Quality manager jobs in Palm Beach Gardens, FL

Day to Day: Insight Global is seeking an experienced Construction Quality Control Manager to oversee quality assurance for a major renovation and new construction projects in Florida on a temp-to-hire basis. This role is ideal for professionals with a strong background in construction quality control, particularly in water and wastewater treatment facilities. Responsibilities include conducting inspections, audits, and maintaining detailed documentation aligned with client standards. The role involves close collaboration with project teams to resolve quality issues and support continuous improvement. Adherence to safety and environmental protocols is essential. This position is a 6-month contract to hire. Salary range upon conversion to be $100-125k with additional incentive.

Your Purpose: As the Quality Assurance Manager for Brightline's Guest Experience Team, you are tasked to defining and promoting a quality mindset throughout the operations. Responsible for managing the Quality Assurance functions, you partner with internal stakeholders to affect positive changes in processes and procedures and deliver operational excellence. You define and administrate the Quality Assurance program throughout Brightline's Guest Experience operations. With a focus on operational excellence, guest and team satisfaction, you inspire a culture of accountability and adherence to standards and brand compliance. If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity! Preferred Experience- Minimum of 3 years of quality assurance experience in a fast-paced, multi-functional hospitality or service environment. Your Role: Program Strategy & Development Lead design and evolution of Global Quality Assurance Program; affirm business objectives, design & build future programs, establish new business processes, lead technology design & implementation efforts. Evolve and communicate the structure for the Quality Assurance Program - including goals, roles and expectations. Review, fine-tune and establish protocols designed to ensure Brightline's guest and team experiences are consistently meeting and exceeding expectations. Program Execution & Operations Responsible for the execution of the Quality Assurance Program to include guest satisfaction survey, online reputation management, operational assessments, brand compliance of operational standards, food safety, OSHA and other topics. Establish and enhance operating procedures for Quality Assurance function including program execution, SOP creation, editing and roll out. Work with all locations and their team leaders to uphold established standards for guest service; ensure the highest possible degree of teammates compliance with published SOP's. Data Analysis & Continuous Improvement Utilize ongoing data and metrics to strategize, execute and continually improve existing processes to meet and exceed goals. Analyze data with the ability to identify emerging trends among complex data and articulate innovative, clear and proactive approaches to problem solving. Surface inconsistencies in quality and experience and conduct root cause analysis with corrective and preventative action plans. Collaboration & Engagement Collaborate with and create strategic relationships with business leaders. Facilitate periodic calibration sessions with leadership and other areas of operations to ensure consistency in the evaluation process. Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Vendor & Technology Management Partner with and manage external vendors to execute evaluations, inspections, assessments and provide technology solutions; maintain relationships with vendor partners. Act as an administrator for all platforms and systems used to support Quality Assurance programs, training and standards, with "super user" knowledge and experience. Lead the relationship with third-party vendors, including but not limited to proposals, scope of work, contract terms, and monitor their performance. Assist with the configuration and ongoing administration of the quality monitoring software, survey systems, social sentiment, and other applications as identified by leadership team. Lead and/or participate in the RFP process if required. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Managerial Responsibility: This position has no supervisory responsibilities but may provide training and/or work direction to other teammates within the organization in the management and execution of their areas of responsibility. Experience & Qualifications Required Education and Experience: Minimum of 3 years of quality assurance experience in a fast-paced, multi-functional hospitality or service environment. Proven expertise in hospitality operations, and process optimization. Food and Beverage Operational experience is a plus. A bachelor's degree is preferred but not required. Knowledge Skills & Abilities: Strong background in data analytics, with the ability to interpret complex data sets and drive strategic decisions. Familiarity with Lean Six Sigma or other quality improvement methodologies, including SOP development, compliance audits, and guest experience evaluations, preferably in designing or implementing QA programs. Strong organizational skills with the ability to manage multiple projects, and timelines. Analytical mindset with a proactive approach to identifying root causes and implementing corrective actions. Deep understanding of customer service standards and how to measure and enhance guest satisfaction. Excellent verbal and written communication skills and interpersonal skills for engaging with guests, teammates, stakeholders. and building strategic partnerships across departments. Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and proficiency in QA Platforms (Rizepoint, Sassie, or similar) Must be able and willing to work any shift or on weekends and holidays based on operational needs as necessary. Brightline operates on a continuous, set schedule. Familiarity with OSHA regulations, food safety standards, and brand compliance protocols. Work Environment: Works in a clean, air-conditioned office space, free of noise, dust, and humidity. Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. Occasional lifting of light items required. No specific vision requirements. Travel (within stations): 50% Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country. Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

At Community Partners of South Florida (CPSFL), we are far more than just an organization - we are a dynamic force for positive change in the lives of children and families facing adversity. For over 30 years, our strong commitment and dedication to Health, Housing, and Community Services has been creating a lasting, positive impact, continuously improving lives. If you're ready to join a diverse team dedicated to building brighter futures, CPSFL is the place for you. Your journey starts here. Why CPSFL? Impactful Work: We go beyond making a difference; we create lasting social change, touching the lives of those who need it most. Thriving Careers: Embrace continuous growth and development through our comprehensive training and professional empowerment programs. Your Voice Matters: We value diverse perspectives and experiences, fostering an inclusive environment where every voice is not just heard, but celebrated, empowering all to contribute their unique strengths to our mission of positive change. Job Summary: Are you a compassionate therapist ready to make a difference? CPSFL presents an exciting opportunity for a Director of Compliance and Quality Improvement to join us for a full-time position. This leadership role is responsible for driving Compliance and Quality Improvement (QA/QI) efforts across the agency's mental health, housing, and community-based programs. The position focuses on enhancing service delivery and client outcomes through process improvement, policy development and implementation, and continuous monitoring of quality-related activities. The individual in this role oversees the collection, analysis, and reporting of data to support internal decision-making and ensure compliance with all applicable federal, state, and local regulations, as well as COA standards and other funder or regulatory requirements. They will lead the organization's efforts to cultivate a culture of learning, evaluation, data-informed decision-making, and continuous quality improvement, ensuring that services remain effective, equitable, and responsive to the diverse needs of the individuals and communities served. Embark on this fulfilling journey with CPSFL - where compassionate care meets incredible rewards. Apply today and be the change! Qualifications: Bachelor's degree in Social Work, Human Services, Business Administration, Healthcare Administration, or related field required, preference for related Master's Degree Four (4) years' experience in quality assurance, compliance with contracts, and other quality assurance and improvement standards, preferably in a nonprofit or mental health organization Knowledge of federal, state, and local ordinances, as well as Medicaid and SEFBHN requirements. Knowledge of Accreditation process and standards. Key Responsibilities: ORGANIZATION CULTURE: Promote the mission, values and vision of Community Partners of South Florida. TEAM PLAYER: Collaborate with staff from all service areas. ATTENTION TO DETAIL: Close attention to detail and consistent follow-up. ORGANIZATION: organize and prioritize work and meet deadlines. CPSFL fosters an environment that supports equity in race, gender, religion, diversity and inclusion at the individual, organizational and community levels in service to our mission. We are an equal opportunity employer and a drug-free workplace.

In this senior leadership role, you will partner with all departments to drive DOT compliance, fleet and transportation safety, process safety, food safety program development and management, quality oversight, and EHS excellence. The ideal candidate brings proven experience managing large-scale teams, a results-oriented mindset, and a passion for building a zero-incident, quality-driven culture. Key Responsibilities * Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness * Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics * Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking * Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation * Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements * Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met * Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning * Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions * Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans * Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership * Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions Minimum Qualifications * Bachelor's degree in safety engineering, environmental health & safety, industrial engineering, management, business administration, or related field * Minimum of 3 years' leadership experience * Demonstrated responsibility for safety and quality oversight of large, diverse teams (for example technicians, drivers, and back-office staff) * Proven track record deploying data-driven safety and quality programs, reducing incident rates, and continuous improvement * Strong analytical, communication, and interpersonal skills with the ability to influence at all levels Preferred Qualifications * Master's degree in safety management, industrial hygiene, environmental science, management, business administration, or related discipline * Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or Certified Director of Safety (CDS) certification * Deep expertise in DOT regulations (49 CFR), PSM (OSHA 29 CFR 1910.119), OSHA general industry standards, and quality management principles * Previous experience as a Director, Safety & Quality or in a comparable senior safety and quality leadership role NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities * Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. * Developing and enforcing quality standards and procedures, ensuring all team members follow them. * Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage * Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. * Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. * Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. * Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. * Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. * Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. * Identification and implementation of new tools and technologies to enhance the quality assurance processes. * Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: * Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. * 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. * Proven experience managing QA teams, including training, performance management, and team development. * In-depth knowledge of quality assurance methodologies, tools, and frameworks. * All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. * In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. * Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. * Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). * Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. * Writing and executing SQL queries, working with XML and JSON file formats. * Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. * Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development * Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. * Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. * Experience cross-browser and cross-device testing on iOS and Android platforms. * Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. * Strong analytical and problem-solving abilities with attention to detail. * Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. * Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: * Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). * Industry experience in Warranty, Insurance, or Customer Service domains. * Experience with Content Management Systems. * Familiarity with Oracle Financials.

