Desktop Support jobs near me - 58 jobs

IDEALFORCE has a CONTRACT position available immediately for a Service Desk 2 (SD2) to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face on Tuesday, Dec 8th between 12.00pm - 3.00pm . Only LOCAL CANDIDATES are considered for this role. Job Description This position will function as a skilled Service Support Specialist with specific responsibilities that include: 1. Understanding of Desktop Support and Services. 2. Understanding of Active Directory, user authentication and authorization and identify and access management. 3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. 6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT 7. Ability and experience to work with SCCM version 2012. 8. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions. Qualifications 1. 2 total years I.T experience. 2. 5 years customer service experience 3. 2 Years Troubleshooting experience 4. 1 year knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. 5. 1 year experience with Active Directory. 6. Contributes to continuous process improvements to increase the efficiency of section. 7. Excellent communication skills both written and oral. Desired Skills/Time • Certifications A+ series • Certifications in Microsoft • Powershell 3.0 scripting background. • Certifications in Microsoft tools and technologies. • Certification/classes in SCCM • ITIL Knowledge and ITSM Tools Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Most of our positions require Candidate to clear the Background check prior to commencing the assignment. THIRD PARTY CANDIDATES: Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Cognizant Technology Solutions is currently seeking a highly skilled **Cloud & Infrastructure Solution - Service Line Specialist** who will be a part of the Cognizant's Cloud, Infrastructure and Security (CIS) Sales Americas BU catering to the North America customers and involves supporting proactive and reactive business opportunities such as managed services, transformation etc across all verticals. The individual will be closely working with our delivery teams, and participate in solution discussions, workshops, due diligence etc. We require their subject matter expertise in hyperscale and hybrid cloud & Infrastructure solutions. Service Line Sales Specialist, partner with the customer to identify areas of opportunity to improve business outcomes through digital transformation that when implemented, lead to improved process and end-user experiences for everyone. The CIS Service Line Specialist will provide deep expertise in one or more of hyperscale and hybrid cloud & Infrastructure solutions supporting Cognizant's client account teams in vertical markets and their account expansion plans into new markets and business areas. SLS's are usually assigned into existing markets and some SLS' will also engage in new logo markets. The Specialist will be a "trusted advisor" to both the client and the Cognizant Client Partner blending strategic, tactical and 'street savvy' sales experience. Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow! **Responsibilities:** · Drive growth in revenue by prioritization, structuring, and leading digital engagements for a $50M+ business unit and be the chief growth officer for that portfolio. · Partner with practices and delivery organization to co-define and drive transformation strategy and service offerings across all areas of Cloud, Infrastructure and Security Solutions. · Map client organization, build outstanding relationships with new business units, and build a growth strategy for developing new business opportunities for the CIS Business that covers Cloud, Infrastructure and Security. · Forge relationships through consultative/industry leading transformative led conversation with VP/CXO decision makers across IT and business teams. · Lead the design and implementation of digital transformation projects to enhance business processes and customer experiences. · Oversee the development and execution of digital strategies to drive business growth and innovation. · Provide technical expertise in Cloud, Infrastructure areas to ensure robust and scalable solutions. · Envision and build new opportunities within existing and new businesses · Help account leadership and delivery leadership by highlighting risks and issues related to the engagements and support them in mitigating those. Lead client conversations for the same as needed · Develop and carry out Account Growth strategy and business plans for CIS (Cloud, Infrastructure & Security). · Responsible for growth, Business Development & Customer Relationship activities and support delivery transformation and fulfillment of key talent needs of the client. · Work in a matrix organization, enabling prospecting and other sales management goals. · Lead operations and maintain process and system hygiene to enable system oriented KPI's and measurement. · Run end-to-end lead generation, sales, business development and RFI/RFP processes is a plus · Drive growth and deliver on revenue and booking (Total Commercial Value) targets · Lead/support financial and contract terms, negotiation, and outsourcing discussions **Required Skills/Qualifications:** · 15+ years of demonstrated experience in either in Solutioning, Pre-Sales or Business Development, along with delivery transformation with hands on Cloud & Infrastructure skills on two of core areas. · Very strong understanding and hands on exposure /skill in hyperscale cloud, infrastructure and or security solutions · At least 5+ year of hands-on experience in business development/presales/sales /practice growth and management · Good IT infrastructure & Cloud technical understanding covering areas such as: Mid-Range, x86, Storage, Backup and Archive, Virtualization, Data Centre, Mainframe, Database, Middleware, Network, Citrix and VDI, Windows 10, Active Directory, Service Desk, Desktop Engineering, Desktop Support, Messaging and Collaboration, Mobility, Public cloud, private cloud, Hyper converged systems etc. · Good experience in Cloud related technologies to design and implement scalable solutions. · Proven ability to develop and execute digital strategies that drive business growth. · Experience in the areas of Hybrid Cloud Infrastructure, Multi Cloud & Networking Solutions. · Proven ability to bring growth in technology consulting more focused in Infrastructure with supporting and/or leading sales lifecycle from opportunity identification (focus on farming) to negotiation/contracting is key. · Capable of working and leading clients in a consultative way to envision, structure and specify solution requirements. Demonstrated ability to run deals ranging in size from $250K to $10M· Strong verbal, presentation, and written communication skills. Proficient in structuring and editing presentations and proposals, demonstrating the use of both self-generated and colleague-provided content. · Self-drive, flexibility and ownership of objectives · Logical and structured approach to presenting opinions/views and interpretation of information. · Demonstrated ability to influence CXO minus one decisions makers CXO and develop followership among colleagues and subordinates. **Preferred Skills:** · Experience in leading/managing structured large deals in Consulting for the Banking & Financial areas · Technical Knowledge of Multi Cloud Transformation. **Salary and Other Compensation:** The