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Quality manager jobs in Little Rock, AR

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  • Regional Quality & Benchmarking Specialist, AR Sortable

    Amazon 4.7company rating

    Quality manager job in Little Rock, AR

    Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey! About the Role: As the Regional Quality & Benchmarking Specialist, you will build and implement quality systems for Reliability & Maintenance Engineering (RME). You will guide field teams in creating effective decision-making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year. You will be instrumental in leading Amazon RME towards World Class Maintenance. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety! Key job responsibilities Key job responsibilities include, but are not limited to: - Establish parts cage quality standard work in developing work benches, quality data, vendor defect rates and build a standard work around parts quality management - Establish a forward looking risk-based interface to assist site leaders in prioritizing work based on risk of asset failure - Partner with the central reliability and RAPA teams to develop tools, processes and automation to track the new audit and parts mechanisms to roll out across the board - Establish RME standard work for determining maintenance procedure quality, details, timing, and structure for all sites and maintenance providers - Perform regular maintenance audits in the field and analyzes what is being done relative to standard work best practices for all RME scope - Lead the network in Continuous Improvement initiatives, using AMS Standards - Identify and validate new company-wide Program Management (PM) processes and resources meet the highest safety and effectiveness standards - Contribute as a senior quality engineer on a high performing team which defines and audits the quality of RME maintenance procedures and execution - Help define the 3-5 year RME Quality strategic vision, have a long-term roadmap, establish the right Quality team dynamics, and deliver innovative, scalable testing solutions & programs - Travel domestically up to 80% Basic Qualifications - Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience - 5+ years of experience as a Reliability Program Manager or equivalent - 5+ years of Microsoft Office products and applications experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications - Experience in Lean Management, Six Sigma and other operations engineer tools - Understanding of Lean Manufacturing tools such as: 5S, 5Y, FMEA, PDCA, Value Stream Mapping, DMAIC, Run Charts, Pareto Analysis - Strong communication and presentation/facilitation skills - Strong analytical skills to deep dive into data - Ability to multitask and prioritize many different projects - PMP certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,600/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $107.6k-177.9k yearly 60d+ ago
  • Director, Quality - Life Sciences

    Datavant

    Quality manager job in Little Rock, AR

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Datavant is seeking a strategic and hands-on **Director of Quality** to lead product and supplier quality assurance efforts within our **Life Sciences business unit** , which includes the **Datavant Connect** and **Aetion Evidence Platform** . These platforms deliver regulatory-grade real-world data (RWD) solutions through tokenization, data linkage, and privacy-preserving analytics. As Director of Quality, you will own the implementation and evolution of GxP-aligned quality practices that support regulated data services and software. This includes oversight of software validation, privacy compliance, supplier qualification, and audit readiness. You will also lead a team of quality specialists and partner cross-functionally with Product, Engineering, Security, Privacy, and Customer Assurance to ensure that we meet or exceed regulatory expectations and customer trust standards. This role is essential to operationalizing Datavant's **Quality Management System (QMS)** across internal and external stakeholders and enabling continued growth in regulated RWD and evidence generation environments. **What You Will Do** + Lead the development and continuous improvement of Datavant's QMS across Life Sciences products and supplier relationships, ensuring GxP and privacy compliance. + Manage and mentor a team of quality specialists responsible for core functions such as CAPA, internal audits, validation, and supplier monitoring. + Serve as the primary quality liaison to product development teams (Connect and Aetion), providing guidance on SDLC quality controls, validation strategies (GAMP 5, Part 11), and regulatory risk mitigation. + Oversee supplier qualification and re-evaluation processes, including risk-based assessments, audit coordination, and performance monitoring. + Establish and maintain quality metrics (e.g., CAPA closure, audit readiness scores, supplier performance) and drive continuous improvement initiatives. + Support readiness for and participation in customer audits and external assessments (e.g., pharma clients, CROs, regulatory partners). + Partner with Security and Privacy teams to align product and supplier practices with frameworks like HIPAA, GDPR, and FedRAMP. + Lead or support periodic management reviews of the QMS and contribute to strategic quality planning and resource allocation. + Ensure clear documentation and traceability across all quality activities, systems, and changes in compliance with FDA 21 CFR Part 11 and ICH E6(R3). + Represent Datavant's quality program in external communications, including client onboarding, RFIs, and quality-related escalations. **What You Need to Succeed** + 8+ years of experience in quality, compliance, or regulatory roles within life sciences, digital health, or regulated software organizations. + Strong working knowledge of relevant regulations and frameworks, including **FDA 21 CFR Part 11, GAMP 5, ISO 9001, ICH E6(R3), HIPAA** , and **GDPR** . + Proven leadership in scaling and operationalizing a **QMS in a SaaS, RWD, or GxP context** . + Experience managing and mentoring cross-functional teams. + Demonstrated success overseeing **validation, supplier oversight, internal audits, and CAPA management** . + Deep understanding of **data governance, privacy, and security** best practices. + Experience interacting with external auditors, customer compliance teams, or regulatory agencies. + Strong communication skills-capable of explaining complex quality topics to product, legal, technical, and customer-facing stakeholders. **What Helps You Stand Out** + Prior experience supporting real-world data (RWD) platforms or evidence generation technologies used in regulatory submissions. + Background working in or with tokenization, health data linkage, or privacy-enhancing technologies. + Experience interfacing directly with pharmaceutical, biotech, or CRO quality teams. + Training or certification in Six Sigma, ISO Auditing, or software validation methodologies. + Familiarity with supplier portals, quality dashboards, or eQMS platforms (e.g., Veeva, MasterControl). + Experience contributing to industry working groups on quality, data integrity, or health data compliance. \#LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is: $165,000-$230,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $165k-230k yearly 5d ago
  • Manager, Quality Assurance

