Salesforce Administrator 2
Systems administrator job in Austin, TX
This position serves as a hands-on System Administrator for Client's Salesforce Orgs. This position requires a wide range of skills from setting up new Orgs from scratch, integration with 3rd party tools, migration of data, use of CI/CD frameworks, troubleshooting systems including production and other administrative tasks as required. This position will require hands-on experience as an Administrator and prior Salesforce custom development experience is a plus. Familiarity with DocuSign and Azure Data Factory is also a plus. The Client's Salesforce team follows Agile (Scrum), and this role should have experience with Agile methodologies. This position requires availability for 24/7 support.
Candidate Skills and Qualifications:
Years
Required/Preferred
Experience
7
Required
Experience as a Salesforce Administrator, managing, maintaining, and overseeing the support of Salesforce Orgs and its environments. Implement and improve security policies and practices.
7
Required
Experience in Software Development Lifecycle (SDLC) process, coding standards, change control, and version management including CI/CD toolsets such as Flosum.
7
Required
Experience in data migrations, data quality, systems integrations, 3rd party applications, and AppExchange products.
7
Required
Experience is overseeing and providing guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls and recommending technology solutions.
5
Preferred
Experience in implementing various authentication protocols (oAuth) to integrate 3rd party applications. Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.).
2
Preferred
Experience in Salesforce implementation and development and in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components.
2
Preferred
Experience with Salesforce integration tools like MuleSoft, Azure Data Factory and Jitterbit.
2
Preferred
Agile Software Development Methodologies Experience.
2
Preferred
Knowledge in implementing solutions using configurations (no-code) such as Flows, process builders, and workflow Rules, etc.
Salesforce Administrator
Systems administrator job in Austin, TX
Direct Client: Texas Health and Human Services Commission
Job Title: Salesforce Administrator
Duration: 8+Months
Contract
Hours Per Week: 40 Hr
Interview Type: Webcam or In-Person
Ceipal ID: STX_SFDC571_MA
Requirement ID: 529601571
Texas Health and Human Services Commission requires the services of 1 Systems Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 2, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.
All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.
This position serves as a hands-on System Administrator for HHSC Salesforce Orgs. This position requires a wide range of skills from setting up new Orgs from scratch, integration with 3rd party tools, migration of data, use of CI/CD frameworks, troubleshooting systems including production and other administrative tasks as required. This position will require hands-on experience as an Administrator and prior Salesforce custom development experience is a plus. Familiarity with DocuSign and Azure Data Factory is also a plus. The HHSC Salesforce team follows Agile (Scrum), and this role should have experience with Agile methodologies. This position requires availability for 24/7 support.
SKILLS:
(7 Required) Experience as a Salesforce Administrator, managing, maintaining, and overseeing the support of Salesforce Orgs and its environments. Implement and improve security policies and practices.
(7 Required) Experience in Software Development Lifecycle (SDLC) process, coding standards, change control, and version management including CI/CD toolsets such as Flosum.
(7 Required) Experience in data migrations, data quality, systems integrations, 3rd party applications, and AppExchange products.
(7 Required) Experience is overseeing and providing guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls and recommending technology solutions.
(5 Preferred) Experience in implementing various authentication protocols (oAuth) to integrate 3rd party applications. Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.).
(2 Preferred) Experience in Salesforce implementation and development and in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components.
(2 Preferred) Experience with Salesforce integration tools like MuleSoft, Azure Data Factory and Jitterbit.
(2 Preferred) Agile Software Development Methodologies Experience.
(2 Preferred) Knowledge in implementing solutions using configurations (no-code) such as Flows, process builders, and workflow Rules, etc.
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.
If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
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Sr. Network Administrator
Systems administrator job in San Marcos, TX
Luna Data Solutions has an immediate contract for hire position opening (contract term approximately 6 months) with our client located in San Marcos, TX. *This is a 100% onsite position in San Marcos, TX.
*NOTE: All candidates must be able to work on a W2 basis.
