Patient Care Coordinator
Patient care coordinator job in Rochester, NY
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
Job Description
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
Acts as a community resource for the patient
Conduct patient scheduling, registration and eligibility verification
Manage patient medical records as appropriate
Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
Answer patient non-clinical questions and explains the process
Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
Ensures all appropriate patient information is in the EMR
Provide positive customer service and treat all patients and staff with respect
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
Completes next day visit chart prep
Utilize reporting to help providers track, meet and exceed team goal,
Other tasks needed to accomplish team's objectives/goals
Job Requirements
Job Requirements
Educational/ Experience Requirements:
High school graduate or GED
License, Certification, Registration
MA Certification-Preferred
Required Skills and Abilities:
2+ years of experience working for a healthcare practice or hospital
EMR documentation experience preferred
High level of professionalism
Strong critical thinking skills
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Supervisory Responsibility: N/A
Travel requirements: No travel is required
Compensation:
$19-21/hr plus benefits
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity
Safety-Sensitive Statement:
This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including for substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana-including medical or recreational use-is prohibited. WellBe Senior Medical
will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations.
Drug Screening Requirement:
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Americans with Disabilities Act:
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process, please contact Human Resources at ***********************
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Auto-ApplyCare Coordinator II - Monroe Region Youth ACT
Patient care coordinator job in Rochester, NY
The Care Coordinator II is responsible for coordinating multiple aspects of the youth's and/or families' care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff.
This position will be on our Monroe Region Youth ACT team. Hillside's Youth Assertive Community Treatment (Youth ACT) program serves children/youth with serious emotional disturbance who are returning home from inpatient settings or residential services, who are at risk of entering such settings, or whose needs have not been met in more traditional community-based settings. Referrals for Youth ACT must come from Children's Single Point of Access (C-SPOA), a centralized referral system for children with serious emotional disturbance who need intensive mental health services to remain at home or in their community.
This will be a Tuesday-Saturday, full-time (40 hours) position, hours are flexible based on client need. As stated below, there will also be on-call expectations for this position.
Essential Job functions
Coordinate multiple aspects of the youth's and/or families' care.
Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.
Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.
Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.
Meet with youth individually to assess and teach skill development and report on their progress.
May organize and facilitate skill-based groups for youth.
Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
May be assigned to lead projects or mentor program staff.
On-call responsibilities for Youth ACT programs.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education & Experience
Bachelor's degree required.
Minimum 18 months of relevant experience required.
SPECIAL REQUIREMENTS
Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Youth ACT program
: CPR certification required or obtained within 60 days of hire.
Knowledge, Skills & Abilities
In addition to demonstrating the
Hillside Professional Competencies
of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:
Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies
Ability to de-escalate and manage crisis situations both in-person and by phone
Ability to deliver psychoeducational training
Ability to work collaboratively as part of a multi-disciplinary treatment team
Ability to work through a series of issues using independent judgment
Ability to be independent and self-directed
Physical Demands & Work Environment
Must be able to work a variable scheduling including evenings and weekends
The following daily physical demands are required:
Sitting (up to 6 hours)
Occasional standing (up to 2 hour)
Occasional walking (up to 2.5 hours)
Driving (several times a week up to 6 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent
Ability to change positions as needed
SPECIAL CONSIDERATIONS
While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$21.40 Minimum pay rate, $31.00 Maximum pay rate, based on experience.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Rochester, NY
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
Job Description
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
Acts as a community resource for the patient
Conduct patient scheduling, registration and eligibility verification
Manage patient medical records as appropriate
Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
Answer patient non-clinical questions and explains the process
Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
Ensures all appropriate patient information is in the EMR
Provide positive customer service and treat all patients and staff with respect
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
Completes next day visit chart prep
Utilize reporting to help providers track, meet and exceed team goal,
Other tasks needed to accomplish team's objectives/goals
Job Requirements
Job Requirements
Educational/ Experience Requirements:
High school graduate or GED
License, Certification, Registration
MA Certification-Preferred
Required Skills and Abilities:
2+ years of experience working for a healthcare practice or hospital
EMR documentation experience preferred
High level of professionalism
Strong critical thinking skills
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Supervisory Responsibility: N/A
Travel requirements: No travel is required
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity
Compensation: 15-18/hr depending on skills and experience
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Auto-ApplyPatient Service Representative
Patient care coordinator job in Rochester, NY
Job Description
Responsibilities
This position will provide per diem coverage for our Culver Park, Red Creek, and White Spruce offices.
