Service specialist jobs in Lynchburg, VA - 298 jobs
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Camping World Holdings, Inc. 4.3
Service specialist job in Roanoke, VA
Determine specialized product needs and services by working directly with customers. Suggest add-on sales to increase average transactions. Provide price estimates for designated installations prior to scheduling appointments. Keep customers apprised Service Advisor, Advisor, Retail, Compensation
$32k-44k yearly est. 2d ago
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Wholesale Relationship Specialist IV
Atlantic Union Bank 4.3
Service specialist job in Roanoke, VA
The Relationship Specialist IV responsibilities include a variety of commercial banking support activities as an essential contributor to the success of the Wholesale Banking Line of Business. Team members in this role directly interact with Wholesale Banking clients and closely collaborate with Wholesale Banking Relationship Managers, Credit Portfolio Managers, Treasury Management, Loan Services, and other bank personnel to efficiently originate and service loans and deposit accounts in the assigned portfolio(s). Additionally, the Relationship Specialist implements and facilitates client relationship management tasks to ensure a consistently high-quality banking experience. The Relationship Specialist IV also provides support to the Manager of Wholesale Support and/or the Group Leader, Wholesale Support in training and mentoring junior Relationship Specialists.
Position Accountabilities
Manages and responds to daily incoming client requests and inquiries in a timely and professional manner. Performs necessary research and maintenance to provide or facilitate solutions, and if applicable, logs and resolves customer complaints and dissatisfactions in accordance with Bank policies and procedures.
Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion.
Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements, as well as the Bank's loan and deposit origination, documentation, and administration policies and procedures. Exercises discretion and ensures confidentiality of all customary and proprietary materials and data.
Opens, services, and maintains wholesale deposit accounts in adherence to state and federal regulations and Bank policies and procedures.
Maintains a strong working knowledge of the Bank's Treasury Management products and services as they relate to receivables, payables, fraud prevention, and liquidity to be a subject matter expert for other Relationship Specialists.
Monitors daily non-sufficient funds and unposted transaction reports, obtains necessary approvals and processes decisions, and communicates with clients and Bank personnel to facilitate timely and accurate postings.
Processes payments and advances on loan accounts and transfers and stop payments on deposit accounts.
Gathers, images, and files financial statements and documents as needed.
Orders and/or requests pre-closing due diligence items including, but not limited to lien searches, flood certifications, business valuations, appraisals, and environmental reports. Ensures accurate completion of all required flood documentation.
Completes detailed due diligence in accordance with associated regulatory requirements and bank policies and procedures to ensure quality account documentation and prevent exceptions.
Collects information and/or documentation to comply with BSA/AML requirements for customer identification, customer due diligence, and beneficial ownership information including entity organizational documents, orders OFAC and Identity Verification searches, and completes associated quality assurance to ensure compliance with state and federal regulations and Bank policies and procedures.
Works directly with Centralized Doc Prep to request internally prepared loan documents and ensures loan documents are reviewed for accuracy and completeness prior to closing, funding, and boarding of loans.
Handles internal loan closings and coordinates external loan closings, to include engaging and working with Bank counsel, closing attorneys, and title companies, as applicable, throughout the loan document preparation and closing process.
Funds and boards loans, to include reviewing requests for accuracy and preparing physical loan packages for imaging and record retention shipment.
Prepares tickets, online transaction entries (OTEs), and wire transfers as needed.
Manages and/or assists in the management of construction and/or development loans with oversight from the Construction Loan Specialists Group and Wholesale Banking Relationship Managers to update and maintain construction funding budgets, order inspections and title updates, and process draw requests.
If in Commercial Real Estate, the Relationship Specialist will assist in the management of Builder Lines of Credit, including but not limited to managing inventory and tracking allowable exposure based on the credit approval documents, which requires granular oversight.
Maintains a strong working knowledge of specialized loans, including but not limited to modified builder lines, low income housing tax credit loans (LIHTC), asset-based loans, SWAPs, participations, syndications, loans to government contractors, and loans to government entities to serve as a subject matter expert to others.
Assists with reporting and clearing exceptions associated with loan and deposit accounts.
Prepares loan account pay off quotes and coordinates collateral releases as applicable.
Assists with the preparation of client presentation materials.
Assists with maintaining data integrity for the CRM and other critical bank systems by facilitating accurate source system account assignments.
Serves as subject matter expert to assist other Relationship Specialists with reviewing loan documentation prior to closing.
Assists with mentoring, coaching, and training new and existing Relationship Specialists.
Completes all assigned training, including but not limited to compliance training, on or before the due date.
Serves as a back-up for other Relationship Specialists to ensure a balanced workload.
Assists the Wholesale Support Manager/Group Leader in training, problem solving, and mentoring junior Relationship Specialists; assists with prioritizing workflow and redirecting or handling of surplus workload as needed.
May participate in projects and initiatives and assist with maintaining, updating, and creating procedures; assists with creating common knowledge and consistent practices within
This role provides opportunities to begin assisting with financial statement interpretation, industry trend identification, risk rating analysis, as well as the introduction to entry level commercial underwriting concepts.
Promotes an environment that supports diversity, equity, inclusion, and belonging and reflects the Atlantic Union Bank brand and culture.
Performs other duties as assigned.
Organizational Relationship
This position reports to either a Manager of Wholesale Support or a Group Leader, Wholesale Support
Position Qualifications
Education & Experience
High school diploma or equivalent, college degree preferred
Seven plus years of wholesale or consumer banking or industry related experience required
Three plus years of commercial loan and deposit experience required
Knowledge & Skills
Exceptional customer service and problem-solving proficiency
Superior time management
Excellent oral, written, and interpersonal communication
Very organized and detail oriented
Expert proficiency in reading and interpreting Title Policies and understanding of Real Estate Collateral
Expert proficiency in reading and interpreting UCC lien and judgment search results
Ability to prioritize and manage multiple priorities
Flexible, able to adapt to change
Ability to work independently as well as within a team environment
Outstanding analytical skills
First-rate computer skills relevant to Microsoft 365 Suite
Expert proficiency in commercial loan documentation, including specialized loans, Master Title Policies and Masters Deeds of Trust
Strong working knowledge of business deposit accounts
Extensive and strong working knowledge of banking software programs
Experience with Construction Management software, bank loan documentation software, loan origination software, CRM platforms, Core bank applications, and business online banking platforms are preferred.
Management and mentor experience are beneficial.
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$58k-98k yearly est. 3d ago
Enterprise Solutions Representative
Pitt Ohio 4.5
Service specialist job in Roanoke, VA
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Roanoke, VA area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
• Manage a portfolio of accounts with a special focus on building shipper relationships.
• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.
• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.
• Secure accurate supply chain maps to support our consultative sales approach.
• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers.
• Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory.
• Effectively communicate the value of logistic and supply chain solutions to your account base.
• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.
• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.
• Support PITT OHIO Operations and Administration in reducing cost with your customer base
• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments
• Support all Company goals and policies
• Able to react to change productively and handle other essential tasks as assigned
Other Duties
• Interface with Operations, Pricing, Claims, Collections and other internal departments
• Able to react to change in response to changes in the Company's go-to-market strategy.
• Proficiently use PITT OHIO Sales applications.
• Participate in “Huddles” (collaborative sales meetings) to grow business.
• Participate in monthly terminal safety meetings and summer driver cookouts.
Qualifications
• Minimum 3-5 years sales experience
• Previous experience or ability to learn the transportation industry preferred.
• Previous experience or ability to learn business-to-business selling.
• Fluent English language skills required to effectively communicate with internal and external customers
• Must possess excellent interpersonal, verbal and written communication skills
• Experienced in Microsoft Office programs and the Internet
• Skillful typing
• Valid Drivers License and clean driving record required
• Problem solving, negotiation, and time management skills are essential
Working Conditions
• Travel is required; must be able to energetically travel by car, plane or public transportation
• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
$23k-30k yearly est. Auto-Apply 60d+ ago
Client Specialist
Robert W. Baird & Co.Orporated 4.7
Service specialist job in Lynchburg, VA
About the Role:
As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed.
Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!
The Impact You'll Make:
Provide exceptional client service and operational support for one or more Financial Advisors following a wealth management or portfolio management business approach.
Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
May schedule client appointments and/or conference room for appointments.
Assemble/generate materials including paperwork and reports for client meetings.
Understand and ensure business adherence with firm and financial industry regulatory policies.
May manage FA and Team's social media presence (website, LinkedIn, Twitter, etc.).
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
Seek ways to enhance FA(s) business effectiveness and marketability.
Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities.
What You'll Bring to Baird:
2+ years of prior industry and/or administrative work experience.
Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms.
Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
Detail oriented with an emphasis on accuracy.
Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
Good analytical and critical problem-solving skills.
Bachelor's degree preferred, not required.
#LI-PWM5
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
$74k-106k yearly est. Auto-Apply 60d+ ago
Relationship Specialist III
Valleystar Credit Union
Service specialist job in Roanoke, VA
Previous applicants need not apply.
Your role
We have an exciting opening at our Roanoke branch for a Relationship Specialist III. In this role you will cultivate strong relationships with our members and community so we may improve their quality of life and financial well-being. You strive to build relationships by offering opportunities to support members needs with clear communication, responsiveness, while creating a personalized experience. You are responsible for overseeing the day-to-day operations of the teller line and supporting the member experience with opening or maintaining deposits, loans, and investment accounts as well as all forms of transactions.
To be successful in this role you will need to be energetic and personable with previous banking and leadership experience. Enjoy interacting and providing a positive experience for our members. Have strong attention to detail and highly organized. You are self-motivated, eager to learn and take on new challenges.
We offer
We offer a great environment to work within and opportunities for career advancement. We strive to improve our team's quality of life and well-being and offer competitive benefits packages. Our full-time team members enjoy medical, dental and vision insurance, generous vacation and sick time, paid holidays, paid time off to volunteer and a 401k plan with company match, to name a few.
Your day
Maintains an understanding of ValleyStar's history, mission, vision, and values.
Maintain a thorough working knowledge of the features and benefits of credit union products and services to confidently recommend solutions that meet the needs of our member and community.
Maintain a thorough working knowledge of all retail and digital systems to better support the needs of their team to provide an exceptional experience for the members.
Responsible for the Teller Line and Branch Operations:
Ensure the team members on the teller line serves the membership by providing service and information to members and performing account transactions in a pleasant, efficient manner. Ensure teller drawer cash limits are adhered to.
Ensure proper management and security of cash vault. Verify currency from the Federal Reserve.
Load, unload and balance ATM.
Load and balance cash dispense machines and cash recyclers, when applicable.
Maximize service levels through coaching, training, and motivating the Teller team.
Maintain records of teller over/short to ensure balancing conditions are within guidelines.
Serves as a key operational resource for the branch. Implements, communicates, and manages branch-related operational policies and procedures under the direction of the Branch Manager. Responsible for the overall operations of the branch in the absence of the manager including the coordination of teller operations and desk team, assisting the manager in audits, training and coaching responsibilities.
Opening new and servicing existing consumer and business accounts, whether digitally or in-person.
Process loan applications, digitally or in-person including, but not limited to, signature loans, auto loans, day notes, and credit cards. Close and disburse loans. Refer loan protection products on all loans processed.
Actively refers opportunities for Home Loans and Commercial Loans to those teams.
Maintains account cards and files, and ensures members are provided all necessary information for membership.
Assists members in safe deposit box transactions and entries.
Processes member transactions, including but not limited to deposits, payments, withdrawals, transfers, cash advances, and inventory sales. Places proper holds when applicable.
Verifies transactions. Examines documents for endorsement and negotiability. Verifies identifying documents and signatures. Detects and resolves discrepancies.
Balances currency, coin and checks in the cash drawer daily. Researches and resolves discrepancies. Reports any discrepancies immediately to the Branch Manager/Director of Retail, as necessary.
Assist in the proper management and security of the cash vault, ATM, and cash dispenser.
We need
3 years of banking experience that includes a strong understanding of bank operations.
Supervisory experience leading and coaching a team.
Strong computer skills and able to use Microsoft Outlook, Word, and Excel.
If needed, may be asked to travel to other branch locations.
Who we are
All across Virginia, ValleyStar Credit Union has been serving businesses and families like yours since 1953. It's our mission to make banking and managing your finances as easy and convenient as possible. We want to get beyond the dry language of mortgages, loans, accounts and credit cards to what you really care about - the house you'd love to own, the bigger car, the credit card that works with your lifestyle, reaching that goal of a law degree, owning a small business or a secure retirement. If you can dream it, we can help you achieve it.
ValleyStar Credit Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Therefore, ValleyStar Credit Union does not discriminate against employees or applicants based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.
$47k-91k yearly est. Auto-Apply 18d ago
Youth Program Manager-CSA Coordinator (Program Manager III)
Campbell County 3.6
Service specialist job in Rustburg, VA
Youth Services Manager / CSA Coordinator (Program Manager III)
Campbell County is currently seeking a full-time Youth Services Manager. This full-time position includes full benefits, generous leave and VRS retirement. See details under our webpage.
Specific Duties to the Youth Services Manager / CSA Coordinator
providing guidance and administrative support to the Family Assessment and Planning Team (FAPT) and Community Policy and Management Team (CPMT);
coordinating financial and service commitments with various service agencies, involving complex situations and placements;
keeping apprised of legislation, policies, and other dynamics that affect delivery of human services;
serves as CSA Coordinator
Education and Experience:
Baccalaureate degree is preferred; additional applicable experience may be substituted.
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In addition to the above specific job duties, Program Managers have a basic job description. This position is a Level III and would include all of the following:
Program Manager I
General Service Areas/Conditions: Primarily indoor office environment in various departments with occasional site work as required. Ability to occasionally lift and/or move up to 25 lbs. Frequent interaction with the public. Some nights and weekends could be required as needed.
Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability.
Performs with excellence, the following tasks, including but not limited to:
Plans and coordinates operation and administration of overall programs;
Formulates program goals and objectives in conjunction with leadership; develops programs to implement these objectives;
Prepares, presents, and interprets budget proposals for approval;
Recommends allocation of financial, personnel and equipment resources;
Organizes services and personnel to meet goals and objectives;
Analyzes sources of revenue, anticipates expenditures and cost of increased services to meet the needs of those using the program;
May write grant proposals and administers funded grants;
May recruit, select, train and evaluate performance of volunteers;
Ability to speak to groups and communicate with the public and clients;
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Interviewing, hiring, and training employees; Planning, assigning, and directing work; Appraising performance;
Addressing complaints and resolving problems.
Qualifications:
Two years of college or graduation from a business college.
Two years of related experience. Desired: One year of supervisory experience.
Additional education and/or training may be substituted where applicable.
Valid Virginia Drivers' License
Completion of National Incident Management System (IS-100 and IS- 700 or NIMS equivalent) within 90 days of employment.
Core Skill Sets:
Ability to maintain effective working relationships in order to explain policies and obtain cooperation.
Ability to keep complete accurate records;
Ability to communicate clearly in both oral and written form.
General understanding and ability to utilize the County's adopted software platform.
Program Manager II
Reports to: Full-Time staff as assigned
Staff Supervisory Responsibility: Up to 5 employees
In addition to all items above:
One additional year of related experience
Bachelor's degree
Additional education and/or training may be substituted where applicable.
Desired: Two years of supervisory experience.
Program Manager III
Pay Band 4
FLSA - Exempt
Reports to: Full-Time staff as assigned
Staff Supervisory Responsibility: 6-10 employees
In addition to all items above:
Bachelor's degree. Desired: Master's degree
One additional year of related experience.
Additional education and/or training may be substituted where applicable.
State required certifications for the position
Desired: One additional year of supervisory experience.