Role: Sr. Network Administrator
Role Description:
The Senior Network Administrator with Engineering and Architecture responsibilities will design, engineer, secure, and maintain the institution's enterprise network infrastructure. This role blends high-level architectural planning with hands-on engineering and operational support. The ideal candidate brings prior experience working within higher education environments, understanding the unique networking, security, and compliance needs of academic and research institutions.
Key Responsibilities
Network Architecture & Design
Architect scalable and secure network solutions for campus-wide LAN, WAN, WLAN, and data center environments.
Design network topologies for multi-campus institutions, research facilities, residence halls, and high-density wireless spaces.
Implement routing architectures (BGP, OSPF, EIGRP) and advanced switching technologies (VLANs, STP, VxLAN, QoS).
Develop Zero Trust and micro-segmentation strategies suitable for diverse academic user populations.
Evaluate and recommend new technologies aligned with institutional goals.
Network Engineering & Implementation
Deploy and configure enterprise routers, switches, firewalls, and wireless infrastructure across academic buildings, labs, and administrative offices.
Engineer hybrid cloud connectivity (AWS, Azure, GCP) and support cloud-based instructional technologies.
Implement SD-WAN and modern campus network architectures.
Use automation tools (Python, Ansible) for configuration management and network efficiency.
Lead major network upgrades, migrations, and large-scale Wi-Fi deployments for campus environments.
Operations & Administration
Oversee network availability and performance across academic facilities, dorms, research centers, and event venues.
Provide Tier-3 support for complex network issues impacting instructional, administrative, and research operations.
Manage DNS, DHCP, RADIUS, NTP, and IPAM systems.
Maintain accurate documentation, campus network diagrams, and ITIL-based change records.
Security & Compliance
Manage firewall policies, NAC, IDS/IPS, and secure remote access.
Support compliance with FERPA, HIPAA (as applicable), and cybersecurity frameworks such as NIST and CIS benchmarks.
Partner with cybersecurity and IT governance teams to protect sensitive academic and research data.
Lead network security architecture for campus-wide initiatives.
Collaboration & Leadership
Collaborate with academic technology teams, research groups, facilities, and IT leadership.
Provide technical guidance and mentorship to junior network staff.
Act as a subject-matter expert on network architecture and strategy for higher-ed stakeholders.
Key Competencies
Understanding of the unique operational needs of academic, research, and student environments.
Strong communication skills for working with faculty, staff, students, and IT peers.
Ability to manage competing priorities and support mission-critical campus services.
Strategic thinking, leadership, and thorough documentation habits.
Required Skills & Qualifications
Previous hands-on network experience in a higher education environment is required.
Experience supporting multi-building or multi-campus academic networks.
Familiarity with classroom technologies, research network needs, and identity/Wi-Fi systems used in higher ed.
7-10+ years of experience in network engineering, architecture, or administration.
Strong expertise with networking platforms such as Cisco, Juniper, Palo Alto, Fortinet, or Aruba.
Deep knowledge of TCP/IP, routing, switching, VPNs, and network security fundamentals.
Experience designing high-availability enterprise/campus networks.
Experience with cloud networking (AWS, Azure, GCP) and hybrid architectures.
Proficiency with monitoring and diagnostic tools (SolarWinds, PRTG, Wireshark, NetFlow).
Experience with automation (Python, Ansible, PowerShell).
Preferred Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
Higher education-focused credentials such as:
Experience with eduroam, identity federation, Shibboleth, or campus authentication systems.
Experience supporting research networks, HPC environments, or grant-funded technology initiatives.
Advanced certifications such as:
CCNP / CCIE
JNCIP / JNCIE
PCNSE, Fortinet NSE
AWS/Azure Networking Specialty
Experience with VoIP, campus SD-WAN, wireless controllers (Aruba/Cisco), and EVPN/VXLAN.
What we offer:
Competitive compensation and benefits
Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.