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Patient Service Representative
,
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Canine Care Coordinator Opening Shifts - Dog Daycare
Patient care coordinator job in Webster, NY
Job Description
You've always wanted to work with Dogs??
Ruff Day Resort is looking for a Caregiver to join our team. The Caregiver is responsible for the physical care and emotional support of our canine guests who stay for the day, week or month with us. Supervising playtime and cleaning will be main responsibilities. This job does not start till December 6th. You must be available to continue working into the new year.
The ideal candidate must be able to care for our guests and their property with dignity, patience, compassion, and respect. This person will encourage and remain empathetic to the guests and their people at all times.
Responsibilities:
Cleaning - Provide housekeeping, cleaning and sanitation of our facility is very important to the well being of our guests. Attention to detail is a must. Feeding and assist with medications. Prepare meals, trim nails and giving baths are all a part of the job. Personal services could include toileting, bathing, feeding and grooming.
Companionship - Provide companionship by stimulating, exercising, encouraging and assisting our guests with group play, individual play, bedtime stories, tuck in and comfort and playtime.
Playgroup supervisor - Provide a safe and fun place for our canine friends to play.
Requirements:
High school diploma preferred
Multitasking abilities
Must be able to complete a Criminal Background report.
Ability to lift up to 50 pounds at a time
Minimum 18 hours per week of hours starting time is 6 am!
Ability to reach, bend, kneel and stand for (sometimes) a long period of time
Ability to move quickly
Social Media proficient
Cell Phone is required
Weekends and Holidays are shared responsibilities
About Ruff Day Resort:
Ruff Day is a canine organization dedicated to providing a safe and fun home away from home.
Our employees enjoy a work culture that promotes integrity. Ruff Day Resort benefits include
Health care, paid time off, paid training, continuing education, professional development.
Location: Webster, NY
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Patient Service Representative
Patient care coordinator job in Rochester, NY
Patient Service Representative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
Auto-ApplyPATIENT SERVICES COORDINATOR
Patient care coordinator job in Rochester, NY
Job Description
IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role with Boston IVF of Rochester, NY. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. This is a full-time position Monday - Friday 8:00am-4:00pm
The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.
Essential Functions and Accountabilities:
Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient's care team to coordinate total patient care.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.
Academic Training:
High School Diploma or equivalent (GED) -
required
Associate's degree -
a plus
Area:
Administrative Management or other related field
Position Requirements/Experience:
1+ years practical experience working in a similar position
Experience in a patient-facing role - preferred
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Technical Skills:
Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR's) preferred.
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & ***********************
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
Monday - Friday 8:00am-4:00pm
Family referral Coordinator
Patient care coordinator job in Rochester, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are looking for passionate and empathetic person to support the National Child Measurement Programme (NCMP). This role will include calling families that have taken part in the NCMP and encourage them to access our free healthy lifestyle programmes.
You will be a connector within the delivery team, to link families who are looking for support within the programmes we are running across local community services and professionals.
This is a UK Based role. You MUST be living in the United Kingdom with the Right to work in the UK to be considered for this role. Applications from outside of the UK will be unsuccessful.
This role will be predominantly home based but some travel will be required to events in Bristol therefore we can only consider candidates in the Bristol area.
You will be responsible for calling families who receive the National Child Measurement Programme to chat about the impact of the results, discuss what is happening for them as a family, and encourage them to take up any of our free services.
Whilst calling families, you'll need to be flexible and adopt multiple approaches and techniques to encourage parents to make use of free services that will ultimately improve the health and wellbeing of their family.
You'll thrive in this role if you enjoy having meaningful conversations, have skills around motivational interviewing, empathetic listening and have the courage to approach parents/carers with tenacity and challenge decisions with curiosity.
In this role, you'll be able to engage in meaningful work that truly impacts childhood obesity, enhancing lives by improving quality and longevity.
