Member Service jobs near me - 111 jobs

Who We Are Jasper Health pairs people experiencing cancer with American Cancer Society-certified counselors for virtual, 1-on-1 support.. Our team of healthcare, technology, and consumer industry experts are dedicated to making cancer care a more human experience. Jasper Health raised $25M in Series A funding led by General Catalyst. The round, which was joined by new and existing investors Human Capital, W Health Ventures, Redesign Health, and 7wireVentures, brings Jasper Health's total funding to approximately $31 million. Jasper Health has a passionate team of world-class leaders in digital health, oncology, customer-centered design, and data science. We are rapidly adding talent to our team - come join us! Reporting to the Director of MSO Operations, this role will be responsible for the strategic direction and leadership for the overall administrative operations, which includes staff and service administration. This role is to effectively and efficiently manage the development and directions of the operational processes to drive the growth of revenue, technical productivity and promote high quality satisfaction while building relationships (internal and external) and ensuring the integration of strategic plans with company operations. Role and Responsibilities Verifying insurance: Checking the status of new and existing patients' insurance, and updating information as needed Obtaining pre-authorization: Calling to get pre-approval for recommended services and procedures Explaining financial responsibilities: Informing patients of their financial obligations Educating patients: Teaching patients about their insurance coverage Informing clinical staff: Notifying relevant clinical staff of denials Answering questions: Answering questions about billing and insurance Calculating cash estimates: Estimating cash for patients' upcoming visits or procedures Verifying customer and insurance data: Reviewing, correcting, deleting, or reentering data Maintaining confidentiality: Protecting patient information and maintaining customer confidence Strong understanding of medical terminology, such as CPT codes, diagnoses, and treatments. Ability to interact with patients and insurance companies over the phone and in person. Reviewing batch claims for submission. Reviewing and working ERAs and denials. Collecting co-payment, deductible, co-insurance and posting payments. Knowledge, Skills, and Abilities Required 3-5 years of experience in each of the following areas Customer/member service experience preferably from a health plan with a high-volume call center Provider Relations - experience dealing with provider calls and handling referrals Claims and billing - experience with insurance verification, member benefits and eligibility, explanation of benefits, ERA, etc. General administrative skills - Microsoft, Google docs, etc. Benefits Includes Flexible Paid Time Off (PTO) Health, Dental and Vision Insurance Short Term / Long Term Disability Life Insurance 401(k) Retirement Plan Flexible Spending Accounts Employee Assistance Program And more… Conditions of Employment You must be authorized to work in the United States Applicants will be required to pass a background check as a condition of employment Equal Employment Opportunity Policy Jasper Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #li-remote

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Peak Health is a growing Medicare Advantage plan in West Virginia and is now upcoming in Southwestern PA. A Medicare Product Retention team member focuses on developing and executing strategies to keep Medicare Advantage members from dis-enrolling from their plans. Their responsibilities include analyzing member data to identify trends, creating new retention programs, and collaborating with various internal departments. Also, work closely with member services to improve customer experience and loyalty. This role requires deep knowledge of Medicare products, regulatory compliance, and a strong understanding of product lifecycle management and strategy. The ideal candidate will have a strong market knowledge within the Medicare space but also local to West Virginia and SWPA. We are growing fast and ready to service our West Virginia & Pennsylvania residents. And we have just begun. So, join us on this mission to Peak! MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Associate degree in healthcare, business, marketing or related field. EXPERIENCE: 1. Five (5) years of experience related to Medicare Advantage product retention. PREFERRED QUALIFICATIONS: EXPERIENCE: 1. Seven (7) years in a Medicare Experience space working with strong knowledge and mechanics with Medicare product development for both MA and DSNP lines of Business 2. Extremely fast learner can pick up new content quickly and has knowledge of the Medicare industry and with DSNP population. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Develop and implement, member retention programs designed to maximize member lifetime value and ensure members are enrolled in the most suitable plans. 2. Analyze membership data to identify trends, evaluate the effectiveness of retention initiatives, and recommend data-driven strategies for continuous improvement. 3. Enhance the member experience by addressing concerns, providing effective solutions, and reinforcing the value of plan benefits to minimize voluntary disenrollment. 4. Collaborate with cross-functional teams-including Sales, Marketing, Operations, Finance, and Legal-to align strategies and ensure successful program implementation. 5. Research and monitor industry best practices and competitive trends within the Medicare market to maintain innovative and effective retention strategies. 6. Ensure all strategies and program activities comply with federal and state regulations governing Medicare products, including bid filings and benefit design. 7. Maintain a strong understanding of Medicare Advantage products, and the regulatory environment. 8. Utilize data analytics to identify opportunities, measure outcomes, and drive actionable improvements in retention and engagement initiatives. 9. Coordinate and manage multiple concurrent projects, ensuring timely execution and alignment with organizational priorities. 10. Communicate effectively, both verbally and in writing, to collaborate and present strategic recommendations to leadership. 11. Work effectively within a matrixed organizational structure, fostering collaboration across multiple departments and functional areas. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment. 2. Travel to the Peak Health Office will be mandated during certain meetings identified. 3. Remote work from home role. SKILLS AND ABILITIES: 1. Strategic thinking and attention to detail around relationships, sales & retention. 2. Strong Teamwork ethics with internal team along with agent force in field. 3. Knowledge of regulations governing Medicare Advantage sales. 4. Demonstrated ability to build and maintain relationships. 5. Proficiency with Microsoft Office. 6. Ability to work in a fast-paced environment. Understanding of the Medicare Advantage sales process Experience working with a CRM system. 7. Proven retention results with Medicare members within the health insurance plan space. 8. Strong attention to detail, organized and thorough with a desire for continuous process improvements. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: PHH Peak Health Holdings Cost Center: 2501 PHH Risk Admin

