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Provisioning engineer vs customer engineer

The differences between provisioning engineers and customer engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a provisioning engineer and a customer engineer. Additionally, a customer engineer has an average salary of $101,212, which is higher than the $80,226 average annual salary of a provisioning engineer.

The top three skills for a provisioning engineer include provisioning, juniper and BGP. The most important skills for a customer engineer are customer service, technical problems, and level agreements.

Provisioning engineer vs customer engineer overview

Provisioning EngineerCustomer Engineer
Yearly salary$80,226$101,212
Hourly rate$38.57$48.66
Growth rate3%3%
Number of jobs15,85744,709
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 46%
Average age4545
Years of experience66

Provisioning engineer vs customer engineer salary

Provisioning engineers and customer engineers have different pay scales, as shown below.

Provisioning EngineerCustomer Engineer
Average salary$80,226$101,212
Salary rangeBetween $61,000 And $105,000Between $77,000 And $131,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaNew Jersey
Best paying companyCNET Global SolutionsGoogle
Best paying industryTelecommunicationStart-up

Differences between provisioning engineer and customer engineer education

There are a few differences between a provisioning engineer and a customer engineer in terms of educational background:

Provisioning EngineerCustomer Engineer
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 46%
Most common majorElectrical EngineeringElectrical Engineering
Most common collegeStanford UniversityStanford University

Provisioning engineer vs customer engineer demographics

Here are the differences between provisioning engineers' and customer engineers' demographics:

Provisioning EngineerCustomer Engineer
Average age4545
Gender ratioMale, 71.0% Female, 29.0%Male, 90.4% Female, 9.6%
Race ratioBlack or African American, 4.9% Unknown, 4.7% Hispanic or Latino, 11.6% Asian, 14.3% White, 64.3% American Indian and Alaska Native, 0.2%Black or African American, 4.8% Unknown, 4.7% Hispanic or Latino, 11.1% Asian, 14.5% White, 64.8% American Indian and Alaska Native, 0.2%
LGBT Percentage6%6%

Differences between provisioning engineer and customer engineer duties and responsibilities

Provisioning engineer example responsibilities.

  • Provision and manage install of T1 - T3 voice / data circuits.
  • Manage weekly data receive from Philadelphia market to determine regional forecasts on billing site locations and T1 locations.
  • Manage IP address database while monitoring traffic through SolarWinds, to provide traffic analysis and address future expansion requirements.
  • Train new and existing employees on the Ethernet ASR process.
  • Download Cisco IOS and running configuration from Solarwinds TFTP server.
  • Perform minor configurations to CUCM including adding, deleting, and modifying subscriber data characteristics for Cisco VoIP subscribers.
  • Show more

Customer engineer example responsibilities.

  • Lead initial product demos to Sr. management.
  • Manage the installation and support of NT scanner workstations.
  • Manage UNIX systems security and troubleshot and resolve client problems.
  • Use SMS to manage network connect devices, inventory hardware/software, software distribution/installation, and perform diagnostic checks on PC's.
  • Configure and administer DNS, NTP, NFS, TCP/IP, FTP and Netscape web servers.
  • Handle planning and shipping of POS equipment, stage new equipment, respond to client queries, and resolve technical issues.
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Provisioning engineer vs customer engineer skills

Common provisioning engineer skills
  • Provisioning, 16%
  • Juniper, 8%
  • BGP, 5%
  • Switches, 5%
  • Routers, 5%
  • MPLS, 4%
Common customer engineer skills
  • Customer Service, 13%
  • Technical Problems, 10%
  • Level Agreements, 6%
  • Customer Satisfaction, 6%
  • Software Support, 5%
  • Preventative Maintenance, 5%

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