Nurse Scheduling Coordinator
Patient care coordinator job in Orlando, FL
AdventHealth Home Infusion is seeking a Nurse Scheduling Coordinator to support our Orlando Nursing Team. The Nurse Scheduling Coordinator will provide administrative support to the Director of Nursing and Clinical Supervisor. In addition, the coordinator will staff appropriate home health care cases with the appropriate clinical personnel.
Responsibilities
Enter all new patient information into electronic charting system(s) as needed.
Upload documents into multiple electronic charting systems into patient charts.
Manage electronic nursing fax folder and forward any documents in the fax to the appropriate parties. Upload all appropriate nursing/therapy documents to patient charts.
Manage and staff cases for nursing, physical therapy, occupational therapy and speech therapy.
Re-staff existing cases as per each request, including nursing, physical therapy, occupational therapy and speech therapy.
Fax documents to appropriate parties as needed and as requested by the Director of Nursing and or Clinical Supervisor.
Manage phone lines and answer all incoming calls coming into the nursing department and contact appropriate department, nurse or nursing supervisor in a timely manner for any clinical issues.
Act as a liaison for the field staff.
Check and Manage Nursing Notes and enter Visit Records into electronic charting system(s).
Obtain Lab results from multiple laboratory sites and upload the lab result documents into the patient's electronic chart.
Electronically enter patient visit data for outsourcing invoices for billing.
Act as liaison for complaints/issues for field staff.
Maintain the confidentiality of patients and their personal information at all times.
Participate in any continuing education and in-services as requested by the Director of Nursing, Clinical Supervisor and per company policy.
Other duties as assigned.
Skills & Abilities
Knowledge of medical terminology
Proficient computer skills in Windows, Excel and other related software
Excellent communication skills
Ability to prioritize, organize work and follow direction.
Ability to work accurately and quickly under pressure in a fast-paced environment.
Ability to work in a team environment and collaborate with all departments.
Requirements
Minimum High School diploma or GED
2+ years of healthcare/medical experience in home health care and or IV infusion therapy field
Proficiency in the Microsoft Suite and general office equipment
Availability to work weekends and holidays.
Patient Care Coordinator
Patient care coordinator job in Orlando, FL
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
* Answers and responds to telephone inquiries in a professional and timely manner
* Schedules appointments
* Gathers patients and insurance information
* Verifies and enters patient demographics into EMR ensuring all fields are complete
* Verifies vision and medical insurance information and enters EMR
* Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
* Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
* Prepare insurance claims and run reports to ensure all charges are billed and filed
* Print and prepare forms for patients visit
* Collects and documents all charges, co-pays, and payments into EMR
* Allocates balances to insurance as needed
* Always maintains a clean workspace
* Practices economy in the use of _me, equipment, and supplies
* Performs other duties as needed and as assigned by manager
* High school diploma or equivalent
* Basic computer literacy
* Strong organizational skills and attention to detail
* Strong communication skills (verbal and written)
* Must be able to maintain patient and practice confidentiality
Benefits
* 401(k) with Match
* Medical/Dental/Life/STD/LTD
* Vision Service Plan
* Employee Vision Discount Program
* HSA/FSA
* PTO
* Paid Holidays
* Benefits applicable to full Time Employees only.
Physical Demands
* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Patient Care Coordinator
Patient care coordinator job in Orlando, FL
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Coordinates and processes patient referrals to completion with precision, detail and accuracy.
Definition of completion:
+ Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
+ Orders have been approved (when needed).
+ Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
+ Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
+ Completes orders with proper documentation on where patient is scheduled and how patient was notified.
+ Referrals have been sent to specialist office & confirmed receipt.
+ Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.
+ Enters all Inpatient and Outpatient elective procedures in HITS tool.
+ Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
+ Participates in Super Huddle and provides updates on high priority patients referrals.
+ Addresses referral based phone calls for Primary Care Physicians panel.
+ Completes and addresses phone messages within 24 hours of call.
+ Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
+ Retrieves consultation notes from the consult tracking tool.
+ Follows up on all Home Health and DME orders to ensure patient receives services ordered.
+ Provide extraordinary customer service to all internal and external customers (including patients and other
+ ChenMed Medical team members) at all times. Utilization of patient messaging tools.
+ Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
+ Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.
+ The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.
+ Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
+ Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
+ An understanding of the company's patient population, including the complexities of Medicare programs
+ Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
+ An understanding of the company's patient population, including the complexities of Medicare programs
+ Detail-oriented with the ability to multi-task.
+ Able to exercise proper phone etiquette.
