SAMSUNG SDS jobs in Plano, TX - 31 jobs

Why join Samsung SDS? Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world. To learn more about Samsung SDS America, Inc. please visit *********************** Responsibilities The Logistics Sales Associate is responsible for driving business growth by identifying new customers, proposing logistics solutions, participating in bidding processes, and converting opportunities into revenue. The role focuses on new client acquisition, business proposals, active sales engagement (cold calls, sales tools, and lead generation) across target industries: Apparel & Retail, Cosmetics & Beauty, Cold Chain (Pharma & F&B), High-tech, Automotive, and Energy (Solar & ESS). 1. New Customer Acquisition & Business Development Identify and engage potential clients through cold calls, sales tools, and market research. Prepare and present tailored logistics proposals, including fulfillment services and local transportation (W&D). Actively participate in bid processes and follow up on opportunities. Explore upselling and cross-selling opportunities within new and existing accounts. 2. Sales Execution & Revenue Generation Manage the full sales cycle from lead generation to contract closure. Achieve assigned sales and profitability targets. Track pipeline and follow up on potential opportunities using CRM or sales tools. 3. Pricing & Contract Coordination Collaborate with the Pricing team to source competitive freight rates and structure profitable proposals. Work with the Legal team to review and finalize contracts. Negotiate pricing, contract terms, and service agreements to secure mutually beneficial deals. 4. Operational & Issue Management Serve as the primary contact for customers, ensuring smooth service delivery. Troubleshoot cost or operational issues and coordinate with the Operations team to maintain service continuity. 5. Financial & Risk Oversight Monitor and manage accounts receivable (AR) and accounts payable (AP), ensuring timely collection and payment. Coordinate with the Claims/Customer Service team to resolve complaints and service-related issues. 6. Customer Relationship Management Build and maintain strong client relationships, providing updates, service information, and industry insights. Ensure customer satisfaction by proactively addressing potential issues. 7. Cross-functional Collaboration Work with Sales, Marketing, Operations, Pricing, Legal, and Claims teams to deliver solutions aligned with customer needs. Coordinate internal resources to support account growth and service quality. 8. Reporting & Communication Provide regular updates to management on sales performance, pipeline, AR/AP status, and business opportunities. Share insights on market trends, competitor activities, and potential opportunities. Requirements High School diploma required; Bachelor's in Business, Marketing, Logistics, Supply Chain, or related field preferred 1-3 years of experience preferred; 3+ years highly desirable in logistics, 3PL, or sales roles Proven sales experience in logistics, freight forwarding, or related industries Experience with consulting-based logistics proposals a plus Background in W&D operations: FTL, LTL, warehouse transportation, and fulfillment services highly preferred Experience in ocean/air freight forwarding preferred Proactive, positive attitude with strong relationship-building and business development skills Understanding of logistics operations, pricing, and financial basics (AR/AP) Excellent communication, presentation, and problem-solving skills Strong organizational skills and ability to manage multiple priorities Self-motivated, enthusiastic, and team player Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook) Willingness to travel up to 30% in the U.S. Work Location: Plano, TX or Duluth, GA (Onsite) Benefits We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access training, tools, and resources to grow your skills and career. Service Awards We celebrate your dedication! Receive special recognition and rewards for your years of service and commitment to the company. Subsidized Lunch Support Enjoy your meal with a support. ...and more! Additional perks and programs designed to support you, at work and beyond. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. This Sales position is under *Sales bonus policy. *Sales bonus quarterly based on operating profit and sales revenue achievement rate based on KPI/ Revenue Target. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us · Samsung SDS Logistics · YouTube · Cello Square · LinkedIn · X (Twitter)

We are seeking an experienced Delivery Lead to manage medium to large-scale consulting and software application development projects within a global enterprise environment. This role requires a strong blend of consulting expertise, client-facing skills, and technical delivery leadership. You will be accountable for the successful execution of complex programs, ensuring quality outcomes, customer satisfaction, and alignment with business objectives. As a Delivery Lead, you will also contribute to sales pursuits, solution planning, and deal shaping, while mentoring team members and fostering a collaborative culture. Key Responsibilities Within a dynamic and collaborative environment, you will: Lead Program Delivery: Drive the delivery of contracted solutions - including software application consulting and development at the agreed terms, economics, schedule, and quality standards. Risk & Change Management: Identify and manage program risks, secure senior management buy-in for critical plans and changes, and provide strategic direction for change enablement activities. Project Governance: Develop and maintain project work plans, including schedule, effort, and cost estimates. Ensure accurate requirements traceability throughout the lifecycle. Stakeholder Engagement: Understand client goals and expectations, address misalignments, and maintain proactive communication to ensure satisfaction. Team Leadership: Provide leadership across software development teams and consulting resources, including onshore, offshore, and nearshore teams. Mentor and develop team members, fostering career growth. Sales Support: Participate in key sales pursuits, contributing to solution planning and shaping deals that deliver business value. Governance Strategy: Define and implement control structures to ensure desired outcomes across projects and programs. . Experience: 10+ years in project and service management within consulting and technology environments. 5+ years of client stakeholder management and direct people leadership experience, including managing software development teams. Expertise: Strong understanding of contract terms and interpretation. Proficiency in core project/program management disciplines (estimating, planning, scope management, user acceptance, etc.). Hands-on experience with modern project management methods, tools, and techniques. Soft Skills: Client-oriented mindset with exceptional interpersonal and communication skills. Proven ability to lead teams and mentor individuals for career growth. Preferred Qualifications MBA or PMI certification (PMP or PgMP) preferred but not required. Education: Bachelor's Degree in Business or Technology related field (or equivalent) Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. California - $145,000 - $175,000 Cleveland - $140,000 - $160,000 Colorado - $145,000 - $175,000 District of Columbia - $150,000 - $180,000 Illinois -$145,000 - $175,000 Maryland - $150,000 - $180,000 Massachusetts - $150,000 - $180,000 Minnesota - $145,000 - $175,000 New York / New Jersey - $170,000 - $190,000 Washington - $150,000 - $180,000 .

