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A leading commercial real estate investment and development firm is seeking a highly organized, detail-oriented Executive Assistant. This is a key role within a collaborative, high-performing administrative team and offers direct exposure to a fast-paced, influential development group. The Executive Assistant will provide high-level administrative support to two senior executives on the Development team, with occasional support to two additional team members for scheduling and presentation/deck preparation. You'll join a tight-knit team of three EAs who work collaboratively and cross-support as needed. This role is based onsite in Century City Monday-Thursday, with the option to work remotely on Fridays. Responsibilities Manage complex calendars, daily scheduling, and meeting coordination for the EVP and SVP of Development Prepare, edit, and format decks, presentations, and development-related materials Serve as a point of contact for internal/external partners, ensuring timely communication and follow-through Coordinate occasional travel itineraries and logistics Provide light support to two additional development team members as needed Partner with the EA/Office Manager and the other Executive Assistant to ensure smooth office operations and collaborative coverage Maintain confidentiality with discretion at all times Provide 24/7 availability for urgent needs, project changes, and after-hours requests (minimal but required) Qualifications 5+ years of Executive Assistant experience Commercial Real Estate experience required Strong proficiency in Microsoft Office Suite; expert PowerPoint skills highly preferred Exceptional communication, organizational, and multitasking abilities Professional, polished, and able to anticipate needs in a fast-paced environment Team-oriented mindset with a willingness to step in and support other EAs Schedule: Monday-Thursday in office, Friday remote. 9:00 AM-6:00 PM, with flexibility for after-hours needs Compensation & Benefits $110,000 salary + Bonus PTO + Paid Holidays Medical, dental, vision 401(k) with 5% match, vested immediately

Job Title: Account Executive Compensation: Base Salary: $60-80K, Total OTE: $125K+ Uncapped Requirements: At least 3 years experience in commercial flooring or facility service sales Headquartered in the Midwest, we are one of the Largest Commercial Flooring Companies in North America, specializing in full service installation and maintenance of commercial, hospitality, medical, and higher education clients. We are a dedicated and trusted resource when it comes to full-scale flooring projects of all kinds (carpet, wood, tile, resilient, etc). Our mission is to consistently provide our customers with superior value through quality execution, service, and leadership. Due to expansion into key areas, we are in need of hiring an Account Executive with a strong background in Commercial Flooring sales. If you are interested in joining a well-trusted industry leader that pushes the envelope in the Flooring Industry and cares about providing a great working environment for its employees, then apply immediately! What You Will Be Doing You will be responsible for growing our expanding portfolio of clients as well as working with our current network of existing clients. You will be working closely with the GM and SVP to develop sales goals, target market channels, cultivate relationships and consult with potential customers, provide solutions, and close the deal. What You Need for this Position At least 3 years of experience in commercial or industrial sales Outside B2B sales experience Construction or facility service experience preferred Ability to build lasting relationships with end users, architects, designers, and contractors Account Management What's In It for You Salary range: $70K-$110K Total OTE: $125K-$250K Medical Vision Dental 401K Flexible schedule Car allowance Paid business expenses So, if you are a Sales Professional with Commercial Flooring experience, please apply today! Benefits Salary range: $60K-80K Total OTE: $125K+ Uncapped Medical Vision Dental 401K Flexible schedule Car allowance Paid business expenses Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: allyson.cronanshields@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : TM9-1733733 -- in the email subject line for your application to be considered.*** Allyson Cronan Shields - VP of Recruiting & Strategic Projects For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 03/21/2023 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

About Integrated Specialty Coverages Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we're building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. Job Summary The Senior Manager, Accident and Health (“A&H”) Claims and Customer Service is a critical position reporting directly to the SVP, A&H. The role is responsible for leading the Customer Service team as well as developing and leading the relationship with our Travel Insurance Division (referred to as INF) TPA, Robin Assist. The role ensures compliant operations and collects critical input on product usage to provide insight and recommendations into plan benefits. The ideal candidate will combine industry expertise in A&H customer and claims insurance, global regulatory navigation skills, and a strong operational and execution-oriented mindset. Position Responsibilities Policy and Plan Expertise Serve as a subject matter expert (SME) for INF travel insurance policies and plans, ensuring deep knowledge of coverage, compliance, and product details. Train Customer Service Team on policy elements (refunds, cancellations, coverage types). Monitor customer feedback to provide recommendations for product and service enhancements. Support broker partners, resolving escalations and policy-related issues. Customer Experience & Escalation Management Resolve complex escalations with empathy and expertise; step in to deliver expert-level customer service when required. Ensure communication channels are effective, customer feedback is captured, and improvement opportunities are identified. Evaluate customer interactions for quality assurance and provide coaching to team members. Design and implement proactive service strategies that focus on preventing issues before they escalate. Leadership & People Development Lead, inspire, and motivate the Customer Service team (through third party agencies), ensuring alignment with ISC's values. Mentor and develop Team Leads, focusing on accountability, and performance improvement. Deliver reporting, prioritization, and execution of operational objectives. Build a collaborative, high-performance environment leveraging principles of The Great Game of Business. Assess team resource capacity and support the hiring of new team members to meet business needs. Foster a strong feedback culture by implementing continuous improvement and retrospective practices. Operational Excellence Collaborate with ISC's CEC to ensure centralized operational procedures are adhered to. Document and standardize core procedures and SOPs. Track team performance against KPIs. Analyze data to identify trends, risks, and areas for improvement, creating reports and recommendations. Oversee CRM implementation and management, including reports, KPIs, and staffing needs. Ensure adherence to quality assurance standards across customer interactions. Manage the relationship with INF's TPA, ensuring performance and adherence to contract terms. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction Provides support and input to SVP budgeting process and ongoing management of P&L Strategic & Cross-Functional Collaboration Collaborate with Product and Tech teams to troubleshoot platform issues and enable seamless digital customer experiences. Support Process Excellence initiatives, partnering with teams to optimize workflows and operations. Data-Driven Service Management Build reporting frameworks to measure performance, service consistency, and customer sentiment. Create scalable, data-driven processes that support long-term organizational growth and performance. Minimum Qualifications Bachelors Degree in related field Minimum 8 years of progressive experience in insurance operations, claims, or customer service management, preferably with travel or health insurance products with minimum 3 years experience managerial experience Experience with managing BPO arrangements on a global basis Exceptional leadership, team development, and coaching experience, with a track record of building high-performance teams. Demonstrated expertise in complex claims handling, policy administration, regulatory compliance, and escalation management. Proficiency with CRM platforms, data analytics tools, and reporting frameworks to drive operational efficiency and customer experience. Proven ability to collaborate cross-functionally-especially with Product, Tech, Compliance, and external partners (TPAs, brokers)-for continuous improvement. Excellent communication, negotiation, and stakeholder management skills, with the ability to represent the organization with clients, partners, and regulators. Agility, ownership, and focus to deliver high-impact results in dynamic environments. Travel Insurance Product Mastery: Proven expertise in travel insurance policies, coverage options, and regulatory compliance; ability to train internal teams and broker partners on product details and claims procedures. Customer Service Excellence: Demonstrated skill resolving complex customer and broker escalations with empathy, efficiency, and professionalism; adept at designing proactive service strategies to drive satisfaction. Quality Assurance and Coaching: Experience evaluating customer interactions, providing feedback, and coaching team members to high performance and consistent service standards. Leadership and Team Development: Strong ability to mentor, inspire, and develop Customer Service Leads and staff, driving accountability, change readiness, and a culture of collaboration and continuous improvement. Operational Management: Expertise in documenting and managing standard operating procedures, tracking KPIs, and overseeing centralized processes for claims and customer service. CRM and Technology Skills: Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and digital customer service tools; skilled at data integrity, reporting, and supporting seamless digital experiences. Data Analysis and Reporting: Advanced ability to analyze customer, claims, and operational data to identify trends, risks, and actionable insights; experience developing scalable, data-driven processes and reporting frameworks. Cross-Functional Collaboration: Track record of successfully partnering with product, technology, compliance, and process excellence teams to optimize workflows and support strategic initiatives. Change Management and Adaptability: Skilled at championing change, driving operational improvements, and adapting team strategies in a dynamic, growth-oriented insurance environment. You are intellectually agile; a strategic thinker who can think deeply about business problems, break down the key issues, and implement solutions Willing to travel internationally to the Philippines This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process. The starting annual pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits. ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. National Pay Range$150,000-$190,000 USD Benefits of Working at ISC Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows Professional development opportunities Owner Referral Program Work from home reimbursement for remote/hybrid roles Canary emergency financial assistance program Comprehensive medical, dental, vision Life/AD&D Insurance Confidential, Employee Assistance Program Health Savings Account, includes company contribution Short-term disability Voluntary benefits - supplemental accident, critical illness, hospital insurance Employee discounts 401(k) Plan with company match contribution Addition Wealth Financial Wellness Program Various Time Off Programs 11 company paid holidays Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at ************* or ************. ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law. **Must be legally authorized to work in the United States.** **ISC participates in the Federal E-Verify program**

THE OPPORTUNITY The Senior Vice President of Sales provides leadership, direction, and manages Scholastic Education's field and inside sales teams and oversees its overall revenue performance. The SVP, Sales is accountable for the Education Solutions' division's sales performance and reports to the President of Scholastic Education Solutions. RESPONSIBILITIES Sales and Finances: Lead sales team strategy to achieve revenue and profit objectives. Aligns sales objectives with business strategy through participation in go to market strategic planning, forecasting, pipeline planning and budgeting. Meets assigned revenue targets and other performance objectives while successfully managing expense budgets. In partnership with professional learning and human resources, develops initiatives and performance management aimed at developing and leading change across the overall sales organization. Recruit and develop the industries top sales leaders. Continuously refines and facilitates the sales organization's Benchmark Performance Management process, assessing individual performance relative to critical performance measures ensuring all sales' team members are held accountable in providing a consultative selling approach to drive results. Provides leadership to the overall sales organization while building a culture of accountability, professional growth, high performance, and achievement. Creates and/or facilitates through data, sales plans and quotas at all levels of the sales teams in partnership with finance. Be a change agent while the division continues to transform to meet the evolving Education landscape. Via Salesforce drives sales operations and maintains and regularly update national sales pipeline with RVP's, SVP Strategic Sales, Insides sales team and other team members. Build and maintain relationships with key clients and partners. Presence at key board meetings, sales calls, and/or presentations. Lead regional management and account executives to customize proposals in key accounts. Corporate Responsibilities: Collaborate in product development and provide marketing feedback. Provide timely information to editorial regarding necessary state-level curriculum standard data that would ensure Scholastic products comply with state adaptation requirements and provide guidance during the development plans. Lead and present at regional and national sales meetings Work with marketing to drive development marketing plans and customized campaigns geared toward opportunities. Address to resolve customer issues by being a liaison between the field, corporate, and operations. Represent Scholastic in national sales events such as summits and intervention conventions. About Scholastic Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 100+ years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at ******************* Some benefits that we offer: 100% vested of 401(k) Retirement Plan after 5 years employment Up to 1M worth of supplemental Life Insurance Tuition Reimbursement Purchase Scholastic stock at a 15% discount Thank you for your consideration in choosing Scholastic. #LI-MA1 Qualifications QUALIFICATIONS Bachelor's Degree or equivalent 10+ years of relevant sales leadership experience Experience in the Education industry Successful track record building, managing, developing, and retaining a team. Commitment to diversity, equity, inclusion, and belonging in management and talent development. Strong financial and data acumen, including the ability to build business cases to support product investments and closely adhere to established budgets. Expert ability to navigate matrixed organizational structures, negotiate buy-in across diverse groups of stakeholders and diplomatically challenge the status quo while building strong collaborative relationships. Proven experience planning and executing long-term strategies that drive print-to-digital content workflows. Strong interpersonal skills, collaborative approach to problem solving, ability to function with a high degree of autonomy. Strong Salesforce knowledge Time Type:Full time Job Type:RegularJob Family Group:SalesLocation Region/State:New YorkCompensation Range:Annual Salary: 250,000.00 - 310,000.00EEO Statement: Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination. EEO is the Law Poster EEO Scholastic Policy Statement Pay Transparency Provision

Kettle is a fast growing Managing General Agency (MGA) specializing in wildfire insurance combining advanced underwriting technology with deep industry experience along with an expansion of product to include All Other Perils Property exposures. We are seeking a Senior Underwriter to join our team and expand their career in property underwriting. This role will report directly to the Senior Vice President of Underwriting with responsibility for evaluating E&S property risks to determine policy eligibility, terms and pricing along with supervision of staff underwriters along with building and maintaining key wholesale broker relationships. Primary Responsibilities Underwrite complex commercial property risks. Manage and grow a profitable book of business. Develop and maintain strong relationships with brokers and agents. Collaborate with the SVP of Underwriting and other teams to develop and launch new product initiatives. Maintain expertise in property E&S market dynamics, trends, and competitive landscape. Ensure adherence to underwriting controls, policies, and guidelines. Direct supervision of underwriters. Mentor and guide underwriters. Participate in the implementation of new policy administration and underwriting workbench platforms. Up to 20% travel is expected. Other duties as assigned. Requirements Bachelor's degree required 5+ years of experience in underwriting commercial property, preferably on an E&S basis. Prefer prior experience underwriting wildfire exposures. Demonstrated track record of building broker relationships. Ability to apply a strategic perspective to improve and generate innovative solutions within the underwriting function. Knowledge of regulatory requirements. Expertise in commercial policy forms and rating schematics. Licensed in surplus lines in the Western US required, all 50 states preferred. Experience underwriting Ground Up, Primary and Loss Limit Property accounts. Benefits Be part of a mission-driven company tackling real-world challenges. Work with a passionate and innovative team in a collaborative environment. Opportunity to influence cutting-edge wildfire risk modeling in a dynamic industry. Competitive salary and benefits package, including remote work. The salary range for this role is $120,000 - $160,000 This position is bonus eligible This position is eligible for stock options (subject to board approval) Our Kettle Inc. ("Kettle") is an equal opportunity employer. Kettle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Executive Overview The Partner/Customer Advocate is a strategically important role within the Global Partnerships & Channels (GPC), an AI-led, customer obsessed, and partner-powered organization. This role strengthens ServiceNow's relationships with top-tier partners and customers by ensuring their needs, priorities, and feedback are clearly represented in GPC decision-making. The ideal candidate must operate with executive presence, exceptional judgment, and the ability to influence senior leaders across Sales, CSM, Product, Operations, and Regional Partner organizations. This role will be a critical connective tissue point in GPC-ensuring friction is reduced, partner experiences improve, and internal alignment elevates ServiceNow's partner ecosystem to AI‑native scale. Key Responsibilities Executive-Level Partner & Customer Advocacy · Act