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Pennsylvania Customer Service Representatives
National Fuel Gas 4.5
Service specialist job in Erie, PA
National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
Looking for a career change?
Love working with customers?
Looking for a set Monday - Friday schedule?
No call center experience is required.
We are looking for YOU!
PRIMARY RESPONSIBILITIES:
* No weekends or evenings required!
* This position requires employees to attend an instructor guided training course that will last for approximately 12 to 14 weeks. Training will include regular assessments.
* The schedule during training will be Monday - Friday 8:00 a.m. - 4:30 p.m.
* After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. - 6:00 p.m.
* Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers.
* Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.
MINIMUM QUALIFICATIONS:
* High school diploma or equivalent
* Prior experience working in a customer service focused environment
* Proficient at navigating computer applications and web-based programs
* Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and efficient manner
* Proven history of dependability and reliability
PREFERRED QUALIFICATIONS:
* Prior experience with SAP and/or Microsoft Office applications.
ABOUT NATIONAL FUEL:
*
National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS:
The rate of pay for this position is $26.40/hr.
National Fuel offers a comprehensive benefits package including the following:
* Medical and Prescription Drug Coverage · Paid Sick Time · Dental & Vision Coverage · Parental Leave for Mothers and Fathers · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Flexible Spending Account · Paid Vacation & Company Holidays · Charitable Giving Programs
HOW TO APPLY:
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by January 29, 2026. Attachments with a .docm extension will not be accepted.
Please reference position #26-002PA - PA Customer Service Rep in the subject line of your email.
$26.4 hourly Easy Apply 8d ago
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Customer Accounts Advisor
Dev 4.2
Service specialist job in Erie, PA
Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Aarons
Job DescriptionWe are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
**Benefits vary based on full- and part-time employment status.
About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregna
$28k-37k yearly est. 60d+ ago
Data & CRM Specialist
Thiel College 3.4
Service specialist job in Greenville, PA
The Office of Admissions at Thiel College is seeking a full-time Data & CRM Specialist. This position performs essential data, reporting, and system-support functions for the Admissions Office and is responsible for managing and safeguarding admissions and enrollment data; maintaining and optimizing CRM and SIS integrations; producing accurate, timely reports and dashboards; and ensuring the swift and accurate processing of student applications. The Specialist works closely with the Assistant Director of Admissions Operations and Marketing and serves as a key liaison with Institutional Research to support institutional reporting and strategic enrollment needs.
Duties & Responsibilities:
* Manage and safeguard admissions and enrollment data with internal and external sources (managing integrations between Slate and Common Application, SIS, etc.).
* Develop, maintain, and update daily, weekly, and term-based dashboards, reports, and visualizations to support leadership, admissions staff, and other campus stakeholders while maintaining accurate, up-to-date data.
* Produce regular and ad hoc reports to support decision-making, trend analysis, and strategic enrollment planning.
* Assist with CRM operations, workflows, and data integrity, ensuring accurate and efficient processing of applications, supporting documents, and admissions actions.
* Support and enhance admissions operations through effective use of Slate, including system configuration, form and query development, data uploads, and user support.
* Perform additional responsibilities as assigned to support Enrollment Management initiatives.
Knowledge, Skill and Abilities:
* Efficient office procedures and current technology.
* CRM, SIS, or other enrollment platforms (Slate experience preferred).
* FERPA and all policies governing use of student information.
* Strategic thinking and problem solving.
* Interpersonal and written communication.
* Exercising discretion and independent judgment.
* Using tact, patience, and courtesy.
* Demonstrate a high degree of professionalism, initiative and independence.
* Work with confidential and sensitive information.
* Maintain a fast pace of data processing in needs of the current term.
EDUCATION: High school graduate or equivalent.
SUPERVISION RECEIVED: Reports to the Assistant Director of Admission.
EXPERIENCE: One to two years of office experience required; must be proficient in Google Drive/Microsoft Suites and have knowledge of a CRM or similar data related system; ability to organize work quickly and accurately with little supervision.