Plans, coordinates and organizes a multi-phased program;
Directly supervises employees and responsible for work directly and indirectly done by others;
Chairs, coordinates, or facilitates various teams involved in program implementation;
Insures program compliance with grant and/or code provisions;
Represents County on various councils, and committees, at meetings and conferences, and before civic and community groups;
Prepares program evaluations and justification reports;
Writes grant proposals, prepares state reports, monitors expenses and provides financial management of service program;
Keeps informed of issues, trends and legislation related to service program;
Must have intermediate PC skills and advanced working knowledge of Microsoft Office Professional Suite;
Substantial administrative management skills are also required;
Must have good, sound judgment, emotional security and maturity and ability to manage multiple tasks and priorities;
Ability to assess and understand complex problems;
Ability to travel.
$23k-30k yearly est. Auto-Apply 12d ago
Customer Relations Specialist (Customer Care-Retail-Inside Sales opportunity in Bedford, VA; competitive pay and benefits; stability)
Blossman Gas Jobs 4.3
Service specialist job in Bedford, VA
Are you looking for a growing, but stable company in which to build a career in the Bedford County, VA area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist at our growing, retail location in Bedford, VA. We are America's largest, independent propane company with more than 80 locations in 12 states. Due to our culture, these positions have very little turnover.
Our Customer Relations Specialist / Store Administrators are the primary, first line of contact for our customers. They answer the phones, coordinate the daily closeout and deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling.
Key qualifications include:
High school diploma required; some college or earned degree helpful
Professional, friendly demeanor
Ability to work regularly in a fast-paced, retail setting
Solid computer skills and the ability to learn new software
Ability to positively promote products and services
Reliable; solid work ethic
Desire to work M-F from 8-5 with limited overtime
Pass pre-employment background check, drug screening, and other pre-employment steps
*Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important.
Competitive pay will depend on prior experience. Excellent benefits including PTO, health insurance, 401k w match and bonus opportunities are included. Ongoing training and a solid company culture await you!
If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration.
Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted.
Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.
$31k-39k yearly est. 32d ago
Associate Customer Service Representative Credit Cards
Wells Fargo 4.6
Service specialist job in Roanoke, VA
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
**About this role:**
Wells Fargo is seeking an Associate Customer Service Representative in Roanoke. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
**In this role you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees
+ Interact with team on basic information, plus internal or external customers
**Required Qualifications:**
+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
+ Ability to execute in a fast paced, high demand, metric driven call center environment
+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
+ Knowledge, understanding and experience of internet, mobile, and social media technology
**Job Expectations** :
+ Must be able to attend full duration of required training period
+ This position is not eligible for Visa sponsorship
+ Ability to work additional hours as needed
+ Schedule may be eligible for a shift differential under the terms of the shift differential policy
+ Must work on-site at the location posted
**Training Schedule:**
+ Training class will be for 8 weeks, 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date.
+ We're open from Sunday - Saturday, 7:00 am - 8:00pm (EST).
+ Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
**Job Location:**
+ 7711 Plantation Rd Roanoke VA 24019
@RWF22
**Posting End Date:**
11 Feb 2026
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-513929
$32k-40k yearly est. 14d ago
00797 Lexington DMV Customer Service Generalist
DHRM
Service specialist job in Lexington, VA
Title: 00797 Lexington DMV Customer Service Generalist
State Role Title: Admin and Office Spec III
Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000
Pay Band: 3
Location: LEXINGTON CSC
Agency Website: ********************
Recruitment Type: General Public - G
Job Duties
Virginia's Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Lexington Customer Service Centers. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.
Job Duties Include:
Communicating policies, procedures, and regulations
Issuing IDs
Processing applications
Administering vision, driver, and in-car road tests
Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!
Minimum Qualifications
• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Additional Considerations
• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: DMV Employment
Phone: ************
Email: ***************************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
$41k-43k yearly 9d ago
Associate Customer Service Representative Credit Cards
W.F. Young 3.5
Service specialist job in Roanoke, VA
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Roanoke. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Training Schedule:
Training class will be for 8 weeks, 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date.
We're open from Sunday - Saturday, 7:00 am - 8:00pm (EST).
Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
7711 Plantation Rd Roanoke VA 24019
@RWF22
Posting End Date:
11 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$29k-34k yearly est. Auto-Apply 15d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service specialist job in Roanoke, VA
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$25k-31k yearly est. 4d ago
Customer Service Advisor
Virginia Lube/Jiffy Lube
Service specialist job in Roanoke, VA
Job Description
A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations for their vehicles, and communicating orders for repairs to be done. Customer service skills also play an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
$25k-32k yearly est. 10d ago
Customer Service Advisor
Virginia Lube
Service specialist job in Roanoke, VA
Job Description
A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information from the customer, offering the customer recommendations, and communicating orders to technicians for repairs to be done. Customer service skills also play an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
$25k-32k yearly est. 20d ago
Claims Services Consultant
Carilion Clinic Foundation 4.6
Service specialist job in Roanoke, VA
Employment Status:Full time Shift:Day (United States of America) Facility:213 S Jefferson St - RoanokeRequisition Number:R156931 Claims Services Consultant (Open) How You'll Help Transform Healthcare:
Assists the Director of Claims at Carilion Clinic with the litigation management process for professional and general liability claims. Collaborates with Claims Specialist on the attorney assist process for Carilion. Produces the loss-run and claims management letters on behalf of BRIC insured providers. Assists with BRIC audit process to ensure compliance with regulatory and governmental requirements.
The Claims Services Consultant functions as a resource to claims specialists within the department, while managing 50-60% of open claims, independently, as directed by Director of Claims Management. Consults with and gathers information for outside council, providers, employees, and others involved in malpractice filings or insurance investigations or claims history.
Communicate receipt of malpractice lawsuit filing or service, notice of potential compensatory event via notification from event reporting system, risk managers, department heads or physicians, or notification from attorney of representation of plaintiff.
Communicate with outside attorneys who are providing legal defense to Carilion and its employees
Conduct an investigation, at the direction of defense attorneys, and report findings back to defense Counsel and Director of Claims management.
Collect pertinent documents, information and records for litigation as directed by defense counsel.
Coordinate meetings with defense counsel and Carilion providers and employees
Coordinate and attend meetings to prepare Carilion employees and providers for depositions.
Attend depositions and legal hearings.
Communicate with the Director of Claims Management pertinent case information and litigation milestones
Oversees the attorney assist process to ensure compliance with HIPPA and legal requirements. Ensures that appropriate documentation is executed prior to engaging counsel.
Assists Dir. of Claims in responding to audit requests to ensure regulatory compliance.
Performs trend analysis on claims data as directed by the Dir. of claims management. Reports this data out at various committees and escalates patterns and concerns to the Dir, of Claims management.
Oversees and Manages requests regarding insurance verification and claims history information for appointment and reappointment process for:
All current or previously employed physicians
All current or previously employed residents
All current or previously employed mid-level providers
What We Require:
Education: Registered Nurse (BSN) or bachelors degree in health science or Paralegal.
Experience: Minimum three to five years experience required in field. Experience in medical malpractice, healthcare, or the legal field preferred.
Licensure,certification, and/or registration: Advanced education in the field of Risk management or claims management strongly prefered.
Other Minimum Qualifications: Excellent written and verbal communication skills, with appropriate use of grammar, spelling and/or punctuation. Knowledge of office procedures and equipment. Must have strong organizational skills and be self-motivated. Must be proficient with Microsoft Office Suite including Word, Excel, PowerPoint, Risk Master, and Epic. Must be able to deal with patients, attorneys, and employees at all levels in a diplomatic manner.
Recruiter:
Dave Niven
Recruiter Email:
**************************
For more information, contact the HR Service Center at **************.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at ************, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: *******************************************************************
Benefits, Pay and Well-being at Carilion Clinic
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.
