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  • Operational Excellence Specialist

    Ball Corporation 4.7company rating

    Service specialist job in Millersburg, OR

    This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants. Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world. Exciting News from Ball Corporation! We're thrilled to announce that a brand-new location is coming to Millersburg, OR - and with it, some incredible career opportunities! As we begin building our presence in the area, we're also kicking off recruitment efforts to bring top talent on board. If you're looking for a fresh opportunity with a company committed to innovation and excellence, now's the time to apply! Primary purpose of the position: The Operational Excellence Specialist plays a pivotal role in driving a culture of continuous improvement and ensuring operational efficiency across the organization. The main priorities of this role are leading standardization of the management process at the plant through the implementation of the BOE pillars, working directly with employees on all shifts and teams; and leading various process improvement assignments and projects that yield bottom-line productivity, improved throughput and better quality. Competencies: Standardization & BOE/BME Execution: Ability to implement and sustain BOE pillars, establish consistency through SOPs, and embed best practices into daily operations. Continuous Improvement & Operational Excellence: Capability to lead CI initiatives that drive measurable improvements in safety, quality, cost, delivery, and productivity. Process & Performance Management: Strength in analyzing and optimizing processes, defining and monitoring KPIs, and applying data-driven decision-making. Change Leadership & Engagement: Effectiveness in leading change, influencing stakeholders, and fostering a culture of accountability and continuous improvement. Training & Capability Building: Competence in developing others by coaching, mentoring, and building CI capabilities across the plant. Governance, Safety & Quality: Commitment to ensuring compliance, embedding safety and quality in all practices, and sustaining operational standards. Strategic Alignment & Value Creation: Ability to connect plant-level initiatives to broader business priorities and translate strategy into executable roadmaps. Skills: Knowledge of Continuous Improvement Methodologies - Lean, Six Sigma, Kaizen, PDCA, 5S, etc. Process mapping and analysis tools (e.g., VSM - Value Stream Mapping) Performance and KPI Management - Ability to define, monitor, and analyze operational KPIs. Data-driven decision-making skills. Problem Solving and Root Cause Analysis - Use of tools such as Fishbone Diagram, 5 Whys, Pareto Chart, etc. Identification of root causes and implementation of corrective/preventive actions. Process Management Knowledge - Standardization of operational procedures and Identification of bottlenecks and improvement opportunities. Strong leadership and people management skills. Accountabilities: Drive Business Impact: Translate improvement opportunities into measurable gains in safety, quality, cost, delivery, and productivity. Implement Standardization & BOE: Lead the execution and sustainment of BOE/BME pillars, SOPs, and best practices to ensure consistent and efficient operations. Lead Continuous Improvement: Deliver cross-functional initiatives that optimize processes, reduce waste, and strengthen plant performance. Enable Change & Capability Building: Act as a change leader by engaging stakeholders, while training and coaching employees to build lasting CI and OpEx capability. Ensure Governance, Safety & Strategic Alignment: Embed safety, quality, and compliance in all processes, while aligning plant-level initiatives with regional and corporate strategies. Qualifications & Experience: High School diploma or GED is required. Bachelor's Degree in Engineering, Science, Supply Chain or related field is preferred. Job related experience in process improvement or project management gained through coursework or internship; manufacturing experience (preferred). Computer based skills (MS Excel, PowerPoint, Word) Lean Six Sigma certification (preferred) Compensation & Benefits Hiring Salary Range: $66,700 - $93,160 (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). This role will be eligible to participate in the annual incentive compensation plan. Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more. Relocation assistance may be available When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details-such as your date of birth, school attendance dates, or graduation dates-from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates). Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference. Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems. No agencies please. Nearest Major Market: Salem
    $66.7k-93.2k yearly 4d ago
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  • Customer Support Specialist

    Adecco Us, Inc. 4.3company rating

    Service specialist job in Beaverton, OR

    **Order Manager** As part of a customer-first strategy, the Order Manager plays a critical role as one of the first points of contact for customers. This position directly impacts customer satisfaction, retention, and purchasing decisions. The Order Manager ensures high-quality customer interactions while serving as a key liaison between internal teams and customers. In this role, you will become a subject-matter expert on products, services, and business processes, while ensuring compliance with company policies. Using active listening and problem-solving skills, you will identify customer needs, advocate on their behalf, and help deliver exceptional customer experiences that drive long-term success. **Key Responsibilities** + Serve as a front-line customer contact, delivering exceptional service throughout the order lifecycle + Recommend appropriate products and solutions based on customer needs + Assist with software installation support and parts research + Create accurate quotes and process customer orders efficiently + Proactively track order status and communicate updates or delays to customers + Collaborate with sales, credit, logistics, manufacturing, and supply chain teams to resolve order issues + Manage orders from booking through shipment, including holds management + Execute order management processes in accordance with company policy + Complete export compliance screening as required + Respond promptly to internal and external customer inquiries + Identify and create sales leads through customer interactions + Contribute to continuous process improvement and a positive team culture **Essential Capabilities** + Experience in order management or customer service; motivated by helping customers succeed + Strong customer-first mindset with a desire for continuous learning and improvement + Ability to partner effectively with technical and field sales teams + Proven problem-solving skills and ability to identify process gaps + Experience using ERP systems (Oracle preferred) for quoting and order entry + Experience with CRM systems (Microsoft Dynamics 365 preferred) + Exceptional verbal and written communication skills + Strong organizational skills and attention to detail + Ability to multitask effectively in a fast-paced environment + Flexible and collaborative team player **Work Experience** + 1-2 years of experience in order management, customer service, technical support, or inside sales + Oracle ERP experience preferred + Microsoft Dynamics 365 experience preferred **Education** + Bachelor's degree in Business Administration preferred + High school diploma or equivalent with relevant experience will be considered **Pay Details:** $20.00 to $24.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $20-24 hourly 2d ago
  • Customer Service Representative

    Andvaris, Inc.

