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Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Amazon 4.7
Service specialist job in Arlington, VA
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. As a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect the frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and generative AI focused technical aptitude to create repeatable, scalable mechanisms, and assets, that transform how AWS and our partners deliver customer success. You will maintain an in-depth knowledge of AWS's Generative AI services and relevant cross-functional areas to build strong relationships with field teams, and customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which features to apply for their use-cases. You can describe the "why" and "what" of generative AI use case and technical solutions at a 200-level, with the detailed "how" being provided by solution architects. IMPORTANT NOTE: This role requires specific experience leading organizational AI transformation. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without transformation leadership experience does not meet the requirements for this position. Key job responsibilities Strategic customer engagement: - Develop and execute customized success plans with customer's enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer success programs through respective service domain teams and partner success team. - Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption. - Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs. Adoption program development: - As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains. - Track and analyze adoption metrics to measure effectiveness and identify areas for improvement. - Develop governance frameworks for sustainable adoption at scale across domains. Customer success management: - Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization. - Drive customer advocacy through success story documentation and advocacy program participation. Product feedback loop: - Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams. - Analyze trends in customer requests and pain points to identify potential product improvements. About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience as a product manager or owner - 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience - Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - Travel up to 15% of the time - 6+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics - Understanding of the Software Development Life Cycle Preferred Qualifications - Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application - Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI. - Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31k-47k yearly est. 3d ago

