This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.
Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Exciting News from Ball Corporation!
We're thrilled to announce that a brand-new location is coming to Millersburg, OR - and with it, some incredible career opportunities!
As we begin building our presence in the area, we're also kicking off recruitment efforts to bring top talent on board.
If you're looking for a fresh opportunity with a company committed to innovation and excellence, now's the time to apply!
Primary purpose of the position:
The Operational Excellence Specialist plays a pivotal role in driving a culture of continuous improvement and ensuring operational efficiency across the organization. The main priorities of this role are leading standardization of the management process at the plant through the implementation of the BOE pillars, working directly with employees on all shifts and teams; and leading various process improvement assignments and projects that yield bottom-line productivity, improved throughput and better quality.
Competencies:
Standardization & BOE/BME Execution: Ability to implement and sustain BOE pillars, establish consistency through SOPs, and embed best practices into daily operations.
Continuous Improvement & Operational Excellence: Capability to lead CI initiatives that drive measurable improvements in safety, quality, cost, delivery, and productivity.
Process & Performance Management: Strength in analyzing and optimizing processes, defining and monitoring KPIs, and applying data-driven decision-making.
Change Leadership & Engagement: Effectiveness in leading change, influencing stakeholders, and fostering a culture of accountability and continuous improvement.
Training & Capability Building: Competence in developing others by coaching, mentoring, and building CI capabilities across the plant.
Governance, Safety & Quality: Commitment to ensuring compliance, embedding safety and quality in all practices, and sustaining operational standards.
Strategic Alignment & Value Creation: Ability to connect plant-level initiatives to broader business priorities and translate strategy into executable roadmaps.
Skills:
Knowledge of Continuous Improvement Methodologies - Lean, Six Sigma, Kaizen, PDCA, 5S, etc. Process mapping and analysis tools (e.g., VSM - Value Stream Mapping)
Performance and KPI Management - Ability to define, monitor, and analyze operational KPIs. Data-driven decision-making skills.
Problem Solving and Root Cause Analysis - Use of tools such as Fishbone Diagram, 5 Whys, Pareto Chart, etc. Identification of root causes and implementation of corrective/preventive actions.
Process Management Knowledge - Standardization of operational procedures and Identification of bottlenecks and improvement opportunities.
Strong leadership and people management skills.
Accountabilities:
Drive Business Impact: Translate improvement opportunities into measurable gains in safety, quality, cost, delivery, and productivity.
Implement Standardization & BOE: Lead the execution and sustainment of BOE/BME pillars, SOPs, and best practices to ensure consistent and efficient operations.
Lead Continuous Improvement: Deliver cross-functional initiatives that optimize processes, reduce waste, and strengthen plant performance.
Enable Change & Capability Building: Act as a change leader by engaging stakeholders, while training and coaching employees to build lasting CI and OpEx capability.
Ensure Governance, Safety & Strategic Alignment: Embed safety, quality, and compliance in all processes, while aligning plant-level initiatives with regional and corporate strategies.
Qualifications & Experience:
High School diploma or GED is required.
Bachelor's Degree in Engineering, Science, Supply Chain or related field is preferred.
Job related experience in process improvement or project management gained through coursework or internship; manufacturing experience (preferred).
Computer based skills (MS Excel, PowerPoint, Word)
Lean Six Sigma certification (preferred)
Compensation & Benefits
Hiring Salary Range: $66,700 - $93,160 (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role will be eligible to participate in the annual incentive compensation plan.
Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.
Relocation assistance may be available
When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details-such as your date of birth, school attendance dates, or graduation dates-from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates).
Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.
When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.
Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
Nearest Major Market: Salem
$66.7k-93.2k yearly 4d ago
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Customer Service Representative
Andvaris, Inc.
Service specialist job in Albany, OR
Opportunity Details {dcrs_type} Customer Service Representative Albany, Oregon We are looking for a Customer Service Professional who will serve as the voice of our organization and our clients. Y ou are highly valued as our customers' primary point of contact, and we are very much invested in your success in this role. Providing excellent customer service is a top priority for us! Provide front-line, direct contact with customers when filing claims over the phone. Inform customers of the organization's products and services.
Schedule and Shift:
Paid Training
Training: Monday to Friday - For four weeks
Schedules will be determined during training
Must be available to work Monday through Friday, between 6:00 am and 6:00 pm PST
Full-Time On-site
Primary Job Responsibilities:
Files claims by collecting pertinent information from customers.
Answers routine questions, resolves fundamental problems, and refers more difficult items to higher-level team members for guidance.
Follows standard screens/scripts to perform most tasks, can navigate a computer-based system, and maintains and updates company records as needed.
Processes and determines coverage by reviewing forms and other applicable records.
Maintains professionalism and effectively interacts with all contacts, both internal and external.
Maintains department quality standards and performs job duties as directed by the supervisor.
Qualification:
Minimum high school diploma or GED
A minimum of 6 months of experience in a call center
Excellent Customer Service skills
Excellent verbal and written communication skills
Basic problem-solving skills
Experience with Microsoft-based programs and computer products
An acute attention to detail/accuracy and practical note-taking/documenting skills
Must be able to handle/process high call volumes, at times, while adhering to scheduled breaks/lunches by business needs.
Experience in similar customer service functions or call center experience.
Demonstrates professionalism when dealing with customers.
Demonstrates an understanding of complex technical or functional information, products, and services.
Adjusts actions in response to shifting priorities and rapid change.
Benefits:
Health, Dental, and Vision
401k
$30k-39k yearly est. 2d ago
Customer Service Representative
Atkore 4.3
Service specialist job in Eugene, OR
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Dallas-TX, Eugene-OR, Louisville -KY, or Tampa-FL.
What you'll do:
Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or mis-shipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
Performing other related duties as assigned
What you'll bring:
High School diploma or equivalent
Minimum two years business experience in a manufacturing or electrical customer service environment preferred
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast-paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptable to change
Must be able to thrive in a team environment
All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
Within 3 months you'll:
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months you'll:
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
$40.6k-55.9k yearly 2d ago
Customer Service Representative
Adecco Us, Inc. 4.3
Service specialist job in Albany, OR
Adecco is assisting a well-established company in their search for a **Customer Service Representative** in **Albany, OR** position.
