Quality manager jobs in Palm Beach Gardens, FL - 96 jobs

Job Description In this senior leadership role, you will partner with all departments to drive DOT compliance, fleet and transportation safety, process safety, food safety program development and management, quality oversight, and EHS excellence. The ideal candidate brings proven experience managing large-scale teams, a results-oriented mindset, and a passion for building a zero-incident, quality-driven culture. Key Responsibilities Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions Minimum Qualifications Bachelor's degree in safety engineering, environmental health & safety, industrial engineering, management, business administration, or related field Minimum of 3 years' leadership experience Demonstrated responsibility for safety and quality oversight of large, diverse teams (for example technicians, drivers, and back-office staff) Proven track record deploying data-driven safety and quality programs, reducing incident rates, and continuous improvement Strong analytical, communication, and interpersonal skills with the ability to influence at all levels Preferred Qualifications Master's degree in safety management, industrial hygiene, environmental science, management, business administration, or related discipline Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or Certified Director of Safety (CDS) certification Deep expertise in DOT regulations (49 CFR), PSM (OSHA 29 CFR 1910.119), OSHA general industry standards, and quality management principles Previous experience as a Director, Safety & Quality or in a comparable senior safety and quality leadership role NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Insight Global is seeking an experienced Quality Control Manager to oversee quality assurance for a major renovation and new construction projects in Florida. This role is ideal for professionals with a strong background in construction quality control, particularly in water and wastewater treatment facilities. Responsibilities include conducting inspections, audits, and maintaining detailed documentation aligned with client standards. The role involves close collaboration with project teams to resolve quality issues and support continuous improvement. Adherence to safety and environmental protocols is essential. Salary expectation is between $100-125k depending on experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements · 5-10 years of experience in construction quality control, preferably in water/wastewater infrastructure projects. · Strong understanding of construction standards and the Three Phase Quality Control Process (federal). · Ability to work onsite and manage multiple priorities effectively, travel will be required Bachelor's Degree in Civil Engineering, Construction Management, or related field · Experience with Water/Wastewater project management for new build, expansion, and rehab · Holds an active CHST (Construction Health and Safety Technician) certification CQM (Certified Quality Manager) Certification

Company: The Boeing Company Boeing Commercial Airplanes (BCA) is seeking a First-Line Supplier Quality Manager (Level K) to join their Supplier Quality Team in Stuart, FL. This position will manage Supplier Quality Reps (SQR) working with Daher, a major structures supplier based in Stuart, FL. This position will also manage Boeing contract inspectors that conduct product verifications on behalf of Boeing at the supplier. We are looking for someone with aerospace structures experience to join our newly formed structure focused team. This team is focused on driving improved performance across 7 of our major structure's suppliers. The preferred candidate will be able to develop and present information to suppliers, employees and executives. This role will eventually provide periodic support to teams at Spirit Wichita and Tulsa sites as needed. Position Responsibilities: Manages employees performing supplier quality activities to ensure that suppliers' production and quality systems, special processes, products and services meet purchase contract requirements and applicable regulatory agency and government regulations Manages contract employees conducting product verifications on structures assemblies Develops and executes business plans, policies and procedures and develops organizational and technical strategies to improve supplier performance Provides education and coaching on the Quality System Acquires and manages resources and leads process improvements Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports Manages, develops and motivates employees This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Stuart, FL. Basic Qualifications (Required Skills/Experience): 5+ years' experience in the aerospace industry 5+ years' experience in Quality Management Systems (QMS) 5+ years' experience leading teams in a formal and/or informal leadership role 5+ years' experience with Project Management Preferred Qualifications (Desired Skills/Experience): Bachelor's Degree or higher 3+ years' experience in airplane level systems integration 3+ years' experience in a production or quality environment 1+ years' experience in developing, leading, and implementing Quality Management Systems 1+ years' experience conducting/leading QMS Audits 1+ years' experience executing quality requirements on Commercial or Major DOD programs Proficient in utilizing all Microsoft Office Suite applications Willing to travel domestically and internationally as needed Relocation: This position offers relocation based on candidate eligibility. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $121,550 - $164,450 Language Requirements: Not Applicable Education: Not Applicable Relocation: This position offers relocation based on candidate eligibility. Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E - Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Job Description IT QA Manager We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Job Description Review, administer, and maintain quality control for a growing organization. Enhance the user experience, ensure timely and accurate reporting, identify trends, and collaborate with a cross-functional team. Hello Quality Assurance Manager! Join us. The Quality Assurance Manager is responsible for the implementation of policies and procedures to ensure adherence to quality standards. He/She monitors and audits process and product testing against established standards while conducting a continuous analysis of quality defects and deviations. The QA Manager identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. He/She optimizes processes to comply with requirements. Job Responsibilities: Test planning and design: Creating test cases and strategies based on requirements and specifications, including functional, regression, performance, and usability testing Test execution: Performing manual or automated tests to identify bugs and defects in the software Defect logging and tracking: Documenting identified issues in a bug tracking system, providing detailed descriptions and steps to reproduce the problem Test reporting: Communicating test results to development teams, highlighting critical issues and providing insights into software quality Collaboration with development teams: Working closely with developers to understand requirements, troubleshooting issues, and ensuring timely bug fixes Quality assurance standards: Maintaining and enforcing quality standards and best practices throughout the development process Team leadership: Guiding, coaching, and developing a small team Job Requirements Bachelor's or Master's degree in Technology, Engineering, Communications or related field preferred 5+ years of experience in Software Quality Assurance is required; 2 years of supervisory experience is ideal Must have the ability to identify potential issues and understand complex systems Must be able to meticulously review software functionality to catch even minor errors Must possess strong problem-solving skills with the ability to identify root causes of defects and propose solutions Must have knowledge of testing methodologies including various testing techniques like automation, black-box, white-box, regression, performance, and usability testing Must have software development lifecycle (SDLC) understanding Must have basic programming skills including the ability to write automated test scripts Must be able to effectively communicate test results and issues to developers and stakeholders Must have strong Project Management skills with the ability to handle multiple projects under tight deadlines; must be proactive with a high level of organization Must be able to leverage effective communication to convey information clearly and engagingly to the target audience Compensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above. *************************************** Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Powered by JazzHR GssLjUanNq

Travel: Up to 25% Number of Openings: 1 Achieve more in your career with the nation's leading specialty concrete contractor. At Baker Construction, you'll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you'll be integral to building the future of our country and our company. You'll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you'll have everything you need to define your career on your terms. Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker. Summary The Quality Control Manager directs all site quality control activities and manages the inspection staff. Typically certified as Inspector Level II or III in various disciplines. Roles and Responsibilities The Quality Control Manager will possess competency in the following areas in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. * Manages all Aspects of Quality Control * Oversees Staff * Ensures a Safe Work Environment * Participates in Training/Certifications Requirements * Bachelor's Degree in an engineering, scientific, or construction-related discipline from an accredited college or university and 8 years related experience and/or training; or 10 years equivalent combination of education and experience. * Knowledge of construction practices (i.e., formwork, rebar, concrete placing, etc.). * Quality assurance-related experience preferably in the nuclear power industry (DOE/DOD facilities). * Quality inspector experience. * Demonstrated skill and knowledge with applicable quality codes and standards preferably NRC regulations. At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness. Baker is an EOE Disability/Veterans Employer. Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing ************************ or calling ************** and asking for HR. Nearest Major Market: Fort Lauderdale Nearest Secondary Market: Miami

Forgen is dedicated to building a better future - for generations. Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Five plus years of quality control experience required. Strong background in construction engineering, quality processes, measurement tools, and applied mathematics/statistics. Highly organized with strong analytical, decision-making, and problem-solving abilities. Communication & Leadership: Excellent oral/written communication, leadership skills, and ability to work across all management levels. Proficient in Microsoft Office; experienced in data collection, analysis, and applying the scientific method. Versatile, proactive, and responsive with a commitment to high standards and customer satisfaction. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This role requires lifting up to 50 pounds, extended standing or walking on project sites, climbing in and out of equipment, and working in confined spaces or at heights. Work conditions and demands may vary, with possible exposure to heavy machinery, chemicals, dust, fumes, noise, and extreme weather. Proper PPE, including protective eyewear, gloves, a hard hat, and steel-toed boots, is required. Effective communication, tool use, and adherence to safety protocols are essential. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy

At Petfolk, we're reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Quality Assurance & Customer Feedback Manager Employment Type: Full-time Location: Boca Raton, FL (Preferred) or New York City, NY Department: Virtual Care Center Reports to: Director of Virtual Operations, Virtual Care Center FLSA Status: Exempt Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish "State of Quality" reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present "State of Quality" reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Petfolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express's Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes. How will you make an impact in this role? The Manager GFCSU Quality Control Review position will report to the Director of Financial Intelligence Unit - Governance and Capacity Planning. Leading a team of Quality Control analysts, the successful candidate will be responsible for ensuring that an effective Compliance control program exists across GFCSU processes. This role will interface regularly with GFCSU and GFCC leadership and other Compliance colleagues. * Lead, coach, and develop a team of Quality Control Analysts. Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening) AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening). * Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements. Provide clear feedback to the appropriate teams based on findings. * Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program. * Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards. * Identify trends procedural adherence and report back to GFCSU and USIU leadership. * Monitor and maintain portfolio of quality control analytics to assess and communicate results. * Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner. * Manage initiatives to expand and enhance quality control review processes and technology. * Undertake the identification of error trends and collaborate with impacted teams for remediation and track them to closure. Minimum Qualifications: * Demonstrated people/process leadership skills with ability to foster and coach colleagues. Proven ability to lead team members in a way that encourages, develops, and delivers results. * 3+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement. * Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations * Aptitude for working with data, interpreting results and analytic best practices. * Ability to communicate analysis, issues, results and recommendations with transparency. Preferred Qualifications: * Ability to influence, gain support, and resolve conflict. * Experience with Microsoft Office, including Word, Excel, and PowerPoint. * Ability to handle sensitive information in a confidential and professional manner. * Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment. Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Healthcare-Manager RSM is looking for a dynamic Manager to join our Healthcare Assurance team in our office. We have a rapidly growing practice with a diverse healthcare client base, providing excellent development and career advancement opportunities. RSM has designated healthcare as a priority industry for the firm, and is continuing to invest in people, technology, and thought leadership. We collaborate with major health care associations, such as the HFMA, HIMSS, and various state hospital associations. RSM US LLP has a great work and family life balance, with the ability to schedule any travel two to three months prior. At RSM US LLP you have the opportunity to have access to decision makers on a daily basis and you get the chance to see the entire audit process from the start. RSM US LLP also has an outstanding training program to help you move your career where you want it to go faster. Our brand is The Power of Being Understood and we want you to find your passion at RSM US LLP. Responsibilities: Provide timely, high quality client service that meets or exceeds client expectations including coordinating the auditing of all required financial statements, related disclosures, and other client deliverables Assess risk along with design and communicate audit procedures to engagement teams Understand and utilize RSM's Audit Methodology Manage multiple engagement teams and prepare end-of-engagement evaluations for staff Understand skillsets and capabilities of Senior Associates and Supervisors and monitor and review work product that they prepare and report on performance while articulating coaching notes throughout the process Identify technical accounting matters early and assess impact on financial statements; coordinate with firm specialists as needed Supervise Audit Seniors and Supervisors on engagement teams and function as an in-charge facilitating field work by monitoring and reporting regarding productivity and adherence to work plan schedules on each assignment Maintain contact with clients throughout the year to understand impact of significant developments in client's business and assess impact on current year audit engagements Develop others within the Firm through facilitating levels based or industry training, advising on career development or participating in other Firm initiatives Subscribe to and actively read industry publications and share relevant information with clients as considered applicable Anticipate and address client concerns and escalate issues as they arise Understand RSM's lines of businesses, availability of services and where applicable, discuss with client management of opportunities to make valuable introductions to others in the firm Develop a strategy to utilize relationships external to the firm with different types of Centers of Influence to effectuate business growth Manage profitability of projects Ensure professional development through ongoing education Keep abreast of latest developments as they affect GAAP and the Firm's standards and policies Willingness to travel as needed based on client assignments Standard Required Qualifications: BS/BA Degree in Accounting or equivalent degree CPA or CA Certification 5+ years of current or recent experience in a public accounting environment Experience leading teams and mentoring associates Understanding of audit services with knowledge of GAAP, GAAS and FASB regulations A proven record of building profitable, sustainable client relationships Minimum of 4 years of team lead or in-charge experience overseeing staff on multiple engagements Standard Preferred Qualifications: Previous experience auditing healthcare and related organizations A successful record of directing and deploying staff and senior associates on multiple, simultaneous engagement At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $89,800 - $170,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary GoodLeap is seeking a Senior Quality Engineer to join our Quality Engineering team in their mission to accelerate high-quality delivery and measurably improve resilience. The ideal candidate will have a strong understanding of software quality processes and best practices, with a demonstrated ability to solve complex problems through collaboration and innovative thinking. The Senior Quality Engineer will be responsible for developing test strategies, authoring automated tests, executing tests, and advising on testability and best practices for quality by participating in all phases of the software development lifecycle. Senior Quality Engineers may directly support development teams as an embedded team member and will implement and enhance the measurement of actionable quality metrics and outcomes related to resilience. The Senior Quality Engineer position will offer the successful candidate the opportunity to influence a comprehensive quality program alongside an energetic team focused on high-quality delivery at high velocity. The processes and tests developed by the Senior Quality Engineer will strengthen the foundation of a growing culture of quality, and this role will offer numerous opportunities to define how experiences are discovered and delivered at GoodLeap. Essential Job Duties and Responsibilities * Develop, maintain, and enhance test automation frameworks for mobile platforms * Develop and execute tests focused on payments platforms and functionality * Define, document, and execute comprehensive test strategies for technology products, including unit, component, integration, and end-to-end testing across multiple features, services, and user journeys * Act as the embedded quality owner for one or more cross-functional product teams, developing trust-based partnerships and promoting a quality-first mindset throughout planning, development, deployment, and release * Influence and support the team's goals related to test automation, reliability, performance, and resilience, measurably shifting testing efforts earlier in the development lifecycle and increasing velocity without compromising quality * Author and maintain automated tests (e.g. functional regression tests) using modern testing frameworks for APIs, web applications, and services * Perform manual component-level testing, integration testing, exploratory testing, and regression testing as needed to validate features and expose risks not yet covered by test automation * Develop and maintain API test suites validating contract integrity, expected system behavior, and performance * Collaborate with software engineers to guide best practices in unit and integration testing and define team working agreements to execute * Coach and mentor software engineers to author tests and develop test code that aligns with established Quality Engineering strategy and best practices * Execute end-to-end, cross-team testing initiatives as a subject matter expert (SME) or dedicated tester supporting complex large-scale initiative test efforts * Implement and improve measurement of actionable quality metrics and outcomes related to coverage, product reliability, and organizational resilience * Develop, maintain, and execute clear test plans, test cases, and test reports, providing transparency into coverage and risk across work streams * Analyze defect trends, conduct root cause analysis, and proactively identify opportunities for improvement in both process and product Required Skills, Knowledge and Abilities * Demonstrated experience developing, maintaining, and enhancing automated test frameworks for mobile platforms and applications * Proven experience as a Quality Engineer or SDET embedded in agile software development teams, ideally within fintech or enterprise SaaS environments * Strong experience defining and executing test strategies across multiple testing layers (including unit, component, integration, & end-to-end) and collaborating with developers on test ownership and implementation * Proficiency with automated testing frameworks (e.g., Appium, Selenium, Playwright) and scripting automated tests at various levels of the stack * Hands-on experience using Postman, Insomnia, or similar API testing tools for validation of service behavior, performance, and reliability * Strong understanding of test engineering best practices, including exploratory testing, performance testing, functional testing, and risk-based prioritization * Familiarity with test case management systems (e.g. Xray, TestRail, Zephyr) and issue tracking tools (e.g. Jira). * Experience with version control and continuous integration tools (e.g., Git, GitHub Actions, Jenkins) and pipelines * Strong interpersonal and collaboration skills with the ability to communicate risk and advocate for quality outcomes with technical and non-technical stakeholders including Product, Design, Strategy, and Software Engineering * Demonstrated ability to lead quality initiatives, mentor teammates, and handle multiple competing priorities with minimal supervision * Ability to influence in collaborative settings and experience working with peers to translate quality-focused goals into objectives and plans for delivery * Demonstrated skill in developing test plans, assessing risk, writing bug reports, and providing relevant data for defect reporting and tracking * Direct experience developing automated test suites and writing test code * Ability to work independently with minimal supervision and as a team player * Experience or exposure to mobile applications is a plus $146,000 - $170,000 a year In addition to the above salary, this position may be eligible for a bonus and equity. Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

In this senior leadership role, you will partner with all departments to drive DOT compliance, fleet and transportation safety, process safety, food safety program development and management, quality oversight, and EHS excellence. The ideal candidate brings proven experience managing large-scale teams, a results-oriented mindset, and a passion for building a zero-incident, quality-driven culture. Key Responsibilities * Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness * Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics * Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking * Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation * Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements * Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met * Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning * Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions * Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans * Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership * Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions Minimum Qualifications * Bachelor's degree in safety engineering, environmental health & safety, industrial engineering, management, business administration, or related field * Minimum of 3 years' leadership experience * Demonstrated responsibility for safety and quality oversight of large, diverse teams (for example technicians, drivers, and back-office staff) * Proven track record deploying data-driven safety and quality programs, reducing incident rates, and continuous improvement * Strong analytical, communication, and interpersonal skills with the ability to influence at all levels Preferred Qualifications * Master's degree in safety management, industrial hygiene, environmental science, management, business administration, or related discipline * Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or Certified Director of Safety (CDS) certification * Deep expertise in DOT regulations (49 CFR), PSM (OSHA 29 CFR 1910.119), OSHA general industry standards, and quality management principles * Previous experience as a Director, Safety & Quality or in a comparable senior safety and quality leadership role NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Review, administer, and maintain quality control for a growing organization. Enhance the user experience, ensure timely and accurate reporting, identify trends, and collaborate with a cross-functional team. Hello Quality Assurance Manager! Join us. The Quality Assurance Manager is responsible for the implementation of policies and procedures to ensure adherence to quality standards. He/She monitors and audits process and product testing against established standards while conducting a continuous analysis of quality defects and deviations. The QA Manager identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. He/She optimizes processes to comply with requirements. Job Responsibilities: Test planning and design: Creating test cases and strategies based on requirements and specifications, including functional, regression, performance, and usability testing Test execution: Performing manual or automated tests to identify bugs and defects in the software Defect logging and tracking: Documenting identified issues in a bug tracking system, providing detailed descriptions and steps to reproduce the problem Test reporting: Communicating test results to development teams, highlighting critical issues and providing insights into software quality Collaboration with development teams: Working closely with developers to understand requirements, troubleshooting issues, and ensuring timely bug fixes Quality assurance standards: Maintaining and enforcing quality standards and best practices throughout the development process Team leadership: Guiding, coaching, and developing a small team Job Requirements Bachelor's or Master's degree in Technology, Engineering, Communications or related field preferred 5+ years of experience in Software Quality Assurance is required; 2 years of supervisory experience is ideal Must have the ability to identify potential issues and understand complex systems Must be able to meticulously review software functionality to catch even minor errors Must possess strong problem-solving skills with the ability to identify root causes of defects and propose solutions Must have knowledge of testing methodologies including various testing techniques like automation, black-box, white-box, regression, performance, and usability testing Must have software development lifecycle (SDLC) understanding Must have basic programming skills including the ability to write automated test scripts Must be able to effectively communicate test results and issues to developers and stakeholders Must have strong Project Management skills with the ability to handle multiple projects under tight deadlines; must be proactive with a high level of organization Must be able to leverage effective communication to convey information clearly and engagingly to the target audience Compensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above. *************************************** Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Company Name: Baker Concrete Construction, Inc **Req ID** : 6915 **Travel:** Up to 25% **Number of Openings:** 1 Achieve more in your career with the nation's leading specialty concrete contractor. At Baker Construction, you'll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you'll be integral to building the future of our country and our company. You'll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you'll have everything you need to define your career on your terms. Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker. **Summary** The **Quality Control Manager** directs all site quality control activities and manages the inspection staff. Typically certified as Inspector Level II or III in various disciplines. **Roles and Responsibilities** The **Quality Control Manager** will possess competency in the following areas in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. + Manages all Aspects of Quality Control + Oversees Staff + Ensures a Safe Work Environment + Participates in Training/Certifications **Requirements** + Bachelor's Degree in an engineering, scientific, or construction-related discipline from an accredited college or university and 8 years related experience and/or training; or 10 years equivalent combination of education and experience. + Knowledge of construction practices (i.e., formwork, rebar, concrete placing, etc.). + Quality assurance-related experience preferably in the nuclear power industry (DOE/DOD facilities). + Quality inspector experience. + Demonstrated skill and knowledge with applicable quality codes and standards preferably NRC regulations. At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness. Baker is an EOE Disability/Veterans Employer. Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing ************************ or calling ************** and asking for HR.

Forgen is dedicated to building a better future - for generations. Senior Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Embrace Forgen's Core Values in all aspects of the job. Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Ten plus years of quality control experience required. Experience in quality control management, preferably in a senior leadership capacity, demonstrating a track record of delivering exceptional results. Knowledge of construction engineering technology, codes and standards, and an in-depth understanding of the interdependence and relationship between other functional units. Proven leadership abilities, with a knack for motivating and empowering team members to achieve peak performance and drive continuous improvement. Highly skilled in quality processes and statistical techniques. Strong knowledge of measurement and test equipment. Knowledge of relevant legislation and quality control standards. Ability to interpret instructions whether written, spoken, or in a diagram. Knowledge of mathematics such as arithmetic, geometry, calculus, and statistics and their relevant applications. Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel. Working knowledge of data collection, data analysis, evaluation, and scientific method. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Above average oral and written communication skills, leadership skills, along with use of independent judgement and creativity applied to resolution of issues. Highly proactive and responsive to internal and external customers. Ability to exercise independent judgment and advise project leadership on complex issues. Strong attention to detail. Commitment to excellence and high standards. Ability to work with all levels of management. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This role requires lifting up to 50 pounds, extended standing or walking on project sites, climbing in and out of equipment, and working in confined spaces or at heights. Work conditions and demands may vary, with possible exposure to heavy machinery, chemicals, dust, fumes, noise, and extreme weather. Proper PPE, including protective eyewear, gloves, a hard hat, and steel-toed boots, is required. Effective communication, tool use, and adherence to safety protocols are essential. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy

Employment Type: Full-time Department: Virtual Care Center Reports to: Director of Virtual Operations, Virtual Care Center FLSA Status: Exempt Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish “State of Quality” reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present “State of Quality” reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Petfolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express's Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes. **How will you make an impact in this role?** The Manager GFCSU Quality Control Review position will report to the Director of Financial Intelligence Unit - Governance and Capacity Planning. Leading a team of Quality Control analysts, the successful candidate will be responsible for ensuring that an effective Compliance control program exists across GFCSU processes. This role will interface regularly with GFCSU and GFCC leadership and other Compliance colleagues. + Lead, coach, and develop a team of Quality Control Analysts. Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening) AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening). + Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements. Provide clear feedback to the appropriate teams based on findings. + Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program. + Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards. + Identify trends procedural adherence and report back to GFCSU and USIU leadership. + Monitor and maintain portfolio of quality control analytics to assess and communicate results. + Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner. + Manage initiatives to expand and enhance quality control review processes and technology. + Undertake the identification of error trends and collaborate with impacted teams for remediation and track them to closure. **Minimum Qualifications:** + Demonstrated people/process leadership skills with ability to foster and coach colleagues. Proven ability to lead team members in a way that encourages, develops, and delivers results. + 3 years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement. + Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations + Aptitude for working with data, interpreting results and analytic best practices. + Ability to communicate analysis, issues, results and recommendations with transparency. **Preferred Qualifications:** + Ability to influence, gain support, and resolve conflict. + Experience with Microsoft Office, including Word, Excel, and PowerPoint. + Ability to handle sensitive information in a confidential and professional manner. + Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Compliance **Primary Location:** US-Arizona-Phoenix **Other Locations:** US-Utah-Sandy, US-Florida-Sunrise **Schedule** Full-time **Req ID:** 25023644