annual salary for this position is between $170,000 to $180,000+ depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#LI-FA1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiencies and innovative business capabilities. Why TekWissen • Proven experience in delivering high performance data driven results since 2009. • We give our clients access to the same collaboration tools used internally by our development team, providing full visibility into project progress and team communication. .Client also has access to source code, so you can provide feedback early on. • Same team throughout the whole development phase and support. We consider loyalty to be our strategic priority. • Competitive cost structure utilizing offshore resources. • Ability to provide cost efficient post launch support. • Time zone allows daily morning Scrum meeting with entire team. For clients in the US, the overlap is 10-12 hours a day. • Low up-front investment we are open to start with a small trial project. • No lock-in - You can adjust the team size up and down as needed upon two weeks' notice • Our projects managers are based in both the US and India. You can opt for a US-based project manager. • We work on fixed price projects, essentially taking on the risk for cost overruns and miscalculations. This also helps clients budget with more certainty. • Keep you in the know of where the industry is going so you get the advantage of new technology. Job Description Hi, I am Sandhya (Technical Recruiter) always look for a potential candidates like you. Below is the requirement with our direct client. Let me know if you interested and available for the project. Job Details: Title: Desktop Support/Field Service Technician/Computer Driving Technician. Location : Columbus,OH ( We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties: · If a driving job to various location of the customers from the pickup parts location which is the location mentioned in the job. · Need to visit both business offices and houses to repair/troubleshoot/Break-fix Computer/Desktops/Laptops/Printers. · You need to use your own car to travel in the job to provide service to the customers. · You will be working mostly for Dell products - (So previous experience will be Plus). · You will be travelling in the radius of 50 to 70 miles from the Pickup parts location. · Need to be very professional at work in the way of speaking and the attire. · You have to be ready for an overtime work and extensive driving (300 miles per week) Required Skills: · A+ Certification is mandatory (Training/expired status is also accepted.) · Dell or any product manufacture certification is a plus. · Good experience working on Laptops and desktops is mandatory · Good experience on Break/Fix is required IMPORTANT POINTS · Once the job is offered you have to undergo background check process along with the driving record. · You need to take the Dell certifications training (Online) and complete the certifications.- free · You have to be ready for contract agreement with the terms and conditions of the company · Pay will be paid biweekly for the hours approved. · Mileage will be reimbursed - contact me to speak about it. · You need to plan for your backup vehicle if your car breaks down. Pay Details/Other details: · We have standard pay rate and good mileage reimbursement. · We are looking for commitment technicians who can be an asset to the company · It takes 48 hours to get a feedback for every job you apply. · Mention the best time to call you while you are sending your profile. Additional Information Thanks & Regards Sandhya sandhya(dot)v@tekwissen(dot)com

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

Job DescriptionJob Title: Epic ECSM (Epic Client Systems Manager) The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization. Key Responsibilities: Epic Hyperspace Deployment: Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard. Client System Management: Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments. Performance Monitoring & Troubleshooting: Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues. Security & Compliance: Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates. Collaboration & Support: Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems. Automation & Scripting: Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks. Documentation: Create and maintain detailed technical and procedural documentation for Epic client system deployments and support. This is a remote position.

Mountain Ltd. has an opening for a Wire Center Engineer to work Remotely! Since 1979, Mountain Ltd has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery, and skilled personnel paired with innovative technology and creative solutions. Specialties include OSP/ISP engineering, design, permitting, right-of-way and CAD for traditional and wireless telecommunications companies. Job Description: This role provides support through a variety of desktop tasks, but some fielding if local. The WC Engineer must have proven engineering and design experience, expertise with both copper and fiber, and familiarity with joint-use transfers, non-Ethernet developer relocations, calculating and providing jobs costs and analysis, and have the ability to learn new systems. Duties would include: + Perform desktop reviews of joint use memos to determine what poles need to be fielded; provide clean hand-off to Fielder as applicable + Provide desktop support and engineering of non-Ethernet developer relocations that require strong copper experience; provide cost estimates; hand-off to field and design teams depending on if the customer pays and projects need to go to field/design. + Provide progress updates and deliverables; work closely with Lumen, Mountain, and potentially 3rd parties and customers. + Other desktop engineering functions. Pay $28/hr. Thank you for your interest in Mountain Ltd. For more career opportunities, please visit us at ******************** #M4 System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

The IT Asset Management Sr. Analyst will be responsible for supporting the day-to-day IT Asset Management program. This role will perform complete software asset management activities, reconciliation, asset tracking, report generation, financial analysis and chargeback, software compliance evaluation, periodic inventory reviews, inventory management, audit preparation and response, non-standard request vetting, assisting in asset tracking operational compliance reviews, and documentation gathering for all hardware and software assets. Job Responsibilities: The IT Software Asset Management Sr. Analyst will support the day-to-day IT Software Asset Management (SAM) program by following established processes, providing purchasing/licensing assistance, maintaining records, performing financial analysis & chargeback, developing and maintaining knowledge, and delivering ongoing support/training to teammates. This role will include license management, user license administration, report generation, trend analysis, periodic attestation, purchase request vetting/guidance, audit support, and documentation gathering and development for software assets. ESSENTIAL DUTIES & RESPONSIBILITIES In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions. ESSENTIAL FUNCTION Formulate, implement, and conduct processes and procedures for tracking and analyzing technical and financial data of the organization's