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What does a project and support manager do?

Updated January 8, 2025
6 min read

Project and support managers will require a good deal of confidence, technical skills, and a sense of organization and efficiency, as well as a talent for project management, leadership, and problem-solving in this career choice. Those who choose this career will be responsible for managing product support efforts on behalf of their respective organizations, completing support tasks, and delegating of department activities.

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Project and support manager responsibilities

Here are examples of responsibilities from real project and support manager resumes:

  • Manage team of testers to develop test plans and test cases for QA software platform.
  • Manage a team of support engineers responsible for support and maintenance of a portfolio of applications.
  • Lead PMO organizational improvement initiatives, reducing resource needs.
  • Manage and implement all code releases for several applications including all database functions associate with the applications.
  • Lead professional services engagements from assessment analysis to completion by partnering directly with healthcare providers to enhance revenue collection and efficiency.
  • Used SharePoint for remote document sharing and sharing monthly and weekly reports.
  • Assist QA with internal audits, maintain additive and supplier lists and files.
  • Create all documentation need for system changes per Sarbanes-Oxley (SOX) requirements.
  • Provide remediation and/or explanations base on existing software and policies/guidelines of SDLC, SOX, and ITIL.
  • Create a separate system using DW.Net for instant flow of data to be used in various child data windows.
  • Maintain knowledge base documentation for SharePoint.
  • Conduct in depth interviews of database users to identify software inefficiencies.
  • Provide executive reports to program/project managers to use in making strategic decisions on project portfolio
  • Institute technology processes to compliment the new healthcare facility and current business operations in order to increase productivity and patient experience.
  • Authore technical specifications for messaging using HTTP and XML protocols.

Project and support manager skills and personality traits

We calculated that 25% of Project And Support Managers are proficient in Project Management, Status Reports, and Portfolio.

We break down the percentage of Project And Support Managers that have these skills listed on their resume here:

  • Project Management, 25%

    Headed project management on system installation logistics, reliability engineering evaluation, cost/benefit analysis, budget control, and resource allocation.

  • Status Reports, 7%

    Monitored and reviewed customer status reports submitted by all project personnel.

  • Portfolio, 6%

    Provided executive reports to program/project managers to use in making strategic decisions on project portfolio

  • Excellent Interpersonal, 5%

    Displayed excellent interpersonal traits in diverse environments, consulting with global regions regarding training requests and providing recommendations on training solutions

  • Lean Six Sigma, 3%

    Work as the codes LEAN Six Sigma Champion

  • SharePoint, 3%

    Manage the Relationship Profitability Management SharePoint site.

"project management," "status reports," and "portfolio" are among the most common skills that project and support managers use at work. You can find even more project and support manager responsibilities below, including:

See the full list of project and support manager skills

The three companies that hire the most project and support managers are:

Compare different project and support managers

Project and support manager vs. Information technology project manager

An information technology project manager is responsible for supervising the technology department, ensuring that all tasks are being done by following technological strategies and solutions. Information technology project managers' duties include monitoring the technology team's daily operation, handling team members' concerns, managing customers' inquiries and complaints, helping team members' in achieving their professional growth, creating reports, sharing updates during team and board meetings, and maintaining effectivity of operational procedures. An information technology project manager must have excellent leadership and decision-making skills to decide on the best strategies in meeting the company's objectives.

The annual salary of information technology project managers is $32,523 higher than the average salary of project and support managers.While their salaries may differ, the common ground between project and support managers and information technology project managers are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like project management, status reports, and excellent interpersonal.

These skill sets are where the common ground ends though. The responsibilities of a project and support manager are more likely to require skills like "portfolio," "lean six sigma," "support project," and "database." On the other hand, a job as an information technology project manager requires skills like "infrastructure," "scrum," "technical support," and "excellent organizational." As you can see, what employees do in each career varies considerably.

Information technology project managers earn the highest salaries when working in the technology industry, with an average yearly salary of $120,713. On the other hand, project and support managers are paid more in the internet industry with an average salary of $100,038.On average, information technology project managers reach similar levels of education than project and support managers. Information technology project managers are 3.3% more likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

Project and support manager vs. Manager, project management

The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources. They facilitate productivity and commitment, remove obstacles, and motivate their team members. Their skills should include leadership, critical thinking, communication, negotiating, and risk management. They should also know about cost management, scheduling, and task management.

On average, managers, project management earn a $28,467 higher salary than project and support managers a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both project and support managers and managers, project management have skills such as "project management," "status reports," and "portfolio. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that project and support manager responsibilities requires skills like "excellent interpersonal," "support project," "quality standards," and "litigation." But a manager, project management might use other skills in their typical duties, such as, "customer service," "on-time delivery," "continuous improvement," and "executive management."

Managers, project management earn a higher average salary than project and support managers. But managers, project management earn the highest pay in the pharmaceutical industry, with an average salary of $115,297. Additionally, project and support managers earn the highest salaries in the internet with average pay of $100,038 annually.Average education levels between the two professions vary. Managers, project management tend to reach similar levels of education than project and support managers. In fact, they're 3.1% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

Project and support manager vs. Senior analyst/project manager

A senior analyst project manager's main job is to track the milestones of their company's important projects. They also manage the clients' databases. They are responsible for distributing databases to the sales representatives. They also help in automating their company.

On average scale, senior analyst/project managers bring in higher salaries than project and support managers. In fact, they earn a $38,838 higher salary per year.By looking over several project and support managers and senior analyst/project managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "project management," "status reports," and "sharepoint." But beyond that, the careers look very different.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a project and support manager is likely to be skilled in "portfolio," "excellent interpersonal," "lean six sigma," and "support project," while a typical senior analyst/project manager is skilled in "crm," "sdlc," "business analysis," and "sql server."

Senior analyst/project managers earn the highest salary when working in the retail industry, where they receive an average salary of $115,212. Comparatively, project and support managers have the highest earning potential in the internet industry, with an average salary of $100,038.Most senior analyst/project managers achieve a higher degree level compared to project and support managers. For example, they're 5.6% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

Project and support manager vs. Communications project manager

A communications project manager is in charge of overseeing the development of internal and external communication materials. Their responsibilities typically revolve around performing research and analysis to identify client or company needs, developing effective communication strategies, coordinating different teams to ensure the quality and accuracy of projects, setting objectives and goals, and managing schedules and budgets. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations, including its vision and mission.

Communications project managers average a higher salary than the annual salary of project and support managers. The difference is about $10,716 per year.According to resumes from project and support managers and communications project managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "project management," "status reports," and "sharepoint. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "portfolio," "excellent interpersonal," "lean six sigma," and "support project" are skills that commonly show up on project and support manager resumes. On the other hand, communications project managers use skills like powerpoint, web content, communications projects, and strategic communications on their resumes.The manufacturing industry tends to pay the highest salaries for communications project managers, with average annual pay of $81,929. Comparatively, the highest project and support manager annual salary comes from the internet industry.communications project managers reach similar levels of education compared to project and support managers, in general. The difference is that they're 0.5% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.

Types of project and support manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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