as the voice of strategic partners and customers for GPC. · Anticipate partner/customer trends, sentiment, and escalation risk before issues arise. · Ensure GPC leadership has timely, accurate insights to drive informed decision-making. · Shape messaging and positioning for internal/external executive conversations. Escalation Leadership & Resolution Governance · Serve as point-of-contact for high-visibility partner/customer escalations aligned with GPC priorities. · Drive structured and rapid triage, ensuring cross-functional alignment within Sales, CSM, Legal, Product, and Operations. · Ensure clear accountability paths and provide transparent updates to GPC Leadership · Document systemic root causes and champion continuous improvement initiatives. Strategic Insights, Analytics & Partner Intelligence · Synthesize partner/customer feedback, market insights, and GTM execution signals into clear executive summaries. · Provide recommendations for strategic adjustments in partner motions (MSP, GSI/SI, Service Provider, Build/ISV). · Contribute to GPC strategic planning, including ecosystem AI-native transformation and CRM expansion. Operational Excellence Across GPC · Partner with PEG, Elevate teams, Geo Partner Leaders, and GPC transformation offices to streamline execution. · Ensure commitments made in executive forums, QBRs, and interlocks are tracked and delivered. · Enhance predictability, transparency, and accountability across partner-facing workflows. Cross-Functional Influence & Leadership · Influence leaders across organizational boundaries without direct authority. · Serve as a high-trust advisor to the GPC Office, supporting executive readiness and communication. · Drive alignment in messaging, partner engagement strategies, and operational decisions across GPC. Qualifications Required · 8+ years in partner management, customer success, consulting, or enterprise SaaS leadership roles. Working in a fast-paced and Global environment. · Demonstrated ability to operate with executive presence supporting SVP/GVP-level leaders. · Deep understanding of partner business models across MSP, GSI/SI, Service Provider, and ISV/Build motions. · Experience navigating complex escalations and multi-stakeholder environments. · Strong analytical capabilities with ability to synthesize executive-ready insights. · Ability to operate with urgency, judgment, and confidentiality supporting the GPC Office. · 75% travel required, including international. Preferred · Experience within ServiceNow, or comparable cloud/software ecosystems. · Background supporting global transformation initiatives, including AI-native and CRM strategic plays. · Experience engaging with top-tier partners or large strategic accounts at C‑Suite level. Core Competencies · Executive Maturity & Presence · Organizational Agility Across a Matrix · High Judgment & Ability to Navigate Ambiguity · Partner/Customer Centric Decision-Making · Impact & Influence · Growth Mindset & Change Leadership · Confidentiality & Discretion Supporting Senior Leadership · Operational Rigor & Follow-Through Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About Us At Litify, we're revolutionizing the Legal industry by being the platform powering legal's top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500's fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we're at the heart of legal innovation. About the Role We're seeking a Director of Revenue Operations to lead and scale our revenue engine across marketing, sales, and customer success. This role will design and optimize the systems, processes, and analytics that drive predictable growth. The ideal candidate is a strategic operator who thrives at the intersection of data, technology, and go-to-market strategy. Key Responsibilities: Partner with the SVP of Sales and executive leadership to define and execute a data-driven revenue strategy aligned with company goals. Design, document, and optimize revenue processes across the customer lifecycle, from lead generation to renewal and expansion. Own and enhance the GTM tech stack to ensure data integrity, scalability, and team productivity. Extensive hands-on experience with Salesforce CPQ, including configuration, pricing rules, product setup, and system administration to ensure seamless sales operations. Build and maintain accurate forecasting models; collaborate with Finance to report on key revenue metrics and performance trends. Develop and maintain dashboards and KPIs that provide clear visibility into pipeline health, conversion rates, and customer lifecycle performance. Partner cross-functionally with Marketing, Sales, Customer Success, Product, and Finance to align on targets, handoffs, and incentive structures. Build, mentor, and lead a high-performing Revenue Operations team that scales with company growth. Analyze historical performance, market potential, and account data to inform territory design, segmentation, and coverage models. Collaborate with Sales Leadership, Strategy, and Finance to align territories and headcount plans with business objectives. Support GTM planning cycles by providing data-driven insights, scenario modeling, and performance analysis. Maintain clean, accurate CRM data (e.g., Salesforce) through process governance and change management. Monitor and evaluate sales coverage effectiveness, proactively identifying and resolving gaps. Empower Sales teams with actionable dashboards, reports, and insights that drive execution and accountability. Partner with Marketing Operations to optimize lead flow, streamline MQL-to-SQL handoffs, and improve conversion efficiency. Lead special projects such as market expansion, vertical alignment, and sales capacity modeling. Oversee sales prospecting programs in partnership with Account Executives and SDRs to maximize pipeline generation. Qualifications: 8+ years of experience in Revenue Operations, Sales Operations, or a related function. Proven experience supporting high-growth B2B SaaS or technology companies. Strong expertise in CRM and marketing automation systems Deep understanding of revenue analytics, pipeline management, and GTM metrics. Exceptional communication, leadership, and project management skills. Analytical mindset with the ability to translate data into actionable insights. Disclosure: The estimated base salary pay range for this role is $165,000-$180,000. You may also be offered a bonus and benefits. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is for the expectations as laid out in the , however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

**The Best Teams are Created and Maintained Here.** + The Maintenance Installation Business Developer is responsible for driving new business growth by identifying, pursuing, and securing contracts for small scale landscape construction services and installation projects. This role requires a strong balance of sales expertise, industry knowledge, and relationship management to expand the client base, increase revenue, and ensure long-term customer satisfaction. **Key Responsibilities:** + Generate new business opportunities through prospecting, networking, referrals, and cold outreach + Build and maintain a healthy pipeline of opportunities for installation projects outside the Maintenance book of business. + Develop customized proposals and sales presentations that address client needs and highlight company value + Negotiate and close contracts in alignment with company pricing standards and profitability goals + Build strong, long-term relationships with property managers, developers, general contractors, and decision-makers + Serve as the primary point of contact during the sales cycle and ensure a smooth transition to operations teams post-sale + Conduct regular follow-ups to ensure client satisfaction, identify upsell opportunities, and drive retention + Stay informed on local market conditions, competitor activity, and industry trends to identify new opportunities + Represent the company at trade associations, networking events, and community engagements. + Leverage market intelligence to position the company as a preferred partner for landscaping installation solutions + Partner with estimating, operations, and project management teams to ensure accurate proposals and service delivery. Review large scale ($1M or greater) jobs with senior leadership (SVP) + Work with branch and senior leadership to set annual sales goals, budgets, and strategies + Maintain accurate records of sales activities, pipeline development, and results using CRM systems **Education and Experience:** + Bachelor's degree in business, Horticulture, Landscape Architecture, or related field preferred (or equivalent work experience) + 3-5 years of proven success in B2B sales preferably in landscaping, construction, property management, facility management or related service industries + Knowledge of landscape maintenance and installation practices, horticulture, and project management fundamentals + Strong sales, negotiation, and presentation skills + Self-motivated, results-driven, and comfortable working independently + Proficiency with CRM tools, Microsoft Office Suite, and sales reporting **Physical Demands/Requirements:** + Regular local travel to client sites, industry events, and networking opportunities + Office-based activities including proposal development, client follow-up, and team collaboration + Ability to physically perform the basic life operational functions of walking, standing, and kneeling + Valid driver's license with a clean driving record **Work Environment:** + Works in an indoor office and outdoors during construction site walks or project evaluations + Requires occasional evening and/or weekend networking events or meetings **_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._** **_This job description is subject to change at any time._** **Compensation Pay Range:** 65,000 - 85,000 **_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._ _It's Not Just a Team. It's One BrightView._

Avalyn is reimagining the future of pulmonary