    Service specialist job in Albany, OR

    Opportunity Details {dcrs_type} Customer Service Representative Albany, Oregon We are looking for a Customer Service Professional who will serve as the voice of our organization and our clients. Y ou are highly valued as our customers' primary point of contact, and we are very much invested in your success in this role. Providing excellent customer service is a top priority for us! Provide front-line, direct contact with customers when filing claims over the phone. Inform customers of the organization's products and services. Schedule and Shift: Paid Training Training: Monday to Friday - For four weeks Schedules will be determined during training Must be available to work Monday through Friday, between 6:00 am and 6:00 pm PST Full-Time On-site Primary Job Responsibilities: Files claims by collecting pertinent information from customers. Answers routine questions, resolves fundamental problems, and refers more difficult items to higher-level team members for guidance. Follows standard screens/scripts to perform most tasks, can navigate a computer-based system, and maintains and updates company records as needed. Processes and determines coverage by reviewing forms and other applicable records. Maintains professionalism and effectively interacts with all contacts, both internal and external. Maintains department quality standards and performs job duties as directed by the supervisor. Qualification: Minimum high school diploma or GED A minimum of 6 months of experience in a call center Excellent Customer Service skills Excellent verbal and written communication skills Basic problem-solving skills Experience with Microsoft-based programs and computer products An acute attention to detail/accuracy and practical note-taking/documenting skills Must be able to handle/process high call volumes, at times, while adhering to scheduled breaks/lunches by business needs. Experience in similar customer service functions or call center experience. Demonstrates professionalism when dealing with customers. Demonstrates an understanding of complex technical or functional information, products, and services. Adjusts actions in response to shifting priorities and rapid change. Benefits: Health, Dental, and Vision 401k
    $30k-39k yearly est. 2d ago
  • Customer Service Representative

    Assurant, Inc. 4.7company rating

    Service specialist job in Albany, OR

    The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients. You are highly valued as our customers primary point of contact, and Assurant is very much invested in yo Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Insurance
    $32k-36k yearly est. 2d ago
  • Resident Services Specialist

    Clackamas County, or 3.9company rating

    Service specialist job in Oregon City, OR

    CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: * Service · Professionalism · Integrity · Respect · Individual accountability · Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves, and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experiences to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, January 19, 2026. PAY AND BENEFITS Annual Pay Range: $54,890.46 - $69,093.64 Hourly Pay Range: $28.148952 - $35.432637 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective on the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: * 12 hours of vacation accrued per month * Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation leave at the time of hire. * 8 hours of sick leave accrued per month * 10 paid holidays and 1 personal day per year Other Benefits: * Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): * Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) * A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage * A Choice of Dental Plans * Robust EAP and wellness programs, including gym discounts and wellness education classes * Longevity pay * Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan * A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Housing Authority Employee Association. Housing Authority Represented Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Housing Authority of Clackamas County (HACC) seeks a conscientious, detail-oriented professional with strong interpersonal and outreach skills to join our team as a Resident Services Specialist. This position directly supports families in housing by helping them build stability, pursue education and employment, and work toward self-sufficiency. In this role, you'll work directly with families who live in subsidized housing. By understanding the challenges faced by those living in subsidized housing, the selected candidate will use community-organizing techniques and public relations skills to coordinate resources, communicate with diverse clients, and organize community activities. The Resident Services Specialist will advocate with property management, service providers, and partner agencies while also helping families access internal and external supports. You will also support resident engagement through coordinated activities and the monthly newsletter, bringing empathy, organization, and a solutions-focused approach to serving HACC's diverse communities. The ideal candidate is service-oriented, empathetic, and organized. You are committed to supporting low-income families and diverse communities. You feel comfortable working with confidential information, are proficient with data systems, and understand program requirements. You must be able to remain composed and resourceful in challenging situations. Strong written and verbal communication skills are essential. You will need to build trust, collaborate with partners, manage multiple priorities, and apply strong organizational abilities. Experience or a strong interest in housing stability, case management, resident services, or social services is preferred. If you want to support resident well-being and help families in housing, apply now. Join us to build a supportive community where residents create brighter futures. Required Minimum Qualifications/ Transferrable Skills:* * At least two (2) years of direct customer service experience that included data entry and the handling of confidential documents * Experience working in housing programs, case management, resident services, or other social services * Experience working with low-income families * Experience working with databases, including entering, retrieving, and analyzing data * Ability to maintain composure in difficult situations with challenging customers * Effective communication skills, including the ability to communicate well with a diverse population Preferred Special Qualifications/ Transferrable Skills:* * Experience working with YARDI, Family Metrics, or other Housing Authority database software * Experience preparing reports, tracking outcomes, or supporting grant-funded programs * Knowledge of local social service systems, including employment services, education and training providers, childcare, healthcare, or energy assistance programs * Familiarity with equity, inclusion, and culturally responsive practices in service delivery Pre-Employment Requirements: * Must pass post-offer, pre-employment drug test. Learn more about the county's drug testing policy * Must pass a criminal history check, which may include a national or state fingerprint records check * Driving is required for county business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the county's driving policy * For veterans qualified for Veterans' Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include, but are not limited to, the following: * Develops and coordinates resources to provide clients with needed services; meets with clients to confer, advise, and assist with the planning of resident activities and community building activities. * Advocates and supports clients with family, providers, public and private agencies, law enforcement agencies, schools, and others; provides information on client disabilities; responds to emergencies and negotiates resolution of problems. * Provides services to clients by organizing steps to meet goals; connects clients with opportunities for specialized offerings, including children's camp, clothing, household items, and energy assistance. * Provides information and referral to clients either through resident visits, telephone calls, or meeting referrals. * Researches, writes, edits, and distributes monthly newsletters. * Develops and coordinates services and programs for residents, including tutoring, budgeting, college course opportunities, specialized employment training, and parenting classes. WORK SCHEDULE This position is included in the County's alternate workweek program, with a standard workweek of 37.5 hours, Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position when an offer of employment is extended. This position is designated as on-site/in-person. The selected candidate is expected to perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. * Explore Clackamas County * Working for Clackamas County * Recreation, Arts & Heritage ABOUT THE DEPARTMENT The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent, and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County. Learn more about the Housing Authority of Clackamas County The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate-income residents of Clackamas County. HCD comprises the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Housing and Community Development Division (HCD) is a Division of the Health, Housing, and Human Services (H3S) Department. Health, Housing, and Human Services (H3S) comprises six divisions dedicated to ensuring healthy families and strong communities in Clackamas County. Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high-quality healthcare, housing, and services that strengthen social and economic resilience. Vision Statement: Individuals, families, and communities are resilient and thriving. H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals: * EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged, and have a sense of belonging while being valued and supported to thrive. * EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable, and culturally responsive services. * ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently, and effectively as a cohesive department, using our individual and collective skills and expertise APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: * Application Process * Help with the Application If you have any questions or issues you may contact the Department of Human Resources at ************ or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE * Request Veterans' Preference * Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? James Callahan, Recruiter **********************
    $54.9k-69.1k yearly Easy Apply 17d ago
  • Call Center Specialist