Role duties:
• Call families who receive an above healthy weight NCMP letter
• Discuss how they feel about receiving the letter
• Have sensitive and perhaps tough conversations with parents regarding their child's weight
• Discuss the support available in the local community and talk through the services we provide
• If families would like support book them into the system and send confirmation/welcome packs, as well as share any relevant resources with families
• Update system with communications with families
• Manage family profiles on the CRM
• Manage the NCMP data
• Understand the community support available for families
• Support the delivery team on asset mapping of local services
• Meet with local partners and stakeholders to update on our services
• Any other requirements for the business.
Community Outreach and Stakeholder Collaboration
Develop and sustain relationships with NCMP (National Child Measurement Programme) nurses across localities to enhance referral pathways and service integration.
Support school-based engagement initiatives such as workshops, assemblies, and activity days to promote healthy lifestyles and increase service visibility among children and families.
Qualifications and Experience
• Experience working with families in a supportive or educational capacity
• Experience of working in a public health environment
• Experience of working in a customer facing role
• Experience and competence in using a data management system
• Experience of using IT systems
• Experience of inputting and processing data
• Experience of managing customer concerns or issues
• Experience of working remotely
• Experience in communicating information with other teams
• An understanding of the stages of behaviour change
Individual competencies
• A personable, non-judgmental and sensitive approach to communicating with the public
• IT literate especially excellent working knowledge of Microsoft Office
• Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative and as part of a high functioning team
• Fluent and clear in English speaking
• Active listening skills
• Excellent data processing and data management system skills
• Confident, self motivated, passionate, flexible and adaptable
• Good attention to detail
• Able to respond positively to new situations
• Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information.
• Ability to reflect and appraise own performance and that of others.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
12,500.00
Maximum Salary
£
14,000.00
Patient Services Coordinator
Patient care coordinator job in Rochester, NY
IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role with Boston IVF of Rochester, NY. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. This is a full-time position Monday - Friday 8:00am-4:00pm
The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient's visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.
Essential Functions and Accountabilities:
Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient's care team to coordinate total patient care.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.
Academic Training:
High School Diploma or equivalent (GED) -
required
Associate's degree -
a plus
Area:
Administrative Management or other related field
Position Requirements/Experience:
1+ years practical experience working in a similar position
Experience in a patient-facing role - preferred
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Technical Skills:
Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR's) preferred.
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)
Medical, Dental, Vision Insurance Options
Retirement 401K Plan
Paid Time Off & Paid Holidays
Company Paid: Life Insurance & Long-Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: *********************** & ***********************
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
Monday - Friday 8:00am-4:00pm
Auto-ApplyPatient Coordinator (Full Time)
Patient care coordinator job in Rochester, NY
Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 570 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services with over 1.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger Dermatology Group has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger Dermatology Group has also received Great Place to Work certification. To learn more, click here. Schweiger Dermatology Group's Ultimate Employee Experience: * Multiple office locations, find an opportunity near your home * Positive work environment with the tools to need to do your job and grow * Full time employees (30+ hours per week) are eligible for: *
Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date * 401K after 30 days of employment * Your birthday is an additional personal holiday * Company Sponsored Short Term Disability * Pre-tax savings available for public transit commuters * Part-time employees (less than 30 hours) are eligible for: *
Dental and Vision on 1st of the month after date of hire * 401K after 30 days of employment * Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services Job Summary: Full-Time Patient Coordinator at our Rochester and Canandaigua Offices. The Patient Coordinator executes all front office duties and provides support to patients, providers, and support staff. Open to no experience but has an interest in healthcare, teamwork experience, and detail oriented with a flexible schedule. Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7a-7:30p. Open Flexibility to help cover in a team environment is needed. Hourly Pay Range: $16-20 Patient Coordinator/Medical Receptionist: * Proficiently and efficiently handle all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller. * Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective provider(s) * Understand provider to patient flow and anticipate provider's next steps to the best of their ability * Perform inventory responsibilities and stocking of supplies and equipment as requested * Attend all in-house training and continued education opportunities Qualifications: * Healthcare Experience is required. * Medical Receptionist Experience preferred. * Experience using EMR software and patient scheduling systems preferred. * Must be computer savvy and familiar with Microsoft Word, Excel and Outlook. * Strong communication, interpersonal, and organizational skills. * Excellent patient relation and customer services skills. * Must be professional, reliable and dedicated employee. * Prefer prior experience working in a dermatology / medical environment preferred. * Open availability to work during weekdays and weekends. Schweiger Dermatology Group, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. Schweiger Dermatology Group does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
Auto-ApplyFloating Outpatient Access Specialist- Full time
Patient care coordinator job in Rochester, NY
Employment Type: Full-Time Schedule: Monday - Friday, 7:30 AM - 5:00 PM (8.5-hour shift with slight variations) Compensation: $19 per hour
We are seeking a detail-oriented and organized Medical Secretary to join our outpatient primary care float team. The ideal candidate will provide administrative support to ensure the efficient operation of the office while delivering excellent patient service. This role requires strong communication skills, multitasking abilities, and a commitment to patient confidentiality.