endpoint hardware and software assets from requisition through retirement. Perform financial analysis and verification to facilitate chargeback of managed titles, equipment, services, and contracts. Lead the gathering and monitoring of software counts/subscriptions, understand software usage rights, monitor and track usage and propose different alternatives for licensing optimization and cost reduction. Partner with IT and Business teammates to ensure compliance, challenge business justification, raise awareness, provide reports and dashboards, perform training, and execute requests. Develop, maintain, and perform continuous process improvements for inventory control, audits, licensing usage, driving efficiency and cost savings. Partner with Vendor associates to manage inventory and standards, execute within service agreements and contracts, analyze billing to contracted terms, better understand licensing programs, coordinate renewals and true-ups, confirm compliance, produce and review metrics and establish/maintain processes. Manage contracts and relationships to maximize value creation and costs for inventory management, software licensing, maintenance, and service offerings. Manage various software titles to assist with procurement, coordinate seat allocation, facilitate maintenance and support renewals, assist with version upgrades and maintain title-specific license compliance. Work with IT Procurement department and Desktop Support teams on software license agreements and true-up of various license packages as well as hardware refresh and deployment activities. Support internal/external software licensing, process or contractual audits. Well-rounded practitioner: must possess advanced ITAM skills/knowledge; be able to provide clear & efficient communications and documentation; take ownership for keeping projects moving forward in a timely manner; communicate through email, individual interview, group meetings, and presentations to end users, senior management, support practitioners, and vendors. Special projects and other duties as assigned. Skills: Strong understanding of Microsoft licensing models and processes (highly recommended) Experience in any Software Asset Management role or tool Experience with Coupa, ServiceNow, Snow License Manager, Intune Knowledge of ITAM best practices and intermediate knowledge with Microsoft Excel What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $69,000.00 - $105,000.00 per year.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at *********************************** Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services. We strongly believe: " If something cannot be measured, it cannot be managed. " TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core. We are an Equal Employment Opportunity Employer M/F/V/D Recognitions: 2015 -America's Fastest Growing Company by Inc.com 2015- SPARK FastTrack Award from Ann Arbor SPARK 2015 -Honoree of Diversity Focused Company by Corp! Magazine 2014- America's Fastest Growing Company by Inc.com 2014- Michigan 50 Companies to Watch 2014 - DiSciTech Award in Technology by Corp! Magazine 2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine 2014- SPARK FastTrack Award from Ann Arbor SPARK Specialties: Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration Job Description: 2012 SCCM only If we can have demonstrated SCCM 2012 skills, that will be enough. They'll be package loading, distributing, and basically ensuring our migration package arrives on time and without error. The stronger the better of course Description: • Provides support for Configuration Manager tasks, Microsoft is also going to be performing ADMS as part of the domain split, so this role may augment that effort along with any SCCM activities necessary to not only push out software, but to assist with splitting into two environments. • Demonstrated SCCM 2012 skills, package loading, distributing, and basically ensuring our migration package arrives on time and without error. • Working closely with project leadership and desktop support teams to ensure that software deployments are installed to the desktops; providing reporting and analysis along with incident support. • Perform SCCM 2012 administration and daily monitoring tasks as required. Monthly Windows Update deployment process to desktops via SCCM 2012. • Integrate packages and software deployments into SCCM 2012 distributions. • Perform and validate test packages for Microsoft Workstations operating systems. • Monitor deployments with system engineers from other network facilities. • Provide rollout status / update reporting as required. Additional InformationThanks & Regards Narendra (narendra(dot)s@tekwissen(dot)com **************

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection - values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right-not just what's easy-while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology-we build trust, deliver impact, and lead with purpose. About the Role We are seeking a Service Desk Analyst l I to provide reliable desktop and server support across multiple channels, including phone, email, and in-person. This role is responsible for the provisioning, installation, configuration, troubleshooting, and maintenance of hardware, software, and related systems infrastructure. The Service Desk Analyst l also supports technical research and development initiatives helping to drive improvement and innovation within client environments, as well as maintains compliance with system standards and client requirements. The ideal candidate is someone who thrives on learning, has a passion for the latest technology trends, and brings understands how to bring a customer-first approach to every interaction. Role & Responsibilities: Provide professional support to end users via phone, email, and in-person, ensuring consistently high customer satisfaction Follow clear procedures and apply structured, decisive troubleshooting to resolve issues reliably Maintain accurate documentation, adhering to departmental and company standards Troubleshoot desktops, software, and printers, ensuring smooth day-to-day operations Manage Active Directory, including user accounts, password resets, group assignments, and license access Support and manage virtual desktop environments using documented instructions, including powering cycles in at least one platform (DaaS, vCloud, vCenter) Administer and troubleshoot Microsoft portals, including account and license management Apply security best practices, including password management, multi-factor authentication, anti-spam, endpoint protection, and security awareness training Configure and enforce Group Policy to maintain system integrity and compliance Troubleshoot circuits, engage with ISPs, initiate RMAs, and support physical networking tasks Implement antivirus tools and support DUO MFA setup for new users Execute documented scripts using NCentral Automation Manager to streamline operations Soft Skill Requirements Deliver excellent customer service with professionalism and a customer-first approach Demonstrate strong interpersonal skills and ability to collaborate effectively with others Exhibit excellent verbal and written communication across multiple channels, including email, Microsoft Teams, telephone, and in-person Apply strong analytical, evaluative, and problem-solving abilities Multitask effectively in a fast-paced