**Pay: $** **16.15/hr** **(+ hiring bonus)**
Shift: Must be able to work between Mon - Fri, _6:00am-6:00pm PST_
Training: Mon - Fri 8am - 5pm PST
Responsibilities for this **Customer Service Representative** position include but are not limited to:
· Follows standard screens/ scripts to perform tasks
· Resolves many questions and problems, refers more difficult items to higher levels for guidance
· Knowledgeable of company products & services
· Applies and develops basic skills to procedures for the position
· Problem solving skills
· Manipulates / Navigates computer system
· Completes customer registrations
The Ideal Candidate Will Have:
+ 0- 2 years of customer serviceor general office experience
+ Strong communication skills
+ Active listener
+ Strong computer skills
+ Excellent decision-making skills
+ Ability to meet deadlines and requirements
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a **Customer Service Representative in Albany, OR APPLY NOW** for instant consideration!
**Pay Details:** $16.15 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$16.2 hourly 2d ago
Customer Service Representative
Assurant, Inc. 4.7
Service specialist job in Albany, OR
The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients. You are highly valued as our customers primary point of contact, and Assurant is very much invested in yo Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Insurance
$32k-36k yearly est. 2d ago
Customer Service Specialist 1
Recology 4.5
Service specialist job in McMinnville, OR
The role of Customer ServiceSpecialist: Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
* Other duties as assigned
Qualifications
* High school diploma or GED required.
* Bachelor's degree preferred.
* 0 - 2 years of related experience and/or training.
Recology Offers
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Recology Benefits May Include
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$32k-38k yearly est. 21d ago
(INSTORE) Teller/Branch Service Specialist - W Eugene
Onpoint Credit Union 4.0
Service specialist job in Eugene, OR
We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members, and our community.
OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, we invite you to explore and grow your career with us!
Job Summary:
As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union.
Responsibilities:
Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
Processes and accurately document all teller transactions according to established procedure.
Understands and determines acceptability of negotiable items and member identification.
Identifies and addresses members' questions and concerns to offer solutions.
Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
Maintains cash drawer and balances within guidelines established by Credit Union.
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Perform any additional duties as required by the Management Team.
Actively work to meet or exceed product and service cross-sale goals.
Knowledge, Skills & Abilities:
Ability to coordinate a variety of assignments simultaneously and prioritize work.
Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills.
Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
Ability to comprehend and adhere to compliance requirements.
Physical Requirements:
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Demonstrates a sense of urgency when assisting members.
Job Qualifications:
High School graduate or GED required.
A minimum of 6 - 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
Bilingual skills are highly desired.
Additional Information:Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be be required to work a combination of hours throughout the workweek M- Sat. Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months' sales and/or customer service experience required.This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.
See what it is like to be a Teller at OnPoint: **********************************************
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need accommodation during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure fair and inclusive experience.
$22 hourly 12d ago
Client Success Renewals Specialist
Norstella
Service specialist job in Salem, OR
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 31d ago
Test Content Services Specialist
Psi Services 4.5
Service specialist job in Salem, OR
**Title:** Test Content ServicesSpecialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content ServicesSpecialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content ServicesSpecialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 14d ago
Customer Retention Specialist - State Farm Agent Team Member
Deann Mathison-State Farm Agent
Service specialist job in Eugene, OR
Job DescriptionBenefits:
SIMPLE IRA
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Signing bonus
Training & development
You May Be a Great Fit as a Customer Retention Specialist at DeAnn Mathison State Farm if:
Youre the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 3762 W 11th Ave, Eugene, OR 97402
At DeAnn Mathison State Farm, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer serviceor account management preferred.
Must be able to obtain applicable state insurance licenses.
$27k-35k yearly est. 2d ago
Sales & Customer Success Specialist
Fastsigns 4.1
Service specialist job in Eugene, OR
Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career? Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you!
We're looking for a Sales & Customer Success Specialist - someone who thrives in a hybrid role that combines customer service, sales, and project coordination. You'll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions.
What You'll Do:
* Manage customer interactions via email (Corebridge), phone, text, and in person
* Handle inbound leads, provide quotes, and follow up to close sales
* Coordinate internal processes and timelines to ensure smooth delivery
* Manage the built room and queue, and perform quality control
* Collaborate with our sales, design, and production teams
* Use tools like HubSpot and G-Suite to stay organized and on task
What You Bring:
* People-first mindset with strong communication skills
* Excellent organizational skills and attention to detail
* Drive to learn and grow (no experience in signs or sales required - we train!)
* Problem-solving mentality and a proactive attitude
* Comfort with tech tools (we'll train you on Corebridge and Hubspot)
Why You'll Love Working Here:
* Career Growth - Room to move up and grow into several other parts of our business
* Great Culture - Team of 22 who value fun, positivity, and making cool stuff!
* Impactful Work - See your work all over town ("We did that!" moments)
* Benefits - We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K
FASTSIGNS CORE VALUES
* We go Above and Beyond
* We Get it Done
* We Get it Right
* We Do it Bigger, Faster, Stronger, Smarter
* We Do What We Say
* We Have a Positive Mental Attitude
Ready to join a winning team?
Call Pete at ************ or apply now - we're excited to meet you!
$42k-49k yearly est. 37d ago
Access Services Specialist
UO HR Website
Service specialist job in Eugene, OR
Department: Libraries Classification: Library Technician 3 Appointment Type and Duration: Regular, Ongoing Salary: $19.68 - $29.67 per hour FTE: 1.0
Review of Applications Begins
closes March 30, 2025 (updated).
Special Instructions to Applicants
To ensure consideration, a complete application must include:
1. A current resume/CV.
2. A cover letter demonstrating your skills and experience working in libraries.
Department Summary
About the University
The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body, as well as campus-wide efforts to build a welcoming, inclusive community. The UO's 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 157,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.