Key Responsibilities:
Greet and check in patients, ensuring accurate and complete registration information.
Answer and direct phone calls, schedule patient appointments, and manage provider calendars.
Verify insurance coverage, process authorizations, and collect co-pays as needed.
Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
Prepare and manage correspondence, including emails, faxes, and medical documentation requests.
Assist with billing, coding, and processing payments as necessary.
Coordinate referrals to specialists and follow up on pending authorizations.
Support medical staff with administrative tasks and special projects as assigned.
Qualifications & Skills:
High school diploma or equivalent required; associate degree or medical office certification preferred.
Previous experience in a medical office or healthcare setting preferred.
Knowledge of medical terminology, insurance processes, and electronic health records (EHR) systems.
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and medical scheduling software.
Ability to handle sensitive information with discretion and professionalism.
Benefits:
Regular weekday schedule with no weekends or holidays
Professional development opportunities
Supportive and team-oriented work environment
If you are a dedicated professional looking to make a difference in patient care through administrative excellence, we encourage you to apply!
Health Benefits available after 30 days, 6 paid holidays after minimum hourly requirement met
Must be professional, strong problem solving skills, adjust to constant change, minimum supervision
Associates degree and experience from a primary care or urgent care setting required
RN-Home Care Coordinator
Patient care coordinator job in Rochester, NY
Who We Are
At HCR Home Care, we believe care starts at home, for our patients and our team. For more than 45 years, we've been a trusted part of communities across 25 counties in New York, helping people live safely and comfortably where they feel most at ease. We're a team of caring professionals and dedicated leaders who take pride in making a difference every day. From nurses, therapists, and home health aides to scheduling coordinators, customer service specialists, administrative staff, and leadership, every person at HCR plays an important role in supporting our patients and one another.
As a Registered Nurse (Home Care Coordinator) based in the hospital, you'll serve as the vital link between acute care teams, patients, and home health services - ensuring continuity of care and reducing readmissions through proactive planning and compassionate communication.
What You'll Do
You will collaborate with physicians, discharge planners, and hospital staff to identify patients who would benefit from home care and coordinate their safe transition home.
You will meet with patients and families to assess needs, answer questions, and develop individualized care plans that support recovery and independence.
You will manage the referral process, ensuring timely communication, accurate documentation in Home Care HomeBase (HCHB), and seamless coordination across disciplines.
You will educate hospital staff and physicians about HCR's programs and specialty services to strengthen partnerships and improve patient outcomes.
You will advocate for patients, ensuring they receive the right care, at the right time, in the right setting.
What You Bring
You have a current, valid RN license issued by the New York State Department of Education.
You have a minimum of two years of experience in community health, home care, or hospital discharge coordination.
You possess excellent communication and interpersonal skills with a patient-centered mindset.
You have a strong understanding of home care eligibility and reimbursement processes.
You are commitment to teamwork, accuracy, and quality outcomes.
Why Choose HCR Home Care
We are a mission-driven organization built on People-First values.
We offer competitive pay, mileage reimbursement, and a full benefits package.
You will have a great work life balance and ongoing professional growth opportunities.