+ Ability to navigate proficiently through computer software systems & use technology.
+ Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.
+ Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
+ Spoken and written fluency in English; bilingual preferred.
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High School diploma or equivalent required
+ A minimum of 1 year of referral experience in a healthcare setting required.
+ Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
+ Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
+ Healthcare experience within the Medicare Advantage population preferred.
+ Medical Assistant certification preferred
+ CPR for Healthcare Providers is preferred
**PAY RANGE:**
$16.5 - $23.56 Hourly
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
Care Coordinator
Patient care coordinator job in Orlando, FL
Job Description
Our company was founded in 2005 and serves the Central Florida Geriatric population. We are a large practice with 25 providers that serve Skilled Nursing Facilities, Assisted Living Facilities and our homebound patients in the comfort of their home in 14 counties. We are committed to providing excellent care to our patients and buildings while reducing hospital readmissions.
Our mission is to create a nurturing healthcare experience, empowering patients, by providing a physician led ecosystem based on a foundation of Science, Technology, Faith and Compassion.
Our medical practice is seeking a dedicated and compassionate individual to join our Care Coordination Team. In this vital office-based role, the Care Coordinator will support our homebound patients by ensuring they receive exceptional, well-organized care. Responsibilities include daily coordination of patient needs, close communication with providers and care teams, and thorough documentation of all activities.
Strong interpersonal skills and a commitment to compassionate communication-with providers, patients, caregivers, and team members-are essential. This position works closely with both the Care Coordinator Manager and Team Lead to maintain the highest standards of patient-centered care.
Qualifications & Attributes:
High school diploma or GED.
Post high school education is advantageous.
Proven experience working in a medical office.
Working knowledge of medical terminology and medical insurance plans.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
The ability to type and file accurately.
Strong communication, interpersonal and presentation skills.
Good computer and electronic record skills.
Excellent organizational skills.
Excellent interpersonal skills.
Aptitude in problem-solving, critical thinking, and decision-making.
Outstanding time management skills.
Excellent written and verbal communication skills.
Strategic thinking and analytical skills.
Major Areas of Responsibility
Responding to Microsoft Teams, emails, as well as voicemails left for you daily and all should be addressed and cleared before clocking out for your shift.
Work with assigned color team.
Complete orders given by medical practitioner.
Add lab results to flowsheet.
Prepare the schedule for the following day with records.
Ensure color team census is properly maintained.
Ensure the workflow process is being completed daily.
Thorough, accurate documentation of all activities.
Ensure patients have a scheduled upcoming PCP appointment.
Contact third parties such as specialists, hospitals, and home health care agencies, to obtain notes for our providers to review.
Special projects as designated by the CC Manager.
Other tasks as assigned at the discretion of the CC Manager.
Patient Care Coordinator/ Engager
Patient care coordinator job in Orlando, FL
Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.
Club:
Sam's Club in Orlando, FL
Hours:
Full time/ Tuesday-Saturday 9am-6pm
Pay:
$18+/hr
What you will be doing:
•
Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.
What are the perks and benefits of working with Lucid Hearing:
Medical, Dental, Vision, & Supplemental Insurance Benefits
Company Paid Life Insurance
Paid Time Off and Company Paid Holidays
401(k) Plan and Employer Matching
Continual Professional Development
Career Growth Opportunities to Become a LEADER
Associate Product Discounts
Qualifications
Who you are:
Willingness to learn and grow within our organization
Sales experience preferred
Stellar Communication skills
Business Development savvy
Appointment scheduling experience preferred
A passion for educating patients with hearing loss
Must be highly energetic and outgoing (a real people person)
Be comfortable standing multiple hours
Additional Information
We are an Equal Employment Opportunity Employer.
Pharmacy Customer Associate II - Patient Care Coordinator II- BioPlus Specialty Pharmacy
Patient care coordinator job in Lake Mary, FL
Be Part of an Extraordinary Team
BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Title: Pharmacy Customer Associate II
Location: FL-LAKE MARY, 3200 LAKE EMMA RD, STE 1000; the ideal candidate will reside within reasonable distance from this location.
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Shift: We are hiring multiple shifts between the hours of 8:00am-8:00pm
The Pharmacy Customer Associate II is responsible for responding to moderately complex customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Responds to client issues via telephone and written correspondence regarding insurance benefits member, provider contracts, eligibility, claims, etc.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow-thru.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements:
Requires a HS diploma or equivalent and a minimum of a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
General knowledge of company pharmacy services, products, insurance benefits, contracts and claims preferred.
