Service specialist jobs in Council Bluffs, IA - 488 jobs
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Client Services Representative
Insight Global
Service specialist job in Omaha, NE
One of our clients in the Insurance Industry is looking for Insurance Client Services Representatives to work hybrid in Omaha, Nebraska, San Antonio, Texas, and Pittston, Pennsylvania. As a Client Services Representative, you will be responsible for delivering industry-leading service by ensuring the timely and accurate entry of all inbound leads. Answering inbound calls, you'll be speaking with traditional agents and brokers to assist in them providing product options for their end clients. This role requires strong multitasking abilities, consistent dependability, and a collaborative mindset. You'll work closely with team members in a fast-paced environment, maintaining high service standards while contributing to a supportive and team-focused culture. This position can pay anywhere between $19/hr and $21/hr dependent on previous licensing. Exact compensation may vary based on several factors, including skills, experience, and education.
Required Skills & Experience
· Bachelor's or Associates degree in Business Administration or related field
· Or will take Post Secondary Credits with 2+ years of customer service experience
· Customer Service Experience
· Excellent verbal and written communication skills
· Organizational skills and attention to detail
· Excellent time management skills with a proven ability to multitask
Nice to Have Skills & Experience
· Current commercial P&C license (property and casualty) - Allows for higher compensation
· Experience working in the auto insurance agency
· Previous experience working in the insurance industry
· Bilingual with any other language
$19-21 hourly 5d ago
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Customer Service Sales Support
Mystaff
Service specialist job in Omaha, NE
Responsibilities:
Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
Provide tracking information on shipped orders.
Confirm receipt of orders via faxes & e-mail.
Routinely update database to add contacts; emails; and new customers.
Handle corrections on orders entered in our system that have not been shipped.
Enter Customer and Sales Representative requests.
Enter customer complaints/concerns.
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
Be an active member of the CSR and/or Platinum ACD Phone line.
Qualifications:
Post high school education and previous customer service or similar experience is preferred.
Typing skills of at least 50 WPM with High Accuracy.
Proficient use of Windows XP/10 operating system and Microsoft Office products.
Good communication skills to interact with team members.
Good critical thinking skills to resolve questions and problems related to orders.
High degree of diligence to insure the correct information on orders.
Ability to work at a steady pace even with interruptions, and some time pressure.
$20k-28k yearly est. 5d ago
Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Service specialist job in Omaha, NE
As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively in support of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$35k-40k yearly est. Auto-Apply 9d ago
Mail Services Specialist
Conagra Brands, Inc. 4.6
Service specialist job in Omaha, NE
Reporting to the Facilities and Mail ServicesSpecialist, you will work collaboratively to ensure smooth mailroom operations and exceptional customer service. You will manage incoming and outgoing mail, assist internal and external customers in person and via phone, and complete clerical tasks accurately and on time, all while maintaining confidentiality and professionalism.
A Taste of Your Responsibilities
* Operate mail metering machines and ensure compliance with USPS, UPS, and other shipping regulations.
* Complete basic accounting tasks, including processing purchase orders and payments.
* Sort USPS and interoffice mail and distribute to internal post office boxes.
* Prepare and process outgoing USPS and carrier service items.
* Notify employees via email to pick up carrier service packages.
* Assist walk-up customers at the mailroom counter.
* Answer and direct incoming calls using the automated phone attendant.
* Maintain accurate records across multiple databases, including mail stop locations, front desk contact details, and user profiles and shipment history within various shipping platforms.
* Process facilities service requests and office space requests; schedule contractor assistance.
* Order office supplies and paper.
* Scan and electronically file documents.
Ingredients Required for Your Success
* High School Diploma or GED.
* 1+ years of experience in customer service or mail services.
* Proficiency with basic Excel, Word, and Outlook.
* Move materials, stand, walk, and lift 20 pounds regularly and 50 pounds occasionally.
#LI-Onsite
#LI-MH1
#LI-Associate
Compensation:
Pay Range:$37,000-$48,000
The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.
Our Benefits:
We care about your total well-being and will support you with the following, subject to your location and role:
* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
* Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
* Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities
Our Company:
At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip.
Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.
Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
$37k-48k yearly Auto-Apply 2d ago
Bilingual Community Engagement Specialist
Dynamic Workforce Solutions 3.8
Service specialist job in Omaha, NE
Job Title: Community Engagement Specialist Reports to: Community Engagement Supervisor
Non-exempt Office Location: Omaha, NE
Wage Range: $19.00 - $21.00 per hour
Bilingual Spanish required!
Primary Objectives of Position: The Community Engagement Team is responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. The Community Engagement Team is responsible for assisting customers in the Resource Room while triaging their needs and referring to American Job Center and community programs.
Essential Job Functions:
Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc.
Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs.
Appropriately connect career seekers to open positions, resulting in Additionally, connect career seekers to opportunities for training and development and other career center services to increase opportunities for employment.
Assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.
Assist individuals with understanding and completing program enrollment
Conduct eligibility
Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resources for developing job leads.
Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education.
Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
Utilize Extreme Customer Service behaviors in all interactions with internal and external
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education
: High school diploma or GED, and 1-2 years of experience in a Workforce environment or coordination/planning experience. AA or BA preferred.
Experience:
Significant demonstrable experience in business-to-business marketing or work in a community-based organization.
Skills/Abilities
: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must.
Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and database access.
Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
$19-21 hourly 11d ago
Customer Experience Associate - CSR
Kubat Healthcare
Service specialist job in Council Bluffs, IA
Would you enjoy creating a welcoming environment for patients and guests when they come through the door or call over the phone? Check out this opportunity with us at Kubat HealthCare in Council Bluffs! Schedule is Monday through Friday
What you will be doing:
Greeting respiratory patients, customers and visitors in a friendly and professional manner in person and over the phone
Processing customer payment and credit transactions
Assist in resolving patient and customer concerns and issues
Maintain the neat and clean appearance of the respiratory showroom and work area
What will a qualified candidate need?
One or more years of office experience
Excellent customer service skills
Organized and great time management skills
Ability to understand insurance coverage guidelines for respiratory durable medical equipment
Working knowledge of MS Office: Outlook, Word, Excel
$28k-37k yearly est. 3d ago
Structured Business Services Specialist
Pacific Life 4.5
Service specialist job in Omaha, NE
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Business ServiceSpecialist to join our Structured Settlements team in Omaha NE.
As a Business ServiceSpecialist, you'll play a key role in Pacific Life's growth and long-term success by analyzing structured settlement cases and helping consultants achieve good order for contract issuance. You will fill an existing role that sits on a team of 19 people in the Consumer Markets Division.
How you will move us forward:
Meet department productivity and quality standards.
Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients.
Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.
Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.
Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.
Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.
The experience you bring:
2-3 years of experience in a customer service-focused role, preferably financial services.
Effective critical thinking and problem-solving skills
Strong verbal and written communication skills
Commitment to driving an industry-leading customer service experience
Comfort navigating across multiple technology platforms
Ability to work effectively within a fast-paced team environment
What will make you stand out:
A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning
Ability to read and interpret customer requests that may appear in inconsistent or varying manners
You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at ******************** What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. .
#LI-RB1
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
$34k-46k yearly est. Auto-Apply 25d ago
Digital Member Service Consultant - Headquarters 25-034
Cobalt Credit Union
Service specialist job in Papillion, NE
Digital Member Service Consultant
Cobalt Credit Union - Headquarters
7148 Towne Center Parkway
Papillion, NE 68046
The typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need. Saturdays may be required.
Our Digital Experience Consultant is responsible for providing an innovative approach to combining a digitally focused member experience and acquisition. This position will provide solutions to satisfy member's and potential member's financial needs by interacting via virtual channels. This position will cross-sell credit union retail and business products and services as well as service existing account relationships. Individuals in this role will be on camera and must be professional, welcoming and responsible on camera and all other venues.
Education and/or Experience Requirements
*Spanish Bilingual skills a must* - bilingual employees earn an additional $1/hour
High school diploma or equivalent required.
Associate or bachelor's degree in business or related field preferred.
Minimum 1 year in a financial institution and customer service experience required
Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows because of system upgrades.
Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty-four locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family-oriented culture who cares about our employees and we pride ourselves on offering our employees growth opportunities within the organization.