fibrosis treatment with a pipeline of new inhaled formulations of approved medicines designed to reduce systemic exposure and deliver medication directly to the site of disease. Pulmonary fibrosis is characterized by scarring of lung tissue, decline in lung function, and reduced exercise capacity and quality of life, and is associated with increased mortality. Currently approved therapeutic options slow pulmonary fibrosis progression but are associated with significant toxicities that restrict their use and dosing. Avalyn's inhaled approach tackles the underlying pathophysiology of pulmonary fibrosis at its source and is designed to reduce systemic exposure and deliver medication directly to the site of disease. Avalyn's AP01 is an optimized inhaled formulation of pirfenidone, currently being studied in the ongoing MIST Phase 2b study in progressive pulmonary fibrosis (PPF). AP01 has been assessed in over 150 individuals with different forms of pulmonary fibrosis and demonstrated clinical proof-of-concept with improved efficacy and safety compared to historical data with existing therapies. The company completed two Phase 1 studies for AP02, inhaled nintedanib, for the treatment of idiopathic pulmonary fibrosis (IPF) and is planning a Phase 2 clinical trial. For more information, please visit avalynpharma.com and follow us on LinkedIn. Position Overview: The Director, Supply Chain will focus on ensuring continuous supply for Avalyn's clinical trial materials, including drug-device combination products used across Avalyn's inhaled therapy portfolio. This leader will collaborate cross-functionally with Clinical, Quality, Regulatory, and Project Management, as well as Contract Manufacturing Organizations (CMOs) and device manufacturers globally to accomplish project objectives and timelines. The role includes developing strategies for labeling, packaging, and distribution of study drug and associated devices, overseeing global inventory, and ensuring regulatory compliance across multiple regions. The Director will play a key role in planning and managing clinical supply activities required for Phase 1-4 studies worldwide. This position will also be responsible for hands-on monitoring and tracking inventory levels, identifying potential supply chain issues and providing feedback and recommendations to the appropriate resources regarding demand, expiry and resupply of products. This position will report to SVP, Product Development. Key Responsibilities: · Develop and implement strategies for manufacturing, labeling, packaging, device handling, distribution, and return of clinical trial materials (CTMs), including drug-device combination products, to support early- to late-stage clinical trials. · Manage end-to-end global supply logistics, including international shipment planning, temperature-controlled distribution, and regional customs/export requirements. · Develop forecasts for clinical packaging, labeling, and distribution activities. Create and maintain global CTM inventory at multiple depots to ensure uninterrupted supply across US, EU, and rest-of-world clinical sites. Develop RFPs and manage clinical supply packaging/labeling contract with vendors · Partner with Clinical Operations, Quality, Regulatory and Project Management to ensure timely delivery of CTM to clinical sites in compliance with global regulatory requirements. · Select CTM labeling and packaging vendors and participate in vendor audits, as applicable. · Maintain CTM inventory at multiple study depots to ensure sufficient inventory at clinical sites. · Work closely with the Finance Department to ensure the cost and movement of CTMs are accurately reported, providing finance with reports of monthly activity and ending balances. · Procure comparator or commercial products as needed to support clinical trials. · Direct and provide oversight to CTM packaging and labeling activities at vendors and distribution of clinical supplies to depots and clinical sites. · Provide operational and financial planning and maintenance of clinical supplies. · Serve as the primary point of contact for all CTM supply chain activities, internally and externally to clinical supply chain vendors and contractors. · Review clinical trial documents, such as investigator brochures and clinical study protocols to understand impact on supply and to strategically design supply plans to ensure continuous support for clinical trials. · Coordinate review of packaging/labeling batch records and other quality-related documentations for release of study drug and devices. · Manage package and label development/approval process and distribution timelines. · Act as the unblinded contact for Avalyn Pharma on all blinded studies. · Oversee the return of malfunctioned devices and defective products to manufacturer for analysis and replacement. · Participate in the development and implementation of IRT systems to support global trials and ensure accurate tracking of drug-device supplies. · Promotes a feedback culture and constantly improving their own and their teams' skills through lessons-learned reviews at project completion. · May manage, coach, and mentor direct reports. Key requirements for this role are: · Bachelor's degree in life sciences, supply chain management, engineering, or business major · 10+ years of pharmaceutical industry experience in clinical supply chain management, including direct experience supporting combination drug-device products or inhaled delivery systems (respiratory product development strongly preferred). · Certification in Supply Chain Management (APICS CIPM/CSCP) preferred · Proven past experiences in supply chain leadership role with a strong track record of achievement through pivotal trials · Direct experience in launching CTMs for a large global clinical study is desirable · Demonstrated experience managing global clinical supply chains, including labeling, packaging, distribution, and CMO/third-party vendor oversight across North America, EU, and other international regions. · Hands-on experience managing clinical supplies for multiple, parallel trials and navigating global regulatory requirements (e.g., EU Annex 13, FDA, MHRA). · Strong understanding of clinical protocols and study designs, and hands-on experience implementing IRT systems for global trials. · Thorough understanding of global regulatory requirements related to labeling, packaging, and distribution of drug-device CTMs · Self-motivated, independent, and able to work effectively in a small team and fast-paced environment who understands the need for growth and is receptive to constructive feedback · Domestic and international travel is required to visit and audit vendors, attend training, and conferences (up to 10%) · To ensure that the highest level of services is provided, additional duties may be assigned, and evening, weekend and holiday work may be required Proposed pay range$200,000-$230,000 USD

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development - from early concept to launch and live operations. Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge! Role overview As a Specialized Services Business Development Manager, you'll be instrumental in expanding Keywords Studios' Player Engagement Services. You will focus on driving adoption of Trust & Safety, Monetization, and VIP Concierge services, while building strong relationships with global game publishers and developers. You'll join a global team and play a key role in developing go-to-market strategies, identifying and closing strategic deals, responding to customer RFIs/RFPs, and driving cross-Keywords business opportunities - using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and support growth across multiple divisions. If you're passionate about player communities, business development, and delivering commercial outcomes, this is a role where you can make a real impact. What are we looking for? Our Specialist has a knack for the following skills: Business Development & Strategy * Develop and execute GTM strategies to drive adoption of new product features. * Build and execute strategic deals and partnerships to accelerate our Specialized Services adoption and revenue growth. * Represent the Player Engagement team as the primary point of contact for cross Keywords Studios business opportunities with a focus on T&S, Monetization, and VIP. * Receive & Respond to customer RFI / RFP's. * Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services and expanding to other Keywords divisions. Analytics * Provide weekly, monthly, and quarterly business reviews on the cross-KWS opportunity pipeline and progress. Communication * Work closely with internal teams to drive alignment on business objectives and client initiatives. * Present proposals, negotiate deals, and communicate complex commercial opportunities effectively. * Promote a culture of accountability, collaboration, and customer obsession. You'd be a great fit for this role if you have: * 5-7 years of business development experience in Trust & Safety, Monetization, or VIP Concierge services within the video game industry. * Proven experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP). * Track record negotiating and executing complex deals in excess of $5M. * Strong critical thinking, commercial creativity, and process-driven execution. * Data-driven mentality and ability to work through ambiguity. * High attention to detail and ability to perform under pressure and deadlines. * Excellent written and verbal communication skills. * Self-motivated and able to thrive in a remote working environment. * Willingness to travel as required. What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Salary range: $150k - $200K USD yearly Medical, Dental and Vision Vacation, flexible paid time off, Personal days Sick leave Corporate holidays, including floating holidays Life & Disability coverage Paid Basic and AD&D insurance Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage Phases of our recruitment journey: * You send us your application with your updated resume. * After reviewing your candidacy, we invite you to our online language assessment (Community Management and English) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close! * Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated. * If you successfully pass the test - we'll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager. * At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at ************************************************************ ____________________________________________________________________________ Role Information: EN Studio: Keywords Studios Location: America Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote Location: Oregon United States