Samsung SDS is a global leader in logistics, powered by innovative IT solutions like our integrated "Cello" platform. As Logistics Legal Counsel on the Legal & Compliance team, you'll deliver strategic legal support to our Smart Logistics (SL) business, driving growth in 3PL/4PL services, transportation, warehousing, import/export, and customs. You'll identify significant legal issues and provide accurate, relevant, and timely legal support to various business stakeholders of the company's SL business. You'll also draft, negotiate, and review complex commercial contracts in the context of global supply chain and logistics services, particularly relating to 3PL and 4PL transportation, warehousing, import/export, and customs. Further, you'll provide legal advice for the resolution of logistics claims and mitigate legal risks by ensuring compliance with all laws and regulations applicable to SL business. This role demands strong communication, industry knowledge, and collaboration across global stakeholders. Ideal for a proactive legal expert who thrives in a dynamic environment, balancing legal precision with business acumen. Join us to shape the future of supply chain logistics. Learn more at: ********************************************** Key Responsibilities: Contract Management & Commercial Transaction Draft, review, and negotiate a broad range of commercial contracts related to logistics services, including multimodal transportation agreements (OTR, ocean, air, drayage, and LTL/FTL), warehouse management agreements, and global supply chain arrangements Work within company guidelines to review, analyze, and negotiate contractual agreements with customers, shippers, consignees, and carriers Support business development through RFP responses and contract negotiations with customers, carriers, and logistics partners Collaborate with internal and external stakeholders to negotiate contract terms that protect company interests while maintaining strong client relationships Claims Management & Resolution Analyze claims data to determine claim validity, coverage, and/or liability for logistics claims arising from transportation (trucks/trailers, cargo/freight, maritime), warehouse operations, and property damages Provide strategic legal advice to internal clients for the resolution of claims and complaints Draft, review, and negotiate the full range of legal documents relating to various claims, including demand letters, settlement agreements, and releases Manage claims litigation strategy, including settlements and insurance coverage, and attend mediations, arbitrations, or trials as needed Communicate effectively with insurance brokers, carriers, third-party administrators, legal counsel, and other stakeholders regarding claims matters Escalate and coordinate with external claims adjusters to resolve claims issues Legal Advisory & Stakeholder Relations Serve as primary legal contact for internal stakeholders and liaise with external parties, including customers, vendors, outside counsel, auditors, and insurance brokers/carriers Represent SL Legal in internal and external meetings and communicate accordingly with third-party bodies Act as the internal subject matter expert to provide interpretation and explanation of contracts, applicable laws and statutes (e.g., Carmack Amendment) related to claims and logistics operations Regulatory Compliance & Risk Management Advise on legal and regulatory matters affecting logistics operations, with particular focus on transportation regulations, customs compliance, import/export requirements (e.g., DOT, FMCSA, FMC, OSRA 2022, CBP, CTPAT) Identify legislative and regulatory changes affecting logistics and advise business units on compliance measures Assist in developing and implementing compliance programs and internal policies to mitigate legal and operational risks Stay current with evolving regulations from FMC, FMCSA, and other relevant regulatory authorities Reporting, Training, & Best Practices Develop and distribute key reports and analyses, including comprehensive claim reports and ad hoc reports for management to support findings and data-driven decision making Deliver training sessions and develop training materials for business teams on claims handling, contract compliance, legal obligations, and risk management Develop legal resources including claims handling guidelines and contract playbooks for internal stakeholders Promote legal compliance and best practices across business operations Additional Responsibilities Support cross-functional teams across different time zones and cultures Perform other duties as assigned Requirements J.D. from an accredited U.S. law school and active membership in the Texas Bar in good standing Demonstrated experience drafting and negotiating commercial contracts in a logistics, supply chain, or 3PL/4PL environment Strong background in claims management and resolution, including experience with insurance carriers, third-party administrators, and claims litigation Relevant legal experience, particularly in trucks/trailers, cargo/freight damages, property damages, maritime claims, disputes, and insurance Ability to produce comprehensive reports to support findings and analyses Highly organized with exceptional attention to detail and ability to manage multiple priorities Excellent verbal and written communication skills with the ability to translate complex legal concepts into practical business guidance Strong customer service orientation and interpersonal skills Positive attitude, adaptability, and high energy to thrive in a fast-paced, dynamic environment while maintaining composure under pressure Self-motivated and assertive, with the ability to excel both independently and in a collaborative team settings Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and web-based platforms Willingness to travel up to 20% for site visits, claims investigations, contract negotiations, and dispute resolutions Work Location: 3033 W President George Bush Hwy, Suite 250, Plano, TX 75075 (minimum 3 days onsite per week) Physical Demands: The position requires the ability to talk and hear while performing the duties of this job The position requires the ability to stand, walk, use hands to handle or feel, and reach with hands and arms The position requires dexterity to write and use computer keyboard and mouse The position requires multitasking and solving complex issues in a fast-paced environment This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America will support your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