Geographic Information System Specialist
Systems administrator job in Austin, TX
1. Minimum 1 year of relevant experience in navigation with below skills
2. Ability to complete Client Project Training for all map data layers.
3. Ability to complete Client Tools Training for map data editing, edit tracking and reporting.
4. General skills in open-source research for map data corroboration.
5. Ability to conduct targeted research in registered data sources.
6. Ability to perform Map edits based on the instructions received in an area via work package
7. Understand and solve systematic errors in maps data
8. Fluency or ability to gain fluency with mac OS, Numbers, Pages, Slack, Quip, Mail, Calendar, and Client Maps.
9. Good communication skills
10. Should work 5 days in office
IT Systems Administrator - Manufacturing (Second Shift)
Systems administrator job in Austin, TX
We're Hiring: Information Management Coordinator (Second Shift)
Are you an experienced IT professional ready to take on a hands-on role in a fast-paced manufacturing environment?
Join our team and help drive operational excellence through smart tech solutions and infrastructure support.
What You'll Do
Manage server installations, upgrades, and performance.
Troubleshoot end-user systems and support shop floor technology.
Monitor network security and ensure compliance with IT policies.
Lead disaster recovery planning and implementation.
Collaborate with external service providers and support ISO initiatives.
Maintain IT inventory and align assets with financial records.
What We're Looking For
Degree in Computer Science, Networking, or related field.
3+ years of IT administration experience (automotive industry a plus).
Experience in international environments preferred.
Fluent in English; Spanish, French, or German is a plus.
Strong skills in process excellence, customer commitment, and communication.
Why Join Us?
Global exposure in a tech-forward environment.
Career growth opportunities.
Direct impact on production and operations.
Collaborative, high-performance culture.
Work Environment
On your feet throughout the shift; lift up to 50 lbs.
Frequent movement: bending, twisting, climbing.
Facility is not climate-controlled - hot summers, cold winters.
Moderate noise levels; fast-paced production deadlines.
Flexibility and independence required.
Salesforce Administrator
Systems administrator job in Austin, TX
Salesforce Administrator / SFDC Developer
Austin, TX - Hybrid
Contract
529601571
Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.
This position serves as a hands-on System Administrator for Salesforce Orgs. This position requires a wide range of skills from setting up new Orgs from scratch, integration with 3rd party tools, migration of data, use of CI/CD frameworks, troubleshooting systems including production and other administrative tasks as required. This position will require hands-on experience as an Administrator and prior Salesforce custom development experience is a plus. Familiarity with DocuSign and Azure Data Factory is also a plus. The clients Salesforce team follows Agile (Scrum), and this role should have experience with Agile methodologies. This position requires availability for 24/7 support.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred
Experience
7 Years Required
Experience as a Salesforce Administrator, managing, maintaining, and overseeing the support of Salesforce Orgs and its environments. Implement and improve security policies and practices.
7 Years Required
Experience in Software Development Lifecycle (SDLC) process, coding standards, change control, and version management including CI/CD toolsets such as Flosum.
7 Years Required
Experience in data migrations, data quality, systems integrations, 3rd party applications, and AppExchange products.
7 Years Required
Experience is overseeing and providing guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls and recommending technology solutions.
5 Years Preferred
Experience in implementing various authentication protocols (oAuth) to integrate 3rd party applications. Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.).
2 Years Preferred
Experience in Salesforce implementation and development and in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components.
2 Years Preferred
Experience with Salesforce integration tools like MuleSoft, Azure Data Factory and Jitterbit.
2 Years Preferred
Agile Software Development Methodologies Experience.
2 Years Preferred
Knowledge in implementing solutions using configurations (no-code) such as Flows, process builders, and workflow Rules, etc.
Technical / Deskside Support IV
Systems administrator job in Austin, TX
Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94498
Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
Client Services Department
They provide end user support internationally and in the US
Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology
Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved
Could work about 100-200 tickets a day split among 40 individuals
Key Requirements and Technology Experience:
Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12
Windows 10 Windows 11 knowledge
Client shop so needs to be familiar with Client laptops
Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices
InTune and Jant used - must be proficient with navigating those applications
Azure - ability to navigate and understand logs
Basic network troubleshooting skills
Utilize MS Team rooms - helping with AudioVisual issue
Basic networking skills needed
Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Senior Cloud & Systems Administrator
Systems administrator job in Buda, TX
About Us
Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We're building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future.
Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.
Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life.
Position Overview
The Senior Cloud & Systems Administrator will be responsible for managing, maintaining, and optimizing our hybrid IT Infrastructure. This includes overseeing on-premises and cloud-
based systems, ensuring high availability, implementing enterprise-level security policies, and driving improvements in backup, disaster recovery, and system performance. The ideal candidate has extensive hands-on experience with Microsoft Azure, Microsoft 365 administration (including Exchange, SharePoint, Intune, Sentinel, and others), VMware, Windows Server, SQL Server, Microsoft Fabric, SaaS integrations, backup and recovery solutions, and Entra ID.
What You'll Do:
Manage, monitor, and maintain Windows Servers, virtualized environments (VMware), and Azure resources.
Oversee Microsoft 365 administration, including Exchange, SharePoint, Intune, Sentinel, and related services.
Implement and maintain enterprise security measures, including Entra ID configurations, Conditional Access policies, multi-factor authentication (MFA), and other identity security controls.
Administer Microsoft SQL Server environments, including performance tuning, backup strategies, query troubleshooting, and optimization.
Provide day-to-day administration and configuration of Microsoft Fabric for data platform and analytics needs.
Develop, maintain, and test backup and disaster recovery strategies to ensure data integrity and business continuity.
Support SaaS applications and integrations, ensuring secure connectivity, data flow, and user access alignment with company standards.
Proactively monitor systems for performance and reliability issues, applying corrective actions as needed.
Assist in planning and executing infrastructure upgrades, migrations, and integrations.
Collaborate with cross-functional teams to support business applications and IT initiatives.
Maintain documentation for configurations, procedures, and troubleshooting guides.
Provide tier-3 support for escalated issues and mentor junior IT team members.
What You'll Bring:
5+ years of experience in system administration in a mid-to-large enterprise environment.
Strong expertise with Microsoft Azure and Microsoft365 administration (Exchange, SharePoint, Intune, Sentinel).
Solid experience with SQL Server administration, including performance tuning and troubleshooting.
Familiarity with Microsoft Fabric administration and integration with Microsoft data platforms.
Hands-on experience with VMware vSphere (installation, configuration, performance tuning).
Experience with backup and disaster recovery solutions (e.g., Veeam).
Experience working with SaaS-based platforms and integrations across cloud and on-premise environments.
In-depth understanding of identity management and security policies (Entra ID, Conditional Access, MFA, RBAC).
Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls).
Excellent troubleshooting and problem-solving skills.
Strong documentation and communication abilities.
Certifications (preferred but not required): Microsoft Certified: Azure Administrator Associate, MCSA/MCSE, VCP (VMware Certified Professional), Microsoft Certified: Data Analyst Associate (for Fabric/Power BI environments).
Why Join Us
Competitive salary and benefits package.
Opportunities for professional growth and certification support.
Collaborative and forward-thinking IT team.
Chance to make a meaningful impact in a growing enterprise.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, or any other basis protected by applicable federal, state, or local law.
Quanta Services is an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities.
For additional information or to request reasonable accommodation in the job application, interview, or hiring process, please contact Quanta Services' Human Resources department.
Infrastructure Engineer
Systems administrator job in Austin, TX
Must have skills:
• 10+ years of experience with a Bachelor's Degree in Computer Science/Engineering, or 8+ years of experience with a Master's Degree, or 6+ years of experience with a PhD
• Proven experience in designing, maintaining, and troubleshooting FE Design Verification flows and CAD infrastructure for large-scale, high-performance projects.
• Expertise in flow-based regression management, with strong analytical skills in debugging regression and coverage issues.
• Familiarity with industry-standard tools including Synopsys VCS, IES, and RTL architecture tools, with hands-on experience in xprop configuration for VCS and IES.
• Advanced knowledge of version control systems, particularly Git, Perforce, and Git-P4 interfaces, with an ability to support and streamline versioning workflows.
• Strong communication skills, with experience working directly with EDA vendors to resolve issues and improve tool performance.
• Ability to work independently and as part of a team, with a proactive approach to problem-solving and a strong attention to detail.
