Service specialist jobs in Fairfield, CA - 2,099 jobs

A dynamic AI startup is seeking a Customer Education & Community Lead to design educational programs and cultivate community engagement. This role involves creating content and facilitating customer success while partnering with various teams. The expected salary range is between $120,000 and $180,000, complemented by equity and comprehensive benefits. If you're passionate about enabling users to master innovative products and shaping marketing within the AI landscape, this is an excellent opportunity. #J-18808-Ljbffr

A tech startup revolutionizing freight booking in San Francisco is seeking a Customer Success team member to manage critical relationships and define success processes. You will oversee the customer lifecycle from kickoff to implementation, program manage high-stakes pilots, and collaborate with engineering on integrations. Ideal candidates have B2B customer success experience and a builder mindset, eager to work hands-on with complex requirements. This role promises top-tier compensation and substantial growth potential. #J-18808-Ljbffr

A leading workspace management technology firm in San Francisco seeks an experienced candidate for quote to cash operations. This role involves managing the invoicing process, collaborating with teams, and providing excellent customer service. The ideal candidate has over 3 years of relevant experience, preferably in a SaaS environment, and a degree in Accounting. The position requires proficiency in Chargebee and excellent organizational skills, with a hybrid work model offered. #J-18808-Ljbffr

The Certified Simulation Operations Specialist (CSOS) will support the growing use of simulation methodologies for education and professional practice. The CSOS provides consultative and supportive services for curriculum development, innovative instructional strategies, assessment methods and physician and nursing training and development. With a focus on neonatal and pediatric resuscitation and crisis resource management, the CSOS will improve patient care and safety through simulation based research. Education: Bachelor's Degree - Required Masters - preferred Experience: 2 years of Healthcare- Progressive Simulation experience- Required Certifications/Licensures: CHSOS Certified Healthcare Simulation Operations Specialist- SSH Society for Simulation in Healthcare- Required 2 years of simulation experience could be considered in lieu of the certification Skills: Strong interpersonal, leadership and organizational skills, ability to work independently Excellent verbal and written communication Strong technical and computer skills Operational knowledge of simulation technologies and applications Preferred candidates will have a background/experience in Maternal health. Work Shift: 08.0 - 08:00 - 17:00 No Waive (United States of America) Pay Range: $36.57 - $49.37HourlyOffer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it. Scheduled Weekly Hours: 40

Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices. Employment Type: Contract (W-2 Hourly or C2C). Duration: 12 months. Possibility of renewal depending on personal performance and business needs. Rate: $60 - $75/hr W-2 Hourly. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams. This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward. Candidates must have hands-on, inside-the-lab experience. Key Responsibilities Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities. Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met. Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports. Participate in internal and external project meetings and provide regular updates. Maintain compliance with biospecimen processes and ensure accurate documentation. Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards. Identify and manage project issues, risks, and changing priorities. Support audit readiness for Safety, Quality, and Regulatory requirements. Leverage scientific expertise to influence decisions affecting project deliverables. Provide guidance, mentorship, and training to junior team members. Key Task Areas Biospecimen Acquisition: Design, plan, and implement moderately complex sample acquisition strategies. Develop collection contracts and scopes of work. Monitor acquisition progress, resolve discrepancies, and maintain documentation. Ensure compliance with GCP, GLP, quality standards, and ethical regulations. Data Management: Manage biospecimen data transfers, entry, review, validation, and consistency checks. Work within validated databases, ensuring accuracy and adherence to standards. Collaborate on data standardization initiatives. Act as a power user for key IT systems and support LIMS change cycles. Biorepository Management: Oversee biological material processing, shipment, inventory, discrepancies, and retrievals. Lead planning and execution of biorepository projects. Ensure compliance with permitting, import/export, and safety requirements. Qualifications 5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management. Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired. Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry. Experience in the use of LIMS or other validated systems. Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred. Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables. Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects. Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite. Experience in handling biological specimens & willingness to work with potentially infectious biological material. Knowledge and skill in inventory management. Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders. What We Offer (W2 Employment) Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. 401(k) Retirement Savings: 1% employer match. Career Growth Opportunities: Pathways for advancement and skill development. Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Text henleyjobs to 23000 to start your application today! Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part‑time job with flexible hours, or a full‑time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self‑made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high‑school grad, a well‑seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on‑the‑job training No late evenings - Most locations close by 7pm Competitive pay set at $24.00 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper‑level management started out in an entry‑level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem‑solving skills Strong customer service and communication skills Ability to work in a fast‑paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Must have reliable transportation. Essential Functions Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an “all‑inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E‑Verify program. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

US ENT Partners helps ear, nose, and throat (ENT) practices achieve cost savings by aggregating purchasing volume to negotiate maximum discounts with manufacturers, distributors, and suppliers. Role Description This full-time Customer Success Associate role is located in the San Francisco Bay Area with a hybrid work model (3 days a week in office). The Associate will handle tasks such as data collection, analysis, interpretation, and communicate findings to stakeholders. This role will contribute to vendor alignment, performance tracking, and the development of actionable insights that support our member practices and internal strategic initiatives. Qualifications Bachelor's degree in Business, Healthcare Administration, Finance, Analytics, or related field 2-4 years of experience in a healthcare, operations, analytics, or consulting environment Strong Excel and data visualization skills (Power BI, Tableau, or similar) Familiarity with healthcare supply chain, group purchasing, or provider operations preferred Strong attention to detail, project management skills, and ability to meet deadlines Excellent written and verbal communication skills Self-starter with the ability to thrive in a fast-paced, hybrid team environment Why US ENT? Joining our team means being part of a dynamic organization that values data-driven decision-making and continuous improvement. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare industry.

About Us At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges. From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future. Job Summary: As a People Team Specialist, you will be a key member of our People Operations team, driving operational excellence and helping to deliver an outstanding employee experience from onboarding through offboarding. You will balance operational excellence and empathy while managing critical programs in compliance, compensation, and engagement events that bring our culture to life. This is a dynamic role for someone who thrives in the details but never loses sight of the people behind the process. You will help us build systems that are efficient, scalable, and people-centered. This position is based in San Francisco and follows a hybrid schedule, with a requirement to be in the office at least three days per week to collaborate with team members and engage in person with employees. Responsibilities: Employee Lifecycle Operations Manage seamless onboarding and offboarding processes that reflect our culture and values. Coordinate with IT, Finance, and Hiring Managers to ensure all onboarding/offboarding logistics, including equipment, system access, and communications, run smoothly. Compliance & Data Integrity Maintain accurate employee data in HR systems, ensuring compliance with company policy and employment regulations. Support audits, reporting, and documentation related to employment, immigration, and compensation compliance. Compensation & Total Rewards Support Assist in administering compensation programs, including salary reviews and benchmarking efforts. Partner with People Leadership and Finance to ensure alignment with Radford leveling and market data. Events & Engagement Plan, coordinate, and execute company-wide and team-level events, both virtual and in-person, that strengthen connection and culture. Lead logistics and coordination for All Hands meetings, including scheduling, agenda management, content collection, and post-event follow-up. Partner with internal stakeholders to manage event logistics, communications, and budgets. Support recognition and engagement initiatives that celebrate employee milestones and foster belonging. Project Planning & Continuous Improvement Lead or contribute to People Ops projects that improve efficiency, data accuracy, and the employee experience. Create and maintain process documentation, workflows, and playbooks. Identify opportunities for automation and system optimization. Required Qualifications: 3-5 years of experience in People Operations, HR, or a related field. Strong working knowledge of HR processes, compliance standards, and people systems such as HRIS or ATS. Proven ability to manage complex logistics and deliver high-quality employee events, including All Hands meetings. Requires intermediate proficiency in Microsoft Excel as a minimum, including the ability to use formulas, pivot tables, charts, and functions like VLOOKUP/XLOOKUP for reporting and data analysis. Candidates should be comfortable cleaning and managing data, applying conditional formatting, and generating people-related reports. Proficiency with Mac OS and Google Workspace (Docs, Sheets, Slides, Drive, Calendar, etc.) is required. Exceptional attention to detail and organizational skills. Collaborative communication style with the ability to work cross-functionally and maintain confidentiality. A creative and continuous improvement mindset with a focus on making processes smoother, smarter, and more engaging. #J-18808-Ljbffr

K2 Pure Solutions, founded in 2010, is a Chlor-Alkali Manufacturer operating inherently safer technology to produce chemicals such as bleach for water disinfection in the surrounding Northern California communities. Bleach is the modern, preferred water treatment chemical displacing chlorine throughout the world. K2 Pure Solutions produces bleach onsite from nothing but salt, water, and electricity eliminating the danger and risk of a chlorine railcar release into communities trans-America. Other chlor-alkali products produced by K2 Pure Solutions include chlorine, hydrogen, hydrochloric acid, and caustic soda. ESSENTIAL DUTIES AND RESPONSIBILITIES • Responsible for their assigned area to ensure there are no immediate or potential plant problems that threaten safety or production. • Ensures work requests are issued for items to be worked on. • Makes sure maintenance work is performed per procedure and standards. • Maintains an electronic log on K2 database that describes plant issues and work that was performed on specific pieces of equipment. • Works with the operators to develop their area knowledge and operating skills. • Audit work permits to ensure that that they are being followed correctly. • Audit Lock out tag out and provides feedback to the operators on any deficiencies. • Audit weekly, monthly, yearly check sheets (pump swaps, car seal list safety shower checks etc.) and report those findings to the operations manager. • Assign and assist operators in outage planning. (LOTO, clearing, etc.) • Assigns housekeeping duties and ensures assigned housekeeping is performed. • Coordinates and assists with procedure development and review. • Continuously look for opportunities for improvement in their assigned areas. • Assist or take on ownership of updating and creating procedures where gaps exist in current operating discipline and procedures. • Assist operators and engineers with troubleshooting plant process issues. • Active participant in department EH&S program, including spending time in field with other team members coaching and providing feedback regarding implementation of EHS programs and policies. • Assist and participate in RCIs in area of responsibility. • Strives to promote and create a positive working environment. • Participates in the monthly safety council meetings. • Is a member of the technical staff on-call team. COMPETENCIES Leadership: • Willingly shares operations experience across the organization. • Uses experience for problem analysis and problem solving and coaches others in this area. • Displays a high standard of personal excellence including safe work behaviors, and ability to coach and mentor others. Communication: • Interfaces professionally across the organization. • Ability to explain material in a way that fits each individual. Page 2 of 2 • Fluent in English. Teamwork: • Works effectively in a self-directed team environment. EXPERIENCE • 10+ years of experience in Chlor-Alkali operations. • Basic skills/experience with Microsoft Word, Excel, PowerPoint, Outlook (or willingness/ability to learn). • Maintenance and Lab knowledge is a plus. PHYSICAL DEMANDS OF JOB • Ability to work at heights, in confined spaces, and climb ladders. • Able to work for extended periods, outdoors and in all weather conditions. • Lift a minimum of 50 pounds. Company Benefits • Subsidized medical, dental, and vision insurance • Medical and dependent care FSA options • 401k company matching with immediate vesting • 8 company paid holidays plus 2 floating holidays of your choice • Employer paid 1x annual life insurance • Paid sick leave • Paid vacation that increases with years of service • Regular social events for employee & employee's family Salary Range - The starting base pay for this role is between 160K - 190K annually at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of K2 Pure Solution's competitive total compensation package that can include strong benefits, perks and bonuses. The base pay range is subject to change and may be modified in the future.

A rapidly growing technology company is seeking an experienced Head of Customer Experience to drive go-to-market strategies and enhance customer success. This leadership role demands a strategic thinker who will develop programs to drive product launch effectiveness and team performance. Ideal candidates will have a proven track record in customer success management and strong capabilities in sales enablement and product growth. You'll be integral in shaping the company's vision and achieving business goals through collaborative efforts across departments, fostering innovation and continuous improvement. #J-18808-Ljbffr

Job Purpose To support the management and execution of Air India's cargo operations for the region, ensuring alignment with the commercial objectives, focusing on operational and service delivery whilst meeting global standards of safety, efficiency, and customer satisfaction. To assist in various facets of international operations, including GHA contract management, compliance with international regulatory requirements, oversight of SLA's and key operational matrices. Key Accountabilities Monitor SLA's, ground contracts management and liaise with the GSA customer service team and compliance team to ensure performance in line with commercial targets. Draft and communicate policies and KPIs to be tracked for operations, customer service and compliance basis best practice industry standards. Monitor CRM trends and build market intelligence to identify emerging opportunities and gaps the organization could capitalize on Develop strategies to reduce operational costs including handling damages and improve cycle time. Ensure compliance with operating process standards and external government regulations. Support and ensure full compliance in safety, security and work health and safety regulatory requirements. Skills Required for the role. Communication and Interpersonal Skills Team Collaboration and Adaptability Analytical and Problem-Solving Abilities Willingness to Learning Knowledge of International Cargo Operations Regulatory and Compliance Acumen Key Interfaces Internal Interfaces RCM- Report directly and provide regular updates on operational activities and compliance issues. Head International- Operations- Coordinate on budgeting, financial planning, and staffing for international operations. Commercial and Sales- Support in aligning operational capabilities with international sales strategies and customer service initiatives. External Interfaces International Regulatory Authorities- Assist in liaising with regulatory bodies to ensure compliance with cargo handling regulations. Service Providers and Ground Handling Agents- Help manage relationships and oversee contract execution with international service providers. Educational Requirements Minimum Education Requirement Bachelor's degree in management, Operations, Economics, or related fields. Experience Requirement: Minimum Experience 5-7 years of experience in operations and customer service, with at least 5 years at a supervisory Desired Experience +10 years of experience in operations and customer service supervisory roles

Role: Senior Business Process Specialist - Biospecimen Duration: 12+ months About the Role We are seeking an experienced Business Analyst / Consultant to support digital transformation initiatives within Research & Development (R&D), with a strong focus on laboratory systems and process optimization. This role will support the implementation of a new Laboratory Information Management System (LIMS) and play a key role in driving operational excellence, data governance, and regulatory compliance across global R&D operations. In this role, you will act as a key consultant, partnering closely with scientific, technical, and business stakeholders to assess current-state processes, identify gaps, and define clear functional and technical requirements to enable successful system implementation and adoption. This role supports a strategic digital transformation program aimed at retiring legacy laboratory tools and implementing a modern, scalable LIMS for biospecimen and laboratory data management. The program focuses on improving process efficiency, data integrity, compliance, and integration across digital lab technologies. Key Responsibilities Digital Tool Consulting & Integration: Support the migration from legacy laboratory systems to a unified LIMS platform, ensuring a smooth transition and full divestment of legacy tools by target timelines. Partner with cross-functional teams to ensure seamless integration with existing digital lab technologies and enterprise systems. Advise on best practices for system configuration, data migration, archival, training, and validation. Process Improvement & Operational Excellence: Lead process improvement initiatives using Lean / Lean Six Sigma methodologies to reduce inefficiencies and improve laboratory operations. Facilitate operational excellence and process-mapping workshops across multiple functions. Conduct current-state and future-state assessments to identify functionality gaps and scalable solutions aligned with R&D objectives. Business Analysis & Stakeholder Engagement: Engage with R&D scientists, engineers, and technical teams to gather, document, and validate business and system requirements. Translate scientific and operational needs into clear, unambiguous functional and technical requirements for vendor implementation. Evaluate implemented solutions to measure value realization and recommend continuous improvements. Data Governance, Quality & Compliance: Advise on adherence to FAIR data principles, GDPR, and global data privacy and regulatory requirements. Ensure systems support audit-ready documentation, traceability, and secure management of biospecimens and experimental data. Collaborate with IT and digital teams to enable a strong data backbone supporting automation, connectivity, and emerging technologies (e.g., sensors, IoT). Qualifications 5+ years of experience in business analysis, consulting, or process improvement roles in the biopharmaceutical and diagnostics industry. Proven experience applying Lean, Lean Six Sigma, or similar methodologies in complex environments. Related certification is a must. Hands-on experience implementing or supporting modern LIMS and biorepository platforms; familiarity with system integrations and complex digital ecosystems. Strong understanding of biospecimen lifecycles, laboratory workflows, ethics, and data privacy considerations. A scientific background is a big plus. Ability to leverage connected data to generate insights and support data-driven decision-making. Demonstrated experience in change management and driving the adoption of new digital tools and enabling cultural shifts toward standardized, data-driven processes. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders, including senior leadership. Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables. Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area. Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.

Title: Lab Operations Specialist Duration: 1 year contract with extensions and conversions Shift: Tuesday - Saturday OR Sunday- Thursday Required Skills & Experience Prior experience in pharmaceutical and GMP-compliant manufacturing. Knowledge of SAP is a significant advantage. Familiarity with GMP, GDP, and environmental monitoring practices is required. Hands-on experience with Class B, C, and D gowning procedures is highly preferred. Job Description We are seeking a dedicated Lab Operation Specialist to support the general upkeep and operations of Building 69. This role involves ensuring GMP compliance, maintaining audit readiness, and supporting environmental monitoring activities. The ideal candidate will have experience in pharmaceutical manufacturing, familiarity with analytical equipment, and knowledge of Class B, C, and D gowning standards. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Reporting to the Sr Manager, Medicare Sales, the Medicare Telesales Representative is responsible for enrolling members into San Francisco Health Plan's new Dual Special Needs Plan (D-SNP). You will connect with the underserved, Medicare-eligible individuals, with an understanding of their comprehensive Medicare and Medi-Cal benefits, you will review their health coverage and explain how the SFHP Care Plus DNSP plan can meet their unique health and financial needs. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office. Salary: $70,000 - $82,000 per year + commission WHAT YOU WILL DO: Answer incoming phone calls from prospective members, identify the type of assistance the customer needs with the goal of converting caller to a qualified lead and sale. Educate prospects about Medicare basics and D-SNP plan features, including extra benefits and coordination with Medi-Cal. Build trust and partnership with diverse members of the community, individuals with limited English proficiency and/or health literacy. Conduct outbound follow-ups with prospects from marketing campaigns, referral sources, events, or community partners. Follow up with members on questions or to review current or new products and services. Navigate multiple computer systems to document member interactions in real time in the EvolveNXT CRM platform, while engagement with members. Demonstrate knowledge of the product portfolio by addressing the needs of members, explaining the differences between products, and assisting selection of products to best meet their needs. Help complete the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines. Meet the goals established for the position in performance, attendance, and consumer experience. Comply with all CMS and SFHP marketing and enrollment guidelines to ensure ethical and compliant sales practices. Meet and maintain requirements for agent licensure, appointments, and annual product certification. Participate in training, certification, and ongoing coaching related to sales strategy, compliance, and cultural competence. WHAT YOU WILL BRING: High School Diploma/GED or 4+ years of customer service/sales experience. Active California Life/Health Insurance License or ability to obtain within 30 days, as well as AHIP. Work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. Basic knowledge of Medicare and Medicaid (Medi-Cal). Prior experience in Medicare, Medicare Advantage or D-SNP sales a plus. Bilingual in English and in one of San Francisco Health Plan's defined threshold languages (Cantonese, Spanish, Vietnamese, Tagalog and Russian) required. Must reside in California. WHAT WE OFFER: Health Benefits Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP. Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage. Vision: Employee vision care coverage is available through Vision Service Plan (VSP). Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan. Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays. Professional development: Opportunities for tuition reimbursement, professional license/membership. ABOUT SFHP: Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. San Francisco Health Plan is an E-Verify participating employer. Hiring priority will be given to candidates residing in the San Francisco Bay Area and California. #LI-Hybrid (Hybrid remote/in-office) Please see job description PI281298264 Job distributed by JobTarget.

For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve. At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us! The opportunity We're looking for an all-around business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a candidate who is excited about disrupting financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help drive continuous improvements across our existing operations. Your work will help Column deepen its relationships with its fintech partners by effectively managing our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column!) to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer. This role is a great fit for someone excited to blend strategic problem-solving with hands-on execution. While part of your work will focus on crucial operational aspects of managing risk (oversight and monitoring of our fintech partners), every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient. This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week). What you'll do Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation. Support evaluation of partnership expansions. As Column's relationships with its Fintech Partners grow and expand, you will be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations. Design and implement new processes: Maintain a growth mindset by helping members of the Column's risk and compliance organization identify and develop potential process improvements as the our partnership activities continue to expand. Drive development of key metrics and reporting: Work closely with the Column's senior leadership team on developing new metrics and providing periodic reporting on Column's partnership activities to executive management and the Board of Directors. What you'll need to be successful 2-3 years of experience in high-growth environment, including management consulting, financial regulatory agency, financial services and/or fintech company Ability to jump into new situations, with a willingness to learn quickly and help solve problems Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business Attention to detail and a commitment to accuracy Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must Excitement about working in a fast-paced, deeply cross-functional space What you'll get from us: 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents! 🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses 🏡 Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office 💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses 📈 401k plan, including self-directed brokerage options 🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge 👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers 😇 Up to $4,500 in annual reimbursements for backup childcare 🍽️ Catered lunches and dinners for SF employees 🚆 Commuter benefits, including paid transportation to-and-from the office 🎉 Regular team building events, including annual offsite Pay transparency: Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. The annual base salary range for this role is $115,000 - $130,000 + equity. We look forward to hearing from you Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com. We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Are you ready to lead a team towards redefining client experience excellence? Join JPMorgan Private Client as a Client Experience Manager and take charge of a group of Specialists dedicated to delivering unparalleled service. As the Client Experience Manager within JPMorgan Private Client, you'll direct a team of Specialists who are instrumental in helping our clients explore the full financial possibilities their wealth creates. You will coach and develop a high performing team that is able to act as an extension of our Relationship Manager team, provide exceptional service to our clients, and assist with servicing needs. Job Responsibilities Manage a team of Client Experience Specialists by providing oversight of day to day activities, ensuring the team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations. Provide ongoing coaching and mentoring to team members, fostering their professional growth and development through feedback, goal-setting, and skill building opportunities. Work with your Regional Managing Director to manage team capability by aligning Client Experience Specialist team members to Relationship Manager, and solicit feedback to identify development opportunities. Utilize product and process knowledge to coach team members and quickly resolve client escalations. Build a strong network of collaborative partnership across the Firm. Execute on business initiatives by creating and including developing and delivering executive and external reporting and other communications. Make informed business decisions using your independent judgement, skill set, and subject matter expertise, in combination with documented policies and procedures. Responsible for recruiting, interviewing and making hiring decisions for the team. Required Qualifications, Capabilities, and Skills Five or more years of financial services experience. Demonstrated experience delivering exceptional client service to an affluent client base. Preferred Qualifications, Capabilities, and Skills A bachelor's degree Two years' experience leading a team focused on cultivating relationships through delivering Deposit Banking, Home or Business lending needs. This position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA). Employment is contingent upon a review of criminal conviction history. This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process . Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************

A progressive tech company located in San Francisco is seeking a People Team Specialist. This role involves managing the employee lifecycle, ensuring compliance, and planning engagement events, all aimed at delivering a superior employee experience. Alongside operational excellence, the candidate will need to excel in communication and teamwork. A balance of empathy and detail is crucial in this role. This is a hybrid position requiring in-office collaboration at least three days a week. #J-18808-Ljbffr