    Hilton 4.5company rating

    Quality manager job in Little Rock, AR

    _\*\*\*This position will be Remote, but with a preference for candidates in Colorado, Texas, North Carolina, and Tennessee\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! Are you passionate about partnering with hotel leaders to uphold Brand Standards and elevate the guest experience? As a Manager, Quality Assurance \(QA\) Auditor, you'll help strengthen and grow Hilton's portfolio\. Reporting to the Area Manager, Quality Assurance, you will oversee a territory of 100 hotels, conducting comprehensive audits to ensure cleanliness, safety, and adherence to brand standards\. You'll travel to perform on\-site evaluations, review findings with property leadership, and provide actionable insights\. You'll also prepare detailed reports with supporting images for internal analysis, helping protect the integrity of our Brands and maintain exceptional guest satisfaction\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Perform routine Quality Assurance evaluations\. + Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards\. + Navigate complex situations with a solutions\-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations\. + Address inquiries and communications made internally, both verbally and in written communications\. + Participate in Consistency exercises\. + Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals\. + Participate in activities outside of QA to gain a better knowledge of other departments\. **How you will collaborate with others:** + Work with senior leaders and property teams to foster positive, productive relationships\. + Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and Human Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans\. + Effectively communicate and coordinate independently, demonstrating initiative and motivation while contributing to shared success\. **What projects you will take ownership of:** + Territory Management, Expense Management, Audits completed and annual goals\. + Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\. **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + Five \(5\) years of management experience in Hotel Operations + Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director + Valid Driver's license + Travel 90% of the time **It would be useful if you have:** + BA/BS Bachelor's Degree + Fluency in a foreign language + Food Safety certification + Project management skills + Working knowledge of product replacement cycles, renovations and physical upgrades + Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and internal customers while upholding the integrity of the brand + Current resident in the states of CO, TX, NC, TN **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $110,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Brands_ **Title:** _Manager, Quality Assurance_ **Location:** _null_ **Requisition ID:** _COR015H7_ **EOE/AA/Disabled/Veterans**
    $75k-110k yearly 25d ago
  • Aircraft Quality Supervisor- Little Rock Service Center

    Dassault Falcon Jet Corp 4.8company rating

    Quality manager job in Little Rock, AR

    Job Description PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): The Quality Assurance Supervisor shall have a working knowledge of and be the local authority of all applicable Federal Aviation Regulations and the RSQCM. · Be thoroughly familiar with the Quality Control systems and procedures of the Repair Station /Quality Control Manual and keep assigned personnel aware of the Quality Control systems and procedures relative to their assignments. · Train, qualify and manage internal Instructors. · Implement the requirements of the Repair Station Training Program. · Monitor ongoing compliance with training requirements. · Assists with interpretation of Federal Aviation Regulations into Company Policies / Procedures. · Assists with preparation of department budget for fiscal year operations. · Manage Training Records. · Implements and maintains the Quality Audit Program. · Assists with the administration of the Test, Measurement, and Diagnostic Equipment calibration program. · Supervises the Repair Station recordkeeping requirements. · Maintains time and attendance records. · Performs traditional supervisory duties, i.e. hiring, terminating, evaluating the performance of, approving sick and vacation days for and administering disciplinary actions to subordinate employees. · Ensures that all technical data is current. · Assists with the issue of Inspectors stamps and assists with the administration of the Repair Station rosters. · Conduct training source audits and monitor performance. · Submits recommended individuals for repairman's certificates. · Perform all other duties as assigned by the Quality Assurance Manager. · Assists with the development of strategic plans for the continuous improvement of Quality MINIMUM REQUIRED QUALIFICATIONS: · High school graduate or equivalent. · Possess a Mechanics certificate with Airframe and Powerplant ratings (FAA Requirement). · Minimum of ten (10) years of aircraft experience. · Minimum of five (5) years of experience in quality assurance or quality control. · Minimum of two (2) years leadership experience. · Be knowledgeable and experienced with Federal Airworthiness Regulations (FAR) Part 145 Repair Station, FAR Part 135, FAR Part 91, FAR Part 65, FAR Part 43, FAR Part 25, and FAR Part 21. · The proven ability to train and lead employees. · Must possess well-developed critical thinking, logic and analytical skills. · Must be pro-active and team orientated. · A strong working knowledge of computer applications. · Possess verbal and written communication. · Must be able to walk long distances, climb, and kneel for extended periods of time with or without reasonable accommodation. · Pass vision testing, minimum 20/20 corrected. · Must be able to lift up to 30 pound aircraft record boxes with or without reasonable accommodation. · Team player that exhibits and models Dassault Falcon Jet Corp Values & Attributes.
    $66k-81k yearly est. 27d ago
  • Quality Control Manager

    VW International 4.2company rating

    Quality manager job in Little Rock, AR

    What We Do We empower our defense and law enforcement customers to focus on their primary mission by removing friction points and setting them up for long-term success. VWI provides facilities and infrastructure management; our specific services include housing management, custodial services, facilities management, operations & maintenance, and various professional services. By providing strategic, responsive, and mission-driven solutions, we forge long-term partnerships with our customers, vendors, and team members. We invite you to join our team, providing essential services for those who serve our country. What You'll Do Manage and implement the contractor's Quality Control Plan (QCP). Ensure compliance of both contractor and subcontractor personnel with QC standards. Monitor QC activities across all work centers and provide remedial training when necessary. Maintain inspection and testing documentation and coordinate with the COR for oversight. Ensure deficiencies are identified and corrected before performance becomes unacceptable. What You'll Have At least two years of experience in QC evaluation and reporting for construction or facility management. Ability to oversee inspections, testing, and reporting of facility systems. Must be present on-site during normal duty hours or have a qualified alternate. What We Offer At VWI, our people are our greatest strength. Our respect for the skills and expertise of our employees drives every decision we make. We strive to uphold our values of respect, dignity, teamwork, and transparency in the benefits and compensation we offer to our employees. Medical, dental, and vision insurance, covered by employer-funded Health & Welfare contributions, as per SCA regulations. Paid Time Off and Vacation Days Opportunities for bonuses and compensation increase over and above guaranteed SCA wages. Opportunities for promotion to supervisor and management positions Leadership and development opportunities VWI is an Equal Opportunity Employer
    $51k-74k yearly est. 60d+ ago
  • Manufacturing - Senior QA Specialist