IT Engineering Leader (Austin, Texas)
Systems administrator job in Austin, TX
Engineering Leader The Engineering Leader plays a critical role in a fast-growing startup environment, guiding the technology organization, shaping long-term technical strategy, and ensuring the delivery of high-quality, scalable, and reliable solutions for the their Platform. This role requires a hands-on, innovative leader with deep engineering expertise and strong experience in AI/ML, data engineering, and SaaS platform development. The Engineering Leader partners closely with product, design, and cross-functional teams to drive rapid innovation, build foundational processes, and help scale the platform and team as the company grows. This leader will also oversee and manage a distributed engineering team, including direct reports located outside of the United States.
Key Responsibilities Technical Strategy & Vision
Define and communicate a forward-looking technical strategy aligned with company goals. Integrate advancements in AI/ML, scalable data pipelines, and modern SaaS practices to enhance platform capabilities and maintain competitive advantage.
AI & Machine Learning Leadership
Lead the development, training, and fine-tuning of AI/ML models, supporting the launch and evolution of white-labeled LML solutions. Partner with product and data teams to identify meaningful AI opportunities and ensure responsible and effective model deployment.
Data Engineering & Pipelines
Oversee the creation, optimization, and reliability of data pipelines that power machine learning, analytics, and intelligent product features. Ensure data systems are scalable, secure, and built for rapid experimentation and iteration.
Leadership & Global Team Development
Build, mentor, and inspire a high-performing, geographically distributed engineering team. Manage direct reports located internationally and foster a collaborative, inclusive culture that promotes alignment, accountability, and technical excellence across borders.
SaaS Platform Development
Lead engineering for a multi-tenant SaaS platform, ensuring exceptional performance, security, scalability, and customer experience. Drive architectural decisions that support rapid iteration and long-term product evolution.
Product Development & Delivery
Oversee the complete software development lifecycle to consistently deliver features and enhancements on time and at high quality. Champion agile methodologies and CI/CD practices that improve reliability and development velocity.
Cross-Functional Collaboration
Work closely with Product, Operations, Design, and GTM teams to align on priorities, requirements, and workstreams. Maintain transparent communication to ensure smooth execution and strong cross-functional outcomes.
Operational Excellence & Reliability
Define and track engineering KPIs across uptime, performance, customer satisfaction, and delivery efficiency. Lead continuous improvements in observability, security, and platform stability.
Innovation & Continuous Improvement
Cultivate a culture that encourages experimentation, emerging technology adoption, and continuous improvement across engineering practices-especially in AI and data-driven capabilities.
Architecture & System Design
Guide architectural direction to ensure platform scalability, maintainability, and alignment with long-term business and AI/ML integration goals.
Resource & Budget Management
Manage budgets, tooling, infrastructure investments, and global headcount planning. Make data-driven decisions to optimize resources and maximize ROI.
Risk Management & Compliance
Identify and mitigate technical, operational, and data-related risks. Ensure engineering practices adhere to industry standards for compliance, privacy, security, and responsible AI use.
Executive Communication & Reporting
Provide clear, consistent updates to the executive team on engineering performance, initiatives, and strategy. Represent engineering in leadership discussions and influence company-wide decision-making.
#TECHIND
Migration Engineer - Box Shuttle
Systems administrator job in Austin, TX
The Migration Engineer will participate in the planning, design, and execution of email and data migration initiatives during large acquisitions. This role provides technical support for migrating email to Exchange Online and migrating data from external sources into Box. Experience with Box Shuttle is mandatory, as it will be a core component of the data migration process. The role requires strong expertise in Exchange Online, internet email systems, DNS, and enterprise-grade migration tooling.
Responsibilities
Assist with the migration of mailboxes from multiple external sources into one or more managed Exchange Online tenants.
Utilize Box Shuttle to migrate data from external repositories into a centralized, managed Box instance.
Support the planning and execution of migration processes while ensuring minimal disruption to users and business operations.
Collaborate with senior engineers, internal teams, and external partners to assess existing mailbox configurations and define migration requirements.
Provide escalation support to end-users during migrations, resolving issues quickly and effectively.