Specialty Pharmacy experience preferred.
Call center experience preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Reps
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyBilingual (Spanish) Care Coordinator
Patient care coordinator job in Winter Park, FL
CSI, a Help at Home Company, proudly serves communities across Florida as part of the nation's leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 50,000 compassionate caregivers in 12 states.
At CSI, we're looking for individuals who care deeply-those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you.
Job Summary:
The Bilingual (Spanish) Care Coordinator may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
This is an on-site position and address is: 2211 Lee Road, Suite 211, Winter Park, FL 32789 and days and hours Monday -Friday 8:30-5pm. Prefer someone who is Bilingual in Spanish and able to speak, read, and write in Spanish.
As a People Leader:
You lead with empathy, vulnerability, and honesty.
Must have a love of learning.
Endless curiosity and an
enthusiasm
for
continuous
improvement
Team-first mindset
Empower and inspire full time associates through coaching.
Hold others to high
standard.
Knows how and when to celebrate
success.
Essential Duties/Responsibilities:
May maintain elements of the assigned clients' files, employee files and all related paperwork.
Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
May provide direct training.
Assigns homecare aides based on the client's overall needs and Plan of Care.
Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
Prepares and submits routine departmental reports as required.
Records and maintains accurate documentation of the client's condition and overall service.
May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
Provides education and coaching on changes to a client's Plan of Care.
Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
Performs other related duties as assigned.
Skills and Abilities:
Excellent organizational skills: ability to multitask and manage multiple responsibilities.
Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
Strong problem-solving skills; ability to deal with conflict in a professional manner.
Ability to multitask and manage multiple responsibilities.
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
Bilingual in both Spanish and English (read, write, speak)
Education and Experience:
At least 18 years of age.
High school graduate or equivalent preferred; May require higher level of education or certification.
Basic computer literacy and typing skills.
Current PPD, or Chest x-ray if applicable.
Medicaid, Waiver, or Home Healthcare experience preferred.
Other Requirements pursuant to state or local rules as applicable.
Benefits:
Direct deposit
Healthcare, dental, and vision insurance
Paid time off and parental leave
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help
Career growth and experience with an industry leader with 50+years of history in a high-demand field
#LI-LT1
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Apopka, FL
Job Description
Join RadX Inc. in as a Patient Care Coordinator and immerse yourself in a role that emphasizes the human connection in healthcare. Experience the fulfillment of making a direct impact on patients' lives by coordinating their care journey in a dynamic, onsite environment.
Here, you will collaborate with a dedicated team that values empathy and safety, reinforcing a culture of high performance and professionalism. Your contributions will play a pivotal role in enhancing patient experiences and ensuring care quality. You will have the opportunity to engage directly with patients, addressing their needs and making their healthcare journey smoother.
This is more than just a position; it's an opportunity to be a part of a mission-driven organization that prioritizes compassionate care. As a full time team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Paid Time Off, and Employee Discounts. If you are passionate about fostering positive patient interactions and are ready for a challenging yet rewarding role, we encourage you to apply.
Your day as a Patient Care Coordinator
As a Patient Care Coordinator at RadX Inc., you will be responsible for managing daily patient interactions with empathy and professionalism. Your day-to-day tasks will include greeting patients, scheduling appointments, and ensuring that all necessary documentation is in order. You will serve as the primary point of contact, addressing patient inquiries and coordinating with healthcare providers to facilitate seamless care.
Additionally, you will handle insurance verification and assist patients in navigating their healthcare options. Regular communication with the clinical team will be essential to streamline patient flow and address any emerging issues. You will also be expected to maintain accurate records and contribute to continuous improvement in patient satisfaction.
As you settle into your role, embracing a proactive approach and a high-performance mindset will be key to your success in this position.
Would you be a great Patient Care Coordinator?
To excel as a Patient Care Coordinator at RadX Inc. Apopka, you will need:
2+ years in medical office or radiology setting is
REQUIRED
Knowledge of medical terminology is required
Strong interpersonal skills and a compassionate approach to patient care.
Effective communication is crucial, as you'll be interacting with patients, their families, and healthcare professionals daily.
The ability to actively listen and empathize will help you address patient concerns with sensitivity.
Organizational skills are vital for managing appointments, documentation, and follow-ups efficiently.
Attention to detail will ensure that patient information is accurate and that care coordination runs smoothly.
Problem-solving abilities will allow you to navigate any challenges that arise, facilitating a seamless patient experience.
Time management skills will be essential in prioritizing tasks and maintaining a steady workflow in a fast-paced environment.