    Northwest Human Services, Inc. 3.3company rating

    Service specialist job in Salem, OR

    Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. CALL CENTER SPECIALIST Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 Job Status: Full-time, Monday - Friday, with rotating Saturdays POSITION OVERVIEW: As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed. QUALIFICATIONS: High school diploma or equivalent. Proficient typing skills and familiarity with computers. Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment. Bilingual in English/Spanish. SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. Healthcare insurance plans: Medical, Dental, Vision Group Life: Short-Term & Long-Term Disability 100% paid by employer 403(b) retirement plan with 2% of employer contribution and up to 3% employer match Flex Spending Account PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions Continuing Education & Training Benefits Employee Healthy Living Program - Gym Membership & Smoking Cessation Why Join NWHS? At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. TO APPLY: To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: ********************** | ************ All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $30k-35k yearly est. Easy Apply 1d ago
  • Client Success Renewals Specialist

    Norstella

    Service specialist job in Salem, OR

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 31d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Service specialist job in Salem, OR

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 14d ago
  • Parenting Call Specialist

    Native American Rehabilitation Association Northwest 4.1company rating

    Service specialist job in Portland, OR

    The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior. EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473). We are mission driven and spirit led! Job Description Position Summary: The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting. Essential Job Duties: · Provide phone and/or video support to parents, families, and the local community. · Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation. · Assess suicide risk for callers and take necessary steps to ensure safety · Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver. · Monitor food and housing security · Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting · Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources · Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs · Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired · Provide a warm hand off for consumers who are being referred out to resources · Maintain logs and clinical records documenting support calls, follow-up, and outcomes · Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer · Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved · Connect with parent and family community centers, resources, and disabled services public care delivery system as needed · Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings. Qualifications · Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire. · Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred. · Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset. · Desire to serve children and families in a supportive capacity. · Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred. · Understanding of common health and behavioral health issues for children and families. · Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing. · Initiative to communicate effectively in coordinating care. · Excellent communication skills. · Knowledge and skill in working in a multi-cultural environment. · Good understanding of professional role and boundaries Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-44k yearly est. 3d ago
  • Clinic Services Specialist 2 - Medical Receptionist

    Legacy Health 4.6company rating

    Service specialist job in Portland, OR

    Join Our Team as a Clinic Services Specialist! (Clinic receptionist / Patient Access Specialist) Your Impact Starts Here - Patients walk through our doors with questions, concerns, and sometimes a little hesitation. That is where you come in! As the welcoming face of our clinic, you will put patients at ease with your commitment to exceptional patient care. Our physicians and staff count on you to create a positive first impression - making you an essential part of the Legacy Health team. This is an opportunity to make a difference every day. What You will Do - As a Clinic Services Specialist, you will be at the heart of our daily operations. Your responsibilities will include: Scheduling patient appointments with accuracy and care Verifying insurance and handling patient registration Managing co-pay collections and balancing daily/weekly deposits Supporting front-office operations and serving as a resource for colleagues Assisting with limited coding and charge entry as needed Is This the Right Role for You? We are looking for individuals who: Thrive in a demanding environment Possess strong communication and problem-solving skills Self-directed and take initiative to support both patients and colleagues Have a passion for healthcare and a commitment to patient-centered service What You Need to Succeed Responsibilities Incumbents in this job perform a wide variety of complex tasks, requiring prioritization and discretion. Performs complex activities such as scheduling, insurance verification, registration, balancing of co-pay money and balancing of daily or weekly deposits. Position serves as a resource for other staff, problem solves independently, mentors others and is self-directed. Position also interfaces with physicians and other staff on a regular basis and may do limited amount of coding and charge entry. Qualifications Education High School diploma or equivalent required. Experience: A minimum of one year of health care experience or equivalent education in at least one of the following areas preferred: Admitting Medical Records/Health Information Applicable clerical support experience Familiarity with Medical Terminology Skills: Communications skills. Keyboard skills and ability to navigate electronic systems applicable to job functions. Licensure BLS certification, preferred What We Offer You - At Legacy Health, we take care of our team just as much as we care for our patients. Here is what makes working with us special: Growth & Career Pathways: Gain valuable experience in insurance and billing-steppingstones for future revenue cycle roles Leadership opportunities in front-office functions Access to a large network of career advancement possibilities Exposure to multidisciplinary teams, opening doors to new interests A Supportive & Inclusive Work Environment: Friendly, collaborative team members who genuinely care about you Work-life balance and resources to support your well-being Leadership that listens and values your input for process improvements Diversity and inclusion through Employee Resource Groups (ERGs) Perks & Benefits: Competitive health benefits starting on day one Free parking at multiple clinic locations Convenient locations throughout Portland Metro, Southern Washington, and the Willamette region Employee discounts on entertainment, tickets, and more Fun employee engagement activities throughout the year Join Us and Make a Difference! Ready to be the friendly face that brightens a patient's day? Looking for a rewarding role where you can grow and thrive? Apply today and take the next step in your healthcare career with Legacy Health! Pay Range USD $20.83 - USD $29.79 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************
    $20.8-29.8 hourly Auto-Apply 42d ago
  • Client Specialist

    Barry's 3.7company rating

    Service specialist job in Portland, OR

    We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience * Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time * Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations * Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar * Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule * Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
    $41k-63k yearly est. 60d+ ago
  • Pest Control Service Specialist

    Killers Pest Control

    Service specialist job in Portland, OR

    Tired of Company Mergers and Acquisitions where you're just a number?? Join The Killers Pest Control Team, There is a Difference. Locally owned pest control company that appreciates and takes care of its team. Experienced technicians with 2+ years should apply. Best paid team in the Northwest, experienced Service Specialists should apply for our great hourly pay rates + commissions and more. Company provided vehicle with the best equipment in our industry. Join a team where the clients are happy to see you. The Killers Offers: 100% company paid medical, dental and vision insurance. 401k with company match. 6 paid holidays. Paid birthday off. Vacation time off. Hourly pay rate + sales commissions and monthly production commission levels. Company vehicle where you start and end your day at home Paid drive time between appointments Life insurance and disability insurance - available. In-house and credit hour training for Department of Agriculture recertification. The BEST and most recognizable logo in the Northwest! ***Applicants must have a pest control commercial applicators license*** Full-time Position Salary: $24.50/hr to $28.00/hr average for experienced technicians. The Killers goal is to give you the best opportunity available. We have many sales and service technicians that have been with us between 8-20 years. If you are looking for a company that cares about its team, we are that company. The Killers Pest Control promotes the work life balance to not only provide a great income for you and your family but also the time off with your family. Come be a professional pest control technician and join Your Local Pest Pros, The Killers Pest Control Make the change and join our team today.
    $24.5-28 hourly 60d+ ago
  • Residential Services Specialist (Youth and Family Specialist)