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary GoodLeap is seeking a Senior Quality Engineer to join our Quality Engineering team in their mission to accelerate high-quality delivery and measurably improve resilience. The ideal candidate will have a strong understanding of software quality processes and best practices, with a demonstrated ability to solve complex problems through collaboration and innovative thinking. The Senior Quality Engineer will be responsible for developing test strategies, authoring automated tests, executing tests, and advising on testability and best practices for quality by participating in all phases of the software development lifecycle. Senior Quality Engineers may directly support development teams as an embedded team member and will implement and enhance the measurement of actionable quality metrics and outcomes related to resilience. The Senior Quality Engineer position will offer the successful candidate the opportunity to influence a comprehensive quality program alongside an energetic team focused on high-quality delivery at high velocity. The processes and tests developed by the Senior Quality Engineer will strengthen the foundation of a growing culture of quality, and this role will offer numerous opportunities to define how experiences are discovered and delivered at GoodLeap.Essential Job Duties and Responsibilities Develop, maintain, and enhance test automation frameworks for mobile platforms Develop and execute tests focused on payments platforms and functionality Define, document, and execute comprehensive test strategies for technology products, including unit, component, integration, and end-to-end testing across multiple features, services, and user journeys Act as the embedded quality owner for one or more cross-functional product teams, developing trust-based partnerships and promoting a quality-first mindset throughout planning, development, deployment, and release Influence and support the team's goals related to test automation, reliability, performance, and resilience, measurably shifting testing efforts earlier in the development lifecycle and increasing velocity without compromising quality Author and maintain automated tests (e.g. functional regression tests) using modern testing frameworks for APIs, web applications, and services Perform manual component-level testing, integration testing, exploratory testing, and regression testing as needed to validate features and expose risks not yet covered by test automation Develop and maintain API test suites validating contract integrity, expected system behavior, and performance Collaborate with software engineers to guide best practices in unit and integration testing and define team working agreements to execute Coach and mentor software engineers to author tests and develop test code that aligns with established Quality Engineering strategy and best practices Execute end-to-end, cross-team testing initiatives as a subject matter expert (SME) or dedicated tester supporting complex large-scale initiative test efforts Implement and improve measurement of actionable quality metrics and outcomes related to coverage, product reliability, and organizational resilience Develop, maintain, and execute clear test plans, test cases, and test reports, providing transparency into coverage and risk across work streams Analyze defect trends, conduct root cause analysis, and proactively identify opportunities for improvement in both process and product Required Skills, Knowledge and Abilities Demonstrated experience developing, maintaining, and enhancing automated test frameworks for mobile platforms and applications Proven experience as a Quality Engineer or SDET embedded in agile software development teams, ideally within fintech or enterprise SaaS environments Strong experience defining and executing test strategies across multiple testing layers (including unit, component, integration, & end-to-end) and collaborating with developers on test ownership and implementation Proficiency with automated testing frameworks (e.g., Appium, Selenium, Playwright) and scripting automated tests at various levels of the stack Hands-on experience using Postman, Insomnia, or similar API testing tools for validation of service behavior, performance, and reliability Strong understanding of test engineering best practices, including exploratory testing, performance testing, functional testing, and risk-based prioritization Familiarity with test case management systems (e.g. Xray, TestRail, Zephyr) and issue tracking tools (e.g. Jira). Experience with version control and continuous integration tools (e.g., Git, GitHub Actions, Jenkins) and pipelines Strong interpersonal and collaboration skills with the ability to communicate risk and advocate for quality outcomes with technical and non-technical stakeholders including Product, Design, Strategy, and Software Engineering Demonstrated ability to lead quality initiatives, mentor teammates, and handle multiple competing priorities with minimal supervision Ability to influence in collaborative settings and experience working with peers to translate quality-focused goals into objectives and plans for delivery Demonstrated skill in developing test plans, assessing risk, writing bug reports, and providing relevant data for defect reporting and tracking Direct experience developing automated test suites and writing test code Ability to work independently with minimal supervision and as a team player Experience or exposure to mobile applications is a plus In addition to the above salary, this position may be eligible for a bonus and equity.Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.