Job Title: CSC Customer Service Rep I Payrate: $18/hr To be considered, please ensure you live within a reasonable commuting distance of Temple, TX ** Interviews are underway and the targeted start date for this class is, Jan 12 2026
*** If selected, the onsite training hours will be from 8am to 5pm Monday through Friday, for 3 weeks in total
**** After training, you will work 40 hours per week. Your 8-hour shifts can be scheduled anytime between 7 AM and 7 PM, Monday-Friday.
Essential Functions of the Role
• Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
• Must adhere to call handling goals of 80% of calls answered within 30 seconds. Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements. Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored. Helps and meets schedule adherence goals based on department policy successful completion of proficiency testing following initial Advocate training.
• Serves as a primary contact for benefits, premium payments and simple enrollment inquiries for Personal Plans based on first contact resolution guidelines. Verifies demographic information on all inquiries and updates the Plan system.
• Helps Members with concerns and effectively works toward a resolution before the concern escalates to a complaint.
• Accesses appropriate sources to obtain benefit information requested by Member..
• Accurately documents phone log records for each inquiry with appropriate messaging based on department standards.
Key Success Factors
• Requires successful completion of proficiency testing following initial Advocate training.
• Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position.
• Must successfully complete spelling, grammar, and basic computer skill testing during job interview.
• Must be proficient in typing and basic computer skills.
• Perform well in a fast-paced, stressful routine work environment.
• Must have good phone etiquette and uses effective communication skills (both verbal and written).
• Must be familiar with policies, procedures and new products offered by Marketing and completes training as required.
• Must be able to multi-task.
• Must be knowledgeable in public relations with a diverse customer base.
• Must be able to problem solve and act as advocate for the customer.
Belonging Statement
We believe that all people should feel welcomed, valued, and supported, and that our workforce should be reflective of the communities we serve.
QUALIFICATIONS
• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Entry Level
Kindly get back with answers:
Q1: How many years of exp in answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
Q2: Are you okay with shift starting from 6:30 AM - 3:30 PM
Q3: For submission; kindly share MM/DD of Birth (no year)
$18 hourly 2d ago
Looking for a job?
Let Zippia find it for you.
CSC Customer Service Specialist 1
Artech LLC 3.4
Service specialist job in Temple, TX
for one of our direct clients in the US. Below are the specs for the role: Customer ServiceSpecialist 1 Duration of Assignment: 6+ Months Pay Rate Range: $18.00/hr on W2 Call Volume: Day Shift (8 AM-5 PM): 175-300 calls per day
Second Shift: 150-200 calls per day
Night Shift: Over 100 calls on a busy night
Key Requirements:
Must be a quick thinker, able to handle unique or challenging situations on calls.
Should be able to think quickly and adapt during calls.
Types of Calls:
General calls (e.g., plumbing issues, ceiling issues, doctor appointments)
Auto dispatching via radio/calls (launch/alert calls)
Monitoring role for medical support and medical emergency calls
Other Details:
Must know how to route calls appropriately.
Dispatcher experience is a plus, but not mandatory.
During the interview, candidates will be assessed on their ability to multitask effectively.
Click "APPLY" to send your resume for this role or you can send an email to me at **************************. You can also reach me directly on ************.
Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy.
Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
$18 hourly 2d ago
Contact Center Specialist
Baylor Scott & White Health 4.5
Service specialist job in Temple, TX
The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution.
ESSENTIAL FUNCTIONS OF THE ROLE
Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage.
Works collaboratively with providers, clinical staff and other departments to ensure patients? needs are met.
Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution.
Documents all customer contacts and accurately processes various documents to ensure optimal service.
Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage.
Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff.
KEY SUCCESS FACTORS
Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job.
Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Excellent data entry, numeric, typing and computer navigational skills.
Knowledge of patient portal preferred.
Knowledge of customer service principles and practices preferred.
Knowledge of call center telephony and technology preferred.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
Comfortable working in a fast paced, constantly changing, and stressful environment.
BENEFITS
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
* EDUCATION - H.S. Diploma/GED Equivalent
* EXPERIENCE - Less than 1 Year of Experience
$28k-36k yearly est. 2d ago
Customer Service Enrollment Specialist - In Office
The Briggs Agencies 4.4
Service specialist job in Cedar Park, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 3d ago
Member Service Representative (Full-Time) - Central Killeen
Navy Federal Credit Union 4.7
Service specialist job in Killeen, TX
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 500 West Central Texas Expressway, Killeen, Texas 76541
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$30k-38k yearly est. 2d ago
Customer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Service specialist job in Temple, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
$54k-123k yearly est. 21d ago
Service Consultant
Hyundai Motor America 4.5
Service specialist job in Killeen, TX
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
* Qualifications*
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Prior sales experience
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Applicant must have excellent communication skills
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license
* Benefits*
PROFIT SHARING & 401(K) Retirement Plan with MATCH!
Health, dental, vision, prescription and life insurance
Disability Coverage
Paid Vacation & Paid Holidays
Employee Discounts
Continued PAID TRAINING
* Responsibilities*
This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience
This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans."