    Ccswv

    Service specialist job in Mount Angel, OR

    Want work that makes a difference? Help children, youth and families in your community. Help at-risk families stay together. Help families learn healthy child and parent development skills. If this sounds like you, JOIN the team and be a CHAMPION! Catholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for over 85 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Along with our competitive wages CCS offers a variety of employer paid benefits for employees. We are committed to providing the best care for those that we serve and advancement opportunities for our staff. Join us today and become a champion in the lives of others! Pay: $17.04 - $20.25 / Hour (depending on experience and education) Location: Mt. Angel Type: Full Time Swing & NOC shifts. Benefits we provide: 4 weeks Accrued Paid Time Off (PTO) per year Employer contribution to Employee/Spouse/Dependent medical coverage 401(k) Retirement Plan Employer Match Flexible Spending Accounts Medical/Dependent Care (FSA) Health Savings Account (HSA) Group Life Insurance Plan 6 Paid Holidays/ Holiday Pay Mileage Reimbursement Jury Duty Paid Leave Bereavement Leave Wellness Activity Discounts Annual performance evaluations and pay increases Employee appreciation events Employee Assistance Program Legal Guidance Work-life Solutions Will Preparation Emotional/financial guidance Additional Benefits Offered: Multiple Dental Plan Options Vision Plan Options Voluntary Life & AD&D Insurance Supplemental Insurance Discount Gym Memberships with Certain Medical Enrollment Employee Referral Program On the job training and CPR/First Aid certification General Position Summary The primary function is to work directly with families to guide and assist them in areas including but not limited to their own development and self-sufficiency, effectively managing the activities associated with a clean and sober living environment, child welfare reunification process, and offering practical resources to empower residents in achieving stability in education, housing and employment as needed. This position provides hands on skill development and implements support designed to achieve specific outcomes as well as to provide a safe, structured, and nurturing effective transitional living community for families in a 24/7 facility. Minimum Qualifications High School Diploma or equivalent and Reliable transportation, valid Oregon driver's license (or the ability to obtain a valid Oregon driver's license within 30 days of hire) with a driving record that permits coverage under the agency's corporate auto liability policy. ** Note: Per State Contract, if candidate indicates they are in recovery (reached sobriety), they must have a minimum of two years sobriety. ** Preferred Qualifications, Skills, Knowledge, and Abilities Experience administering medication in a regulated or supervised setting. Experience implementing service plans. Experience collaborating with medical, mental health (including suicide prevention), substance use treatment programs, homeless shelters, educational institutions, and a range of social service organizations. Experience supporting families facing poverty, foster care involvement, housing instability, employment barriers, and transitional services in the public and private sector. Familiarity with Oregon Department of Human Services (ODHS) programs, especially those related to child welfare, self-sufficiency, and housing, and the ability to navigate and advocate within these systems on behalf of residents. Supervisory Responsibility None Required to Demonstrate Skills, Knowledge, and Abilities to/of Developmental needs and challenges faced by young mothers, including physical, emotional, and social aspects. Apply trauma-informed principles when working with residents who may have experienced adverse childhood experiences, fostering a supportive and empathetic environment. Working with diverse populations, demonstrating sensitivity to various cultural backgrounds and experiences. Proficiency in essential computer skills, including Outlook, Microsoft Word, and Excel, for managing case files and documentation. Strong understanding of person-centered approaches to support the unique needs of residents at Father Taaffe program. Develop, implement, and monitor individualized Service Plans, ensuring alignment with residents' goals and needs. Sound judgment and decision-making skills for complex or high-stress situations. General knowledge of the 5 Protective Factors framework to support family well-being and child development. Complete tasks accurately, meet deadlines, and manage time effectively Effective written and verbal communication skills for clear and respectful interactions. Flexibility and willingness to cover shifts and adapt to changing staffing needs to support program continuity. Adhere to program regulations and protocols, ensuring compliance and accountability. Essential Position Functions and Key Work Processes ALL Residential Service Specialists: Mentor and guide individuals and families of any age through activities of daily living, promoting self-sufficiency and resilience. Maintain clear professional boundaries while providing empathetic support to individuals and families. Collaborate with the Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate individual and family strengthening activities. Engage individuals and families in parenting and life skills development to foster stability and personal growth. Assist individuals and families in accessing community resources and services. Adhere to organization identified best practices and methods related to parenting techniques and life skills. Assist individuals and families to implement and monitor service plans, safety plans and transition plans. Administer medications responsibly with a regulated and safe environment, following facility protocols. Implement person-centered thinking and planning while working with individuals and families in the program(s). Document daily progress of residents and provide constructive feedback regarding additional strategies or supports that may be beneficial. Assist the Program Manager/Director in reporting and coordinating all maintenance repairs to ensure facility upkeep and safety. Report all incidents per program and organizational policy and ensure proper documentation of incidents in accordance with safety protocols. Ensure that vacated participant rooms and common areas are thoroughly cleaned and prepared for new individuals and families, verifying the condition of furniture, appliances, and reporting any necessary repairs or replacements according to program policy. Maintain cleanliness throughout the facility, performing daily cleaning tasks including but not limited to sweeping, mopping, and overseeing resident chore completion. Residential Service Specialists primary assignment - Transitional Living Center (TLC) Primary function is to work directly with families who currently have an open case with the Oregon Department of Human Services (ODHS) Child Welfare or Self Sufficiency Programs and are experiencing housing instability, employment barriers and temporarily live at TLC. Support YFS Program Manager as needed to provide orientation for new families living at TLC. Collaborate with Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate family strengthening activities Residential Service Specialists primary assignment - Father Taaffe Homes (FTH) The primary function of this position is to work directly with pregnant and newly parenting mothers aged 12-20 who are experiencing adversity and challenges to self-sufficiency while living temporarily in the Father Taaffe Program. Support the Program Manager/Director in providing orientation for new families moving into the Father Taaffe Program, ensuring they understand the policies and resources. Run errands as needed, such as picking up donations or transporting residents, to support program operations. Secondary Position Functions Back up other RSS staff in other YFS programs as assigned. Other duties as assigned by program supervisor/director. Participate in process improvement, events or committees within the program/organization as assigned by program supervisor/director. Standard Expectations Follow the mission, community commitment, vision, values, and traditions of Catholic Community Services of the Mid-Willamette Valley and Central Coast. Follow the policies and procedures of CCS as outlined in the Organizational Operating Procedures, Standard Operating Procedures, and the Employee Handbook. Follow all safety measures as required by OSHA and Catholic Community Services. Follow confidentiality expectations regarding the internal and external people we serve. Understand and adhere to the Principals of Catholic Social Teaching. Support multiculturalism by treating all people with dignity and respect, not engaging in any discriminatory behavior, and support the program's cultural competency goals. Act as a team member including, but not limited to active participation, working well with others, and supporting team efforts and goals. Use a solution focused/problem solving approach when conducting agency business. Provide and maintain professional, respectful communication with all persons while representing CCS. Job Complexity Handle multiple tasks at one time and meet deadlines. Work with a diverse population of people. Work autonomously. Flexible and work in a sometimes fast paced environment.
    $17-20.3 hourly Auto-Apply 60d+ ago
  • Residential Services Specialist (Youth and Family Specialist)