    L'Oreal 4.7company rating

    Quality manager job in North Little Rock, AR

    Job Title: Senior QA Specialist Division: L'Oreal Operations Reports To: Senior Manager - Quality Assurance Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L'Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. What We Are Looking For: * Bachelor's degree in science, engineering, quality safety, or related field is required. * Minimum of 4 years' experience in quality assurance, preferably within pharmaceuticals or consumer products industry. * Strong knowledge of quality management systems, regulatory requirements (ISO 9001, ISO 22716, FDA 21 CFR 210 and 211). ISO 17025 is a plus. * Excellent analytical, problem-solving, and decision-making skills. * Effective communication skills, both written and verbal. * Detail-oriented with a strong focus on accuracy and precision. * Good computer skills with proficiency of Microsoft tools (Excel, Word, PowerPoint, etc) * SAP experience is a plus. What You Will Do: Quality Management: * Develop, implement, and maintain quality assurance processes and procedures for cosmetics manufacturing. * Conduct regular inspections and audits to ensure compliance with regulatory requirements, industry standards, and internal quality standards. * Review batch records of finished products for release to market as the responsible quality unit. Process Monitoring: * Monitor production processes to identify deviations and non-conformities, providing real-time feedback to production teams. * Collaborate with production staff to address quality-related issues promptly and effectively. * Conduct root cause analysis for quality non-conformances, implementing corrective actions to prevent recurrence. * Analyze quality data and trends, identifying areas for improvement and taking corrective/preventive actions as necessary. Regulatory Compliance: * Stay updated on relevant regulations, standards, and industry best practices related to color cosmetics manufacturing. * Ensure all products meet legal and regulatory requirements for quality. * Prepare and maintain documentation for regulatory submissions and audits. * Lead Auditor for internal and 3rd party inspections. Training Management: * Provide training and guidance to employees on quality assurance procedures, best practices, and regulatory requirements. * Collaborate with internal plant teams to ensure seamless integration of quality processes into daily production activities. * Mentor junior quality assurance staff, fostering a culture of continuous learning and improvement. Continuous Improvement: * Lead and participate in continuous improvement projects to enhance product quality, operational efficiency, and cost-effectiveness. * Monitor key performance indicators (KPIs) and implement initiatives to achieve quality. General Job Duties * Manage the onsite equipment calibration program with a 3rd party company. * Lead auditor for corporate, Internal, and 3rd party audits by providing requested documentation. Ensure CAPAs are initiated, and action plans are implemented for closure. * Lead the supplier quality program by conducting necessary virtual or onsite audits and issue final reports for corporate, implementing continuous improvement processes with them as it relates to control test certification, trending data for master plan projects, and communication of nonconformances and coordinating action plans with them. * Manage the quality revalidation process for processing and packaging equipment. * Lead trainer on QA team for quality training on GMP topics as it relates to site's SHEQ (safety, health, environment, quality) program. * Actively update documents to ensure compliance to established quality requirements. * Facilitate the training documentation for new corporate methods and procedures to ensure compliance. * This position could require up to 20% travel for supplier management or corporate trainings. What's In It for You: * Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) * Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) * Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance) * Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) * Employee Resource Groups (Think Tanks and Innovation Squads) * Access to Mental Health & Wellness Programs To learn more about L'Oréal's commitment to sustainability, please click HERE Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other.
    $71k-90k yearly est. 24d ago
  • Quality Assurance Manager, Call Center

    Hiregy

    Quality manager job in Little Rock, AR

    #IND123 JOB ID 22862 - Quality Assurance Manager, Call Center (CCM) is onsite Pay: $80,000 yearly Type: Direct hire Schedule: Job description: Develops, implements, and continuously enhances quality monitoring programs for call center customer interactions, ensuring alignment with bank policies, compliance standards, and industry best practices. Leads, mentors, and supports a team of Risk and Quality Assurance Specialists through coaching, performance reviews, calibration sessions, and career development touchpoints. Analyzes agent performance data, call evaluations, and risk-control metrics to identify trends, skill gaps, and improvement opportunities, delivering actionable insights to call center leadership. Partners with cross-functional stakeholders to refine QA processes, tools, and technologies, and to execute strategic initiatives that elevate service quality and operational effectiveness. Conducts coaching and training for agents and leaders, provides data-driven feedback, coordinates staffing/resource planning, and ensures ongoing compliance with regulatory and internal requirements. Nice to have: Financial services sector Requirements: Bachelor's degree or equivalent experience Must have (2) years of experience with banking software Must have (2) years of recent leadership/supervisory experience Minimum of three (3) years of experience in quality assurance in a call center Must be MS Office proficient including MS Excel High school diploma or equivalent Background check required
    $80k yearly 9d ago
  • Traveling Quality Assurance - Quality Control Manager - MSG - Data Centers

    Turner Construction Company 4.7company rating

    Quality manager job in Little Rock, AR

    Division: Critical Facilities-Data Centers Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Family:ConstructionCompensation:Salaried Exempt * This position is for a full time traveling assignment supporting an Advanced Technology project, which includes our Data Center, Pharmaceutical, Industrial/Manufacturing, and EV/Battery/Renewables market segment groups (MSG). * Position Description: Responsible for planning, coordinating and developing the project-specific Quality Assurance/Quality Control (QA/QC) Plan that incorporates the policies and procedures necessary to deliver the project fully compliant with the contract documents. Manage, supervise, and administer the implementation of the project-specific QA/QC Plan and QA/QC staff. Reports to: Project Manager or Project Executive Essential Duties & Responsibilities*: * Manage the development and implementation of the project-specific QA/QC Plan in coordination with the project team, the owner/architect team and the contract documents. * Assure that sufficient, qualified specialized staff is assigned to provide the required knowledge and experience to execute the plan. * Maintain a collaborative working relationship with owners, architects, consultants, subcontractors and vendors to ensure that the project-specific QA/QC Plan delivers a fully compliant project. * Lead, supervise and develop all Turner QA/QC staff, including providing input on or completing performance appraisals. * Ensure strict adherence to ethics and compliance requirements at all times. * Develop a comprehensive working knowledge and understanding of the contract documents (including Turner's contract, plans, specifications and applicable codes). * Develop engineering procedures, including document control, submissions management, creation and tracking of Requests For Information (RFIs), material samples, documentation and tracking of potential cost changes, documentation and tracking of approved change orders within budgetary requirements. * Implement project-specific QA/QC Plan in coordination with the project safety plan. * Understand the project execution plan and coordinate QA/QC procedures at appropriate stages of the work, in line with the project schedule. * Continually improve strategies and tools to efficiently and effectively document, track and record compliance with the contract documents. * Execute the project-specific QA/QC Plan in a manner that engages all project staff, subcontractors, vendors and consultants. * Execute the project-specific QA/QC Plan in a manner that engage all project staff, subcontractors, vendors and consultants. * Conduct testing and inspections and arrange for third-party testing and inspections. Analyze and report the results. * Expand the development of the plan as the project progresses as appropriate to expand the project by continually improving procedures. * Direct removal and replacement of, and document all non-compliant materials and/or workmanship. Document compliance after corrective work is completed prior to starting any subsequent work. * Research and apply additional QA/QC and Lean procedures to enhance the quality of project delivery. * Oversight of project close-out and quality reports. #LI-SO2 Qualifications: Bachelor's Degree with a minimum of five years' experience or equivalent combination of education, training and/or experience and construction experience that bridges both field and engineering responsibilities. Knowledge of the construction process, means and methods, and materials, their characteristics, installation procedures and tolerances. Strong computer skills and a familiarity with Microsoft Office Suite. Knowledge of Turner's project management software and leadership skills. Very strong verbal and written communication skills are required. Proven leadership qualities and skills with the desire to teach and mentor staff. May require QA/QC certification depending on specific project. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: While performing the duties of this job, the employee regularly works on-site at the construction work site where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise in these work environments is usually moderate to very loud. * May perform other duties as assigned. Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.
    $88k-114k yearly est. 9d ago
  • Quality Assurance Manager, Call Center (CCM)