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few
Setting, confirming and preparing for appointments with customers to expedite their service experience
Greeting customers in a timely and friendly manner
Determining vehicle needs based on customer information and a vehicle walk-around
Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
Producing repair orders for customers with full transparency including cost and time estimates
Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
Creating a great vehicle delivery experience for the Customer
Following up with Customers to ensure satisfaction
Setting and achieving targeted sales goals
Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
Providing an exceptional customer experience to drive loyalty
Employment Position: Full Time
Salary:
$60,000.00 - $90,000.00 Yearly
Salary is not negotiable.
Zip Code: 76543
$60k-90k yearly 60d+ ago
Customer Rep/Station Attendant
Tornado Bus Company 3.9
Service specialist job in Waco, TX
Job Description
Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
Provide an exceptional customer experience.
Call customers to advise about changes or cancellations of scheduled runs.
Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
Responsible for cash management and compliance.
Operates cash register and/or credit card equipment.
Sells and processes ticket orders via telephone, internet, and over the counter.
Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
Assist customers with luggage ID tag and transfer to luggage compartment.
Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
Assist with cleanliness of Driver dorms (certain locations)
Other duties assigned by Manager
EXPERIENCE:
2 years of job-related experience
Bilingual (English/Spanish)
PHYSICAL DEMANDS:
Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.
We offer benefits:
Medical Insurance
Dental Insurance
Vision Insurnace
Life Insurance
Aflac
401k
And many more!!!!!!!
$31k-49k yearly est. 28d ago
Plant Operations Specialist
Niagara Water 4.5
Service specialist job in Temple, TX
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Plant Operations SpecialistThe Operations Specialist is responsible for ensuring quality assurance and the production team meets scheduled goals. This entails a range of oversight of work including ensuring production plans are optimal to meet sales demand and optimize production, track availability of raw materials, ensure production plans are executed for maximum performance, and adherence of material flow process through manufacturing systems. Other duties include the development of cost-effective measures with the aim of achieving exceptional business practices.
Essential Functions
Ensure quality assurance throughout the production process
Liaison between the Supply Chain planning and raw material replenishment teams so that production goals are met
Ensure optimal production plan, track raw material deliveries and availability to support production runs, and oversee execution locally of production activities
Develop cost-effective measurements to track performance and achieve exceptional business practices
Manage changes in the production plan and ensure all plant team members are aligned to ensure successful execution
Ensure both RM and FG inventories are systematically updated and up-to-date
Ensure proper injection & batching liquid consumption and completions
Ensure proper FG systematic completions and end of run reconciliations within 24 hrs of work order completion
Report out and assist in reconciling any RM or FG discrepancies
Develop action plan to address scorecard performance and lead teams to execute action items stemming from those results
Assist in audits of inventory processes related to shipping and receiving
Point of contact for inventory reporting requirements from customer or HQ (corporate headquarters)
Support plant continuous improvement processes by collaboration with all plant management team and HQ to drive process improvement and compliance
Utilize data-driven, structured problem-solving tools, including Six Sigma to improve process capability, reduce variation and optimize performance. Impart these tools to the work teams as appropriate
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience in Position
0 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience working in Position
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Competencies
Strong understanding of industry market and conditions
Strong knowledge of technical software that is specific to the industry
Exceptional analytical and problem-solving skills
Excellent verbal and written communication skills
Sharp business acumen and financial projection
High regard for quality assurance
Strong organizational and time-management skills
Strong understanding of systematic material flow
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priority
Keeps alert for safety issues and escalates immediately
Effectively prioritizes tasks based on department goals
Shows respect to others and confronts interpersonal issues directly
Prioritizes resolution of customer issues effectively
Responds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or products
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
Increases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other experts
Understands interdepartmental impact of individual decisions and actions
Seeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one's self through growth and development opportunities
Communicates clearly and promptly up, down, and across
Communicates effectively to manage expectations
Education
Minimum Required:
Bachelor's Degree in Business Management or related field.
Preferred:
Master's Degree in Business Management or related field.
Certification/License:
Required: N/A
Preferred: N/A
Foreign Language
Required: None Required
Preferred: None Required
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
***********************************************
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$32k-42k yearly est. Auto-Apply 44d ago
Borrower Account Services Representative II
Texas Guaranteed Student Loan Corp 4.1
Service specialist job in Round Rock, TX
Who you are:
Assist borrowers by negotiating and monitoring repayment arrangements serving the best interest of the Department of Education while considering individual borrower circumstances. Providing a high level of customer assistance by supplying detailed information pertaining to repayment and the various available programs in accordance with company policies and procedures, Fair Debt Collection Practices Act (FDCPA) laws, state privacy laws, treasury laws, Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act (GLBA), Telephone Consumer Protection Act (TCPA), Federal Family Education Loan Program (FFELP) regulations, and any other related regulatory compliance requirements.
Who we are:
Trellis Company is a nonprofit 501(c)3 corporation focused on helping people leverage the power of post-secondary education and learning to improve their quality of life and the communities where they live.