Job Description SISCO is looking for an experienced sales professional to launch their suite of services into new markets. Through SISCO, your broker-partners can leverage the strength of national carriers coupled with the oversight of an independent TPA. Why SISCO? "Privately Owned" does not mean private equity - Our family of companies has a history in insurance services that spans over 130 years and is characterized by organic growth with zero debt. Professional Staff - Imagine working with a team that includes ERISA attorneys, MDs, PharmDs, RNs and Health Coaches; where member service is delivered by licensed agents and the average tenure of the Account Management team is 8+ years. True Integration - SISCO's "One Roof" service model includes expert claim adjudication for both self-funded medical and insured ancillary benefits. Optional services include a suite of advocacy and population health services along with dependent audits, ben admin and enrollment/billing services. We also offer a flexible BPO service model for carriers, MEWAs, affinity groups and cost control firms. Primary Responsibilities: Leverage and expand your network with focus on channel partners whose expertise and distribution align with our strategy and value proposition. Targeted partners include carriers, affinity programs, MGUs, captives, point solutions and brokers. Continuously develop expertise, identify opportunities to solve problems through innovation. Develop and deliver effective employee benefit solutions, build strong relationships with client decision-makers. Meet and exceed sales and retention targets on your book of business. Requirements: 1-5 years of prior sales experience with a TPA, cost control vendor, MGU and/or carrier Knowledge of ERISA, Affordable Care Act, Insured Ancillary/Voluntary coverages, Affinity Programs, Captives, or TPA operations and related cost control point solutions Prefer CEBS, Self-Funded Specialist Designation and/or Licensed in Life and Health Possess excellent communication, negotiation, and sales skills Ability to travel nationwide SISCO - experience the benefits Our Mission: Simplify Benefits, Control Costs, Maximize Value The SISCO division was established by Cottingham & Butler in 1980 to serve the employee benefit needs of self-funded employer groups. Today, SISCO is a cornerstone of the C&B family of insurance services companies, headquartered in Dubuque, IA employing 1300 professional teammates across the nation. Organic growth has fueled SISCO's ability to diversify and develop complementary services relied on by over 500,000 employees. Our strategic partnerships include national carrier networks as well as various alternatives, including RBP, regional networks, innovative cost control companies, leading technology firms and proprietary network contracts with healthcare providers. Learn more at *********************

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today! What can you expect in a Financial Customer Service Representative role with TaskUs: In an Inbound Call Center setting, the Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor and troubleshooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being. Minimum Qualifications: High School Diploma or equivalent mix of education and experience is required. Previous customer service experience required. Six months as Member Care Representative 1 or previous Digital Services experience required. Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred. Call Center or Banking experience is a plus. Work Location / Work Schedule / Travel: This position is fully remote and equipment is provided. The Hours of Operation for the role are 8am-8pm 7 days a week, The work schedule offered will be within these hours and with 2 consecutive days off. No travel will be required for the role, with the exception of Equipment/Hardware Pickup at your nearest TaskUs Site. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities . If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Assistant Branch Managers are responsible for assisting and supporting the Branch Relationship Manager in the administration and efficient daily operation of their branch office, including the areas of operations, lending, product sales, member service, and security and safety in accordance with the Credit Union's objectives. They are the on-the-floor trainer for all new staff and lead by example in their sales and service activities. The focus of the Assistant Branch Manager is to assist the Branch Relationship Manager in creating a warm, friendly, and fun environment within the branch, believing that happy employees lead to happy members. Responsibilities: Identify opportunities for cross-selling various financial products and services. Provide leadership and guidance to branch staff, ensuring a positive work environment Oversee day-to-day branch operations, including customer service, staff scheduling, and problem resolution. Establish and maintain strong relationships with clients, providing exceptional service and financial guidance. Analyze clients' financial needs and offer personalized solutions Ensure client confidentiality and data security. Stay current with all banking regulations, policies, and procedures Maintain accurate records of sales activities, client interactions, and branch operations. Prepare and submit reports as required by the branch and regional management. Engage in community events in partnership with the Branch Relationship Manager and Marketing Team Other job duties and functions as assigned by leadership Mentor, coach and motivate other team members (new and existing) Inform and update staff regarding new marketing promotions Ensure on the floor marketing materials are current Follow up training for staff as needed Open and Close Branch Branch Audits Ability to review, correct and approve timecards Manage & Lead Staff to conduct Branch Operations except for: Performance Reviews and taking corrective action with employees Required Qualifications: High School Diploma/Equivalent (Required) Associates degree (Preferred) 1-3 years leadership experience (Required) 4-6 years of Retail Banking experience (Required) Notary License (Upon hire/ Required) NMLS Designation (Upon hire/ Required) Demonstrates in depth knowledge of financial products and banking regulations Demonstrates strong member advisory skills Demonstrates experience with/broad understanding of personal and commercial financial solutions What you will earn: Competitive salary Opportunity to earn incentive and bonus Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer

A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow. Here's just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.* *Eligibility requirements vary by position. Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. The Benefits of working at BJ's • BJ's pays weekly • Eligible for free BJ's Inner Circle and Supplemental membership(s)* • Generous time off programs to support busy lifestyles* o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty • Benefit plans for your changing needs* o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending • 401(k) plan with company match (must be at least 18 years old) *eligibility requirements vary by position **medical plans vary by location Front End Hourly Includes, Cashiers, Membership Sales, Front Door Greeter and Warehouse Fulfillment. Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments. Provides excellent member service in an efficient and productive manner. Maintains the overall cleanliness of the front-line department. Perishable Hourly Include Deli Clerk, Produce Clerk, and Bakery Clerk. Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensures a safe and positive environment for our members and each other. Moves with speed and agility in everything we do. Maintain a friendly and positive attitude Overnight Hourly Stocks, rotates, and stores general merchandise and/or food in the club. Ensures that all merchandise is clearly labeled and fully stocked. Maintains the neat and clean environment of the club by removing all trash and debris from the store.

Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services. Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management. Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! * Health benefits include medical, vision and dental coverage * Financial benefits include 401(k), stock purchase and company-paid life insurance * Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ******************************** * Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at *********************** The hourly wage range for this position is $17.00 to $24.00* * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service. The Opportunity: We are seeking a talented Client Growth Executive I. Under minimal supervision, this position represents, supports, and develops relationships between Velera and executive management at assigned credit unions for all aspects of Velera at an enterprise level. Incumbent will use knowledge of Velera's credit, debit, Contact Center Services & Solutions, Bill Pay, and all other lines of business in a consultative approach to manage client portfolios, and provide a comprehensive level of program consulting, strategic planning, program analysis and development, along with the sale and coordination of Velera 's products and services to increase the perception of Velera as a trusted partner and advisor. Responsibilities will be executed primarily via telephone, email and webinar interactions. However, some travel responsibilities may periodically be needed. Incumbent will develop, maintain, and execute sales strategies supporting assigned credit unions, mitigate and remedy any service or support issues, and will refer Velera products and services to the National Sales team. Incumbent will also develop and execute customized account plans to increase sales volume and market share within assigned credit unions. Incumbent will foster in-depth and productive relationships at all levels with client and Velera departments, and will promote use of Velera products and services, with the goal to position business to shape and capitalize on emerging consumer and market needs. Incumbent will review and act upon all opportunities for renewed business in an effort to retain revenues. Day in the Life: Periodically meet with client senior executives to evaluate strategic opportunities, primarily via telephone, to extend partnership and portfolio performance, demonstrating appropriate sense of urgency; continually monitor and communicate value of Velera products/solutions, and demonstrate the value of Velera partnership with assigned credit unions. Prepare and deliver accurate and timely annual Card Program Analysis to review the client's growth and profitability. Maintain a close working relationship with Member Services and serve as the client liaison to mitigate and remedy any service issues that may impact the overall client relationship with Velera. Act, in conjunction with the assigned implementation or member services representative, as a liaison for product implementations, program start-ups, and other major projects as necessary. Identify strategic opportunities while utilizing consultative sales approach that ensures client business objectives are met and performance metrics of payment portfolios are maximized. Develop and execute strategies and account plans that increase client sales volume and market share and achieve/exceed defined product and corporate objectives; consult and advise clients on how to maximize return on assets and revenue to Velera. Deliver consultative support to identify and solve multifaceted business issues across credit union's enterprise business as related to Velera products/services. Prepare proposals, negotiate contractual relationships with client, and propose and negotiate new and renewal term agreements; prepare and deliver accurate and timely proposals, pricing comparisons, pro formas and program analysis. Meet or exceed established revenue goals from the sale of new products and services. Develop sales and service goals, objectives and revenue forecasts related to assigned accounts with full accountability for results. Consult with assigned clients in creation, launch, and tracking of marketing campaigns focused on account acquisition and portfolio growth; in conjunction with each assigned client, prepare and manage running eighteen-month marketing calendar. Develop, solidify and maintain strong account relationships that result in excellent client satisfaction scores as reflected in periodic surveys; act as primary management point of contact for credit union for strategic initiatives and escalated issue resolution; support credit union's designated executive sponsor. Prepare and deliver effective and influential presentations at Velera sponsored events, credit union staff and Board of Directors, advisory groups, and other functions, as needed. Continually update the Velera Client Relationship Management (Salesforce) profile with communications, plans, opportunities and tasks related to maintaining and fostering the client relationship. Effectively manage product renewal opportunities to secure renewed relationships with clients. Actively review client landscape and recommend, develop, and implement new and creative approaches to growing Velera business; proactively manage, prioritize and engage sales leads. Maintain current knowledge of payment industry trends and innovation, and Velera products and solutions; maintain current knowledge of card, ecommerce, payments, and credit union industry related to Visa, MasterCard, FDR, Velera , and competitors. Collaborate with product team regarding new product development for credit union and consumer opportunities; coordinate interdivisional and interdepartmental communications related to serving clients with new and existing products/solutions. Must interact positively and professionally in all interactions with Velera staff, clients, and business constituents. Continuously review landscape and recommend, develop, and implement new and creative approaches to growing Velera business. Keep abreast of, and communicate with the client regarding legislative, regulatory, and procedural issues. Ensure information is current and entered into Velera client database in timely fashion. Perform other duties as assigned. Qualifications: Bachelor's degree in related field or equivalent combination of education and experience required. Minimum four (4) years marketing, business development, consulting, sales or relationship management experience required. Minimum four (4) years of B2B / B2BC experience required. Financial Services or Consulting experience preferred. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $60,500.00 - $77,100.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here . This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at ********************* for assistance.

STRS Ohio, STRS STRS Ohio is seeking a Director, Member Services, to join the Member Benefits/Member Services team. Established in 1920 and serving Ohio's educators, STRS Ohio is one of the nation's largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.9 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team. Compensation: $158,704 or commensurate with education and experience Work Schedule: 8:00am-5:00pm Monday through Friday (Onsite) General Summary: Under the direction of the deputy executive director, chief benefits officer, Member Benefits, this position is the visionary leader responsible for all member education and service delivery functions at State Teachers Retirement System of Ohio (STRS Ohio). This role champions a member-centric culture, ensuring every member interaction reflects STRS Ohio's commitment to excellence, empathy, and innovation. The Director leads a high-performing, metric-driven organization, fostering collaboration, accountability, and continuous improvement across all member-facing teams. This position is a leader of leaders, responsible for developing future talent and ensuring the department operates with a unified “one-voice” approach. Summary of Responsibilities: Lead, coach and inspire a team of managers and supervisors, setting high standards for performance, collaboration, and professional growth. Drive cross-functional collaboration between member education, services, and other departments to ensure unified messaging and operational alignment. Establish and manage a robust set of key performance indicators (KPIs) for all member-facing teams. Use data and analytics to drive continuous improvement and accountability. Direct the member education and services staff, plan and direct projects, and lead team development. Oversee succession planning, staffing, and performance management. Manage development and updates of communications related to benefits, including brochures, account statements, newsletters, and website content. Develop and manage annual plans and budgets for member services areas. Support the Deputy Executive Director and Retirement Board in strategic communication planning. The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision. Summary of Qualifications: Bachelor's degree in business or related field required. Master's degree or advanced certification preferred. Minimum of seven-10 years of progressive leadership experience in member services, customer experience or related fields, with at least five years managing leaders of leaders required. Demonstrated success in building high-performing, member-focused teams and leading large-scale change initiatives. Experience in public sector, pension administration or highly regulated environments preferred. Strong ability to analyze data, develop KPIs and drive data-driven decision-making. Ability to understand, accurately explain and apply information in the Ohio Revised Code, Administrative Code and administrative procedures directly related to the work of the team. Equal Employment Opportunity Employer Statement State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual. ADA Statement STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Posting Drug-Free Workplace Statement The State Teachers Retirement System of Ohio (STRS Ohio) is a drug-free workplace. The use of recreational marijuana and non-medical cannabis is strictly prohibited. Pre-Employment Drug Testing All final candidates tentatively selected for employment will be required to undergo a urinalysis drug screening prior to appointment. This screening includes testing for illegal substances, including marijuana. A positive test result will disqualify the applicant from employment unless valid medical documentation is provided for legally prescribed medications or a physician's recommendation for medical marijuana. Pre-Employment Background Investigation The final candidate selected for this position will be subject to a criminal background check. STRS Ohio will conduct an individualized assessment of any prior criminal convictions before making a determination regarding employment eligibility.