Department: Client Services Reports To: SVP, Client Services Who We Are Impiricus is one of the fastest-growing companies in North America, enabling pharmaceutical brands to transform how they engage healthcare providers (HCPs). Our newest platform-Ascend-is an AI-powered, always-on engagement engine that integrates compliant messaging, MSL/rep orchestration, next-best-action intelligence, and white-space activation. We partner with leading life-science companies to deliver breakthrough commercial impact. Job Summary The Ascend Director, Client Program Management is the connective tissue for Ascend client programs-part strategist, part operator, part relationship-builder. This leader is responsible for ensuring programs are designed with excellence during late-stage sales cycles, successfully transitioned into execution, and managed with rigor through launch and ongoing optimization. You will be the internal subject-matter expert on all components of the Ascend offering (Rep Connect, Virtual Coordinator, MSL Assist, sample/access workflows, AI chat, SMS/email/web automation, field orchestration, targeting/NBA data flows, etc.). You'll work directly with senior commercial and medical leaders at pharma companies while also driving cross-functional alignment inside Impiricus (product, engineering, content/MLR, data science, and operations). This is a highly visible, high-impact role that shapes both our client experience and the future of Ascend. Program Design & Client Strategy (Selling + Early-Stage Partnership) Serve as lead strategist in late-stage sales conversations to translate brand goals into Ascend program architecture, including channel mix, workflows, KPIs, and data integrations. Build program frameworks and scoping documents that help clients visualize how their Ascend deployment will operate. Present confidently to VP/SVP/Director-level leaders across Commercial, Digital, Field, Medical, and Access teams. Collaborate with Sales, Solutions, and Product to ensure a seamless handoff from pitch → contract → implementation. Implementation & Project Management Own the end-to-end delivery for assigned Ascend programs from kickoff through launch. Develop and maintain detailed project plans, timelines, risk logs, and stakeholder maps. Coordinate with engineering and data teams on requirements for CRM feeds, targeting, NBA logic, user provisioning, and compliance setup. Manage the MLR process for all content tied to automated messages, AI workflows, and HCP surfaces. Ensure deployments are on-time, on-budget, and aligned with client expectations. Client Leadership & Relationship Management Act as the primary operational point of contact for client stakeholders. Lead standing weekly meetings, performance reviews, and program governance sessions. Escalate issues proactively and communicate solutions clearly. Build trusted relationships with senior client leaders and help expand scope through excellence in delivery. Performance Monitoring & Optimization Define KPIs and partner with analytics teams to monitor message engagement, HCP activation, conversion, and rep/MSL connectivity. Lead quarterly business reviews (QBRs) with actionable insights and optimization recommendations. Influence the product roadmap by identifying patterns and client needs discovered in delivery. Cross-Functional Leadership Serve as the internal SME for Ascend, ensuring consistency across programs and scalability of our delivery model. Mentor a team of project managers and coordinators as the Ascend portfolio grows. Drive continuous improvement in processes, templates, documentation, and methodologies. Qualifications 8-12+ years experience in pharma/biotech commercialization, digital engagement, medical affairs, or SaaS client delivery. Strong understanding of HCP engagement, CRM workflows, omnichannel, field team operations, MSL processes, and MLR. Willingness and ability to travel onsite to lead in-person kickoff meetings with clients (1-2/ month) Demonstrated track record of exceptional program/project management skills Proven ability to operate with executive-level clients and also dive into tactical execution. Experience in a high-growth, fast-moving environment-comfortable building structure where needed. Excellent communication skills, with the ability to translate technical and operational topics into client-friendly language High ownership mindset, impeccable attention to detail, relentless follow-through. The base salary range for this role is $130,000 - $145,000. Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth. Benefits Impiricus focuses on taking care of our teammates' professional and personal growth and well-being. Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy - recharge your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup: We'll ship you the gear you need to create a comfortable workspace at home. 401(k): Save for your future with tax advantages (and company match!) Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Senior Associate, Business Development Projects DEPARTMENT: Business Development REPORTS TO: SVP of Business Development FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE As a Senior Associate, Business Development Projects, you'll independently manage smaller business development deliverables from start to finish - coordinating content, timelines, and feedback to ensure on-time, high-quality submissions. You'll collaborate with internal teams across the company, helping to bring together the right voices and information to tell the right story. This role is perfect for someone who's detail-oriented, curious, and proactive - a strong communicator who can keep complex projects moving while learning the art of business development in sports and entertainment. Essential Duties and Responsibilities Manage smaller proposals, presentations, and RFP responses from kickoff through submission Coordinate timelines, deliverables, and communication across multiple internal stakeholders Collect, organize, and edit content from subject matter experts - ensuring clear, cohesive messaging Support the development of outlines, response strategies, and presentation materials Proofread and format materials for consistency, accuracy, and brand alignment Partner with creative and marketing teams to design polished, visually compelling deliverables Schedule and lead meetings with contributors to keep projects on track Help identify opportunities for process improvements and workflow efficiency Bring a positive, solutions-oriented attitude to every project and team interaction SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience 1-2 years of experience in business development, project coordination, project management, marketing, or communications, ideally within a fast-paced environment agency, sports & entertainment) Bachelor's degree preferred (or equivalent experience). Excellent organizational and time-management skills; able to manage multiple priorities simultaneously. Skills and Abilities Strong written and verbal communication skills with a desire to grow as a writer and storyteller Proficiency in Microsoft PowerPoint, Word, and Excel; experience with project management tools (Asana, Hive, Trello, or similar) a plus A proactive, team-first mindset - comfortable asking questions, seeking clarity, and taking initiative Calm and professional under pressure; committed to deadlines and quality COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: Remote PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Channel Operations Manager Location: United States; Remote, EST Experience: Mid-Senior Level Job Function: Business Transformation Employment Type: Full Time Industry: Computer and Network Security Job Summary We're looking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that power Keyfactor's global channel motion. The Channel Operations Manager is responsible for managing, optimizing, and improving the systems, processes, and data that support Keyfactor's global channel go-to-market motions. This role is part of the RevOps organization (Business Transformation) and focuses on operational excellence rather than direct partner engagement. The person in this role will own the day-to-day administration and enhancement of the Partner Portal, maintain data quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs, Operations, Finance and Business Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams Applicants must hold US citizenship or US permanent resident status. Job Responsibilities Partner Portal Operations & Optimization Oversee the day-to-day functionality, performance, and user experience of the Partner Portal. Partner with the Business Analytics team for advanced reporting requests and data deep-dives. Prepare insights that support decision-making for the SVP and VP of Channel Sales. Cross-Functional Collaboration Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements. Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement. Provide subject-matter expertise on channel operations during cross-functional project planning and execution. Implement system updates, enhancements, and configuration changes to improve usability and partner engagement. Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders to identify improvements and manage a backlog of portal enhancements. Develop and maintain documentation, user guides, and internal enablement materials for portal functionality. Channel Process Optimization Champion process improvements across channel and resale workflows to support scalability and operational excellence. Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance. Ensure alignment with broader RevOps standards, system architecture, and governance requirements. CRM & Systems Management (Salesforce & Related Tools) Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures. Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping. Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment. Maintain system rules, validation, and data governance for channel-related fields and automations. Partner Program Administration Maintain accurate partner program tiering according to program rules and criteria. Support program audits and ensure partner compliance with program requirements. Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation. Reporting & Insights Build and maintain basic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends). Strong analytical skills. Self-motivated with the ability to manage projects to completion with minimal oversight. Able to thrive in a fast-paced, deadline-driven environment. Demonstrated ability to influence, motivate, and mobilize team members and business partners. Ability to use original thinking to translate goals into the implementation of new ideas and design solutions. Minimum Qualifications, Education, and Skills High School diploma, or equivalent experience. Strong business and technology acumen. Experience managing or participating in cross-functional projects. Strong knowledge of Microsoft Operating Systems and products. Significant experience in a similar role. Strong company software technology knowledge. Significant Salesforce experience or another CRM. Experience managing or working with Partner Portals or similar partner-facing platforms. Proficient in Microsoft Windows and Office. Strong oral and written communication skills. Strong organizational, multi-tasking, and time management skills. Strong collaboration skills within a team and other areas. Strong interpersonal skills. Travel Requirements Up to 10% travel time required. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings - followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via ******************** and/or telephone at ************** to request and arrange for accommodations at any time. Keyfactor Privacy Notice

Centessa Pharmaceuticals plc (Nasdaq: CNTA) new kind of pharmaceutical company with a deconstructed R&D environment that prioritizes data driven decision making led by subject matter experts. Centessa is advancing a portfolio of high conviction programs with strong biological validation. Our asset-centric model offers a unique R&D logic that has been applied by single asset companies to improve productivity. This operating model has minimal centralized infrastructure, reduced hierarchy, and exclusive focus on data driven capital allocation. Our teams are uniquely incentivized to expeditiously interrogate key scientific hypotheses. We believe the asset-centric model can lead to improved success rates for programs with greater speed and modest costs. SUMMARY: Centessa continues to expand its CMC group and currently seeks an Executive Director of CMC, to lead our small molecule development programs across all CMC functions. This individual will be responsible for driving technical strategies, managing outsourced manufacturing partnerships, and overseeing all aspects of CMC development from early-to late-stage development and clinical studies. This high-impact leadership role requires a blend of scientific expertise, operational savvy, business acumen, technical efficiency, and strategic foresight. The ideal candidate brings deep experience in small molecule drug development, excels at cross-functional collaboration, and thrives in a growth-stage biotech environment. The Executive Director, CMC will report directly to the SVP, CMC and will have ownership across the CMC function to include strategy, direct reports, team management, cross-functional leadership, and external manufacturing on our pipeline programs. Travel to vendors both domestically and internationally will be required. RESPONSIBILITIES: Strategic Leadership Oversee the implementation of end-to-end CMC strategy across Centessa's development programs Translate development goals into robust CMC plans, ensuring alignment across R&D/early stage, Clinical, Quality, and Regulatory functions Develop long-term development manufacturing strategies that consider Phase 1/Phase 2 forecasting, demand forecasting, investment planning, inventory control, and vendor relationships Proactively identify and mitigate technical, production, and supply chain risks Operational Oversight Act as the CMC team representative member in cross-functional developmental teams Oversee outsourced manufacturing activities, including CDMO contract negotiations and performance management Ensure timely delivery of clinical supply and maintain timelines for Registration/Primary Stability, PPQ/Commercial, and Phase 1/Phase 2 drug substance and drug product batches. Manage the development of budgets and timelines for CMC operations and report regularly to leadership Drive cross-functional meetings and milestone planning to support timely execution across drug substance and drug product for development programs Interface closely with key stakeholders in Quality, Regulatory, Supply Chain, Clinical, Legal, Finance, Project Management, and Non-Clinical teams in the development and execution of CMC plans Assist in developing documents and maintain compliance consistent with GLP and GMP standards for pre-clinical, early- and late-stage clinical development (pre-IND through Phase 3+) Develop and oversee SOPs, protocols/reports, and phase-appropriate specifications for pharmaceutical development and manufacturing activities Oversee technical transfer activities of API and drug product for supply chain resilience Manufacturing and Technical Execution Supervise drug substance and drug product manufacturing and coordination of labeling, packaging, and distribution Oversee sourcing, planning, and logistics for raw materials, APIs, excipients, and required specialized critical reagents or equipment to meet production requirements Manage analytical method development and validation for starting materials, in-process controls, and final release and stability Participate in manufacturing site visits and pre-approval inspection readiness initiatives Identify, select, and manage CDMOs for process optimization, non-GMP and GMP manufacture and supply of API and drug product in support of ongoing pre-clinical and clinical programs, including delivery of scalable and cost-effective manufacturing routes that meet business requirements Regulatory Affairs Collaborate with Regulatory Affairs to support the preparation and submission of CMC sections (INDs, IMPDs, NDAs, etc) Address CMC-related and pertinent cross-functional questions from regulatory authorities and ensure submission and response timelines are met QUALIFICATIONS: Thorough understanding of cGMP requirements for pharmaceutical products Strong organizational, interpersonal, leadership, and decision-making skills Ability to work independently in a fast-paced dynamic environment with multiple projects and competing priorities Demonstrated ability to coordinate CDMO activities in the development and commercialization of pharmaceutical products Excellent organizational skills, project management skills and detail-orientated leadership approach Strong experience with chemical and physical characterization of small molecules Knowledge of regulatory environment (ICH/FDA/EMA regulations) and experience with organizing and writing regulatory submissions Understanding of product quality attributes control strategies as applied to small molecule synthetic processes EXPERIENCE: Master's degree in Organic Chemistry, Pharmaceutics, Chemical Engineering, or related scientific discipline (PhD preferred). Minimum 15 years of pharmaceutical industry experience including at least 8 years in CMC. Strong track record in CMC leadership across small molecule early-phase development and late-stage filing activities, including management of US and international CDMOs Extensive experience working with CDMOs and managing external partnerships In-depth knowledge of cGMP regulations and best practices in both clinical and commercial manufacturing Demonstrated success in process development, scale-up, and validation Prior experience drafting and submitting CMC content for regulatory filings in the U.S. and international markets, and interacting with global health authorities (IND, IMPD, NDA, MAA) Strong communication, project management, and organizational skills Proven ability to lead cross-functional teams in a fast-paced, evolving environment Strong skills in identifying and resolving critical issues Strong track record in effectively working with senior management Compensation The annual base salary range for this position is $285,000 - $370,000. Individual compensation within this range will be determined based on a variety of factors, including qualifications, skills, relevant experience, and job knowledge. In addition to base pay, this role is eligible for a discretionary annual bonus and participation in our equity program, allowing you to share in Centessa's long-term success. Centessa also offers a comprehensive benefits package, which includes a 401(k) plan, company-sponsored medical, dental, vision, and life insurance, generous paid time off, and a health and wellness program. POSITION: Full-Time, Exempt, Flexibility for Remote Work EEOC Statement: Centessa Pharmaceuticals believes in a diverse environment and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Centessa Pharmaceuticals will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Please note: We will not assign referral rights for any unsolicited resumes from recruitment agencies.

