Hotel Reservations jobs near me - 12 jobs

Hospitality Customer Service - Hotel Reservations (Remote) Destination Knot | Remote (U.S.-Based) About the Role: Join Destination Knot as a Hotel Reservations Specialist and help clients plan their perfect stays. You'll handle hospitality customer service, provide hotel booking support, and guide travelers through the reservation process-all from your home office. Key Responsibilities:Assist clients with hotel reservations, hospitality services, and travel planning Provide accurate details on hotel amenities, pricing, and availability Manage and update booking details and guest profiles Communicate promptly and professionally via phone, email, and online platforms Qualifications:Strong customer service and hospitality communication skills Professional, detail-oriented, and self-motivated Basic computer proficiency and reliable internet connection Experience in hotel reservations, hospitality service, or guest relations is a plus What We Offer:Flexible remote schedule Full training and access to travel booking systems Supportive team environment Income-earning possibilities based on performance Travel discounts and hospitality perks Apply today to start your remote hospitality career with Destination Knot!$35,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title:Remote Hotel CoordinatorLocation: RemoteCompany:Destination Knot About Us:Destination Knot is a full-service travel agency focused on creating customized travel experiences for clients across the globe. From hotel stays to full vacation packages, we provide expert planning, unbeatable rates, and personalized service. We empower our team of remote agents to thrive in a flexible, commission-based environment with access to ongoing training, tools, and travel perks. Job Overview:We are seeking a reliable and resourceful Remote Hotel Coordinator to assist clients in booking hotel accommodations that match their travel preferences, budget, and needs. This role is perfect for someone who enjoys researching destinations, comparing hotel options, and providing top-tier customer support. You will be responsible for managing hotel bookings, offering expert advice, and ensuring a smooth reservation experience for clients from start to finish. Key Responsibilities:Consult with clients to understand their lodging needs and preferences Research and recommend hotel options that align with each client's itinerary and budget Book hotel reservations and manage confirmations, upgrades, and special requests Provide clear communication on booking terms, payment options, and policies Stay current on hotel promotions, loyalty programs, and travel trends Maintain accurate booking records and client profiles using CRM tools Assist with post-booking support including changes, cancellations, or rebooking Qualifications:Experience in travel, hospitality, or customer service preferred but not required Strong attention to detail and ability to manage multiple bookings at once Excellent communication and customer service skills Comfortable using online booking systems and basic computer applications Ability to work independently in a remote environment Passion for travel and client satisfaction Must be 18+ with a reliable internet connection Benefits & Perks:Commission-based compensation with potential for performance bonuses Flexible, remote schedule - work from anywhere Professional travel industry training and support Access to exclusive hotel rates, travel deals, and discounts Growth opportunities within a supportive travel community How to Apply: Interested candidates can apply at the link attached$20,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Details Homewood by Hilton - Columbus - Columbus, OH $15.00 Department: Front Office Supervisor Title: Front Office Manager; Assistant General Manager; General Manager Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Responsibilities: Be flexible in regard to work schedule. Report to work on time, in proper and clean uniform, including name tag. Must have a valid drivers license and proof of insurance. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel. Be able to operate hotel reservations software competently and efficiently. Perform guest registration and room assignment and accommodate special requests of all guests. Be knowledgeable about brand specific reward programs and other frequent traveler programs. Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings). Know policies and procedures of safe deposit boxes. Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times. Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines. Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Use the AM, PM and night audit daily checklist to ensure smooth daily operations. Perform other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver. PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my as stated above. PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my job description as stated above.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description The Player Development Coordinator is responsible for providing extraordinary service to both the internal and external customer. The incumbent is also responsible for the effective communication of the Players Club program by informing guests of all aspects of the Players Club program and promoting the Players Club program to guests on the casino floor. Responsible for determining whether minimum qualifications for complimentary services and/or goods have been met based upon gaming activity and must be able to adapt to a fast-paced work environment. Qualifications Provides extraordinary guest service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers. Maintains, processes, and coordinates gaming customers records and requests, which may include credit information and requests, the explanation of gaming requirements for complimentary services and/or goods, hotel, transportation requests, gaming trip histories, invitations, and coordinates with the respective departments. Facilitates all duties related to Player Development Department. Effectively explains complimentary structure as well as how and why customers qualify for different levels of complimentary services and/or goods. Informs players of the Player's Club and explains criteria and admission standards. Alerts department Director of any inconsistencies or discrepancies as necessary. Meets and greets invited customers at the VIP Office or Club 38 and explains the Casino Services Program to guests as well as issuing complimentary services and/or goods to the guests in accordance with established guidelines. Facilitates the casino marketing plan in accordance with established guidelines Supports and promotes the philosophy and objectives of Belterra Park Gaming. Interacts with VIP Host Team and External Hotel Partners to facilitate Hotel Reservations. Answers VIP incoming calls and books VIP Events accordingly. Incumbent is not permitted to accept gratuities. Works on gaming floor, greeting hosted and un-hosted customers of assigned worth. Utilizes B-Hosted Live for acknowledgments of guests. Maintains close ties with targeted guests through personal contact on property. Handles and resolves player problems, Maintains goodwill with all guests. Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances Collaborates with Player Development department and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works in Club 38 to assist VIP guests with check-ins to the lounge, comps, questions, answers phone and assists in managing the room. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: These skills and abilities are typically acquired through the completion of a high school degree or equivalent, as well as through a minimum of one (1) to five (5) years' experience in VIP Services. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Excellent written and verbal communication skills required. Excellent computer skills required included Word and Excel. Excellent customer relations skills required. Sales or marketing background preferred. Working knowledge of the tri-county vicinity. Demonstrated ability to make immediate decisions to determine Player's Club qualifications and admission. Thorough knowledge of player tracking system(s) and comprehension of actual and theoretical player value. Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. Ability to communicate effectively at all times, with customers as well as all levels of employees. Ability to review and comprehend player information from computers and index cards. Ability to use equipment associated with the position, including but not limited to computer keyboard. This position may require the incumbent to stand for long periods of time efficiently move around work area. Ability to lift up to 20 pounds on a regular basis in order to assist in stocking and cleaning duties. Ability to use all equipment associated with the position including AS/400 computer system, Halo, host connection, tableau and MyHost. Machines used: Computer Systems, printers, and phones. Must be flexible to work varying shifts and time schedules as needed. This position is subject to varying levels of crowds, noise, and smoke, the severity of which depends on customer service. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Description Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service. At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story. Compensation: $17 - $20 hourly Responsibilities: Oversee front desk operations and ensure seamless check-in and check-out processes. Manage hotel reservations and room assignments efficiently to maximize occupancy rate. Train, schedule, and supervise front desk staff to provide exceptional guest service. Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly. Maintain accurate records of guest payments, invoices, and financial transactions. Qualifications: 2+ years of experience in front office management or related roles. Strong organizational and time management skills. Excellent communication and customer service abilities. Proficiency in hotel front desk operations. US work authorization and the ability to pass a Front Desk Hotel Skills Assessment. About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Title: Remote Hotel Reservationist Company Overview: SVH Travel Company is a renowned provider of personalized travel experiences, specializing in luxury accommodations, bespoke itineraries, and exceptional service. With a commitment to excellence and a passion for hospitality, we cater to discerning travelers seeking unforgettable journeys around the world. Job Overview: As a Remote Hotel Reservationist at SVH Travel Company, you will be responsible for facilitating hotel reservations and ensuring the seamless booking process for our clients. This remote position requires strong communication skills, attention to detail, and a customer-centric approach. Responsibilities: Reservation Handling: Manage hotel reservations for clients, including booking accommodations, confirming availability, and processing payments. Client Interaction: Interact with clients via phone, email, and chat to understand their preferences, provide recommendations, and assist with booking inquiries. Reservation Modifications: Handle changes to existing reservations, including date modifications, room upgrades, and cancellations, while adhering to hotel policies and procedures. Information Management: Maintain accurate records of client information, reservation details, and communications in the reservation system. Customer Service: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction throughout the reservation process. Sales Support: Assist in promoting special offers, packages, and upgrades to enhance the client experience and drive sales revenue. Collaboration: Coordinate with internal teams, such as the hospitality management team and travel advisors, to ensure seamless communication and service delivery to clients. Adherence to Policies: Adhere to company policies, procedures, and industry regulations while processing reservations and handling client information. Benefits: Competitive salary with performance-based incentives. Remote work flexibility, allowing for a comfortable work environment. Opportunities for career growth and advancement within a reputable travel company. Access to exclusive travel discounts and perks. Comprehensive training and support to excel in the role. Health insurance coverage and other benefits package. Qualifications: High school diploma or equivalent (Bachelor's degree preferred). Previous experience in hotel reservations, customer service, or a related field is advantageous. Excellent communication skills, both verbal and written, with a friendly and professional demeanor. Strong attention to detail and accuracy in data entry and reservation management. Proficiency in using reservation software, booking systems, and Microsoft Office suite. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Customer-centric approach with a focus on providing exceptional service and exceeding client expectations. Flexibility to work non-traditional hours to accommodate client needs across different time zones. Join SVH Travel Company and become part of a dedicated team committed to creating unforgettable travel experiences for our clients, all while enjoying the flexibility of remote work.

Full-time Description MERIT is a global clinical trial endpoint expert specializing in multiple therapeutic areas. We're committed to making a difference and are seeking talented people to join our team. Collaboration and customer focus are at the core of everything we do. We value diversity and are interested in people with drive, dedication, and creative problem-solving skills. We offer flexible schedules and remote opportunities. SUMMARY: MERIT is seeking a highly organized and detail-oriented Trade Show Coordinator to join our team. In this role, you'll be responsible for planning and executing trade shows and events that drive meaningful engagement. You'll manage logistics, coordinate vendors, and ensure seamless execution from pre-show preparation through post-event follow-up. This position will play a key role in ensuring that MERIT's presence at conferences and events effectively represents our brand and supports our business goals. Location: Remote (U.S.-based) | Travel: Up to 20%, including some weekends ESSENTIAL DUTIES & RESPONSIBILITIES: Event Planning & Research: Research, summarize, and compare trade show and conference opportunities to identify the best fit for MERIT's goals Prepare clear and compelling presentations to communicate event options and recommendations to internal stakeholders Develop comprehensive event plans for each show, tracking all deadlines and coordinating across multiple teams to ensure timely execution Research, compare, and present venue options for client dinners and special events Source and coordinate caterers, entertainment, services, and equipment for events Track timelines and post-event metrics to evaluate success and identify improvements Logistics Management: Manage all trade show booth logistics, including ordering carpet, electric, A/V, materials handling, furniture, badge scanners, etc. Oversee trade show budgets, including tracking and reconciling all event-related expenses Book and manage hotel reservations for staff attending conferences, including handling changes as needed Contract with event venues and ensure all requirements are met Research options and order holiday gifts for clients Vendor & Staff Coordination: Build and maintain strong working relationships with vendors and service providers Organize staff schedules, travel itineraries, and on-site meetings Manage the full conference registration process for attendees and staff Coordinate with vendors, venues, and internal teams to ensure all details are executed flawlessly On-site Execution: Spearhead booth setup, unpacking, and display of materials and handouts Interact with staff, attendees, and partners to ensure a smooth and engaging experience Provide information and assistance to staff during events, resolving any issues quickly and professionally Willingness to travel up to 20% of the time, including occasional weekends Other duties as assigned. Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements outlined below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION & EXPERIENCE: Bachelor's degree is required (Project Management, Hospitality, PR, Management, Marketing, Communication or related fields would be helpful, but any major will be considered) 2+ years of experience required in event planning, trade show coordination, or project management Essential Skills: Meticulous attention to detail and accuracy Expert time management and organizational abilities Strong budget planning and tracking skills Ability to collaborate effectively with colleagues across multiple departments Exceptional written and verbal communication skills, with strong interpersonal abilities Adept at multitasking and performing under pressure Flexibility to adapt as priorities and timelines shift Software Proficiencies: Microsoft Office Suite including PPT, Excel, and Word Prior experience with a CRM platform like Zoho a plus Licenses or Certifications Required: None Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job, the employee is regularly required to use hands; to touch, finger and grasp, handle or feel, with repetitive motions, and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms, stoop, crouch, kneel and climb. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds What We OfferJoin a passionate team that values creativity, collaboration, and excellence. At MERIT, your work will directly contribute to building meaningful connections with our customers and partners through high-impact events. MERIT offers: Comprehensive benefits package medical, dental, vision, prescription coverage, and 401(k) Health savings account (HSA) and flexible spending accounts (FSA) Life, disability, legal services, and identity protection Paid time off, paid holidays, and a flexible work culture Competitive travel reimbursement Career growth in a performance-driven, mission-focused organization MERIT CRO, Inc. is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. It is the employment policy and practice of MERIT CRO, Inc. to recruit and hire qualified employees without discrimination based on race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, age, mental and physical disability, pregnancy, medical condition, genetic information, political affiliation, union membership, status as a parent, marital status, military or veteran status, or other classes protected by applicable law, and to not discriminate concerning compensation and opportunities for advancement, including upgrading, promotion, and transfers. We will provide reasonable accommodation to qualified individuals throughout the application, interviewing, and employment process. If you require reasonable accommodation, please contact us.

Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service. At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story. Oversee front desk operations and ensure seamless check-in and check-out processes. Manage hotel reservations and room assignments efficiently to maximize occupancy rate. Train, schedule, and supervise front desk staff to provide exceptional guest service. Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly. Maintain accurate records of guest payments, invoices, and financial transactions. 2+ years of experience in front office management or related roles. Strong organizational and time management skills. Excellent communication and customer service abilities. Proficiency in hotel front desk operations. US work authorization and the ability to pass a Front Desk Hotel Skills Assessment.

Job Summary: We are looking to add an upbeat Front Desk Agent to Punderson Manor's team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Close reservations by checking out the room at departure and explain folio if needed. Act as the main point of contact for our guests to best assist their needs with a friendly and helpful attitude. This position is temporary and hours depend on availability. Candidates must have weekend availability; shifts are 7-3 AM or 3-11 PM. Benefits Use of recreational facilities Meal Plan Referral Bonus Room, Retail, and Food Discount Free Stays at other Great Ohio Lodges Wage: DOE Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills Ability to stand for long periods of time and use of stairs required About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Details Hampton Inn & Suites - Streetsboro - Streetsboro Hotel L - Streetsboro, OH Department: Front Office Supervisor Title: Front Office Manager; Assistant General Manager; General Manager Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Responsibilities: Be flexible in regard to work schedule. Report to work on time, in proper and clean uniform, including name tag. Must have a valid drivers license and proof of insurance. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel. Be able to operate hotel reservations software competently and efficiently. Perform guest registration and room assignment and accommodate special requests of all guests. Be knowledgeable about brand specific reward programs and other frequent traveler programs. Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings). Know policies and procedures of safe deposit boxes. Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times. Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines. Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Use the AM, PM and night audit daily checklist to ensure smooth daily operations. Perform other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver. PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my as stated above. PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my job description as stated above.

Job Details Hampton Inn & Suites - Streetsboro - Streetsboro Hotel L - Streetsboro, OHDescription Department: Front Office Supervisor Title: Front Office Manager; Assistant General Manager; General Manager Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Responsibilities: Be flexible in regard to work schedule. Report to work on time, in proper and clean uniform, including name tag. Must have a valid drivers license and proof of insurance. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel. Be able to operate hotel reservations software competently and efficiently. Perform guest registration and room assignment and accommodate special requests of all guests. Be knowledgeable about brand specific reward programs and other frequent traveler programs. Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings). Know policies and procedures of safe deposit boxes. Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times. Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines. Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Use the AM, PM and night audit daily checklist to ensure smooth daily operations. Perform other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver. PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my as stated above. Qualifications PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my job description as stated above.