Equal Opportunity Employer/Vet/Disabled
$43k-77k yearly est. Auto-Apply 32d ago
Agency Sales and Service Specialist
Steven Moor-American Family Insurance
Service specialist job in Omaha, NE
Job DescriptionBenefits:
Company parties
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Competitive hourly pay rate plus commission and bonuses
Paid training
Paid Time Off
8 Corporate holidays paid off
Continuing education paid
Company parties and gatherings
Fun and fast paced work environment
Company Overview
We believe people are an organizations most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, were committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined.
Agency overview
Join our dynamic Agency team (65 plus years of experience), where we are committed to providing exceptional service and innovative solutions to our clients. As part of the American Family Insurance Group, we pride ourselves on fostering a collaborative and inclusive work environment that encourages professional growth and development. Our agency is dedicated to making a positive impact in our community and supporting our team members in achieving their career goals. If you're passionate about helping others and eager to be part of a forward-thinking organization, we invite you to apply for our open position and become a valued member of our team.
Job Summary
The Sales and ServiceSpecialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customers' needs, and matches them with appropriate product and service offerings. Promotes brand awareness through participation in agency and community events. Will assist in getting licensed within the first 90 days.
Responsibilities
Develops knowledge of the local market dynamics for business development opportunities for all product lines
Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers
Proactively cross-sells and or coordinates with agency team members to provide additional coverage to existing customers
Prospects for new business through leads, telephone calls, networking events, trade shows, and personal contacts (Includes leads through COI, social media, B2B and B2C networks, and sales lead groups)
Secures new business through individual effort and established lead methods
Prepares quotations and applications and delivers effective presentations in order to close sales
Retain current agency clients with exceptional customer service
Qualifications
Ability to work independently to plan, set priorities and organize work
Active involvement in the local community
Demonstrated sales and customer service experience
Excellent oral and written communication skills
Demonstrated analytical skills
Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers
Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.
$34k-50k yearly est. 17d ago
Waiver Services Specialist - Omaha
State of Nebraska
Service specialist job in Omaha, NE
The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25
Hiring Rate:
$22.430
Job Posting:
JR2025-00021409 Waiver ServicesSpecialist - Omaha (Evergreen) (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
01-23-2026
Job Description:
If you're committed to helping others live independently with dignity and bring experience in human services, education, health care, or disability case management, this is your opportunity to make a meaningful impact. Whether you have a bachelor's degree or qualifying year-for-year experience, as long as you hold a valid driver's license, you can apply to join us as a Waiver ServicesSpecialist, delivering hope and essential support to those who depend on it every day.
What We Offer:
• 156% State-Matched Retirement Plan
• 13 Paid Holidays + Generous Leave
• Tuition Reimbursement
• 79% Employer-Paid Health Insurance
• Dental, Vision & Life Insurance
• Public Service Loan Forgiveness (PSLF) Eligibility
• Ongoing Career Growth Opportunities
As a Waiver ServicesSpecialist, you'll play a key role in connecting individuals with the support they need to thrive. Working under limited supervision, you'll assess funding needs for developmental disability services and determine eligibility for Medicaid Home and Community-Based Services (HCBS) Waivers. Your work will include conducting assessments, reviewing documentation and records, and making informed decisions for individuals who are aged, meet Social Security disability criteria, or have intellectual or developmental disabilities. You'll also participate in informal dispute resolution meetings or appeal hearings related to eligibility decisions. Every day, your expertise will help ensure people receive the services that empower them to live with dignity and independence.
Job Duties:
Review applications and medical documentation to determine eligibility for waiver services.
Perform initial and renewal Level of Care (LOC) assessments with accuracy and attention to detail.
Guide applicants, families, and providers through requirements and next steps with clarity and support.
Participate in appeals or dispute hearings, advocating with professionalism and empathy.
Ensure accurate and timely documentation while efficiently managing multiple cases.
Other duties as assigned.
Requirements / Qualifications:
Minimum Qualifications: Bachelor's degree in: human services, education or health/medical; long-term care, gerontology, rehabilitation, health/disability case management, or children with special health care needs OR any equivalent combination of education and experience will be considered on a year for year basis.
Preferred Qualifications: Experience in healthcare, long-term care, disability services, or completing assessment. Familiarity with medical terminology and Medicaid waiver services.
Other: Valid driver's license and access to reliable transportation.