About the UO Libraries:
The University of Oregon Libraries is an essential partner in the University of Oregon's educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offers many flexible service- and technology-rich environments for our users' research, learning, and publishing needs.
The UO Libraries' mission is informing research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries' strategic design, our values, and our goals at library.uoregon.edu/strategy.
The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. We are also members of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations.
About Data, Access, Research, and Teaching Services:
Data, Access, Research, & Teaching Services (DARTS) is responsible for an array of services and programs to meet the research, teaching, and learning needs of the University of Oregon community. DARTS encompasses four major areas: Teaching & Liaison Services, Access and Delivery Services, Research & Learning Paces, and the Department of Open Research (DOOR). Services provided include the circulation of collections, collection development and maintenance, information literacy instruction, data services, digital publishing, and public scholarship support. The division also oversees five branch library facilities: the Design Library, the NE Portland Library and Learning Commons, Price Science Commons & Research Library (PSC), the Mathematics Library, and the Loyd and Dorothy Rippey Library at the Oregon Institute of Marine Biology.
The mission of DARTS is to enhance student success, faculty research, and teaching by facilitating access to information resources and specialized research spaces, building collections, providing innovative engagement activities, delivering information, data, and digital literacy teaching and consultation, implementing programs that support the adoption of Open Education Resources (OER) and provision of affordable course materials.
About Access and Delivery Services:
Access and Delivery Services is a department within the DARTS division that works across the Knight, Design, Mathematics, and Oregon Institute of Marine Biology Libraries and Price Science Commons. The mission of Access and Delivery Services is enhancing access to UO Libraries' resources, facilities, and services, and employees in our department are responsible for opening and closing the libraries, public service, circulation, course reserves, interlibrary loan, physical resource and maintenance, study room stewardship, and public computing.
Position Summary
The UO Libraries seeks a self-motivated, customer-focused, and technology adept individual to join the Data, Access, Research, and Teaching Services division.
Reporting to the Head, Knight Library Access Services, this Library Technician 3 assists departmental management in overseeing Knight Library's facilities and operations during evening and weekend opening/closing shifts. The person in this position provides public service at the Knight Library Checkout & Reserves Desk, communicates with patrons and colleagues from within and outside the work unit via e-mail, Microsoft Teams, telephone, and in-person, and assists departmental management in the training and oversight of Library Technician 1s & 2s, and Library Student Assistants.
The person in this position also performs various specialized tasks that require a high level of non-routine decision-making, judgment, expertise, and independence. They may be a subject expert or help to coordinate one of the many services that Access Services provides, such as student employee development and training, course reserves, research help, and physical inventory maintenance.
Schedule:
Fall, Winter, and Spring Academic Terms
Monday: 1:00 pm - 10:00 pm
Tuesday: 1:00 pm - 10:00 pm
Friday: 11:15 am - 8:15 pm
Saturday: 9:15 am - 6:15 pm
Sunday: 9:15 am - 6:15 pm
Intersessions and Summer Academic Terms:
Monday - Friday 10:15 am - 7:15 pm
Knight Library building hours and employee schedules are subject to change.
Minimum Requirements
• Bachelor's degree plus two years of library experience within the last five (5) years; OR,
• Four (4) years of library experience within the last five (5) years;
• AND, advanced proficiency in multiple library-specific computer applications, (e.g., integrated library systems, database applications, institutional repository; content management systems).
Professional Competencies
• Ability to consistently provide professional and user-focused customer service.
• Ability to communicate effectively in writing and in person with library patrons, colleagues, and business partners.
• Ability to manage time appropriately to complete assignments with a high quality of work.
• Ability to collaborate effectively with others to balance workloads and meet deadlines.
• Ability to think critically and problem-solve.
• Ability to adapt to new situations, technologies, and processes.
• Ability to work within and foster a diverse work environment.
Preferred Qualifications
• Experience using the Ex Libris Alma/Primo integrated library system.
• Experience supervising, overseeing, or leading the work of colleagues or volunteers.
• Demonstrated computer literacy, including creating spreadsheets, proficient use of email and calendars, use of networked resources and shared files (SharePoint and Teams), and web content development.
• Experience explaining and enforcing compliance with policies and regulations.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background check.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit **************************************
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at ********************* or ************.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at ************************************************************************
$19.7-29.7 hourly 60d+ ago
Sales & Customer Success Specialist
Fastsigns #200501
Service specialist job in Eugene, OR
Job DescriptionBenefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career?
Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you!
Were looking for a Sales & Customer Success Specialist someone who thrives in a hybrid role that combines customer service, sales, and project coordination. Youll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions.
What Youll Do:
Manage customer interactions via email (Corebridge), phone, text, and in person
Handle inbound leads, provide quotes, and follow up to close sales
Coordinate internal processes and timelines to ensure smooth delivery
Manage the built room and queue, and perform quality control
Collaborate with our sales, design, and production teams
Use tools like HubSpot and G-Suite to stay organized and on task
What You Bring:
People-first mindset with strong communication skills
Excellent organizational skills and attention to detail
Drive to learn and grow (no experience in signs or sales required we train!)
Problem-solving mentality and a proactive attitude
Comfort with tech tools (well train you on Corebridge and Hubspot)
Why Youll Love Working Here:
Career Growth Room to move up and grow into several other parts of our business
Great Culture Team of 22 who value fun, positivity, and making cool stuff!
Impactful Work See your work all over town (We did that! moments)
Benefits We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K
FASTSIGNS CORE VALUES
We go Above and Beyond
We Get it Done
We Get it Right
We Do it Bigger, Faster, Stronger, Smarter
We Do What We Say
We Have a Positive Mental Attitude
Ready to join a winning team?
Call Pete at ************ or apply now were excited to meet you!
$43k-56k yearly est. 29d ago
Quality Operations Specialist
Welbehealth
Service specialist job in Salem, OR
WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants' lives. Under the supervision of the Quality Operations Director (QOD), the Quality Operations Specialist is accountable for the maintenance and oversight of the WelbeHealth Quality Operations (QO) program. This role monitors staff compliance with state and federal regulations and WelbeHealth policies and procedures, as well as coordinates WelbeHealth audits
**Essential Job Duties:**
+ Collaborate with the QOD on the development of Quality Improvement (QI) Program initiatives and priorities
+ Serve as a primary resource for QO Coordinators to ensure accurate application of quality policies and procedures
+ Coordinate messaging for the QO team, including maintenance of email inboxes and other communication platforms
+ Collect, analyze, and generate reports for regulatory QO department data including that specified in the QI plan, HPMS, and required by state and federal regulations
+ Assist with auditing and ensuring timely completion of all regulatory requirements
+ Gather universe data elements for PACE and mock audits, and support data requests during audits
+ Complete investigations and notifications, along with the grievances, appeals, and HPMS processes as needed
**Job Requirements:**
+ Bachelor's degree in a relevant field; master's degree in relevant field preferred; professional experience of five (5) years may be substituted
+ Minimum of two (2) years of work experience in QI in a healthcare setting
+ Experience and knowledge of healthcare compliance, including PACE-specific program compliance; PACE experience is highly desired
+ Experience with managing data and conducting analyses using productivity suite software, including complex spreadsheets
+ Extensive Microsoft Office Suite, Smartsheet, and Health Information Management experience
+ Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
**Benefits of Working at WelbeHealth:** Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
+ Standard business working hours
+ Full medical, dental, and vision insurance, beginning day one
+ Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
+ And additional benefits
Salary/Wage base range for this role is $68,640 - $89,535 / year + Bonus. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation
$68,640-$89,535 USD
**COVID-19 Vaccination Policy**
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
**Our Commitment to Diversity, Equity and Inclusion**
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
**Beware of Scams**
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
$68.6k-89.5k yearly Easy Apply 9d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service specialist job in Eugene, OR
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$33k-39k yearly est. 7d ago
Residential Services Specialist (Youth and Family Specialist)
Ccswv
Service specialist job in Mount Angel, OR
Want work that makes a difference?
Help children, youth and families in your community.
Help at-risk families stay together.
Help families learn healthy child and parent development skills.
If this sounds like you, JOIN the team and be a CHAMPION!
Catholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for over 85 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Along with our competitive wages CCS offers a variety of employer paid benefits for employees. We are committed to providing the best care for those that we serve and advancement opportunities for our staff. Join us today and become a champion in the lives of others!
Pay: $17.04 - $20.25 / Hour (depending on experience and education)
Location: Mt. Angel
Type: Full Time Swing & NOC shifts.
Benefits we provide:
4 weeks Accrued Paid Time Off (PTO) per year
Employer contribution to Employee/Spouse/Dependent medical coverage
401(k) Retirement Plan Employer Match
Flexible Spending Accounts Medical/Dependent Care (FSA)
Health Savings Account (HSA)
Group Life Insurance Plan
6 Paid Holidays/ Holiday Pay
Mileage Reimbursement
Jury Duty Paid Leave
Bereavement Leave
Wellness Activity Discounts
Annual performance evaluations and pay increases
Employee appreciation events
Employee Assistance Program
Legal Guidance
Work-life Solutions
Will Preparation
Emotional/financial guidance
Additional Benefits Offered:
Multiple Dental Plan Options
Vision Plan Options
Voluntary Life & AD&D Insurance
Supplemental Insurance
Discount Gym Memberships with Certain Medical Enrollment
Employee Referral Program
On the job training and CPR/First Aid certification
General Position Summary
The primary function is to work directly with families to guide and assist them in areas including but not limited to their own development and self-sufficiency, effectively managing the activities associated with a clean and sober living environment, child welfare reunification process, and offering practical resources to empower residents in achieving stability in education, housing and employment as needed. This position provides hands on skill development and implements support designed to achieve specific outcomes as well as to provide a safe, structured, and nurturing effective transitional living community for families in a 24/7 facility.
Minimum Qualifications
High School Diploma or equivalent and
Reliable transportation, valid Oregon driver's license (or the ability to obtain a valid Oregon driver's license within 30 days of hire) with a driving record that permits coverage under the agency's corporate auto liability policy.
** Note: Per State Contract, if candidate indicates they are in recovery (reached sobriety), they must have a minimum of two years sobriety. **
Preferred Qualifications, Skills, Knowledge, and Abilities
Experience administering medication in a regulated or supervised setting.
Experience implementing service plans.
Experience collaborating with medical, mental health (including suicide prevention), substance use treatment programs, homeless shelters, educational institutions, and a range of social service organizations.
Experience supporting families facing poverty, foster care involvement, housing instability, employment barriers, and transitional services in the public and private sector.
Familiarity with Oregon Department of Human Services (ODHS) programs, especially those related to child welfare, self-sufficiency, and housing, and the ability to navigate and advocate within these systems on behalf of residents.
Supervisory Responsibility
None
Required to Demonstrate Skills, Knowledge, and Abilities to/of
Developmental needs and challenges faced by young mothers, including physical, emotional, and social aspects.
Apply trauma-informed principles when working with residents who may have experienced adverse childhood experiences, fostering a supportive and empathetic environment.
Working with diverse populations, demonstrating sensitivity to various cultural backgrounds and experiences.
Proficiency in essential computer skills, including Outlook, Microsoft Word, and Excel, for managing case files and documentation.
Strong understanding of person-centered approaches to support the unique needs of residents at Father Taaffe program.
Develop, implement, and monitor individualized Service Plans, ensuring alignment with residents' goals and needs.
Sound judgment and decision-making skills for complex or high-stress situations.
General knowledge of the 5 Protective Factors framework to support family well-being and child development.
Complete tasks accurately, meet deadlines, and manage time effectively
Effective written and verbal communication skills for clear and respectful interactions.
Flexibility and willingness to cover shifts and adapt to changing staffing needs to support program continuity.
Adhere to program regulations and protocols, ensuring compliance and accountability.
Essential Position Functions and Key Work Processes
ALL Residential ServiceSpecialists:
Mentor and guide individuals and families of any age through activities of daily living, promoting self-sufficiency and resilience.
Maintain clear professional boundaries while providing empathetic support to individuals and families.
Collaborate with the Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate individual and family strengthening activities.
Engage individuals and families in parenting and life skills development to foster stability and personal growth.
Assist individuals and families in accessing community resources and services.
Adhere to organization identified best practices and methods related to parenting techniques and life skills.
Assist individuals and families to implement and monitor service plans, safety plans and transition plans.
Administer medications responsibly with a regulated and safe environment, following facility protocols.
Implement person-centered thinking and planning while working with individuals and families in the program(s).
Document daily progress of residents and provide constructive feedback regarding additional strategies or supports that may be beneficial.
Assist the Program Manager/Director in reporting and coordinating all maintenance repairs to ensure facility upkeep and safety.
Report all incidents per program and organizational policy and ensure proper documentation of incidents in accordance with safety protocols.
Ensure that vacated participant rooms and common areas are thoroughly cleaned and prepared for new individuals and families, verifying the condition of furniture, appliances, and reporting any necessary repairs or replacements according to program policy.
Maintain cleanliness throughout the facility, performing daily cleaning tasks including but not limited to sweeping, mopping, and overseeing resident chore completion.
Residential ServiceSpecialists primary assignment - Transitional Living Center (TLC)
Primary function is to work directly with families who currently have an open case with the Oregon Department of Human Services (ODHS) Child Welfare or Self Sufficiency Programs and are experiencing housing instability, employment barriers and temporarily live at TLC.
Support YFS Program Manager as needed to provide orientation for new families living at TLC.
Collaborate with Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate family strengthening activities
Residential ServiceSpecialists primary assignment - Father Taaffe Homes (FTH)
The primary function of this position is to work directly with pregnant and newly parenting mothers aged 12-20 who are experiencing adversity and challenges to self-sufficiency while living temporarily in the Father Taaffe Program.
Support the Program Manager/Director in providing orientation for new families moving into the Father Taaffe Program, ensuring they understand the policies and resources.
Run errands as needed, such as picking up donations or transporting residents, to support program operations.
Secondary Position Functions
Back up other RSS staff in other YFS programs as assigned.
Other duties as assigned by program supervisor/director.
Participate in process improvement, events or committees within the program/organization as assigned by program supervisor/director.
Standard Expectations
Follow the mission, community commitment, vision, values, and traditions of Catholic Community Services of the Mid-Willamette Valley and Central Coast.
Follow the policies and procedures of CCS as outlined in the Organizational Operating Procedures, Standard Operating Procedures, and the Employee Handbook.
Follow all safety measures as required by OSHA and Catholic Community Services.
Follow confidentiality expectations regarding the internal and external people we serve.
Understand and adhere to the Principals of Catholic Social Teaching.
Support multiculturalism by treating all people with dignity and respect, not engaging in any discriminatory behavior, and support the program's cultural competency goals.
Act as a team member including, but not limited to active participation, working well with others, and supporting team efforts and goals.
Use a solution focused/problem solving approach when conducting agency business.
Provide and maintain professional, respectful communication with all persons while representing CCS.
Job Complexity
Handle multiple tasks at one time and meet deadlines.
Work with a diverse population of people.
Work autonomously.
Flexible and work in a sometimes fast paced environment.
$17-20.3 hourly Auto-Apply 60d+ ago
Residential Services Specialist (Youth and Family Specialist)
Catholic Community Svcs Foundation
Service specialist job in Mount Angel, OR
Want work that makes a difference?
Help children, youth and families in your community.
Help at-risk families stay together.
Help families learn healthy child and parent development skills.
If this sounds like you, JOIN the team and be a CHAMPION!
Catholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for over 85 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Along with our competitive wages CCS offers a variety of employer paid benefits for employees. We are committed to providing the best care for those that we serve and advancement opportunities for our staff. Join us today and become a champion in the lives of others!
Pay: $17.04 - $20.25 / Hour (depending on experience and education)
Location: Mt. Angel
Type: Full Time Swing & NOC shifts.
Benefits we provide:
4 weeks Accrued Paid Time Off (PTO) per year
Employer contribution to Employee/Spouse/Dependent medical coverage
401(k) Retirement Plan Employer Match
Flexible Spending Accounts Medical/Dependent Care (FSA)
Health Savings Account (HSA)
Group Life Insurance Plan
6 Paid Holidays/ Holiday Pay
Mileage Reimbursement
Jury Duty Paid Leave
Bereavement Leave
Wellness Activity Discounts
Annual performance evaluations and pay increases
Employee appreciation events
Employee Assistance Program
Legal Guidance
Work-life Solutions
Will Preparation
Emotional/financial guidance
Additional Benefits Offered:
Multiple Dental Plan Options
Vision Plan Options
Voluntary Life & AD&D Insurance
Supplemental Insurance
Discount Gym Memberships with Certain Medical Enrollment
Employee Referral Program
On the job training and CPR/First Aid certification
General Position Summary
The primary function is to work directly with families to guide and assist them in areas including but not limited to their own development and self-sufficiency, effectively managing the activities associated with a clean and sober living environment, child welfare reunification process, and offering practical resources to empower residents in achieving stability in education, housing and employment as needed. This position provides hands on skill development and implements support designed to achieve specific outcomes as well as to provide a safe, structured, and nurturing effective transitional living community for families in a 24/7 facility.
Minimum Qualifications
High School Diploma or equivalent and
Reliable transportation, valid Oregon driver's license (or the ability to obtain a valid Oregon driver's license within 30 days of hire) with a driving record that permits coverage under the agency's corporate auto liability policy.
** Note: Per State Contract, if candidate indicates they are in recovery (reached sobriety), they must have a minimum of two years sobriety. **
Preferred Qualifications, Skills, Knowledge, and Abilities
Experience administering medication in a regulated or supervised setting.
