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Student receptionist skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical student receptionist skills. We ranked the top skills for student receptionists based on the percentage of resumes they appeared on. For example, 32.4% of student receptionist resumes contained scheduling appointments as a skill. Continue reading to find out what skills a student receptionist needs to be successful in the workplace.

15 student receptionist skills for your resume and career

1. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how student receptionists use scheduling appointments:

Optimize student satisfaction by scheduling appointments in person or by telephone.
Greet and screen students and visitors Collaborate with TRC staff in scheduling appointments Coordinate and complete clerical duties

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how student receptionists use phone calls:

Received and greeted any students/visitors, answered telephone calls, scheduled quarterly check-ups.
Prioritized and organized various phone calls and appointments in a fast-paced environment.

3. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how student receptionists use telephone calls:

Determine students residency status and enter admissions Respond to emails and telephone calls from applicants Enter admission decisions into pathways system
Served as assistant to office coordinator to improve effectiveness through routing telephone calls, photocopying student literature and receiving mail

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how student receptionists use customer service:

Delivered quality customer service through timeliness, friendly interactions, flexibility, and effective communication.
Received numerous verbal accolades from customers and supervisors for my outstanding customer service.

5. Front Desk

Here's how student receptionists use front desk:

Fast pace, front desk; high incoming calls, cashier, scheduling, retail, and light cleaning.
Worked the front desk greeting, directing, and handling numerous student requests, questions, and complaints.

6. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how student receptionists use financial aid:

Answer phones, fax and copy documents, make appointments for Academic Counselors, Strengths Coach and Financial Aid Adviser.
Provided back office support for financial aid coordinators and admission specialists as assigned; updated files and records.

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7. PowerPoint

Here's how student receptionists use powerpoint:

Provided assistance with Microsoft Word, PowerPoint, Excel, and Internet research.
Created high quality PowerPoint presentations for the accountants, updating diligently address and data inventory in the customer relationship management system.

8. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how student receptionists use direct calls:

Answer multiple phone lines and direct calls to appropriate personnel.
Received messages and direct calls to the appropriate person.

9. Multi-Line Phone System

Here's how student receptionists use multi-line phone system:

Maintained daily logs, greeted students, checked out materials, answered calls (multi-line phone), and scheduled appointments.
Greet students and faculty; answer and operate multi-line phone system; prepare classrooms for instructors

10. Administrative Tasks

Here's how student receptionists use administrative tasks:

Performed routine administrative tasks such as organizing classroom material, maintaining files, and offering information to visitors.
Demonstrated flexibility by performing various administrative tasks such as filing and stuffing mailings.

11. Transferring Calls

Here's how student receptionists use transferring calls:

Support administrative staff in answering all incoming inquiries, transferring calls and distributing mail to requested personnel.
Handled incoming calls for 50 Jesuit Priests living in the residence by answering and transferring calls.

12. Alumni

Alumni is a term used for graduate students of a school, college, university, or any other educational institution. The term is also used for employees of a company or a previous member of a group or an organization that has been retired. Alumni represent the institutions or organizations that they were previously associated with.

Here's how student receptionists use alumni:

Compiled addresses of returned mail for the Data Analysis team and the Alumni Association.
Helped assemble alumni gifts for Reunion weekend.STUDENT FINANCIAL SERVICES RECEPTIONIST YALE UNIVERSITY

13. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how student receptionists use ran:

Ordered, opened and distributed office supplies weekly, and ran errands.
Answered phone, ran errands, took messages, helped office manager

14. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how student receptionists use greeting guests:

Complete requests by greeting guests, both in person and on the telephone: answering and referring inquiries.
Maintain professional communication etiquette via phone, emails, and greeting guests.

15. Word Processing

Here's how student receptionists use word processing:

Managed a variety of responsibilities in busy office environment including: data entry, word processing accounts receivable and general office duties
Provided secretarial/word processing/telephone answering services to over 100 clients in an extremely high-traffic, fast-turnaround office.

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List of student receptionist skills to add to your resume

The most important skills for a student receptionist resume and required skills for a student receptionist to have include:

Scheduling Appointments
Phone Calls
Telephone Calls
Customer Service
Front Desk
Financial Aid
PowerPoint
Direct Calls
Multi-Line Phone System

Administrative Tasks
Transferring Calls
Alumni
RAN
Greeting Guests
Word Processing
Multi-Line Telephone
Fax Machines
Event Planning

Office Equipment
Client Appointments
Office Projects
Student Organizations
Telephone Switchboard
Office Support
Appointment Calendar

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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