Knowledge, Skills, and Abilities (KSA)
Strong knowledge of Medicaid Waiver programs, Level of Care (LOC) criteria, and services for individuals with disabilities, older adults, and those with special health care needs.
Understanding of medical terminology, healthcare systems, and state/federal regulations related to eligibility and assessments.
Skilled in reviewing documentation, conducting assessments, and making accurate, timely eligibility decisions.
Effective communication skills to explain complex information clearly and work with individuals, families, and service providers.
Proficient in using systems like Excel, Word, and Outlook for documentation and data management.
Ability to manage multiple cases in a fast-paced environment while maintaining attention to detail and meeting deadlines.
Demonstrated empathy, professionalism, and discretion when working with vulnerable populations and handling sensitive information.
Strong critical thinking and problem-solving skills to navigate complex cases and apply policy accurately.
Team-oriented with the ability to work independently and adapt to changing policies and procedures.
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: **************************
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: **************************************************
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
$22.4 hourly Auto-Apply 2d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service specialist job in Omaha, NE
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-32k yearly est. 4d ago
4am Inbound (Stocking) (T1777)
Dev 4.2
Service specialist job in Omaha, NE
Company DescriptionJobs for Humanity is partnering with Target to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Target
Job Description
Location: 17810 W Center Rd, Omaha, Nebraska, United States, 68130-2308
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour
ALL ABOUT TARGET
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:
Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which include asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
Be an expert and dedicated owner of select GM areas to ensure sales floor is zoned, in stock and accurately signed for guests
Acknowledge guests as you complete workload with minimal guest disruption; review sales trends to understand how to prioritize daily workload based on business and guest needs
Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad
Execute revisions, sales plans and planograms for all GM categories
Assist all non-GM areas of the store with transition sets and In Store Marketing (ISM)
Conduct weekly price change workload for all GM categories
Complete Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy
Accurately execute all backroom fills, including guest requests, and backstock product from GM categories efficiently and timely
Own backroom aisles, including backstock, for your GM areas
Process all inbound deliveries using the Receive application to ensure inventory accuracy
Complete all backroom daily and weekly audits
Operate power equipment only if certified
Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines
Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local adult beverage laws
All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target
Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do
You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:
Welcoming and helpful attitude toward guests and other team members
Learn and adapt to current technology needs
Work both independently and with a team
Resolve guest questions quickly on the spot
Attention to detail and follow a multi-step processes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Accurately handle cash register operations
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at ************** for additional information.
$15 hourly 60d+ ago
Route Jump Driver/Customer Representative
Spin Linen
Service specialist job in Omaha, NE
Route Jump Driver/Customer Representative - Being a route driver is more than sitting behind the wheel. You are the face that our customers see every time they get a delivery, making you an important influence to our customers. This position offers a lot of independence and incentives to our employees. We offer retirement, company paid life insurance, weekly pay. Our employees have been our greatest asset for the last 91 years we have been in business.
Come and join our family owned and operated company today!
Position
Route Jump Driver/Customer Representative
Responsibilities and Duties
Responsible for making accurate deliveries to customers
Responsible for covering PTO or Sick Days for all Routes
Assisting Drivers with run backs and special deliveries
Manage customer inventories
Build/maintain long term relationships with customers
Keep truck clean to our accreditation standards
Reporting truck maintenance issues through daily DOT log
Help facilitate customer agreement renewals
Responsible to make change customer invoices as needed
Daily load/unload of truck
Standards
Completion of daily deliveries
Maintain a professional appearance
Maintain safe driving practices
Consistent high customer service scores
Skills and Abilities
Able to lift up to 100 lbs
Ability to push & pull carts up to 500 lbs
Committed to creating raving fans
Strong math skills
Problem solving skills
High sense of urgency
Be able to adapt to changes throughout the day
Managing the efficiency of route
Good knowledge of strong internal compass
Benefits & Perks
Work an average of 40 hours a week for weekly pay of $800
In addition to excellent pay, we offer:
Health & Dental Insurance
Retirement
Company Paid Life Insurance
Paid Vacation
Weekly Pay
Our Core Values:
Integrity
Customer Service
Teamwork
Accountability
Innovation
Please check out our web site at ***************** to learn more about our 94-year-old company.