    Catholic Community Svcs Foundation

    Service specialist job in Mount Angel, OR

    Want work that makes a difference? Help children, youth and families in your community. Help at-risk families stay together. Help families learn healthy child and parent development skills. If this sounds like you, JOIN the team and be a CHAMPION! Catholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for over 85 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Along with our competitive wages CCS offers a variety of employer paid benefits for employees. We are committed to providing the best care for those that we serve and advancement opportunities for our staff. Join us today and become a champion in the lives of others! Pay: $17.04 - $20.25 / Hour (depending on experience and education) Location: Mt. Angel Type: Full Time Swing & NOC shifts. Benefits we provide: 4 weeks Accrued Paid Time Off (PTO) per year Employer contribution to Employee/Spouse/Dependent medical coverage 401(k) Retirement Plan Employer Match Flexible Spending Accounts Medical/Dependent Care (FSA) Health Savings Account (HSA) Group Life Insurance Plan 6 Paid Holidays/ Holiday Pay Mileage Reimbursement Jury Duty Paid Leave Bereavement Leave Wellness Activity Discounts Annual performance evaluations and pay increases Employee appreciation events Employee Assistance Program Legal Guidance Work-life Solutions Will Preparation Emotional/financial guidance Additional Benefits Offered: Multiple Dental Plan Options Vision Plan Options Voluntary Life & AD&D Insurance Supplemental Insurance Discount Gym Memberships with Certain Medical Enrollment Employee Referral Program On the job training and CPR/First Aid certification General Position Summary The primary function is to work directly with families to guide and assist them in areas including but not limited to their own development and self-sufficiency, effectively managing the activities associated with a clean and sober living environment, child welfare reunification process, and offering practical resources to empower residents in achieving stability in education, housing and employment as needed. This position provides hands on skill development and implements support designed to achieve specific outcomes as well as to provide a safe, structured, and nurturing effective transitional living community for families in a 24/7 facility. Minimum Qualifications High School Diploma or equivalent and Reliable transportation, valid Oregon driver's license (or the ability to obtain a valid Oregon driver's license within 30 days of hire) with a driving record that permits coverage under the agency's corporate auto liability policy. ** Note: Per State Contract, if candidate indicates they are in recovery (reached sobriety), they must have a minimum of two years sobriety. ** Preferred Qualifications, Skills, Knowledge, and Abilities Experience administering medication in a regulated or supervised setting. Experience implementing service plans. Experience collaborating with medical, mental health (including suicide prevention), substance use treatment programs, homeless shelters, educational institutions, and a range of social service organizations. Experience supporting families facing poverty, foster care involvement, housing instability, employment barriers, and transitional services in the public and private sector. Familiarity with Oregon Department of Human Services (ODHS) programs, especially those related to child welfare, self-sufficiency, and housing, and the ability to navigate and advocate within these systems on behalf of residents. Supervisory Responsibility None Required to Demonstrate Skills, Knowledge, and Abilities to/of Developmental needs and challenges faced by young mothers, including physical, emotional, and social aspects. Apply trauma-informed principles when working with residents who may have experienced adverse childhood experiences, fostering a supportive and empathetic environment. Working with diverse populations, demonstrating sensitivity to various cultural backgrounds and experiences. Proficiency in essential computer skills, including Outlook, Microsoft Word, and Excel, for managing case files and documentation. Strong understanding of person-centered approaches to support the unique needs of residents at Father Taaffe program. Develop, implement, and monitor individualized Service Plans, ensuring alignment with residents' goals and needs. Sound judgment and decision-making skills for complex or high-stress situations. General knowledge of the 5 Protective Factors framework to support family well-being and child development. Complete tasks accurately, meet deadlines, and manage time effectively Effective written and verbal communication skills for clear and respectful interactions. Flexibility and willingness to cover shifts and adapt to changing staffing needs to support program continuity. Adhere to program regulations and protocols, ensuring compliance and accountability. Essential Position Functions and Key Work Processes ALL Residential Service Specialists: Mentor and guide individuals and families of any age through activities of daily living, promoting self-sufficiency and resilience. Maintain clear professional boundaries while providing empathetic support to individuals and families. Collaborate with the Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate individual and family strengthening activities. Engage individuals and families in parenting and life skills development to foster stability and personal growth. Assist individuals and families in accessing community resources and services. Adhere to organization identified best practices and methods related to parenting techniques and life skills. Assist individuals and families to implement and monitor service plans, safety plans and transition plans. Administer medications responsibly with a regulated and safe environment, following facility protocols. Implement person-centered thinking and planning while working with individuals and families in the program(s). Document daily progress of residents and provide constructive feedback regarding additional strategies or supports that may be beneficial. Assist the Program Manager/Director in reporting and coordinating all maintenance repairs to ensure facility upkeep and safety. Report all incidents per program and organizational policy and ensure proper documentation of incidents in accordance with safety protocols. Ensure that vacated participant rooms and common areas are thoroughly cleaned and prepared for new individuals and families, verifying the condition of furniture, appliances, and reporting any necessary repairs or replacements according to program policy. Maintain cleanliness throughout the facility, performing daily cleaning tasks including but not limited to sweeping, mopping, and overseeing resident chore completion. Residential Service Specialists primary assignment - Transitional Living Center (TLC) Primary function is to work directly with families who currently have an open case with the Oregon Department of Human Services (ODHS) Child Welfare or Self Sufficiency Programs and are experiencing housing instability, employment barriers and temporarily live at TLC. Support YFS Program Manager as needed to provide orientation for new families living at TLC. Collaborate with Program Manager/Director and Community Health Worker to develop and maintain positive community relations and facilitate family strengthening activities Residential Service Specialists primary assignment - Father Taaffe Homes (FTH) The primary function of this position is to work directly with pregnant and newly parenting mothers aged 12-20 who are experiencing adversity and challenges to self-sufficiency while living temporarily in the Father Taaffe Program. Support the Program Manager/Director in providing orientation for new families moving into the Father Taaffe Program, ensuring they understand the policies and resources. Run errands as needed, such as picking up donations or transporting residents, to support program operations. Secondary Position Functions Back up other RSS staff in other YFS programs as assigned. Other duties as assigned by program supervisor/director. Participate in process improvement, events or committees within the program/organization as assigned by program supervisor/director. Standard Expectations Follow the mission, community commitment, vision, values, and traditions of Catholic Community Services of the Mid-Willamette Valley and Central Coast. Follow the policies and procedures of CCS as outlined in the Organizational Operating Procedures, Standard Operating Procedures, and the Employee Handbook. Follow all safety measures as required by OSHA and Catholic Community Services. Follow confidentiality expectations regarding the internal and external people we serve. Understand and adhere to the Principals of Catholic Social Teaching. Support multiculturalism by treating all people with dignity and respect, not engaging in any discriminatory behavior, and support the program's cultural competency goals. Act as a team member including, but not limited to active participation, working well with others, and supporting team efforts and goals. Use a solution focused/problem solving approach when conducting agency business. Provide and maintain professional, respectful communication with all persons while representing CCS. Job Complexity Handle multiple tasks at one time and meet deadlines. Work with a diverse population of people. Work autonomously. Flexible and work in a sometimes fast paced environment.
    $17-20.3 hourly Auto-Apply 60d+ ago
  • Commercial Services Specialist - Signing Bonus Offered