Experience implementing service plans.
Experience collaborating with medical, mental health (including suicide prevention), substance use treatment programs, homeless shelters, educational institutions, and a range of social service organizations.
Experience supporting families facing poverty, foster care involvement, housing instability, employment barriers, and transitional services in the public and private sector.
Familiarity with Oregon Department of Human Services (ODHS) programs, especially those related to child welfare, self-sufficiency, and housing, and the ability to navigate and advocate within these systems on behalf of residents.
Supervisory Responsibility
None
Required to Demonstrate Skills, Knowledge, and Abilities to/of
Developmental needs and challenges faced by young mothers, including physical, emotional, and social aspects.
Apply trauma-informed principles when working with residents who may have experienced adverse childhood experiences, fostering a supportive and empathetic environment.
Working with diverse populations, demonstrating sensitivity to various cultural backgrounds and experiences.
Proficiency in essential computer skills, including Outlook, Microsoft Word, and Excel, for managing case files and documentation.
Strong understanding of person-centered approaches to support the unique needs of residents at Father Taaffe program.
Develop, implement, and monitor individualized Service Plans, ensuring alignment with residents' goals and needs.
Sound judgment and decision-making skills for complex or high-stress situations.
General knowledge of the 5 Protective Factors framework to support family well-being and child development.
Complete tasks accurately, meet deadlines, and manage time effectively
Effective written and verbal communication skills for clear and respectful interactions.
Flexibility and willingness to cover shifts and adapt to changing staffing needs to support program continuity.
Adhere to program regulations and protocols, ensuring compliance and accountability.
Essential Position Functions and Key Work Processes
ALL Residential ServiceSpecialists:
Mentor and guide individuals and families of any age through activities of daily living, promoting self-sufficiency and resilience.
Maintain clear professional boundaries while providing empathetic support to individuals and families.
Collaborate with the Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate individual and family strengthening activities.
Engage individuals and families in parenting and life skills development to foster stability and personal growth.
Assist individuals and families in accessing community resources and services.
Adhere to organization identified best practices and methods related to parenting techniques and life skills.
Assist individuals and families to implement and monitor service plans, safety plans and transition plans.
Administer medications responsibly with a regulated and safe environment, following facility protocols.
Implement person-centered thinking and planning while working with individuals and families in the program(s).
Document daily progress of residents and provide constructive feedback regarding additional strategies or supports that may be beneficial.
Assist the Program Manager/Director in reporting and coordinating all maintenance repairs to ensure facility upkeep and safety.
Report all incidents per program and organizational policy and ensure proper documentation of incidents in accordance with safety protocols.
Ensure that vacated participant rooms and common areas are thoroughly cleaned and prepared for new individuals and families, verifying the condition of furniture, appliances, and reporting any necessary repairs or replacements according to program policy.
Maintain cleanliness throughout the facility, performing daily cleaning tasks including but not limited to sweeping, mopping, and overseeing resident chore completion.
Residential ServiceSpecialists primary assignment - Transitional Living Center (TLC)
Primary function is to work directly with families who currently have an open case with the Oregon Department of Human Services (ODHS) Child Welfare or Self Sufficiency Programs and are experiencing housing instability, employment barriers and temporarily live at TLC.
Support YFS Program Manager as needed to provide orientation for new families living at TLC.
Collaborate with Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate family strengthening activities
Residential ServiceSpecialists primary assignment - Father Taaffe Homes (FTH)
The primary function of this position is to work directly with pregnant and newly parenting mothers aged 12-20 who are experiencing adversity and challenges to self-sufficiency while living temporarily in the Father Taaffe Program.
Support the Program Manager/Director in providing orientation for new families moving into the Father Taaffe Program, ensuring they understand the policies and resources.
Run errands as needed, such as picking up donations or transporting residents, to support program operations.
Secondary Position Functions
Back up other RSS staff in other YFS programs as assigned.
Other duties as assigned by program supervisor/director.
Participate in process improvement, events or committees within the program/organization as assigned by program supervisor/director.
Standard Expectations
Follow the mission, community commitment, vision, values, and traditions of Catholic Community Services of the Mid-Willamette Valley and Central Coast.
Follow the policies and procedures of CCS as outlined in the Organizational Operating Procedures, Standard Operating Procedures, and the Employee Handbook.
Follow all safety measures as required by OSHA and Catholic Community Services.
Follow confidentiality expectations regarding the internal and external people we serve.
Understand and adhere to the Principals of Catholic Social Teaching.
Support multiculturalism by treating all people with dignity and respect, not engaging in any discriminatory behavior, and support the program's cultural competency goals.
Act as a team member including, but not limited to active participation, working well with others, and supporting team efforts and goals.
Use a solution focused/problem solving approach when conducting agency business.
Provide and maintain professional, respectful communication with all persons while representing CCS.
Job Complexity
Handle multiple tasks at one time and meet deadlines.
Work with a diverse population of people.
Work autonomously.
Flexible and work in a sometimes fast paced environment.
$17-20.3 hourly Auto-Apply 60d+ ago
Court Operations Specialist A
City of Eugene, or 4.3
Service specialist job in Eugene, OR
Are you a team player with an eye for details and a passion for customer service? The City of Eugene, Municipal Court is a highly team focused, customer service centered, and diversity minded group, and is recruiting to hire four Court Operations Specialist A to join our team and create an eligibility list for future vacancies. The Court Operations Specialist A positions provide judicial support and compassionate customer service, as well as perform a variety of clerical administrative duties. For more information on the City of Eugene Municipal Court please visit our site, here.
THIS POSITION WILL BE OPEN FOR SIX MONTHS OR UNTI FILLED
Applications will be reviewed monthly.
First round of interviews is expected to be held the week of Nov. 10, 2025
Accepting Online Applications Only
Information on How to Apply
Classification: Court Operations Specialist A
Salary: $23.01 - $28.63 Hourly / $47,860.80 - $59,550.40 annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA). You can learn more about our process at our How to Apply page.
Department/Division: Central Services / Municipal Court
Union Representation: American Federation of State, County and Municipal Employees (AFSCME)
Work Location: Onsite - Municipal Court Building, 1102 Lincoln Street, Eugene, OR 97401
Schedule: Monday - Friday, 7:30a.m. - 4:30p.m. with the flexibility per business need
Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page as well as this benefits package page.
Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.
Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.
* Provides detailed information to City staff, other agencies, and the public regarding case related functions, requiring thorough knowledge of court regulations, policies, and procedures.
* Explains proper methods for completion of court documents and forms to defendants and the public; reviews incoming forms and correspondence for accuracy and completeness.
* Organizes, maintains, and retrieves court documents for judges, attorneys, staff, and the public.
* Prepares correspondence to notify defendants of plea dates, inquiries about cases, and payment of moneys owed to court.
* Checks in defendants for court hearings and verifies that the judge receives the correct court papers.
* Initiates and processes removal of suspension orders, warrants and release of defendants from custody.
* Assists judge in the courtroom; records all case dispositions during court proceedings; and collates completed files.
* Coordinates the daily preliminary docket process.
* Provides support and back up to all other team functions.
* Responds to telephone and in-person inquiries from the public and other agencies.
* Organizes and maintains court trial calendar for jury and non-jury trials, hearings, or arguments; coordinates juror activities.
* Completes standard letters to notify defendants of dates, hearings and other court activities; processes requests for court appointed attorney and other documents.
* Verifies that judges receive correct court papers for hearings.
* Develops and maintains accurate and timely record-keeping systems and databases; assures inclusions of all pertinent information; assures compliance with court records requirements.
* Maintains security and custody of court records; complies with public record law and court procedures in the release of information to the public.
* Prepares and proofs forms, letters, court documents, orders, statistical reports and other documentation.
* Composes correspondence in accordance with established procedures or instructions.
* Monitors and processes court referrals for various court programs.
* Processes a variety of court documents, including sentence orders, motions, orders, appeals, and in-custody papers.
* Supports and respects diversity in the workplace.
* Cross-trains and/or rotates into any other Court Operations Specialist A position as needed.
* Performs other related duties as assigned.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Court Operations Specialist A
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.
Minimum Qualifications
Experience
Two (2) years of administrative or clerical experience, preferably in court/legal setting, social work/social services, payment processing, including work with vulnerable populations and/or complex public interactions.
Education
* High School diploma or G.E.D. equivalent.
* Preference for fluency in Spanish language may be given.
* Course work or experience in court/law/bookkeeping preferred
Background
Must pass a criminal background check.
The ideal candidate will have the following Knowledge, Skills, Abilities:
Knowledge
* Court documents, policies, procedures, and legal requirements relating to area(s) of assignment, or ability to learn within a reasonable period of time.
* Regulations, statutes, procedures, and policies as applicable to municipal court operations, or ability to learn within a reasonable period of time.
* Record-keeping processes and procedures.
* Business English, spelling, punctuation, and basic math.
* General computer skills and the ability to toggle between several different software systems (Word, Case Management Systems, LEDS, TEAMS, Virtual Court Software, etc.)
Skills and Abilities
* Clearly and accurately interpret court documents, policies, and procedures.
* Effectively communicate accurate information both orally and in writing.
* Work effectively as a team member, utilizing good judgment and effective communication skills.
* Interact tactfully and effectively with the public in stressful and potentially confrontational situations.
* Make decisions based on regulations and established policies and procedures.
* Work independently, quickly, and accurately with close attention to detail in an atmosphere of frequent interruptions and changing priorities.
* Obtain LEDS certification or ability to obtain within 90 days of hire.
* Establish and maintain complex filing and record-keeping systems; skill in alphanumeric filing.
* Complete data entry efficiently and accurately.
* Operate standard office equipment such as computer terminal, calculator, and photocopier.
* Efficiently navigate typing in a fast paced environment.
* Multi-tasking in a computer setting.
Maintain confidentiality and meet security requirements.
Working Conditions
* This level has a work environment with varying levels of risk mitigation measures. Possible exposure to personal and health risks, hazards or obstacles. Job conditions are usually comfortable, with only seldom issues of temperature change, or incident of noise.
* Frequent challenging and complex interactions with hostile and aggressive court patrons due to trauma, housing status, mental illness and/or substance abuse, these interactions may take place in-person, on the phone, and/or via email.
* The work schedule is stable and often does not fluctuate, but has the occasional need for overtime or after-hours work.
* Requires minimal physical effort such as extended periods of standing may be required. Must be able to occasionally lift, move or carry objects up to 25 pounds, light lifting, carrying or movement, etc.
* Work includes a variety of daily use of computer and office equipment.
What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.
Eligibility List: This posting will be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.
Bilingual Pay Benefit: Per the AFSCME contract, the City shall pay an employee an additional five percent (5%) for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.
Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at **************.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
$47.9k-59.6k yearly 44d ago
Neuroscience Hospital Specialist - Eugene, OR
Otsuka America Pharmaceutical Inc. 4.9
Service specialist job in Eugene, OR
Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.
In its evolved customer engagement model, a Hospital Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience.
The "ecosystem approach" unifies account management, medical, patient access, and market access teams to engage with local healthcare systems, identifying opportunities to enhance the patient experience. This matrix model ensures coordinated and seamless care, supported by digital tools to bridge care gaps.
These ecosystems are led by Area Business Leads and are organized into regional areas. Area Business Leads have significant autonomy to assess unique market priorities and tailor decisions to meet local customer needs. In the future, Otsuka aims to enhance customer engagement quality, accountability, and cohesion between patients and healthcare providers, with a focus on customer-centricity.
The Hospital Specialist will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical, Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content.
**Purpose**
This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions. Below is a detailed overview of the key responsibilities and objectives associated with this position:
**Key** **Responsibilities**
+ Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.
+ Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., MSLs) as needed.
+ Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
+ Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.
**Experience & Qualifications**
+ A minimum of 2 years of pharmaceutical or medical device sales experience.
+ Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
+ Previous cross-functional industry experience in commercial life sciences or related industry.
+ 4 or more years of experience working in a sales role with HCPs, ideally representing multiple products.
+ Ability to work in an ambiguous environment undergoing transformation.
+ Proven track record in coaching, training, and mentoring peers or others.
+ Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
+ Ability to assimilate and communicate complex clinical and product information
**Key Sales Capabilities**
+ **Territory Analysis / Business Planning**
+ Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget
+ Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan
+ Responds compliantly to competitive threats and opportunities
+ Educates office staff on payer guidelines and reimbursement procedures to increase pull through
+ Effectively utilizes promotional materials
+ **Selling Skills, Engagement & Account Pull Through**
+ Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately
+ Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call
+ Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders
+ Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs
+ Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition
\#LI-REMOTE
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $116,000.00 - Maximum $166,750.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$36k-51k yearly est. 10d ago
ALI Operations Specialist
Oregon State University 4.4
Service specialist job in Corvallis, OR
Details Information Job Title ALI Operations Specialist Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $21.50 (Standard); $21.00 (Non-Urban); $22.00 (Portland Metro)
This recruitment will be used to fill five part-time (a maximum of 24 hours per week) ALI Operations Specialist position for Recreational Sports at Oregon State University (OSU).
The ALI Operations Specialist is responsible for operating the Adventure Leadership Institute rental and service desk and resource area. Specialists are responsible for issuing outdoor rental equipment and service at the Department of Recreational Sports. This position also serves as the primary source of information for adventure programs. This is a demanding, high-volume position with an emphasis on customer service, adaptability, and strategic thinking. The ALI Operations Specialist provides numerous support functions including equipment maintenance and preparation, assisting with trip logistics and preparation, activity registration and clearinghouse for trail/destination resources.
Our Values in Action
As a student employee, you play a vital role in bringing our mission and values to life. We expect every team member to embody the following values in their work:
* We Care About People: Treat all patrons and colleagues with kindness, courtesy and inclusion.
* We Are Solution-Oriented: Identify and implement solutions that enhance the member and employee experience. Address conflict in a positive, calm and solution-focused manner.
* We Are Stewards: Use resources responsibly and ethically while working efficiently.
* We Are Innovative: Pioneer programs, services and facilities that serve as catalysts for student success. Create space to encourage, share and evolve new ideas.
* We Are Educators: Foster environments where learning and personal growth thrive for both participants and staff. Grant others the same good intentions you grant yourself.
* We Extend Respect & Build Trust: Communicate with clarity, transparency and integrity, fostering trust across our community.
Every action rooted in our mission and values strengthens our team and makes Recreational Sports a place where everyone belongs, grows and thrives.
We create engaging environments for student growth and success. We inspire healthy living by providing quality recreational and educational opportunities for the Oregon State University community.
Anticipated Hourly Rate: $17.25
Transferable Skill Development
OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:
Communication, Critical Thinking, Professionalism, Technology
Position Duties
Position Details, Duties and Responsibilities
* Advise program participants and facility users regularly, on the phone and in person, with all aspects of the Department of Recreational Sports programs. Make referrals to other Rec Sports areas as necessary.
* Identify participant eligibility and monitor access to Adventure Leadership Institute programs and services.
* Implement payments functions including rentals, point-of-sale and credit card accountability.
* Build positive public relations, program promotion, and policy education to participants pertaining to the Adventure Leadership Institute .
* Attend and represent the ALI at special events, such as orientation, welcome nights, and tabling events.
* Execute all emergency procedures and provide First Aid and CPR assistance when necessary.
* Issue outdoor rental equipment for participant check-out.
* Evaluate equipment for cleaning and repairing for ALI Courses and rentals between multiple Recreational Sports Facilities.
* Drive Motorpool Vehicles for both on-campus and off campus errands
* Provide support as needed to the other areas of the ALI including the Challenge Course, Indoor Climbing Centers, and Trip Programs.
Minimum Qualifications
Full Employment Eligibility Requirements can be found here: ********************************************************************************************
* Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
* Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
* Must meet the applicable minimal enrollment standard
* High School student: Regularly enrolled in a high school or participating in a home-schooling program
* Undergraduate and post-baccalaureate student: 6 credit hours per term
* Undergraduate international student: 12 credit hours per term*
* Graduate student officially admitted to Graduate School: 5 credit hours per term
* Graduate international student officially admitted to Graduate School: 9 credit hours per term*
* International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
Additional Required Qualifications
* First Aid, CPR/AED for the Healthcare Provider and DRS Bloodborne Pathogens certifications is required before employment begins and will be provided by the department upon hiring
Preferred (Special) Qualifications
* Active participation in the Adventure Leadership Institute (classes, trips, Certificate program)
* Previous customer service experience and point-of-sale experience.
* Previous adventure recreation (outdoor pursuits) experience.
* Awareness of safety concerns and risk management associated with outdoor activities
* Awareness and appreciation of individual uniqueness and diversity.
* Excellent oral and written communication skills.
Working Conditions / Work Schedule
Period of Employment: One academic year (continuing employment is contingent upon satisfactory completion of a 30-day probationary period and satisfactory job performance as evaluated by immediate supervisor). 8-24 hours per week. Early morning, late night and weekend hours may be required.
Compensation: Student employees are paid an hourly wage consistent with the OSU Student Employment Pay Rate Guidelines. The Department of Recreational Sports identifies pay ranges base upon job duties, level of responsibility and complexity of the work to be performed.
Posting Detail Information
Posting Number P12756SE Number of Vacancies 5 Anticipated Appointment Begin Date 03/30/2026 Anticipated Appointment End Date Posting Date 01/16/2026 Full Consideration Date Closing Date 02/27/2026 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
* A Resume/Vita
* A Cover Letter
For additional information please contact: Emily Abrams at ****************************
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Note: All job offers are contingent upon Human Resources final approval.
Supplemental Questions
How much does a service specialist earn in Albany, OR?
The average service specialist in Albany, OR earns between $24,000 and $49,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.