When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Virgin Pulse
Discounts on childcare
Continued education and training
$48k-66k yearly est. Auto-Apply 31d ago
Customer Service Administrator
Protos Security, LLC
Service specialist job in Roanoke, VA
Company: Protos Security Job Title: Service Agent Reports To: Service Manager Location: Roanoke, VA (on site)
Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.
We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.
Position Summary
Provides support to Senior Service Agent: Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance. The Service Agent will be based in the Roanoke Service Center and will report directly to a Service Manager
Essential Duties & Responsibilities
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary.
Meets regularly with client representatives for status updates and addresses any actual or potential problems.
Assists with identifying deficiencies and implementing plans of action as necessary.
Make necessary adjustments to client and vendor punch reports. Coordinate with internal billing teams to ensure accuracy.
Additional duties as directed by management.
Qualifications & Experience
High School Diploma or equivalent
Associates is a plus
Excellent written and verbal communication skills.
Intermediate knowledge of basic office applications and ability to learn new proprietary software.
Strong problem-solving and analytical skills.
Excellent collaborative, prioritization, and time management skills.
Process driven, detailed oriented and highly organized
Travel
Overnight travel, while not often, may be required. Travel is expected to be less than 5%
Position Type
Full-time, Exempt
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The atmosphere is consistent of a professional office setting with normal to busy support center activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why You'll Love Working With Us
At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:
Purpose Driven Work - Every role contributes to building smarter, more secure environments
Growth Opportunities - Mentorship, cross functional projects, and career development
Collaborative Culture - Open communication, respect, and team first thinking
People First Values - Inclusive culture and generous employee support
Benefits Include:
Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.
#protossecurity
$26k-33k yearly est. Auto-Apply 25d ago
Business Banking & Consumer Services Specialist (CBSS) - Farmville Branch
Virginia Credit Union 4.3
Service specialist job in Farmville, VA
PRIMARY FUNCTION:
Responsible for offering and selling financial products and services to both consumer and small business members. Performs thorough needs assessments on members and small business prospects and members to grow and deepen member relationships while ensuring quality member service. Primary focus is around small business lending, consumer lending, real estate lending, and building and growing a book of business.
JOB DUTIES AND RESPONSIBILITIES:
Provides superior member service by accurately and efficiently performing all member service related transactions in accordance with VACU policies and procedures. Skilled in assessing consumer and business member needs, providing solid advice/recommendations, and building strong relationships based on mutual trust in order to optimize sales opportunities with new and existing member/business clients. Primary point of contact within each branch for small business clients and the resident expert for small business products and services. Will spend the majority of their time focused on small business prospecting and deepening business membership needs, including small business lending packages, memberships and account openings. Expected to make outbound calls and in-person visits to small business prospects and existing small business members to deepen relationships and uncover sales opportunities. Professional communication skills with business acumen are expected in order to effectively communicate through emails to business members and business prospects Expected to grow business prospects while nurturing and deepening existing business memberships in order to effectively build a book of business. Expected to have a strong understanding of all mortgage and equity products in order to provide proper guidance and recommendations. Ensure the member's needs are met by partnering with the appropriate specialist and/or teammate to serve the member's banking, small business, mortgage, and investment needs. Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration. Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform, including Security and Information Security Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Partners with branch management team on all sales and service initiatives Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member Must maintain appropriate knowledge of all VACU products and services Answers the phone and respond to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow - up and courtesy calls to members. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Provides quality service by following all member service expectations Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor
JOB QUALIFICATIONS:
Knowledge: Demonstrates understanding of products and services offered by financial institutions with a primary focus on competitive business lending, products, and services.
Skills: Satisfactory computer skills required.
Abilities: Professional and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner.
Minimum Education and Experience:
College graduate with concentration in business. May substitute work experience.
Preferred experience in business banking and building a book of business
Significant experience with a financial institution with an emphasis on sales
Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS)
PHYSICAL REQUIREMENTS:
This job requires the ability to sit and stand for long periods of time.
This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.
$30k-49k yearly est. Auto-Apply 60d+ ago
Patient Service Tech Specialist
Olsa Resources
Service specialist job in Roanoke, VA
Blood collection by venipuncture and capillary technique from patients of all age groups Urine drug screen collections Paternity collections Breath/saliva alcohol testing LCM/Cyber Tools TestCup Pediatric Blood Collections Difficult draws (patients in various facilities)
Must have comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees
Possess the ability and skills necessary to provide orientation and training
Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
Operate personal computer
Qualifications
Requires a High School Diploma or equivalent with 2+ yrs Experience
Phlebotomy Certification with 2+ yrs Experience--Must meet all state & local requirements
Requires a valid driver's license & clean driving record
Legal Authorization to Work in the US
Additional Information
Pay: DOE
Shift:
8:30a-3p M-Th, 8:30a-12p Fri
2 Month Contract +/-
$28k-35k yearly est. 3d ago
Patient Service Tech Specialist
OLSA Resources
Service specialist job in Roanoke, VA
We are a leading-edge medical laboratory testing company currently seeking a Patient Services Tech Specialist to join our team in Roanoke, VA.
Job Description
Blood collection by venipuncture and capillary technique from patients of all age groups
Urine drug screen collections
Paternity collections
Breath/saliva alcohol testing
LCM/Cyber Tools
TestCup
Pediatric Blood Collections
Difficult draws (patients in various facilities)
Must have comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees
Possess the ability and skills necessary to provide orientation and training
Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
Operate personal computer
Qualifications
Requires a High School Diploma or equivalent with 2+ yrs Experience
Phlebotomy Certification with 2+ yrs Experience--Must meet all state & local requirements
Requires a valid driver's license & clean driving record
Legal Authorization to Work in the US
Additional Information
Pay: DOE
Shift:8:30a-3p M-Th, 8:30a-12p Fri
2 Month Contract +/-
$28k-35k yearly est. 60d+ ago
Enterprise Solutions Representative
Pitt Ohio Express 4.5
Service specialist job in Roanoke, VA
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Roanoke, VA area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
* Manage a portfolio of accounts with a special focus on building shipper relationships.• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.• Secure accurate supply chain maps to support our consultative sales approach.• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base.• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.• Support PITT OHIO Operations and Administration in reducing cost with your customer base• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments• Support all Company goals and policies• Able to react to change productively and handle other essential tasks as assigned
Other Duties
* Interface with Operations, Pricing, Claims, Collections and other internal departments• Able to react to change in response to changes in the Company's go-to-market strategy.• Proficiently use PITT OHIO Sales applications.• Participate in "Huddles" (collaborative sales meetings) to grow business.• Participate in monthly terminal safety meetings and summer driver cookouts.
Qualifications
* Minimum 3-5 years sales experience• Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers• Must possess excellent interpersonal, verbal and written communication skills• Experienced in Microsoft Office programs and the Internet• Skillful typing• Valid Drivers License and clean driving record required• Problem solving, negotiation, and time management skills are essential
Working Conditions
* Travel is required; must be able to energetically travel by car, plane or public transportation• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
$23k-30k yearly est. Auto-Apply 60d+ ago
Associate Customer Service Representative Credit Cards
Wells Fargo 4.6
Service specialist job in Roanoke, VA
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Roanoke. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
In this role you will:
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
* Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
* Regularly receive direction from supervisor and escalate questions and issues to more senior employees
* Interact with team on basic information, plus internal or external customers
Required Qualifications:
* 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
* Ability to execute in a fast paced, high demand, metric driven call center environment
* Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
* Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
* Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
* Must be able to attend full duration of required training period
* This position is not eligible for Visa sponsorship
* Ability to work additional hours as needed
* Schedule may be eligible for a shift differential under the terms of the shift differential policy
* Must work on-site at the location posted
Training Schedule:
* Training class will be for 8 weeks, 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date.
* We're open from Sunday - Saturday, 7:00 am - 8:00pm (EST).
* Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
* 7711 Plantation Rd Roanoke VA 24019
@RWF22
Posting End Date:
11 Feb 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
How much does a service specialist earn in Lynchburg, VA?
The average service specialist in Lynchburg, VA earns between $23,000 and $68,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Lynchburg, VA