$800 weekly 48d ago
CLIENT RELATIONS SPECIALIST- Part-time
Foundation One Bank
Service specialist job in Omaha, NE
• Process teller transactions accurately and efficiently following bank policies and complying with regulatory requirements
• Open, close and perform maintenance on accounts including checking, savings, CD's HSA's, IRA's and Safe Deposit Boxes
• Maintain a balanced cash drawer
• Assist customers by receiving deposits and loan payments; cashing checks; processing savings withdrawals, night and mail deposits, and selling financial instruments including cashier's checks, travel cards and money orders
• Complete other requests including processing orders for checks and debit cards and helping customers access and utilize technology such as online banking, bill pay and ACH processing
• Answer customer questions and solve problems while contributing to team effort by assisting co-workers and management when needed
• Introduce new bank products to clients based on determined needs
• Develop rapport with clients to provide outstanding personalized service, build trust, customer loyalty and satisfaction
Requirements
Education/Experience:
• High School Diploma or equivalent
• 6 month to 1 year teller experience
Skills:
• Computer skills, including Outlook and Excel
Abilities:
• Exemplary organizational, problem-solving and communication skills
$28k-41k yearly est. 60d+ ago
AI Operations Specialist
Upwell Revenue Software
Service specialist job in Omaha, NE
About UPWELL
We're building the next generation of logistics accounting software, automating complex financial processes that have traditionally required extensive manual work. Our mission is to transform how logistics companies handle their accounting operations through intelligent automation. As we grow, we're looking for talented individuals who can both execute today's processes and help build tomorrow's solutions.
Position Overview
As an AI Operations Specialist, you'll be at the intersection of backend office management and technological innovation. While you'll handle day-to-day operations, you'll also be instrumental in automating these very processes, working directly with our engineering and product team to build scalable solutions. Think of it as being both the expert user and the product visionary.
What You'll Do
Manage and oversee end-to-end logistics Accounts Receivable backend processes, ensuring accuracy and timeliness while identifying opportunities for automation.
Execute tailored workflows for diverse customer needs.
Handle and organize document management efficiently.
Collaborate with software engineers to translate findings into automated solutions.
Analyze intricate workflows and address exceptions requiring human judgment.
Work within TMS platforms and payment portals.
Provide actionable insights from hands-on experience to influence the product roadmap
What We're Looking For
Natural problem-solver who can think systematically about complex processes
Tech-savvy professional comfortable learning new software systems quickly
Strong Excel skills and data analysis capabilities
Excellent communicator who can explain complex concepts to different audiences
Meticulous attention to detail while maintaining big-picture perspective
What Will Set You Apart
Experience in logistics, transportation, or supply chain finance
Knowledge of ERP and accounting systems, particularly in logistics or transportation
Familiarity with TMS systems like McLeod, Descartes, Tai, Revenova, MercuryGate, Oracle Transportation Manager (OTM), etc.
Track record of improving or automating business processes
Project management experience
Understanding of API or EDI integrations and financial software systems
Why Join Us
Be part of transforming an industry through technology
Work on challenging problems that impact real businesses
Clear career growth path as we scale
Competitive salary range based on experience
Comprehensive benefits including health, dental, and vision insurance
401(k)
Flexible PTO policy
Modern, collaborative workspace in West Omaha
$40k-63k yearly est. Auto-Apply 48d ago
Claims Intake and Operations Specialist
Archgroup
Service specialist job in Omaha, NE
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Position Summary
Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property. The tasks would include:
●Triaging and sorting of mail, both physical and electronic, both incoming and outgoing
●Creating, printing and mailing of letters
●Organizing meetings and maintaining office supplies and equipment
●Providing support as needed to Claims Intake, Claims Index and Customer Service Representative teams
Responsibilities
● Open, review, categorize and scan incoming mail, route to correct location.
● Post outgoing mail and outgoing Federal Express timely.
● Assist with creation of letters and ensure timely routing.
● Import/Export files as requested by Claims Department staff and as received from external claims parties.
● Index incoming electronic correspondence and route to appropriate internal and external parties.