For more than 40 years Trellis has served as a student loan guarantor, helping to provide trusted guidance and services that help student borrowers successfully repay their federal loans. In addition to pioneering several technologies and services along the way, we have invested in improving student success programs through numerous grants to colleges, universities, and research groups.
Today we have expanded our services beyond higher education to include working with employers and community organizations who are focused on aligning the dreams, goals, and skills needs of employees and employers. Connecting these resources and learning pathways together with our expertise in improving student outcomes helps us all to create better and more predictable futures for those we serve.
Our stability and vision create a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
Location:
The position is remote.
Essential Duties and Responsibilities:
The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.
Provides borrowers and authorized 3rd party representatives with detailed information about available repayment programs and forgiveness/discharge options.
Analyzes borrower eligibility for federal programs following internal and regulatory policies.
Counsels borrowers to determine the appropriate program based on account eligibility, borrower's current financial situation, and their ability to repay.
Counsels borrowers regarding the importance of repayment and the consequences of non-payment.
Researches and responds to borrower and employer correspondence, via email, letters, and documentation.
Adheres to and maintains current knowledge and compliance with FDCPA, (both State and Federal), Privacy Act, FCRA, GLBA, TCPA, and Health Insurance Portability and Accountability Act (HIPAA), as well as policies and procedures prescribed by governing agencies such as the Federal Communications Commission (FCC), Federal Trade Commission (FTC), and Consumer Financial Protection Bureau (CFPB).
Monitors accounts to ensure repayment is initiated as agreed to by the borrower.
Ensures compliance with all Trellis policies and procedures, scripts, and quality guidelines.
Accurately enters all information into the account management system.
Performs skip trace activity to gain location information.
Prepares accounts for involuntary repayment, including Administrative Wage Garnishment, Federal Offset, and State Offsets as applicable. Includes direct communication with employers regarding existing garnishments.
Effectively analyzes and manages assigned borrower work lists.
Processes Consolidation Applications, Rehabilitation Agreements, Financial Disclosure Forms, and other requests.
Initiates administrative forms and other information necessary for the borrower to satisfy selected program requirements.
Actively protects and secures Nonpublic Personal Information (NPI), safeguard Personally Identifiable Information (PII), and Protected Health Information (PHI).
Ensures borrowers are treated with the utmost respect and be mindful of customer interactions and the impact on both the Company and borrower.
Assists other teams within Borrower Services with high priority and or unexpected high-volume tasks including but not limited to:
Processes refunds and miscellaneous transactions to comply with changes in borrower status, Federal Guidance and Trellis Procedures.
Processes incoming and outgoing correspondence.
Assists with transactional and demographic updates as required.
Participates in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.
Non-Essential Duties and Responsibilities:
May assist Spanish speaking borrowers.
Assist with claims processing as needed.
Provide feedback to Management on a variety of work-related processes and procedures to improve or enhance a process and performance.
Assist with training support of new and transferred team members.
Actively support the team and team responsibilities.
All other duties and responsibilities as assigned
Knowledge, Skills, and Abilities:
Strong communication, numerical, analytical, critical thinking, and decision-making skills.
Must be proficient in written and verbal communications.
Strong understanding and ability to interpret and apply changing voluntary and involuntary repayment options available to the borrower, including understanding workflow and requirements of each program to be able to ascertain the account status.
Demonstrated ability to utilize software, scripts, run queries, and tools appropriately.
Demonstrated ability to prioritize work assignments and maintain activities within prescribed performance standards.
Accurately handle multiple tasks and be detail oriented in a fast-paced working environment.
Capable of learning new skills and adapting to change, work under pressure and meet established deadlines.
Ability to work with and protect sensitive or confidential information and documentation.
Strong negotiation and/or collection skills.
Strong, current knowledge of federal and state laws and regulations.
Intermediate Microsoft Office product proficiency.
Qualifications:
Education
Required:
High school diploma or equivalent.
Preferred:
Some college, up to or including an associate degree.
Experience
Two (2) years office experience in loan servicing, collections, customer service, customer contact center, financial services, or student loan environment.
COMPENSATION AND BENEFITS
Base Salary: $17.00 - $21.00 per hour (commensurate with experience)
Corporate Annual Incentive: This position is eligible for a corporate annual incentive, subject to the discretion and approval of the Board of Directors and not guaranteed.
Paid Holidays: 11 holidays + 1 floating holiday per year
Comprehensive benefits package including health, dental, vision, and retirement plans.
Physical and Mental Demands:
Occasionally must move about inside the office.
Repetitive motion. Regularly operates a computer, phone, and general office equipment.
Regularly required to handle, feel, grasp objects, and reach across a work area.
Regularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts.
Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials.
Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication.
Work Environment:
Work may be conducted remotely or in an office with a surrounding small cubicle environment.
Office work environment is climate controlled with no substantial exposure to adverse environmental conditions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view Equal Employment Opportunity Posters provided by OFCCP.
