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Server and shift manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical server and shift manager skills. We ranked the top skills for server and shift managers based on the percentage of resumes they appeared on. For example, 28.1% of server and shift manager resumes contained cleanliness as a skill. Continue reading to find out what skills a server and shift manager needs to be successful in the workplace.

15 server and shift manager skills for your resume and career

1. Cleanliness

Here's how server and shift managers use cleanliness:

Maintained cleanliness of the restaurant and assisted servers during the shift as needed.
Fill in as needed as server, always maintaining cleanliness and customer satisfaction.

2. Math

Here's how server and shift managers use math:

Calculated daily and weekly inventory count exhibiting proper math skills.
Verified drawers, safes, and deposits exhibiting proper math skills with cash amounts up to $2700.

3. Guest Complaints

Here's how server and shift managers use guest complaints:

Handled guest complaints in a positive and timely manner, increasing percent of return customers.
Handled any guest complaints and fixed any issues that may arise on my shifts.

4. Wine

Here's how server and shift managers use wine:

Cultivated relationships with wine distributors, vineyard representatives, and winemakers.
Attended wine seminars and work with representatives from beverage distributors.

5. Work Ethic

Here's how server and shift managers use work ethic:

Obtained several promotions during employment based on a strong work ethic and positive interpersonal skills with both customers and co-workers
Maintained a strong work ethic and gained organizational and time-management skills.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how server and shift managers use phone calls:

Waited tables during busy, high volume hours while also answering phone calls at least fifteen times a shift.
Answer phone calls, take and maintain reservations, and handling take out orders via phone.

7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how server and shift managers use customer service:

Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting my service.
Provided excellent customer service by answering inquiries, resolving customer issues/complaints and providing information regarding products and services.

8. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how server and shift managers use food service:

Resolve customer complaints regarding food service, making sure they leave with a smile.
Operated and managed bar service and food service in the bar area.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how server and shift managers use pos:

Worked on POS systems, processed all types of payments, made the schedule every week.
Utilized Aloha POS Systems to increase efficiency and handle multiple cash and credit card transactions.

10. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how server and shift managers use beverage orders:

Receive food and beverage orders, advise on daily specials, and deliver food and drinks.
Oversee correct production of customer food and beverage orders to company standards.

11. Culinary

Here's how server and shift managers use culinary:

Employed sales techniques and provided culinary education to peers and guests.

12. Guest Satisfaction

Here's how server and shift managers use guest satisfaction:

Led new employees to ensure guest satisfaction through training and adhering to company policies and expectations.
Conduct initial orientation and training of all new servers and greeters to ensure maximum guest satisfaction.

13. Cash Handling

Here's how server and shift managers use cash handling:

Served customers, light stock, food prep, answered phone, cash handling, supervised all employees on shift.
Answer phones, wait tables, cash handling, maintain sanitary conditions, food preparation, manage night shift

14. Food Preparation

Here's how server and shift managers use food preparation:

Performed food preparation and delivery duties.
Cashiered, answered phones, took orders, mild food preparation, and supervised a team of 6.

15. Fine Dining

Here's how server and shift managers use fine dining:

Inventory, payroll and management of employees to establish consistent customer satisfaction through excellent fine dining service and hospitality.
Provided consistently exceptional service in a fine dining environment while maintaining a professional and welcoming approach for customers.

What skills help Server And Shift Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of server and shift manager skills to add to your resume

The most important skills for a server and shift manager resume and required skills for a server and shift manager to have include:

Cleanliness
Math
Guest Complaints
Wine
Work Ethic
Phone Calls
Customer Service
Food Service
POS
Beverage Orders
Culinary
Guest Satisfaction
Cash Handling
Food Preparation
Fine Dining
Food Orders
Food Safety

Safety Procedures
Micros
Allergies
Customer Complaints
Drink Orders
Excellent Guest
Guest Relations
Exceptional Guest
Alcoholic Beverages
Bank Deposits
Bartending
Computer System
New Servers
Cash Drawers
To-Go Orders
Customer Orders
FOH

Exceptional Dining
Quality Customer Service
Restaurant Operations
Menu Choices
Inventory Control
Pleasant Dining
Customer Issues
Customer Satisfaction
Upselling
Customer Inquiries
Financial Transactions
Labor Costs
Repeat Business
Inventory Management
Customer Relations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Server And Shift Manager
Server And Shift Manager Skills

Updated January 8, 2025

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