A willingness to adapt and learn will empower you to thrive in this role, contributing to RadX Inc.'s commitment to high-quality, patient-centered care.
Are you ready for an exciting opportunity?
So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!
A job offer is contingent upon a successful background check and drug screen.
Pharmacy Customer Associate I - Patient Care Coordinator - BioPlus Specialty Pharmacy
Patient care coordinator job in Lake Mary, FL
Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Title: Pharmacy Customer Associate I
Location: FL-LAKE MARY, 3200 LAKE EMMA RD, STE 1000; the ideal candidate will reside within reasonable distance from this location.
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Shift: We are hiring multiple shifts between the hours of 8:00am-8:00pm
The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
* Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
* Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
* Completes necessary research to provide proactive, thorough solutions.
* Displays ownership of service requests ensuring high quality resolution and follow-thru.
* Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
* Specialty Pharmacy experience preferred.
* Call center experience preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyHealthy Start Care Coordinator
Patient care coordinator job in Orlando, FL
Healthy Start Care Coordinator I
Healthy Start Care Coordinator I
Reports To: Healthy Start Director
FLSA Status: Full-time - Hourly, non-exempt as defined under Fair Labor Standards Act
Location: Healthy Start Office
Content Last Revised: 11/21/2024
Organization Overview
The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.
Job Summary
The Healthy Start Care Coordinator is primarily responsible to provide outreach and case management/coordination services to eligible pregnant and post-partum women and their infants. Utilizing a multidisciplinary approach, the Health Start Care Coordinator ensures clients have access to a wide array of health and social services.
DISCLAIMER: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs.
Key Responsibilities
Maintains a transparent, effective relationship with the Healthy Start team by supporting the organization's activities
Completes timely and accurately clinical services data entry
Provide support and assistance to pregnant women and families with newborns to optimize the home environment for the physical and mental well-being
Links pregnant women, families, and infants to supports and services available in the community
Timely and accurately complete client intake and progress notes
Follows up with patient on compliance with provided care plan
Reschedules missed Healthy Start appointments
Remains non-judgmental when engaging with patients and project participants
Conducts regular telephone calls and completes a minimum of one face to face home visit with each patient every thirty to sixty days depending on family needs
Attends professional development trainings to maintain and enhance professional skills
Attends internal and external meetings
Coordinates client referrals and interagency activities
Contributes to achievement of project objectives
Properly organizes client discharge planning and case closure
Maintains a case load according to program requirements
Meets grant goals and objectives, programmatic and funder requirements
Maintains standards/applicable regulations for personnel, medical records management, programmatic/function requirements
Willing to work a flexible schedule to meet the needs of families, which can include evenings and weekends
Completes all mandatory trainings as required by the program, the funder, and the agency
Prepare client files and document actions taken following program guidelines
Develop and maintain a good working knowledge of the program's electronic record system and Florida Healthy Start Standards and Guidelines
Performs all other duties as assigned by True Health Healthy Start Director
Complies with Healthy Start guidelines
Travel as necessary
Other responsibilities as assigned
Essential Functions
Problem Solving
Customer Service
Verbal Communication
Written Communication
Leadership
Professional Judgement
Planning/Organizing
Adaptability
Initiative
Administration/Operations
Minimum Qualifications
Education:
Bachelor's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field with two (2) years of public health/community development experience
Experience:
Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
Minimum of 2 years of professional experience working in the community or social services, Preferred
Bilingual in English and Spanish or Creole, Preferred
Case Management, Mental Health, or Nursing work experience
Previous Healthy Start program experience, Preferred
Licenses or Certifications:
N/A
Criminal Background Clearance:
True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee's career could be shortened if there is a violation of any policies and procedures.
Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.
DRUG/ALCOHOL SCREENINGS
A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.
WORK ENVIRONMENT
The employee is subject to prolonged periods of sitting at a desk and working on a computer.
The employee is subject to perform repetitive hand and wrist motions.
The employee is frequently required to stand, walk, talk, and hear.
The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am - 6pm and Fridays, 8am - 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.
CORE COMPETENCIES
Mission-Focused: Commits to and embraces True Health's mission to enable access to care for uninsured and underinsured individuals.
Relationship-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.
Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.
Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.
Brand Steward: Steward of True Health's brand and understands his/her role in growing and protecting the reputation and results of the greater organization.
Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.
Team-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders.
Business Acumen: Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.
Network-Oriented: Values the power of networks; strives to leverage True Health's breadth of community presence, relationships, and strategy.