    Bank OZK 4.8company rating

    Quality manager job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing performance metrics, evaluating agent interactions, and implementing training and feedback initiatives to enhance service quality. Provides data-driven, actionable insights to both leadership and agents, aiming to boost customer satisfaction and ensure compliance with Bank policies. Essential Job Functions + Designs, implements, and refines programs to evaluate and improve the quality of customer interactions. + Partners with peers and stakeholders to continuously evaluate and improve quality assurance processes, tools, and technology - staying up to date on industry trends and identifying areas where innovation is available and necessary. + Oversees and mentors a team of Risk and Quality Assurance Specialists, fostering a culture of continuous improvement and accountability. + Evaluates agent calls, processes performance data, and Operational Risk Control Statements to identify trends, training needs, and areas for improvement, making recommendations for improvement to Customer Care leadership and working with call center managers to implement and execute. + Conducts one-on-one coaching and group training sessions to address skill gaps and reinforce best practices among agents, as needed. + Delivers detailed, data-driven feedback to agents and leaders, focusing on enhancing service quality and ensuring adherence to policies and compliance standards. + Ensures all customer interactions comply with internal policies and regulatory requirements, mitigating potential business risks. + Facilitates routine calibration meetings to align team objectives, address concerns, and share insights on call center performance and quality trends. + Leads monthly touch base meetings with specialists to discuss performance, provide feedback and observations, and explore career interests and development goals. + Provides ongoing support, coaching, and feedback to specialists to improve performance and adherence to policies and procedures through reoccurring side-by-side call evaluation. + Leads monthly touch base meetings with agents and assistant managers to discuss performance, provide feedback and observations, and explore career interests and development goals. + Organizes and plans implementation of strategic initiatives provided by senior call center management. + Conducts resource planning by monitoring KPIs, staffing levels, and coordinating staff scheduling to meet business needs. + Regularly exercises discretion and judgment in the performance of essential job functions. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Comprehensive knowledge of online banking software and call center policies and procedures. + Knowledge of card systems and imaging systems. + Comprehensive knowledge of quality monitoring tools, systems and technologies. + Ability to effectively communicate both verbally and in writing with cross-functional teams and senior leaders, including presenting to groups of various sizes. + Demonstrated ability to deliver clear, constructive feedback and effective coaching to support employee learning and performance. + Exceptional analytical and problem-solving skills with the ability to interpret data and make strategic recommendations. + Ability to work independently without close supervision. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to develop and motivate staff to achieve team goals. + Ability to develop, interpret and provide staff guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy. + Ability to work flexible hours, including evenings and weekends when needed. + Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint and Outlook. Basic Qualifications + Bachelor's degree or commensurate experience; required. + Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or financial services sector, required. + Minimum of two (2) year of supervisory experience required. + Minimum of two (2) years of experience with Microsoft Word and Excel required. + Minimum of two (2) years' experience working with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $91k-115k yearly est. 58d ago
  • Data Quality Lead, Data Governance

    Baylor Scott & White Health 4.5company rating

    Quality manager job in Little Rock, AR

    As a Data Quality Lead, you will be responsible for establishing and enforcing enterprise-wide data quality standards and policies within a federated governance framework. Your role is to enable data stewards across the organization to manage data quality effectively while aligning to enterprise standards. This position requires strong leadership, technical expertise, and the ability to drive adoption through training, communication, and collaboration. **ESSENTIAL FUNCTIONS OF THE ROLE** · Define and enforce enterprise data quality standards and policies across domains. · Develop and implement frameworks for data quality monitoring, issue management, and stewardship accountability. · Partner with data stewards and domain leaders to align local practices with enterprise standards. · Enable transparency in data incident reporting and resolution, integrating governance and quality tools. · Design and deliver training programs and communication strategies to promote adoption of metadata and data quality standards. · Monitor and report on program effectiveness through dashboards and KPIs for executive and domain leadership. · Mentor junior team members and foster a culture of continuous improvement. **KEY SUCCESS FACTORS** **Technical & Governance Excellence** · Proficiency in data governance and data quality tools (Ataccama ONE preferred; experience with Alation, Informatica, Talend, Collibra, or Atlan). · Strong understanding of metadata management, business glossary, data classification, and stewardship principles. · Ability to champion enterprise standards while supporting federated governance practices. **Leadership & Influence** · Exceptional stakeholder engagement and communication skills to influence business and technical teams. · Ability to champion enterprise standards while balancing domain-specific needs in a federated governance model. **Strategic & Analytical Thinking** · Ability to translate business needs into actionable data quality rules and metrics. · Advanced SQL and data profiling skills. · Comfortable working in agile environments with evolving priorities. · Passion for empowering stewards and promoting trust in data. **Preferred Experience** · 5 Years of work experience in data governance, data quality, or related roles. · Data Governance and Quality Certifications: CDMP (Data Management Professional), DAMA, or equivalent. · Experience in developing, implementing, and enforcing data quality policies, standards, and controls across multiple domains. · Proven ability to establish oversight mechanisms for monitoring compliance and effectiveness of data quality programs. · Proven experience implementing federated governance frameworks. · Experience designing dashboards and KPIs for data quality monitoring. · Advanced SQL and data profiling skills. · Familiarity with data lineage and impact analysis tools. **SALARY** The pay range for this position is $40.35/hour (entry-level qualifications) $60.52/hour (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $40.4-60.5 hourly 36d ago
  • QA Manager