    Bank of The Pacific 4.2company rating

    Service specialist job in Lake Oswego, OR

    Offering a $500 Signing Bonus! * Partners with Commercial Banking Officers and Treasury Management to facilitate a professional and timely on-boarding and customer experience. * Cultivates commercial banking relationships by providing timely, accurate, and professional customer service and problem resolution. * Responds to overall general banking questions and provides assistance with funds transfer requests, stop payment requests, wire transfer requests, image/statement requests, transaction posting errors/resolution, account analysis and bank account statement questions, and inquiries regarding funds availability * Facilitates the transition of client's operating business to Bank of the Pacific, ensuring timely and accurate implementation of deposit accounts, online banking and treasury services. Discuss treasury management services as well as other fee based online services with clients. Fully explain the features and benefits of the online services. * Provides efficient and accurate training of online services including NACHA requirements and cyber security best practices. * Opens new accounts, set up all new loan customer profiles in Horizon and prepares, as requested, documentation for new accounts, online banking, wire transfers, ACH origination, business bill pay, and positive pay. * Accurately performs account and treasury service maintenance functions including but not limited to: general account maintenance (adding, removing and updating account signers, address changes, statement settings, account analysis maintenance, adding and maintaining accounts, users, functionality, and limits to online banking, positive pay, perform password resets, supplemental training, etc.). Perform maintenance on clean-up projects as needed. * Processes client deposits, transfers, wires, loan advances, etc., within assigned level of authority in accordance with bank procedures. * Establishes, maintains, and updates files, records, accounts and other information as needed to support and document office activities. * As directed by the relationship manager, work directly with client to ensure issues needing immediate attention are resolved in a timely fashion. * Maintains current working knowledge of commercial account products, treasury management services, digital products and investment alternatives. * Maintains a thorough understanding of the relationships/portfolios supported. * Provide Intra-Department support with reports and balancing. * Perform back office duties to support ACH Origination and daily oversight of ACH delivery to Fed as well as ACH Risk Exposure Monitoring. Review daily ACH reports, prepare return/exceptions, prepare notices and or notify appropriate department or company of returns, notice of change or pre-notes. Communicate with branches on ACH originations and bill payments with insufficient funds. Cancel bill payments in iPay per branch request. * Perform daily review of positive pay exceptions. Work with ACH Operator to return ACH and Check exceptions flagged for return by client. * Review and resolve suspect ACH and Wires within online risk fraud analytics. * Add branch stop payments to Horizon. * Review payments and payees in Business Bill Pay for potential OFAC violations. * Additional duties as assigned. Compliance: All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific. All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking. Education / Experience: * High School diploma or equivalent * Undergraduate degree in business administration or equivalent experience, preferred. * 2+ years of recent experience in commercial banking, customer service, new account processing, treasury management customer service, and/or support environment with a thorough knowledge of commercial business account operations and banking services. * General knowledge of loan operations, documentation, terms and collateral, preferred. Skills / Knowledge / Abilities: * Excellent oral and written communication skills * Excellent attention to detail and accuracy * Excellent follow-up skills * Knowledge of retail and commercial banking products and services * Knowledge of payment products * Ability to understand and apply internal policies, standards, procedures and practices to the assigned function * Competent with software applications as required by specific job duties, to computer regulatory code assignments * Ability to apply state and federal regulatory/reporting requirements pertaining to assigned function * Knowledge of modern office practices and procedures * Knowledge of Treasury Management Services products and systems * Familiarity of the Account Analysis System * Understanding of new account regulations and requirements * Experience with opening and maintaining new accounts * Experience with the online banking platform, online banking and mobile app * Able to work independently and in a team * Ability to take ownership of client needs and provide excellent customer service * Basic proficiency in PC software including word processing and spreadsheet programs, and bank customer information and transaction programs Working Conditions / Environment / Potential Hazards: * While performing the duties of this job the employee regularly works in general office setting with a controlled climate. * Work involves being able to concentrate on the matter at hand, sometimes managing distracting work conditions and frequent employee and customer contacts and interruptions during the day. * Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work additional hours as needed. Physical Requirements: * The employee is frequently required to stand, walk, type, and speak with internal and external customers for extended periods of time. * Work may involve the constant use of computer screens. * Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. * Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, fax machine, and other office equipment including those related to completing banking services in the branches. Work requires dexterity of hands and fingers with repetitive wrist and hand motion. * Occasional lifting 20 lbs (i.e., deposit bags, money trays, loan files, boxes). Our Mission is simple, to be the best Bank for our employees, customers, investors and community. At Bank of the Pacific, we are committed to delivering memorable service beyond the customer's expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success. Our Core Values - We Care. We consistently demonstrate this through: Teamwork and open communication ~ Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a success For your Benefit We Offer: * Salary range for this position is: * Level 1 $20.00 to 24.00 * Level 2 $23.00 to 30.00 * The specific salary offered will depend on several factors including but not limited to applicant's knowledge, skills and experience relevant to the position. * Eligible to participate in annual incentive plan. * We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA. * Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation. * Wellness Dollars up to $500 per year. * Weekend Wellness Hours, 4 per quarter. * Paid Birthday and Anniversary Holiday * 11 paid Holidays per Year * Sick Leave Time - Earn up to 8 days each Year * Vacation - 12 days each Year (first year adjusted based on hire) * Vacation Purchase Plan * Tuition Reimbursement * Employee Banking Privileges and Special Loan Features. All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct. Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. Salary Range Disclaimer: The base salary range represents the minimum and the maximum of Bank of the Pacific's salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee's relevant knowledge, qualifications, experience, and job performance for the position.
    $20-24 hourly 60d+ ago
  • Clinical Service Specialist - Art Therapist (On-Call)

    Multco

    Service specialist job in Portland, OR

    Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $39.11 - $48.12 Hourly Department: Health Department Job Type: On-Call Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): The Opportunity: THIS WORK MATTERS! Join us at Multnomah County Health Department, where we are seeking individuals who embody leadership, achievement, and action in a dynamic and ever-evolving environment. Our mission is at the heart of everything we do: to collaborate with communities, advance health equity, safeguard the most vulnerable, and foster health and wellness for all. Guided by our core values of Compassion and Care, Empowerment, Racial Equity, Creativity, and Integrity, we strive to create a workplace culture characterized by respect, trust, and understanding for the incredibly diverse populations we serve in our communities. We're seeking a visionary and dynamic leader who is creative in problem solving and contributes new ideas and solutions to the organization to join our team in Integrated Clinical Services where we provide quality health services for people who experience barriers to accessing care. The vision of Integrated Clinical Services is to provide services that are integrated and connected to support optimal health, reducing wait times, and optimizing access. The Multnomah County Community Health Clinics provide comprehensive primary care and behavioral health services to diverse, low-income, uninsured, and underinsured residents of Multnomah County. Each position in our Community Health Clinics plays an active role in advancing health equity and eliminating health disparities in our communities. The position creates a work culture of respect, trust and understanding for the highly diverse populations the Community Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. Multnomah County Community Health Center values include Compassion and Care, Empowerment, Racial Equity, Connection, and Integrity for our staff and the communities we serve. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Required Minimum Qualifications/ Transferable Skills*: Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying. Requirements are determined at the time of recruitment based on responsibilities of the individual position and business needs of the department. Training and experience for this journey level, professional classifications are a master's degree and one (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. This position requires licensure as a Clinical Social Worker at the time of hire. Other: This position requires a background investigation, which may include being fingerprinted. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. SCREENING & EVALUATION: REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application. 1. Submit an Online Application and attach a Resume demonstrating you meeting minimum qualifications; AND 2. Attach a Cover Letter addressing the following: Demonstrate your experience leading multicultural and diverse teams; and How you meet the qualifications for this position; and Why you are interested in the position Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process. Phone screen Supplemental Questionnaire Oral exam Consideration of top candidates Background, reference, and education checks ADDITIONAL INFORMATION: Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees. Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range. In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Christopher Bogan Email: *************************** Phone: **************** Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 6295 - Clinical Services Specialist
    $29k-40k yearly est. Auto-Apply 38d ago
  • Residential Sales and Service Consultant

    Ziply Fiber

    Service specialist job in Beaverton, OR

    Position Title: Residential Sales & Service Consultant Union: IBEW 89 Bilingual in English and Spanish is required. Rate of Pay: $17. 00 to $18. 17 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Residential Sales and Service Consultants are responsible for creating an outstanding experience at every interaction for both new and existing customers. The person uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Sell Ziply products and services. Retain current customers. Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services. Interact with customers patiently, empathically, and efficiently by presenting services to the customer for save and sales opportunities and completing save/service order activity in an accurate and timely manner. Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and service needs. Perform full range of billing and collections duties, including, but not limited to discussing billing inquiries, collecting on delinquent accounts, negotiating payment arrangements, and disconnecting accounts due to nonpayment. Utilize billing system to assist customers in a wide range of billing transactions. Perform full range of repair resolution duties, including, but not limited to interfacing with customers and performing work associated with pending orders, problem resolution, repair requirements and repair resolution. Providing a best-in-class customer service experience. Troubleshoot customer issues through satisfactory resolution. Respond to social media messages from customers on various platforms. Work efficiently according to Call Center metric demands. Always maintain a professional demeanor. Perform multi-tasking between systems for customer support. Assist with training and peer coaching as assigned by supervisor. Performs other duties as required to support the business and evolving organization. Qualifications: High school diploma or general education degree (GED) required. Bilingual in English and Spanish is required. Prior experience in customer service, sales, social media, or collections preferred, but not required. Basic Proficiency with Microsoft Office Suite. Understanding of database programs preferred. Intermediate computer competency. Knowledge, Skills, and Abilities: Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Ability to multi-task and collaborate effectively with other personnel to meet deadlines. Strong verbal and written communication, attention to detail, and organizational skills. Ability to work within critical deadlines. Ability to adjust to rapidly changing priorities and schedules. Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace. #ZFOR
    $17-18.2 hourly 29d ago
  • ALI Operations Specialist