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Operations Specialist (Pentagon City R129)
Apple 4.8
Service specialist job in Arlington, VA
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers, completing inventory tasks, supporting the implementation and maintenance of Apple preservation standards, and delivering product to customers and team members. You engage with enthusiasm and apply product expertise to offer recommendations that help drive sales and support the overall customer experience. **Description** Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes. Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience. Use communication and training resources to keep up to date with inventory process changes. Perform demo and restocking tasks to support technology and merchandising priorities. Support the Operations Lead with the implementation and maintenance of Apple preservation standards. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. **Minimum Qualifications** You should: * Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. * Be able to lift and carry product to various locations within and nearby the store. **Preferred Qualifications** You can: Focus on the customer experience, with an emphasis on serving both the internal and external customer. Be a self-starter who is detail-oriented and organized. Prioritize workload and meet deadlines in a fast-paced environment. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple's core values. Be curious and open to learning from others and helping each other grow. ### Place of Work On-site ### Requisition ID Retail2 ### Job Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (********************************************************************************************** ### Application Link *********************************
$74k-107k yearly est. 3d ago
Customer Service Coordinator
Campbell Soup Company 4.3
Service specialist job in Hanover, PA
Since 1869, we've connected people through food they love. Were proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbells brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Paci Customer Service Coordinator, Customer Service, Sales Manager, Operations, Coordinator, Support, Manufacturing, Retail
$38k-47k yearly est. 3d ago
Client Specialist
Barry's 3.7
Service specialist job in Arlington, VA
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience * Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time Assist clients, building individual connections, and providing direction with any questions or concerns Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner Deliver first class client experience at all times Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed Guide clients with regards to the latest studio promotions, membership discounts and/or special events Maintain product knowledge for all studio retail operations Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar * Handle pre-orders and orders on the spot, custom to each client's needs Assist clients with questions and product selection Complete client's orders in a timely manner utilizing a POS transaction Maintain fuel bar department areas clean and sanitized Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy Prepare various fuel bar goods following company recipes Facility Maintenance: Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors Support in cleaning and maintaining of locker rooms to brand standard as directed Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas Conduct small studio repairs when appropriate Laundry services, including collecting, washing, and folding towels Adhere to daily and weekly cleaning and maintenance checklists Customer Service: Ensure all existing and new clients are provided with the highest level of hospitality Maintain client database and utilize information to increase client contact Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications Strong hospitality skills and alignment with Barry's Mission, Vision and Values. Ability to work either a full-time or part-time schedule Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Friendly, outgoing personality and enjoy social interaction Exhibits enthusiasm for the studio and for the job Must be a patient, courteous listener, able to show empathy Responding to clients request with a can-do attitude Cooperative manner with a focus on team culture. Ability to prioritize and work within a fast-paced environment Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment Have an eye for detail and care for the studio's appearance and cleanliness Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness Maintain a professional appearance and behavior Demonstrate excellent communication skills Candidates must be at least 18 years or older to apply
$50k-89k yearly est. 3d ago
Customer Service Representative
Arata Expositions 4.1
Service specialist job in Gaithersburg, MD
We are seeking a Customer Service Representative to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities: Draft correspondences and other formal documents Plan and schedule events Assist onsite at Tradeshows and Conferences Answer inbound telephone calls Develop and implement organized filing systems Perform all other office tasks Qualifications: Ability to prioritize and multitask Excellent written and verbal communication skills Strong attention to detail Strong organizational skills Proficiency in Microsoft Office Requirements Must be available to travel Must be available to work occasional weekends/evenings Must have a driver's license and car Must be available to work overtime
$29k-35k yearly est. 3d ago
Customer Service Representative
Carroll Independent Fuel Company 4.1
Service specialist job in Westminster, MD
The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management. Principal Duties and Responsibilities: Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. Respond to all customer requests in a timely manner. Support and follow all safety and security initiatives. Ensure proper cash handling with the operations of the POS and cash bank procedures. Adhere to all store operations procedures, policies and guidelines. Properly execute up-selling initiatives and provide a value to the customer. Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience. Replenish product and supplies, while keeping the store in the highest quality stocked position at all times. Effectively communicate with store management and team members. Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management. Adhere to all Food Service Program procedures, standards and sanitation requirements. #cashier#retailjobs#INDHD Minimum Knowledge, Skills and Abilities: Must be at least 16 years old Strong focus on customer service and working with people Strong commitment to teamwork Strong communication skills, including the ability to professionally communicate verbally to customers Ethical, honest, trustworthy, respectful, compassionate, supportive and patient Flexible and adaptable to change Ability to handle difficult situations professionally Ability to lift up to 50 lbs. Reliable transportation Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required. Working Conditions: Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products. Spends the majority of the shift standing with frequent bending and lifting. In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations
$33k-39k yearly est. 3d ago
Educational Account Specialist
Music & Arts 3.8
Service specialist job in Frederick, MD
The purpose of this job is to support the Commercial Accounts management team in providing the best possible customer service to the Educational Representatives, Regional Managers, and all others we interact with regarding our commercial account customers. Essential Functions (not all inclusive): Receives incoming calls from customers, educational representatives and managers in the field. Researches issues brought to light whether they are from questions, faxes, or emails etc. Participates in mail processing on a weekly basis. Reconciles sales orders entered by our educational buyers, if a problem arises that needs rectified Processes billing for the department. Researches and processes incoming repair tickets for an assigned area. Conducts collections activity for any invoices/accounts in their assigned areas or at any time needed during conversations or calls with our customers or educational representatives About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band, you'll need the following experience: Minimum Experience/Knowledge/Skills High School Diploma or GED required. Bachelor's Degree in Accounting preferred. 2 - 4 years of relevant work experience (in addition to degree or years of previous experience) Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Must be able to work independently, prioritize and manage tasks. Excellent written and verbal skills. Detail oriented. Standard office and computer equipment including MS Office software. Develops relationships with external vendors with frequent interaction with relevant internal department Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Pay Rate: $17.00-19.00/hr depending on location, background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************.
$17-19 hourly 3d ago
Program Operations Specialist
LMI Consulting, LLC 3.9
Service specialist job in Tysons Corner, VA
Job ID 2025-13321 # of Openings 1 Category Project Management Benefit Type Salaried High Fringe/Full-Time LMI is seeking a skilled Program Operations Specialist to join a large and complex United States Postal Service (USPS) portfolio. A successful Program Operations Consultant with a minumum of three years experience supporting government contracts, analyzing project budgets, compiling resource management data and projections and tracking business development activities. The candidate must demonstrate experience and competency tracking multiple project interdependencies, project lifecycles, critical thinking, resource management, and business growth while upholding the highest standard of ethical behavior. Their primary responsibility will be to support the USPS Program Manager to streamline operations and support operations activities. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Responsibilities may include: Work with program manager to oversee and manage multiple stakeholders and project schedule interdependencies Effectively communicate with the geographically dispersed project team that includes subcontractors, subject matter experts, and client personnel Work autonomously with project stakeholders to resolve complex project scheduling issues Demonstrate knowledge and experience in requirements decomposition and systems integration Managing and leading consulting projects and initiatives Developing organizational and human capital strategies, conducting organizational assessments, creating deliverables (plans, reports, briefings, etc) Developing and implementing strategies and plans; developing project deliverables, conducting analysis, and responding to client requests Supporting project management and scheduling activities Qualifications Minimum Requirements: Bachelors degree with a minimum of eight (8) years of experience in one (or multiple) practices: technical project management; project scheduling; business process improvement; business consulting; continuous improvement Consultancy experience with large, complex projects Must demonstrate soft skills such as: relationship building; influencing others; emotional intelligence; and exemplary communication skills (written and verbal) Strong analytical and problem-solving skills Advanced skills and experience with Microsoft products: Power Apps, Power BI, Word, Excel, Outlook, PowerPoint, Project, and Visio Successful performance operating within an autonomous and collaborative virtual environment Ability to thrive in multiple ambiguous environments; take initiative to exceed client expectations. Ability to navigate complex organizations Significant understanding of project management fundamentals and ability to work within project constraints Excellent analytical, problem solving, and presentation skills Excellent customer relationship management skills Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder); if Green Card holder, must have resided in the US for the last 5 years and must not have traveled outside of the US for a combined total of 6 months during that time Preferred Experience/Skills: Project Management Professional (PMP) certified Masters degree Experience with/certification in: SAFe; ProSci; LeanSixSigma; CPBA; or LUMA HCD certified Experience with project management software, dashboards, and automated agile tools Strong working knowledge of Power Automate Strong working knowledge of the SDLC Project Management consulting experience Target Salary Range: $120,000-$140,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. #LI-SH1 EEO Statement LMI is an Equal Opportunity Employer" all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
$120k-140k yearly 6d ago
ISSJ III Foreign Disclosure Representative (FDR)
BTS Software Solutions 3.4
Service specialist job in Columbia, MD
AVAILABLE UPON CONTRACT AWARD Primary Location: Ft Bragg, NC Clearance Requirement: Active Top-Secret Clearance with SCI Eligibility BTS Software Solutions is seeking Foreign Disclosure Representatives to prepare and process foreign disclosure requests and propose recommendations to the Government per U.S. disclosure and release policies and guidance. The FDR reviews various products for release, ensuring All-Sources have been identified and appropriate security classification markings are applied and verifies sources against product content. The FDR maintains record archives of disclosure requests and adjudications and responds to requests for data; proposes disclosures or releases of information after technical and substantive reviews of information; advises on foreign disclosure policy and procedures in accordance with the Foreign Disclosure program; and tracks and maintains records for decisions concerning disclosure. The FDR possesses in-depth knowledge and experience in IC and DoD policies and procedures for determining the releasability of classified information. These positions support the J2 both CONUS at Ft Liberty, NC and OCONUS/TDY at a fixed location, on a 6-month rotational basis. Required