You will work with supportive, collaborative leadership that values your clinical judgment.
You will have the opportunity to make a measurable impact every day - where patient care truly meets heart.
Work Environment
Hospital-based role supporting the transition from acute care to home.
Classified as light work (occasional lifting up to 20 lbs).
Involves regular sitting, walking, and interaction with hospital staff and patients.
Be the connection between hospital and home.
Join HCR Home Care and help patients take the next step toward recovery with dignity, safety, and confidence.
Apply today and make a difference.
EOE/AA Minority / Female / Disability / Veteran
#ZR
Auto-ApplyCare Coordinator
Patient care coordinator job in Rochester, NY
Description:
East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.
Position Overview: The Care Coordinator is an integral member of the Social Care Network's Care Team, dedicated to improving community health outcomes. The Care Team focuses on systematically identifying, assessing, referring, and following up with high-need individuals to ensure they receive essential services. By fostering and maintaining critical service connections, the Care Coordinator helps address the health and social needs of Medicaid recipients. Their role ensures successful linkage to Enhanced Services, which provide vital support in areas such as housing, food and nutrition, transportation, and long-term Health Home Care Management.
Responsibilities
Client Services and Goal Achievement:
Partners with clients found eligible for Enhanced Services to assure they are referred and get linked to needed care and supports.
Short Term involvement with a caseload of 25-30.
Care Coordination and Case Management:
Coordinate services across multiple providers, ensuring seamless care transitions.
Serve as the primary point of contact for clients, families, and service providers.
Facilitate access to mental health and substance use treatment, housing, and social services.
Client Advocacy and Support:
Advocate for clients' needs within the healthcare and social service systems.
Empower clients by educating them about their rights and available resources.
Address barriers to care, such as transportation and financial constraints.
Crisis Intervention and Safety Planning:
Respond to clients in crisis, providing de-escalation and linkage to crisis services.
Develop and implement safety plans in collaboration with clients and support networks.
Monitor clients at risk and coordinate emergency interventions as necessary.
Monitoring and Evaluation:
Track and document client progress using standardized tools and software
Evaluate the effectiveness of interventions and services, making data-driven recommendations.
Maintain accurate and timely records in compliance with regulatory and organizational standards.
Collaboration and Team Participation:
· Participate in multidisciplinary team meetings, contributing insights and updates on client progress.
Collaborate with peer support specialists, therapists, and medical professionals to enhance client care.
Provide information to community partners on mental health and substance use issues and resources.
Community Engagement and Outreach:
Build relationships with community organizations and service providers.
Conduct outreach to identify individuals in need of services.
Represent the organization at community events and stakeholder meetings.
Documentation and Reporting:
Ensure all client interactions and progress are documented accurately according to East House standards and regulatory requirements.
Provide regular updates and progress reports to supervisors and stakeholders regarding client status and goals.
Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.
East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community.
Requirements:
Requirements
Minimum Education & Experience
Minimum of High School Diploma or GED.
Associate's degree in Human Services, Social Work or other related degree preferred.
Equivalent experience in lieu of education may be considered.
Minimum of 1-3 years' case management experience.
Other Skills/Abilities
Possess excellent verbal and written communication skills.
Exceptional customer service skills with commitment to helping others.
Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
Licenses/Certifications
Narcan training preferred.
NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
Competencies
Alignment with East House Values: Integrity, Progressive, Humanistic, Collaborative, Optimistic.
Commitment to Diversity, Equity, Inclusion & Belonging: Values and embraces the differences, backgrounds, experiences, and opinions of individuals and groups, and promotes an environment where everyone feels respected and included.
Ensures Accountability: Holds self and others responsible and accountable to meet commitments.
Working Conditions
Traditional office environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility.
Physical Demands
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light
lifting (up to 25 lbs.), and occasional stair-climbing
Medication Coordinator 1 (TAP)
Patient care coordinator job in Rochester, NY
The DePaul Carriage Factory Apartment Treatment Program is now hiring a full-time Medication Coordinator!
Why work for DePaul?
