How to hire a resident services director

How to hire a resident services director, step by step

Here's a step-by-step resident services director hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a resident services director job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new resident services director
• Step 8: Go through the hiring process checklist

What does a resident services director do?

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1. Identify your hiring needs

   First, determine the employments status of the resident services director you need to hire. Certain resident services director roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect resident services director also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of resident services director salaries for various roles:

   Type of Resident Services Director	Description	Hourly rate
   Resident Services Director	Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They might manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians... Show more	$15-57
   Nurse Manager	The primary role of nurse managers is to supervise the nursing staff in a clinical or hospital setting. They are the ones who are in charge of patient care, setting work schedules, and making budgetary and management decisions... Show more	$28-55
   Pharmacist Manager	A pharmacist manager is responsible for monitoring the daily operations of a pharmacy, ensuring that all pharmacy personnel provides the right medication to the customers based on the prescription. Pharmacist managers assist in advising the customers for the instructions of their medications, including its dosage and instructions of intake... Show more	$27-73

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Resident Care
   • State Regulations
   • CPR
   • Social Work
   • Memory Care
   • Independent Living
   • Patients
   • Quality Care
   • Home Health
   • Direct Supervision
   • Crisis Intervention
   • Social Services
   • Patient Care
   • Support Services

   Check all skills

   Responsibilities:

   • Manage resident and facility accounts, budgets, social security applications, and Medicare and Medicaid benefits.
   • Attend weekly Medicare meetings and notify families of available coverage and mail necessary Medicare letters to families for confirmation.
   • Perform daily maintenance on boilers, HVAC unit and all mechanical system.
   • Perform HVAC, plumbing and electrical repairs including older circuit breaker boxes and meter stacks.
   • Assist with resident and family decision making regarding clinical and long term care (LTC).
   • Develop system to track all housing applications and improve internal housing relocation methods in response to new DHS mandates.

   More resident services director duties

3. Make a budget

   Including a salary range in your resident services director job description is one of the best ways to attract top talent. A resident services director can vary based on:

   • Location. For example, resident services directors' average salary in alaska is 58% less than in delaware.
   • Seniority. Entry-level resident services directors 73% less than senior-level resident services directors.
   • Certifications. A resident services director with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a resident services director's salary.

   Average resident services director salary

   $62,648yearly

   $30.12 hourly rate

   ---

   Entry-level resident services director salary

   $32,000 yearly salary

   Updated January 21, 2026

   Average resident services director salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$87,467	$42
   2	California	$83,730	$40
   3	Connecticut	$82,906	$40
   4	Texas	$73,956	$36
   5	Massachusetts	$73,850	$36
   6	Florida	$73,815	$35
   7	Pennsylvania	$71,916	$35
   8	Maryland	$71,116	$34
   9	Virginia	$70,434	$34
   10	Arizona	$66,032	$32
   11	Alabama	$63,751	$31
   12	Ohio	$59,514	$29
   13	Colorado	$57,399	$28
   14	Illinois	$51,891	$25
   15	Utah	$50,257	$24
   16	Indiana	$49,757	$24
   17	Washington	$48,253	$23
   18	Minnesota	$45,286	$22
   19	Iowa	$41,690	$20

   Average resident services director salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Kaiser Permanente	$121,048	$58.20	130
   2	Aventine Hill Partners	$103,393	$49.71
   3	Oxford Health of New Jersey	$84,072	$40.42
   4	Goodwin Recruiting	$70,447	$33.87	3
   5	Portland State University	$64,702	$31.11
   6	LTCG	$61,792	$29.71
   7	Fresenius Medical Care Windsor, LLC	$60,956	$29.31	12
   8	Fresenius Medical Care North America Holdings Limited Partnership	$59,841	$28.77	14
   9	Seabury	$54,809	$26.35
   10	King County Housing Authority	$53,789	$25.86
   11	Rose International	$53,399	$25.67
   12	La Costa Glen	$47,177	$22.68
   13	Bickford Senior Living	$46,598	$22.40	1
   14	North States Ind	$45,637	$21.94
   15	Friendship Senior Options	$45,152	$21.71
   16	Episcopal SeniorLife Communities	$43,948	$21.13
   17	Asian Americans for Equality	$43,349	$20.84
   18	Porticos	$42,557	$20.46
   19	Watermark Retirement Communities	$42,119	$20.25	1
   20	Catholic Community Services of Lane County	$41,649	$20.02

4. Writing a resident services director job description

   A good resident services director job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a resident services director job description:

   Resident services director job description example

   We are seeking a highly qualified, motivated real-estate leasing agent in the Philadelphia, Bucks, and Montgomery counties. Qualified candidates will have at least 2 years’ experience with an Apartment Association member company. He or she should be prepared to demonstrate proven and measurable results. This is a fast-paced, high intensity role in a dynamic work environment and the ideal candidate will have appropriate background skills.

   Critical factors in consideration for this role include strong leasing and sales experience, good organizational ability, and effective delegation. The right candidate must be outgoing and self-starting, skilled at initiating relationships, following up and overcoming objections. Outstanding customer service and sales skills are essential to the position. Weekend hours and scheduling flexibility are requirements for this position. Candidates must have regular access to a vehicle and be legally allowed to drive in the state of Pennsylvania; some commuting will be required for this position. Real Estate license is required.

   Critical factors in consideration for this role include:

   Live within 30 minutes of the property.

   Access to reliable transportation and a valid PA driver’s license is a necessity.

   Advanced computer skills

   Customer Service skills

   Responsibilities may include but are not limited to the following:

   Participate in setting and achieving goals for marketing, sales and customer service,

   Warmly greet prospective residents, qualify, determining needs and preferences, professionally present the community and specific apartment while providing features and benefits

   Oversee resident services

   Communicates to residents through newsletters and general correspondence.

   Assist in collections and personally contact delinquent residents each month

   Meet with residents regarding unresolved problems.

   Greet new residents and discuss the move-in packet with each resident in detail.

   Plan brochures, flyers, plan resident parties, activities, promotional events.

   Call or visit competitive properties to update market survey as needed

   Accept service requests from residents, route to maintenance department for prompt processing and conduct service follow-up when job is completed

   Attend any training classes/meetings as required or recommended by Management

   Benefits:

   Competitive salary based on experience and education.

   Medical with generous Company contribution

   401K retirement plan with generous employer match

   Employer paid Long term disability

   Employer paid Life insurance

   Generous Paid Time Off program.

   Apartment discounts available to live on-site or at a nearby Lindy community.

   Access to Pool and Fitness center.

   Dental and Vision benefits

   Short term disability

   Additional Voluntary Life insurance

   Pet Insurance

   Free Discount programs, BenefitHub, Apple Employee purchase, Working Advantage, etc.

   No one will be denied opportunities or benefits on the basis of age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief or disability that does not prohibit performance.

   Principles only. Recruiters, please do not contact this job poster.

   Do Not contact us with unsolicited services or offers.

   
   

   Copy this example

   

5. Post your job

   To find resident services directors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any resident services directors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level resident services directors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your resident services director job on Zippia to find and recruit resident services director candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with resident services director candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new resident services director

   Once you've found the resident services director candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a resident services director?