PHYSICAL REQUIREMENTS: Requirements are within the general range of an office environment.
OTHER: The successful candidate will have proven abilities regarding attention to detail, follow-through, and dependability.
Thiel College is committed to attracting a culturally and professionally diverse faculty and staff who engage our students by providing a rich and fulfilling curricular and co-curricular experience
TO APPLY: Provide a letter of interest and résumé with contact information for four professional references in a single PDF document by clicking here.
Review of applications will begin immediately and continue until positions are filled.
Visit ************* for more information about Thiel College.
$41k-49k yearly est. 54d ago
Store Operations Specialist
at Home Medical 4.2
Service specialist job in Erie, PA
The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets.
Key Roles and Responsibilities
Provides customers a positive shopping experience
Performs cashier duties accurately while processing all transactions per policy.
Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving.
Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas.
Unload, process, and stock freight to correct location, following merchandising guidelines.
Timely and thorough incident reporting compliance.
Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts.
Performs and trains team on store freight processing and merchandising responsibilities
Operates all equipment in a safe manner per directed procedures.
Ensures a safe working and shopping environment while minimizing shrink and damages.
Executes company directives, policies and procedures timely, accurately, and thoroughly.
Qualifications and Competencies
At least 18 years old
High School Diploma/Equivalent
Ability to work a flexible schedule including nights, weekends, and some holiday
Ability to lift a minimum of 50 lbs., team lift 100 lbs.
Contributes to a customer focused environment while demonstrating excellent service.
Communicates clearly with customers, team and leadership.
Reliable and trustworthy
Ability to work effectively independently and within a team to perform all tasks as assigned.
Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
$54k-89k yearly est. Auto-Apply 60d+ ago
Store Operations Specialist
at Home Group
Service specialist job in Erie, PA
The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets.
Key Roles and Responsibilities
Provides customers a positive shopping experience
Performs cashier duties accurately while processing all transactions per policy.
Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving.
Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas.
Unload, process, and stock freight to correct location, following merchandising guidelines.
Timely and thorough incident reporting compliance.
Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts.
Performs and trains team on store freight processing and merchandising responsibilities
Operates all equipment in a safe manner per directed procedures.
Ensures a safe working and shopping environment while minimizing shrink and damages.
Executes company directives, policies and procedures timely, accurately, and thoroughly.
Qualifications and Competencies
At least 18 years old
High School Diploma/Equivalent
Ability to work a flexible schedule including nights, weekends, and some holiday
Ability to lift a minimum of 50 lbs., team lift 100 lbs.
Contributes to a customer focused environment while demonstrating excellent service.
Communicates clearly with customers, team and leadership.
Reliable and trustworthy
Ability to work effectively independently and within a team to perform all tasks as assigned.
Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
$50k-82k yearly est. Auto-Apply 60d+ ago
Customer Service Specialist
Truck-Lite Company, LLC 4.6
Service specialist job in Erie, PA
About Truck-Lite At Truck-Lite Co., LLC, a Clarience Technologies company, we are driven by our C.L.E.A.R. Principles: * Curiosity - Look for a better way as a solutions-oriented problem solver * Leadership - Take ownership and be the catalyst of change
* Enthusiasm - Be motivated and passionate about your work
* Accountability - Deliver on commitments and act with integrity
* Respect - Be present, listen, and engage with inclusive, open, honest, and direct communication
Our customer service team embraces the SHIFT approach-focusing on delivering exceptional
customer experiences. A Customer ServiceSpecialist will embody the SHIFT mindset, behavior and value
that through customer engagements, actions are taken to build greater relationships that will enhance
our abilities to earn further business opportunities and growth. We are committed to a positive,
solution-driven interaction with every customer.
Essential Job Functions
With or without reasonable accommodation, the successful candidate will:
* Respond to customer inquiries by phone, email, or other communication to provide nontechnical problem resolution.
* Resolve complex or unusual requests and problems that may require a customized response and
communicate solutions or requested information to the customer.