SELECTION GUIDELINES
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Auto-ApplyPatient Care Coordinator - Temp Assignment
Patient care coordinator job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
Position Summary:
The Specialty at Retail (SAR) Patient Care Coordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient's
medication. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential job functions.
Essential Job Functions:
May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.
1. Provides customer service to the internal and external
customer by making and receiving inbound and outbound calls for delivery of
medications. Must be able to sit for long periods of time to perform duties.
2. Assists in faxing and/or calling physician office's
regarding refill requests.
3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
4. Review of HIPAA standards.
5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
6. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
7. Document in the appropriate system all needed information and email appropriate parties when
required.
8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
9. Assists in faxing and/or calling physician office's regarding refill requests.
10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
11. Review of HIPAA standards.
12. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
13. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
Qualifications
Minimum Position Qualifications:
3-5 Years of Customer Care experience
High School Degree
College Degree a plus
Desired Previous Job Experience
Operating in a call center / contact center environment
Specialty Pharmacy experience a plus
Medical industry a plus
Additional Information
OTHER SKILLS THAT APPLY:
Diplomacy
Professionalism
Filing
Organizing
Planning
Multi-tasking
Prioritizing
Proof Reading
Problem-Solving
Mail Merge
Reporting
Confidentiality
All your information will be kept confidential according to EEO guidelines.
Patient Services Coordinator, Home Health
Patient care coordinator job in Lake Mary, FL
Become a part of our caring community and help us put health first
The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Auto-ApplyCare Coordinator
Patient care coordinator job in New Smyrna Beach, FL
Gastro Health is seeking a Full-Time Care Coordinator to join our team!
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
This role offers:
A great
work/life balance!
No weekends or evenings -- Monday thru Friday
Paid holidays and paid time off
Rapidly growing team with opportunities for advancement
Competitive compensation
Benefits package
Here are some of the duties you will be responsible for:
Handle all administrative tasks and duties for the physician/provider
Serve as the liaison or coordinator for the patients medical care
Streamline all patient-physician communications to ensure patient satisfaction
Provide medical literature and clinical preparation instructions to patients
Assist patients with questions and/or concerns regarding procedures
Schedule all procedures to be performed by the physician
Review the physicians schedule for maximum scheduling efficiency
Schedule all diagnostic tests, procedures and follow-up appointments
Obtains all authorizations for procedures and tests
Call patient to confirm procedures a week in advance
Schedule follow-up appointments including recalls
Check-out patients at the end of their visit and provide next step instructions
Request medical records from doctors and hospitals
Returns patient calls promptly and professionally
Call-in new prescriptions and refills and obtain authorization if necessary
Obtain lab results including stat requests
Complete tasks from Electronic Medical Record
Reviews open orders every three days and works accordingly
Contact patients with test results
Sends history and physical forms to outpatient facility
Other duties as assigned
Minimum Requirements:
High school diploma or GED equivalent
2+ years experience as medical assistant required
Medical terminology knowledge
Bilingual English/Spanish preferred
We offer a comprehensive benefits package to our eligible employees:,
401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
Discretionary Profit-Sharing Contributions of up to 4%
Health insurance
Employer Contributions to HSA's and HRA's
Dental insurance
Vision insurance
Flexible Spending Accounts
Voluntary Life insurance
Voluntary Disability insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance
Identity Theft Insurance
Legal Insurance
Pet insurance
Paid time off
Discounts at local fitness clubs
Discounts at AT&T
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Interested in learning more? Click here to learn more about the location.
Gastro Health, LLC is the largest gastroenterology multi-specialty group in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
We thank you for your interest in joining our growing Gastro Health team!
Patient Service Coordinator
Patient care coordinator job in Lake Mary, FL
Reports To: Center Manager Shift Schedule: Monday-Friday, 7:00am-4:00pm Job Category: Administrative Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
What you will do:
* Perform patient check in/out procedures, to include entering demographic/insurance information into an EMR system, collecting any outstanding copays/balances
* Work with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations,
* Prepare charts for upcoming appointments and process medical records requests in an efficient manner.
Requirements
* High school diploma or general education degree (GED) equivalent.
* Minimum of one (1) year of administrative medical office experience, preferably in a specialty practice.
* Experience with Electronic Medical Records (EMR) systems, required.
* Experience in Pain Management, Regenerative Medicine, or Orthopedics, strongly preferred.