    Public Consulting Group 4.3company rating

    Quality manager job in Little Rock, AR

    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit ***************************** . PCG Health team helps our clients meet the complex financial, regulatory, and operational challenges of today's changing health care landscape, so they can provide the best care, most effectively, to those they serve. Our in-depth programmatic knowledge and regulatory expertise help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Services: + Third Party Administrator Services + Enhance Health and Public Safety Services + Claims Processing Services and Solutions + Consulting and Advisory Services + Cost Allocation Plans and Time Studies + Cost Settlement and Supplemental Payment Strategies + Healthcare Access and Markets A Test Leader oversees the testing process, developing test strategies and plans, guiding a team of testers, and collaborating with development teams to ensure software and product quality. Key responsibilities include designing tests, documenting and tracking defects, providing leadership and guidance to the team, and communicating testing progress to stakeholders to ensure high-quality product delivery. Key Responsibilities Test Planning & Strategy: Develop comprehensive test strategies and plans, defining the scope, objectives, and required techniques for the testing process. Team Leadership: Lead, mentor, and support the testing team, setting goals, providing guidance, and managing their performance. Test Execution & Analysis: Design and oversee the execution of test cases, both manual and automated, to identify software defects and analyze test results to identify issues. Defect Management: Document, track, and report defects using bug tracking systems, and work with developers to ensure issues are resolved effectively. Collaboration: Work closely with cross-functional teams, including developers, project managers, and business analysts, to ensure quality throughout the development lifecycle. Reporting: Prepare and deliver regular status reports to project management and other stakeholders, detailing testing progress and key quality metrics. Process Improvement: Continuously evaluate and improve testing processes and methodologies to enhance efficiency and effectiveness. **Duties and Responsibilities** + Provides leadership, management, and direction to the Quality Assurance Analyst team. + Leads and manages department providing oversight on operations, schedules and deliverables. + Regularly assesses staffing needs, identify areas of team or individual development and implement a plan to address personal or technical growth. + Interacts with project managers and development teams to develop a strong understanding of the project and testing objectives. + Designs and creates test conditions and scripts to address business and technical use cases. + Conducts internal reviews on a periodic basis to verify that staff are adhering to the policies and procedures and internal controls that are in place + Analyzes, develops, and executes test data validation strategies to validate reports and data + Manages spec reviews and requirements' definitions in order to detect measurable requirements for testing (completeness and accuracy) **Required Skills** + Proficiency designing, developing and executing functional testing deliverables + Excellent interpersonal skills with the ability to establish relationships with co-workers and all levels of management + Strong analytical and problem solving skills + Excellent planning and organizational skills to balance and prioritize work + Working knowledge of performance testing for web applications + Experienced in understanding products and processes and break them down into testing components **Qualifications** + Bachelor's degree in Computer Science or relevant technical discipline; Masters preferred + 7+ years relevant QA experience, 1 - 2 years supervisory/management experience **Working Conditions** + Office Setting **The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.** **PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship** . \#LI \#LI-LR1 \#LI-remote **Compensation:** Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. **As required by applicable law, PCG provides the following reasonable range of compensation for this role: $85,900-$95,900. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.** PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. **EEO Statement** Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
    $85.9k-95.9k yearly 60d+ ago
  • Manager, Assurance

    Forvis, LLP

    Quality manager job in Little Rock, AR

    Description & Requirements The Assurance team delivers independent, objective services that bring transparency and confidence to financial reporting. With deep industry knowledge and a proactive, communicative approach, we help clients navigate complex reporting requirements. What You Will Do: * Manage the planning and execution of audit engagements, ensuring effective coordination of fieldwork, timely completion of procedures, and adherence to professional standards and client expectations * Demonstrate a strong understanding of Generally Accepted Accounting Principles (GAAP) to ensure accurate financial reporting, compliance with regulatory standards, and the identification of discrepancies or risks * Conduct in-depth research on complex accounting and audit matters, apply insights to client engagements, and communicate findings clearly through well-structured written reports * Review audit workpapers to ensure accuracy, completeness, and compliance with professional standards and firm policies * Engage proactively with senior client stakeholders to identify audit risks, offer insights, and implement practical solutions * Drive client service excellence by setting high standards for responsiveness and quality, fostering long-term relationships as a trusted advisor and strategic partner in client success * Support client growth and retention through strategic planning and business development * Mentor and manage assurance professionals, providing coaching, performance feedback, and career development support to build a high-performing, collaborative team. * Manage resources, budgets, and project workflows to resolve scheduling conflicts and ensure the timely, cost-effective delivery of client engagements * Maintain technical expertise through ongoing Continuing Professional Education (CPE), ensuring compliance and staying ahead of industry trends and regulatory changes * Represent the firm at industry events and networking forums, enhancing brand visibility and cultivating new business opportunities Minimum Qualifications: * Bachelor's Degree in Accounting or related field * 5+ years of relevant audit experience * Current and valid CPA (Certified Public Accountant) license * Proficiency in Microsoft Office Suite * Flexibility to travel for client engagements and internal meetings. Travel may include overnight stays. Preferred Qualifications: * Master's Degree in related field * Experience with Caseware software for financial reporting and audit documentation #LI-LRA, #LI-ROG #LI-HF1
    $47k-75k yearly est. 60d+ ago
  • Bilingual Customer Quality Specialist

