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Switchboard operator, receptionist skills for your resume and career

Updated January 8, 2025
4 min read
Switchboard operator, receptionist example skills
Below we've compiled a list of the most critical switchboard operator, receptionist skills. We ranked the top skills for switchboard operators, receptionist based on the percentage of resumes they appeared on. For example, 15.9% of switchboard operator, receptionist resumes contained greeting visitors as a skill. Continue reading to find out what skills a switchboard operator, receptionist needs to be successful in the workplace.

15 switchboard operator, receptionist skills for your resume and career

1. Greeting Visitors

Here's how switchboard operators, receptionist use greeting visitors:
  • Provided general receptionist duties such as greeting visitors, sorting and distributing incoming mail, scheduling and coordinating FEDEX shipments.
  • Handled responsibilities of greeting visitors and patients in a warm and professional manner.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how switchboard operators, receptionist use data entry:
  • Operated PBX ACD switchboard non-emergency and after hours emergency calls Computerized data entry billing, scheduling and medical chart filing
  • Complete overflow work from other offices within the facility including preparation of correspondence and data entry.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how switchboard operators, receptionist use customer service:
  • Functioned as customer service associate via telephone to expedite resolutions to customer complaints enhancing relationships with customers increasing sales and profits.
  • Provided exceptional customer service by answering incoming calls on the switchboard and distributing the calls accordingly and accurately.

4. Front Desk

Here's how switchboard operators, receptionist use front desk:
  • Managed daily front desk operations, created training manual; oversaw personnel matters including annual salary reviews and interviewing.
  • Worked as a Front Desk Representative/Switchboard Operator for an assistant living facility.

5. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how switchboard operators, receptionist use scheduling appointments:
  • Performed tasks of responding to calls and scheduling appointments with patients.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how switchboard operators, receptionist use telephone calls:
  • Greeted visitors, provided directions, accepted and routed telephone calls, addressed visitors questions and problems and maintained paperwork.
  • General clerical duties including, answering telephone calls, sorting and distributing both U.S. mail and in house mail.

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7. Emergency Calls

Here's how switchboard operators, receptionist use emergency calls:
  • Routed emergency calls appropriately and relayed written or verbal messages.
  • Updated emergency guidelines and handled emergency calls promptly.

8. Transferring Calls

Here's how switchboard operators, receptionist use transferring calls:
  • Answered multiple phone lines, transferring calls, and directing the inquiry of all callers.
  • Answer incoming calls, transferring calls to correct location, and taking messages as needed.

9. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how switchboard operators, receptionist use direct calls:
  • Reprogrammed systems Friday and Monday mornings to redirect calls to switchboard to allow for smooth start of business day.
  • Answered 12 outside phone lines, direct calls, took messages, Greeted and referred customer to appropriate services.

10. Multi-Line Phone System

Here's how switchboard operators, receptionist use multi-line phone system:
  • Answered multi-line phone system; greeted guests and created documents using Microsoft Word, Excel, PowerPoint, and Access.
  • Greeted all incoming visitors, clients, and subcontractors while operating a multi-line phone system for all 3 companies.

11. Multi-Line Switchboard

Here's how switchboard operators, receptionist use multi-line switchboard:
  • Operated a multi-line switchboard, routed phone calls throughout the facility and managed the paging units for effective interdepartmental communications.
  • Managed multi-line switchboard - responsibilities included taking messages, forwarding calls, providing information, greeting and assisting customers.

12. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how switchboard operators, receptionist use clerical support:
  • Answered telephone, screened and directed calls- Provided general administrative and clerical support
  • Provided clerical support for Personnel Department.

13. Administrative Tasks

Here's how switchboard operators, receptionist use administrative tasks:
  • Process patients documents files and maintain current inventory of active cases complete all necessary administrative tasks.
  • Performed clerical or administrative tasks, such as organizing and filing employment applications.

14. Route Calls

Here's how switchboard operators, receptionist use route calls:
  • Operate multiple-line telephone switchboard console and route calls to the appropriate person or location within the corporate office.
  • Transfer and route calls and messages, and assist customers with dealership and licenses Plates.

15. Word Processing

Here's how switchboard operators, receptionist use word processing:
  • Perform typing, create, and edit word processing and spreadsheet documents.
  • Use Computer for various application such as database managements or word processing.
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List of switchboard operator, receptionist skills to add to your resume

Switchboard operator, receptionist skills

The most important skills for a switchboard operator, receptionist resume and required skills for a switchboard operator, receptionist to have include:

  • Greeting Visitors
  • Data Entry
  • Customer Service
  • Front Desk
  • Scheduling Appointments
  • Telephone Calls
  • Emergency Calls
  • Transferring Calls
  • Direct Calls
  • Multi-Line Phone System
  • Multi-Line Switchboard
  • Clerical Support
  • Administrative Tasks
  • Route Calls
  • Word Processing
  • Clerical Tasks
  • Computer System
  • Inbound Calls
  • Visitor Badges
  • PBX
  • HR
  • Paging Systems
  • Direct Visitors
  • Conference Calls
  • Telephone Switchboard
  • Multi-Line Telephone System
  • Fax Machines
  • Pc Support
  • PowerPoint
  • Public Address
  • Conference Room
  • Patient Appointments
  • Two-Way Radio
  • Greeting Callers
  • Communication Systems
  • Patient Charts
  • Relay Messages
  • Switchboards
  • Bank Deposits
  • Travel Arrangements
  • Customer Complaints
  • Mass Mailings
  • FedEx
  • Postage Machine
  • Greeting Clients
  • Verbal Messages
  • Interoffice Communication Equipment
  • Busy Switchboard

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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