Post job

Quality assurance engineer jobs in Muncie, IN - 536 jobs

All
Quality Assurance Engineer
Quality Assurance Associate
Software Engineer
Tester
Quality Assurance Internship
Quality Assurance Analyst
Test Analyst
Automation Engineer
Senior Quality Assurance Analyst/Lead
System Test Engineer
Quality Assurance Tester
Software Quality Engineer
Test Engineer
Quality Analyst
Software Applications Engineer
  • Quality Assurance Automation Engineer

    T2 Systems 4.2company rating

    Quality assurance engineer job in Indianapolis, IN

    The QA Automation Engineer ensures the quality and reliability of software products. You will develop and maintain automated test scripts, performance tests, and other test types to validate product functionality and stability. Strong analytical skills, attention to detail, and effective communication are essential for success in this role. You play a critical role in delivering high-quality software that meets customer expectations and contributes to the success of T2 Systems. Essential Position Functions Provide QA input and perspective throughout the entire product development lifecycle, following the principle of "shift left" Advocate for clear requirements and collaborate with the product team to ensure requirements are met and QA processes are followed Actively contribute to test automation, following and improving automation best practices Estimate complex QA tasks and deliver high-quality results Identify and perform non-functional testing, including load and stress testing Deliver testing and automation on time, resolve blockers, and communicate issues before escalation Execute tests and automation according to provided estimates and scope Create feature test plans, test summary reports, deployment plans, and other documentation aligned with the defined QA strategy Promote test automation to reduce manual testing efforts Identify and resolve root causes of failed automation tests Follow defect management procedures Plan and execute regression testing for product releases to ensure high-quality software delivery Share knowledge and best practices within the QA department Identify and communicate cross-product dependencies, collaborating with teams to address them Contribute to continuous improvement initiatives within teams, the department, and the organization Education and Qualifications Bachelor's degree in Engineering, Computer Science, or equivalent experience 3+ years of experience in QA or Software Engineering 3+ years of experience in automated QA testing Preferred: ISTQB/ASTQB CTFL certification or more advanced Required Technical Skills Senior-level knowledge of ISTQB fundamental testing processes, principles, and techniques Knowledge of non-functional testing theory and best practices (e.g., volume, load, stress, endurance testing, basic OWASP security testing) Proficiency in QA automation and scripting languages (Python, pytest, and Playwright experience preferred) Excellent knowledge of automation best practices (e.g., clean coding, Page Object Model, Test Automation Pyramid) Knowledge of software testing tools and best practices (e.g., SQL, REST & SOAP APIs, mobile testing, Browser Dev tools, CI/CD tools) Knowledge, Skills, and Abilities Strong communication skills and work ethic Skill in problem-solving, risk identification, analysis, and mitigation Ability to analyze, plan, and estimate QA tasks and deliverables Familiarity with Agile practices and processes This position is open to Indianapolis, Indiana, Mesa, AZ and Burnaby, Canada office. T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
    $60k-78k yearly est. 2d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Senior IT QA Automation Lead (Local Only/ Indianapolis, IN. Based)