Hopewell Team members provide a variety of member service functions involving the receiving and/or disbursing of funds. (i.e. check or money order). Every day involves constant and direct dealing with credit union members and potential members, and requires the ability to accurately record information and communicate effectively. The teller processes transactions for members personally, over the telephone, and through the mail. Floating Tellers must have open availability Monday through Saturday. (Part-time - 20-28 hours per week - Johnstown) BASIC JOB DUTIES * Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. * Greets members and processes financial transactions, personally, over the telephone or through the mail, including opening and closing accounts, disbursing cash, issuing checks, etc. * Responds to various members' inquiries regarding the status of accounts, account discrepancies, product and/or service offers, and assists members. * Maintains current documentation. * Assists other tellers when necessary. * Maintains and balances cash drawer. * Refers product and service recommendations to help members meet their financial goals. * Issues ATM and debit cards. * Prints starter checks. Orders and inputs check orders. * Retrieves voice mail messages and returns calls to members. * Operates drive-thru teller lanes and branch video teller system. * Processes stop payment requests.. * Attends staff and department meetings. * Assumes responsibility for related duties as required or assigned. * Cross sells credit union products and services. * Ensures work area is clean, secure, and well maintained. * Responsible for compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations. PERFORMANCE MEASUREMENTS * Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. * Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained. * Good business relations exist with members. Members' problems or questions are courteously and promptly resolved. * Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities. * Required reports and records are accurate, complete, and timely. * The Company's professional reputation is maintained and conveyed. QUALIFICATIONS EDUCATION/CERTIFICATION: High school diploma or general education degree (GED); plus six months' related experience and/or training; or equivalent combination of education and experience. Must obtain State of Ohio Notary Public certification. REQUIRED KNOWLEDGE: Knowledge of Teller policies and procedures. Basic understanding of Credit Union operations. EXPERIENCE REQUIRED: Abilities generally acquired on the job in 12 months. SKILLS/ABILITIES: Ability to operate customary office machines such as photocopier, fax, adding machine, typewriter, postage machine, check encoding machine, check writer, microfiche machine, and computer. Needs to have good keyboarding skills, good communication skills, and accuracy in their work. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations. MATHEMATICS ABILITY: * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent. LANGUAGE ABILITY: * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to write simple correspondence. * Ability to effectively present information in one on one and small group situations to members, potential members and other employees of the organization.