    ASM Research, An Accenture Federal Services Company

    Quality manager job in Little Rock, AR

    The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages. **Key Responsibilities:** The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them for compliance with standardized process requirements. Requirements may include soft skills in phone calls, clear communication in emails, and an adherence to directive in case work. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program. **Required minimum qualifications:** + Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree. + Experience following defined processes. + Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years. + Must have fluent written and verbal English and must be fluent verbal Spanish. + Candidates that do not meet the required qualifications will not be considered **Preferred qualifications:** + Experience with CMS's 1095-A + Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint + Strong verbal and written communication skills + Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others. + Previous Federal Government experience. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 17.75 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $48k-76k yearly est. 60d+ ago
  • Coding Data Quality Auditor

    CVS Health 4.6company rating

    Quality manager job in Little Rock, AR

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** Responsible for performing audit and abstraction of medical records (provider and/or vendor) to identify and submit ICD codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) for the purpose of risk adjustment processes are appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures. + Proven ability to support coding judgment and decisions using industry standard evidence and tools. + Proficient in abstraction and assignment of accurate medical codes for diagnoses as documented by physicians and other qualified healthcare providers in the office and/or facility setting. + Sound knowledge of coding guidelines and regulations to meet compliance requirements, such as establishing medical necessity. + Identify clinically active vs. historical conditions. + Diagnosis codes must be appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures. + Utilize medical records to ensure support is documented for etiology and manifestations of disease processes. + Adhere to stringent timelines consistent with project deadlines and directives. + Conducts self- process audits to ensure compliance with internal policies and procedures as well as regulatory guidance from CMS, OIG or other Regulatory body. **Required Qualifications** + Minimum of 1 year recent and related experience in medical record documentation review, diagnosis coding, and/or auditing. + CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist-Physician) required. + CRC (Certified Risk Adjustment Coder) + Computer proficiency including experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook, industry standard coding applications). + Experience with International Classification of Disease (ICD) codes required. + Experience with Medicare and/or Commercial and/or Medicaid Risk Adjustment process and Hierarchical Condition Categories (HCC) preferred. **Education** + AA/AS or equivalent experience + Completion of AAPC/AHIMA training program for core credential (CPC, CCS-P) with associated work history/on the job experience equal to approximately 3 years for CPC. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 12/30/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
    $18.5-42.4 hourly 32d ago
  • Supplier Quality Engineer II

    Sig Sauer Inc. 4.5company rating

    Quality manager job in Jacksonville, AR

    SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work. For more information about the company and product line visit: **************** Position Summary: The Supplier Quality Engineer II will ensure the overall quality of supplied manufactured products. They will investigate and disposition nonconforming product and work to prevent its reoccurrence at the source by way of SCAR's, implementing control plans, and utilizing R&R and biased gaging methods. They will also support production needs in a timely manner by organizing required scrap, sorts, and rework for supplied nonconforming material as necessary. Working in a team environment, the Supplier Quality Engineer II will collaborate with cross functional teams including Design Engineers, Manufacturing, internal Quality, Project Management, Production Planning, Incoming Inspection, Purchasing as well as outside manufacturing and OSP suppliers. FLSA: Exempt Job Duties and Responsibilities: * Review and disposition non-compliant material of increased complexity utilizing provided and self-verified inspection data, and use quality methods such as statistics, or pareto to assess causes and priorities. Accurately & independently assess issue culpability. * Accurately determine correct gaging methods to aid incoming inspection and when verifying inspection data. Collect data for Gage R&R and bias. Design and source custom gages for specific applications. * Experienced in MRP, PPAP, and Microsoft programs including Access. Extensive knowledge of the supplier quality management systems and Vendor Evaluation systems. * Highly proficient in print reading and able to interpret dimensional tolerances and apply them to components of enhanced complexity. Identify external specification referenced in technical documentation and apply to the inspection process. * Understanding and working fluency of GD&T symbology assigned per ASME Y14.5. Review design drawings for completeness and correctness. * Independently generate documentation required to maintain and support ISO compliance. Serve as a contributing member of ISO audit teams. Enhanced understanding of the ISO process. * Proficient in ATF Compliance and recognizing when input from the compliance team is needed to resolve/clarify compliance related issues. * Independently identify areas of need for SCARs to generate and drive to completion SCARs, and execute to meet business needs. * Engage in continuous improvement projects and tasks. * Participate in 5s workplace organizational activities and maintain work area in accordance with 5s standard. * Must follow all required safety and ISO procedures. * Miscellaneous duties as assigned. Education/Experience & Skills: * Bachelor's degree in Engineering sciences, and 3-6 years of experience in a Manufacturing or Quality Engineering role. * High level of mechanical technical expertise required. Must be proficient with inspection equipment such as calipers micrometers, dial indicators, microhites, and hardness tester. * Proficient with Microsoft Outlook, Word, Excel, and PowerPoint applications. Must have experience with CAD software. * Possess experience in evaluating and troubleshooting all steps from receiving inspection of raw material to final inspection of completed parts of the manufacturing processes at suppliers, and assist in implementing permanent corrective actions to the supplier's manufacturing process. * Must be able to clearly, concisely, and accurately convey ideas and information to suppliers and internal customers, both verbally and in written form. Must know their audience to be able to communicate effectively. * Ability to work independently as well as part of a team. * Completes tasks as assigned in a timely manner. Requires little supervision to identify additional tasking. Able to organize and prioritize tasks with minimal assistance. * Able to make decisions with minimal guidance on corrective actions for supplier quality problems that arise. Communicate effectively to leadership verbally and in written format regarding problems and corrective action. Analysis of supplier quality failures, particularly related to prevention of receipt & advancement of non-compliant material. Working Conditions: * Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks. * The duties of this job normally require exposure to a typical manufacturing area where frequent standing, sitting, stooping/squatting, walking and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts, containers, and materials up to 40 pounds. * Must be able to reach with hands and arms, bend and kneel frequently at a minimum 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions. * Must demonstrate proficient fine motor skills, be able to grip, reach, pull, turn, and use tools to torque fixtures in various machinery. * Specific vision abilities required may include close vision, distance vision, peripheral and depth perception and ability to focus. * Must wear required Personal Protective Equipment (PPE) where required. * Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
    $60k-74k yearly est. 24d ago
  • Manufacturing Sr Quality Process Expert