environment Show curiosity and willingness to learn, taking on increasingly complex tasks Create and maintain clear, concise documentation consistently Communicate technical information clearly to non-technical audiences Work successfully with limited supervision while maintaining accountability Technical Skill Requirements Minimum of 3-5 years' experience providing end-user desktop support and managing infrastructure systems Install and support Microsoft Edge devices, including Windows 10/11 OS, client support, and command-line tasks Hands-on experience with Windows Server (2012, 2016, 2019) and Microsoft 365 cloud services Administer Active Directory, including user accounts, group assignments, and password management Mobile devices: Install and configure supported iOS and Android devices Software: Install, support, and troubleshoot computer and mobile software, including Office 2016/2019/365 and line-of-business applications; coordinate with vendors as needed Hardware: Install, support, and maintain physical hardware components; coordinate with vendors as required Networking: Basic understanding of TCP/IP protocols and common networking devices Security: Install and support antivirus and endpoint threat detection tools; maintain awareness of security threats and incident response Support spam filtering solutions, including basic usage and troubleshooting Provide basic backup system support and troubleshooting Familiarity with MFA, SSO, and web security practices Support Mac computers (preferred) Preferred Qualifications Bachelor's or Associate's degree in a technology-related field, or equivalent IT experience Industry certifications such as CompTIA A+ or CompTIA Network+ Experience with ticketing systems Please Note: RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

With the stabilization of our SAP S/4HANA RISE and Cloud First transformation, The Marzetti Company has entered a new phase-transitioning from platform implementation to ongoing business transformation. Our intentionally nimble technical landscape is maintained, improved, and continuously optimized through the capabilities of a centralized Business Transformation team within the Information Technology (IT) department. A key function of this team is a centralized Portfolio Management function that ensures disciplined delivery of technology-enabled Business Transformation and Operational initiatives. This team-comprised of Program and Project Management professionals-will manage everything from minor enhancements to multi-year programs tied directly to strategic business priorities, enabling us to move from process building to business value realization. The IT Project Coordinator serves as a critical liaison between technical teams, business units, and project stakeholders to ensure the successful delivery of complex IT initiatives. This role requires a highly motivated, detail-oriented professional with strong technical acumen, particularly in networking, cloud computing, desktop environments, and/or information security. The ideal candidate will possess excellent communication and organizational skills, enabling effective collaboration across cross-functional teams. This role involves end-to-end project coordination, from initial intake and requirements gathering to execution and closure. We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee. Responsibilities Key Responsibilities: * Collaborate with project managers, stakeholders, and technical teams to define project scope, goals, deliverables, timelines, and budgets. * Help develop, maintain, and monitor project plans, schedules, budgets, and expenditures. * Lead smaller-scale projects and/or assist project managers in deploying hardware, infrastructure, and information security efforts. * Support the capital project processes, including invoice handling and work breakdown structure development. * Coordinate resources and ensure timely communication of project updates, expectations, and milestones. * Organize and participate in stakeholder meetings, document key decisions and track action items. * Facilitate clear communication among project teams, technical specialists, and stakeholders. * Gather and analyze business requirements from subject matter experts to support project scoping and estimation. * Apply technical expertise to assess risks, define requirements, and ensure alignment with organizational standards. * Review and assess incoming project requests for feasibility, alignment and prioritization * Conduct research and implement special projects or other duties as assigned. #TMZ23 Qualifications Requirements: * Bachelor's degree or equivalent work experience. * 1-3 years of hands-on experience in one or more IT domains: networking, cloud computing, desktop support, or information security. * Proven experience coordinating IT projects, preferably in mid-to-large organizations. * Strong written and verbal communication skills, with the ability to simplify complex technical concepts. * Excellent organizational skills and attention to detail; capable of managing multiple priorities. * Demonstrated ability to build relationships across technical and non-technical teams. * Self-motivated, responsible, and collaborative team player. Requirements: * Bachelor's degree or equivalent work experience. * 1-3 years of hands-on experience in one or more IT domains: networking, cloud computing, desktop support, or information security. * Proven experience coordinating IT projects, preferably in mid-to-large organizations. * Strong written and verbal communication skills, with the ability to simplify complex technical concepts. * Excellent organizational skills and attention to detail; capable of managing multiple priorities. * Demonstrated ability to build relationships across technical and non-technical teams. * Self-motivated, responsible, and collaborative team player. Key Responsibilities: * Collaborate with project managers, stakeholders, and technical teams to define project scope, goals, deliverables, timelines, and budgets. * Help develop, maintain, and monitor project plans, schedules, budgets, and expenditures. * Lead smaller-scale projects and/or assist project managers in deploying hardware, infrastructure, and information security efforts. * Support the capital project processes, including invoice handling and work breakdown structure development. * Coordinate resources and ensure timely communication of project updates, expectations, and milestones. * Organize and participate in stakeholder meetings, document key decisions and track action items. * Facilitate clear communication among project teams, technical specialists, and stakeholders. * Gather and analyze business requirements from subject matter experts to support project scoping and estimation. * Apply technical expertise to assess risks, define requirements, and ensure alignment with organizational standards. * Review and assess incoming project requests for feasibility, alignment and prioritization * Conduct research and implement special projects or other duties as assigned. #TMZ23