Samsung SDS is a global leader in logistics, powered by innovative IT solutions like our integrated "Cello" platform. As Logistics Legal Counsel on the Legal & Compliance team, you'll deliver strategic legal support to our Smart Logistics (SL) business, driving growth in 3PL/4PL services, transportation, warehousing, import/export, and customs. You'll draft, negotiate, and review complex commercial contracts; resolve claims; and ensure compliance with evolving regulations to mitigate risks and support business objectives. This role demands strong communication, industry knowledge, and collaboration across global stakeholders. Ideal for a proactive legal expert who thrives in a dynamic environment, balancing legal precision with business acumen. Join us to shape the future of supply chain logistics. Learn more at: ********************************************** Key Responsibilities: Contract Management & Negotiation Draft, review, redline, and negotiate a wide range of logistics contracts, including services agreements, warehouse management, multi-modal transportation (OTR, ocean, air, drayage, and LTL/FTL), and related agreements Collaborate with internal and external stakeholders to secure terms favorable to the company while fostering strong client relationships Ensure all contracts comply with legal, regulatory, and company policies Compliance & Regulatory Advisory Serve as subject matter expert on contracts, applicable laws, and regulations (e.g., FMCSA, FMC, OSRA 2022, privacy laws like CCPA/GDPR) Monitor legal and regulatory developments in trade, import/export, logistics, and supply chain; advise on impacts to strategy and operations Develop templates, workflows, and training sessions to promote compliance and best practices across the organization Risk Management & Claims Resolution Identify potential risks, recommend mitigation strategies, and provide legal advice on logistics claims, disputes, and complaints Support claim processes, assessing validity, coverage, and liability Assist with litigation, alternative dispute resolutions, and special projects Collaboration & Representation Represent SL Legal in meetings with customers, vendors, partners, outside counsel, auditors, and insurers Work cross-functionally across time zones and cultures to support business stakeholders Report timely to managers and leaders on Perform other duties as assigned or needed Requirements J.D. from an ABA-accredited law school Admitted to practice law in Texas (for the Plano location) or California (for the Cerritos location), active and in good standing Minimum 5 years of legal practices, including 2 years in the transportation or warehouse industries Expertise in logistics/warehousing contracts, U.S. import/export regulations, FMC rules, and OSRA 2022 (especially demurrage/detention) Experience with multiple transportation modes (e.g., truckload, flatbed, LTL, railroad, ocean import & export) Prior in-house counsel role in a global company Excellent verbal/written communication skills; ability to articulate legal advice and produce reports Business-oriented approach to problem-solving, with practical and creative solutions Ability to work independently and in teams, multitask, and maintain attention to detail in a fast-paced environment Positive attitude, high energy, and sense of urgency under pressure Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), legal research tools (e.g., Westlaw, Practical law); ability to learn internal systems (e.g., Cello) Travel %: up to 10% throughout the U.S. Work Location: Hybrid (WFH + Onsite: TX or CA office Min. 3 days) 3033 W. President George Bush Hwy, Suite 250, Plano, TX 75075 or 17785 Center Court Dr., Suite 450 Cerritos, CA 90703 Physical Demands: The position requires the ability to talk and hear while performing the duties of this job The position requires the ability to stand, walk, use hands to handle or feel, and reach with hands and arms The position requires dexterity to write and use computer keyboard and mouse The position requires multitasking and solving complex issues in a fast-paced environment This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $120,000 ~ $170,000 per year, and your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

Softworld, Inc. is currently seeking an experienced Business Development professional to join a high performing team in our Waltham, MA office. A proven track record in the contract staffing or technical services industry is required. Individuals with any amount of local or national contract Sales or Recruiting experience are encouraged to apply.Job Responsibilities Identifying and develop relationships with prospects through networking, cold/warm calling, and leads. Source qualified contract and perm job requisitions. Meet or exceed Gross Profit and Start goals as set by your manager. Maintain strong Gross Profit margins using strong knowledge of the IT Consulting market and skilled negotiations with clients. Develop strong internal relationships with your recruiting partners to qualify reqs and deliver consultants to Softworld clients. Stay up to date on trends within the industries and technology sectors that you support. Qualifications Strong background in sales and new business development experience within contract staffing. Experience in creating successful staffing and hiring solutions for a variety of industries and company sizes. 2+ years of experience initiating and maintaining long-lasting client relationships and negotiating service contracts and fees. Ability to proactively promote candidates to support our customer base. Strong analytical and organizational skills to be comfortable with multi-tasking in a fast-paced, competitive environment. Must be a goal-oriented team player with excellent communication and presentation skills.

Samsung SDS America is the IT solutions and services arm of Samsung, driving digital innovation across industries. We specialize in advanced cloud, AI, analytics, and enterprise solutions that empower businesses to operate smarter and faster. Samsung SDS America is seeking a Senior Linux Data Center Engineer to join our dynamic team in Plano, TX. This role is ideal for a seasoned infrastructure professional with deep expertise in Linux systems and high-performance computing (HPC). You will be at the forefront of designing, implementing, and optimizing mission-critical infrastructure that powers advanced workloads across data centers, networks, security, VMware, storage, and GPU platforms. As a senior engineer, you'll leverage automation, scripting, and monitoring tools to seamlessly manage both on-premises and cloud environments, ensuring performance, scalability, and reliability. This is a hands-on, on-site position where your technical expertise and problem-solving skills will directly impact the success of cutting-edge projects. In Plano, TX, you'll be part of a team that blends global scale with local innovation, tackling complex challenges in data infrastructure and high-performance computing to support Samsung's diverse ecosystem. This is 100% onsite position. Responsibilities: Design, implement, maintain, and optimize infrastructure systems across multiple platforms, including data centers, server hardware, operating systems, virtualization technologies, storage and backup solutions, automation tools, scripting languages, container orchestration, monitoring and logging, and cloud environments. Ensure high availability, scalability, and security of infrastructure systems. Develop and document standard operating procedures for system installation, configuration, maintenance, and troubleshooting. Monitor and troubleshoot system performance issues and identify areas for improvement. Collaborate with other teams within the organization to ensure seamless integration of infrastructure systems with other applications and services Stay current with industry trends and emerging technologies and make recommendations for technology upgrades and improvements. Provide technical guidance and mentorship to junior team members. Participate in an on-call rotation to handle urgent infrastructure issues outside regular business hours. Business travel: 5% domestic & international Requirements Bachelor's degree in computer science, Information Technology, or a similar field. At least 8 years of experience in infrastructure engineering Data center operations, server hardware, Linux, and Windows system administration. (must-have) Virtualization technologies such as VMware, KVM, or Hyper-V (must-have) Scripting using Python, Bash, or PowerShell (must-have) Build & implement GPU clusters, and optimize container orchestration using Kubernetes. Architecting enterprise storage and backup solutions like NetApp, Veeam. Strong understanding and hands-on experience setting up, configuring, and troubleshooting complex Cisco routers, switches (Catalyst, Nexus) Hands-on experience in VLANs, ACLs, NAT, VPNs, IP addressing, subnetting, and WAN/LAN. Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and firewalls. Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a fast-paced environment. Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders. Ability to prioritize and manage multiple projects simultaneously, while meeting deadlines and delivering high-quality results. Strong attention to detail, with a focus on accuracy and completeness. Self-motivated and proactive, with a willingness to take ownership of projects and drive them to completion. Must be eligible to work in the US for any employer without restrictions. Must be able and willing to work onsite in Plano, TX. Nice to Have: Experience with cloud computing platforms such as AWS, Azure, or GCP is a plus. Automation tools like Ansible, Terraform, and Packer Working experience with Palo Alto Firewall Monitoring and logging Provisioning and Managing Cloud Infrastructure. Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