Make a positive difference in someone's life
Supportive work environment
We value diversity
Opportunity for professional development and career advancement
Excellent benefits (see below for details)
Pay range for this position is $21-$21.30/hour
Responsibilities
Provides leadership for medication related systems, adherence to DePaul Policy, Training and Standards.
Process all incoming client medications. This includes checking labels for accuracy, completing proper documentation and storing medications as per DePaul's standards and NYS Office of Mental health regulations.
Process incoming prescriptions, medication or treatment orders and updates client charts as well as the Medication Administration Record (MAR) when new medications or change orders are prescribed.
Inventories all medication (pill, liquid, inhaler, and creams) and required supplies (BGL test strips, alcohol swabs) weekly to identify medications that need to be ordered.
Ensures that prescriptions are refilled as needed. Request standing order prescriptions as needed.
Tracks and oversees the medication ordering, supply and ensure medications are on site without interruptions of medication regimen.
Acts as a liaison with resident, doctors, pharmacies, providers and residential staff as necessary to ensure timely and accurate ordering of medications and appointment scheduling as needed.
Oversees the supervision of all residents' medications in accordance with physician's orders, DePaul's Policy and NYS Office of Mental Health regulations.
Monitors the medication related documentation weekly for accuracy and completeness. Address areas of need with Site Supervisor.
Reports significant issues regarding client medications to the Residential Supervisor (i.e. missed doses of medications, resident refusals, adverse reactions, etc.).
Responsible for overseeing the monitoring and documentation of all residents involved in the self-medication process.
Respects and maintains resident confidentiality and demonstrates a caring, positive attitude towards all residents, family members, staff, guests and service providers.
Performs any other duties necessary for the effective operations of the program, and the medication room in particular.
Qualifications
Education & Experience: High School Diploma required. Advanced educational degree preferred. One-year experience working with people with mental illness preferred. Demonstrated prior medication management experience required. Excellent organizational and communication skills with experience interfacing with medical personnel and adherence to protocols.
* In addition to the above criteria this position also requires a clean NYS driving record as outlined in DePaul's personnel policy. Must be at least Eighteen (18) years of age.
Work Environment
This full-time position is Sunday-Thursday, 12:00pm-8:30pm.
Benefits
This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.
DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.
Auto-ApplyHome Care Coordinator
Patient care coordinator job in Rochester, NY
About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!
Job Summary
As a Coordinator at Elite Home Health Care, you will play a pivotal role in ensuring the smooth and efficient coordination of home care services for our patients. You will be responsible for managing an assigned caseload, strategically coordinating the placement of services between clients and caregivers and maintaining successful caseload management to ensure timely and appropriate care delivery. Additionally, you will collaborate with team members to address staffing issues, update patient and caregiver records accurately and promptly, and assist with on-call duties as scheduled. Your strong leadership, problem-solving, and communication skills will be essential in providing high-quality care and support to our patients and their families.
Essential Duties and Responsibilities:
Responsible for the assigned caseload, ensuring that patients receive the best possible home care services.
Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
Maintain successful caseload management and ensure timely and appropriate care for patients.
Attend departmental training and meetings to stay updated on policies, procedures, and best practices.
Assist the team lead with coverage and collaborate with team members to address staffing issues.
Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively.
Update patient and caregiver records in HHA eXchange accurately and promptly.
Verify caregivers' attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs.
Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers.
Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests.
Assist with on-call duties as scheduled.
Qualifications and Skills:
General experience in healthcare or a related area preferred.
Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
Strong leadership and problem-solving skills.
Excellent organizational abilities and attention to detail.
Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families.
Ability to define problems and goals, collect data, establish facts, take action, and address issues.
Ability to multitask in a fast-paced environment.
Flexible schedule to accommodate the needs of the department and patients.
Work Environment:
On-site
Benefits:
Medical Insurance
PTO & Sick Time
Referral Program
Pay Range: The hiring range for this position is $23.00-$26.00/hour. Various factors will determine final compensation such as a candidate's years of relevant work experience, skills, certifications, and location.
EHC1000
HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.
Auto-ApplyPatient Service Representative l
Patient care coordinator job in Albion, NY
Job DescriptionDescription:
The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via the telephone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR.
Job Responsibilities:
Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy.