Job Description Key Responsibilities: Strategic Leadership: Develop and execute the IT support services strategy aligned with the organization's business goals. Lead the IT support team (including in-house Team and Managed Service Provider Team) to deliver high-quality, responsive, and efficient services. Establish and enforce policies, procedures, and best practices for IT support operations. Collaborate with senior leadership to align IT support services with the agency's broader IT infrastructure and digital transformation initiatives. Operational Management: Oversee day-to-day IT support operations, including the IT service desk, desktop support, network support, and enterprise application support. Ensure effective incident, problem, and change management processes to reduce downtime and improve system reliability. Monitor and report on key performance indicators (KPIs), service levels, and customer satisfaction metrics. Manage escalated support issues and provide timely resolutions. Oversee the deployment and management of IT assets, including hardware and software across the organization. Team Leadership & Development: Lead, mentor, and develop a team of IT support professionals, fostering a culture of continuous learning and improvement. Provide guidance, coaching, and professional development opportunities to team members. Ensure proper staffing levels, skill sets, and coverage to meet operational needs. Encourage cross-functional collaboration within the IT department and with other business units. Vendor & Stakeholder Management: Manage relationships with third-party vendors, service providers, and suppliers to ensure that service agreements are met. Manage Technology items purchasing for the agency. Evaluate new technologies and tools that can enhance IT support services. Develop and manage SLAs for service desk operations. Negotiate and manage contracts and SLAs with external support partners. Budgeting & Resource Management: Develop and manage the budget for IT support services, ensuring cost-effective solutions and adherence to financial constraints. Identify opportunities for cost savings and process optimization within IT support functions. Security & Compliance: Ensure that all IT support services comply with relevant security standards, regulations, and policies. Implement and maintain procedures to safeguard sensitive data and protect the organization's IT infrastructure from cyber threats. Continuous Improvement: Drive continuous improvement initiatives by analyzing service performance data, identifying gaps, and implementing corrective actions. Stay up-to-date with industry trends and emerging technologies to improve IT support services. Crisis Management & Disaster Recovery: Oversee disaster recovery and business continuity planning for IT support services to minimize service disruptions during outages or critical incidents. Lead incident response activities and ensure timely communication and resolution of critical IT issues. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience. Master's degree preferred. Experience: Minimum 10 years of experience in IT support services, with at least 5 years in a leadership role managing IT support services teams and operations. Skills & Expertise: In-depth knowledge of IT service management frameworks Experience with IT support tools, service desk platforms, and remote support technologies (Zoho Desktop Central and Service Desk is preferred). Strong leadership, communication, and problem-solving skills. Experience managing IT support operations across diverse business units. Ability to drive operational excellence, efficiency, and a customer-centric approach to IT support services. Strong project management skills with the ability to manage multiple projects and priorities. Knowledge of IT security best practices and compliance requirements. Ability to build and maintain relationships with internal stakeholders and external vendors. Preferred Qualifications: Experience with cloud-based IT support services and IT automation tools. Knowledge of emerging technologies such as AI-driven IT support, machine learning, and automation. Work Environment: This position typically works in an office environment but may involve occasional travel to other agency's locations or vendor sites. Ability to work under pressure, with flexibility and adaptability to changing business needs. Up to 5 days a week in the office, based on business needs. If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: ******************************************************************************************** Know Your Rights: Workplace discrimination is illegal. Hiring Range: $90,400.00 - $98,000.00 Annually Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Summary We strive for innovation and new ways to solve complex problems to deliver on our promise in creating Banking That's Good. For You. As an IT Infrastructure & Security Analyst you will be responsible for maintaining and securing the organization's IT infrastructure. This role ensures the reliability, performance and security of systems, networks and data while supporting business operations and compliance requirements. The position will hold a hybrid role, providing technical expertise and oversight of our IT Infrastructure and Managed Service Provider (MSP) while taking ownership of several high-level Information Security roles and responsibilities. The IT Infrastructure & Security Analyst will work closely with both internal teams and the MSP to ensure servers, network devices, endpoints and related infrastructure and software support Quorum business needs. The IT Infrastructure & Security Analyst shall work independently, managing and/or supporting projects and deliverables related to infrastructure, Azure Cloud and M365 platforms and tools. In addition, the IT Infrastructure & Security Analyst shall provide help desk troubleshooting and end-user client services desktop support as needed. The IT Infrastructure & Security Analyst will provide first-line support for Information Security related incident response and “Business As Usual” (BAU) activities. The IT Infrastructure & Security Analyst will oversee outsourced service delivery, prepare reports on security posture (patching, vulnerability scans, etc.) and threat intelligence. In addition, the IT Infrastructure & Security Analyst will be responsible for producing regular security education and awareness training in the form of bimonthly InfoSec postings in Teams and SharePoint. Key Responsibilities - Systems Infrastructure and Admin In conjunction with MSP, supports the End User Computing Environment: M365 Applications and Services including Exchange Online, Teams and SharePoint. Hybrid AD / Entra IdP (including SSO and Conditional Access Policies). Intune Endpoint Management (including hardware and software deployment, policy deployment and MDM). VDI - Citrix Cloud, Microsoft AVD. In conjunction with MSP, supports Azure Hosting Environment: Azure Compute / Virtual Machines. Azure and General Networking (Routing, DNS, DHCP). Provides helpdesk and desktop client support to all staff, including remote users: Triage, respond to and manage tickets in Quorum's Service Desk system. Respond to general hardware and software incidents and requests. Provides oversight of external vendors and MSP: Provide oversight of technical details related to outsourced projects and service delivery. Open and track incidents and requests for services managed by the MSP. Regularly reviews tickets that come into the MSP for handling issues or escalation. Provides Project Management in support of IT goals and objectives: Functions as a project lead on small to medium IT initiatives. Leads discovery and information gathering sessions, conducts analysis