We are looking for a Dynamics 365 Contact Centre Architect to join our growing team focused on delivering next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions which will include automation and data-driven intelligence to drive transformative customer experiences. As a key member of our Contact Center go-to-market (GTM) initiative, you will collaborate with pre-sales, industry experts, delivery teams, and Microsoft to define and execute scalable, intelligent solutions built on Dynamics 365 Contact Center, Azure Communication Services, Teams Voice, Power Platform and Microsoft Copilot creating powerful agent and customer experiences across industries. Key Responsibilities * Understand client CX needs and industry trends to design forward-thinking CCaaS solutions. * Collaborate with pre-sales and account teams to shape solutions, estimate effort, and support proposal development. * Define and implement workflows that cover voice, digital messaging, bots, knowledge, and agent assist capabilities within the Microsoft ecosystem. * Architect modern contact center solutions using Microsoft Contact Center Platform, Dynamics 365 Customer Service, D365 Copilot, Azure Communication Services, Copilot Studio, Power Platform and Teams Voice. * Lead technical implementation across pre-sales, solution planning and delivery. * Define repeatable reference architectures, deployment models, and reusable accelerators. * Stay current on Microsoft's CCaaS roadmap, product enhancements, and ecosystem partnerships. We are looking for a Dynamics 365 Contact Centre Architect to join our growing team focused on delivering next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions which will include automation and data-driven intelligence to drive transformative customer experiences. As a key member of our Contact Center go-to-market (GTM) initiative, you will collaborate with pre-sales, industry experts, delivery teams, and Microsoft to define and execute scalable, intelligent solutions built on Dynamics 365 Contact Center, Azure Communication Services, Teams Voice, Power Platform and Microsoft Copilot creating powerful agent and customer experiences across industries. Key Responsibilities * Understand client CX needs and industry trends to design forward-thinking CCaaS solutions. * Collaborate with pre-sales and account teams to shape solutions, estimate effort, and support proposal development. * Define and implement workflows that cover voice, digital messaging, bots, knowledge, and agent assist capabilities within the Microsoft ecosystem. * Architect modern contact center solutions using Microsoft Contact Center Platform, Dynamics 365 Customer Service, D365 Copilot, Azure Communication Services, Copilot Studio, Power Platform and Teams Voice. * Lead technical implementation across pre-sales, solution planning and delivery. * Define repeatable reference architectures, deployment models, and reusable accelerators. * Stay current on Microsoft's CCaaS roadmap, product enhancements, and ecosystem partnerships.

Job Description Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers. Responsibilities 1. Delivery Operations Management: Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. 2. Driver Management: Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. 3. Customer Service: Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. 4. Technology & Innovation: Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. 5. Budget Management: Identify and implement cost-saving measures to optimize operational expenses. 6. Team Leadership: Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence. Job Duties Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Workflows, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. Identify and implement cost-saving measures to optimize operational expenses. Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence Skills: Leadership and Team Management Communication and Interpersonal Skills Problem-Solving and Analytical Skills Customer Service Orientation Organizational and Planning Skills Data Analysis and Reporting Technology Savvy Time Management Requirements Requirements/Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 5+ years of experience in logistics or transportation, with a focus on last-mile delivery. Proven experience managing and supervising delivery teams. Strong analytical and problem-solving skills with the ability to interpret data and drive improvements. Excellent communication, interpersonal, and customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Transportation Management Systems (TMS) and route optimization software is a plus. Ability to travel up to 10% in U.S. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)

Job Description Why join Samsung SDS? Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world. To learn more about Samsung SDS America, Inc. please visit *********************** Key Responsibilities As a Logistics Contract Paralegal, you will work with the Legal & Compliance team and various business representatives to support contract and project management functions of the company's smart logistics (SL) business. This position will provide comprehensive legal support, focusing on contract management and other legal administrative duties. This position will be responsible for coordinating the entire contract lifecycle, from initial drafting and review to negotiation and documentation. The position will also be responsible for managing logistics business-related licenses and insurance. The position reports to Head of SL Legal, and requires an outstanding work ethic, positive attitude, ability to work efficiently, and excellent customer service and attention to detail. Contract Management Review contract request forms and collect information necessary for contracts Draft, review, edit and analyze various types of contracts, including NDAs, logistics services agreements, transportation agreements, warehouse management agreements and the like Provide guidance and support to colleagues regarding contract-related matters Handle amendments and/or supplemental agreements of existing contracts as needed to accommodate changes in business requirements Coordinate with various departments to ensure contracts are in compliance with legal and regulatory standards, and company policies Contract Negotiation Collaborate with cross-functional teams, including legal, procurement, finance, pricing, sales, and operations to ensure alignment on contract terms and conditions Act as the point of contact for contract-related discussions, and serve as key liaison between corporate counsel and other stakeholders Strive to achieve favorable terms and conditions while maintaining strong client relationships Administrative Support Provide administrative support of the day-to-day activities of SL Legal & Compliance Process budget requests and invoices, expenses and reimbursements and the like Maintain and update logistics-related licenses and insurance policies Organize and prepare for meetings, events, presentations and reports Documentation and Record-Keeping Route contracts for signature, collect and save fully executed contracts in designated shared folders Manage the contract lifecycle through Cello, including amendments, renewals, and termination processes Maintain accurate and organized contract records in team's shared folders and files Create and maintain a contract database, contract-related information and other references Legal Research and Compliance Conduct legal research on laws and regulations specific to the logistics and transportation industry Assist in ensuring compliance with relevant laws and regulations in the logistics industry Litigation Support and Others Assist in other legal matters such as litigation, claims, and other disputes Develop and provide contract/legal training to internal clients in a clear and understandable manner Perform other duties as assigned or required Requirements Requirements/Qualifications College degree or equivalent work experience Minimum of 2-3 years of experience as a contract manager, preferably in the logistics or transportation industry High energy, fast learner, flexible and able to execute in a fast-paced, very diverse environment Ability to prioritize numerous projects under deadline pressure, and work extended hours as required Well-organized and detail oriented with an outstanding work ethic and customer-oriented attitude Familiarity with a wide variety of corporate and commercial agreements Strong administrative, interpersonal skills, and excellent verbal and written communication Excellent research, analytical, and organizational skills Ability to work both independently and as a good team player Work across time zones and cultures with a cross functional group of stakeholders Proficient with software including Microsoft Office Suite (Word, PowerPoint, Excel); and ability to conduct internet research and learn to use internal contract management tools such as Cello, our integrated logistics platform Understanding of logistics and supply chains industry a plus Physical Demands The position requires the ability to talk and hear while performing the duties of this job. The position requires the ability to stand, walk, and use hands to handle or feel, and reach with hands and arms. The position requires dexterity to write and use computer keyboard and mouse. The position requires multitasking and solving complex issues, occasionally in a fast-paced environment. This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)

Welcome to a unique professional challenge where you will pioneer our new eProcurement Solution, merging the entrepreneurial drive of a startup with the solid foundation of Samsung SDS America. As our Sales Executive, you're not just joining a company; you are at the helm of a novel business division within a renowned technology leader. This role offers a distinctive mix of innovation, leadership, and growth, supported by the resources and stability of Samsung. Your pivotal role in building and advancing sales for our new eprocurement solution is more than a typical sales position; it's about establishing the foundations of a new business segment within Samsung SDS America. You'll engage prospective clients, comprehend their unique needs, and demonstrate how our innovative solution can transform their supplier management and procurement processes. In this role you will play a key part in shaping the success of Caidentia by identifying and engaging prospective clients, understanding their business needs, and effectively demonstrating how our solution can optimize their supplier relationships and streamline the procurement processes. As a Sales Executive, you will be focusing on the following key responsibilities: · Client Engagement & Relationship Building: Develop meaningful relationships with potential B2B clients, understand their business challenges, and articulate how our eProcurement Solution addresses these needs. · Strategic Sales & Revenue Goals: Spearhead new business development with a focus on meeting and exceeding set revenue goals. Utilize your sales acumen to identify opportunities, forge connections, and seal deals. · Collaborative Leadership: Partner with cross-functional teams to align our solutions with client requirements, setting the stage for enduring success. Ideal candidate for this role is procurement and supplier relationship management domain expert with significant experience in mid-market B2B sales; we are looking for someone who has exceptional communication skills and proven track record and achieving and surpassing revenue targets. This is more than a job opportunity; it's a chance to drive a new business venture, fully supported by the resources and reputation of Samsung SDS America. Here, you'll drive growth, shape a new market presence, and make a lasting impact in the industry. This is a remote role based in the US. Responsibilities Build positive relationship with existing and prospective mid-market customers and maintain client records Identify prospective customers, lead generation and find new business opportunities Meet or exceed your sales quota Articulate technical concepts to different audiences, including C-level executives Give sales presentation to potential customers with in-depth product knowledge Provide strategic guidance and support throughout the sales process. Perform cost-benefit analyses and negotiate contracts with clients Make cold calls in order to reach out to customers Stay up-to-date with industry trends and emerging technologies related to SaaS and enterprise software solutions Collaborate with the cross-functional team to create sales strategies and proposals Engage in marketing campaigns and industry events. Prepare weekly and monthly reports and manage month-end closing processes Maintain documentation of sales and prepare sales contracts for new projects Participate and contribute to the hiring and growing a team Requirements 5+ years of solution sales experience the eprocurement, S2P or P2P space Strong background in SaaS and mid-market software solutions Strong knowledge of the supplier management, procurement processes, and supply chain dynamics Excellent customer relationship management skills, including effective oral and written communications Ability to articulate complex ideas in a simple and understandable manner Proven track record of exceeding sales targets Excellent negotiation skills Outstanding problem solving and analytical skills, including ability to build clear observations, analysis and conclusions based on customer interviews and data Ability to work independently and as part of a team Willingness to travel as required nationally and internationally Bachelor's Degree in relevant field Must be able to travel up to 40% national and international for business Must be eligible to work in the US for any employer without restrictions Must be based in the US Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

Job Description Why join Samsung SDS? Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world. To learn more about Samsung SDS America, Inc. please visit *********************** Responsibilities The Logistics Sales Associate is responsible for driving business growth by identifying new customers, proposing logistics solutions, participating in bidding processes, and converting opportunities into revenue. The role focuses on new client acquisition, business proposals, active sales engagement (cold calls, sales tools, and lead generation) across target industries: Apparel & Retail, Cosmetics & Beauty, Cold Chain (Pharma & F&B), High-tech, Automotive, and Energy (Solar & ESS). 1. New Customer Acquisition & Business Development Identify and engage potential clients through cold calls, sales tools, and market research. Prepare and present tailored logistics proposals, including fulfillment services and local transportation (W&D). Actively participate in bid processes and follow up on opportunities. Explore upselling and cross-selling opportunities within new and existing accounts. 2. Sales Execution & Revenue Generation Manage the full sales cycle from lead generation to contract closure. Achieve assigned sales and profitability targets. Track pipeline and follow up on potential opportunities using CRM or sales tools. 3. Pricing & Contract Coordination Collaborate with the Pricing team to source competitive freight rates and structure profitable proposals. Work with the Legal team to review and finalize contracts. Negotiate pricing, contract terms, and service agreements to secure mutually beneficial deals. 4. Operational & Issue Management Serve as the primary contact for customers, ensuring smooth service delivery. Troubleshoot cost or operational issues and coordinate with the Operations team to maintain service continuity. 5. Financial & Risk Oversight Monitor and manage accounts receivable (AR) and accounts payable (AP), ensuring timely collection and payment. Coordinate with the Claims/Customer Service team to resolve complaints and service-related issues. 6. Customer Relationship Management Build and maintain strong client relationships, providing updates, service information, and industry insights. Ensure customer satisfaction by proactively addressing potential issues. 7. Cross-functional Collaboration Work with Sales, Marketing, Operations, Pricing, Legal, and Claims teams to deliver solutions aligned with customer needs. Coordinate internal resources to support account growth and service quality. 8. Reporting & Communication Provide regular updates to management on sales performance, pipeline, AR/AP status, and business opportunities. Share insights on market trends, competitor activities, and potential opportunities. Requirements High School diploma required; Bachelor's in Business, Marketing, Logistics, Supply Chain, or related field preferred 1-3 years of experience preferred; 3+ years highly desirable in logistics, 3PL, or sales roles Proven sales experience in logistics, freight forwarding, or related industries Experience with consulting-based logistics proposals a plus Background in W&D operations: FTL, LTL, warehouse transportation, and fulfillment services highly preferred Experience in ocean/air freight forwarding preferred Proactive, positive attitude with strong relationship-building and business development skills Understanding of logistics operations, pricing, and financial basics (AR/AP) Excellent communication, presentation, and problem-solving skills Strong organizational skills and ability to manage multiple priorities Self-motivated, enthusiastic, and team player Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook) Willingness to travel up to 30% in the U.S. Work Location: Plano, TX or Duluth, GA (Onsite) Benefits We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access training, tools, and resources to grow your skills and career. Service Awards We celebrate your dedication! Receive special recognition and rewards for your years of service and commitment to the company. Subsidized Lunch Support Enjoy your meal with a support. ...and more! Additional perks and programs designed to support you, at work and beyond. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. This Sales position is under *Sales bonus policy. *Sales bonus quarterly based on operating profit and sales revenue achievement rate based on KPI/ Revenue Target. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us · Samsung SDS Logistics · YouTube · Cello Square · LinkedIn · X (Twitter)

We are seeking an experienced Delivery Lead to manage medium to large-scale consulting and software application development projects within a global enterprise environment. This role requires a strong blend of consulting expertise, client-facing skills, and technical delivery leadership. You will be accountable for the successful execution of complex programs, ensuring quality outcomes, customer satisfaction, and alignment with business objectives.As a Delivery Lead, you will also contribute to sales pursuits, solution planning, and deal shaping, while mentoring team members and fostering a collaborative culture.Key ResponsibilitiesWithin a dynamic and collaborative environment, you will:Lead Program Delivery: Drive the delivery of contracted solutions - including software application consulting and development at the agreed terms, economics, schedule, and quality standards.Risk & Change Management: Identify and manage program risks, secure senior management buy-in for critical plans and changes, and provide strategic direction for change enablement activities.Project Governance: Develop and maintain project work plans, including schedule, effort, and cost estimates. Ensure accurate requirements traceability throughout the lifecycle.Stakeholder Engagement: Understand client goals and expectations, address misalignments, and maintain proactive communication to ensure satisfaction.Team Leadership: Provide leadership across software development teams and consulting resources, including onshore, offshore, and nearshore teams. Mentor and develop team members, fostering career growth.Sales Support: Participate in key sales pursuits, contributing to solution planning and shaping deals that deliver business value.Governance Strategy: Define and implement control structures to ensure desired outcomes across projects and programs. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.

Samsung SDS is a global leader in logistics, powered by innovative IT solutions like our integrated "Cello" platform. As Logistics Legal Counsel on the Legal & Compliance team, you'll deliver strategic legal support to our Smart Logistics (SL) business, driving growth in 3PL/4PL services, transportation, warehousing, import/export, and customs. You'll identify significant legal issues and provide accurate, relevant, and timely legal support to various business stakeholders of the company's SL business. You'll also draft, negotiate, and review complex commercial contracts in the context of global supply chain and logistics services, particularly relating to 3PL and 4PL transportation, warehousing, import/export, and customs. Further, you'll provide legal advice for the resolution of logistics claims and mitigate legal risks by ensuring compliance with all laws and regulations applicable to SL business. This role demands strong communication, industry knowledge, and collaboration across global stakeholders. Ideal for a proactive legal expert who thrives in a dynamic environment, balancing legal precision with business acumen. Join us to shape the future of supply chain logistics. Learn more at: ********************************************** Key Responsibilities: Contract Management & Commercial Transaction * Draft, review, and negotiate a broad range of commercial contracts related to logistics services, including multimodal transportation agreements (OTR, ocean, air, drayage, and LTL/FTL), warehouse management agreements, and global supply chain arrangements * Work within company guidelines to review, analyze, and negotiate contractual agreements with customers, shippers, consignees, and carriers * Support business development through RFP responses and contract negotiations with customers, carriers, and logistics partners * Collaborate with internal and external stakeholders to negotiate contract terms that protect company interests while maintaining strong client relationships Claims Management & Resolution * Analyze claims data to determine claim validity, coverage, and/or liability for logistics claims arising from transportation (trucks/trailers, cargo/freight, maritime), warehouse operations, and property damages * Provide strategic legal advice to internal clients for the resolution of claims and complaints * Draft, review, and negotiate the full range of legal documents relating to various claims, including demand letters, settlement agreements, and releases * Manage claims litigation strategy, including settlements and insurance coverage, and attend mediations, arbitrations, or trials as needed * Communicate effectively with insurance brokers, carriers, third-party administrators, legal counsel, and other stakeholders regarding claims matters * Escalate and coordinate with external claims adjusters to resolve claims issues Legal Advisory & Stakeholder Relations * Serve as primary legal contact for internal stakeholders and liaise with external parties, including customers, vendors, outside counsel, auditors, and insurance brokers/carriers * Represent SL Legal in internal and external meetings and communicate accordingly with third-party bodies * Act as the internal subject matter expert to provide interpretation and explanation of contracts, applicable laws and statutes (e.g., Carmack Amendment) related to claims and logistics operations Regulatory Compliance & Risk Management * Advise on legal and regulatory matters affecting logistics operations, with particular focus on transportation regulations, customs compliance, import/export requirements (e.g., DOT, FMCSA, FMC, OSRA 2022, CBP, CTPAT) * Identify legislative and regulatory changes affecting logistics and advise business units on compliance measures * Assist in developing and implementing compliance programs and internal policies to mitigate legal and operational risks * Stay current with evolving regulations from FMC, FMCSA, and other relevant regulatory authorities Reporting, Training, & Best Practices * Develop and distribute key reports and analyses, including comprehensive claim reports and ad hoc reports for management to support findings and data-driven decision making * Deliver training sessions and develop training materials for business teams on claims handling, contract compliance, legal obligations, and risk management * Develop legal resources including claims handling guidelines and contract playbooks for internal stakeholders * Promote legal compliance and best practices across business operations Additional Responsibilities * Support cross-functional teams across different time zones and cultures * Perform other duties as assigned

Samsung SDS America is the IT solutions and services arm of Samsung, driving digital innovation across industries. We specialize in advanced cloud, AI, analytics, and enterprise solutions that empower businesses to operate smarter and faster. Samsung SDS America is seeking a Senior Linux Data Center Engineer to join our dynamic team in Plano, TX. This role is ideal for a seasoned infrastructure professional with deep expertise in Linux systems and high-performance computing (HPC). You will be at the forefront of designing, implementing, and optimizing mission-critical infrastructure that powers advanced workloads across data centers, networks, security, VMware, storage, and GPU platforms. As a senior engineer, you'll leverage automation, scripting, and monitoring tools to seamlessly manage both on-premises and cloud environments, ensuring performance, scalability, and reliability. This is a hands-on, on-site position where your technical expertise and problem-solving skills will directly impact the success of cutting-edge projects. In Plano, TX, you'll be part of a team that blends global scale with local innovation, tackling complex challenges in data infrastructure and high-performance computing to support Samsung's diverse ecosystem. This is 100% onsite position. Responsibilities: * Design, implement, maintain, and optimize infrastructure systems across multiple platforms, including data centers, server hardware, operating systems, virtualization technologies, storage and backup solutions, automation tools, scripting languages, container orchestration, monitoring and logging, and cloud environments. * Ensure high availability, scalability, and security of infrastructure systems. * Develop and document standard operating procedures for system installation, configuration, maintenance, and troubleshooting. * Monitor and troubleshoot system performance issues and identify areas for improvement. * Collaborate with other teams within the organization to ensure seamless integration of infrastructure systems with other applications and services * Stay current with industry trends and emerging technologies and make recommendations for technology upgrades and improvements. * Provide technical guidance and mentorship to junior team members. * Participate in an on-call rotation to handle urgent infrastructure issues outside regular business hours. * Business travel: 5% domestic & international

We are looking for a Dynamics 365 Contact Centre Architect to join our growing team focused on delivering next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions which will include automation and data-driven intelligence to drive transformative customer experiences. As a key member of our Contact Center go-to-market (GTM) initiative, you will collaborate with pre-sales, industry experts, delivery teams, and Microsoft to define and execute scalable, intelligent solutions built on Dynamics 365 Contact Center, Azure Communication Services, Teams Voice, Power Platform and Microsoft Copilot creating powerful agent and customer experiences across industries. Key Responsibilities Understand client CX needs and industry trends to design forward-thinking CCaaS solutions. Collaborate with pre-sales and account teams to shape solutions, estimate effort, and support proposal development. Define and implement workflows that cover voice, digital messaging, bots, knowledge, and agent assist capabilities within the Microsoft ecosystem. Architect modern contact center solutions using Microsoft Contact Center Platform, Dynamics 365 Customer Service, D365 Copilot, Azure Communication Services, Copilot Studio, Power Platform and Teams Voice. Lead technical implementation across pre-sales, solution planning and delivery. Define repeatable reference architectures, deployment models, and reusable accelerators. Stay current on Microsoft's CCaaS roadmap, product enhancements, and ecosystem partnerships. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.

Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers. Responsibilities 1. Delivery Operations Management: Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. 2. Driver Management: Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. 3. Customer Service: Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. 4. Technology & Innovation: Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. 5. Budget Management: Identify and implement cost-saving measures to optimize operational expenses. 6. Team Leadership: Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence. Job Duties Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Workflows, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers. Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation. Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance. Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery. Identify and implement cost-saving measures to optimize operational expenses. Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence Skills: Leadership and Team Management Communication and Interpersonal Skills Problem-Solving and Analytical Skills Customer Service Orientation Organizational and Planning Skills Data Analysis and Reporting Technology Savvy Time Management Requirements Requirements/Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 5+ years of experience in logistics or transportation, with a focus on last-mile delivery. Proven experience managing and supervising delivery teams. Strong analytical and problem-solving skills with the ability to interpret data and drive improvements. Excellent communication, interpersonal, and customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Transportation Management Systems (TMS) and route optimization software is a plus. Ability to travel up to 10% in U.S. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)

Samsung SDS is a global leader in logistics, powered by innovative IT solutions like our integrated "Cello" platform. As Logistics Legal Counsel on the Legal & Compliance team, you'll deliver strategic legal support to our Smart Logistics (SL) business, driving growth in 3PL/4PL services, transportation, warehousing, import/export, and customs. You'll draft, negotiate, and review complex commercial contracts; resolve claims; and ensure compliance with evolving regulations to mitigate risks and support business objectives. This role demands strong communication, industry knowledge, and collaboration across global stakeholders. Ideal for a proactive legal expert who thrives in a dynamic environment, balancing legal precision with business acumen. Join us to shape the future of supply chain logistics. Learn more at: ********************************************** Key Responsibilities: Contract Management & Negotiation * Draft, review, redline, and negotiate a wide range of logistics contracts, including services agreements, warehouse management, multi-modal transportation (OTR, ocean, air, drayage, and LTL/FTL), and related agreements * Collaborate with internal and external stakeholders to secure terms favorable to the company while fostering strong client relationships * Ensure all contracts comply with legal, regulatory, and company policies Compliance & Regulatory Advisory * Serve as subject matter expert on contracts, applicable laws, and regulations (e.g., FMCSA, FMC, OSRA 2022, privacy laws like CCPA/GDPR) * Monitor legal and regulatory developments in trade, import/export, logistics, and supply chain; advise on impacts to strategy and operations * Develop templates, workflows, and training sessions to promote compliance and best practices across the organization Risk Management & Claims Resolution * Identify potential risks, recommend mitigation strategies, and provide legal advice on logistics claims, disputes, and complaints * Support claim processes, assessing validity, coverage, and liability * Assist with litigation, alternative dispute resolutions, and special projects Collaboration & Representation * Represent SL Legal in meetings with customers, vendors, partners, outside counsel, auditors, and insurers * Work cross-functionally across time zones and cultures to support business stakeholders * Report timely to managers and leaders on * Perform other duties as assigned or needed

Why join Samsung SDS? Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world. To learn more about Samsung SDS America, Inc. please visit *********************** Responsibilities This Logistics 4PL Innovation Operation Director is responsible for overseeing the entire supply chain by coordinating multiple logistics partners, including 3PLs, carriers, warehouses, and technology providers. They manage end-to-end visibility, performance, optimization, and strategic planning to improve cost efficiency, service levels, and supply chain agility. Additionally, 4PLs act as a single point of contact and continuously analyze operations to implement improvements and resolve issues across the logistics network. 1. Supply Chain Strategy & Design Develop overall logistics and supply chain strategies aligned with customer business goals. Optimize logistics network design (routes, modes, warehouses, vendor selection, etc.). Evaluate total logistics cost-to-serve and create continuous improvement plans. 2. Centralized Supply Chain Control Tower Operate a single command center providing visibility across air, ocean, trucking, warehousing, and last-mile logistics. Monitor real-time shipment tracking, exceptions, and performance across all partners. Provide unified reporting and business intelligence dashboards. 3. Vendor and 3PL Management Select, manage, and evaluate 3PL partners, carriers, brokers, and other logistics vendors. Ensure service-level agreement (SLA) compliance on cost, delivery performance, accuracy, and other KPIs. Provide vendor scorecards and lead quarterly business reviews. 4. End-to-End Supply Chain Coordination Coordinate logistics activities across procurement, transportation, warehousing, and delivery. Ensure smooth handovers between carriers, warehouses, customs agents, and final delivery providers. Maintain a single source of truth for shipment and inventory data. 5. Cost and Financial Management Control total logistics budgets and provide financial transparency. Identify cost-saving initiatives such as consolidation, rate optimization, detention reduction, or vendor re-bidding. Audit invoices, freight bills, and vendor charges. 6. Technology & Systems Integration Implement and manage advanced platforms (In-house Cello System, TMS, WMS, ERPs, visibility tools). Integrate data from multiple logistics partners for end-to-end visibility. Automate reporting, alerts, KPI dashboards, and planning tools. 7. Performance Monitoring & KPI Management Define and monitor KPIs across the entire supply chain (lead time, on-time delivery, service failures, detention, damage, etc.). Provide regular reporting to leadership and clients. Identify trends and root causes of operational gaps. 8. Continuous Improvement & Innovation Lead projects to improve speed, cost, and quality. Recommend process automation, warehouse optimization, IoT tracking, AI forecasting, robotic improvement, etc. Benchmark industry standards and best practices. 9. Risk & Exception Management Anticipate logistics disruptions (port congestion, customs delays, weather, carrier issues). Manage recovery plans and provide fast alternatives (rerouting, mode change, expediting). Communicate risk proactively to customers and leadership. 10. Customer Relationship & Stakeholder Management Act as the single point of contact for all logistics issues and strategic discussions. Align operations with client business needs and growth plans. Support strategic planning such as seasonal volumes, new FC openings, and major initiatives. Requirements Requirements/Qualifications Bachelor's Degree or higher required in a business-related field, High School Diploma required 15+ years of experience in global freight forwarding and/or relevant logistics sales experience required Experience working with one of the top global freight forwarders preferred Possess a thorough understanding of the domestic and international transportation industry modes (trucking, rail, air and ocean) Proven track record in sales, prospecting, and developing accounts Familiar with digital freight forwarder platforms and processes Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff) Excellent presentation and selling skills with exceptional attention to detail and follow up with clients Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook Ability to travel up to 20% in U.S. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)

Why join Samsung SDS? Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world. To learn more about Samsung SDS America, Inc. please visit *********************** Key Responsibilities As a Logistics Contract Paralegal, you will work with the Legal & Compliance team and various business representatives to support contract and project management functions of the company's smart logistics (SL) business. This position will provide comprehensive legal support, focusing on contract management and other legal administrative duties. This position will be responsible for coordinating the entire contract lifecycle, from initial drafting and review to negotiation and documentation. The position will also be responsible for managing logistics business-related licenses and insurance. The position reports to Head of SL Legal, and requires an outstanding work ethic, positive attitude, ability to work efficiently, and excellent customer service and attention to detail. Contract Management Review contract request forms and collect information necessary for contracts Draft, review, edit and analyze various types of contracts, including NDAs, logistics services agreements, transportation agreements, warehouse management agreements and the like Provide guidance and support to colleagues regarding contract-related matters Handle amendments and/or supplemental agreements of existing contracts as needed to accommodate changes in business requirements Coordinate with various departments to ensure contracts are in compliance with legal and regulatory standards, and company policies Contract Negotiation Collaborate with cross-functional teams, including legal, procurement, finance, pricing, sales, and operations to ensure alignment on contract terms and conditions Act as the point of contact for contract-related discussions, and serve as key liaison between corporate counsel and other stakeholders Strive to achieve favorable terms and conditions while maintaining strong client relationships Administrative Support Provide administrative support of the day-to-day activities of SL Legal & Compliance Process budget requests and invoices, expenses and reimbursements and the like Maintain and update logistics-related licenses and insurance policies Organize and prepare for meetings, events, presentations and reports Documentation and Record-Keeping Route contracts for signature, collect and save fully executed contracts in designated shared folders Manage the contract lifecycle through Cello, including amendments, renewals, and termination processes Maintain accurate and organized contract records in team's shared folders and files Create and maintain a contract database, contract-related information and other references Legal Research and Compliance Conduct legal research on laws and regulations specific to the logistics and transportation industry Assist in ensuring compliance with relevant laws and regulations in the logistics industry Litigation Support and Others Assist in other legal matters such as litigation, claims, and other disputes Develop and provide contract/legal training to internal clients in a clear and understandable manner Perform other duties as assigned or required Requirements Requirements/Qualifications College degree or equivalent work experience Minimum of 2-3 years of experience as a contract manager, preferably in the logistics or transportation industry High energy, fast learner, flexible and able to execute in a fast-paced, very diverse environment Ability to prioritize numerous projects under deadline pressure, and work extended hours as required Well-organized and detail oriented with an outstanding work ethic and customer-oriented attitude Familiarity with a wide variety of corporate and commercial agreements Strong administrative, interpersonal skills, and excellent verbal and written communication Excellent research, analytical, and organizational skills Ability to work both independently and as a good team player Work across time zones and cultures with a cross functional group of stakeholders Proficient with software including Microsoft Office Suite (Word, PowerPoint, Excel); and ability to conduct internet research and learn to use internal contract management tools such as Cello, our integrated logistics platform Understanding of logistics and supply chains industry a plus Physical Demands The position requires the ability to talk and hear while performing the duties of this job. The position requires the ability to stand, walk, and use hands to handle or feel, and reach with hands and arms. The position requires dexterity to write and use computer keyboard and mouse. The position requires multitasking and solving complex issues, occasionally in a fast-paced environment. This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds. Benefits Benefits & Perks We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work. Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered. 401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions. Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses. Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug. Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments. Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage. Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power. Wellness Programs From fitness incentives to mental health support, we've got your well-being covered. Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career. Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication. Subsidized Lunch Support Savor your meals with our support. ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life. Samsung SDS America supports your professional development and growth in your future career. Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. Follow Us Samsung SDS Logistics YouTube Cello Square LinkedIn X (Twitter)