$17-21 hourly Auto-Apply 10d ago
Automotive Customer Service Advisor - 3890
Tupeloms
Service specialist job in Round Rock, TX
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-35k yearly est. 1d ago
Warehouse Operation Specialist
Electro Optical Systems 3.7
Service specialist job in Pflugerville, TX
Title: Warehouse Operations SpecialistReports To: Operations Manager Location: Pflugerville, TX
We, EOS - world market leader for industrial 3D printing, are looking for a Warehouse Operations Specialist to be a part of our Warehouse and Operations team and support Logistics in our Pflugerville, Texas office.
Your Mission
Set up and coordinate domestic and international shipments.
Maintain accurate inventory levels through inspections.
Receive and inspect incoming inventory.
Follow 6S practices to maintain cleanliness and organization.
Follow defined procedures to maintain accuracy and consistency.
Operate a forklift in a safe and efficient manner to unload parts and equipment.
General warehouse assignments as needed.
Your Talents
Experience in an inventory role/warehouse environment.
Experience in inventory control.
Experience using SAP is a plus.
Computer knowledge (PC-Configuration, MS-Windows, MS-Office).
Experience with shipping merchandise (domestic and international).
Proficient with forklift operation.
Self-starter and motivated to achieve personal and department goals.
Strong spoken and written communication skills.
Must exude meticulous accuracy and the highest attention to detail.
Valid driver's license.
Ability to lift 50 lbs. or more.
Must have a team first mindset.
Our Vision
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box and we're looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.
Our Vision:
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.
$45k-78k yearly est. Auto-Apply 16d ago
New Client Specialist
Daniel Stark Law 3.7
Service specialist job in Waco, TX
Job Description
*THIS JOB IS NOT ELIGIBLE FOR TRANSITION TO PART-TIME* Click here to preview the DS experience: DS Team Experience The first impression our company makes to potential new clients is through our New Client Specialists. Through care and compassion, they create a safe place for callers to tell their stories and pinpoint the critical facts that will determine if Daniel Stark is the best firm to assist them, but the care does not stop there. Here at Daniel Stark Law, you as a team member will always find that care and compassion as you live out our core values. You'll have a team lead who invests in your personal and professional development.
The Breakdown
Evaluate incoming streams of leads with a sense of urgency
Walk-ins, phone calls, texts, emails
Gather critical information from potential clients (in person or over the phone)
Develop a deep understanding of various injury cases
Speak and Listen to potential clients with meticulous detail and compassion as they struggle with unexpected life changes
Lead potential clients through the decision of hiring our law firm with confidence
Guide potential clients through the sign-up process for an effortless client experience
Seamlessly navigate various channels of leads and software for prompt client assistance
Organize appointments with new clients
Draft, review, and mail letters as needed
Skills and Qualifications
Ability to maintain control of a conversation with kindness and professionalism in person and on the phone.
Bilingual (Preferred) but not required.
Excellent communication skills including speaking and writing.
Compassionate and empathic personality.
Customer service background a plus.
Two-year commitment with the department before transferring to another department.
Remarkable Qualifications (what sets you apart)
Spirit for competition
Ownership mentality
Desire for continuous improvement
Outstanding writing abilities
Tech competency
Sales/Customer service background
Salary and Benefits
$15.00 - $17.00 + per hour based on experience and potential
Medical, dental, vision, life, and supplemental insurance available
401 (k) plan; 4% company contribution match
Gold's Gym Membership Discount
Social team building events and bonding
In-office perks, including delicious great snacks, biweekly breakfast, all you can drink coffee, tea, and more!
Continual professional development opportunities
Day off to celebrate your birthday
Generous PTO
Why Us
You could take your talents anywhere. We know that. You know that. So, let's cut to the chase - we're a plaintiff personal injury law firm that started over 20 years ago and has grown into a multi-million-dollar boutique law firm with over 160 team members. We take our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Just look back at our successful history of thousands of clients who we've built relationships with to see the proof.
But what sets us apart? Our commitment to top-tier office culture. Across our six office locations dispersed through central and east Texas, you'll find a team who exceed in excellence in their work ethic, enthusiasm, and commitment to our social contract. It's no wonder we have a high retention of team members. But don't just take our word for it. See what our current team members think!
“I really enjoy the warm and friendly atmosphere of working with like-minded and positive colleagues! Since starting at DS I have never been happier in my career and would definitely recommend a friend to work at this amazing law firm!”
“From the moment I stepped in the office on my first day, I knew something was different about Daniel Stark. I have felt supported, championed, and valued as a person above all else. The opportunities I have been given have all been to sharpen my skills and make me a more well-rounded individual and employee.”
“I believe in our mission to help others from being taken advantage of by big insurance & our focus to improve the quality of live for our clients is paramount to me!”
“da best”
As much as we want you to sell us on why you're our ideal candidate, we want to sell you on why we think we're your ideal place to work. We may be biased, but Daniel Stark is one of the most rewarding places to develop and grow your professional work experience. Our team gives us 100% and in turn, we invest 100% right back into them.
Our Core Values
Work Hard, Play Hard
We want you to give your 100% in the office AND outside the office. In fact, we encourage you to take 5 days off in a row at least once a year. In addition, we have team member events to bond and play hard together. (Check out the pics/videos of our team adventures on our Facebook page!)