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. JOB SUMMARY The Branch Vice President responsibilities are to coach, develop and lead all branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Branch Vice President must maintain a high level of participation within VyStar Leadership Team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities. The overall results and success of the branch team are the direct responsibility of the Branch Vice President. ESSENTIAL JOB FUNCTIONS: Ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements. Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships. Model all VyStar Excellence behaviors while performing job duties. Develop staff for succession planning within the branch network and other lines of business. Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees. Partner with internal departments that are dependent upon referrals for success. Establish and validate performance objectives for the branches consistent with VyStar Excellence and branch scorecards. Reinforce appropriate employee activities and behaviors to achieve personal, branch, and organizational objectives creating consistent expectations and course-correcting when necessary. Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions. Provide ongoing coaching for ABM including coach-the-coach evaluations, monthly performance reviews, and career progression discussions. Conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members. Prepare or assist with the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports. Support and participate in all Credit Union initiatives and campaigns. Analyze data to determine and implement staffing changes and modifications as needed. Ensure compliance with regulations, policies, and procedures and perform audits. Adhere to solid risk management guidelines in a highly regulated environment. At applicable locations, collaborate with Branch Operations Analysts to ensure compliance. Exhibit a high degree of integrity, trustworthiness, and professionalism at all times. Work from home during branch closures, such as during disaster recovery events. Actively lead by example through community service supporting the VyStar brand. Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued. As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations. Resolve member concerns independently and escalate more complex concerns as appropriate. Provide counseling to members and employees on all financial matters and make appropriate recommendations. Performs other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. EDUCATION High School Diploma/GED is required. Either an Associate's/Bachelor's degree preferred. EXPERIENCE 4 + years in a customer service, sales, community service, military service, or leadership role is required. 3 + years' experience in lead role within financial institution is required. KNOWLEDGE, SKILLS & ABILITIES A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required. Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client's or member's needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Peak Health is a growing Medicare Advantage plan in West Virginia and is now upcoming in Southwestern PA. A Medicare Product Retention team member focuses on developing and executing strategies to keep Medicare Advantage members from dis-enrolling from their plans. Their responsibilities include analyzing member data to identify trends, creating new retention programs, and collaborating with various internal departments. Also, work closely with member services to improve customer experience and loyalty. This role requires deep knowledge of Medicare products, regulatory compliance, and a strong understanding of product lifecycle management and strategy. The ideal candidate will have a strong market knowledge within the Medicare space but also local to West Virginia and SWPA. We are growing fast and ready to service our West Virginia & Pennsylvania residents. And we have just begun. So, join us on this mission to Peak! MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Associate degree in healthcare, business, marketing or related field. EXPERIENCE: 1. Five (5) years of experience related to Medicare Advantage product retention. PREFERRED QUALIFICATIONS: EXPERIENCE: 1. Seven (7) years in a Medicare Experience space working with strong knowledge and mechanics with Medicare product development for both MA and DSNP lines of Business 2. Extremely fast learner can pick up new content quickly and has knowledge of the Medicare industry and with DSNP population. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Develop and implement, member retention programs designed to maximize member lifetime value and ensure members are enrolled in the most suitable plans. 2. Analyze membership data to identify trends, evaluate the effectiveness of retention initiatives, and recommend data-driven strategies for continuous improvement. 3. Enhance the member experience by addressing concerns, providing effective solutions, and reinforcing the value of plan benefits to minimize voluntary disenrollment. 4. Collaborate with cross-functional teams-including Sales, Marketing, Operations, Finance, and Legal-to align strategies and ensure successful program implementation. 5. Research and monitor industry best practices and competitive trends within the Medicare market to maintain innovative and effective retention strategies. 6. Ensure all strategies and program activities comply with federal and state regulations governing Medicare products, including bid filings and benefit design. 7. Maintain a strong understanding of Medicare Advantage products, and the regulatory environment. 8. Utilize data analytics to identify opportunities, measure outcomes, and drive actionable improvements in retention and engagement initiatives. 9. Coordinate and manage multiple concurrent projects, ensuring timely execution and alignment with organizational priorities. 10. Communicate effectively, both verbally and in writing, to collaborate and present strategic recommendations to leadership. 11. Work effectively within a matrixed organizational structure, fostering collaboration across multiple departments and functional areas. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment. 2. Travel to the Peak Health Office will be mandated during certain meetings identified. 3. Remote work from home role. SKILLS AND ABILITIES: 1. Strategic thinking and attention to detail around relationships, sales & retention. 2. Strong Teamwork ethics with internal team along with agent force in field. 3. Knowledge of regulations governing Medicare Advantage sales. 4. Demonstrated ability to build and maintain relationships. 5. Proficiency with Microsoft Office. 6. Ability to work in a fast-paced environment. Understanding of the Medicare Advantage sales process Experience working with a CRM system. 7. Proven retention results with Medicare members within the health insurance plan space. 8. Strong attention to detail, organized and thorough with a desire for continuous process improvements. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: PHH Peak Health Holdings Cost Center: 2501 PHH Risk Admin

Job Description Title: Commercial Loan Servicing Specialist Reports to: Director of Commercial Credit Supervises: None Status: Non-Exempt Objective The Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle. Duties and Responsibilities Administers new loan origination and transfer of servicer boarding records to the core system Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities Collaborates with third-party loan servicers to ensure timely and accurate portfolio management Processes loan payments, advances, and payoffs in accordance with established procedures Monitors loan covenants, insurance coverage, and compliance deadlines Maintains complete and accurate loan documentation and servicing records Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders Responds to borrower inquiries and resolves servicing-related issues promptly and professionally Prepares and distributes reports for internal teams and regulatory agencies Supports audits, examinations, and portfolio reviews Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.) Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms Assists in gathering business requirements, mapping workflows, and configuring system settings Supports integration of third-party services, including credit bureaus, identity verification, and document management tools Conducts system testing and provides actionable feedback to development teams and vendors Monitors system performance and recommends improvements to enhance scalability and user experience Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources. Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance. Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission. Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews. Ensures system compliance with data security protocols and regulatory standards Assist in other areas as directed by Credit Union management Develop an understanding of credit union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Works well with partners and peers Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback Required Qualifications High school diploma or equivalent education and experience 3 years of experience in commercial lending or loan servicing Strong understanding of commercial loan structures, servicing practices, and regulatory frameworks Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook) Demonstrates strong attention to detail and organizational skills Values a high degree of accuracy and speed Professional demeanor Exceptional verbal and written communication skills Adapts to quick changes in pace or workload Ability to work well independently, or as part of a team Assertive problem-solving skills Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment. #CRPKMB

Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future. Responsibilities Problem Manager Ready to Transform Recurring Issues Into Lasting Solutions? We're seeking an analytical professional who can manage the lifecycle of all problems within Member Services while driving continuous service improvement. As our Problem Manager, you'll identify root causes of recurring incidents, implement permanent solutions, and work cross-functionally to prevent future disruptions while increasing operational efficiency. What makes this role different: ✓ End-to-end ownership: Manage Problem Management process aligned with ITIL best practices while serving as organizational subject matter expert ✓ Proactive impact: Identify problems through trend analysis before they become major incidents, preventing future service disruptions ✓ Cross-functional leadership: Coordinate technical and non-technical teams to investigate, diagnose, and resolve underlying issues ✓ Continuous improvement: Drive service improvement initiatives by analyzing trends and recommending proactive measures that reduce downtime What You'll Actually Do Own problem management process: Manage Problem Management lifecycle end-to-end, ensuring alignment with ITIL best practices while championing methodology across organization. Identify problems proactively: Conduct trend analysis of incidents, major incidents, and monitoring data to identify and log problems before they escalate. Lead root cause analysis: Conduct comprehensive RCA using structured methodologies such as Kepner-Tregoe, 5 Whys, or Ishikawa diagrams to determine underlying causes. Coordinate resolution efforts: Lead cross-functional technical and non-technical teams to investigate, diagnose, and resolve complex underlying issues effectively. Maintain knowledge base: Update Known Error Database (KEDB) while ensuring workarounds are documented and communicated effectively to all stakeholders. Drive metrics and reporting: Track and report problem management metrics including recurring incidents, mean time to resolve, and reduction in incident volumes. Facilitate continuous improvement: Lead post-incident reviews (PIRs) and problem review meetings while analyzing trends and recommending proactive CSI initiatives. Collaborate on permanent fixes: Liaise with Change Management to implement permanent solutions while minimizing risk and ensuring smooth transitions Qualifications What You Bring to Our Mission The foundational experience: Bachelor's degree in Information Technology, Computer Science, or related field (equivalent experience considered) Proven experience in IT Service Management (ITSM), preferably within ITIL-aligned environment ITIL v3/v4 Foundation certification (Problem Management Practitioner certification is plus) The analytical expertise: Strong analytical and problem-solving skills with structured approach to root cause analysis Ability to work under pressure and manage multiple priorities in fast-paced environment Experience conducting comprehensive trend analysis and identifying patterns in incident data The professional competencies: Analytical thinking and attention to detail: Deep dive into complex issues to identify underlying patterns and root causes Process ownership and accountability: Take full ownership of problem management process while driving results Collaboration and influencing skills: Work effectively across teams to coordinate resolution efforts and drive consensus Customer-centric mindset: Focus on preventing disruptions and improving service quality for end users Continuous improvement orientation: Proactively seek opportunities to enhance processes and prevent future issues Excellent communication, facilitation, and stakeholder management skills for all organizational levels Why You'll Love It Here We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work. Your wellbeing comes first: Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!) Mental health support and wellness programs designed by experts who get it Flexible work arrangements that fit your life, not the other way around Financial security that makes sense: Retirement planning support to help you build real wealth for the future Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage Growth without limits: Professional development opportunities and clear career progression paths Mentorship from industry leaders who want to see you succeed Learning budget to invest in skills that matter to your future A culture that energizes: People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable The practical stuff: Competitive base salary plus that rewards your success Unlimited PTO policy because rest and recharge time is non-negotiable Benefits effective day one-because you shouldn't have to wait to be taken care of Ready to create a healthier world? We're ready for you. No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you. Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice. In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $70,000 to $85,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing. #WeAreHiring #PersonifyHealth Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.

Atlas is the concierge and charge card built for those who expect more, unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability. In just 12 months, we've scaled to over $X00,000,000 in spend volume, growing double digits month-over-month, organically and without paid marketing. We're backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, Instacart, DoorDash, and leading startups. The Role In this role as Dining & Accounts Member Services Associate, you will be the member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas's standard of excellence. You'll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time. Of note: this position is for candidates located in the PST time zone. The time that you will need to be available is from 1 pm to 9 pm PST. Responsibilities Serve as the primary point of contact for Atlas members regarding dining and account-related requests. Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. Coordinate reservations, dining experiences, and special requests with precision and speed. Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. Uphold Atlas's service ethos: anticipating needs before they're voiced and turning challenges into memorable moments. Qualifications 3+ years of client service or relationship management experience in luxury dining, hospitality, or financial services. Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus. Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. Excellent multitasking and prioritization skills in fast-paced, dynamic environments. Creative problem-solver who thrives on delivering solutions thoughtfully. You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. Self-motivated, ambitious, and able to work independently with minimal supervision. Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. Preferred Qualifications Familiarity with Core Credit or other financial servicing platforms. Experience in customer-facing financial services or luxury brand environments. Prior experience managing video calls or virtual consultations (Zoom, Google Meet). Why Join Us Join a rapidly growing, mission-driven fintech redefining premium membership experiences. Work alongside a passionate, high-performing team that values empathy, accountability, and creativity. Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members. Full medical, dental, and vision coverage, with dependent contribution. 401k Plan. Flexible Time Off, so you can take the time you need. Work from Home Reimbursement to set up your space for success! Access to Atlas perks and lifestyle experiences: because you should feel like a member too! The salary range for this position is between $70,000 and $80,000, with potential for bonuses. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. The salary range is just one aspect of our total compensation package, which includes a comprehensive benefits program. This is a full-time, exempt position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Atlas is an Equal Opportunity Employer (EEO) and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any legally protected characteristic. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.