Qualifications: Minimum of eight (8) years intelligence analyst or intelligence operations experience is highly desirable. Minimum of two (2) years working as a Foreign Disclosure Representative experience is highly desirable. Provide foreign disclosure recommendations after analyzing release requests for Classified Military Information (CMI) and Controlled Unclassified Information to support US Government information/intelligence sharing requirements. Manage actions related to facilitate foreign visit requests, provide, and assist in foreign disclosure training, provide foreign disclosure/technology security review of technology, TTPs and operational/intelligence products across CAT 1-8 areas IA W NDP-1. Conduct FDR duties IAW National Disclosure Policy One (NDP-1), CJCSI 2110.0 IE, DoDD 5230.11, ITAR, and USSOCOM policies. Collaborate with Government individuals responsible for foreign disclosure, technology transfer, and export control. Operate designated foreign disclosure database/management systems (i.e., Foreign Disclosure Management System, iDisclose, etc.) to log and provide foreign disclosure review and recommendations from varied sources, as directed by the Government. Provide recommendations on use of DoD National Sharing Policies in support of the SOF enterprise to ensure maximum sharing with key partner nations. Provide recommendations to Chief and/or Deputy Chief regarding foreign disclosure policies of controlled unclassified and classified information IAW applicable directives and policies per ICPG 403.1. Prepare responses to Freedom of Information Act (FOIA) requests. Company Overview: BTS Software Solutions is a Service-Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives. We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich peoples lives. We offer one of the best benefits packages in the industry: Competitive health benefits package, PTO, 401K matching and vested from day one to name just a few of our benefits and perks. BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
$32k-47k yearly est. 1d ago
Client Service Representative - Floater (Ashton Branch)
Atlantic Union Bank 4.3
Service specialist job in Ashton-Sandy Spring, MD
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, Client Service, Floater, Representative, Service, Retail, Business, Client
$32k-43k yearly est. 7d ago
Customer Service Representative
Capital Bank Md 4.3
Service specialist job in Rockville, MD
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Position Responsibilities Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Minimum Education and Experience One year of college education or equivalent work experience One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union Detail oriented Commitment to the delivery of superior customer service Ability to work successfully with a wide variety of people in a team environment Ability to solve problems and use sound judgement Strong interest in building a career in the Financial Services Industry Willingness to work at other locations when necessary Technical Knowledge and Skills Microsoft office software suite (Word and Excel) Excellent oral and written communication skills. Compensation Base Salary Range: $18.39 - $24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance Working Arrangements This role is expected to work in office Monday through Friday at assigned work location. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$18.4-24 hourly 6d ago
School Health Operations Specialist (Public Health Nurse III)
Fairfax County Government 4.3
Service specialist job in Fairfax, VA
Job Announcement $10,000 Sign-On Bonus* Under the general supervision of the School Health (SH) Operations Nurse Manager (Public Health Nurse IV (PHN IV)), performs a diverse range of professional nursing level planning, facilitation, communication activities and project management necessary for the day-to-day operations of the SH Division that supports public health nursing, Medical Services Review Team (MSRT) and population health initiatives. Leads and coordinates with Regional PHN IV Nurse Managers, planned activities for care coordination of students, health promotion activities and MSRT caseload management. Position serves to expand caseload capacity to support MSRT activities for Fairfax County Public Schools (FCPS). Conducts MSRT case utilization reviews to ensure quality assurance and makes recommendations for process improvement; mentors and provides guidance to nursing staff on MSRT processes. Supports segment of School Health Division responsible for population health initiatives and leads and plans outreach initiatives to support students and the community. Provides public health services to schools and communities, as assigned. Coordinates intra-agency consultations, provides a variety of case management services to diverse high-risk populations using a multi-disciplinary approach. Services and interventions for at-risk individuals and populations include outreach, health promotion, disease prevention, and education. Ensures that school health operational programmatic activities are implemented and evaluated. Responds to MSRT case-related inquiries, and/or emails; prepares both written and oral responses. May participate in region MSRT case management review. Provides education and training to PHN's and other agency staff. Serves as backup to supervisor on MSRT case management utilization review on priority cases. Provides supervision and coordination of assigned Licensed Practical Nurse (LPN) float pool coverage and contracted staff, as assigned. Participates in orientation of new PHNs and LPNs and acts a preceptor to ensure new staff are fully integrated into the SH program. Participates in outreach activities to increase public health awareness in the community. Participates in the recruitment, interviewing and hiring process of new public health staff for the school health program. Other duties may include but are not limited to professional development, emergency response operations, meetings, planning, and training. * This position includes a sign-on bonus for fully qualified new county employees in the amount of $10,000. Employment Standards MINIMUM QUALIFICATIONS: Graduation from a college or university accredited by the National League for Nursing or the Commission on Collegiate Nursing Education with a bachelor's degree in nursing; Plus, three years of post-licensure experience as a nurse in an equivalent health care setting whose focus was primarily prevention services and community education, including two years in a public health/community health setting; Plus, at least one year experience in a public health/community health specialty area or supervisory responsibilities. CERTIFICATES AND LICENSES REQUIRED: Possession of a current license or a multistate licensure privilege to practice as a Registered Nurse in the Commonwealth of Virginia. Valid driver's license. Basic Life Support (BLS) certification (required within 30 days). AED certification (required within 30 days). CPR certification (required within 30 days). NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, driving record check, and sanction screenings to the satisfaction of the employer. PREFERRED QUALIFICATIONS: Master's degree in public health, public administration, or nursing. At least two or more years of post-licensure experience providing health services to school aged children in a public-school setting. At least four years of demonstrated experience working in a public health or community health setting working within multidisciplinary and multi-agency teams. Minimum two years of direct supervisory experience or demonstrated work experience monitoring and directing the work of others. Demonstrates excellent verbal and written communication skills, attention to detail, and strong interpersonal abilities to communicate effectively and clearly with a diverse population. Highly desirable to have experience with care coordination of children with special needs, health promotion/health education, and data management and reporting. Ability to establish and maintain cooperative working relationships with internal and external partners. PHYSICAL REQUIREMENTS: Job is generally sedentary in nature, and requires walking, standing, sitting (for long periods of time), and kneeling, reaching, bending, climbing stairs; may be required to lift equipment or carry children up to 25 lbs. in weight as required for the position. Uses hands to grasp, handle, or feel. Visual acuity is required to read data from paper and on a computer monitor or other electronic device; ability to operate keyboard driven equipment and computer and use of touchscreen. Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Ability to drive a motor vehicle. Generally, work in an office environment and may occasionally be required to perform job duties outside of the typical office setting (e.g. Fairfax County Schools or other county locations). All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include exercise. Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY . EEO/AA/TTY. #LI-KA1
$38k-50k yearly est. 7d ago
Customer Service Advisor - Riverdale - Riverdale Park, MD
Wesbanco Bank Inc. 4.3
Service specialist job in Riverdale Park, MD
Back Customer Service Advisor - Riverdale #61-8669 Riverdale Park, Maryland, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Riverdale Banking Center. Market Mid-Atlantic Work Hours per Week 40 Requirements High school diploma or GED required. Banking, cash handling, sales, and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned. Essential Functions: Excellent Customer Service Operational and Security Proficiency Identify referral opportunities Relationship building Cross-selling of Bank's products and services Business development (inside and outside) Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability. Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals. Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met. Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals. Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals. Educates bank team on uncovering opportunities to help advance financial wellness of customers. Sets priorities and follows through on the implementation of the defined sales and service activities. Promotes company products and services in the community to assist in the continuing growth of the Bank. Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements. Actively participates in regular sales and staff meetings. Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues. Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate. Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed. Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures. Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Cross trained and expected to assist with operational duties. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Strong consumer lending skills are preferred with a solid understanding of consumer lending products. Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base. Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing. Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Additional Information: The wage range for the Customer Service Advisor position is $18.50 - $21.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays. WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Riverdale Park, Maryland, United States
$18.5-21.5 hourly 4d ago
Client Success Specialist
Summit Group 4.4
Service specialist job in Silver Spring, MD
The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience. Collaborate with the Client Success Executive on ways to increase revenue. Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts. Follow trends in the marketplace to best develop creative merchandise solutions. Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables. Participate in sales/supplier/client meetings to increase product and solutions knowledge. Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint. Be people-oriented, client-focused, and assertive in developing client and supplier relationships. Qualifications • 2-3 years of B2B sales, inside sales or sales support experience. • Experience in promotional products, PR, marketing services a plus. • Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc. • Microsoft Office proficiency required. • Bachelor's degree preferred but applicable experience will be considered.
$59k-98k yearly est. 4d ago
Principal Customer Success Executive Banking
Servicenow 4.7
Service specialist job in Vienna, VA
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: You will Identify areas of risk and takes steps to prevent customer or revenue churn You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it. You will help the customer identify incidents where contractual SLAs were missed and takes necessary action Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment. PMP preferred, project management experience required. A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: IT Strategy and Planning IT Operations and Management Human Resources Security Operations Customer Service Management IT Processes IT Governance IT Portfolio, Program and Project Management IT Project Delivery (SDLC) Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership JV20 For positions in this location, we offer a base pay of $177,100 - $310,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
$177.1k-310k yearly 47d ago
Service Specialist
Link-Belt Cranes 4.1
Service specialist job in Hagerstown, MD
Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open in the Frederick Maryland area. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include: Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction. Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite. Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair. Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion. Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call. Maintain an adequate level of tools necessary to perform the service requirements. Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed. Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines. Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders. Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis. Ensure that the service truck is properly maintained in good working condition and appearance. Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers. Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies. Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies. General qualifications for this role: High School or GED Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery Must be able to read and interpret technical manuals and drawings Must have Commercial Driver's License (CDL) Compensation and Benefits This position offers a salary range of $35 - $38 hourly depending upon experience Complete benefits package to include medical, dental vision insurance, both short-term and long-term disability, 401(k) with company match, paid vacation and holidays. *Link-Belt Cranes does not accept unsolicited resumes or calls from third-party recruiters or employment agencies*