Be Remarkable
If we go above and beyond for our clients and team, they will do the same for you. We want people remarking about the work we do, and the high level of quality provided. That is how we know we are giving our 100% - not the bare minimum.
We appreciate those that do remarkable work. We believe everyone should take time to recognize the hard work of those around you! It has a huge impact on the health and positivity of our team.
Do It All, Do It Right, Do It Now
Get s**t done! The right way, the first time, when it needs to happen. 'Nuff said.
Arms Out, Thumbs Out
Our six offices are filled with positive supportive team members who have your back. We love the team player mentality our team has and seeing how everyone supports and helps each other.
If you're ready to take on a new challenge and make your mark as a strategic member on our New Client Team, we want to hear from you! Apply now to join the team and help shape the future of our company.
Powered by JazzHR
ERlr9p0ee1
$15-17 hourly 5d ago
Customer Service Teammate
Go Car Wash
Service specialist job in Jarrell, TX
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$12-14 hourly 60d+ ago
Warehouse Operation Specialist
Eosgroup
Service specialist job in Pflugerville, TX
Title: Warehouse Operations SpecialistReports To: Operations Manager Location: Pflugerville, TX
We, EOS - world market leader for industrial 3D printing, are looking for a Warehouse Operations Specialist to be a part of our Warehouse and Operations team and support Logistics in our Pflugerville, Texas office.
Your Mission
Set up and coordinate domestic and international shipments.
Maintain accurate inventory levels through inspections.
Receive and inspect incoming inventory.
Follow 6S practices to maintain cleanliness and organization.
Follow defined procedures to maintain accuracy and consistency.
Operate a forklift in a safe and efficient manner to unload parts and equipment.
General warehouse assignments as needed.
Your Talents
Experience in an inventory role/warehouse environment.
Experience in inventory control.
Experience using SAP is a plus.
Computer knowledge (PC-Configuration, MS-Windows, MS-Office).
Experience with shipping merchandise (domestic and international).
Proficient with forklift operation.
Self-starter and motivated to achieve personal and department goals.
Strong spoken and written communication skills.
Must exude meticulous accuracy and the highest attention to detail.
Valid driver's license.
Ability to lift 50 lbs. or more.
Must have a team first mindset.
Our Vision
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box and we're looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.
Our Vision:
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.
$40k-66k yearly est. Auto-Apply 16d ago
Financial Services Consultant- Teller / Personal Banker
A+ Federal Credit Union 4.3
Service specialist job in Pflugerville, TX
Job Type: Full Time Exemption Type: Non-Exempt Wage Amount: $19.50 hourly minimum The primary purpose of the Financial Services Consultant I is to create an enjoyable, memorable, and impactful experience through the delivery of exceptional member service while building strong, long-term financial relationships and striving to positively impact members with each interaction. In accordance with established policies and procedures, the Financial Services Consultant I will engage in consultative conversations with members, identify their financial needs, and recommend valuable solutions to improve their financial well-being and quality of life. This entry level position is a great way to start your financial services career!
Member Consultation
* Engage in meaningful consultative conversations, uncovering members needs and recommend products and services to improve their financial lives.
* Embody sincere empathy and display a deep passion for helping members achieve their financial goals.
* Assist members and prospective members with opening/closing deposit products and services.
* Recommend lending products/services and assist members with loan applications through video lending or refer to a branch lender.
* Identify and refer investment opportunities to A+ Wealth Management.
Financial Transactions
* Process financial transactions and service requests.
* Operate, maintain, and balance a cash drawer.
* Assist members with disputes and fraudulent transactions.
* Perform updates to members accounts (including but not limited to ownership changes, adding/removing beneficiaries, changes of address, etc.).
* Assist members with Safe Deposit Box entry (where applicable).
Branch Support
* Meet or exceed goals to support branch growth and the overall member experience.
* Perform or assist with vault teller responsibilities (balancing, buy/sells, and cash recycler management).
* Assist with the loading of ATMs (where applicable).
* Perform or assist with daily branch tasks (including but not limited to opening/closing duties, prepare outgoing currency shipment, etc.).
* Participate in branch meetings and trainings.
* Assist other branch locations as needed.
* Maintain knowledge of credit union products/services and policies/procedures.
* All other duties as assigned.
Community and Business Development
* Volunteer to participate in business development and community events.
* Represent the A+FCU brand and mission within the communities we serve; observe the highest standards of professionalism at all times.
* Deepen relationships at community/business development events by recommending A+FCU products and services.
Compliance
* Adhere to all A+FCU policies and procedures.
* Maintain adherence and compliance to all laws, rules, regulations, and internal controls.
* Complete required regulatory training as assigned.
Education and Experience
* High school diploma or G.E.D. equivalent required.
* Six months work experience required (personal banker, sales, and/or teller experience preferred).
Knowledge, Skills & Abilities
* Strong interpersonal skills, including the ability to demonstrate empathy, compassion, and understanding of others.