● Manage vendors and maintain record of service/maintenance
● Coordinate with other Office Administrators/Departments
● Ensure office/breakroom supplies remain stocked
● Work closely with IT/AVP to maintain equipment and request service/new equipment as needed
● Greet and assist visitors
● Aid in organizing office events as requested by visitors/office management
● Take on additional tasks, to include but not limited to, setting up incoming claims and/or responding to customer inquiries via phone and email.
● Help create and maintain job aids for all tasks completed by the Intake & Operations Specialist team.
● Engages and Participates in the Arch Experience values and continuous improvement initiatives.
● Other Administrative duties as assigned by Claims Operations Manager or Supervisor.
Experience & Required skills
● 2 to 3 years of experience in Customer Service, Mail Handling, Office Administration and/or a combination of the above
● Skill with MS Office, WORD, EXCEL; experience with Image Right a plus
● Must be detail oriented
● Superior customer service and communication skills required
● Excellent verbal/written communication skills
● Strong interpersonal skills
● Computer and keyboarding skills
● Ability to work in multiple systems
Education
● High School Graduate or equivalent, some college or insurance related experience preferred
#LI-SW1
#LI-HYBRID
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
14400 Arch Insurance Group Inc.
$40k-63k yearly est. Auto-Apply 18d ago
Business Process Specialist (Mid-Level)
Peraton 3.2
Service specialist job in Offutt Air Force Base, NE
Responsibilities
We are seeking a highly organized and detail-oriented Business Process Specialist to join our team at Offutt Air Force Base (AFB), supporting the 55th Wing (55 WG). The Business Process Specialist will play a critical role in optimizing workflows, improving operational efficiency, and supporting Collection Management, ISR Planning, and Knowledge Management processes. This position requires expertise in process improvement, data analysis, and the ability to streamline business operations to enhance mission effectiveness.
Key Responsibilities:
Analyze and evaluate existing business processes to identify inefficiencies and recommend improvements.
Develop and implement process optimization strategies to enhance operational workflows and mission support.
Support Collection Management and ISR Planning by ensuring efficient coordination of resources and processes.
Collaborate with cross-functional teams to align business processes with organizational goals and mission objectives.
Create and maintain process documentation, including workflows, standard operating procedures (SOPs), and training materials.
Develop and deliver reports, dashboards, and metrics to track the effectiveness of business process improvements.
Provide Knowledge Management (KM) support by organizing, storing, and sharing mission-critical information.
Ensure compliance with all organizational policies, industry standards, and regulatory requirements.
Serve as a liaison between leadership, analysts, and operational teams to ensure seamless communication and process alignment.
Qualifications
Required Qualifications:
Required Experience: At least 6 years of experience conducting analysis relevant to the specific labor category with at least a portion of the experience within the last 2 years.
Required Education: Bachelor's degree from a college or university accredited by an agency recognized by the U.S. Department of Education or have associate's degree from a college or university accredited by an agency recognized by the U.S. Department of Education and an additional 4 years of related experience, for a total of 10 years, as a substitute to the bachelor's
degree.
Technical Expertise:
Proficiency in process improvement methodologies such as Lean, Six Sigma, or Agile.
Familiarity with tools and software used for process mapping, data analysis, and workflow optimization (e.g., Visio, Tableau, Power BI).
Strong understanding of Collection Management, ISR Planning, and Knowledge Management processes.
Skills:
Exceptional analytical, critical thinking, and problem-solving skills.
Strong written and verbal communication skills for producing reports and presenting findings.
Ability to work collaboratively in a fast-paced, mission-driven environment.
Security Clearance: Active Top Secret/SCI clearance is .
Preferred Qualifications:
Experience supporting the 55 WG or similar military organizations.
Knowledge of ISR operations and intelligence workflows.
Certifications such as Lean Six Sigma Green Belt, Project Management Professional (PMP), or equivalent.
Familiarity with Air Force policies, procedures, and mission requirements.
Why Join Us?
Be part of a mission-critical team supporting the U.S. Air Force's ISR operations.
Work in a dynamic and collaborative environment at Offutt Air Force Base, a hub for Air Force intelligence and operational excellence.
Access to professional development opportunities and career growth within the defense and intelligence community.