$35-38 hourly 22d ago
Customer Service Expert
Gymboree Play & Music of Bethesda 3.7
Service specialist job in Bethesda, MD
BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.
$46k-91k yearly est. 3d ago
Client Relationship Specialist - Bi-Lingual Spanish/English
Homecentris Healthcare
Service specialist job in Gaithersburg, MD
About Us: HomeCentris is a leading provider of home health care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of everyone. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families. Benefits: Competitive salary Health insurance benefits Paid time off Retirement savings plan Professional development opportunities Position Overview: We are seeking a dedicated and experienced Client Relationship Specialist who is bi-lingual in Spanish/English to join our team. The Client Relationship Specialist will play a key role in building and maintaining positive relationships with our clients and their families. The ideal candidate will have a passion for providing excellent customer service, strong communication skills, and the ability to collaborate effectively with internal teams. The CRM also acts as the client's primary point of contact at the agency and understands how to navigate the agency's resources to meet the client's needs. This position is also responsible for performing caregiver-facing activities including interviewing and scheduling caregivers for agency clients. Responsibilities: Client Intake and Assessment: Conduct initial assessments with clients and their families to determine their needs, preferences, and goals for home health care services. Client Onboarding: Coordinate the onboarding process for new clients, including completing necessary paperwork, explaining service offerings, and addressing any questions or concerns. Client Communication: Serve as the primary point of contact for clients and their families, providing regular updates on care plans, scheduling, and any changes to services. Relationship Building: Develop and nurture strong relationships with clients and their families to ensure satisfaction with services and address any issues or concerns promptly. Care Coordination: Collaborate with internal teams, including caregivers, nurses, and administrative staff, to ensure seamless coordination of care and timely resolution of client-related issues. Quality Assurance: Monitor the quality of care provided to clients, conduct satisfaction surveys, and gather feedback to identify areas for improvement and implement corrective actions as needed. Community Outreach: Represent the agency at community events, networking functions, and industry conferences to promote services and generate referrals. Documentation: Maintain accurate and up-to-date records of client interactions, care plans, and service agreements in compliance with regulatory requirements. Qualifications: Two years of scheduling experience Previous experience in client relations, customer service, or healthcare administration (Preferred). Knowledge of home health care services and industry regulations preferred. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. Bi-lingual (SPANISH AND ENGLISH) - REQUIRED Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Shift: Day shift Ability to Commute: Gaithersburg MD (Required) Ability to Relocate: Gaithersburg, MD: Relocate before starting work (Required)
$42k-75k yearly est. 18d ago
Customer Liaison
California Closets CCO
Service specialist job in Tysons Corner, VA
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match 40 hours/week with overtime potential Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook, YouTube, and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #DC088
$41k-87k yearly est. 2d ago
Client Experience Specialist
Casaplex, LLC
Service specialist job in Kensington, MD
Job DescriptionWhy Casaplex INNOVATIVE We believe that technology exists to improve the way we live, work, and play. We build and evolve integrated building technology solutions of the future and challenge the norm when it comes to technology. PROFESSIONAL DEVELOPMENT We believe in helping our employees grow professionally. Take your career to the next level by working with passionate tech-savvy intrapreneurs. WE CARE FOR OUR PEOPLE We offer all the standard benefits, including health and dental, paid time off, 401k with company match and a great working environment filled with energetic, team-oriented people. What We Are Looking For Brilliant people! To realize our dreams, we focus on finding and developing incredibly passionate people who are interested in transforming the world we live in through the innovative use of technology. What You Are Looking For A position where you can grow professionally and where the company will invest in your career interests. A job where you will be pushed and challenged. Collaborative team. What You Will Be Doing Act as a critical liaison, providing our clients with product/services information and resolving any emerging problems they may have with accuracy and efficiency. Build and maintain relationships with customers. Promote upsell and renewal of service agreements. What You Have 3+ years of solid experience in client/customer service, preferably in the Audio/Video industry. Passion in providing first class service that is evident in your prompt response and approach in dealing with client issues. You can put yourself in our client's shoes and advocate for them when necessary. Patience, empathy, understanding the value of strong communication and excellent service standards. Strong technical prowess and problem-solving comes naturally. Desire to turn our customers into lifelong raving fans. If the above resonates with you, we'd love to hear from you!
$42k-75k yearly est. 2d ago

Learn more about service specialist jobs

How much does a service specialist earn in Frederick, MD?

The average service specialist in Frederick, MD earns between $29,000 and $91,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.

Average service specialist salary in Frederick, MD

$52,000

$29,00010%

$52,000Median

$91,00090%

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Service specialist jobs in Frederick, MD - 1,470 jobs

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Customer Service Representative

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Customer Service Advisor - Riverdale - Riverdale Park, MD

Client Success Specialist

Principal Customer Success Executive Banking