We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Job Description Banyan Treatment Centers is hiring a Quality Assurance Manager for our Admissions Department. This full-time, on-site role focuses on continually evaluating and improve processes for a safe and optimal client experience. They are responsible for continuous evaluation and data collection within the Admissions department. Reporting to: Quality Assurance Director Schedule: Full-time | Structured eight-hour shifts; flexibility may be required based on departmental needs Location: Pompano Beach, FL Key Responsibilities: Demonstrates professional communication, including proper telephone and office etiquette. Consistently communicates with clarity, respect, and professionalism in all interactions. Conducts oneself in a professional and responsible manner at all times. Maintains knowledge of and adherence to policies and procedures related to attendance and punctuality. Reports to work as scheduled and fulfills assigned work hours. Understands and complies with all legal requirements regarding client confidentiality and client rights. Maintains reliable and acceptable overall attendance. Maintains knowledge of the Admissions process and proactively seeks further education. Participate in all staff meetings as directed by QA Director Perform duties independently, taking a proactive approach to problem situations, seeking supervision on an as needed basis. Attends in-services and educational training as necessary and as assigned. Seek out learning experiences and incorporate new knowledge into practice. Listen to calls and find coaching points and areas of improvement for Admissions agents Relay important updates, call trends, or urgent issues to supervisors Maintains flexibility and adaptability to expected and unexpected changes in the work environment. Maintains census reports daily to ensure census accuracy Send out a copy of the census report on a weekly and monthly basis Audit calls to ensure policies and protocols are being followed Report audit summary results and trends to leadership Maintain information from the facilities for use by the Admissions Team, updated on a quarterly basis or as change is reported. Provide software support and troubleshooting for Admissions team members Performs all other tasks assigned by Director of QA, VP of Admissions, AVP of Admissions, Directors of Admissions Required Qualifications: High School Diploma/GED; Associates or bachelor's is preferred but not required. Minimum of 3 years of Administrative and/or Quality Assurance experience. Ability to handle confidential information with discretion Ability to manage a high work volume in a fast-paced work environment. Familiarity with CRM and EMR systems (e.g., Salesforce and Kipu), preferred. Familiarity with behavioral healthcare operations or admissions processes, strongly preferred. Why Join Banyan Treatment Centers? Join a Mission-Driven, Nationally Recognized Organization: Accredited by the Joint Commission, Banyan has multiple locations and offers Telehealth services nationwide. Our 2023 partnership with TPG's Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members. Support Operational Excellence: Help shape and uphold best practices across admissions and care coordination. Advance Quality Standards: Contribute to high-impact quality assurance initiatives that directly affect client experience. Enjoy Comprehensive Benefits: Including medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; employee assistance and referral programs. EOE

Travel: Up to 25% Number of Openings: 1 Achieve more in your career with the nation's leading specialty concrete contractor. At Baker Construction, you'll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you'll be integral to building the future of our country and our company. You'll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you'll have everything you need to define your career on your terms. Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker. Summary The Quality Control Manager directs all site quality control activities and manages the inspection staff. Typically certified as Inspector Level II or III in various disciplines. Roles and Responsibilities The Quality Control Manager will possess competency in the following areas in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. * Manages all Aspects of Quality Control * Oversees Staff * Ensures a Safe Work Environment * Participates in Training/Certifications Requirements * Bachelor's Degree in an engineering, scientific, or construction-related discipline from an accredited college or university and 8 years related experience and/or training; or 10 years equivalent combination of education and experience. * Knowledge of construction practices (i.e., formwork, rebar, concrete placing, etc.). * Quality assurance-related experience preferably in the nuclear power industry (DOE/DOD facilities). * Quality inspector experience. * Demonstrated skill and knowledge with applicable quality codes and standards preferably NRC regulations. At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness. Baker is an EOE Disability/Veterans Employer. Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing ************************ or calling ************** and asking for HR. Nearest Major Market: Fort Lauderdale Nearest Secondary Market: Miami

Forgen is dedicated to building a better future - for generations. Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Five plus years of quality control experience required. Strong background in construction engineering, quality processes, measurement tools, and applied mathematics/statistics. Highly organized with strong analytical, decision-making, and problem-solving abilities. Communication & Leadership: Excellent oral/written communication, leadership skills, and ability to work across all management levels. Proficient in Microsoft Office; experienced in data collection, analysis, and applying the scientific method. Versatile, proactive, and responsive with a commitment to high standards and customer satisfaction. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This office-based role requires frequent computer use and effective communication, with occasional travel to project sites as needed. Site visits may involve extended periods of standing or walking and required PPE, with potential exposure to heavy equipment, chemicals, dust, fumes, uneven terrain, and extreme weather. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy

Quality Assurance & Customer Feedback Manager 🐾 📌 Employment Type: Full-time 🏢 Department: Virtual Care Center 👤 Reports to: Director of Virtual Operations, Virtual Care Center ⏱ FLSA Status: Exempt 💰 Compensation: $65,000 - $85,000 base Job Summary: At Petfolk, we believe that exceptional veterinary care and best-in-class customer experiences go hand in hand. The Quality Assurance & Customer Feedback Manager leads Petfolk's quality and feedback programs across the Virtual Care Center, ensuring that every virtual interaction-whether a chat, call, or review-reflects the same compassion, accuracy, and medical excellence found in our clinics. This role sits at the intersection of data, empathy, and process, responsible for cultivating a deep understanding of our clients' experiences and transforming that insight into action. They own Petfolk's Quality and Voice of the Customer programs, defining and overseeing how we measure success, identify and surface trends, and communicate progress across the company. Petfolk is a process-oriented medical organization, and this role is key to balancing that rigor with the soft touch and high EQ that define our brand. The QA & Feedback Manager ensures consistency without losing humanity-bringing together structure and sensitivity to elevate both team performance and client trust. As the company grows, this leader will architect scalable systems that pair human insight with AI-driven QA tools, ensuring our standards of care and service evolve seamlessly with our expansion. Ultimately, they'll help Petfolk stay true to its promise: to deliver compassionate, proactive, and problem-solving support that makes every client feel seen, heard, and cared for every time. ESSENTIAL LEADERSHIP DUTIES & RESPONSIBILITIES: 1. Quality Assurance Program Design, build, implement, and manage a next-generation QA program for Petfolk's 55+ agent virtual team across three verticals: Customer Support, TeleAdvice, and Prescription Support. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and accuracy Create and maintain QA scorecards, calibration guides, and audit schedules to ensure consistent evaluation standards. Conduct call, chat, SMS, and email audits focused on empathy, compliance, and medical accuracy, partnering with medical leadership where needed. Partner with Team Leads, Lead Manager, Director, and L&D to translate QA trends into targeted coaching, training updates, and process improvements. Lead calibration sessions and build structured feedback loops to align scoring, drive coaching, consistency, and operational improvements. Investigate recurring QA issues, perform root cause analysis, and recommend corrective actions. Monitor and report QA performance metrics, including calibration accuracy and average QA scores by vertical. Translate QA and client feedback insights into learning opportunities by partnering with L&D to evolve training content, coaching priorities, and onboarding programs. Develop a roadmap to integrate AI-assisted QA and agent performance monitoring, ensuring alignment with both human and AI-assisted service models. Create and publish “State of Quality” reports summarizing what's being measured, how we're performing, and what levers are in motion to improve outcomes. 2. Customer Feedback Strategy Own Petfolk's Voice of the Customer strategy, consolidating feedback from NPS, reviews, and sentiment analytics. Take over current post-interaction and post-visit surveys and suggest, seek alignment, and implement changes to ensure results feed into actionable insights. Identify recurring client pain points and escalate themes to operations, medical, or product leaders for resolution. Benchmark Petfolk's client sentiment and satisfaction scores against industry norms to identify growth opportunities. Collaborate with Marketing, Operations, and Medical leadership to ensure feedback results drive measurable improvements. Develop and refine systems that capture and synthesize all customer feedback into actionable insights for executive and field leadership. Identify focus areas based on data trends and emerging themes; drive prioritization and follow-up planning with key stakeholders. Respond to online reviews and client feedback in alignment with Petfolk's tone and brand standards. Partner with Medical and Operations leaders to ensure feedback translates into meaningful, measurable improvements. 3. Technology, Data, & Insights Leadership Own the technology stack and data architecture for QA and Voice of Customer systems; partner with engineering and analytics teams on scaling solutions. Oversee QA and VoC tools, including feedback management systems and BI dashboards. Partner with Analytics and Engineering to develop tagging taxonomies and automate feedback categorization. Streamline evaluations and detect trends by implementing AI-enabled Quality Assurance (QA) workflows, upon the business's decision to adopt an AI tool. Create and present “State of Quality” reports summarizing trends, wins, and improvement initiatives for leadership. Track and communicate progress against key KPIs, including QA accuracy, client sentiment, and resolution improvements. Continuously evaluate new tools and methodologies to automate, streamline, and deepen insights. Ensure QA and feedback data are easily accessible and understood by stakeholders across the organization. Support the executive team with concise, actionable reporting that connects customer feedback trends to business performance. OWNED KPIs 1. Quality Maintain QA accuracy and calibration consistency scores Client sentiment improvement across virtual teams Deliver timely QA results and coaching feedback post interaction review. Reduce repeat quality issues or coaching themes quarter over quarter. Monitor and report on performance trends across Customer Support, TeleAdvice, and Prescription Support, and report on average QA score per vertical % of QA-driven or feedback-driven process improvements implemented Customer satisfaction score growth in the virtual ecosystem 2. Voice of Customer Measurable improvement in average sentiment score across all virtual channels. Response rate within defined SLA targets for all client reviews and escalations. Increase satisfaction and loyalty metrics (CSAT and NPS) through targeted quality and service improvements. Timeliness of client review responses and escalations based on SLAs Reduction in repeat issues and escalations COMPETENCIES AND EXPERIENCE: 5-7 years of experience in Quality Assurance, Customer Experience, or Voice of the Customer leadership, ideally within an omni channel contact-center or healthcare environment. Proficiency with CRM and QA systems (Gladly, Zendesk, Verint/Impact 360, Clarabridge, or similar). Experience using survey and feedback tools (NPS, Qualtrics, or similar). Proven success designing or scaling a QA or VoC program across a 50+ person support organization. Experience using data visualization or BI tools (Looker, Tableau, Power BI, or equivalent). Strong analytical writing and presentation skills; able to translate data into clear business recommendations for executive audiences. Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and implement process improvements. Exceptional attention to detail and ability to manage multiple priorities under tight timelines. Deep understanding of client sentiment analytics, call auditing, and NPS methodology. Experience with AI-enabled QA or analytics preferred. Passion for animals and alignment with Petfolk's mission of driving medical and customer experience excellence in veterinary care. Preferred: Understanding of contact-center KPIs, quality calibration methods, and continuous-improvement frameworks (Six Sigma, Lean, or similar). TRAVEL REQUIRED: Occasional travel, up to 10%, may be required for training, meetings, or project work at Petfolk clinics or headquarters. Travel may include short in-person visits to PCC locations to understand workflows and maintain connections with on-site teams. All travel will be scheduled in advance and supported through Petfolk's standard travel processes. PHYSICAL REQUIREMENTS: Ability to remain seated or standing for extended periods while working on a computer. Frequent use of hands, wrists, and fingers to operate a keyboard, mouse, and other office equipment. Must be able to communicate clearly through phone, video, and written channels. Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. This in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. ---- PetFolk is an equal opportunity employer. It is the policy of the company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Healthcare-Manager RSM is looking for a dynamic Manager to join our Healthcare Assurance team in our office. We have a rapidly growing practice with a diverse healthcare client base, providing excellent development and career advancement opportunities. RSM has designated healthcare as a priority industry for the firm, and is continuing to invest in people, technology, and thought leadership. We collaborate with major health care associations, such as the HFMA, HIMSS, and various state hospital associations. RSM US LLP has a great work and family life balance, with the ability to schedule any travel two to three months prior. At RSM US LLP you have the opportunity to have access to decision makers on a daily basis and you get the chance to see the entire audit process from the start. RSM US LLP also has an outstanding training program to help you move your career where you want it to go faster. Our brand is The Power of Being Understood and we want you to find your passion at RSM US LLP. Responsibilities: Provide timely, high quality client service that meets or exceeds client expectations including coordinating the auditing of all required financial statements, related disclosures, and other client deliverables Assess risk along with design and communicate audit procedures to engagement teams Understand and utilize RSM's Audit Methodology Manage multiple engagement teams and prepare end-of-engagement evaluations for staff Understand skillsets and capabilities of Senior Associates and Supervisors and monitor and review work product that they prepare and report on performance while articulating coaching notes throughout the process Identify technical accounting matters early and assess impact on financial statements; coordinate with firm specialists as needed Supervise Audit Seniors and Supervisors on engagement teams and function as an in-charge facilitating field work by monitoring and reporting regarding productivity and adherence to work plan schedules on each assignment Maintain contact with clients throughout the year to understand impact of significant developments in client's business and assess impact on current year audit engagements Develop others within the Firm through facilitating levels based or industry training, advising on career development or participating in other Firm initiatives Subscribe to and actively read industry publications and share relevant information with clients as considered applicable Anticipate and address client concerns and escalate issues as they arise Understand RSM's lines of businesses, availability of services and where applicable, discuss with client management of opportunities to make valuable introductions to others in the firm Develop a strategy to utilize relationships external to the firm with different types of Centers of Influence to effectuate business growth Manage profitability of projects Ensure professional development through ongoing education Keep abreast of latest developments as they affect GAAP and the Firm's standards and policies Willingness to travel as needed based on client assignments Standard Required Qualifications: BS/BA Degree in Accounting or equivalent degree CPA or CA Certification 5+ years of current or recent experience in a public accounting environment Experience leading teams and mentoring associates Understanding of audit services with knowledge of GAAP, GAAS and FASB regulations A proven record of building profitable, sustainable client relationships Minimum of 4 years of team lead or in-charge experience overseeing staff on multiple engagements Standard Preferred Qualifications: Previous experience auditing healthcare and related organizations A successful record of directing and deploying staff and senior associates on multiple, simultaneous engagement At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $89,800 - $170,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES · Manage and Oversee all Quality Department Personnel and Activities · Develop and Control Quality Programs and Procedures · Select and Determine Procedures and Work Schedules to Expedite Workflow · Communications, both Internal and External - Interface with other Departments, Subcontractors and Customers related to Quality Issues · Work with Purchasing to Establish and Maintain an Approved Supplier Base. · Monitor and Control BHI Conformances with ISO and Customers QC Standards, Procedures and Specifications · Setup and Analyze SPC Procedures and Data Collection · Review all Job Releases to Ensure QA Requirements are met · Work with Production to Establish Priorities to meet Delivery Schedules · Training and Development of Personnel to Insure they have Skill Levels to Complete Required Tasks. · Leadership, Demonstrate by Action, Engage in Positive Work and Build a Team with a sense of urgency. · Establishment of Both Short- and Long-Term Goals, in Conjunction with Overall Company Objectives. · Provide Feedback, Reject/Accept Information Summary Reports, etc. · Coordination and Verification that Corrective Actions have been Established and Implemented. · Perform other Related Activities as Directed by the General Manager. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. · A Complete Working Knowledge of All Drafting Standards, Techniques and Interpretation to Aerospace Requirements · Knowledge of Inspection Methods and Techniques · Excellent Management, Communication, Computer and People Skills. EDUCATION and/or EXPERIENCE B.S. in Business or Engineering or a Minimum of 5 Years of Experience in a Quality Assurance Management Position. LANGUAGE SKILLS English skills are required. WORK ENVIRONMENT An environment with exposure to non-toxic chemicals, chemical aroma and dust. Physical demand is light lifting. While in the shop there is a chance of exposure to flying debris and contact with oil. Eye protection is provided by the employer to prevent/reduce the chances of physical danger.

The Quality Supervisor oversees and ensures compliance with FDA 21 CFR Part 111 regulations related to the manufacturing, packaging, labeling, and holding of dietary supplements. This role manages day-to-day quality operations, including batch record review, deviation investigations, internal audits, and supervision of QA/QC staff. DUTIES AND RESPONSIBILITIES: Supervise the implementation and enforcement of all applicable cGMP requirements per 21 CFR Part 111 and 21 CFR 507. Review and approve Master Manufacturing Records (MMRs) and Mater Packaging Records (MPRs). In charge of Incoming Material and Finished product disposition in ERP system. In charge of the Food Safety Program. Oversee incoming material inspection, in-process checks, and final product release. Investigate and document non-conformances, deviations, and out-of-specification (OOS) results. Support and manage internal audits, third-party audits, and FDA inspections. Ensure proper documentation practices and control of SOPs, forms, and logs. Coordinate employee GMP training and maintain training records. Support Quality Control in environmental monitoring, stability testing, and lab operations. Execute, monitor and trend CAPA, change control, complaints, and quality metrics. Lead root cause investigations and help drive continuous improvement initiatives. Assist in the preparation and review of Annual Product Reviews (APR) and quality reports. Manage the Retain Annual Evaluation, Environmental Monitoring and Pest Control Program Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: Supervises 3-6 employees within one department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: Bachelors degree in Life Sciences, Chemistry, Pharmaceutical Sciences, or related field. 3-5 years of experience in Quality Assurance or Quality Control in a 21 CFR 111-regulated facility. Strong working knowledge of dietary supplement GMPs, especially Subparts E, F, G, H. Experience with batch record review, CAPA systems, deviation investigations, and audits. Experience with EPRs system, preferred. Familiarity with FDA, NSF, or third-party inspections. Certificates, licenses and registrations required: PCQI preferred Computer skills required: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); Other skills required: Flexible hours based on business demands. Supervisory experience with QA/QC technicians or specialists. Experience with electronic quality management systems (eQMS). Strong written and verbal communication skills. Ability to manage multiple priorities in a fast-paced GMP environment.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position SummaryWe are seeking an experienced Quality Engineer to join our fast-paced, agile development team. You will be responsible for ensuring the quality and reliability of our Salesforce based solutions through comprehensive testing strategies and collaboration with development teams. This role requires understanding of Salesforce platform capabilities and modern testing methodologies. Key Responsibilities Testing & Quality Assurance Design and execute comprehensive test plans for Salesforce applications, customizations, and integrations Perform functional, regression, integration, and performance testing across multiple Salesforce environments Test complex business processes involving Flows, custom Lightning components, and third-party integrations Validate data accuracy and integrity across system boundaries Ensure proper testing coverage for deployments using GitHub Actions CI/CD pipeline Test Automation Develop and maintain automated test suites using appropriate tools and frameworks Create reusable test scripts and data sets for efficient regression testing Implement continuous testing practices within our GitHub Actions CI/CD pipeline Collaborate with development teams to integrate testing early in the development lifecycle Salesforce Platform Expertise Test across multiple Salesforce clouds (Sales Cloud, Service Cloud, Financial Services Cloud) and environments (sandbox vs. production) Validate deployments and change management processes Test integrations with external systems through middleware platforms (MuleSoft Anypoint) Test data flows and integrations with AWS S3 and Salesforce Data Cloud Understand and test modern Salesforce features including automation tools Ensure compliance with Salesforce best practices and governor limits Collaboration & Communication Work closely with developers, business analysts, and product owners in agile sprints Participate in sprint planning, daily standups, and retrospectives Document test cases, results, and defects clearly and thoroughly Leverage Salesforce Event Logs for testing validation and issue troubleshooting Communicate testing progress and quality metrics to stakeholders Required Qualifications Experience 5+ years of software quality engineering experience 2+ years of hands-on Salesforce testing experience Strong background in agile/scrum development methodologies Experience with test automation tools and frameworks Proven track record of testing complex enterprise applications Technical Skills Deep understanding of Salesforce platform architecture and capabilities Experience testing Salesforce customizations (Apex, Lightning Components, Flows) Knowledge of Salesforce deployment processes and environment management Experience testing integrations with middleware platforms Proficiency in SOQL and data validation techniques Familiarity with API testing and integration validation Experience with version control systems (Git) and CI/CD pipelines (GitHub Actions) Soft Skills Strong analytical and problem-solving abilities Excellent written and verbal communication skills Ability to work effectively in fast-paced, agile environments Detail-oriented with strong organizational skills Adaptable and quick to learn new technologies and processes Continuous learning mindset to stay current with platform updates Preferred Qualifications Certifications & Training Salesforce Administrator or Platform App Builder certification Additional Salesforce certifications (Advanced Administrator, Platform Developer I) Quality engineering certifications Additional Experience Experience with test automation tools and frameworks Experience with MuleSoft Anypoint Platform Experience with AWS S3 integrations Knowledge of Salesforce Data Cloud Performance testing experience with enterprise applications Experience with Salesforce Event Logs analysis In addition to the above compensation, this role may be eligible for a bonus. Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

FHP Manufacturing, located in Fort Lauderdale, Florida, is a joint venture between Robert Bosch (BOSCH Group) and Carrier Corporation. FHP Manufacturing is a leader in the production of geothermal and water source heat pumps, providing some of the most efficient heating and cooling comfort solutions in the industry. Job Description As a Senior Product Quality Engineer, you will play a critical role in ensuring that our products meet the highest standards of quality, reliability, and compliance. Lead quality initiatives throughout the product lifecycle. Your expertise will help drive continuous improvement, reduce defects, and enhance customer satisfaction. Job responsibility: System Audit Process: Plan and conduct audits. Track corrective actions. Maintain QMM procedures and make sure instructions up to date. Reporting: Manage IDC (Internal defect cost) EDC (External defect cost) Control and report FFR (Field Failure Rate) and Isochrones Lead EWL (Early warning) reports and follow up countermeasures. ISO 9001 Certification Process: Promote QMM management system manual, policy, and objectives. Review concessions and participate in risk assessment. Promote QMS and support its continual improvement. Projects and Change Management Process: Team member for ECR projects. Review and approve sustaining ECR. Lead quality engineering activities for new and existing products, ensuring compliance with industry standards and customer requirements. Develop, implement, and maintain quality control processes, procedures, and metrics. Collaborate with cross-functional teams (R&D, Manufacturing, Supply Chain, and Customer Support) to identify, analyze, and resolve product quality issues. Drive continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Kaizen. Utilize statistical tools and software to analyze quality data and generate actionable insights. Value Stream Support Process: Collaborate with value stream manager on conducting value stream Q-Basics assessments. Support product shipping holds. Support value stream with shipping holds or any other QMM related activities. Additional Responsibilities: Promoter for FMEA method. Support QMM team and other areas as necessary. Manage Supplier Quality communications from RMA Qualifications Bachelor's degree in Engineering, Quality Management, or a related field. Master's degree preferred. 5+ years of experience in product quality engineering Strong knowledge of quality systems, standards, and methodologies Proficiency in quality tools such as FMEA, Quality metrics, 8D, root cause analysis, and ISO. Excellent problem-solving, communication, and leadership skills. Ability to manage multiple projects and priorities in a fast-paced environment. Additional Information All your information will be kept confidential according to EEO guidelines. Equal Opportunity Employer, including disability / veterans.

NuCO2 is the nation's leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With over 1,200 employees in over 150 locations across the United States, we believe using the finest ingredients is essential to serving the best beverages. Safety is our top priority and NuCO2 is defined by it. We provide a best-in-class safety program, and our safety equipment complies with national and international safety standards. Key Responsibilities Lead DOT compliance initiatives, ensuring alignment with 49 CFR regulations, timely reporting, and audit readiness Develop and manage a comprehensive fleet safety program for 640 vehicles and 850 drivers/technicians, including driver qualification, training curricula, telematics oversight, and performance metrics Oversee transportation safety strategy, encompassing risk assessments, incident investigation, and corrective action tracking Drive process safety management (PSM) efforts: hazard analyses (HAZOP, LOPA), incident investigations, management of change reviews, and standard operating procedure documentation Design, implement, and audit the food safety program-aligning with FSMA, GMP, HACCP, and customer requirements Champion quality management systems, ensuring ISO 9001 (or equivalent) and customer-specific standards are met Build and maintain EHS programs covering injury and illness prevention, environmental compliance, workplace health, hazard communication, and emergency response planning Partner with depot supervisors and managers to conduct safety and quality audits, site inspections, risk assessments, and follow up on corrective actions Serve as primary liaison with regulatory agencies (DOT, OSHA, EPA, FDA), leading inspections, addressing findings, and implementing sustainable remediation plans Establish and track key performance indicators (KPIs) for safety, quality, and compliance; deliver regular reports and insights to executive leadership Cultivate a safety-and-quality first culture through leadership coaching, toolbox talks, and cross-functional training sessions NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Description IT QA Manager We are seeking a highly skilled and team-oriented IT QA Manager to join our team as we continue our growth and digital transformation roadmap. This is a unique opportunity to make a significant impact by shaping a modern quality assurance strategy and culture in a fast-paced, Agile environment. In this leadership role, you will manage our QA team, develop testing strategies, and ensure our products meet the highest quality standards. You will work closely with cross-functional teams including developers, product managers and stakeholders to ensure delivery of reliable, high-quality software products. The ideal candidate has extensive experience in quality assurance management with advanced hands-on expertise across all testing methodologies including automation test. Responsibilities Leading and managing QA team in the development, implementation, and execution of quality assurance processes and strategies. Developing and enforcing quality standards and procedures, ensuring all team members follow them. Leading the development and execution of automated tests using various tools and frameworks, ensuring adequate test coverage Monitoring and analyzing key quality metrics to track product performance and identify areas for improvement. Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle. Developing and maintaining quality documentation, including test plans, reports, and defect tracking records. Establishing and maintaining a strong communication channel with departments to ensure quality expectations are met throughout the production process. Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence. Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance. Identification and implementation of new tools and technologies to enhance the quality assurance processes. Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality. Required Qualifications: Bachelor's degree in Engineering, Computer Science, Quality Management, or a related field. 5+ years demonstrable experience as a QA Manager in a scaled software engineering environment. Proven experience managing QA teams, including training, performance management, and team development. In-depth knowledge of quality assurance methodologies, tools, and frameworks. All testing phases: Functional, Regression, Integration, System, UAT, and Usability in an Agile environment. In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment. Background in developing and managing automated test suites using tools (Selenium, TestNG, QTP, or similar) and scripting languages. Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre). Experience with performance testing and load testing tools (JMeter, LoadRunner), security testing, accessibility compliance testing. Writing and executing SQL queries, working with XML and JSON file formats. Testing REST and SOAP APIs using tools like Postman, SoapUI, SOAtest, and cURL. Working knowledge of modern web / mobile stacks: HTML5, AJAX, Node.js, AngularJS, iOS/Android development Experience with cloud-based QA tools and testing in a cloud environment (AWS, Azure) and AI testing tools. Familiarity with tools such as Jenkins or Git for continuous integration/continuous testing. Experience cross-browser and cross-device testing on iOS and Android platforms. Exposure to testing frameworks like Jasmine, Mocha, Karate. etc. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Relevant certification in Quality Management (Six Sigma, ISO 9001, ISTQB). Industry experience in Warranty, Insurance, or Customer Service domains. Experience with Content Management Systems. Familiarity with Oracle Financials.

Company Name: Baker Concrete Construction, Inc **Req ID** : 6915 **Travel:** Up to 25% **Number of Openings:** 1 Achieve more in your career with the nation's leading specialty concrete contractor. At Baker Construction, you'll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you'll be integral to building the future of our country and our company. You'll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you'll have everything you need to define your career on your terms. Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker. **Summary** The **Quality Control Manager** directs all site quality control activities and manages the inspection staff. Typically certified as Inspector Level II or III in various disciplines. **Roles and Responsibilities** The **Quality Control Manager** will possess competency in the following areas in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with this job. + Manages all Aspects of Quality Control + Oversees Staff + Ensures a Safe Work Environment + Participates in Training/Certifications **Requirements** + Bachelor's Degree in an engineering, scientific, or construction-related discipline from an accredited college or university and 8 years related experience and/or training; or 10 years equivalent combination of education and experience. + Knowledge of construction practices (i.e., formwork, rebar, concrete placing, etc.). + Quality assurance-related experience preferably in the nuclear power industry (DOE/DOD facilities). + Quality inspector experience. + Demonstrated skill and knowledge with applicable quality codes and standards preferably NRC regulations. At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness. Baker is an EOE Disability/Veterans Employer. Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing ************************ or calling ************** and asking for HR.

Forgen is dedicated to building a better future - for generations. Senior Quality Control Managers work to understand the client's needs and requirements by ensuring company and customer quality standards are being met. This role is responsible for maintaining quality assurance processes, testing of materials, and recording/analyzing of the results gathered during testing. Conduct and/or supervise quality tests, inspection checks, calibrate equipment, and communicate test results. Maintain project document control and compose and consign submittals that meet the requirements outlined in the project plans, technical specifications, and other project documents. Additionally, interpret project specifications and plans; ensuring that the projects are compliant with project documents, regulatory agencies, and company health and safety guidelines. Forgen Overview Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work. Key Responsibilities Embrace Forgen's Core Values in all aspects of the job. Lead, Manage and be Accountable for their direct reports. Execute comprehensive inspections to align with the standards outlined in project plans, technical specifications, and relevant project documentation, ensuring the consistent attainment of high-quality outcomes. Foster an environment of cleanliness and enforce stringent safety protocols among staff members, cultivating a secure and conducive working atmosphere. Devote attention to effecting quality corrective actions that guarantee the fulfillment of project requirements and specifications. Prepare and deliver reports as mandated by project specifications, furnishing project managers and clients with requisite documentation. Uphold meticulous documentation practices to facilitate meticulous auditing processes. Supervise the collection of samples in accordance with relevant ASTM standards applicable to the assigned project, upholding precision and accuracy. Assure the proper calibration and functioning of measuring equipment, proactively arranging repairs for any malfunctioning equipment. Methodically record and document test results in alignment with established protocols. Engage in quality calibrations and internal audits with the utmost professionalism and precision. Stay updated with the latest industry knowledge by actively engaging in reading technical publications, participating in seminars, and embracing educational opportunities. Collaborate seamlessly with government agencies during inspection processes, fostering a cooperative and compliant approach. Work in conjunction with project management to ensure projects are executed punctually, adhering to schedules and allocated budgets. Develop project submittals that align meticulously with project specifications and plans. Manage the project database designated for document control, encompassing client-driven platforms such as RMS, Aconex, ProLog, etc. Perform additional assignments and special projects as directed. Basic Qualifications Degree in Engineering or Construction Management or equivalent experience. Ten plus years of quality control experience required. Experience in quality control management, preferably in a senior leadership capacity, demonstrating a track record of delivering exceptional results. Knowledge of construction engineering technology, codes and standards, and an in-depth understanding of the interdependence and relationship between other functional units. Proven leadership abilities, with a knack for motivating and empowering team members to achieve peak performance and drive continuous improvement. Highly skilled in quality processes and statistical techniques. Strong knowledge of measurement and test equipment. Knowledge of relevant legislation and quality control standards. Ability to interpret instructions whether written, spoken, or in a diagram. Knowledge of mathematics such as arithmetic, geometry, calculus, and statistics and their relevant applications. Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel. Working knowledge of data collection, data analysis, evaluation, and scientific method. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Above average oral and written communication skills, leadership skills, along with use of independent judgement and creativity applied to resolution of issues. Highly proactive and responsive to internal and external customers. Ability to exercise independent judgment and advise project leadership on complex issues. Strong attention to detail. Commitment to excellence and high standards. Ability to work with all levels of management. Valid Driver's License and ability to drive on behalf of company business. Preferred Qualifications The following safety training is preferred, but not mandatory. Company will provide additional training, as necessary. 40-Hour HAZWOPER Training 8-Hour OSHA Refresher. Competent Person Safety Training. 30-Hour OSHA Construction Safety Training. EM 385-1-1 Training USACE Construction Quality Management (CQM) Training Contractors Physical Demands & Work Environment This office-based role requires frequent computer use and effective communication, with occasional travel to project sites as needed. Site visits may involve extended periods of standing or walking and required PPE, with potential exposure to heavy equipment, chemicals, dust, fumes, uneven terrain, and extreme weather. This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk. Perks and Benefits Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards. Equal Opportunity Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status. Privacy Policy At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes. You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact *************. California Privacy Policy Agency Policy