Senior voice engineer vs provisioning analyst

Differences between senior voice engineer and provisioning analyst duties and responsibilities

Senior voice engineer example responsibilities.

• Supervise, engineer, manage and maintain multiple telecommunication, and telephony engineering projects.
• Provide training to management and end users for ACD equipment and CMS reporting.
• Configure and maintain various Cisco IOS base switches, routers, voice gateways and gatekeepers.
• Coordinate conversion of local numbers to IVR application, improve customer satisfaction and reduce telecommunication cost at local sites.
• Configure MPLS on Masergy converge networks.
• Design and implement wireless IP network.
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Provisioning analyst example responsibilities.

• Manage the SharePoint site for team collaboration.
• Manage a customer base to maintain satisfaction levels and help with the provision of new services of VoIP.
• Manage efforts across business units, Telecom functional areas, carriers, and vendors to meet business/technical requirements.
• Achieve accelerated delivery dates by creating a more efficient process for ordering EarthLink DSL for internal business lines.
• Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
• Review accuracy and submit orders for T1, ISDN, DSL and other services to various vendors.
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