What We Do Roo (************ has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets. Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!Summary The Director of Sales Operations is a senior leader responsible for architecting, scaling, and optimizing the systems, processes, and insights that power Roo's revenue engine. This role oversees the full Sales Operations strategy, partnering closely with Growth, Data, Finance, and Marketplace leadership to ensure predictable forecasting, high-quality data infrastructure, and strong cross-functional alignment across all marketplace teams. This leader owns sales compensation design, HubSpot governance and automation, sales forecasting, market-level performance analytics, and the operational frameworks that support both day-to-day execution and long-term strategic planning. They will build and lead a high-performing Sales Ops team while driving operational rigor, data accuracy, and consistency across our revenue motions. The Director of Sales Operations plays a critical role in enabling scalable growth for the business, ensuring the systems and insights underpinning our sales engine are robust, efficient, and aligned to company objectives. Core Responsibilities Sales Operations Leadership & Strategy Build and own the long-term Sales Operations strategy aligned to Roo's revenue growth, GTM model, and marketplace dynamics. Establish scalable processes, standards, and systems across supply and demand-facing teams. Serve as the primary operational thought partner for the CRO, SVP Marketplace and management team. Define and manage the roadmap for CRM architecture, automation, and workflow optimization (HubSpot). Drive operational readiness for monitoring supply/demand, product initiatives, and GTM expansions. Sales Forecasting & Revenue Predictability Oversee all forecasting activities in partnership with Finance and Data. Implement multi-level forecasting (bottom-up, top-down, weighted pipeline, trend-based). Develop dashboards and reporting structures to support monthly pipeline reviews and KPI tracking. Establish clear methodologies for pipeline hygiene, data integrity, and forecasting accuracy. Sales Compensation & Performance Management Own end-to-end compensation design, governance, and quarterly/annual comp planning. Develop scalable, transparent commission structures aligned with revenue goals and market conditions. Oversee quota setting, territory design, rep capacity modeling, and incentive administration. Partner with People Ops and Finance to ensure compliant and timely payouts. Cross-Functional Collaboration & Alignment Partner deeply with Finance, Data and Growth teams to ensure strong data integrity and actionable insights. Collaborate with marketing and BD leadership on end-to-end lead management, routing, and funnel optimization. Create aligned SOPs between Sales, Marketing, Growth, and Customer Success. Support cross-functional strategic initiatives, including OKR planning and cross-team capacity modeling. Operational Excellence & Tooling Own HubSpot configuration, governance, and optimization as the system of record for sales. Drive automation across reporting, lead management, account health, and performance metrics. Evaluate, implement, and integrate additional sales tech stack tools as needed. Ensure high adoption and enablement through structured training and documentation. Team Leadership & Development Lead, mentor, and develop a high-performing Sales Ops team (including managers and ICs). Establish clear KPIs, operating cadences, and accountability mechanisms. Foster a culture of continuous improvement, operational rigor, and data-driven decision making. Qualifications Required 10+ years in Sales Operations, Revenue Operations, or Sales Strategy roles, with at least 5 years leading teams. Experience in B2B SaaS, marketplace, or startup environments where GTM motion, CAC/LTV, and field strategy are critical. Expert-level knowledge of HubSpot CRM design, sales automation, reporting, and lifecycle configuration. Deep experience owning sales forecasting, pipeline management frameworks, and revenue predictability. Demonstrated success designing sales compensation plans, quotas, and performance incentive systems. Strong experience collaborating with Data and Finance teams on reporting, ETL/data source issues, attribution, and forecasting. Ability to set vision and drive from strategy to execution in ambiguous, fast-moving environments. Exceptional analytical problem solving with mastery of spreadsheets, dashboards, and data interpretation. Excellent written and verbal communication skills with the ability to influence executive stakeholders. Preferred Experience scaling Sales Ops teams from early stage to growth phase. Experience in online marketplaces or multi-sided platforms. Familiarity with field operations, capacity planning, and GTM design across both supply & demand motions. Experience with advanced forecasting models or RevOps tools (Clay, BoostUp, Gong, etc.). Success in This Role Looks Like Predictable, consistent forecasting accuracy across all revenue teams. Highly optimized HubSpot architecture with strong adoption and data hygiene. Clear, scalable processes for the full sales lifecycle, from lead capture to retention. A confident, aligned partnership between Sales Ops, Growth, Data, Finance, and Marketplace leadership. A strong Sales Ops team executing against an evolving roadmap with clarity and accountability. Success Indicators (First 12 Months) 1. Clear Daily Prioritization in HubSpot Every frontline seller and AM can log into HubSpot and immediately see an accurate, prioritized task list, based on SLAs, pipeline stage, account health, and market maturity. Adoption >90% and demonstrated improvements in follow-through (task completion, outreach cadences, etc.) 2. Unified, Market-Level Growth Operating Model Standardized dashboards and forecasting models for each active market (supply, demand, conversion, pricing signals). This model becomes the single source of truth for CRO, Growth, and Data (this can be negotiated with Albert) 3. Fully Systematized Lead Management + Routing End-to-end funnel architecture redesigned and automated in HubSpot. Clear SLAs defined and automatically enforced (alerts, escalations, task creation). Demonstrable improvement in lead response times and conversion rates. 4. A Quota-to-Cash Compensation Engine That Works Smoothly All comp plans redesigned using best-practice models. Quarterly payouts occur with no escalations and Reps report high clarity around how they earn, and Finance validates predictability in commission accruals via eNPS and quarterly people team surveys 5. Forecast Accuracy ↑ and Forecast Variability ↓ Team delivers consistent forecast accuracy within an agreed margin. Forecasting moves from reactive to trend-driven: supply/demand forecasts, AM book growth, pipeline forecasts, territory-level projections. 6. Data Integrity Foundation Fully Stabilized Key CRM fields standardized, deduplication automated and consistent. Data quality SLAs with Data Team partnership. Data team validates that Sales Ops governance materially reduces errors in downstream reporting. 7. HubSpot Infrastructure Designed for Scale Lifecycle, automation, scoring, and workflows modernized to support 2-3x volume without manual intervention. Clear documentation and training in place so new hires reach competency faster. Improved Sales Enablement tools deployed. 8. Improved Supply Engagement & Retention Ops and product workflows built to reduce drop-off. Supply churn down quarter-over-quarter. Clear, atomic drivers of supply retention identified and built into dashboards and AM tasks. 9. Leadership Bench Strengthened A clear internal promotion path for Sales Ops ICs and managers (especially Jesse). Evidence of increased autonomy and decision-making across the team. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. Note: We've recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication ******************* is not legitimate. All official Roo communication will always come *************. Exact compensation may vary based on skills, experience, and location. California pay range$180,000-$230,000 USDNew York pay range$180,000-$230,000 USDWashington pay range$160,000-$210,000 USDColorado pay range$150,000-$195,000 USDTexas pay range$150,000-$195,000 USDNorth Carolina pay range$145,000-$185,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!

PURPOSE AND SCOPE: The main focus of the Project Assistant is to provide support to the members of the clinical project team, in order to facilitate management of clinical trials. The Project Assistant will ensure that the Project Manager is reinforced in the implementation, maintenance, and close-out of research trials. Project Assistant is expected to have working knowledge of databases and programs and perform administrative tasks to back the team members with clinical trial execution as needed. PRINCIPAL DUTIES AND RESPONSIBILITIES: Effectively utilizes databases and programs as deemed necessary. Maintains clinical project files to internal standards and regulatory requirements. Contributes to the preparation of presentations and reports. Ensures study documents meet FDA/ICH/GCP guidelines. Collects and prepares information for use in discussions/meetings. Attends and records minutes for internal and external clinical meetings. Provides recordkeeping and reporting to support investigator payments for assigned projects. Prepares, track and review patient payments Collects enrollment of patients to assure each subject is flagged appropriately in the systems. Effectively communicates with internal and external personnel, as well as clients and vendors. Establishes and maintains trial master files (i.e., hard copy and electronic folder set-up, filing, tracking, archiving) in compliance with SOPs, ICH and GCPs. Creates and maintains study tracking documents. Collects study documents from investigative sites, reviews and prepares document submissions to review boards for approval Tracks and assists with study start up activities Tracks study specific training at site and facility level Tracks the SVP review and approvals for study conduct at sites and tracks corporate review and approvals for study conduct at facilities. Maintain sponsor/study-required databases. Creates and maintains study tracking documents Liaise with internal data management team to trouble shoot issues on data deliverables Develops and implements study-related materials and coordinates distribution to sites. Assists with development of tools that can be utilized across studies. Provides solutions to routine project questions and issues related to project milestones and deliverables to ensure that projects remain on schedule, while meeting quality expectations and client satisfaction goals. Under general supervision, follows established company policies and procedures and applies acquired job skills. Drives issues to closure, despite obstacles and opposition. Maintains positive attitude throughout process. Performs functions that require full knowledge of general aspects of the job. May be asked to perform assignments requiring considerable research and initiative. Provides review of site regulatory documents for compliance with ICH GCPs and FDA guidelines and regulations related to clinical trials. Provides PM support for project timelines, action item follow-up, monthly reporting requirements and technical Provides administrative support, including document preparation, scheduling, and meeting coordination May be assigned specifically to one or more distinct projects which supports Project Manager and team. Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. Assists with various projects as assigned by direct supervisor. Must maintain confidentiality and a high degree of sensitivity inside and outside of the company. Other duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel 10% or less. Availability outside of office hours required as needed (through e-mail, phone, etc.) EDUCATION: Required: Bachelor's degree in subject matter relevant to the position (if no Bachelors, then 5 years of direct relevant experience in a similar role in the Pharmaceutical/Biotech or Device industry) Participation in and documentation of training on GCP/ICH Guidelines and FDA regulations for clinical trials in the drug, biotech or device industry. EXPERIENCE AND REQUIRED SKILLS: 1 - 2 years' related experience (Project Assistant). Familiarity with study compliance (FDA ,ICH GCP) and local regulations. Maintains up-to-date knowledge of current regulations and guidelines to ensure compliance required. Advanced computer proficiency, especially MS Office. Ability to multi-task, work independently, take initiative, and complete tasks to deadline. Excellent oral and communication skills. Superior customer service skills. Excellent time management and organizational skills. Experience with an electronic Clinical Trial Management System preferred.