    Republic Airways 4.7company rating

    Quality assurance engineer job in Indianapolis, IN

    Job Category: Information Technology The Senior QA Automation Lead oversees the quality assurance function for Republic Airways leading a team of QA engineers to ensure the delivery of high-quality software products by defining test strategies, executing comprehensive testing plans, identifying defects, and collaborating closely with development teams to drive continuous improvement in the software development lifecycle. This role establishes QA governance and best practices and collaborates with the business product owners and participate in defining the quality goals for the overall product including user experience and compliance. This role requires hands on experience on creating test script and automation framework. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Test Strategy & Planning: Coordinates all the software QA needs across the Republic portfolio including performance testing, end-2-end testing, test automation, regression testing, user experience and validate the system capability and scalability Develop and execute comprehensive test strategies aligned with project requirements, including functional, regression, performance, and usability testing. Collaborate with product owners, developers, and stakeholders to understand product features and define acceptance criteria. Design and maintain a robust test suite, leveraging both automated testing techniques and manual (as required) Prioritize and estimate testing efforts to meet project deadlines. Team Leadership & Mentorship: Lead and mentor a team of QA engineers, providing guidance, technical support, and career development opportunities. Assign tasks effectively, monitor progress, and address performance issues within the QA team. Foster a culture of quality within the team, promoting best practices and continuous improvement. Test Execution & Defect Management: Oversee the execution of test cases across various testing phases, ensuring thorough coverage of product functionalities. Define quality assurance automation development plans, including scoping, scheduling, implementation and metrics. Identify, document, and track defects using defect management tools, providing clear and concise descriptions to facilitate bug resolution. Collaborate with developers to reproduce issues and prioritize bug fixes. Automation & Tooling: Write and review the test scenarios, test scripts and test cases. Involved in the execution and development of test automation. Drive the implementation and maintenance of automated testing frameworks, including unit, integration, and UI automation. Identify opportunities for automation and optimize testing processes to improve efficiency. Evaluate and recommend new testing tools and technologies to enhance quality assurance capabilities. Quality Assurance Processes & Reporting: Establish and enforce quality standards and metrics to measure the effectiveness of testing activities. Generate detailed test reports, analyzing test results to identify trends and areas for improvement. Proactively communicate quality risks and mitigation strategies to project stakeholders. Performs other duties as assigned or required. REQUIRED & PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job. REQUIRED EDUCATION and/or EXPERIENCE Bachelor's degree in Computer Science, Software Engineering, or a related field. 5+ years of experience as a QA Engineer with demonstrable leadership experience in managing a QA team. Robust expertise in automated testing techniques, including API testing and UI automation frameworks (e.g., Selenium, Appium). Deep understanding of quality assurance test automation standards, relevant tools/frameworks/software, best practices, objectives, development, implementation, execution, and reporting. Ability to write various types of automation such as generating data to support various testing efforts. Excellent analytical and problem-solving skills with the ability to identify root causes of defects. Proficiency in defect tracking tools (e.g., Jira) and test case management platforms. Strong communication and collaboration skills to effectively interact with cross-functional teams. Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Excels at championing agile (Scrum & Kanban) development and software engineering best practices Proficiency in the following technologies/concepts as they pertain to automated QA testing Azure DevOps and Git Entity Framework and/or SQLAlchemy MS SQL and/or PostgreSQL React and TypeScript Apple Swift Development (Xcode, SwiftUI, and UIKit) Android Development PHP Knockout.js LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively communicate and present information. REASONING/PROBLEM SOLVING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. DECISION MAKING Makes day to day decisions used to support strategic direction. Decisions often require some thought and are somewhat structured. Decisions tend to be of moderate cost. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Able to talk or hear up to 35% of the time. Able to sit over 70% of the time. Able to focus with clear vision at 20 inches or less (computer screen). WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Typically, not exposed to extreme environmental conditions. TRAVEL REQUIREMENTS Travel up to 10% of the time, including overnight stays. EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Equal Opportunity Employer, Disability and Veteran Accommodations All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $94k-111k yearly est. Auto-Apply 42d ago
  • Engineer - FUME & CSQ PRD Quality Assurance

