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Support manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Dr. Laurent Josien
Support manager example skills
Below we've compiled a list of the most critical support manager skills. We ranked the top skills for support managers based on the percentage of resumes they appeared on. For example, 7.5% of support manager resumes contained project management as a skill. Continue reading to find out what skills a support manager needs to be successful in the workplace.

15 support manager skills for your resume and career

1. Project Management

Here's how support managers use project management:
  • Promote quality management, change control, risk management and customer satisfaction through in-house developed SharePoint application for Project Management.
  • Develop and manage budget ensuring effective use of district funds through strong project management, effective technology procurement and deployment.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how support managers use technical support:
  • Maintained software updates and enhancements Administered executive seminars, sales presentations and demonstrations Technical liaison between staff and technical support.
  • Developed 24/7 technical support, procuring company equipment, ensuring secure internal and external support, improving contingency plan.

3. PowerPoint

Here's how support managers use powerpoint:
  • Trained all associates on safety policies and operational procedures through PowerPoint presentations, work instructions and computer-based training.
  • Developed presentation materials including MS PowerPoint and Adobe Connect Pro presentations and handout materials.

4. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how support managers use windows:
  • Guided massive growth in Microsoft Windows and Linux server infrastructure while improving availability.
  • Researched competing Windows products and developed user-interface.

5. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how support managers use logistics:
  • Provided oversight and input for logistics program management to include cost account management, cost forecasting and earned value management.
  • Required to set up and manage logistics and operations in remote global locations, utilizing temporary facilities and personnel.

6. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how support managers use support services:
  • Directed and coordinated administrative services, to include office clerical and support services, and telecommunications.
  • Manage department with responsibility for overall performance for home support services in community.

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7. Process Improvement

Here's how support managers use process improvement:
  • Supervised our market-level Leadership Council that consisted of high-performing operations coordinators from the East Coast regions working on process improvement projects.
  • Trained new managers in international regions and implemented process improvements to ensure effective and consistent results from region to region.

8. Customer Support

Here's how support managers use customer support:
  • Designed and implemented spares reporting metrics, enhancing our customer support and reducing capital investment in spares by approximately one-third.
  • Enhanced customer support by devising and incorporating professional call center that replaced 7 small individual call centers operations.

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how support managers use hr:
  • Conducted all HR functions including performance evaluations and recommending disciplinary action.
  • Partnered with HR to manage suspensions, terminations, work safety incidents, and performance plans reports at the VP level.

10. SQL

Here's how support managers use sql:
  • Developed SQL scripts for data mining and modification of databases based on customer requirements.
  • Initialized new customer setups and conducted database maintenance using SQL Management Studio.

11. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how support managers use management system:
  • Implemented incident automation from multiple monitoring systems into Remedy's Incident management system with automatic paging on High/Critical incidents.
  • Direct departments personal in accordance with Business Management Systems towards execution of work that deliver business plans and initiatives.

12. Direct Reports

Here's how support managers use direct reports:
  • Implemented automated customer satisfaction survey and compiled reports for each direct reports' monthly review.
  • Provide personalized coaching to direct reports to ensure they are provided with development opportunities.

13. Front End

Here's how support managers use front end:
  • Supervised and oversaw cashier performance while ensuring adherence to policies and procedures for front end operations.
  • Direct supervisory responsibility for thirty front end associates, including scheduling training and performance management.

14. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how support managers use payroll:
  • Managed payroll issues, authored and performed performance appraisals and disciplinary actions.
  • Managed the migration and re-location of physical to virtual payroll infrastructure.

15. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how support managers use sales floor:
  • Supervised other sales floor associates by giving direction and providing timely feedback and recognition.
  • Expedite communication between upper level management and sales floor/cashier staff.
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Dr. Laurent Josien

Associate Professor, Chair of the Marketing and Entrepreneurship Department, SUNY Plattsburgh

Excel is an important skill to have. Having a certification is a big plus to have on your resume. Not a skill, but having some internship experience is also a high-value item on your resume.
Do you want to know more?
Read more about what experts have to say about support manager

List of support manager skills to add to your resume

Support manager skills

The most important skills for a support manager resume and required skills for a support manager to have include:

  • Project Management
  • Technical Support
  • PowerPoint
  • Windows
  • Logistics
  • Support Services
  • Process Improvement
  • Customer Support
  • HR
  • SQL
  • Management System
  • Direct Reports
  • Front End
  • Payroll
  • Sales Floor
  • ITIL
  • QA
  • SLA
  • Level Agreements
  • Amazon Web Services
  • Training Programs
  • Performance Reviews
  • Direct Support
  • Inventory Control
  • Inventory Management
  • Technical Issues
  • Customer Complaints
  • KPI
  • Loss Prevention
  • SharePoint
  • Developmental Disabilities
  • Disciplinary Actions
  • Google Drive
  • POS
  • Customer Inquiries
  • Strong Management
  • Enterprise Support
  • Problem Resolution
  • Performance Evaluations
  • Customer Issues
  • Store Operations
  • Chat Support
  • Unix
  • Escalation Support
  • Customer Relations
  • ISO
  • Sales Associates
  • Electric Pallet Jack

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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