The responsibilities for the BRM will include P&L growth, Customer Satisfaction, and Employee Satisfaction of the portfolio. All of the delivery and operations teams for the portfolio will belong to the BRM. * Define the long-term approach/ plan for the portfolio and execute the plan with quarterly and monthly KPIs. * Stakeholder Management - building and managing client relationships at the VP, and SVP level. * Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction * Work closely with customer-side decision makers for upselling and cross selling all service lines such as Data and Analytics, AI, Application Development and Maintenance Services, Digital, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud. * Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis. * Define and execute the portfolio specific plan for building new relationships and elevating the TCS brand. * Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs) * Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments. * Identifying and mentoring team members into future leaders within the account and beyond. * Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders. * Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments. Qualifications: * Experience with rapid growth in accounts and experience in global delivery model. * Prior experience of managing a P&L in a leadership role is a must. * Experience of Sales role in Healthcare or distribution/Retail Industry * Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer. * Ability to work with different teams in various service lines and functions, across various time zones * Willingness to travel per business needs Salary Range: 117,600 - 162,400 a year #LI-MM6

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. The Director, Customer Experience & Success will lead a team of 30+ people and be responsible for scaling and evolving the global Customer Success organization. This role involves developing and implementing strategies to enhance customer satisfaction, creating a resilient team culture and structure, and collaborating with other departments to improve overall customer support processes and technology. FLSA Classification Exempt Reports to SVP, Operations Essential Job Duties * Define and execute the customer support and order fulfillment experience, ensuring scalable service delivery across industries, customer segments and network of warehouses and truckers * Own the order-to-cash customer journey and lifecycle management, driving retention, loyalty and long-term customer value * Champion a customer-first culture, driving operational excellence and fostering a mindset of agility, ownership, and continuous improvement. * Build and mentor a high-performing customer service team responsible for predictably delivering the Xenon arc customer experience * Establish metrics and feedback loops to monitor customer satisfaction, on-time delivery, and service quality-translating insights into strategic initiatives that elevate customer experience * Analyze customer feedback and trends, proactively identifying opportunities and solutions to streamline processes and reduce bottlenecks, including the creation of escalation and resolution frameworks * Create and monitor KPIs across service teams, using performance data to guide team development strategy and resource allocation * Evolve service delivery processes and tools that support scale, speed, and flexibility-leveraging automation, ERP platforms, and data analytics to continuously optimize performance * Lead workforce planning and talent development, building a resilient team structure that can flex with seasonality and business expansion * Influence cross-functional planning and product/service innovation to resolve most common customer challenges Preferred Qualifications * Bachelor's degree in business administration or management with relevant work experience in a customer service/support/success role managing customer issues and escalations * Demonstrated success building and leading teams of 20+ people * Proven ability to balance strategic planning with hands-on execution in a fast-paced, high-growth setting * Detail oriented, hands-on leadership and coaching experience * Proficiency using Microsoft Office Suite is required. Familiarity with ERP and CRM software and/or D365 and Zendesk preferred! * Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams * Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives * Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions that advocate for the customer Benefits * We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match. * Vacation - Annual accrual is 120 hours, prorated based on start date. * Sick Time - 1 hour for every 40 hours worked * Paid Holidays - New Year's Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day Location & Commitments * Full-time, permanent * Reports to office HQ in Rosemont, IL * Work Schedule: 4 days in-office, 1 day work from home Physical Demands * Must be able to remain in a stationary position * Must be able to operate a computer Travel Required * Moderate (up to 20%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Title: Real Estate Development Manager Company: Lifestyle Development Services, LLC. Department: Development Reports To: SVP, Development, The Team You Will Join: At LC, we look at each development with a sense of purpose. As such, Lifestyle Communities' (LC) Development team leads the nation in planning communities that bring people together and enrich neighborhoods. You'll join a dynamic team dedicated to handling all aspects of development from start to finish to ensure that our vision is never lost in the final product. Who You Are: As the Development Manager, you will oversee the planning, coordination, and execution of residential/multi-family and mixed-use projects within the company's portfolio. You will work alongside the development team to support the development process, from project conceptualization to project completion, while adhering to budgets, timelines, schedules, and quality standards. You will work closely with internal teams, external consultants, contractors, and government agencies to deliver successful residential/multi-family development projects. The Difference You Will Make: Oversight for contracting and performing due diligence tasks with respect to zoning, title, environmental risk and other potential obstacles to development. Coordinate with consultants and municipalities, negotiating and coordinating with architects and engineers, and reporting on project progress to principals. Work collaboratively with internal departments such as legal, development, construction, Home and Hospitality, finance, and external consultants throughout the development process, taking the lead and/or assisting in a supportive or collaborative role where necessary to identify and/or mitigate key project risks. Identify, propose, and support the implementation of creative or alternative project development approaches that reduce exposure to project risks and improve development schedules. Manage the entitlement process for projects from start to finish by supporting zoning, permitting, regulatory compliance, design, due diligence, legal efforts, and community development actions to ensure successful completion and gain entitlements and infrastructure services for projects. Monitor project progress, identify potential risks and issues, and implement mitigation strategies to ensure projects are delivered within budget, schedule, and quality parameters. Work with internal business partners to create business case justification. Manage deal timeliness, property standards and budget goals alongside internal partners. Learn and project manage deals in new real estate markets and determine local and regional zoning and licensing requirements. Follow and adhere to project objectives and scope, engage project resources, develop, and manage the execution of the project plan, monitor progress, and keep department leaders informed throughout the duration of the process. Guide and assist projects at each stage of the process (conceptual, discovery, execution). Ensure all projects follow a standardized process for reporting, filing, and project scheduling as it relates to the development process. Assists with project schedules for the development team and interfaces with public sector clients, local jurisdictions, owners, architects, engineers, design consultants, and other stake holders. Identify opportunities for process optimization, innovation, and sustainable practices within the development design and planning functions. Implement best practices to drive efficiency, quality, and cost-effectiveness. Keep up to date on changes in zoning regulations, land use policies, and environmental requirements to ensure project compliance. Complete other projects as directed and assigned by senior leadership. What You'll Bring: A strong background in real estate development, including market analysis, site selection, financial analysis, and project management. A “swiss army knife” type of mentality that thrives in a broad array of situations and has the energy and aptitude to grow and evolve along with our company. Understanding of real estate concepts and principles. Exceptional ability to gather, analyze and present project details in a thorough and concise manner. Strong knowledge of real estate development principles, including market analysis, financial analysis, due diligence, entitlement processes, and project management. Proficient problem solver with results driven mindset. Teamwork approach - ability to work effectively with other Lifestyle companies (especially Development, Construction, Home and Hospitality business units) Advanced skills in Microsoft office and Excel necessary. A highly organized, self-directed, and self-motivated mindset. Professional certifications or affiliations in real estate development, project management, or related areas are a plus. Ability to multi-task and work in a fast-paced, dynamic environment. Direct Reports and Reporting Relationship None, however, the ability to achieve results by working with others within the organization, regardless of the reporting relationship, is a critical success factor. Minimum Qualifications Bachelor's degree real estate, urban planning, architecture, business administration, or a related field or a combination of education and/or experience. Minimum of five (5) years of professional, hands-on real estate experience preferably with a focus on multifamily, retail, and/or mixed-use with the demonstrated ability to oversee the entire lifecycle of project from concept through completion. BRG123 Lifestyle Communities (LC) is an Equal Opportunity Employer.