Document migration procedures, configurations, and troubleshooting steps for future reference.
Assist the Data Migration team as needed to support additional Box-related or cross-platform migration tasks.
Requirements
3+ years of hands-on experience with Microsoft Exchange Online, including mailbox migration.
Demonstrated experience with Box Shuttle for large-scale data migrations (mandatory).
Core Competencies
Experience with ProofPoint Email Protection and a strong understanding of DKIM, SPF, and DMARC.
Experience using BitTitan MigrationWiz for mailbox migrations to Exchange Online.
Experience with Box migration tools, especially Box Shuttle.
Linux Technical Support Engineer
Systems administrator job in Austin, TX
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX.
Job Title: Technical Support Engineer - Contractor
Pay Rate: $34/hr (W-2)
Initial Duration: 12 months
Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday
Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.
The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.
As a Technical Support Engineer, you'll:
- Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.
- Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
- Maintain NixOS systems, verify version integrity, and complete post-update health checks.
- Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).
- Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.
- Support hardware-level troubleshooting by identifying faulty components and validating replacements.
- Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.
Daily Tasks:
- Diagnostics on onboard systems via SSH
- Connect to robots over ssh, usage of internal pipeline utilities for check up and debug
- Working with dashboards, analyzing log files, identifying anomalies
- Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health
Required Skills:
- Strong Linux CLI skills and comfort working on production hosts via SSH
- Proven ability to interpret system/service logs and reason from symptoms to root causes
- Practical knowledge of systemd/journalctl and basic networking tools
- Familiarity with NixOS concepts and workflows (or readiness to learn quickly)
- Clear written communication (incident notes, escalation summaries)
Data Center Engineer
Systems administrator job in Austin, TX
Datacenter Engineer - Services Integration Travel: Up to 80% (Domestic; combination of air and road travel) Employment Type: Full-time, W-2 Compensation: $75,000 - $85,000 annually + Performance Bonuses + Growth Opportunities
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About Olezka Global
Olezka Global is a Managed Security Services Provider (MSSP) based in Austin, Texas, delivering Security-as-a-Service, datacenter modernization, and AI infrastructure solutions to mid-market customers across the United States. Our mission is to secure and modernize enterprise environments with agility, precision, and purpose.
We're a growing, tight-knit team, not a giant corporation. At Olezka, you'll find a family-like environment built on trust, collaboration, and innovation. We work hard, have fun, and support each other as we grow. If you're looking for a place that values your individuality, technical skill, and self-driven attitude over corporate politics, this is the team for you.
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About the Role
We're seeking a Datacenter Engineer with a strong foundation in storage, compute, and networking to help drive our rapid growth in secure datacenter solutions. This role is ideal for someone who's passionate about hands-on engineering, enjoys travel, and thrives in dynamic environments.
While the role is home-based, the engineer will spend much of their time on the road across the U.S., working directly with customers to deploy datacenter and infrastructure solutions that power our clients' operations.
Networking and security expertise are a significant plus - but the primary focus is datacenter architecture, integration, and performance optimization across Cisco, Dell, and NetApp platforms. Willing to learn and certify in new technologies such as security and automation/orchestration.
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Responsibilities
- Design, deploy, and support datacenter infrastructure - including storage, compute, and virtualization environments.
- Lead on-site and remote integration projects leveraging Cisco, Arista, Dell, and NetApp technologies.
- Implement and optimize NetApp ONTAP environments, including data migrations, replication, and storage provisioning.
- Build and integrate next-generation AI infrastructure - including Cisco, Dell, OpenShift and NVIDIA.
- Troubleshoot and support datacenter hardware and interconnects across multiple customer environments.
- Coordinate with internal teams to ensure high-quality delivery of projects and integrations.
- Manage timelines, tasks, and deliverables independently with strong ownership of assigned projects.
- Document system configurations, deployment steps, and network/storage architecture.
- Serve as a trusted technical advisor for clients and help guide best practices for scalable, secure infrastructure.
---
Required Qualifications
- Active CCNA (Cisco Certified Network Associate) or equivalent networking knowledge.