    Oregon State University 4.4company rating

    Service specialist job in Corvallis, OR

    Details Information Job Title ALI Operations Specialist Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $21.50 (Standard); $21.00 (Non-Urban); $22.00 (Portland Metro) This recruitment will be used to fill five part-time (a maximum of 24 hours per week) ALI Operations Specialist position for Recreational Sports at Oregon State University (OSU). The ALI Operations Specialist is responsible for operating the Adventure Leadership Institute rental and service desk and resource area. Specialists are responsible for issuing outdoor rental equipment and service at the Department of Recreational Sports. This position also serves as the primary source of information for adventure programs. This is a demanding, high-volume position with an emphasis on customer service, adaptability, and strategic thinking. The ALI Operations Specialist provides numerous support functions including equipment maintenance and preparation, assisting with trip logistics and preparation, activity registration and clearinghouse for trail/destination resources. Our Values in Action As a student employee, you play a vital role in bringing our mission and values to life. We expect every team member to embody the following values in their work: * We Care About People: Treat all patrons and colleagues with kindness, courtesy and inclusion. * We Are Solution-Oriented: Identify and implement solutions that enhance the member and employee experience. Address conflict in a positive, calm and solution-focused manner. * We Are Stewards: Use resources responsibly and ethically while working efficiently. * We Are Innovative: Pioneer programs, services and facilities that serve as catalysts for student success. Create space to encourage, share and evolve new ideas. * We Are Educators: Foster environments where learning and personal growth thrive for both participants and staff. Grant others the same good intentions you grant yourself. * We Extend Respect & Build Trust: Communicate with clarity, transparency and integrity, fostering trust across our community. Every action rooted in our mission and values strengthens our team and makes Recreational Sports a place where everyone belongs, grows and thrives. We create engaging environments for student growth and success. We inspire healthy living by providing quality recreational and educational opportunities for the Oregon State University community. Anticipated Hourly Rate: $17.25 Transferable Skill Development OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below: Communication, Critical Thinking, Professionalism, Technology Position Duties Position Details, Duties and Responsibilities * Advise program participants and facility users regularly, on the phone and in person, with all aspects of the Department of Recreational Sports programs. Make referrals to other Rec Sports areas as necessary. * Identify participant eligibility and monitor access to Adventure Leadership Institute programs and services. * Implement payments functions including rentals, point-of-sale and credit card accountability. * Build positive public relations, program promotion, and policy education to participants pertaining to the Adventure Leadership Institute . * Attend and represent the ALI at special events, such as orientation, welcome nights, and tabling events. * Execute all emergency procedures and provide First Aid and CPR assistance when necessary. * Issue outdoor rental equipment for participant check-out. * Evaluate equipment for cleaning and repairing for ALI Courses and rentals between multiple Recreational Sports Facilities. * Drive Motorpool Vehicles for both on-campus and off campus errands * Provide support as needed to the other areas of the ALI including the Challenge Course, Indoor Climbing Centers, and Trip Programs. Minimum Qualifications Full Employment Eligibility Requirements can be found here: ******************************************************************************************** * Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study * Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment * Must meet the applicable minimal enrollment standard * High School student: Regularly enrolled in a high school or participating in a home-schooling program * Undergraduate and post-baccalaureate student: 6 credit hours per term * Undergraduate international student: 12 credit hours per term* * Graduate student officially admitted to Graduate School: 5 credit hours per term * Graduate international student officially admitted to Graduate School: 9 credit hours per term* * International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications * First Aid, CPR/AED for the Healthcare Provider and DRS Bloodborne Pathogens certifications is required before employment begins and will be provided by the department upon hiring Preferred (Special) Qualifications * Active participation in the Adventure Leadership Institute (classes, trips, Certificate program) * Previous customer service experience and point-of-sale experience. * Previous adventure recreation (outdoor pursuits) experience. * Awareness of safety concerns and risk management associated with outdoor activities * Awareness and appreciation of individual uniqueness and diversity. * Excellent oral and written communication skills. Working Conditions / Work Schedule Period of Employment: One academic year (continuing employment is contingent upon satisfactory completion of a 30-day probationary period and satisfactory job performance as evaluated by immediate supervisor). 8-24 hours per week. Early morning, late night and weekend hours may be required. Compensation: Student employees are paid an hourly wage consistent with the OSU Student Employment Pay Rate Guidelines. The Department of Recreational Sports identifies pay ranges base upon job duties, level of responsibility and complexity of the work to be performed. Posting Detail Information Posting Number P12756SE Number of Vacancies 5 Anticipated Appointment Begin Date 03/30/2026 Anticipated Appointment End Date Posting Date 01/16/2026 Full Consideration Date Closing Date 02/27/2026 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants When applying you will be required to attach the following electronic documents: * A Resume/Vita * A Cover Letter For additional information please contact: Emily Abrams at **************************** We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval. Supplemental Questions
    $15.1-21.5 hourly Easy Apply 5d ago
  • Operational Excellence Specialist

    Ball Corporation 4.7company rating

    Service specialist job in Millersburg, OR

    This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants. Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary t Continuous Improvement, Specialist, Operation, Excel, Operations, Leadership
    $53k-69k yearly est. 3d ago
  • Customer Service Representative

    Adecco Us, Inc. 4.3company rating

    Service specialist job in Albany, OR

    Adecco is assisting a well-established company in their search for a **Customer Service Representative** in **Albany, OR** position. **Pay: $** **16.15/hr** **(+ hiring bonus)** Shift: Must be able to work between Mon - Fri, _6:00am-6:00pm PST_ Training: Mon - Fri 8am - 5pm PST Responsibilities for this **Customer Service Representative** position include but are not limited to: · Follows standard screens/ scripts to perform tasks · Resolves many questions and problems, refers more difficult items to higher levels for guidance · Knowledgeable of company products & services · Applies and develops basic skills to procedures for the position · Problem solving skills · Manipulates / Navigates computer system · Completes customer registrations The Ideal Candidate Will Have: + 0- 2 years of customer service or general office experience + Strong communication skills + Active listener + Strong computer skills + Excellent decision-making skills + Ability to meet deadlines and requirements As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a **Customer Service Representative in Albany, OR APPLY NOW** for instant consideration! **Pay Details:** $16.15 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $16.2 hourly 2d ago

Learn more about service specialist jobs

How much does a service specialist earn in Salem, OR?

The average service specialist in Salem, OR earns between $24,000 and $48,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.

Average service specialist salary in Salem, OR

$34,000

What are the biggest employers of Service Specialists in Salem, OR?

The biggest employers of Service Specialists in Salem, OR are:
  1. PSI Services
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