Promptly and courteously, greet arriving patients and guests.
Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out.
Process payments received via mail, phone, or in-person.
Schedules future appointments as needed, at both checkout window and over the phone.
Refer patients to Patient Accounts Office if financial plans are necessary.
Scans all completed patient paperwork into patient EMR in a timely manner.
Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider.
Monitors appointment schedules
Respond to Patient/Physician inquiries
Reschedule patient appointments when providers call in sick or schedule time off.
Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller.
Call appointment reminders for physicals and all new patient appointments and change appointment status to “confirm” when done. Call failed appointment reminder calls to attempt to confirm appointment.
The ability to communicate effectively with patients and staff from all departments.
Attend regular staff meetings, trainings, and other meetings as requested.
Maintain a safe, clean and orderly work area at the front desk and waiting room.
Schedule interpreters (internal or external) for patient appointments.
Balance cash receipts at the end of shift and prepare appropriate reports.
Make sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building.
Adheres to all organizational policies and procedures.
Any other reasonable requests from management.
Requirements:
Skills/Qualifications:
Communicates effectively with patients, and co-workers in other departments
Participate in organizational efforts to provide the highest quality patient care
Ability to work a flexible schedule. Some evenings and weekends may be required.
Education/Experience:
High School diploma or equivalent.
1-2 years of medical office experience/call center preferred
1-2 years of prior administrative or customer service experience
Comprehensive Benefits:
Health / Dental /Vision Insurance
Retirement Plan
Tuition Reimbursement
Public Service Loan Forgiveness
Generous Time Off
Front Desk Guest Specialist
Patient care coordinator job in Rochester, NY
Play Palace is a vibrant, inclusive indoor playground where fun and creativity come together. We are dedicated to creating a safe, warm, and inviting environment for people of all ages and abilities. As the first face our guests see-and the last one they see before leaving-you play the most important role in ensuring every visitor feels a true sense of belonging and stays safe.
What You'll Do
As our Receptionist, you are the "Director of First Impressions" and our safety gatekeeper. You will manage the flow of the front desk and ensure operations run smoothly. Your main responsibilities include:
Safety & Gatekeeping: Monitoring the exit gate strictly to ensure the safety of all children. You are responsible for ensuring no child leaves the facility unaccompanied or with an unauthorized adult.
Cleaning & Sanitation: We take pride in a sparkling clean facility. You will be continuously cleaning and sanitizing the front desk, lobby, and high-touch areas, as well as checking restrooms and assisting with general facility cleaning at the beginning and end of your shift.
Warm Welcomes: Greeting all guests with high energy and a friendly attitude.
Check-Ins: Managing the POS system to check in open-play guests, verify memberships, and process payments.
Waivers & Socks: Verifying that all guests have completed the required liability waivers and are wearing the proper socks/gear before entering.
Party Traffic: Acting as the point person for birthday party arrivals, directing guests to their designated party rooms or hosts.
What We're Looking For
Availability: Must be available to work evenings and weekends (this is when the fun happens!).
Attitude: A friendly, approachable demeanor with a customer-focused mindset. You must be comfortable interacting with children and adults of all abilities.
Vigilance: An ability to stay alert and pay attention to detail regarding who is entering and exiting the building.
Work Ethic: You are proactive and don't mind getting your hands dirty. If the desk is quiet, you are looking for something to clean or organize.
Reliability: Punctual and dependable.
Experience: Previous customer service or cash handling experience is a plus, but we are willing to train the right person!
Compensation & Perks
Starting Wage: $15.50/hour.
Growth: This is a probationary rate for the first 2 months. Upon successful completion of the probation period and training, you will be eligible for a wage increase.
Family Perks: Free play passes for your immediate family members.
Food & Drink: Employee discounts at our concession stand.
Environment: Work in a supportive, lively setting where we prioritize inclusivity and joy.
Ready to Apply?
If you're ready to bring your enthusiasm, eye for safety, and organizational skills to Play Palace, we'd love to hear from you! Submit your application today.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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Scheduling Coordinator
Patient care coordinator job in Webster, NY
Job Description
The Scheduling Coordinator is responsible for coordinating the schedules for all residential facilities, ensuring that appropriate staffing is secured. The Scheduling Coordinator supports programs with compliance needs and opportunities for quality improvement.
Essential Job Functions:
Ensure schedules for all programs meets the identified needs through use of scheduling software
Provide training to all programs on use of scheduling software
Support programs in implementation of scheduling software
Prioritize programs in highest need of relief staff
Engage in regular and frequent communication with Residential Managers regarding scheduling needs.
Update staffing patterns for all residential programs
Evaluate current staffing patterns and opportunities for creative solutions to schedules
Monitor compliance with instructor led training compliance of all staff in residential
Monitor all training compliance of all relief staff
Analyzes payroll reports for opportunities of improvement
Perform all other necessary duties relevant to the position as requested by the supervisor
Knowledge, Skills, and Abilities
Ability to work independently and motivate others.
Ability to communicate effectively, both orally and in writing.
Proficient in time-management skills
Proficient in Microsoft Office programs
Excellent organizational skills
Education and Experience:
Two years of previous scheduling experience
Associate degree preferred
Experience with ADP software preferred
Must be at least 18 years of age
Reliable transportation (NYS Drivers' Licensed required)
Physical Requirements/Working Conditions:
Ability to sit continuously
Ability to reach above shoulder level
Ability to turn/twist upper body
Ability to use hand for repetitive action and fine manipulating for the purpose of keyboarding
The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, skills, required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the direction of the employer. The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets.
CDS Life Transitions is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. CDS Life Transitions will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************
Temp Medical Front Office Coordinator-Webster
Patient care coordinator job in Webster, NY
Job Description
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
What it's all about:
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients' needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What's in it for you?
Top priority of culture and community including ongoing training
Attractive compensation package with monthly bonus opportunities
Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
Mentorship and professional development opportunities including a CES Advisory Board
Field support for your hearing center
What you will do:
Maintain client charts and ensure information is up to date
Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
Maintains a clean, inviting, and friendly environment
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
What we are looking for:
High School Diploma or equivalent
Experience in customer service and office administration
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Proficiency with computers including scheduling software and MS Office
Strong multi-tasking, organization, and time-management skills
A Place to Grow your Career:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:
A professional development team of dedicated Regional Training Managers
Continuing education, LinkedIn Learning and tuition reimbursement
Career advancement pathways for Center Support and Client Care
Pays :$19hr
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.
Canine Care Coordinator Opening Shifts - Dog Daycare
Patient care coordinator job in Webster, NY
You've always wanted to work with Dogs??
Ruff Day Resort is looking for a Caregiver to join our team. The Caregiver is responsible for the physical care and emotional support of our canine guests who stay for the day, week or month with us. Supervising playtime and cleaning will be main responsibilities. This job does not start till December 6th. You must be available to continue working into the new year.
The ideal candidate must be able to care for our guests and their property with dignity, patience, compassion, and respect. This person will encourage and remain empathetic to the guests and their people at all times.
Responsibilities:
Cleaning - Provide housekeeping, cleaning and sanitation of our facility is very important to the well being of our guests. Attention to detail is a must. Feeding and assist with medications. Prepare meals, trim nails and giving baths are all a part of the job. Personal services could include toileting, bathing, feeding and grooming.
Companionship - Provide companionship by stimulating, exercising, encouraging and assisting our guests with group play, individual play, bedtime stories, tuck in and comfort and playtime.
Playgroup supervisor - Provide a safe and fun place for our canine friends to play.
Requirements:
High school diploma preferred
Multitasking abilities
Must be able to complete a Criminal Background report.
Ability to lift up to 50 pounds at a time
Minimum 18 hours per week of hours starting time is 6 am!
Ability to reach, bend, kneel and stand for (sometimes) a long period of time
Ability to move quickly
Social Media proficient
Cell Phone is required
Weekends and Holidays are shared responsibilities
About Ruff Day Resort:
Ruff Day is a canine organization dedicated to providing a safe and fun home away from home.
Our employees enjoy a work culture that promotes integrity. Ruff Day Resort benefits include
Health care, paid time off, paid training, continuing education, professional development.
Location: Webster, NY
Auto-Apply