and presents recommendations to IT Management. Contributes subject matter expertise in assigned areas, executes assigned deliverables. Key Responsibilities - Information Security Provides first-line Incident Response to Alerts generated by our MSP SOC or related system (Business Risk / Dark Web). Performs vendor due diligence (i.e. information security risk assessments) and SOC audit reviews. Responsible for a variety or Information Security related “Business As Usual” Tasks: Patch Management - Review Reports, Identify Issues & Trends. Vulnerability Management - Review Reports, Identify Remediation Actions. DLP - Review Reports, Identify Possible Incidents. Endpoint Agent True-Up (Recon endpoint security and management agents to host inventory). Quarantined "High Confidence Phish" Email - Review and Release. Suspected / Reported Phishing email & campaigns - Review, Assess and Respond. Threat Intel - Monitors and analyzes threat intelligence sources and provides reports to IT management. Software Inventory Review (EoL / PuP). Website / Email Whitelist Requests (Advise on Approval). Information Technology Policies: Create, review and maintain assigned information security policies, procedures and controls to align with Cyber Security best practices. Manages the organizations Information Security Training and Awareness Programs: InfoSec Educational Posting - Security education and awareness training for Employees and IT administrators (bi-monthly) Phishing Program (Select campaigns, compile results and perform training). Other Responsibilities Promotes and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards. Stays abreast of technology and credit union industry standards and developments as well as proactively seeks opportunities to apply new developments within the organization to add value. Ensure adherence to company policies and procedures and Banking/Credit Union regulations. Perform additional duties as required. Scope The IT Infrastructure & Security Analyst works under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated and creative while being highly functional. Essential Skills, Knowledge and Requirements Bachelor's degree in computer science, information technology or other related degree is strongly preferred; however a combination of education and related work experience may be considered. Five plus years of related technology infrastructure experience administering and maintaining IT infrastructure and systems. Two plus years of demonstrated experience supporting a Microsoft Azure and M365 based user environment including: Microsoft M365 Exchange Online Email (in a hybrid on-prem / Cloud environment) Microsoft Intune Mobile Device Management for iOS and Android Microsoft Intune AutoPilot and Endpoint Manager Microsoft Teams support and administration Microsoft SharePoint support and administration Microsoft OneDrive support and administration Microsoft Entra ID (Azure AD) IdP including hybrid Active Directory Sync, SSO and SAML Microsoft MFA and Conditional Access Policies Microsoft Office M365 Microsoft Azure compute, storage, networking and security technologies Microsoft AVD VDI (Citrix Cloud and XenDesktop experience a plus) Fundamental understanding of Information Security and Cyber Security concepts Familiarity with common concepts and frameworks, e.g. SOC2, ISO 27001/27002, CIS18 and NIST Experience with SIEM investigations and KQL a plus Experience supporting virtualized environments, particularly Virtual Desktop Infrastructure and Cloud hosted environments. Previous experience with the following is a plus: Cloud PaaS and SaaS technologies (e.g. Azure Files and Managed SQL). Cloud-based VOIP solution. Fundamental understanding of network protocols including but not limited to TCP/IP, DNS, DHCP, SIP, BGP and SDWan. Demonstrated experience managing and implementing Infrastructure projects. Must have familiarity with PC hardware and software. Excellent problem-solving, organizational, analytical, verbal and written communication skills. Excellent multi-tasking and time management skills. Results driven, service oriented, self-motivated and able to work independently. Trustworthy with the ability to maintain the highest level of integrity and trust. Previous experience with financial services, banking or credit union institutions is a plus. Environmental / Physical / Mental Requirements The IT Infrastructure & Security Analyst performs a major portion of his/her duties through verbal and written communications. It is critical that he / she possess the ability to communicate with clarity, while understanding and explaining complex situations to team members and outside contacts. Accuracy is essential and he / she must possess the ability to proofread documentation and correspondence to ensure it is free of errors and fraud. The person will spend a good portion of the day seated at a workstation, but may also be mobile throughout the credit union for purposes of meetings, working with others, etc. Position may require lifting up to 25 pounds. Compliance/legal requirements Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship. Salary Range: $110,000 - $120,000 per year. Individual salary will vary based on skills and experience. Discretionary incentive compensation may be available based on company and individual performance. Benefits: Medical, Vision, Dental, Retirement Benefits, and Paid Time Off (PTO) #LI-Remote

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiencies and innovative business capabilities. Why TekWissen • Proven experience in delivering high performance data driven results since 2009. • We give our clients access to the same collaboration tools used internally by our development team, providing full visibility into project progress and team communication. .Client also has access to source code, so you can provide feedback early on. • Same team throughout the whole development phase and support. We consider loyalty to be our strategic priority. • Competitive cost structure utilizing offshore resources. • Ability to provide cost efficient post launch support. • Time zone allows daily morning Scrum meeting with entire team. For clients in the US, the overlap is 10-12 hours a day. • Low up-front investment we are open to start with a small trial project. • No lock-in - You can adjust the team size up and down as needed upon two weeks' notice • Our projects managers are based in both the US and India. You can opt for a US-based project manager. • We work on fixed price projects, essentially taking on the risk for cost overruns and miscalculations. This also helps clients budget with more certainty. • Keep you in the know of where the industry is going so you get the advantage of new technology. Job Description Hi, I am Sandhya (Technical Recruiter) always look for a potential candidates like you. Below is the requirement with our direct client. Let me know if you interested and available for the project. Job Details: Title: Desktop Support/Field Service Technician/Computer Driving Technician. Location: Columbus,OH ( We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties: · If a driving job to various location of the customers from the pickup parts location which is the location mentioned in the job. · Need to visit both business offices and houses to repair/troubleshoot/Break-fix Computer/Desktops/Laptops/Printers. · You need to use your own car to travel in the job to provide service to the customers. · You will be working mostly for Dell products - (So previous experience will be Plus). · You will be travelling in the radius of 50 to 70 miles from the Pickup parts location. · Need to be very professional at work in the way of speaking and the attire. · You have to be ready for an overtime work and extensive driving (300 miles per week) Required Skills: · A+ Certification is mandatory (Training/expired status is also accepted.) · Dell or any product manufacture certification is a plus. · Good experience working on Laptops and desktops is mandatory · Good experience on Break/Fix is required IMPORTANT POINTS · Once the job is offered you have to undergo background check process along with the driving record. · You need to take the Dell certifications training (Online) and complete the certifications.