What does a service delivery coordinator do?
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
Service delivery coordinator responsibilities
Here are examples of responsibilities from real service delivery coordinator resumes:
- Review and manage any contractual inquires from branches, patients, referral sources, case managers while monitoring all EDI transmission.
- Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
- Create and develop POS materials used throughout the company.
- Complete HUD require reports and enter ISP into database.
- Summit semi-report to the HUD and other funds relate projects.
- Monitor building HVAC systems to ensure most efficient operating schedules.
- Monitor services and maintain quarterly progress reports and semi-annual IFSP reviews.
- Initiate IFSP strategies to identify the best possible services for each child.
- Help technicians come up with ideas to easily troubleshoot and resolve customers problem fast and easily.
- Process orders, returns, credits, and third-party invoices for company's largest accounts in several EDI systems.
- Create policies with the every evolving health care system, maintain a SharePoint which house all the policies for the department.
- Conduct bimonthly payroll and timekeeping.
- Reconcile agency's Medicaid reimbursement.
- Confirmed/Process Medicaid billable hours/visits then submit electronically to Unysis.
- Provide medicare counseling to seniors approaching retirement and options counseling during medicare open enrollment.
Service delivery coordinator skills and personality traits
We calculated that 25% of Service Delivery Coordinators are proficient in Service Delivery, Project Management, and Customer Satisfaction.
We break down the percentage of Service Delivery Coordinators that have these skills listed on their resume here:
- Service Delivery, 25%
Designed and implemented training program and documentation that expanded Service Delivery capabilities to include offshore resources and European customer-base.
- Project Management, 17%
Coordinated tasks for the Program and Project Management teams for six hardware/software refresh events.
- Customer Satisfaction, 10%
Implement global projects for complex circuits to ensure accuracy, quality and timeliness for optimal customer satisfaction.
- Customer Service, 7%
Provided exceptional customer service to support all KUKA Engineering and Corporate managers by planning, organizing and executing daily/weekly projects.
- Data Entry, 5%
Exceeded department goal of provisioning 20 orders per day utilizing alpha and numeric data entry.
- SLA, 5%
Provide monthly SLA reporting to Management and metrics consolidation to ensure consistency of customer support across the organization.
Most service delivery coordinators use their skills in "service delivery," "project management," and "customer satisfaction" to do their jobs. You can find more detail on essential service delivery coordinator responsibilities here:
The three companies that hire the most service delivery coordinators are:
- Baker Hughes5 service delivery coordinators jobs
- Insight Investments5 service delivery coordinators jobs
- Cogent Communications2 service delivery coordinators jobs
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Service delivery coordinator vs. Office manager
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
There are some key differences in the responsibilities of each position. For example, service delivery coordinator responsibilities require skills like "service delivery," "project management," "customer satisfaction," and "data entry." Meanwhile a typical office manager has skills in areas such as "patients," "financial statements," "office operations," and "office equipment." This difference in skills reveals the differences in what each career does.
Office managers earn the highest salaries when working in the construction industry, with an average yearly salary of $53,450. On the other hand, service delivery coordinators are paid more in the technology industry with an average salary of $72,670.On average, office managers reach similar levels of education than service delivery coordinators. Office managers are 3.0% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Service delivery coordinator vs. Assistant supervisor
An assistant supervisor is responsible for assisting supervisors in various tasks and functioning as their point of contact to coordinate with employees in a company, ensuring that their needs are understood and relayed. Aside from overseeing the operations of workflow and workforce, an assistant supervisor's duties will also revolve around clerical tasks such as preparing reports and necessary documents, handling the leaves of employees, and other forms of correspondence. Furthermore, an assistant supervisor can also recruit and train staff, assign workload and verify documentation procedures.
In addition to the difference in salary, there are some other key differences worth noting. For example, service delivery coordinator responsibilities are more likely to require skills like "service delivery," "project management," "customer satisfaction," and "data entry." Meanwhile, an assistant supervisor has duties that require skills in areas such as "safety procedures," "direct supervision," "payroll," and "cpr." These differences highlight just how different the day-to-day in each role looks.
On average, assistant supervisors earn a lower salary than service delivery coordinators. Some industries support higher salaries in each profession. Interestingly enough, assistant supervisors earn the most pay in the government industry with an average salary of $44,813. Whereas service delivery coordinators have higher pay in the technology industry, with an average salary of $72,670.In general, assistant supervisors achieve similar levels of education than service delivery coordinators. They're 2.8% less likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Service delivery coordinator vs. Inventory control supervisor
An inventory control supervisor is responsible for overseeing and coordinating various administrative and clerical activities and functions of an organization. In this role, you will be responsible for training the staff and supervising their work to ensure that policies, procedures, deadlines, and quality standards are complied with. Other tasks that you will perform include training staff on payroll processes, overseeing the work of inventory control staff, and working closely with the inventory control manager. As an inventory control supervisor, you will also be responsible for managing inventory transactions and providing feedback to the team.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from service delivery coordinator resumes include skills like "service delivery," "project management," "customer satisfaction," and "data entry," whereas an inventory control supervisor is more likely to list skills in "rf," "pallets," "logistics," and "purchase orders. "
Inventory control supervisors earn the highest salary when working in the automotive industry, where they receive an average salary of $49,405. Comparatively, service delivery coordinators have the highest earning potential in the technology industry, with an average salary of $72,670.inventory control supervisors typically earn similar educational levels compared to service delivery coordinators. Specifically, they're 3.6% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Service delivery coordinator vs. Customer service leader
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Types of service delivery coordinator
Updated January 8, 2025