#AFACC
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
$34k-53k yearly est. Auto-Apply 22d ago
Account Services Specialist I
Ultimus 3.8
Service specialist job in Omaha, NE
The Account ServicesSpecialist I is integral to our transfer agency operations, focusing on the creation of new accounts, execution of financial transactions, and meticulous record-keeping for our mutual fund clients. Additionally, this role entails minimal direct client interaction but requires substantial collaboration with internal team members.
KEY ACCOUNTABILITIES
Accurately inputs customer data from applications to set up new accounts.
Manages basic financial operations including redemptions, purchases, exchanges, TIK's, and account rebalancing.
Executes retirement plan account transactions in line with IRS standards.
Begins incoming transfers by dispatching required documents to the custodian.
Tracks transfer statuses and ensures follow-up until completion.
Oversees shareholder account updates and manages returned mail.
Coordinates with broker-dealers or clients to gather missing account information and seek necessary clarifications.
Connects accounts for rights of accumulation or plans accounts and processes letters of intent.
Accurately prepares and reconciles check deposits.
WORKING RELATIONSHIPS
Engages with clients as necessary for general information, issue resolution, inquiries, or reporting needs.
Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.
May perform other duties as required and assigned.
EDUCATION AND EXPERIENCE
Bachelor's degree in business administration or a related field.
1-3 years of experience in client services or a related field.
Background in the financial services industry.
Series 6 license is an asset.
KNOWLEDGE
In-depth understanding of retirement products, including IRA's, and other plans.
Knowledge of mutual funds and alternative investment offerings.
Microsoft Office Suite.
Adobe Acrobat.
SKILLS AND ABILITIES
Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly, and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.
Equivalent education, experience, and KSA's will be considered.
$28k-37k yearly est. 10d ago
Financial EMR Informaticist
Syracuse Area Health 4.5
Service specialist job in Syracuse, NE
This position ensures the accuracy, integrity, and efficiency of financial data within the electronic medical records (EMR) system. This role supports billing, coding, reimbursement, and compliance efforts by optimizing EMR workflows and collaborating across departments.
This position is benefited, full-time, 40 hours per week. Hours are Monday-Friday, 8:00am-4:30pm. No weekends, no holidays!
Qualifications
Associates degree (AA) or equivalent from two-year college or technical school; or six months to one-year related experience or training; or equivalent combination of education and experience, Bachelor's degree preferred
Healthcare experience and background required
Strong computer skills which support education and analytics (e.g. Excel, Word, PowerPoint, etc.)
Electronic Health Record and/or clinical professional experience highly desired
Experience and knowledge of electronic clinical quality measure data collection and submission requirements along with understanding, promoting interoperability requirements and payment models highly desired
Demonstrated experience in a software super user role, system coordinator, data analytics, project management, and/or process flow development preferred
Experience in a role with demonstrated system-related problem solving and critical thinking skills
Strong system navigation skills
Excellent customer service focused skills
Excellent verbal and written communication skills with ability to communicate effectively at all levels
Demonstrated initiative, self-starter with ability to handle multiple concurrent tasks
$27k-37k yearly est. 12d ago
Digital Member Service Consultant - Headquarters 25-034
Cobalt Credit Union
Service specialist job in Papillion, NE
Digital Member Service Consultant
Cobalt Credit Union - Headquarters
7148 Towne Center Parkway
Papillion, NE 68046
The typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need. Saturdays may be required.
Our Digital Experience Consultant is responsible for providing an innovative approach to combining a digitally focused member experience and acquisition. This position will provide solutions to satisfy member's and potential member's financial needs by interacting via
virtual channels.
This position will cross-sell credit union retail and business products and services as well as service existing account relationships. Individuals in this role will be on camera and must be professional, welcoming and responsible on camera and all other venues.
Education and/or Experience Requirements
*Spanish Bilingual skills a must* - bilingual employees earn an additional $1/hour
High school diploma or equivalent required.
Associate or bachelor's degree in business or related field preferred.
Minimum 1 year in a financial institution and customer service experience required
Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows because of system upgrades.
Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty-four locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family-oriented culture who cares about our employees and we pride ourselves on offering our employees growth opportunities within the organization.
Equal Opportunity Employer/Vet/Disabled
How much does a service specialist earn in Council Bluffs, IA?
The average service specialist in Council Bluffs, IA earns between $26,000 and $56,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Council Bluffs, IA