- free · You have to be ready for contract agreement with the terms and conditions of the company · Pay will be paid biweekly for the hours approved. · Mileage will be reimbursed - contact me to speak about it. · You need to plan for your backup vehicle if your car breaks down. Pay Details/Other details: · We have standard pay rate and good mileage reimbursement. · We are looking for commitment technicians who can be an asset to the company · It takes 48 hours to get a feedback for every job you apply. · Mention the best time to call you while you are sending your profile. Additional Information Thanks & Regards Sandhya sandhya(dot)v@tekwissen(dot)com

LPL Home Office Technologies is responsible for the support, engineering, and strategy for the enterprise desktop applications that our internal employees use to better serve our Advisors and Investors. Simply put, our goal is to provide a modern computing environment that is reliable, simple to use, and flexible to individual work styles. We are seeking a qualified professional Senior Analyst, Executive Care to provide highly personalized and responsive technology support to our onsite LPL leadership Team. This role will be expected to deliver exceptional and expedient service coupled with a great attitude, and precision support to our Executives, while being part of a team that strives to continually raise the bar on Executive Care's IT experience. Responsibilities: Provide Exceptional Customer Support to Executive Staff Members to inspire confidence, care, and extreme delight. Act as the representative to IT for the Executives, involving others as needed to resolve issues or fulfill requests, and fully owning Executive issues end to end. Identify simplification and automation opportunities to make the service efficient and delightful for our Executives. Provide proactive professional service at all times with Executive facing clients. Partner with team to deliver on Executive Care's strategic plan to ensure that our Executives' technology is always available and functioning properly. Coordinate and deliver a weekly summary technology health report for each of the Executives. Must have a strong understanding of the technology the Executives are using, how they are using it and what technology challenges they encounter in their day to day activities. Support of MacOS, Windows 10, Microsoft Office, Telecommunications, VPN, and other baseline corporate applications. Focus on expert support of tools such as laptop, desktop, iPad, iPhone, remote access, home offices etc. Works with Senior Executives, Executive Assistants and Desktop Support to develop a support plan for individual executive technology needs, including travel and other offsite engagements. Maintain inventory of live replacement devices for the Executives to provide for immediate swap capability. Responds quickly to technology outages affecting the Executives and their Assistants to restore service as quickly as possible, on a 24/7 basis as needed. Works in partnership with the Desktop Support area, understands and follows the established technology standards and support processes as appropriate. Provides feedback based on Executive input and usage; develops ideas for new and improved solutions based on needs. In conjunction with Desktop Support, establishes and monitors metrics on service delivery and customer satisfaction. Participates in special projects and performs other duties as required. Required Qualifications: Minimum 7 years of end-user support experience, troubleshooting hardware and software problems required. Minimum 3 years' experience in providing desktop support services to senior executives. Expert experience with the current Windows OS is required. Expert-level experience with supporting end-user hardware, software, and technologies. Ability to travel to support Executive needs. Technical Competencies Advanced experience with Apple devices (including MacOS/iPhone/iPad/iOS) and hardware required. Advanced experience with the Microsoft Office Suite (2010 and 2016) as well as Microsoft Exchange and Outlook required Core Competencies Demonstrated Excellent Customer Service experience Exceptional communications skills to provide a professional representation of Home Office Technologies to our Executive community Bachelor's degree in a related technical area or equivalent technical training/experience required Pay Range: $32.60-$54.33/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer! Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit ************ Join LPL Financial: Where Your Potential Meets Opportunity At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Why LPL? Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here! Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here! Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here! Impactful Work: Our size is just right for you to make a real impact. Learn more here! Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here! Community Focus: We care for our communities and encourage our employees to do the same. Learn more here! Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here! Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from ******************** email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at **************. EAC1.22.25

Job Description At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection - values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right-not just what's easy-while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology-we build trust, deliver impact, and lead with purpose. About the Role We are seeking a Service Desk Analyst l I to provide reliable desktop and server support across multiple channels, including phone, email, and in-person. This role is responsible for the provisioning, installation, configuration, troubleshooting, and maintenance of hardware, software, and related systems infrastructure. The Service Desk Analyst l also supports technical research and development initiatives helping to drive improvement and innovation within client environments, as well as maintains compliance with system standards and client requirements. The ideal candidate is someone who thrives on learning, has a passion for the latest technology trends, and brings understands how to bring a customer-first approach to every interaction. Role & Responsibilities: Provide professional support to end users via phone, email, and in-person, ensuring consistently high customer satisfaction Follow clear procedures and apply structured, decisive troubleshooting to resolve issues reliably