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
What we offer:
Competitive compensation, comprehensive health, vision and dental coverage, life and other ancillary insurance plans, employer matched 401(k), tuition reimbursement, pet insurance, paid holidays and PTO, supportive management, and a great working environment.
We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at ****************************
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Healthy Start Care Coordinator
Patient care coordinator job in Orlando, FL
Healthy Start Care Coordinator I
Healthy Start Care Coordinator I
Reports To: Healthy Start Director
FLSA Status: Full-time - Hourly, non-exempt as defined under Fair Labor Standards Act
Content Last Revised: 11/21/2024
Organization Overview
The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.
Job Summary
The Healthy Start Care Coordinator is primarily responsible to provide outreach and case management/coordination services to eligible pregnant and post-partum women and their infants. Utilizing a multidisciplinary approach, the Health Start Care Coordinator ensures clients have access to a wide array of health and social services.
DISCLAIMER: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs.
Key Responsibilities
Maintains a transparent, effective relationship with the Healthy Start team by supporting the organization's activities
Completes timely and accurately clinical services data entry
Provide support and assistance to pregnant women and families with newborns to optimize the home environment for the physical and mental well-being
Links pregnant women, families, and infants to supports and services available in the community
Timely and accurately complete client intake and progress notes
Follows up with patient on compliance with provided care plan
Reschedules missed Healthy Start appointments
Remains non-judgmental when engaging with patients and project participants
Conducts regular telephone calls and completes a minimum of one face to face home visit with each patient every thirty to sixty days depending on family needs
Attends professional development trainings to maintain and enhance professional skills
Attends internal and external meetings
Coordinates client referrals and interagency activities
Contributes to achievement of project objectives
Properly organizes client discharge planning and case closure
Maintains a case load according to program requirements
Meets grant goals and objectives, programmatic and funder requirements
Maintains standards/applicable regulations for personnel, medical records management, programmatic/function requirements
Willing to work a flexible schedule to meet the needs of families, which can include evenings and weekends
Completes all mandatory trainings as required by the program, the funder, and the agency
Prepare client files and document actions taken following program guidelines
Develop and maintain a good working knowledge of the program's electronic record system and Florida Healthy Start Standards and Guidelines
Performs all other duties as assigned by True Health Healthy Start Director
Complies with Healthy Start guidelines
Travel as necessary
Other responsibilities as assigned
Essential Functions
Problem Solving
Customer Service
Verbal Communication
Written Communication
Leadership
Professional Judgement
Planning/Organizing
Adaptability
Initiative
Administration/Operations
Minimum Qualifications
Education:
Bachelor's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field with two (2) years of public health/community development experience
Experience:
Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
Minimum of 2 years of professional experience working in the community or social services, Preferred
Bilingual in English and Spanish or Creole, Preferred
Case Management, Mental Health, or Nursing work experience
Previous Healthy Start program experience, Preferred
Licenses or Certifications:
N/A
Criminal Background Clearance:
True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee's career could be shortened if there is a violation of any policies and procedures.
Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.
DRUG/ALCOHOL SCREENINGS
A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.
WORK ENVIRONMENT
The employee is subject to prolonged periods of sitting at a desk and working on a computer.
The employee is subject to perform repetitive hand and wrist motions.
The employee is frequently required to stand, walk, talk, and hear.
The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am - 6pm and Fridays, 8am - 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.
CORE COMPETENCIES
Mission-Focused : Commits to and embraces True Health's mission to enable access to care for uninsured and underinsured individuals.
Relationship-Oriented : Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.
Collaborator : Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.
Results-Driven : Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.
Brand Steward : Steward of True Health's brand and understands his/her role in growing and protecting the reputation and results of the greater organization.
Visionary : Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.
Team-Builder : Fosters commitment, trust, and collaboration among internal and external stakeholders.
Business Acumen : Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.
Network-Oriented : Values the power of networks; strives to leverage True Health's breadth of community presence, relationships, and strategy.
SELECTION GUIDELINES
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Auto-ApplyPatient Service Center Site Coordinator/Lead Phlebotomist-Tavares
Patient care coordinator job in Tavares, FL
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are seeking a Patient Service Center (PSC) Site Coordinator to join our team. This position will be responsible for the coordination and oversight of activities of Patient Service Centers within an assigned area. The PSC Coordinator will work closely with the PSC staff, management, as well as the laboratory staff and clients to ensure optimal operation of the Patient Service Center. The position will also perform phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision.
Work Schedule: Monday - Friday 7am to 4pm Rotating Saturdays
Work Location: 2730 Dora Ave. Tavares, FL
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Job Responsibilities:
Observe and report any performance, compliance or staffing related issues to supervisors
Manage and monitor patient flow, wait times, inventory levels and information logs
Monitor monthly productivity reports and report any deviations as necessary
Address any customer service related issues in a prompt and respectful manner
Promote team work, cohesiveness and effective communication among coworkers
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Minimum 1 year of experience as a phlebotomist
Prior experience is a leadership position is a plus
Phlebotomy certification from an accredited agency is preferred
In depth knowledge of phlebotomy duties, responsibilities and techniques
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyPatient Service Coordinator
Patient care coordinator job in Orlando, FL
NOW HIRING PATIENT SERVICE COORDINATOR ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams.
Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for
pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
* We cheerfully work hard
* We are individually empathetic
* We keep our commitments
ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
YOU WILL
* Greet and register patients and family members
* Manage appointments and daily schedule
* Manage and provide patients and their families with appropriate forms and informational documents
* Provide Customer service
* Escalate any issues, questions, or calls to the appropriate parties
YOU HAVE
Requirements + Qualifications
* High School Diploma or equivalent
* 2 to 3 years of customer service experience in high-volume dental or medical office setting.
* Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
* Computer skills to include word processing and spreadsheet.
Preferred
* Strong background in patient care environment
* Bilingual (English/Spanish)
BENEFITS
* We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
* No on call, no holidays, no weekends
* Bonus eligible
Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Care Coordinator, Acute SW II
Patient care coordinator job in Orlando, FL
CARE COORDINATOR, ACUTE SW II Orlando Regional Medical Center (ORMC) ORMC Care Management Full-Time - 8:00am - 4:30pm Collaborates with the assigned clinical team to identify patients most likely to benefit from care coordination services to include assessing patients' risk factors and the need for care coordination, clinical utilization management and preventative care services.
Education/Training Master's degree from an accredited school of Social Work, Mental Health, Psychology or Marriage and Family Therapy is required.
Licensure/Certification Handle with Care (HWC) Certification required for Behavioral Health Unit.
Experience Two (2) years of direct clinical experience with an emphasis on the population to be served in the assigned area.
Successful completion of Master's level internship within the population to be served may substitute the two (2) years of experience.
Essential Functions • Takes the lead in ensuring the continuity and consistency of care, across the continuum (inpatient, emergency and ambulatory care/outpatient) to ensure integrated delivery across all settings to include the facilitation comprehensive discharge planning (in the hospital) and follow-up care (as an outpatient).
• Develops an effective working relationship with the Patient and Family Counselors/ Social Workers and the UR nurses to engage the patient/family to collaborate, advocate and problem solve, to support and enhance their functional ability, while ensuring an appropriate and timely discharge plan.
• Daily monitoring of progress towards discharge plans and/ or need to alter discharge plan due to change in patient condition / family needs with a priority placed on those patients at highest risk for complication/ admission/ readmission.
• Educates patients/ families with chronic illness about evidence-based standards of care to include self-management strategies.
• Identifies support needs for patients and their families, develops action plan(s), and provides creative guidance in initiating and overcoming any self-management strategies.
• Educates patients and families about the health care system and facilitates relationship building between the various settings.
• Ensures patients have access to prescriptions, durable medical equipment (DME), and other services as identified.
• Contributes to problem solving within the team through communication, collaboration, data collection, obtaining consensus and evaluating outcomes of treatment options to include tracking patient progress towards care plan goals and revising the care plan as indicated.
• Advocates for patients in order to optimize their health care needs including but not limited to: safety, physical, legal and financial well-being.
• Refers patients to education regarding the healthcare delivery and reimbursement systems, prescription drug programs, health & wellness programs, community agencies, public and private organizations, housing options, and other services, as appropriate.
• Works with available IT resources (i.
e.
Phytel, Crimson) to facilitate registry reporting and maintenance of specified patient populations to improve disease outcome measures through evidence-based guidelines and the implementation of clinical decision support tools, referral and test tracking, and preventive medicine reminders.
• Participates in clinical outcome measurement to include the identification of strategies that promote population health.
• Ensures patient safety in the performance of job functions to include the implementation of policies, procedures and standards to support the assigned duties.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Orlando, FL
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Coordinates and processes patient referrals to completion with precision, detail and accuracy.
Definition of completion:
* Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
* Orders have been approved (when needed).
* Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
* Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
* Completes orders with proper documentation on where patient is scheduled and how patient was notified.
* Referrals have been sent to specialist office & confirmed receipt.
* Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.
* Enters all Inpatient and Outpatient elective procedures in HITS tool.
* Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
* Participates in Super Huddle and provides updates on high priority patients referrals.
* Addresses referral based phone calls for Primary Care Physicians panel.
* Completes and addresses phone messages within 24 hours of call.
* Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
* Retrieves consultation notes from the consult tracking tool.
* Follows up on all Home Health and DME orders to ensure patient receives services ordered.
* Provide extraordinary customer service to all internal and external customers (including patients and other
* ChenMed Medical team members) at all times. Utilization of patient messaging tools.
* Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
* Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.
* The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.
* Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
* Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
* Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
* An understanding of the company's patient population, including the complexities of Medicare programs
* Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
* An understanding of the company's patient population, including the complexities of Medicare programs
* Detail-oriented with the ability to multi-task.
* Able to exercise proper phone etiquette.
* Ability to navigate proficiently through computer software systems & use technology.
* Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.
* Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
* Spoken and written fluency in English; bilingual preferred.
EDUCATION AND EXPERIENCE CRITERIA:
* High School diploma or equivalent required
* A minimum of 1 year of referral experience in a healthcare setting required.
* Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
* Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
* Healthcare experience within the Medicare Advantage population preferred.
* Medical Assistant certification preferred
* CPR for Healthcare Providers is preferred
PAY RANGE:
$16.5 - $23.56 Hourly
EMPLOYEE BENEFITS
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We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Patient Care Coordinator
Patient care coordinator job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
Provides customer service and first point of contact to patients, physicians and Axium staff by reviewing patient profiles and scheduling deliveries of patient's medication; collecting key clinical information via NPCC assessments; discussing delivery schedule and refill procedures for the next delivery. Must be team oriented and work well with others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities may include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.
1. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
2. Review of HIPAA standards.
3. Reviews all notes prior to delivery confirmation; communicating with patient and/or physician office insurance investigation and patient responsibility.
4. Collection of key clinical information via the NPCC assessments.
5. Ability to understand and document all needed information as indicated in NPCC scripting.
6. Reviews UPS delivery schedule, medication storage, new patient packets and refill procedures for future deliveries.
7. Confirm form of payment information (Credit Card, Debit Card, Etc.)
8. Charges credit card/debit card as needed for all Major Medical and Self Pay patients.
9. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
10. Document in the appropriate system all needed information; indicating correct ship date and delivery address.
11. Reviews for accuracy. (Addresses, Medication Shipping, Authorization on file, and Collection of patients co-pay.)
12. Notifies RPH/RN with any patient side effect and/or request from the customer.
13. Completes “variances” when indicated and report to the PCC manager with appropriate documentation.
14. Sends “Status Updates” to physician office's when appropriate and informs the Nursing and Sales Associate teams of the issue at hand.
15. Tracking Packages with UPS and ensuring patient receives medication in a timely manner and stability is intact.
16. Solves issues that arise in a timely manner; documenting all relevant information on the patient's record.
17. Liaison between other departments within the company and the patients.
18. Other responsibilities as assigned by management.
Qualifications
Key Qualities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. The candidate must be able to multi-task, work well with others and be able to handle change while always being a team player and open to new ideas and views.
Education/Experience: Minimum of a high school diploma with some advanced education preferred. One to two years related experience in pharmacy/medical office and/or training; or equivalent combination of education and experience.
Bonus Skills: 1-2 years experience with the following disease states that Axium provides but not limited to: Hepatitis, Oncology, Multiple Sclerosis, Arthritis, HIV/AIDS, Growth Hormone, etc. or other related experience.
Competencies: To perform this job successfully, the individual should demonstrate the following competencies:
Customer Service: Ability to handle difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance and is able to meet commitments expected by the internal and external customer.
Language Ability: Due to the nature of this position and the interaction with non-bilingual and bilingual patients and families the candidate must possess the ability to articulate, be easy to understand and possess an average command of the English/Spanish language, both written and verbal. Must possess the ability to read and interpret simple instructions, short correspondence documents such as prescriptions, basic understanding of insurance and procedure manuals.
Reasoning Ability: Ability to solve practical issues and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to new ideas and open to change.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Computer Skills: Must be technologically savvy with a multitude of equipment including, but not limited to: Computers, fax machines, scanners, printers, etc. Should be comfortable with a number of operating systems and the Microsoft Office Package (Outlook, Word, Excel and Power Point).
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. On occasion the employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The work environment characteristics described here are representative of what the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions described.
Additional Information
All your information will be kept confidential according to EEO guidelines.