    L'Oreal 4.7company rating

    Quality manager job in North Little Rock, AR

    Job Title: Sr Quality Process Expert Division: L'Oreal Operations Reports To: Manager, Process Expert Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L'Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. What You Will Do: The Process Engineer works in the Quality Assurance department. The primary responsibility is to provide processing expertise to the UP's in developing the manufacturing procedures by which the formulation are produced. Processes are established through working closely with Research and Innovation (R&I) and Corporate Quality (Pilot) to understand composition, specifications, risks and mitigating those risks. The PE will process validate to ensure ability of the plant to produce within the specification provided using the process established. The PE will also use problem solving tools to support production unit in investigating non-conforming results and process optimization. What We Are Looking For: Required Qualifications: * Bachelor of Science degree in Engineering * Proven track record of strong leadership and communication skills * Strong Microsoft Office skills * Lean Six Sigma or other equivalent problem-solving methodology experience * Experience leading cross functional projects and teams * 5+ years of experience in a manufacturing environment working with processing equipment and writing manufacturing procedures General Job Duties * Work with external teams (US and France) to develop process specifications (SP) * Complete formula set in plant manufacturing system * Write manufacturing procedures based on the SP * Collaborate with safety, operations, and quality to complete risk assessment to review and mitigate risks associated with new formula production * Write and execute process validations and publish results with internal and external teams * Good knowledge of GMP/ISO requirements * Assist the operations in purchase and validation for new processing equipment * Ensure FDA compliance of process engineer related activities (validation of storage, validation of equipment, etc.) * Support quality and performance initiatives to improve metrics for the processing area * Share processing information with external groups for the development of SP's * Support investigation of non-conforming batches * Track new products to ensure Product Availability Date * Actively engaged in safety, quality, and performance initiatives in the plant * Other related duties as required Working Conditions: * Work flexible hours/shifts, as needed * Employees are required to wear appropriate personal protective equipment, including safety glasses, hairnets, gloves, and steel-toed shoes Competencies Required: * Innovator * Share best practices throughout local area and L'Oreal Global * Thrive within a changing organization and fast-paced work environment * Strategist * Manage multiple priorities in a fast-paced, dynamic environment * Create and provide an environment in which employees can work safely and thrive * Integrator * Self-motivated and work independently and as a team member * Influence team and work well in a cross-functional team * Entrepreneur * Manage the plant's assets to maximize our stockholders return * People Developer * Selflessly develop others * Build positive work relationships with all levels of the company * Implement and utilize the L'Oreal USA Behavior Charter and Simplicity Competencies Professional * Demonstrate strong analytical and organizational skills * Demonstrate professional judgment and sound decision-making skills * Maintain a safe work environment and follow all safety procedures * Ability to communicate scientific information in a clear and concise manner * Demonstrate 100% responsibility regarding actions and reactions * Act as a responsible citizen in our company and community * Must be able to interact effectively - both internally and externally * Communicate effectively through listening for understanding, orally and in writing * Ability to manage in complex situation often needing to deliver innovative results * Demonstrated success in persuasion, influence, and negotiation skills * Demonstrate agility to thrive in a changing organization * Results oriented * Must be willing to travel overnight. What's In It For You: * Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) * Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) * Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance) * Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) * Employee Resource Groups (Think Tanks and Innovation Squads) * Access to Mental Health & Wellness Programs To learn more about L'Oréal's commitment to sustainability, please click HERE Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other.
    $71k-93k yearly est. 23d ago
  • Senior Quality Specialist

    CVS Health 4.6company rating

    Quality manager job in Little Rock, AR

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** + Acts as an advocate and subject matter expert guiding the business by serving as a quality champion through measuring and monitoring the quality and effectiveness of work processes in claim processing and customer service that impact customer satisfaction, medical cost management, and operational efficiency. + Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers. + Performs regular quality audits for service operations for multiple products and platforms to drive full and consistent compliance to all required standards. Additional Responsibilities to include but not limited to the following: + Executes both routine and non-routine business support tasks for the Sr Quality Specialist area under limited supervision, referring deviations from standard practices to managers. + Follows area protocols, standards, and policies to provide effective and timely support. + Acts as a subject matter expert on Quality Specialist workflows, policies, systems requirements, and enhancements as well as daily operations and programs to consistently drive optimal results. + Conducts standard quality reviews and audits to proactively measure and monitor team compliance with published policies, and procedures, to effectively meet customer and regulatory guidelines. + Owns responsibility for supporting targeted quality audit projects, reporting overall results, and making recommendations regarding training needs, quality controls, and procedures to senior management. + Takes direction to execute techniques, processes, and responsibilities. **Required Qualifications** + 2+ years of health insurance work experience and/or Healthcare Insurance Quality Review + 2+ years of experience working with diagnosis codes and medical terminology. + Moderate to advanced knowledge of Excel (V-lookups, pivot tables, and/or formulas) **Preferred Qualifications** + Working knowledge of problem solving and decision making skills + College degree preferred + Claims experience + DG system experience **Education** + High School Diploma or equivalent GED **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 12/23/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
    $18.5-42.4 hourly 22d ago
  • Supplier Quality Engineer II

    Sigsauer 4.5company rating

    Quality manager job in Jacksonville, AR

    Job Description Supplier Quality Engineer II SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: **************** Position Summary: The Supplier Quality Engineer II will ensure the overall quality of supplied manufactured products. They will investigate and disposition nonconforming product and work to prevent its reoccurrence at the source by way of SCAR's, implementing control plans, and utilizing R&R and biased gaging methods. They will also support production needs in a timely manner by organizing required scrap, sorts, and rework for supplied nonconforming material as necessary. Working in a team environment, the Supplier Quality Engineer II will collaborate with cross functional teams including Design Engineers, Manufacturing, internal Quality, Project Management, Production Planning, Incoming Inspection, Purchasing as well as outside manufacturing and OSP suppliers. FLSA: Exempt Job Duties and Responsibilities: Review and disposition non-compliant material of increased complexity utilizing provided and self-verified inspection data, and use quality methods such as statistics, or pareto to assess causes and priorities. Accurately & independently assess issue culpability. Accurately determine correct gaging methods to aid incoming inspection and when verifying inspection data. Collect data for Gage R&R and bias. Design and source custom gages for specific applications. Experienced in MRP, PPAP, and Microsoft programs including Access. Extensive knowledge of the supplier quality management systems and Vendor Evaluation systems. Highly proficient in print reading and able to interpret dimensional tolerances and apply them to components of enhanced complexity. Identify external specification referenced in technical documentation and apply to the inspection process. Understanding and working fluency of GD&T symbology assigned per ASME Y14.5. Review design drawings for completeness and correctness. Independently generate documentation required to maintain and support ISO compliance. Serve as a contributing member of ISO audit teams. Enhanced understanding of the ISO process. Proficient in ATF Compliance and recognizing when input from the compliance team is needed to resolve/clarify compliance related issues. Independently identify areas of need for SCARs to generate and drive to completion SCARs, and execute to meet business needs. Engage in continuous improvement projects and tasks. Participate in 5s workplace organizational activities and maintain work area in accordance with 5s standard. Must follow all required safety and ISO procedures. Miscellaneous duties as assigned. Education/Experience & Skills: Bachelor's degree in Engineering sciences, and 3-6 years of experience in a Manufacturing or Quality Engineering role. High level of mechanical technical expertise required. Must be proficient with inspection equipment such as calipers micrometers, dial indicators, microhites, and hardness tester. Proficient with Microsoft Outlook, Word, Excel, and PowerPoint applications. Must have experience with CAD software. Possess experience in evaluating and troubleshooting all steps from receiving inspection of raw material to final inspection of completed parts of the manufacturing processes at suppliers, and assist in implementing permanent corrective actions to the supplier's manufacturing process. Must be able to clearly, concisely, and accurately convey ideas and information to suppliers and internal customers, both verbally and in written form. Must know their audience to be able to communicate effectively. Ability to work independently as well as part of a team. Completes tasks as assigned in a timely manner. Requires little supervision to identify additional tasking. Able to organize and prioritize tasks with minimal assistance. Able to make decisions with minimal guidance on corrective actions for supplier quality problems that arise. Communicate effectively to leadership verbally and in written format regarding problems and corrective action. Analysis of supplier quality failures, particularly related to prevention of receipt & advancement of non-compliant material. Working Conditions: Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks. The duties of this job normally require exposure to a typical manufacturing area where frequent standing, sitting, stooping/squatting, walking and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts, containers, and materials up to 40 pounds. Must be able to reach with hands and arms, bend and kneel frequently at a minimum 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions. Must demonstrate proficient fine motor skills, be able to grip, reach, pull, turn, and use tools to torque fixtures in various machinery. Specific vision abilities required may include close vision, distance vision, peripheral and depth perception and ability to focus. Must wear required Personal Protective Equipment (PPE) where required. Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
    $60k-74k yearly est. 24d ago
  • Senior Quality Specialist

    CVS Health 4.6company rating

    Quality manager job in Benton, AR

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryActs as an advocate and subject matter expert guiding the business by serving as a quality champion through measuring and monitoring the quality and effectiveness of work processes in claim processing and customer service that impact customer satisfaction, medical cost management, and operational efficiency. Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers. Performs regular quality audits for service operations for multiple products and platforms to drive full and consistent compliance to all required standards. Additional Responsibilities to include but not limited to the following:Executes both routine and non-routine business support tasks for the Sr Quality Specialist area under limited supervision, referring deviations from standard practices to managers. Follows area protocols, standards, and policies to provide effective and timely support. Acts as a subject matter expert on Quality Specialist workflows, policies, systems requirements, and enhancements as well as daily operations and programs to consistently drive optimal results. Conducts standard quality reviews and audits to proactively measure and monitor team compliance with published policies, and procedures, to effectively meet customer and regulatory guidelines. Owns responsibility for supporting targeted quality audit projects, reporting overall results, and making recommendations regarding training needs, quality controls, and procedures to senior management. Takes direction to execute techniques, processes, and responsibilities. Required Qualifications2+ years of health insurance work experience and/or Healthcare Insurance Quality Review2+ years of experience working with diagnosis codes and medical terminology. Moderate to advanced knowledge of Excel (V-lookups, pivot tables, and/or formulas) Preferred QualificationsWorking knowledge of problem solving and decision making skills College degree preferred Claims experience DG system experience EducationHigh School Diploma or equivalent GEDAnticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$18. 50 - $42. 35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 12/23/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $18 hourly 11d ago
  • Coding Data Quality Auditor

    CVS Health 4.6company rating

    Quality manager job in Benton, AR

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryResponsible for performing audit and abstraction of medical records (provider and/or vendor) to identify and submit ICD codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) for the purpose of risk adjustment processes are appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures. Proven ability to support coding judgment and decisions using industry standard evidence and tools. Proficient in abstraction and assignment of accurate medical codes for diagnoses as documented by physicians and other qualified healthcare providers in the office and/or facility setting. Sound knowledge of coding guidelines and regulations to meet compliance requirements, such as establishing medical necessity. Identify clinically active vs. historical conditions. Diagnosis codes must be appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures. Utilize medical records to ensure support is documented for etiology and manifestations of disease processes. Adhere to stringent timelines consistent with project deadlines and directives. Conducts self- process audits to ensure compliance with internal policies and procedures as well as regulatory guidance from CMS, OIG or other Regulatory body. Required QualificationsMinimum of 1 year recent and related experience in medical record documentation review, diagnosis coding, and/or auditing. CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist-Physician) required. CRC (Certified Risk Adjustment Coder) Computer proficiency including experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook, industry standard coding applications). Experience with International Classification of Disease (ICD) codes required. Experience with Medicare and/or Commercial and/or Medicaid Risk Adjustment process and Hierarchical Condition Categories (HCC) preferred. EducationAA/AS or equivalent experience Completion of AAPC/AHIMA training program for core credential (CPC, CCS-P) with associated work history/on the job experience equal to approximately 3 years for CPC. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$18. 50 - $42. 35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 12/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
    $18 hourly 2d ago

Learn more about quality manager jobs

How much does a quality manager earn in Little Rock, AR?

The average quality manager in Little Rock, AR earns between $40,000 and $104,000 annually. This compares to the national average quality manager range of $64,000 to $128,000.

Average quality manager salary in Little Rock, AR

$65,000
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