* Demonstrate and utilize professional communication skills, both written and verbal.
* Strong attention to detail and ability to follow-through on assigned tasks.
* Ability to work independently and as part of a team, with the flexibility to adapt to change.
* Strong time management and organizational skills.
* Basic knowledge of math/computer skills.
* Microsoft Office Suite product knowledge preferred.
* Must have the ability to travel between branch locations (as assigned).
* Floater branch at least 25% of the time.
* Non-Floater branch at least 5% of the time.
Physical Requirements
* Must be able to stand for long periods of time.
* Part-time team members must have the ability/stamina to work at least 28 hours per week.
* Full-time team members must have the ability/stamina to work at least 40 hours per week.
* Will frequently reach, bend, stoop, carry, finely manipulate and key in data.
* Must be able to engage in problem-solving skills to help identify and resolve member issues.
* Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.
Decision-Making Capabilities
* Types of Decisions requiring supervisory approval: Exceptions outside of role limits, legal questions, and situations outside A+FCU policies and procedures.
$19.5 hourly 23d ago
Financial Service Specialist
Texell Credit Union 3.7
Service specialist job in Hewitt, TX
Texell, named one of the BEST credit unions to work for in the NATION by the Credit Union Journal, is seeking a Financial ServiceSpecialist!
Pay is an hourly base PLUS uncapped monthly commissions.
Do you have a strong sales background and a desire to exceed monthly targets? Then this might be the role for you! We are looking for someone who loves helping others achieve their financial goals and has a natural ability to refer products and services that best fit member's needs.
Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.
We're looking for someone who:
Is experienced in sales! We are seeking someone who is highly motivated and goal oriented who has a desire to meet and exceed monthly sales goals!
Has previous banking or credit union experience (highly preferred).
Can work lobby hours with rotating Saturdays.
Has been in their previous positions for 2+ years - job loyalty is important to us!
Thrives in a fast-paced environment, sometimes stressful, environment.
Possesses strong communication and listening skills, is assertive, and loves helping others.
Has a knack for speaking over the phone (you'll be calling members on leads lists when not assisting members in the lobby).
As a Financial ServiceSpecialist, you will:
Open new share accounts such as savings, checking, Certificate of Deposit, and IRA's.
Assist with processing wires, card disputes, and notarizing documents.
Educate members on Credit Union products and services that will benefit them financially to help them achieve their goals.
Originate both secured and unsecured loans including auto, credit card, and personal loans.
Successfully cross-sell additional credit union products and services to members that best suit their financial needs.
Call assigned leads lists to solicit new business and lending needs.
Assist members with inquiries and resolve account discrepancies as well as proactively identify problems and escalate to supervisors and management.
Be proficient with Microsoft 365 products such as Outlook, Teams, and Excel.
Give our members the WOW! service they deserve!
We want you to know that Texell:
Values its' employees, members, and communities they serve.
Recognizes and rewards hard work via quarterly events such as the Annual Awards Banquet, Employee Family Day, and much more!
Proudly participates in Corporate Challenge hosted each Fall with the City of Temple.
Is passionate about helping those in need and volunteers for several events each month.
Offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, tuition reimbursement, and paid vacation and sick time.
$30k-44k yearly est. 4d ago
Animal Services Officer
City of Leander, Tx 3.2
Service specialist job in Leander, TX
Performs entry-level work. Work involves protecting residents from and educating the community about stray or vicious animals and related diseases, capturing, impounding, relocating, and when necessary, disposing of animals; and maintaining records. Works under moderate supervision with expectation to ask questions and to work toward more independent use of initiative and independent judgment.
Required Additional Documents
Applicants will need to download the below required documents (Hiring Process Letter & Background Waiver) to be submitted with the online application: Applications without these documents will be considered incomplete and will result in disqualification.
* Hiring Process Letter
* Background Waiver
Those forms will need to be completed, signed and notarized (where applicable), and then uploaded/attached with the application. Please do not submit other documents (including resumes, cover letters, transcripts, DD214s, etc). To submit the forms after your application has been submitted, send forms to this email address **************************. All forms need to be completed and submitted prior to the closing date.
Once you have submitted all required forms, you will be sent an invitation link to create an account with Guardian Alliance; Complete the online personal history statement via the Guardian Alliance platform. You cannot proceed in the process without completing and submitting your personal history statement. A preliminary basic background check will be conducted and you will be notified if selected to continue to the physical test.
Essential Duties & Required Qualifications
* Patrol an assigned area for stray, vicious or injured animals and respond to citizen complaints regarding same.
* Enforce laws and ordinances and protect citizens and property.
* Share information and work with other law enforcement agencies as directed and appropriate.
* Maintain current knowledge of applicable laws and statutes, pending legislation, and conduct research to address new issues and their impact.
* Work shift as assigned.
* Maintain 24 hour on-call status as assigned.
* Maintain vehicle and equipment in accordance with state regulations.
* Assist with maintaining up to date registration of animals.
* Issue warnings and citations.
* Conduct animal bite investigations and place animal into quarantine.
* Pick up live and dead animals to keep the city free of road obstructions, health hazards, and stray animals.
* Process and submit animals for rabies testing, including the decapitation of animals as necessary.
* Proceeds with legal action against violators and testify in court in animal related cases.
* Employees are required to work on call and overtime as the need arises, may have to answer subpoenaed appearances in court on employee's day off or before and/or after a regularly scheduled work shift.
* May perform other duties as assigned.
Required Education and Experience:
* High school degree or its equivalent.
Required Certificates and Licenses:
* Valid driver's license from any state. Must be able to obtain a Texas driver's license within 90 days of hire. Approximately 60% driving time in city vehicle.
* Complete basic animal control course within 12 months of employment.
* Maintain required continuing education hours required the Texas Department of State Health Services.
* Maintain rabies vaccination or current "titer."
Preferred Education and Experience:
* Six months to twelve months related experience.
Knowledge, Skills & Abilities
* Knowledge of city departmental policies and procedures.
* All appropriate applicable state; and local laws; city ordinances
* Use and care of vehicles, and specialized facilities and equipment.
* Skill and ability to establish and maintain effective working relationships with other law enforcement agencies, judicial officials, and the public.
* Analyze situations and adopt a quick, effective, and reasonable course of action.
* Communicate effectively, both orally and in writing.
* Perform computer tasks effectively and maintain acceptable operational knowledge of standard software programs utilized by the department to prepare required reports.
* Maintain appropriate necessary certifications.
* Ability to operate animal services vehicles, police radio, first aid equipment, animal services tools and equipment, and other equipment as required.
* Limited agility exam, normal speech, normal or corrected vision, and normal or corrected hearing.
Physical Demands & Additional Information
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Environment:
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; explosives; risk of radiation and vibration. The noise level in the work environment is usually loud (moderate, loud, very loud).
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.
Your well-being and that of your family matters to you, and so it's important to us too. To support you and your loved ones through life's many challenges, we offer our full time employees access to a wide array of benefits including health, dental, vision, life, disability, accident, cancer, flexible spending accounts, health savings accounts, employee assistance, paid holidays, paid sick leave, paid emergency leave, longevity pay, golf course discounts as well as generous retirement and deferred compensation programs and social security participation.
Medical
We offer two types of medical plans (a traditional PPO plan and a high deductible health plan) so that you can choose the one that best fits your needs. The premium you pay is based on which plan you select and who you cover. Covering just yourself? The City currently pays the entire employee-only premium for either plan. Covering qualified dependents in your family? Currently, we'll pay your employee premium and split the remainder of the spouse/child/family premium with you - we pay 60%; you pay 40%. That generous cost share reflects our philosophy that our employees and their families should have the best health care we can afford to provide.
Dental
Dental plans include a DMO option (no cost for employee-only coverage) and two more traditional plans whose premiums are also affordable. You can choose to cover yourself or any qualified dependents and choose which plan best suits your dental needs. Currently, for the DHMO option, we pay the employee premium and split the remainder of the spouse/child/family premiums with you - we pay 50%; you pay 50%. Under the more traditional plans, although we don't pay the entire employee-only premium, we still split the incremental dependent premiums with you 50/50.
Vision
Access to $10 eye exam co-pays and up to $150 frame and contact lens allowances make vision insurance a popular benefit among employees. Cover yourself for just a few bucks a pay period or all of your qualified dependents for not much more.
Life/AD&D
Your basic employee $15,000 term life insurance policy is paid for by the city. Accidental Death & Dismemberment under the plan would pay an additional $15,000 to your beneficiary if you die in an accident. More life insurance coverage is paid for by the City and provided through our Texas Municipal Retirement System (TMRS) program. If that's still not enough coverage, you can purchase more life/AD&D coverage for yourself and your qualified dependents. Over the age of 65? These coverages are subject to an age reduction schedule.
Disability
Both short and long term disability plans which provide up to 60% income replacement are available to purchase at competitive rates.
Accident & Cancer
Need extra coverage for off-the-job medical injuries or a cancer diagnosis? Supplemental plans that pay cash for some of life's most unexpected events are available for purchase.
Flexible Spending Accounts (FSA)
Want to set aside some pre-tax dollars for health care expenses or dependent care expenses? If you select the traditional EPO medical coverage, you can set aside pre-tax money for medical expenses through the City's Section 125 medical FSA plan, which is managed by an outside carrier. You can do the same for dependent day care expenses, regardless of which medical plan you select.
Health Savings Accounts (HSA)
The high deductible health care plan has its own provisions for pre-tax health savings (HSA) so you can set aside money for your qualified health care expenses. The City will add $1000 to your health savings account to get you started each plan year.
Employee Assistance Program
We know that sometimes your needs are much different than a doctor visit or a prescription, so the City pays for a generous employee assistance program through Alliance to help you or any household member with counseling, legal referrals or simply a safe ride home.
Holidays
The City has thirteen designated holidays each year.