* Analyzes a customer's needs and refers to other services or technical department for follow-up
or additional information as needed.
* Provides updates to other internal teams on customer needs and factors that contribute to
customer satisfaction.
* May be assigned to coordinate and resolve critical problems for customers.
* Uses a customer relationship application or database to record activities and research product
issues/common problems that occur to design consistent solutions.
* Oversee Return Merchandise Authorization (RMA) process.
* Manage order board and work with planning to drive timely delivery of product to customer.
* Uses knowledge expertise of specific product(s) and service(s) to resolve problems, make
process improvements, enhance resources, and increase effectiveness of the overall customer
experience.
* Manage customer portals to obtain PO's, RMA information, order changes, debits, etc.
* Analyze and process debits and credit requests.
* Coordinate planning efforts to resolve customer issues and order problems to develop
solutions.
* Process orders through email, EDI, Demand Scheduling, web, fax, and phone. Handle any
rejections by contacting the customer directly and then processing through JDE.
* Analyze order maintenance opportunities based upon line fill and Customer needs, then take
appropriate action for best results.
* Position requires compliance with the Technology Control Plan and the Federal Export and
Control Policy established for the Corporate
Qualifications
* Requires high school diploma or equivalent.
* Preferred 2-year college degree or higher.
* Previous customer service experience preferred.
* Excellent communicating and interpersonal skills are a must, must be self-motivated, good
decision-making skills and the ability to adapt/change quickly.
* Working knowledge of Microsoft Office products
Equal Opportunity & Accessibility
Truck-Lite Co., LLC. is an Equal Opportunity Employer, committed to a culturally diverse workforce. We
do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status.
Reasonable Accommodation Statement
If you require reasonable accommodation to complete any part of the application process or to perform
essential job functions, please contact Cindy Franklin, Human Resources Manager at *********************** or ************. We are committed to ensuring equal access and opportunity for all applicants.
Additional Information
Due to ITAR and EAR regulations, all candidates must be classified as a "U.S. Person," which includes U.S.
citizens, permanent legal residents (green card holders), or protected individuals (refugee/asylum
status).
$30k-37k yearly est. Easy Apply 8d ago
Client Relationship Representative
Livingston International 4.7
Service specialist job in Erie, PA
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time
Location: ON Fort Erie - CN050
JOB SUMMARY
Reporting to the Director eCommerce Service Delivery this position will be responsible for managing Livingston courier ecommerce client satisfaction.
KEY DUTIES & RESPONSIBILITIES
Manages courier client relationships
Builds relationships with courier representatives and their teams
Conducts courier client on-boarding including assisting with EDI integrations
Assists with resolution to service issues including billing, reports, etc.
*OTHER DUTIES AS ASSIGNED
KNOWLEDGE & SKILLS
Excellent interpersonal skills
Excellent communication skills (both written and verbal)
Ability to be self-motivated, creative, and work in a fast paced, challenging, and stressful environment.
Excellent organizational skills
Working knowledge of Microsoft Office software MS Word and MS Excel
Maintain a professional, business-like appearance
WORK EXPERIENCE - MINIMUM REQUIRED EDUCATION Required: High School/GED or equivalent CERTIFICATIONS DESCRIPTION
Certified Customs Specialist (CSS) is preferred
COMPETENCIES AccountabilityLeading and DevelopingAgilityInclusion and CollaborationCustomer First FocusBusiness Acumen and Straight Talk
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
$36k-44k yearly est. 60d+ ago
Rental Operation Specialist
Cleveland Brothers Equipment Company 4.2
Service specialist job in Erie, PA
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a high energy Rental Operations Specialist. Are you ready to embark on an opportunity to take your career to the next level? We're seeking a Rental Operations Specialist to support our team of Rental Coordinators and Yard Attendants and help them provide a best-in-class customer experience.
Position Summary:
The primary focus of the Rental Operations Specialist is to Manage, provide training and support of the frontline Rental Coordinators and Yard Attendants while ensuring that all required job functions are being performed correctly and in a timely manner. This regional role demands a team approach, an attention to detail and a high level of organizational ability.
Primary Responsibilities:
* Execute daily Rental Administrative functions
* Ensure proper shipping & receiving documentation
* Assist in performing monthly inventory scan & reconciliation
* Provide training for new Rental Coordinators and Yard Attendants
* Act as subject matter expert for Rental Process
* Provide after-hours support to meet customer needs
* Frequent travel is required to support business operations
* Collaborate seamlessly with other peers and cross-functional departments. Monitoring performance including quarterly check-ins and year-end reviews including identifying and addressing performance issues.
* Communication driver acting as a link between staff and upper management, reporting on progress, challenges, and results.
Skills / Knowledge / Qualifications:
* Rental Operations experience in construction equipment
* Excel in a fast paced environment visiting branches in the territory daily.
* Exceptional communication and organizational skills.
* Outstanding interpersonal skills, fostering effective collaboration with colleagues.
* Proficient in multitasking and prioritizing responsibilities.
* Strong reasoning and decision-making abilities.
* Possess a valid driver's license with an acceptable driving record.
* Practical experience using Word, Excel, and PowerPoint programs.
* Bachelor's degree preferred, or an equivalent combination of experience and education.
Why Join the Cleveland Brothers Team:
* Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
* Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
* Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
If you are a Operations or Logistics professional with a track record in Rental and possess the drive to grow in your career we invite you to apply. This role offers an opportunity to contribute to the strategic growth of our organization while collaborating with a high performing team. Your commitment to excellence will be rewarded with a challenging and fulfilling career. Apply now to be part of our success story!
About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.
From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.
Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.
At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at **************************
$52k-80k yearly est. 24d ago
Facility Operations Specialist - PA
First Energy 4.8
Service specialist job in Erie, PA
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
About the Opportunity
This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.
This position is responsible for coordinating the planning, monitoring, controlling and/or execution of facility projects throughout the assigned region within the FirstEnergy service area. This includes responsibility for coordinating multiple phases of projects from programming, design, budgeting, scheduling, construction, commissioning, and close-out with internal and external partners to see all projects through to completion and closeout. In addition, the position reviews and maintains corporate service specifications and manages multiple project deliverables simultaneously. This position supports the Supervisor, Facility Operations in the scheduling and execution of preventative maintenance for facility assets, and the planning of capital and O&M budgets and spending. The position must maintain a safe work environment and support a workplace of respect, appreciation, and acceptance for everyone.
This position is based out of the Erie, PA location.
Responsibilities include:
* Demonstrating a strong commitment to all aspects of safety.
* Coordinating the design, construction, renovation, operation, and maintenance of company facilities, and including substation facilities where required, through the utilization of internal resources, contractors, or contracted services.
* Providing expertise, mentoring, and coaching for team members to increase efficiency and effectiveness.
* Actively participating in, promoting, and working safely to advance FirstEnergy's Leading with Safety. This includes communicating and ensuring compliance with the Contractor Safety Guidelines.
* Coordinating the activity of FirstEnergy's personnel and contractors in the design, construction, operation and maintenance of buildings and facilities while setting priorities to ensure cost effective and safe completion of work (includes new construction, expansion, renovation, preventative maintenance, corrective maintenance, and break-down maintenance).
* Creating and modifying specifications and managing contracts to construct, operate and maintain buildings/facilities. Ensuring work is completed to specification and accurately billed.
* Providing support to the Supervisor, Facility Operations with respect to major projects, move requests, maintenance, and planning.
* Coordinating with the Environmental group to ensure facilities meet all aspects of environmental compliance.
* Provide support to the Supervisor, Facility Operations with the Facilities Capital and O&M budgets.
* Identifying and participating in the analysis of cost savings and efficiency opportunities related to facility processes, procedures, and costs.
* Building and fostering strong communication and relationships with facility occupants and leadership.
* Annually assessing the condition of all facilities, identifying capital and O&M projects required for the next ten years.
* Employing knowledge of operations to provide a forward-looking perspective that focuses on opportunities for process improvement and increased efficiency.
* Traveling to off-site locations in a timely and efficient manner (at times this could be extensive with overnight stays); Working outside regular business hours, as required.
Qualifications include:
* A 2-year degree in Engineering, Interior Design, Architecture, Business, Finance, Construction Management, or a closely related degree along with 0 to 2 years of related work experience is required. In lieu of a degree, a minimum 3 years of direct, related experience is required.
* A general understanding of documenting processes and procedures.
* Effective oral/written communications and interpersonal skills.
* Proficient in Microsoft Excel, Word, Outlook, and PowerPoint.
* Ability to read, interpret and understand facilities architectural and engineering drawings.
* Excellent active listening skills.
* Effective organizational and prioritization skills.
* Customer relations skills to effectively partner and communicate with customers at all levels of the organization.
* Must possess a valid driver's license and the ability to travel throughout the FirstEnergy territory.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at *********************** to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team
$35k-50k yearly est. Auto-Apply 51d ago
All Position - Sales, Customer Retentions, Delivery Specialists
Arona Home Essentials 3.8
Service specialist job in Dunkirk, NY
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
$33k-38k yearly est. 60d+ ago
Part-Time Food Service (Cafe and/or Bakery) Customer Service
Erie Food Co-Op
Service specialist job in Erie, PA
Part-time Description
Café Cooperators are trained to help in a variety of roles for the front-of-house and back-of-house operations of the café including cash handling, stocking shelves, and making various products (juice and smoothies, MTO food, recipes for the Grab & Go, Bakery items, etc.) all while maintaining exceptional customer service.
Skills and Abilities
Strong communication and listening skills, both face-to-face and over the phone.
Strong organizational and decision-making skills and acute attention to detail.
Ability to handle multiple demands and difficult situations with tact and diplomacy.
Willingness and ability to learn and grow to meet the changing requirements of the job.
Working knowledge of POS system.
Computer literacy; knowledge of Microsoft Office products (Word, Excel), Google applications
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service
Operates the Point-of-Sale system.
Takes food orders from customers, submitting them to the kitchen for preparation.
Sells and serves beverages (coffee, juice and smoothies) and other products to café customers.
Sells and serves baked goods and miscellaneous food items to customers.
Educates customers and answers their questions regarding café products including ingredients, preparation, substitutions, allergens, etc.
Participates in all sales promotions effectively and efficiently.
Maintains efficient, friendly service standards.
Food Preparation and Handling
Prepares food (juice, smoothies, sandwiches/wraps, soups, Grab & Go items, bakery items, etc.) per established recipes and standards.
Follows appropriate Food Safety methods for food preparation (heating, reheating, thawing, chilling, freezing, etc.)
Assists in the storing, packaging, and displaying of prepared products, in the department and on the sales floor.
Minimizes food waste by following all food preparation and safe handling of food and equipment processes and procedures.
Complies with sanitation, personal hygiene, and health standards as established for food handlers.
Merchandising
Maintains attractive, well-stocked and rotated displays, using FIFO and other established procedures.
Ensures that products are properly packed and labeled with correct ingredients, allergens, dates, and prices.
Ensures that the department is well-faced, neat, and clean.
May assist in quarterly inventory counts.
Department Operations
Restocks ingredients and café area supplies when necessary.
Keeps work area neat and clean at all times; cleans and maintains equipment used in drink/food preparation.
Ensures customer facing counters are clean and stocked with supplies. Participates in maintaining the eating areas.
Reports potential safety hazards and accidents to the Food Service Manager/Assistant Manager, Bakery Manager, Food Service Shift Lead or other assigned management representative.
Informs the manager or manager on duty of any operational inconsistencies.
Reports necessary equipment repair and maintenance to supervisor.
Maintains daily production records, when applicable.
Other Duties
The job duties, elements, responsibilities, skills, functions experience, educational factors, requirements, and conditions listed in this are representative only and not exhaustive of the tasks that any employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Requirements
Requirements
Flexibility with scheduling, due to store hours.
Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
Commitment to superior customer service and providing the highest quality experience possible.
Willingness/ability to work in any of the departments within the Café.
Maintain positive company morale.
Maintains discretion in dealing with confidential information (store, vendors, customers, staff, etc.)
Education and Experience
H.S. diploma/GED. Some college a plus.
Minimum one (1) year experience in a retail or food service/restaurant setting.
Combination of education, training and/or experience will be considered.
Knowledge of special dietary needs and allergens preferred.
Customer service experience in a public-serving position preferred.
Knowledge of Microsoft Office (Word, Excel) and Internet applications preferred.
Basic knowledge of natural foods and cooperatives preferred.
$25k-39k yearly est. 43d ago
Customer Service Associate
Variety Stores LLC
Service specialist job in Erie, PA
Job Description
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$25k-33k yearly est. 8d ago
Part Time - Client Service Rep I
The Andover Bank 3.5
Service specialist job in Erie, PA
The Client Service Representative I is an entry level retail employee responsible for maintaining an accurate record of a cash drawer and understanding the basic functions of the banking center and customer service. Duties and responsibilities include the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Regular onsite attendance
* Flexible to work at other locations as needed
* Ability to work well with others in a team environment
* Provides accurate, efficient and exceptional customer service to internal and external customers
* Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
* Satisfactorily completes all training required for the position
Profitability - The Client Service Representative I assists in the branch initiatives impacting the banking center's profitability.
* Teller Window- Accountable for accuracy with cash, checks and customer transactions. Maintains a neat and orderly work area.
* Operations- Follows confidentiality guidelines and understands basic bank procedures.
* Sales- Accountable for own referrals.
* Products- Has a basic understanding of Andover Bank products and services.
* Goals- Achieves referral goals following Introductory period and helps with branch goals.
* Knowledge- Passes assigned tests and courses.
Customer Service
* Fully understands Andover Bank's service standards and must meet or exceed them.
Career Path
At a minimum, a Client Service Representative I should strive to understand and master the following to be considered for a Client Service Representative II in a 9-12 month time frame. The following are recommendations and may not include all considerations required.
* Vault back-up
* Basic customer account maintenance
* Assist with ATM
* Order checks
* Branch end of day procedures
* Satisfactory balancing records
* Meets or exceeds service standards
* Minimal to no errors on customer transactions
* Efficient customer transactions
* Contributes to the overall team goals.
* Other duties as assigned
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED) required. Six months related sales or banking experience preferred.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER QUALIFICATIONS
Computer Skills: Ability to perform basic computer skills and operate computer programs. Proficient in Microsoft Word and Excel.
Customer service skills
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
WORKING ENVIRONMENT/CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No hazardous or significantly unpleasant conditions (such as a typical office)
$32k-37k yearly est. 60d+ ago
Service Advisor
Five Star Equipment 3.6
Service specialist job in Waterford, PA
💲 Salary: $45,000 to $65,000 based on experience and skill level 🕒 Schedule: Full-Time, Exempt - Monday thru Friday
WHAT YOU WILL GET:
7 Paid Holidays + generous paid time off
Paid Training & Rewards
401k & Co. Match
Comprehensive Benefits
Fantastic Work-Live Balance
WHAT YOU WILL DO:
The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer's needs and expectations are met in a timely manner.
Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail.
Accurately takes customer information, records the customer's requests in the system and expedites service.
Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered.
Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.
ABOUT US!
Five Star Equipment is Northern PA and New York State's John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.
As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.
Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY
Qualifications
WHAT YOU WILL NEED TO HAVE:
3 to 5 years' experience in heavy equipment service and must have a heavy equipment technical background in order to communicate with technicians and customers regarding heavy equipment repairs.
Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
Must have knowledge of application, operation and function of engine, hydraulic and electric systems, including electrical diagrams.
$45k-65k yearly 12d ago
Customer Service Representative
Fastsigns 4.1
Service specialist job in Erie, PA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$28k-34k yearly est. Auto-Apply 60d+ ago
4am Inbound (Stocking) (T1287)
Target 4.5
Service specialist job in Erie, PA
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Expert can provide you with the:
* Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
* Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
* Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As an Inbound Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
* Create a welcoming experience by authentically greeting all guests
* Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
* Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
* Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
* Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
* Execute a detailed, accurate and efficient sorting operation (including all unload schedule times)
* Stock, backstock and zone product on sales floor
* Maintain sales floor instocks for GM categories
* Operate power equipment only if certified and partner with leader if certification is needed
* Work with accuracy and attention to detail
* Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations
* Demonstrate a culture of ethical conduct, safety and compliance
* Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
* Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
* All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
* Working in a fun and fast paced environment makes you excited…. We work efficiently and as a team to deliver for our guests
* Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target
* Stocking, Setting and Selling Target product sounds like your thing… That's the core of what we do
* You aren't looking for Monday thru Friday job where you are at a computer all day… We are on the go all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Expert. But, there are a few skills you should have from the get-go:
* Must be at least 18 years of age or older
* Welcoming and helpful attitude toward guests and other team members
* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
* Work both independently and with a team
* Resolve guest questions quickly on the spot
* Attention to detail and follow a multi-step processes
* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
* Accurately handle cash register operations as needed
* Climb up and down ladders
* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
* Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
* Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at **********************************************
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
$15 hourly Auto-Apply 60d+ ago
Alterations Customer Service Representative
Davids Bridal 4.8
Service specialist job in Erie, PA
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system
$26k-31k yearly est. 12d ago
Customer Service Representative
Agility Marketing
Service specialist job in Erie, PA
Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Agility Marketing - Great careers start here!
Job Description
Join our family of talented Call Center Agents and grow with us! Be rewarded for your performance and feel good helping others. Small training classes, one-on-one coaching, and our proven strategy guarantee your success! With flexible work schedules, weekly compensation and amazing growth opportunities, we invite you to bring your skills and expertise to our team.
Qualifications
The ideal candidate is one who appreciates a clean, safe, friendly and fun working environment. At Agility we provide the training to develop our employees to maximize their potential. If you are tired of being unappreciated, look no further than Agility. Your great career starts here!
Must be at least 18 years of age equipped with a minimum of a high school diploma and proficient computer skills.
Applicants are subject to drug testing, credit and background checks.
Additional Information
Start a successful career - we're a company that prefers to promotes from within. We're offering forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k).
Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
$27k-36k yearly est. 3d ago
Customer Service Representative - Erie, PA
Kedia Corporation
Service specialist job in Erie, PA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-36k yearly est. 3d ago
Customer Service Rep (CSR)
Domino's Franchise
Service specialist job in Erie, PA
Job Description
Right now, we are searching for qualified customer service reps with personality and people skills. We are growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. We offer a great flexible schedule that offers the hours you are looking for. That means you are free when you need to be. You will have plenty of time for school, to hang with your friends, or whatever. Even if you need a second job for some extra cash, Domino's Pizza is the perfect place for you. Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
As part of our team, your responsibilities will include:
Impressing our customers
Stocking ingredients from delivery area to storage, work area, and walk-in cooler
Preparing products
Receiving and processing telephone orders
Cleaning equipment and facility
We offer flexible scheduling and competitive wages for all team members.
Qualifications
Must be 16 years of age or older
Ability to comprehend and give correct written instructions
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Ability to enter orders using a computer keyboard or touch screen
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a service specialist earn in Millcreek, PA?
The average service specialist in Millcreek, PA earns between $32,000 and $101,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Millcreek, PA
$57,000
What are the biggest employers of Service Specialists in Millcreek, PA?
The biggest employers of Service Specialists in Millcreek, PA are: