What does a router do?
Router responsibilities
Here are examples of responsibilities from real router resumes:
- Perform pre-trip & post-trip inspections.
- Work closely with DHS and NYPD.
- Foster improved business relationships with multiple 3rd party logistics providers, enhancing delivery and quality performance and overall customer satisfaction.
- Input routes and dispatch from AS400, ACSG program.
- Set up, change and operate CMS machine (CNC).
- Assist a survey crew with GPS coordinates.
- Route deliveries within promise delivery timing and time windows.
- Reload router and configure all cards with test IP address.
- Upgrade or downgrade IOS if need to maintain site compatibility.
- Frame test cases for the IP phones and ATAs functional features.
- Establish school bus stops and routes using ESRI GPS mapping system.
- Input GIS data for mapping software for legal size truck traffic regulations.
- Work with Roadnet and rout customers in the best geographical order while trying to meet the customer's time window request.
- Assure trucks are to full capacity, equals correct weight and arrives according to store specific windows.
- Train department personnel in roles and responsibilities regarding logistics.
Router skills and personality traits
We calculated that 33% of Routers are proficient in Customer Service, Customer Orders, and Roadnet. They’re also known for soft skills such as Speaking skills, Writing skills, and Listening skills.
We break down the percentage of Routers that have these skills listed on their resume here:
- Customer Service, 33%
Completed any necessary truck audit or customer service paperwork as needed.
- Customer Orders, 11%
Assure the proper sequencing of customer orders for delivery with time restraints, customer request and efficiency in mind.
- Roadnet, 10%
Maintain Roadnet data base customer locations, time windows and other information as directed by the Delivery Manager.
- Logistics, 8%
Provided administrative and secretarial support to logistics team.
- Data Entry, 8%
Performed clerical tasks, data entry, dispatched drivers, answered telephone calls, and responded to resolving any discrepancies.
- Pallets, 8%
Stacked cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo boards.
Common skills that a router uses to do their job include "customer service," "customer orders," and "roadnet." You can find details on the most important router responsibilities below.
Speaking skills. To carry out their duties, the most important skill for a router to have is speaking skills. Their role and responsibilities require that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Routers often use speaking skills in their day-to-day job, as shown by this real resume: "represented the company in a positive light and maintained excellent customer relations. "
Writing skills. Another soft skill that's essential for fulfilling router duties is writing skills. The role rewards competence in this skill because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." According to a router resume, here's how routers can utilize writing skills in their job responsibilities: "communicated verbally and in writing with all levels of management * interpreted, analyzed, and resolved complex customer inquiries. "
Listening skills. routers are also known for listening skills, which are critical to their duties. You can see how this skill relates to router responsibilities, because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." A router resume example shows how listening skills is used in the workplace: "communicated with both sales and customer service to establish customer delivery preferences and restrictions. "
Problem-solving skills. router responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This resume example shows what routers do with problem-solving skills on a typical day: "supervised the menard's account, resolved customer service issues, maintained ups and rps shipments and solved delivery problems. "
Customer-service skills. A commonly-found skill in router job descriptions, "customer-service skills" is essential to what routers do. Router responsibilities rely on this skill because "computer support specialists must be patient and sympathetic." You can also see how router duties rely on customer-service skills in this resume example: "scheduled up to 15 food delivery routes with up to 20 customers per route per day on road show computer. "
The three companies that hire the most routers are:
- Sysco35 routers jobs
- Marten Transport24 routers jobs
- Performance Food Group9 routers jobs
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Compare different routers
Router vs. Yardmaster/customer service/crew dispatching
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
These skill sets are where the common ground ends though. The responsibilities of a router are more likely to require skills like "roadnet," "logistics," "pallets," and "windows." On the other hand, a job as a yardmaster/customer service/crew dispatching requires skills like "outbound calls," "payroll," "non-emergency calls," and "schedule appointments." As you can see, what employees do in each career varies considerably.
The education levels that yardmaster/customer service crew dispatchings earn slightly differ from routers. In particular, yardmaster/customer service crew dispatchings are 3.3% less likely to graduate with a Master's Degree than a router. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Router vs. Transportation assistant
A Transportation Assistant assists in several roles that concern work in a transport environment. He/She checks passengers for their travel orders, boarding passes, and identification. As a Transportation Assistant, you will be tasked with transporting passengers from aircraft to terminals. You will also have the responsibility of processing the necessary documents needed for transporting personal property. Other duties include assisting customers with issues relating to the transportation of their goods, assisting in unloading and unpacking of goods in the transport department, inspecting for damaged goods, etc.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that router responsibilities requires skills like "customer service," "roadnet," "pallets," and "windows." But a transportation assistant might use other skills in their typical duties, such as, "patients," "veterans," "rehabilitation," and "cpr."
On average, transportation assistants earn a lower salary than routers. Some industries support higher salaries in each profession. Interestingly enough, transportation assistants earn the most pay in the government industry with an average salary of $50,348. Whereas routers have higher pay in the automotive industry, with an average salary of $58,802.transportation assistants earn similar levels of education than routers in general. They're 0.4% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Router vs. Delivery driver/manager
A delivery coordinator is responsible for managing the distribution and shipment schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery confirmation and list other instructions and adjustments as needed. A delivery coordinator handles the customers' inquiries and concerns, processes replacement orders, and resolve order disputes timely and efficiently.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from router resumes include skills like "roadnet," "logistics," "data entry," and "pallets," whereas a delivery driver/manager is more likely to list skills in "safety standards," "pos," "food orders," and "bank deposits. "
Most delivery driver/managers achieve a similar degree level compared to routers. For example, they're 3.0% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Router vs. Delivery coordinator
Types of router
Updated January 8, 2025