We are working with The Batten Group to find our next Unit Director in Yankton. To apply: please copy and paste this address into your browser or right-click the link and open in a new tab: ************************************************ About Boys & Girls Club of the Northern Plains The Boys & Girls Club of the Northern Plains (BGCNP) is a dynamic nonprofit organization dedicated to empowering youth across South Dakota. With locations in Brookings, Elkton, Moody County, Yankton, and Vermillion, BGCNP serves as a vital resource for children and teens, providing a safe and inclusive environment to foster growth, learning, and leadership. The Club focuses on three core areas: Academic Success, Good Character & Leadership, and Healthy Lifestyles. Through programs such as after-school tutoring and activities promoting physical and emotional well-being, BGCNP equips young people with the tools they need to thrive. Position Summary The Unit Director serves as the primary leader and representative of the Boys & Girls Club within their assigned community. This individual is responsible for the overall management, operations, and performance of the local Club site(s), including all Units, extensions, and community impact locations. The Unit Director ensures that daily operations align with organizational goals, policies, and safety standards while fostering a positive and inclusive Club culture. A key responsibility of the role is to uphold and implement the five key elements of positive youth development in all interactions with youth, staff, and families. The Unit Director oversees program quality, staff supervision, community engagement, and compliance, working closely with parents, administrative leaders, and other stakeholders on matters related to youth behavior, Club events, and operational needs. This is a high-capacity Club site, serving approximately 300 children daily, and the Unit Director will manage a team of 6-7 full-time direct reports as well as a part-time staff. While the role is primarily site-based, there is some flexibility to work remotely depending on organizational and community needs. As with all Club staff, the Unit Director is expected to champion and uphold the mission of the Boys & Girls Club. Position Duties and Responsibilities Operational Leadership & Facility Management Oversee the daily operations and management of multiple Units, Extensions, and Community Impact Sites. Ensure smooth facility operations and proactively address youth-related situations and Club-wide management needs. Manage snow days and unplanned closures by ensuring appropriate staffing and safe operations. Take ownership of unexpected or urgent responsibilities typically handled by the administrative team. Staff Leadership & Human Resources Recruit, hire, train, supervise, and motivate a team of full-time and part-time staff. Conduct performance reviews, develop performance improvement plans, and manage disciplinary actions as needed. Facilitate regular check-ins through weekly and bi-weekly one-on-one meetings with team members. Lead monthly staff meetings and facilitate required Club trainings. Ensure all Unit and Extension staff consistently implement the 5 Key Elements of Positive Youth Development. Promote and model the Club's core values: excellence, impact-driven work, teamwork, and integrity. Youth Development & Member Services Monitor and support youth behavior and discipline plans; be actively involved in major guidance and behavior matters. Ensure compliance with the Club's behavior policy, special needs protocols, safety standards, and success plans. Regularly assess program effectiveness and member outcomes; adjust programs as needed to meet youth needs. Accurately track and report on youth participation in key outcome areas: academic success, character and citizenship, and healthy lifestyles. Community Engagement & Public Relations Serve as a key representative of the Club in the community, including radio, television, print, and tours. Build and maintain strong relationships with school principals, counselors, and other educational stakeholders. Cultivate relationships with Club parents through orientations, ongoing communication, and daily interactions. Collaborate with local community groups and partners to enhance service offerings and community impact. Lead recruitment and marketing initiatives for the Unit to grow participation and visibility. Event, Program, and Grant Oversight Lead planning, execution, and follow-up for special events hosted at the Club. Administer grants by ensuring programs align with grant objectives and meet all reporting requirements. Provide program content and updates for newsletters, publications, and other communications. Complete annual assessments required by Boys & Girls Clubs of America, including Impact and Safety Assessments. Ensure consistent evaluation and reporting of program outcomes based on established deadlines. Fiscal Accountability Monitor and track budgets for staffing, events, and key program areas to ensure financial accountability. Ensure effective resource allocation aligned with organizational priorities and goals. Other Duties Perform other responsibilities as assigned in support of the mission and operations of the Boys & Girls Club. Administrative Duties and Responsibilities Meetings & Communication Attend all required organizational meetings, including monthly all-staff meetings, weekly one-on-one meetings with supervisor, and weekly Coordinator team meetings. Lead biweekly team meetings and one-on-one check-ins with all direct reports. Ensure that all Unit staff receive consistent weekly or biweekly one-on-one meetings, and that appropriate meeting documentation forms are completed and maintained. Staff Management & Evaluation Oversee the recruitment, supervision, and evaluation of direct report staff. Develop and implement performance management tools including 60-day reviews, individualized performance improvement plans, and quarterly performance evaluations. Program & Membership Oversight Monitor and analyze membership data through regular review of null reports and system entries to ensure data accuracy and effective use of the membership management system. Ensure accurate tracking of both duplicated and unduplicated youth participation across all key program areas: Academic Success, Good Character & Citizenship, and Healthy Lifestyles. Budget & Grant Administration Track and manage budgets within assigned priority outcome areas, ensuring fiscal accountability and alignment with organizational goals. Administer grants effectively by ensuring that all funded programs meet their respective grant deliverables and reporting requirements. Youth Guidance & Parent Engagement Actively support and participate in resolving major discipline and behavioral issues that arise within the Club. Foster strong relationships with parents through orientation sessions, phone calls, email updates, and regular in-person communication to build trust and engagement. Candidate Qualifications and Physical Requirements Bachelor's degree from an accredited college or university required. Demonstrated experience working with youth from preschool through 12th grade. Proven management and supervisory experience, ideally in a youth-serving or nonprofit environment. Strong leadership presence with the ability to coach, mentor, and hold staff accountable. Positive and optimistic outlook with a solutions-oriented mindset. Exceptional verbal and written communication skills. Deep understanding of youth development principles, including behavior management and treatment modalities aligned with the Club's core values of fun, supportive relationships, recognition, high expectations, and safety. Ability to provide both immediate and reflective feedback to staff, reinforcing behavior management techniques and creating an environment that supports positive youth development. Must possess the physical and mental capacity to observe, interact with, and communicate effectively among youth, staff, volunteers, and parents to ensure a safe and supportive Club environment. Ability to stand, walk, or sit for extended periods during a shift. Ability to safely and effectively operate general office equipment, including computers, phones, and copiers. This position is designated as safety-sensitive and requires consistent awareness and responsiveness to the safety and well-being of all Club members. POLICY ON PLACEMENT AND RECRUITING The Batten Group and Boys & Girls Club of the Northern Plains are equal opportunity-employers committed to the principles of non-discrimination in the workplace. Candidates will not be discriminated against based on age, race, creed, color, religion, sex, sexual orientation, national origin, disability, marital status, or any other basis that is prohibited by federal, state, or local law. The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace! All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class. The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at ************.

Join our team as a Member Service Guide - Empower your career with Devoted Health! A bit about this role: As a Member Service Guide, you'll be the primary support for our members across inbound calls, outbound outreach, and digital platforms (chat, secure messaging, email, video). Your role is about more than answering questions. It's about building trust and creating meaningful connections. At Devoted, we believe in high-quality connections: relationships grounded in respect, trust, and genuine care. You'll embody this by listening deeply, anticipating needs, and empowering members to navigate their healthcare with clarity and confidence. This is a dynamic role that flexes between inbound support, proactive outreach, and engagement across multiple channels. Success requires adaptability, being comfortable shifting priorities, adjusting to new workflows, and meeting members where they are. In every interaction, you'll bring our mission to life: treating every member like family. Position Location: Remote from home office. Must be hard wired via ethernet cable into your internet router. Call Center Hours: Our Call Center hours of operation are as follows: April - September: Monday - Friday: 8 am - 2 am ET, Saturdays: 8 am - 11 pm ET October - November: Sunday - Saturday: 8 am - 2 am ET November - March: Sunday - Saturday: 8 am - 1 am ET Your shift assigned at the time of offer will occur within the hours of operation above and will always be 8.5 hours long, inclusive of a 30-minute lunch break. Why You'll Love It Here: Competitive pay: $19-$24/hr Training & Support: paid training and continuous coaching to support growth in a meaningful career. Bonuses & Benefits: opportunities for bonuses, incentives, and advancement as Devoted continues to grow and comprehensive benefits (medical, dental, vision, PTO, 401k). A mission-driven culture where connection, compassion, and adaptability are core values. Responsibilities and Impact will include: Engage members with empathy and professionalism across calls and digital channels. Build high-quality connections that create trust and empower members to take confident steps in their care. Translate complex benefits and healthcare information into simple, clear terms. Flex between inbound service, outbound engagement, and digital outreach as priorities evolve. Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service. Master multi-tasking skills: you'll be listening to members, talking and typing...all at the same time! “Can-do” and optimistic attitude. Required skills and experience: Minimum of 1 year of experience in a call center environment. Passion for serving others and improving the healthcare experience. Proven ability to build rapport, trust, and strong relationships. Adaptability and resilience to succeed in a fast-changing, dynamic environment. Enjoys learning and applying new skills, processes, and feedback in real time. Important note for applicants applying for Bilingual roles. You must be fluent in both English and Spanish (in both written and oral communication). #LI-Remote Salary Range: $19 - $24 / hour The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Healthcare equality is at the center of Devoted's mission to treat our members like family. We are committed to a diverse and vibrant workforce. At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company - one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Requirements The Brand Manager serves as the creative and visual guardian of the company's brand identity, responsible for ensuring consistent and compelling brand presentation across all design and marketing materials. This position requires complete dedication and focus on brand visual excellence and design consistency, with full ownership of visual brand identity and design execution. This is a fully remote position that demands unwavering commitment to maintaining a cohesive and professional visual brand presence across all touchpoints. Key Responsibilities: Developing and maintaining comprehensive brand style guides, including color palettes, typography, imagery styles, and design standards Overseeing all website design, development, and user experience to ensure brand consistency and optimal visual presentation Creating and managing all marketing collateral design, including brochures, flyers, business cards, presentations, and promotional materials Designing and/or working with the head of merchandise to create all branded merchandise and swag, including apparel (hoodies, shirts, hats), drinkware (koozies, cups), shipping materials, giveaway items, event materials (tents, table cloths, banners), company stationary (letterheads, business cards, etc), marketing materials (flyers, handouts, trifolds, etc) and other branded products Working with the Director of Ops, SME sales team leaders, Member services leadership, and others to ensure all company and sales team member marketing efforts are visually on-brand and consistent across all mediums and platforms Managing relationships with external designers, agencies, and vendors to maintain quality standards and brand consistency Reviewing and approving all design work before production or publication to ensure brand compliance Conducting regular brand audits across all marketing materials and touchpoints to identify inconsistencies and opportunities for improvement Maintaining an organized digital asset management system for all brand materials, logos, templates, and design resources Collaborating with marketing teams to understand campaign objectives and translate them into compelling visual executions Creating and updating templates for consistent internal and external communications Managing the evolution of brand visual identity while maintaining core brand elements and recognition Overseeing photo and video content creation to ensure alignment with brand aesthetic and messaging Developing design briefs and creative direction for all design projects Ensuring accessibility and usability standards are met in all digital designs Managing brand quality control across all printed and digital materials Ensuring all brand marketing is compliant Staying current with design trends and best practices while maintaining brand authenticity Preferred Qualifications: Bachelor's degree in Graphic Design, Marketing, or a related field; equivalent creative brand leadership experience considered Minimum of 5 years in brand management, graphic design, or creative leadership, with significant experience in visual brand identity and design execution Proven track record of success in developing and maintaining cohesive brand identities across multiple platforms and mediums Exceptional creative vision, attention to detail, and visual communication skills Strong understanding of design principles, typography, color theory, and visual hierarchy Proficiency in industry-standard design software (Adobe Creative Suite, Figma, etc.) Experience managing vendor relationships and overseeing production quality Ability to work effectively in a remote environment while maintaining strong communication with cross-functional teams Equal Opportunity Statement: Texana Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. Texana Bank Mortgage 1680 Keller Pkwy Keller, TX 76248

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you. Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you. Life is a journey Own it! About Us: Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life. Position Summary: ACU has an exciting opportunity for a Remote Services Manager to join our Remote Experience Department in Ashland, KY. This position will assist in the daily leadership of the Call Center/ITM Department. The supervisor will adhere to all ACU policies and procedures, ensure consistency in all financial wellness conversations with members, and enhance member service by utilizing all available omnichannel tools. Job Responsibilities: 1. Manage centralized call center responsible for overseeing day-to-day operations for both the call center and ITM channels. Monitor service levels, wait times, call volumes, ITM transaction counts and staffing loads. 2. Lead the call center team to engage members through active listening to accurately identify their financial needs and recommend appropriate products, services, or solutions. 3. Ensure the branch team consistently delivers excellent experiences both for service-related needs and financial wellness needs by overseeing member service interactions, utilization of omnichannel tools available to enhance a member s experience, and proactive outreach. 4. Create a great member experience and solidify ACU loyalty by effectively responding to member needs. 5. Coach team members to manage risk scenarios by utilizing sound judgement, high ethics, and prudence built upon an extensive knowledge of ACU policies and procedures 6. Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers. 7. Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance. 8. Assist in teaching, coaching and training direct reports to utilize available resources such as outbound call, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction. 9. Ensure the team consistently meets service objectives. Identify gaps and collaborate to quickly readjust approach as needed to meet quarterly goals. 10. Prepare ITM performance reports for management, assist with daily balancing of ITM cash totals vs. core system totals, reconcile ITM check deposits. 11. Manage the life cycle of employee engagement including but not limited to hiring, training collaboration and onboarding, performance management, coaching for success, accountability, recognition, development, mentoring, and work life balance for direct reports. 12. Perform additional responsibilities or projects as assigned by senior leadership or management to support branch and organizational goals Education & Experience Requirements: High School Diploma or Equivalent Minimum 5 years of retail sales and service, retail branch banking preferred Previous experience in leadership roles preferred Required Skills & Abilities: Excellent verbal communication skills Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy Ability to work Monday through Thursday 8am to 5pm EST, Friday 8am to 6pm, and occasional Saturdays 9am to 1pm Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.