    Eli Lilly and Company 4.6company rating

    Quality assurance engineer job in Indianapolis, IN

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Job Summary: The Engineer - Facility, Utilities, HVAC, and Equipment (FUME) & Computer Systems Quality (CSQ) QA is a hybrid role that is responsible for the Quality oversight of FUME and computer systems regarding system development and lifecycle support for development and clinical supply operations across Product Research and Development (PR&D) to ensure compliance with quality systems and cGMP. This role provides technical guidance and leadership with non-conformance investigations, construction, equipment and computer systems design and validation, change control proposals, procedure revisions, GMP drawings, commissioning and qualification, and maintenance. This position is essential for maintaining GMP compliance and providing support to internal / external audits. Key Responsibilities: Contribute Quality expertise from a FUME standpoint to ensure successful execution of capital projects at LTC-N (primarily focused on K360 pilot plant). Collaborate with PRD CSQ QA representative(s) to effectively manage CSV workload, ensuring timely and comprehensive delivery of all CSQ work at LTC-N Coach and mentor others in aspects of fundamental Quality Engineering and computer system validation support, including process knowledge, problem solving, project management, and documentation design. Provide consultation and interpretation of local procedure, Lilly and Global standards, and regulatory expectations. Review and approve applicable procedures to ensure compliance with Lilly Quality standards and regulatory requirements. Assess potential gaps between local procedures and Lilly and Global standards and facilitate remediation efforts. Influence and oversee the Commissioning and Qualification (C&Q) and Computer System Validation (CSV) of GMP assets including review and approval of associated Engineering/GMP deliverables. Influence and oversee GMP drawings including review and approval of GMP drawings Evaluate potential product quality impact for any GMP-related incident (Change Control and non-conformance), perform initial leveling, and support the investigations to ensure proper RCA and establishment of effective CAPA to prevent recurrence. Escalate/Notification to Management for departure of critical nature and assure issues are addressed appropriately. Perform Quality approvals of GMP documents such as Critical Alarm Audits, Utilities Reports, Business Reviews and Periodic Quality Evaluations Ensure PR&D is audit ready at all times and participate in internal/external inspections. Basic Requirements: Bachelor's degree in biochemistry, engineering, pharmacy, or science-related field At least 5 years' experience supporting cGMP manufacturing (QA, TSMS, operations, engineering, auditing, etc. Previous experience as a FUME or CSV professional Additional Skills/Preferences: Strong knowledge of GMP, FUME processes, and Computer System Validation principles. Become/remain certified on CSV (Computer System Validation) Excellent communication and documentation skills. Ability to work collaboratively in a fast-paced environment. Proficient in influencing complaint/deviation/change authors via both verbal and written feedback Proven ability to envision and oversee implementation of continuous improvements Previous QA experience Additional Information: On-site, day shift position located in Indianapolis (LTC-N) with expectation of 3 days per week minimum on-site but flexibility given to the days. After hour support may be required depending on business need. Occasional travel ( Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $65,250 - $169,400 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $65.3k-169.4k yearly Auto-Apply 48d ago
  • QA Engineer

    Anchor Point Technology Resources 3.9company rating

    Quality assurance engineer job in Carmel, IN

    Anchor Point Technology Resources, established in 2004. Our corporate office is located in the heart of Indianapolis, Indiana. Anchor Point is a locally owned WBE. At Anchor Point, we will work closely with you to gain a precise understanding of your business so we can deliver the best solutions. Our staff of IT professionals is available to conduct technical screenings to ensure that only the most technologically proficient candidates are presented to you. We recognize that even the most technically skilled individual may not have what it takes to fit in your organization. Therefore, we also take great care in screening individuals on their non-technical abilities. Through progressive thinking, creativity and technical expertise we are able to match the perfect resource to your need. Job Description Position Overview: Join us and become part of our mission to continue delivering our industry leading virtual assistant cloud platform. Become part of a growing team of bright and motivated engineers working to create innovative solutions for our massively scalable, highly available SAAS platform. Each QA Engineer occupies a key position on the QA Team, with responsibility to maintain and enforce the high quality standards of our Platform Software, infrastructure, and processes. Essential Job Functions: - Key member of the Core Platform QA Engineering team - Develop automated Unit, Integration and End-to-End tests using Java - Testing a massively distributed system with multiple components - Work on all aspects of QA - creating test plans, writing automated tests, test execution and test reports - Work with Continuous Integration products like Jenkins - Bring new technical ideas, in keeping with the latest industry trends, to fruition by prototyping and then incorporating it in to the test suites or the platform itself - Willingness to run manual tests in addition to test automation Qualifications - 2+ years of experience working on Java and Java based automation frameworks - 2+ years of experience testing large and distributed software systems - Experience with CI technologies (Jenkins or others) is highly desirable - Prior experience working on all aspects of QA - developing test plans, writing automated tests, executing tests, documenting test results, critical bug fix and hot fix testing. - Prior experience working on systems built on JVM (Java and other languages) based technologies - Familiarity with databases and SQL - Hands on experience working on backend systems deployed on Linux flavors - Attention to detail and record keeping and a passion for quality - Ability to work in a fast paced environment - Comfortable working in small cross-functional teams using agile methodology Additional InformationAll your information will be kept confidential according to EEO guidelines.
    $67k-92k yearly est. 60d+ ago
  • Quality Assurance (Automation) Tester

    Govcio

    Quality assurance engineer job in Indianapolis, IN

    GovCIO is currently hiring fora **Quality Assurance (Automation) Tester** todo full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. + Consults with the development and/or requirements team to coordinate and test applications. + Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures. + Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. + Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. + Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. **Qualifications** Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience + Clearance Required: + Solid understanding of **Agile/scrum** software development and release process. + Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system. + **Write Java code** to automate the test of business layer or data layer applications. + Core Java skills, **write code using Selenium** and Java. + **Proficiency with SQL queries** and solid understanding of backend systems. + Solid understanding of implementation of Selenium **BDD** **framework** . + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Design and develop UI automation framework to support complex applications. + Expertise with service-oriented architecture and REST APIs. + Test system changes to prepare for production deployment. + Execute test plans, scenarios, scripts, or procedures. + Document software defects and report defects in JIRA. + Perform functional, non-functional, System integration and regression testing. + Experience with cloud systems like Azure. + Proven experience with Version control systems such as GitHub & Git. + Maintain and update automation code with new release of the application. + Solid understanding of implementation of Selenium BDD framework. + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Experience with application monitoring systems like DataDog, Splunk etc. + Excellent communication skills. + Must be a team player. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $100,000.00 - USD $110,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7211_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_
    $100k-110k yearly 31d ago
  • Quality Assurance Analyst

    Psi Services 4.5company rating

    Quality assurance engineer job in Indianapolis, IN

    **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $58k-82k yearly est. 33d ago
  • Software QA Engineer

    Co-Us Ducharme, McMillen & Associates

    Quality assurance engineer job in Indianapolis, IN

    As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof: 2025 Great Places to Work Certified Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) Company paid parental leave Generous time off package Multiple benefit plans, eligibility begins on day one of employment Culturally focused on work/life balance, mental health, and the overall wellness of our employees This is a hybrid position with an expectation to be in our Fort Wayne, IN office a minimum of two days per week. This position does not qualify for relocation assistance. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship. Essential Duties and Responsibilities • Create, execute, and maintain test cases, test data, and test scripts for manual and automated testing • Learn DMA's tax, accounting, and business subject matter to create targeted test cases • Participate in projects following the approved Development and Testing Methodologies • Maintain and report results using the approved methodology • Perform Functional, Non-functional, UAT, and Regression testing on projects as needed • Understand the QA process and participate in continuous improvement • Consistently strives to improve the way tasks and activities are accomplished meeting quality objectives • Contribute to the planning and scheduling of testing • Utilize Jira (issue tracking system) to monitor and report enhancement and defect tickets • Participate in the generation and accuracy of all QA documents • Provide oversight to ensure that the project team follows quality best practices and standards Non-Essential Duties and Responsibilities • Perform other duties as assigned Education and Qualifications • Bachelor's degree in Computer Science, Engineering, or related field • Minimum of 2 - 5 years of QA, testing web-based applications, or programming experience. Appropriate college curriculum (computer science courses) considered as 1-year experience • Previous experience with issue tracking software Jira or similar • Experience with automation tools like Selenium or experience with Java is highly desired • Experience with Financial or Business Process applications is a plus • Ability to manage multiple issues simultaneously • Proficient with software development life-cycle • Exceptional verbal and written communication skills • Strong attention to detail • Excellent listening skills #LI-Hybrid #LI-HH1 The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at *********************** or ************ and choosing selection 6.
    $62k-80k yearly est. Auto-Apply 60d+ ago
  • 3rd Shift QA Analyst, Boar's Head Provisions Co., LLC.

    Boar's Head Resort 4.3company rating

    Quality assurance engineer job in New Castle, IN

    Hiring Company: Boar's Head Provisions Co., Inc.Overview:Responsible for overseeing product fabrication in assigned areas including adherence to risk assessment/control, and quality assessment and finished product food safety. Also responsible for assigned area's compliance to GMP's, SQF requirements, QCCP verifications, HACCP verifications, SSOP requirements, general USDA-FSIS regulations, and all company food safety requirements.Job Description:ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary Ensures product processes are being followed throughout the product's production cycle to include boxing and/or packing if applicable Verifies and monitors SQF, GMP, HACCP, QCCP, and SSOP procedures are being followed. Conducts process audits for quality and nutritional issues. Assesses finished products for acceptability. Conducts ongoing risk assessments, develops corrective actions, and monitors implementation and maintenance of corrective actions. Conducts analyses of manufacturing systems for quality and food safety issues, identifies process weaknesses, develops corrective action, and monitors implementation and maintenance of corrective actions. Assures compliance with all GMP, company food safety and quality policies, and USDA regulations. Communicates with plant production management, QA Manager, and SQF Practitioner on all issues related to product quality and food safety. Studies, identifies, and resolves other food safety and product quality problems as required. Secondary Conducts analyses of manufacturing systems for quality and food safety issues, identifies process weaknesses, develops corrective action, and monitors implementation and maintenance of corrective actions. Monitors per-operational and operational sanitation standards if needed. QUALIFICATIONS REQUIRED: Bachelor's degree in a food science or related discipline, with one (1) to three (3) years experience in a meat-processing environment, OR A combination of an Associates degree and three (3) to five (5) years experience in a meat-processing environment may be considered. OR Five (5) to seven (7) years of experience or the combination of, in the fields of Meat-processing, Quality Assurance, and/or Research and Development. A thorough knowledge of Food Safety and Quality is required. Location:New Castle, INTime Type:Full time Department:FSQA
    $65k-86k yearly est. Auto-Apply 14d ago
  • AdultEd Registration Tester PT T/R PM

    MSD Wayne Township 3.7company rating

    Quality assurance engineer job in Indianapolis, IN

    and Expectations Reporting Structure: The Life Coaches report to the Lead Life Coach Performance Agreement: The Wayne Township Adult Education (WTAE) Life Coach will perform all aspects of the communicated job description. This employee will effectively meet the performance expectations of the MSD of Wayne Township. Formal performance evaluation will be conducted annually. Purpose: To provide services to aid student success in curriculum, address barriers and attendance, serve as a liaison to community resources, accommodations, and continue onto post-secondary schooling or careers. PERFORMANCE RESPONSIBILITIES: DOMAIN I: ORIENTATION & NEW STUDENTS Conduct ELL and HSE Orientation presentation and review all program expectations Alert registration staff of HSE students under 18 (16/17 year olds) Address referrals sent by staff Track and addresses barriers of students Assists registration in INCE administration as needed Help students explore INCE results DOMAIN II: CLASSROOM SUPPORT Address chronically absent students as referred by staff Support students with accessing test scores and schedule changes via Connectable Engage tardy student to build better success plans for employability Conduct academic reviews for students prior to testing Provide leadership to address sub, tech, security, and building needs DOMAIN III- COMMUNITY RESOURCES Assist with maintaining and expanding adulted.info/lc website with defined services including; housing, food, income, health, child care, additions, mental health, legal support, transportations, disabilities, immigration, and employment Support with school-wide community resource fairs with community agencies Support with engagement events such as coat drives, food drives, volunteer opportunities, and other ways of giving back to the community Assist with outreach with events such as Community Leader Luncheon, Guidance Counselor, Fall Conferences, Backpack Events, LAP, JAG, IWC, COIN, Latino Resource Fair, Shalom, and Back to School Nights Support with quarterly Life Coaching Corner newsletters is sent with featured success stories, post secondary, career training, and barrier resources - links to our pages. DOMAIN IV: STUDENT SUPPORT Offer emotional and personal support for students in need or crisis Reinforcement of employability and life skills Maintain accurate and confidential records to be shared only with Lead Coach or Coordinator Partner with ES Supervisor to create a Students4Hire pages for ELL and HSE student with professional headshots, resumes, assist with job applications, and practice interviewing skills Capture achievements in Connectable; citizenship, employment, post secondary, promotions, military, apprenticeship, etc. Assist with professional appointments, credential evaluation, translated resources, college applications, fafsa and documents Engage students to build digital literacy. Assist students with post secondary entry and record achievements in Connectable Immediately share and document issues with abuse, harassment, and concerns with the Coordinator. Assist with drills and emergencies per the drill and be prepared to provide grief counseling. Support Student Ambassador Program and Council DOMAIN V: WAYNE COMMUNITY/CLASSROOM CULTURE Represents WTAE at Ecosystem meetings Advocate for and display cultural competency and equity Ensure a positive culture and environment Exude professionalism and enthusiasm Collaborate and proactively communicate with colleagues for a successful team Attend all Professional Development and Coaching meetings. Contracted Days: Schedule assigned by the site calendar.
    $46k-76k yearly est. 4d ago
  • Sr. Principal Air Vehicle System Test Engineer ( Various Int'l Locations)

    Northrop Grumman 4.7company rating

    Quality assurance engineer job in Indianapolis, IN

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems has an opening for a **Air Vehicle System Test Engineer - Engineering Field Service Representative** (FSR) to join our team of qualified, diverse individuals within our Test and Evaluation (T&E) organization. This position requires 6+ months of training on a Domestic Assignment to **Pax River, MD and Rancho Bernardo, CA.** After training is completed, it is expected that the candidate will be available to deploy to **Japan, Italy, United Arab Emirates, or Guam** for a minimum of **24 months** , based on current business needs. The international location will be selected by Northrop Grumman after training is completed and will be based on timing and available location(s), determined by business needs. Deployment benefits will be communicated once a location is selected. If no immediate international or Guam deployment location is available, the candidate may be relocated to work at one of our core U.S. locations for the immediate future. The FSR will be embedded with a US Navy unit and be the system subject matter expert, providing training on the system hardware and software, as well as supporting the sailors in the unit with system operations, troubleshooting, and routine maintenance. The Navy's intent is for sailors to be the primary operators and maintainers of the system, with the FSR providing training/assistance as needed to keep the system fully mission capable. The FSR will have reach-back/liaison support from Northrop Grumman Responsible Engineering/Development/Test Engineering teams. **Sr. Principal System Test Engineer responsibilities include:** + Interfacing with NGC and customer Flight Engineers, aircraft maintenance Technicians, US Navy service members, and Subsystem SMEs in order to sustain operations. + Primary interface between maintenance, design and flight test engineering. + Vehicle and Payload Test Controller (VTC/PTC) operations during aircraft start-up/shut down for launch and recovery, conduct static ground tests, and troubleshooting. **Essential Functions:** + Responsible for providing inputs to update Interactive Electronic Technical Manuals (IETMS). + Reviews/provides inputs during engineering development and executes Detailed Test Requirements, Acceptance Test Procedures, and Ground Test Plans. + Installs, operates, troubleshoot, maintains, repairs, and modifies equipment, in accordance with IETMS and/or other engineering directives (TDs/ECRs/TEIs/AMRs/MAFs). + Perform a variety of Organizational / Depot-level maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. + Develop general knowledge of all aircraft systems, VTC/PTC, Engineering Design and software. Perform field integration, troubleshooting, and repair of air vehicle systems at the customer location including operations on a flightline, or in a hangar. + Ability to interpret and trace electrical and Air Vehicle schematics. Perform essential electrical and RF troubleshooting using equipment such as but not limited to: Multimeter, Network/Spectrum Analyzer, Oscilloscope, Time-Domain Reflectometer (TDR), etc. + Able to perform/support review and analysis of engineering schematics, supplier design data, support of functional test requirements including acceptance, qualification, and system integration on the Air Vehicle. **Basic Qualifications:** + Bachelor of Science Degree in Science, Technical, Engineering or Math (STEM) + A minimum of 8 years of engineering experience with a BS Degree, 6 years engineering experience with a MS degree in STEM Field, or 4 years with a PhD in STEM Field + Willingness and ability to successfully complete required training in Pax River, MD and Rancho Bernardo, CA. + Willingness and ability to support an international assignment in Japan, Italy, United Arab Emirates, or Guam for a minimum of 24 months. The location will be selected by the Company and the selection will be based solely on business needs. + Willingness and ability to relocate to a core U.S. location, if necessary, based on business needs. + Ability to pass a new hire physical if determined necessary by Company, based on international location selected. + Must have a DoD Secret clearance that is in-scope or currently enrolled in CE, with the ability to obtain a Top-Secret/SCI clearance within a reasonable amount of time to meet business needs + Ability to obtain and maintain Special Program Access (PAR) within a reasonable amount of time for business needs + Experience with Aircraft Ground Test Operations + Possess the capability and readiness to travel effectively supporting customer needs, management reviews, and demonstrating leadership as a technical expert on support trips worldwide. + Must have working knowledge of MS Office (Word, Excel & PowerPoint) and the ability to effectively communicate with various levels of leadership. + Strong interpersonal skills with excellent communications skills, including the ability to brief test results to senior leadership. **Preferred Qualifications:** + Ability to support a new and/or extended assignment at a company selected international or Guam location after the initial 24-month assignment. + Active DoD Top Secret clearance that is in-scope or currently enrolled in CE + Previous Unmanned Air Vehicle system test or maintenance experience is highly desired. MQ-4 Vehicle Test Controller or Triton BETTIE operator experience is preferred. + Aircraft Test or Lab Test experience is highly desired. + Experience with equipment to test and troubleshoot aircraft systems. + Experience with loading data and configuration files to aircraft assemblies. Primary Level Salary Range: $113,500.00 - $170,300.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
    $113.5k-170.3k yearly 60d+ ago
  • Do Not Apply - Test

    Maximus 4.3company rating

    Quality assurance engineer job in Indianapolis, IN

    Description & Requirements Test Essential Duties and Responsibilities: - Responsible for performing analyses of numerous Human Resources programs and initiatives. - Responsible for analyzing and reporting Human Resources staffing initiatives on weekly, monthly, quarterly and annual basis such as: Turnover/Attrition, Headcount and Forecasting and make recommendations for action or improvement based upon results. - Create, maintain, and analyze timely analytics/metrics on Human Resources initiatives. - Create and maintain any additional ad hoc analytics requests. - Responsible for creating and maintaining new/innovative reporting platforms to convey results using the allocated tools. - Responsible for converting complex data into visually appealing presentation formats to be delivered to audiences at all levels. - Assist Human Resources in carrying out various human resources programs and procedures. Minimum Requirements - Bachelor's degree with 3+ years of experience. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 50,000.00
    $46k-88k yearly est. Easy Apply 4d ago
  • Performance Quality Analyst II

    Carebridge 3.8company rating

    Quality assurance engineer job in Indianapolis, IN

    Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Performance Quality Analyst II is responsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. How you will make an impact: * Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. * Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. * Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. * Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. * Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. * Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. * Acts as a mentor to peer auditors, providing training and managing work and projects as necessary. Minimum Requirements: Requires a BS/BA; a minimum of 3 years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * WGS Claims processing experience strongly preferred. * Experience/knowledge with local claim processing. * Understanding of individual member benefits and cost shares preferred. * Understanding of small, large and national group benefits and cost shares preferred. * Prefer contract language. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • Pharmaceutical QA Data Analyst

    Global Channel Management

    Quality assurance engineer job in Indianapolis, IN

    Pharmaceutical QA Data Analyst needs 5-7 years experience required. Pharmaceutical QA Data Analyst requires: Hybrid 3 days on-site (Monday, Tuesday and Thursday), 2 days home Flexible on start and end time Strong background in pharmaceutical manufacturing and quality processes and/or laboratory/QC functions Hands on experience with data management, data remediation, and/or data integrity practices. Pharmaceutical QA Data Analyst duties: Monitor non-terminal data and edit/create presentations, charts, diagrams, graphics, and technical documentation. Create risk assessment documentation, Create knowledge management documentation Collaborate with internal teams and stakeholders to assist in analyses of data from a variety of IT systems (MES, LIMS, LES, etc).
    $62k-80k yearly est. 60d+ ago
  • Quality Assurance Analyst - Journeyman

    ASM Research, An Accenture Federal Services Company

    Quality assurance engineer job in Indianapolis, IN

    ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $62k-80k yearly est. 60d+ ago
  • Test Analyst

    Vergence 3.3company rating

    Quality assurance engineer job in Indianapolis, IN

    Pay: $39.48/hour In this role you will: Test planning and execution: Develop and execute test plans, scenarios, scripts, and test cases based on business requirements and technical specifications. Perform functional, integration, regression, and performance testing. Defect management: Identify, document, and report defects and issues to development teams. Work with developers to resolve problems and ensure quality standards are met. Data validation: Validate data flow between mainframe systems and other interfaces. Collaboration: Work with Test supervisor, project managers, Product owners, developers, and other stakeholders to ensure timely delivery of quality software. Documentation: Create and maintain detailed test documentation, including test results and progress reports. User support: Provide support to end-users during the User Acceptance Testing (UAT) phase. Job Requirements: Extensive knowledge of SDLC and testing methodologies. Good knowledge and experience with Mainframe testing including testing with technologies like?COBOL,?JCL,?and?DB2,?analyzing batch job results, and collaborating with developers to resolve issues. Good knowledge and experience with API testing tool. Any Salesforce testing experience is an added advantage. Experience working in an Agile environment. Good knowledge of Atlassian's Jira tool. Good knowledge of qTest. Experienced in complete defect cycle and defect management process. Ability to identify and resolve problems or assist in the development of creative solutions, when necessary. Ability to communicate effectively both orally and in writing. Ability to work as part of a team and collaborate with colleagues. Good English, presentable, confident and good people skills. Proactive, organized and collaborative approach. Strong problem-solving skills.
    $39.5 hourly 39d ago
  • Assurance Intern - Winter 2027

    Rsm 4.4company rating

    Quality assurance engineer job in Indianapolis, IN

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. At RSM, interns work with large and small companies in various industries. They develop strong working relationships with clients built on understanding their businesses and challenges. Interns work on multiple team engagements each year, including several pieces of any particular assignment - not just one part. Working in a mutually respectful team environment helps our associates perform at their best and integrate their career with their personal life. Examples of the candidate's responsibilities include: Understanding clients' needs and expectations, their business and industry, accounting and control systems, employees, company values and industry-related GAAP and GAAS issues Developing an understanding of the RSM audit approach and tools Assessing risks and evaluating the client's internal control structure Performing substantive tests and tests of internal controls to identify and resolve accounting or reporting issues Drafting financial statements under prescribed formats Basic Qualifications: 90 credit hours completed Working towards B.A. / B.S. degree or equivalent from accredited university Accounting major Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations A minimum 3.0 GPA is preferred At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry-level candidates who require sponsorship now or in the future. This includes individuals who will one day request or require RSM to file or complete immigration-related forms or prepare letters on their behalf in order for them to obtain or continue their work authorization. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $30 - $35 per hour
    $30-35 hourly Auto-Apply 35d ago
  • Test Job

    Sales Demo-Bennie Doss

    Quality assurance engineer job in Indianapolis, IN

    Job Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $41k-66k yearly est. 4d ago
  • CORP_Generic_US_JPMC 'enable auto approval for testing'

    JPMC

    Quality assurance engineer job in Indianapolis, IN

    Test
    $41k-66k yearly est. Auto-Apply 60d+ ago
  • TEST school-based job (without pre-screen)

    Indiana Public Schools 3.6company rating

    Quality assurance engineer job in New Castle, IN

    test
    $35k-68k yearly est. 60d+ ago
  • Principal Specialist, Quality Assurance

    Cardinal Health 4.4company rating

    Quality assurance engineer job in Indianapolis, IN

    What Quality Assurance contributes to Cardinal Health Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of production/manufacturing activities, training to operational and quality control personnel, and educates business leaders on Quality policies and procedures and ensures that all products and services are properly reviewed for quality and documented. Job Summary Reports to Manager, Quality Assurance. QA Principal Specialist is responsible for ensuring quality standards and procedures are followed and will oversee quality monitoring and assurance to ensure that all products manufactured are of the highest quality possible. Inspection and quality assurance activities to meet specifications and quality standards for variety of in-process and finished products. Authorized to inspect products to ensure the required quality standards are met. Responsibilities Inspecting and sampling of product throughout the manufacturing process. Establish and maintain quality control procedures. Assist in determining types of tests to be performed as well as documentation and reporting requirements. Interact regularly with manufacturing and service functions to establish quality standards for raw material, work in process, and finished products. Champion Quality, GMP compliance and EHS/Radiation Safety practices. Develop and lead GMP/GDP training of all employees. Follows/ mentors GDP/GMP requirements. Actively partner with plant management and personnel in troubleshooting quality deficiencies and implement corrective measures to eliminate quality problems. Assists in the release of the final product in compliance with applicable regulations (FDA, EU, etc.) and marketing authorizations. Responsible for the review and dispositioning of incoming raw materials and components. Assures quality events are complete and accurate and resolved in a timely manner that meets the expectations of applicable quality agreements. Responsible for approval of minor Quality Events. Ability to network across business and functional units to achieve positive outcomes. Able to challenge, appropriately, the design, conduct, and reporting of GMP activities including metrics and annual reporting. In that context, has the knowledge of the production process of the product. Understands technical/release product issues and evaluate their potential impact on product quality and compliance. Provides ideas for continuous improvement of the GMP Quality Management System. Escalates complex issues to management in a timely manner. Prioritizes and ensures work is delivered in an efficient way. Performs other job duties as assigned. Qualifications Bachelor's degree in related field, or equivalent work experience, preferred. Advanced Degree may be preferred 4-8 years' experience in related field, preferred What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives Completes work independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $79,700 - $113,800 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 2/1/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here
    $79.7k-113.8k yearly Auto-Apply 47d ago

Learn more about quality assurance engineer jobs

How much does a quality assurance engineer earn in Muncie, IN?

The average quality assurance engineer in Muncie, IN earns between $55,000 and $91,000 annually. This compares to the national average quality assurance engineer range of $61,000 to $109,000.

Average quality assurance engineer salary in Muncie, IN

$71,000
Job type you want
Full Time
Part Time
Internship
Temporary