Vacation Leave
Most full time, regular employees (excluding firefighters on a 24 hour shift schedule and department heads) accrue 3.69 hours of vacation time each pay period and are eligible to use that time after just six months of employment. The longer you work for the city, the more vacation time you receive, with those accrual rates going up at 4, 9 and 14+ years of service. Never use your vacation time? Don't worry; you can bank up to two times your annual accrued hours before you stop accruing.
Sick Leave
As a full time regular employee (excluding firefighters on a 24 hour shift), you accrue 3.69 hours of sick leave each pay period, which you are eligible to use after your first pay period with the city. You can also continue to build your sick leave balance up to 480 hours for those unexpected emergencies.
Longevity Pay
Regular full-time employees after they've been employed for one year or more are eligible for an annual payout of $5 for every month of City service. So, while that first year $60 check might not seem like a ton of money, that $1500 check (minus taxes of course) for your 25 years of service which is paid around Thanksgiving will likely help you feel very thankful for a little extra cash for Christmas shopping.
Retirement
All regular full-time employees participate in our Texas Municipal Retirement System (TMRS). Your 7% investment each payroll period is matched 2 to 1 by the City and is vested at 5 years. You can retire at age 60 with 5 or more years of service or younger if you have at least 20 years of service. You can also receive service credit for certain types of military service. The City's TMRS plan is one of the most generous retirement plans around.
Deferred Compensation
If saving 7% with a 2 to 1 match through TMRS isn't enough to meet your financial goals, you can stash even more on a pre-tax basis through the City's 457 plan. Start or stop saving at any time - up to $18,000 annually if you're under 50, and up to $24,000 if you're older.
Social Security
City of Leander employees also participate in the social security system under FICA regulations.
Golf Course
We have a gorgeous golf course. Want to learn how to play? As a City employee you can play for 50% off. Check it out!
01
Do you currently have any outstanding warrants?
* No
* Yes
02
Have you ever been convicted, plead guilty (nolo contendere), or received court-ordered community service/probation or deferred adjudication for a Class A misdemeanor or a felony?
* No
* Yes
03
Have you during the last ten (10) years, been convicted, plead guilty (nolo contendere), been on community service/probation or deferred adjudication for a Class B misdemeanor in this state, other state, or while serving in the military.
* No
* Yes
04
Have you ever been convicted, plead guilty (nolo contendere), been on community service/probation or deferred adjudication for in any court for an offense involving family violence?
* No
* Yes
05
Have you engaged in the use of marijuana, within the three years preceding the application submittal, except under the care of a physician?
* Yes
* No
06
Have you ever had Involvement in the illegal delivery or furnishing of any controlled substance or drug to another and received payment?
* No
* Yes
07
Have you engaged in the use of any drug, narcotic, or controlled substance, not including marijuana, within the past 5 years, except under the care of a physician?
* No
* Yes
08
In the last 3 years have you had more than 5 moving violations, preventable collisions, or a combination of each?
* No
* Yes
09
In the last 5 years have you been convicted of reckless driving?
* No
* Yes
10
In the past 3 years has your driver's license been suspended?
* No
* Yes
11
Do you have a valid, current, Driver's License?
* Yes
* No
12
Have you graduated high school or the equivalent?
* Yes
* No
13
Have you purchased any controlled substances (not prescribed) in the last 10 years?
* Yes
* No
14
Do you acknowledge understanding that additional documents (referenced in the job posting) need to be submitted with the application?
* Yes
* No
15
Have you read and understand the entire job description and what is involved for this position?
* Yes
* No
Required Question
Employer City of Leander
Department Police Department Address 705 Leander Dr
Leander, Texas, 78641
Phone **************
Website ***********************************************************
$24k yearly 11d ago
Customer Service Rep II
AA2It
Service specialist job in Temple, TX
Job Title: CSC Customer Service Rep II Pay Rate: $18/HR Competency checklists completed for both skill sets required at CR1 level: This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
Ability to assist in special projects.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):
Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
Assists with the workflow and assignments for patient transporters.
Leads or participates in projects in support of the department.
Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
Performs all position appropriate duties as required in a competent, professional and courteous manner.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
Ability to read and write in the English language.
Proficiency with the Microsoft Office Suite of software.
Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
Ability to be successful in a stressful, fast-paced environment.
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.
MINIMUM REQUIREMENTS ADDENDUM:
Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.
Minimum Requirements
Education:
H.S. Diploma/GED Equivalent
Experience:
1+ year experience required
Physical Requirements:
Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.
Environment:
Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient cares providers and laboratory technicians.
Respiratory Category:
Job tasks do not involve exposure to respiratory particulates and the use of respiratory protection is not a condition of employment.?
Hazard 1, 2 or 3:
OSHA Bloodborne Pathogen Category 3: Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.
$18 hourly 2d ago
Customer Service Enrollment Specialist - In Office
The Briggs Agencies 4.4
Service specialist job in Waco, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
How much does a service specialist earn in Temple, TX?
The average service specialist in Temple, TX earns between $26,000 and $71,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Temple, TX
$43,000
What are the biggest employers of Service Specialists in Temple, TX?
The biggest employers of Service Specialists in Temple, TX are: