How to hire a regional support manager

How to hire a regional support manager, step by step

Here's a step-by-step regional support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a regional support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new regional support manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the regional support manager you need to hire. Certain regional support manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A regional support manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, regional support managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of regional support manager salaries for various roles:

   Type of Regional Support Manager	Description	Hourly rate
   Regional Support Manager	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$27-63
   Channel Manager	A channel manager is responsible for supervising client relations within the assigned partner accounts. Channel managers handle the project management strategies to achieve clients' satisfaction by following their specifications and requirements... Show more	$30-58
   Regional Director	The primary role of regional directors is to oversee and provide guidance to the managers that report to them. They coordinate with employees to discuss business progress and create strategies to accomplish the company's goals... Show more	$19-70

   Show more

2. Create an ideal candidate profile

   Common skills:

   • DOT
   • Customer Satisfaction
   • Product Knowledge
   • Customer Support
   • Property Management
   • Technical Assistance
   • Operational Support
   • Problem Resolution
   • SLA
   • Desktop Hardware
   • Human Resources
   • Payroll
   • Process Improvement
   • ITIL

   Check all skills

   Responsibilities:

   • Manage and track progression of PC deployment projects for global and local sites.
   • Serve as managed market liaison to assign accounts with responsibilities of executing on medical objectives specific to organize healthcare market.
   • Train client on POS systems and participate in 'go live'.
   • Teach laptop PC repair to dealers, support major accounts, and solve difficult PC/LAN problems.
   • Support Avaya phone system at user level installing digital lines and starting the cross over from digital to VoIP
   • Evaluate, install, and maintain all local hardware including network, telephony, desktop, server and audio/visual.

   More regional support manager duties

3. Make a budget

   Including a salary range in your regional support manager job description is one of the best ways to attract top talent. A regional support manager can vary based on:

   • Location. For example, regional support managers' average salary in hawaii is 43% less than in new jersey.
   • Seniority. Entry-level regional support managers 56% less than senior-level regional support managers.
   • Certifications. A regional support manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a regional support manager's salary.

   Average regional support manager salary

   $87,882yearly

   $42.25 hourly rate

   ---

   Entry-level regional support manager salary

   $58,000 yearly salary

   Updated December 5, 2025

   Average regional support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$120,340	$58
   2	New York	$119,134	$57
   3	Massachusetts	$107,484	$52
   4	Washington	$106,122	$51
   5	California	$104,383	$50
   6	Connecticut	$99,588	$48
   7	Illinois	$94,170	$45
   8	Indiana	$93,589	$45
   9	Virginia	$91,143	$44
   10	Ohio	$88,799	$43
   11	Minnesota	$86,721	$42
   12	Maryland	$86,140	$41
   13	Texas	$84,054	$40
   14	North Carolina	$84,016	$40
   15	Georgia	$81,769	$39
   16	Tennessee	$78,076	$38
   17	Colorado	$75,716	$36

   Average regional support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Amazon	$129,794	$62.40	245
   2	UBS	$121,945	$58.63	1
   3	Citi	$112,971	$54.31	64
   4	Aspen Dental	$109,758	$52.77	28
   5	Pacific Dental Services	$109,544	$52.67	11
   6	Syngenta	$108,577	$52.20
   7	Beth Israel Deaconess Medical Center	$108,079	$51.96
   8	Mobileum	$92,609	$44.52
   9	Fastenal	$87,377	$42.01	28
   10	Henry	$86,147	$41.42
   11	Johnson Controls	$84,921	$40.83	32
   12	DISH Network	$82,696	$39.76
   13	Tax Management Associates	$80,005	$38.46
   14	Engle Martin & Associates	$78,738	$37.85
   15	IST Management	$77,379	$37.20	26
   16	Sunbelt Rentals	$64,806	$31.16	7
   17	ION	$63,616	$30.58	1
   18	Select Express & Logistics	$61,573	$29.60

4. Writing a regional support manager job description

   A good regional support manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a regional support manager job description:

   Regional support manager job description example

   The Role:
   
   We are seeking an experienced professional with a proven track record of effectively managing multi-disciplinary support teams in a high-pressure services environment, delivering a complex service portfolio. Positive, driven and a natural collaborator, they will possess excellent interpersonal and communication skills, the intellectual confidence to succeed, leading and inspiring others, with the ability to operate successfully with senior level stakeholders.
   
   The role is diverse and provides a challenging opportunity for a highly motivated and inspirational professional with industry vision, leadership, and communication skills to join this dynamic and forward-thinking organization. In this key management position, the successful candidate will play an important role in helping to shape the future of support services, and in developing a culture of customer service.
   
   Key Responsibilities:
   
   •Working closely with senior management, within ION Markets Cleared Derivatives US, you will be leading the Business and Technical Support teams in providing best in class support to our customers. You will have the following responsibilities:
   •Provide leadership to the US teams, including promoting a strong vision, opening effective communication and collaboration channels and driving forward the changes required in order to achieve it.
   •Act as the Incident manager and escalation point on critical incidents, overseeing issues through to resolution (Incident Management) and eradication (Problem Management).
   •Conduct incident post-mortems, and document the findings to the highest standard for internal and external (Incident Reports) consumption, including the identification and completion of all required preventative and improvement actions.
   •Be action orientated, delivering continual positive change, enabling your team to deliver client service excellence.
   •Drive process efficiency and effectiveness through continuous improvement and identify areas of work that can be standardised, streamlined and automated, in consultation with service participants.
   •Be an advocate of standardisation and consolidation to a single toolset to reduce waste, and a driver to improve customer experience (universal ION experience).
   •Proactively build and maintain strong trusted relationships with our clients.
   •Enable the full potential of individuals and create high performing teams that consistently exceed client expectations.
   
   Required Skills, Qualifications, and Experience:
   
   •Bachelor's degree or equivalent experience.
   •Minimum of 5 years' experience in a similar management role in a high-pressure service environment, overseeing large teams in a matrix environment.
   •Proven ability to develop teams and individuals to deliver excellent customer service.
   •Have demonstrable experience of a forensic approach to issue resolution and eradication.
   •First class communication skills, both written and verbal, and an ability to communicate effectively with C-Level staff.
   •Must be passionate about service and client satisfaction, and be SLA driven.
   •Comprehensive knowledge of service delivery frameworks and best practices, like such as ITIL.
   
   Desired Skills and Experience:
   
   •From a Financial technology background.
   •Knowledge of the Cleared Derivatives.
   •Knowledge of Derivatives trading platforms. (Highly desirable)
   •Knowledge of Clearing & Settlement systems. (Highly desirable)
   •Experience in dealing with financial institutions
   
   About us:
   
   We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
   
   Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
   
   Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.
   
   With overt 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
   
   At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
   
   ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
   ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

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5. Post your job

   To find regional support managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any regional support managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level regional support managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your regional support manager job on Zippia to find and recruit regional support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting regional support managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new regional support manager

   Once you've decided on a perfect regional support manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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