Maintain accurate documentation, adhering to departmental and company standards Troubleshoot desktops, software, and printers, ensuring smooth day-to-day operations Manage Active Directory, including user accounts, password resets, group assignments, and license access Support and manage virtual desktop environments using documented instructions, including powering cycles in at least one platform (DaaS, vCloud, vCenter) Administer and troubleshoot Microsoft portals, including account and license management Apply security best practices, including password management, multi-factor authentication, anti-spam, endpoint protection, and security awareness training Configure and enforce Group Policy to maintain system integrity and compliance Troubleshoot circuits, engage with ISPs, initiate RMAs, and support physical networking tasks Implement antivirus tools and support DUO MFA setup for new users Execute documented scripts using NCentral Automation Manager to streamline operations Soft Skill Requirements Deliver excellent customer service with professionalism and a customer-first approach Demonstrate strong interpersonal skills and ability to collaborate effectively with others Exhibit excellent verbal and written communication across multiple channels, including email, Microsoft Teams, telephone, and in-person Apply strong analytical, evaluative, and problem-solving abilities Multitask effectively in a fast-paced environment Show curiosity and willingness to learn, taking on increasingly complex tasks Create and maintain clear, concise documentation consistently Communicate technical information clearly to non-technical audiences Work successfully with limited supervision while maintaining accountability Technical Skill Requirements Minimum of 3-5 years' experience providing end-user desktop support and managing infrastructure systems Install and support Microsoft Edge devices, including Windows 10/11 OS, client support, and command-line tasks Hands-on experience with Windows Server (2012, 2016, 2019) and Microsoft 365 cloud services Administer Active Directory, including user accounts, group assignments, and password management Mobile devices: Install and configure supported iOS and Android devices Software: Install, support, and troubleshoot computer and mobile software, including Office 2016/2019/365 and line-of-business applications; coordinate with vendors as needed Hardware: Install, support, and maintain physical hardware components; coordinate with vendors as required Networking: Basic understanding of TCP/IP protocols and common networking devices Security: Install and support antivirus and endpoint threat detection tools; maintain awareness of security threats and incident response Support spam filtering solutions, including basic usage and troubleshooting Provide basic backup system support and troubleshooting Familiarity with MFA, SSO, and web security practices Support Mac computers (preferred) Preferred Qualifications Bachelor's or Associate's degree in a technology-related field, or equivalent IT experience Industry certifications such as CompTIA A+ or CompTIA Network+ Experience with ticketing systems Please Note: RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Job DescriptionBayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills. Powered by JazzHR hh LQ593l41

Job Title: Epic ECSM (Epic Client Systems Manager) The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization. Key Responsibilities: Epic Hyperspace Deployment: Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard. Client System Management: Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments. Performance Monitoring & Troubleshooting: Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues. Security & Compliance: Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates. Collaboration & Support: Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems. Automation & Scripting: Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks. Documentation: Create and maintain detailed technical and procedural documentation for Epic client system deployments and support. This is a remote position. Empowering the Future of Healthcare The healthcare Industry is on the brink of a paradigm shift where patients are increasingly being viewed as empowered consumers, utilizing digital technologies to better understand and manage their own health. As a result, there is a growing demand for a range of patient-centric services, including personalized care that is tailored to each individual's unique needs, health equity that ensures access to care for all, price transparency to make healthcare more affordable, streamlined prior authorizations for medications, the availability of therapeutic alternatives, health literacy to promote informed decision-making, reduced costs, and many other initiatives designed to improve the patient experience. ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.

Tyto Athene is searching for a Systems Analyst to serve as a resource on the Customer Service Desk Team for remote support services for all customer regional locations. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to customer faculty, staff, and classroom environments, and receives calls on standard office automation tools, hardware and network problems, access and security problems, remote access issues, on-line related training issues and problems with applications. Support for customer personnel and students is currently provided 12X5 (M-F 0600-1800 for staffed services) through a variety of methods to include telephone assistance, email correspondence, direct customer contact, and onsite visits. Occasional travel to customer satellite locations is required. Responsibilities: Respond to and track user inquiries about system operation and application usage. Address software and hardware problems. Apply knowledge of installation and configuration of PC based computer hardware including modems, LAN/WLAN cards, CD ROM drives, hard drives, expansion cards. Diagnose and resolve computer related problems. Answer questions about/handle problems relating to software to include, but not limited to, the Microsoft Office 365 Suite, Antivirus products, web browsers Adobe, etc. Field/prepare and install new hardware, i.e., PC's, MACs, printers and other peripherals. Receive and log customer calls via telephone, voice, self-service tickets, and electronic mail. Perform remote analysis of reported problems and take actions as appropriate. Initiate, follow-up and track warranty actions. Be the first line of defense for security issues. Log all requests into the ServiceNow ITSM. Escalate problems to other support personnel when a problem is not easily identified and corrected in a timely manner. Follow up with customers to ensure issues have been resolved. Patching of cabling to provide connectivity to end points. Switch port configuration and troubleshooting. Qualifications Required: Associates degree or higher in Computer Science or IT related field or equivalent. Industry support center or help desk experience. Working knowledge of networks and server/pc architecture. Desired: ITIL Foundations Certification desired. Microsoft certification desired but not required. About Tyto Athene Compensation: Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. Benefits: Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Job Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus