Residence Inn jobs in Los Angeles, CA

Job Description The Housekeeper is responsible for cleaning and maintaining various public areas inside of the hotel, delivering amenities and requested items to guests, facilitating the cleaning of the guest rooms and various other laundry and housekeeping projects Compensation: $17.00 per hour Responsibilities Approaches all encounters with guest and employees in a friendly, service-oriented manner. Complies with company, hotel, and brand standards which encourage a safe and efficient hotel operation. Thoroughly cleans and maintains guest rooms according to standards Including vacuuming carpet; changing linens; polishing mirrors; cleaning sink, toilet, tub, shower walls, shower curtain and floors. Completes all stocking and organizational duties, including but not limited to, stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up Qualifications 1-2 housekeeping or janitorial experience preferred. Ability to stand and walk for 8 hours in a day. Ability to lift push pull up to 50lbs Must be able to follow verbal directions, and complete assigned tasks on schedule. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job DescriptionBenefits/Perks Competitive wages Thorough training on proper cleaning and disinfecting Career Growth Opportunities Fun and Energetic Environment Ongoing training Job Summary We are looking for a professional Hotel Maintenance to join our team. You will be responsible for taking care of our hotels infrastructure as well as repair projects. As the Hotel Maintenance , you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. Your primary goal is to ensure our hotel is safe and functional for guests and employees. Responsibilities Inspect hotel regularly to ensure it meets safety standards Arrange for routine maintenance in hotel rooms and public areas Undertake repair and maintenance projects without disturbing guests Communicate all problems and resolve them or make recommendations to upper management for resolution Qualifications Hotel maintenance or construction management experience preferred Ability to quickly diagnose the root cause of failures and suggest appropriate solutions In-depth knowledge of health and safety regulations Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents

Job Description Reports To: General Manager Requirements: Carry or lifting items weighing up to 50 pounds Pulling and pushing up to 150 pounds Frequent standing up and moving Frequently bending, stooping, and kneeling Willing to work on weekends, and/or holidays General Responsibilities: The Maintenance Supervisor oversees hotel maintenance, energy usage and many of the hotel's safety and security programs. Hotel areas maintained under the direction of the chief engineer include public areas, guest rooms, support areas, machinery, equipment, and grounds. Primary Functions: Supervise the maintenance of the hotel so that there are no additional expenses or loss of business resulting from deferred maintenance. Review and be knowledgeable of information contained on circulate management reports. Implement and adhere to all Company purchasing procedures and controls. Protect the Company's financial assets. Be knowledgeable on the safe use of tools, chemicals, supplies, and related materials. Use these materials safely and according to instructions. Use hotel supplies and materials efficiently. Promptly report to the General Manager and correct maintenance deficiencies that may have a negative effect on guest comfort and/or operating expenses. Promptly report and correct risks to guest, visitor and employee safety, security, and health to General Manager. Coordinate access to guestrooms and timeliness of guestroom maintenance with the housekeeping and front office departments. Be knowledgeable of hotel features, amenities, and services. Adhere to all company policies and procedures. Participate in job-oriented continuing education programs. Implement and monitor a formal, documented ongoing preventative maintenance program for all hotel's major equipment and machinery. Implement and monitor a formal, documented ongoing maintenance program for all hotel guestrooms. Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all hotel guests, clients, prospective clients, and agents, as well as, to the community. Adhere to all laws and regulations regarding workplace safety and health. Educate employees on such laws and regulations and actively promote their adherence to those laws and regulations. Specific Responsibilities Complete and post daily work checklists and special project checklists. Conduct daily tours of all hotel facilities to discover and correct maintenance deficiencies, conditions that negatively affect guest experience and conditions that risk the security safety or health of the hotel, guests, or other visitors. Including but not limited to, trash disposal in public areas. Report and investigate losses of company assets. Tactfully and professionally handle special guest situations and problems. Report guest comments to the general manager and the front desk staff. Respond to written and verbal work orders originating from the front desk, housekeeping staff and management. Deliver requested items to guestrooms, such as bedding, pillows, cribs, rollaway beds, towels, light bulbs and supplies when requested by the supervisor or front desk staff. Report the status of maintenance assignments to the front desk, housekeeping, and management. Repair and clean mechanical equipment. Perform preventative maintenance on mechanical equipment. Complete special projects, including but not limited to, painting, refinishing, plumbing, flooring, wall treatments, landscaping, demolition, construction, electrical, carpentry, refrigeration, and other projects. Repair and clean furniture, fixtures, and equipment in the hotel's guest rooms, public areas, storerooms, offices, workshops, support areas, garage, and outdoor areas. Secure guestrooms, storerooms, mechanical rooms, and work areas. Secure hotel equipment and supplies. Maintain comprehensive records on guestroom maintenance and preventive maintenance. Complete other assignments and perform other duties as directed by management. Performance Standards: Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals. Shift Schedule: This is a full-time role, scheduled for 5 days a week with 8-hour shifts. Availability on Friday, Saturday, Sunday, and Monday is required, as these are the hotel's highest occupancy days. Two weekdays off will be scheduled and can be discussed during the interview process. While the position primarily operates on a fixed schedule, the ideal candidate should be available for occasional after-hours calls in the event of urgent maintenance issues or emergencies. We aim to respect work-life balance while ensuring the property remains fully operational and guest-ready at all times. This position is budgeted for 40 hours per week, typically scheduled in 8-hour shifts across 5 days. Additional hours may be required on occasion to address urgent or time-sensitive maintenance issues.

Job DescriptionBenefits: Dental insurance Health insurance Vision insurance Director of Sales Newly Renovated Fairfield Inn & Suites Norco Immediate Opening at one of the Inland Empires most welcoming and modern Marriott hotels! Were seeking a passionate and driven Director of Sales to lead the sales efforts at the Fairfield Inn & Suites by Marriott Norco. This is an exciting opportunity to take the helm at a beautifully refreshed property while being part of Excel Hotel Groupone of the fastest growing and most dynamic hotel companies in Southern California. If you thrive in a fast-paced environment, love building relationships, and excel at finding new business opportunities, wed love to have you on our team. Join a motivated, success-driven sales culture that celebrates collaboration, creativity, and results. Compensation: $75,000.00 - $80,000.00 per year Responsibilities Solicit new accounts to meet and exceed revenue goals through proactive prospecting, outside sales calls, site inspections, and strong written and verbal communication. Develop and maintain relationships with key clients and community partners to drive transient, group, and corporate business. Maximize revenue by selling all facets of the hotelrooms, meeting space, and extended-stay opportunitiesto new and repeat clients. Lead the hotels overall sales strategy, identifying and capitalizing on market trends and opportunities. Coordinate with all hotel departments to ensure exceptional service and client satisfaction from booking through post-stay follow-up. Prepare detailed sales reports, maintain accurate account files, and manage contract negotiations. Develop and deliver compelling presentations and proposals to prospective clients. Represent the hotel at networking events, trade shows, and community functions to enhance brand visibility. Perform other job-related duties as assigned. What We Offer Competitive base salary with performance-based bonuses Health, dental, and vision insurance Paid time off and paid holidays 401(k) retirement plan with company match Career growth opportunities with a rapidly expanding hotel management company Supportive and collaborative work environment Marriott travel discounts and hotel stay benefits Recognition programs celebrating top performers About the Hotel Discover the Fairfield Inn & Suites by Marriott Norco, where comfort and convenience meet genuine hospitality. Guests enjoy thoughtfully designed guest rooms and suites with plush bedding, mini-fridges, and spacious work areas. Start each day with our complimentary hot breakfast and unwind by the outdoor pool or fitness center after a productive day. Conveniently located near Silver Lakes Sports Complex, Naval Surface Warfare Center, Norco College, and Coronas business district, our hotel is perfectly positioned for both business and leisure travelers. Requirements High school diploma or equivalent required; bachelors degree preferred. Minimum 3+ years of hotel sales experience (Marriott experience a plus). Proven success managing business travel, group, and corporate accounts. Strong communication skillsboth written and verbalwith the ability to build rapport quickly. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and hotel sales systems,(Delphi,). Strong understanding of revenue management, budgeting, and forecasting. Self-motivated, organized, and able to manage multiple priorities under deadlines. A collaborative team player willing to pitch in wherever needed to ensure hotel success. About Excel Hotel Group Excel Hotel Group (EHG) is a fully integrated property ownership, management, and development company experiencing exciting growth across California. We pride ourselves on fostering a high-energy, team-oriented environment where quality, service, and innovation are at the heart of everything we do.

The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. * Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. * Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. * Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards. * Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. * Sets up and maintains the grab and go breakfast in accordance with brand standards. * Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. * Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. OTHER DUTIES * Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests and associates. * Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. * Frequently required to bend and position self to access low areas. * Frequently required to lift and/or move laundry and dishes up to 25 pounds. * On occasion one must push/pull carts weighing up to 50 lbs. * Occasionally required to traverse heights and remain stabilize while doing so. * Frequently works in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job DescriptionBenefits/Perks Flexible Schedule Competitive Pay Career Advancement Opportunities Were looking to hire a hard-working Porter/Houseman who can maintain the cleanliness and safety of our building. Youll be responsible for all cleaning duties including vacuuming, mopping, scrubbing restrooms with soapy water, and shampooing carpets, in addition to maintenance tasks such as replacing light bulbs and emptying trash, assisting with housekeeping and laundry. The ideal candidate has a great work ethic, experience with cleaning equipment and supplies, and takes pride in a job well done. Responsibilities Maintain the cleanliness and safety of the building Maintaining the outside parking lot, mop floors, scrub restrooms, dust furniture, and empty trash cans daily Clean windows, shampoo carpets, replace light bulbs, supply restrooms, and perform minor repairs on a regular basis Wipe up spills and other hazards with sponges and squeegees Secure the building by locking doors once cleaning is complete Write reports of areas cleaned and notify the manager of major repairs Qualifications Educational requirements include a high school diploma or equivalent At least 1 year of experience in janitorial services or Housekeeping Drivers license or reliable transportation to and from the worksite Experience with a variety of cleaning supplies and cleaning equipment Excellent stamina and physical health Must be a hard worker with high attention to detail and have a strong work ethic

Job DescriptionBenefits: Dental insurance Health insurance Paid time off Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Job Summary The General Manager is responsible for managing the overall operations of the assigned property to assure optimum performance and continual improvement in the five Key Result Areas: guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining brand standards. Compensation: $80,000.00 - $85,000.00 per year Responsibilities Maximizes revenue and manages property level expenses to achieve maximum flow through to the bottom line profit. Assists in the preparation of property budgets and forecasts. Explains and manages financial activities. Reconciles all financial accounts. Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. Works with Director of Sales & Marketing to manage all sales activities of the property and meet revenue objectives Recruits qualified applicants. Trains employees in accordance with company/brand standards. Qualifications 3 years hospitality management experience Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within

Job Description Operations Supervisor Reports To: General Manager This is a working manager role that acts as the second-in-command to the GM and serves as Manager on Duty to ensure exceptional guest experiences, efficient staff performance, and adherence to brand and safety standards. This role supports multiple departments-primarily Front Desk and Housekeeping-to maintain smooth operation of the property and uphold a high level of cleanliness, service, and guest satisfaction. The ideal candidate is reliable, service-driven, and flexible, with the ability to Work front desk shifts (AM/PM Night) as part of regular rotation and covers call- outs as needed. Expected to cover one front desk shift per day, five days per week, while completing additional supervisory/administrative duties. Key Responsibilities: Guest Experience & Service Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution. Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards. Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs. Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery. SOP ownership: Owns and enforces the Property SOP's: facts- only ticketing( Issue→ Evidence→ SOP→ Action/Owner/ Due→ Ticket#) escalation tree, shift handoff list , payments/key controls, and guest -recovery limits. Guest recovery cost controls with fast approvals: Authorized to comp up to $25 per incident; $25-$50 with manager approval; third party or service- outside control issues require GM approval. All comps must be documented (ticket + brief reason) to enable faster approvals for higher amounts when warranted. Operational Oversight Supervise and assist with daily housekeeping operations to ensure room quality and cleanliness meet brand expectations. Conduct routine property inspections to monitor cleanliness, safety, and maintenance needs. Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety. Ensure compliance with safety, security, and sanitation protocols. Team Leadership & Training Support the hiring, training, and coaching of front desk and housekeeping team members. Promote a positive, team-oriented work environment focused on service excellence. Monitor staff performance, attendance, and adherence to policies and appearance standards. Lead by example in professionalism, accountability, and guest service. Administrative Duties Assist with scheduling, payroll verification, and supply inventory (linens, amenities, cleaning materials). Review daily reports, occupancy forecasts, and operational data to optimize staffing and efficiency. Support the implementation of operational policies and standard operating procedures. Maintain accurate documentation and ensure compliance with brand and local regulations. Qualifications: Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision. Strong leadership, communication, and problem-solving skills. Ability to manage guest issues with professionalism and empathy. Working knowledge of Choice ADVANTAGE PMS (preferred) or similar hotel systems. Open availability - must be able to work AM, PM, and Night Audit shifts, including weekends and holidays. Ability to stand for long periods and perform light physical duties as needed. Compensation: Pay: $20-$22/hr (non-exempt; OT eligible) Includes eligibility for performance-based incentives and hotel stay discounts through Choice Hotels. Core Competencies: Guest-Centric Mindset Leadership and Team Development Accountability and Reliability Problem Solving and Initiative Professional Communication Flexibility and Adaptability Growth path: Clear growth path to Assistant General Manager/ Operations Manager, and potential General Manager within the FHG portfolio, based on performance.

The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring that all property equipment is functioning, premises are maintained in a pristine condition, and that all guest rooms are in good repair. The position is responsible for ensuring that all tasks outlined in the Green Shield Binder and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company standards. Watch A Day in the Life video for Maintenance Technician ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Works with minimal supervision while performing all essential duties to satisfaction and within company standards. * Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures. * Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways and parking areas to include removal of snow/ice in walkways were applicable. * Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder. Repairs must be made in a timely fashion and professional manner. * Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder. * Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards. * Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log. * Follows the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards. * Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily. Ensures that all tools are in good working condition. * Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standards and local ordinances. * Ensures that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and that inspections are current and in compliance with company standards and local ordinances. * Complies with all ESA safety and security policies and procedures to include OSHA and ADA. * Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance. * Handles or assists with the response to emergencies at the property or sister sites when asked by management. * Monitors and follows up with outside vendors when directed by management. . OTHER DUTIES * Assists with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read and speak English proficiently and interact with guests, associates and outside vendors. * Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards. * Write routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Use units of measurement for weight, volume and distance. * Apply good judgment at all times. * Assist with resolving guest issues in accordance with company policies. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds. * Discern or detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional sites within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) ************************************************** Watch A Day in the Life video for Housekeeper (Spanish) ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Cleans assigned guest rooms with adherence to company standards, policies and procedures. * Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. * Stocks carts and cart rooms if necessary and or directed by management. * Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. * Complies with all safety and security policies and procedures. * Completes all required and annual Extended Stay University training. OTHER DUTIES * Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies COMPENSATION Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. * Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. * Apply good judgment at all times. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. * Detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * No prior experience or training necessary.

Job Description Reports To: General Manager Requirements: Minimum of a high school diploma. Higher level of education preferred. Choice Hotels and Choice Advantage experience a must 3 years hotel front office experience with a minimum of 1 year as a Night Auditor. Must be able to work night shifts and weekends General Responsibilities: Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all night shift staff. Effectively, properly, and accurately analyze the day's operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with Fine Hospitality standards. Operations analysis and reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Daily Flash Report (DFR) Front office room inspection reports Competition survey Prospecting for lead generation Operations statistics report - labor cost/room, etc. Primary Functions: Accounting Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office. Prepare and transmit the payroll information and statistics. Prepare and distribute the Daily Flash Report (DFR) Night Audit procedures Reconciles credit card transactions and cash received for the day Profit Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Quality Compile and enter the data from the Front Office Room Inspection forms Perform the regular Front Office duties. Work Ethic Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment. Specific Responsibilities: Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the FHG Director of Operations. To provide accurate and timely reports for the General Manager to review. Be proficient on the use of the Property Management System and be able to train front desk personnel on the system. Balance and audit for accuracy. Transmit credit card batches. Complete and transmit daily management and accounting reports Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier, and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively and tactfully at all times. Be able to coordinate and efficient handling of incoming phone calls, emails, facsimiles, and messages. Understand the Chart of Accounts. Process reservations by mail, telephone, fax and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no- shows. Willing to assist in other areas as required, including but not limited to trash disposal in all public areas. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. Optimum Attributes: Effective Communication skills Good team player Well-groomed and professional appearance. Open with praise, discrete with criticism. Performance Standards: Performance shall be measured by: Keeping current with reporting properly, accurately, and in a timely fashion. Timely sending accurate Daily Flash Reports (DFR) Checking and sending timely and complete New Hire Packets.

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes 100% commitment to providing the best possible experience for our guests * Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives * Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. * Completes daily room and Guest Ready room inspections. * Manages ESA Brand Standards and processes while pursuing continuous improvement. * Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. * Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. * Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. * Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. * Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. * Provides team members with the necessary tools and supplies to perform their jobs. * Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors * Efficiently manages rooms to keep all guest rooms in service. * Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. * Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. * Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. * Upholds and enforces ESA standards and policy compliance at the hotel level. * Ensures bank deposits are completed in accordance with company policy * Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES * Reviews in-house rates. * Adheres to federal, state and local employment related laws and regulations. * Performs duties in all aspects of hotel operations as needed * Directly manages an Assistant General Manager / Team Leader. * Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS * 2-year degree highly preferred * Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software * Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines * Ability to manage and direct a staff to perform daily job tasks * Conversational or proficient in Spanish ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate * Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. * Typically, moderate noise level in the work environment. * Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel. * Occasionally push, pull, lift and/or move up to 25 pounds. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read, write and speak English and comprehends basic instructions. * Write in an effective and grammatically correct manner to generate effective short correspondence and memos. * Present information in one-on-one and small group situations to customers, clients, and associate * Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property * Conversational Spanish would be beneficial

Job DescriptionBenefits/Perks Competitive wages Thorough training on proper cleaning and disinfecting Career Growth Opportunities Fun and Energetic Environment Ongoing training Job Summary We are looking for a professional Hotel Maintenance to join our team. You will be responsible for taking care of our hotels infrastructure as well as managing maintenance personnel and planning renovation and repair projects. As the Hotel Maintenance, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. Your primary goal is to ensure our hotel is safe and functional for guests and employees. Responsibilities Inspect hotel regularly to ensure it meets safety standards Arrange for routine maintenance in hotel rooms and public areas Undertake repair and maintenance projects without disturbing guests Supervise a team of maintenance technicians Update operational procedures and process manuals, as necessary Communicate all problems and resolve them or make recommendations to upper management for resolution Manage relationships with contractors and service providers Maintain budgets, expenses and activity logs Qualifications Maintenance or construction management experience preferred Ability to quickly diagnose the root cause of failures and suggest appropriate solutions In-depth knowledge of health and safety regulations Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents

Job Description Reports To: Front Office Manager, General Manager Requirements: High school diploma or equivalent Ability to speak fluent English Stand for long periods of time behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds. Handling objects, products, and computer equipment Willing to work weekends, and/or holidays. General Responsibilities: Provide prompt, friendly, courteous, and professional guest service. Ability to perform check-in / check-out of hotel guests in a timely and professional manner Act as the Manager on Duty (MOD) when scheduled. Specific Responsibilities: Register guests, issue room keys, provide information on hotel services, local area and room location. Answer phones in a prompt and courteous manner. Upsell rooms where possible to maximize hotel revenue. Be proficient on the use of the Property Management System. Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position. Have a good understanding of all of hotel operating procedures. Accurately process all cash and credit card transactions in accordance with the established procedures. Administrative responsibilities such as data entry, reporting etc. Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction. Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports. Read and document all events, incidents in the communication log. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees. Be proficient on the use of all front office equipment such as credit card machine, copier, and fax. Be willing and able to work any shift. Have complete knowledge of room types and offered rate plans. Fully understand the hotel's franchise policy on guaranteed reservations and no- shows. Process cancellations and modifications to reservations. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. Promote teamwork and quality service through daily communications and coordination with other departments. Optimum Attributes: Effective communication skills Pleasant personality Good team player Good listener Well-groomed and professional appearance Open with praise and discrete with criticism Performance Standards: Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. * Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. * Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. * Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards. * Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. * Sets up and maintains the grab and go breakfast in accordance with brand standards. * Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. * Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. OTHER DUTIES * Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests and associates. * Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. * Frequently required to bend and position self to access low areas. * Frequently required to lift and/or move laundry and dishes up to 25 pounds. * On occasion one must push/pull carts weighing up to 50 lbs. * Occasionally required to traverse heights and remain stabilize while doing so. * Frequently works in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) ************************************************** Watch A Day in the Life video for Housekeeper (Spanish) ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Cleans assigned guest rooms with adherence to company standards, policies and procedures. * Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. * Stocks carts and cart rooms if necessary and or directed by management. * Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. * Complies with all safety and security policies and procedures. * Completes all required and annual Extended Stay University training. OTHER DUTIES * Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Program offering dicsounts to major companies COMPENSATION Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. * Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. * Apply good judgment at all times. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. * Detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * No prior experience or training necessary.

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes 100% commitment to providing the best possible experience for our guests * Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives * Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. * Completes daily room and Guest Ready room inspections. * Manages ESA Brand Standards and processes while pursuing continuous improvement. * Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. * Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. * Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. * Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. * Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. * Provides team members with the necessary tools and supplies to perform their jobs. * Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors * Efficiently manages rooms to keep all guest rooms in service. * Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. * Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. * Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. * Upholds and enforces ESA standards and policy compliance at the hotel level. * Ensures bank deposits are completed in accordance with company policy * Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES * Reviews in-house rates. * Adheres to federal, state and local employment related laws and regulations. * Performs duties in all aspects of hotel operations as needed * Directly manages an Assistant General Manager / Team Leader. * Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS * 2-year degree highly preferred * Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software * Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines * Ability to manage and direct a staff to perform daily job tasks * Conversational or proficient in Spanish ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate * Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. * Typically, moderate noise level in the work environment. * Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel. * Occasionally push, pull, lift and/or move up to 25 pounds. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read, write and speak English and comprehends basic instructions. * Write in an effective and grammatically correct manner to generate effective short correspondence and memos. * Present information in one-on-one and small group situations to customers, clients, and associate * Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property * Conversational Spanish would be beneficial

The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring that all property equipment is functioning, premises are maintained in a pristine condition, and that all guest rooms are in good repair. The position is responsible for ensuring that all tasks outlined in the Green Shield Binder and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company standards. Watch A Day in the Life video for Maintenance Technician ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Works with minimal supervision while performing all essential duties to satisfaction and within company standards. * Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures. * Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways and parking areas to include removal of snow/ice in walkways were applicable. * Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder. Repairs must be made in a timely fashion and professional manner. * Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder. * Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards. * Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log. * Follows the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards. * Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily. Ensures that all tools are in good working condition. * Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standards and local ordinances. * Ensures that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and that inspections are current and in compliance with company standards and local ordinances. * Complies with all ESA safety and security policies and procedures to include OSHA and ADA. * Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance. * Handles or assists with the response to emergencies at the property or sister sites when asked by management. * Monitors and follows up with outside vendors when directed by management. . OTHER DUTIES * Assists with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read and speak English proficiently and interact with guests, associates and outside vendors. * Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards. * Write routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Use units of measurement for weight, volume and distance. * Apply good judgment at all times. * Assist with resolving guest issues in accordance with company policies. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds. * Discern or detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional sites within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.