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Reservation specialist skills for your resume and career

Updated January 8, 2025
3 min read
Reservation specialist example skills
Below we've compiled a list of the most critical reservation specialist skills. We ranked the top skills for reservation specialists based on the percentage of resumes they appeared on. For example, 49.1% of reservation specialist resumes contained reservations as a skill. Continue reading to find out what skills a reservation specialist needs to be successful in the workplace.

15 reservation specialist skills for your resume and career

1. Reservations

Here's how reservation specialists use reservations:
  • Provided excellent and consistence service while meeting the standards of our clientele through facilitating hotel and transportation reservations.
  • Refer guest complaints related to reservations to management staff in accordance with departmental policies and procedures.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how reservation specialists use customer service:
  • Resolved customer complaints and implemented solutions through customer feedback resulting in attaining high customer service scores as reviewed buy Quality Assurance.
  • Provided customer service through inbound and outbound telephone calls regarding vacation reservation booking, product inquiry and technical support.

3. Booking

Here's how reservation specialists use booking:
  • Assisted customers in booking travel dates, advisement of travel itinerary and accommodations and troubleshooting travel issues.
  • Handled booking reservations and encouraged package upgrades and services for a better vacation experience.

4. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how reservation specialists use hotel reservations:
  • Researched and processed hotel reservations for national conventions and events through telephone and email transactions.
  • Golf and hotel reservations specialist in corporate customer service and reservations call center.

5. Resorts

A resort is any place designated for recreation and fun. It usually includes hotels, restaurants, pools, sports grounds, and other related activities.

Here's how reservation specialists use resorts:
  • Scheduled vacation packages with assigned resorts.
  • Received 200+ inbound calls from people across the country and assist them in making reservations for hotels and resorts.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how reservation specialists use outbound calls:
  • Obtained vaccination information on pets by making outbound calls to several veterinarian offices.
  • Place outbound calls to customers informing them that their insurance company has authorized them for a hertz rental.

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7. Front Desk

Here's how reservation specialists use front desk:
  • Worked closely with Revenue Department, Front Desk, Concierge, Club Lounge Concierge, and House Keeping.
  • Front desk- Upon opening the new Best Western Plus, I was happy to provide excellent customer care.

8. Inbound Phone Calls

Here's how reservation specialists use inbound phone calls:
  • Received inbound phone calls and made outbound phone calls.
  • Answer inbound phone calls at a timely manner.

9. Computer System

Here's how reservation specialists use computer system:
  • Obtained patient demographic and insurance information and enters data into computer system when scheduling outpatient procedures.
  • Coordinate and reserve transportation for customers including medical transportation utilizing Trapeze Computer system.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how reservation specialists use telephone calls:
  • Answer all incoming telephone calls efficiently, using professional and courteous verbiage as defined in The Worldwide reservations current monitoring guidelines.
  • Field telephone calls and email requests as a first point of contact for client key decision makers and employee travelers.

11. Credit Card Payments

Here's how reservation specialists use credit card payments:
  • Closed trips out in the system for settlement and processed credit card payments / refunds.
  • Handled confidential information & processed credit card payments through a secured network.

12. Customer Calls

Here's how reservation specialists use customer calls:
  • Managed a high-volume of inbound customer calls effectively.
  • Processed incoming calls international customer calls.

13. Guest Satisfaction

Here's how reservation specialists use guest satisfaction:
  • Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.
  • Provided stellar guest satisfaction for personal reservations and group reservations.

14. Upsell

Here's how reservation specialists use upsell:
  • Conflict resolution and sales upsell.
  • Book Flights ?Research Information ?Use Axis ?Upsell

15. Reservation System

A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.

Here's how reservation specialists use reservation system:
  • Handled all airline reservations and ticketing in Apollo Reservation System.
  • Booked reservations using web-based reservation system.
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List of reservation specialist skills to add to your resume

Reservation specialist skills

The most important skills for a reservation specialist resume and required skills for a reservation specialist to have include:

  • Reservations
  • Customer Service
  • Booking
  • Hotel Reservations
  • Resorts
  • Outbound Calls
  • Front Desk
  • Inbound Phone Calls
  • Computer System
  • Telephone Calls
  • Credit Card Payments
  • Customer Calls
  • Guest Satisfaction
  • Upsell
  • Reservation System
  • Hotel Guests
  • Upselling
  • Room Rates
  • Customer Satisfaction
  • Exceptional Guest
  • Excellent Guest
  • Sales Techniques
  • Guest Reservations
  • Customer Care
  • Room Reservations
  • Customer Complaints
  • Customer Inquiries
  • VIP
  • RV
  • Group Reservations
  • Lead Management
  • Hotel Services
  • Guest Issues
  • Quality Customer Service
  • IHG
  • Room Availability
  • Ground Transportation
  • Travel Arrangements
  • Customer Issues
  • Book Reservations
  • Quality Standards
  • Rental Reservations
  • Credit Card Authorization
  • New Reservations
  • Travel Industry
  • Guest Complaints
  • Corporate Housing
  • Hotel Rooms
  • Vacation Packages
  • Customer Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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