- NetApp Certification (NCDA or NCIE) - required.
- 2+ years of experience in datacenter or infrastructure engineering roles.
- Storage platforms (NetApp, Dell EMC, Pure Storage,SAN/NAS concepts)
- Compute systems (Cisco UCS, Dell PowerEdge)
- Networking fundamentals (VLANs, VxLANS, routing, Layer 2/3 switching)
- Excellent project management and organizational skills; able to run projects without micromanagement.
- Exceptional documentation and communication skills for customer-facing work.
- Must be willing and able to travel up to 80% across the U.S.
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Preferred Skills or Willing To Learn:
- Experience designing or supporting AI or GPU-based compute environments (NVIDIA, Cisco, or Dell AI PODs).
- Working knowledge of security technologies such as Fortinet, Palo Alto Networks, or Cisco Secure.
- Familiarity with virtualization and cloud integration (VMware, Hyper-V, Azure, AWS).
- Exposure to automation/orchestration tools (Ansible, Python, REST APIs).
- Experience in hybrid or edge datacenter design and implementation.
---
Soft Skills and Expectations
- Self-starter with strong ownership of tasks and time management.
- Thrives in fast-paced, customer-facing environments.
- Clear communicator who can translate complex technical solutions into customer value.
- Team-oriented professional who values collaboration and mentorship.
- Flexible, innovative thinker who embraces learning and challenges.
---
Why Join Olezka Global
- Work directly with cutting-edge technologies in datacenter, AI, and cybersecurity.
- Competitive base pay with clear growth and bonus opportunities.
- A family-style culture that values teamwork, independence, and integrity.
- Autonomy to manage your own success while contributing to meaningful projects.
- Ongoing certification and learning opportunities to grow your career.
- Be part of a fast-growing MSSP shaping the future of secure datacenter services.
---
To Apply:
Submit your résumé and a brief statement outlining your relevant experience and certifications. Candidates must be authorized to work in the United States and/or federal government contracts.
---
Job Type: Full-time (W-2)
Pay: $75,000 - $85,000 annually + Bonuses
Location: Austin, TX (Preferred) / Texas-based candidates only
Travel: 80% (Domestic)
Hadoop Admin
Systems administrator job in Austin, TX
Job Title: Hadoop Administrator
Responsibilities
Responsible for implementation and ongoing administration of Hadoop infrastructure.
Responsible for cluster maintenance, troubleshooting, monitoring, and following proper backup & recovery strategies.
Provisioning and managing the life cycle of multiple clusters like EMR & EKS.
Infrastructure monitoring, logging & alerting with Prometheus, Grafana, and Splunk.
Performance tuning of Hadoop clusters and Hadoop workloads, including capacity planning at the application/queue level.
Responsible for memory management, queue allocation, and distribution experience in Hadoop/Cloud era environments.
Should be able to scale clusters in production and have experience with 18/5 or 24/5 production environments.
Monitor Hadoop cluster connectivity and security, including file system (HDFS) management and monitoring.
Investigate and analyze new technical possibilities, tools, and techniques that reduce complexity, create more efficient and productive delivery processes, or deliver better technical solutions that increase business value.
Involved in fixing issues, performing RCA, and suggesting solutions for infrastructure/service components.
Responsible for meeting Service Level Agreement (SLA) targets and collaboratively ensuring team targets are met.
Ensure all changes to production systems are planned and approved in accordance with the Change Management process.
Collaborate with application teams to install operating system and Hadoop updates, patches, and version upgrades when required.
Maintain central dashboards for all system, data, utilization, and availability metrics.
Ideal Candidate Profile
Experience: 6-12 years of total experience, with at least 3 years of hands-on work in developing, maintaining, optimizing, and resolving issues in Hadoop clusters supporting business users.
Operating Systems: Experience in Linux/Unix OS services, administration, shell, and awk scripting.
Programming: Strong knowledge of at least one programming language - Python, Scala, Java, or R - with debugging skills.
Hadoop Ecosystem: Experience in Hadoop components - MapReduce, Hive, Pig, Spark, Kafka, HBase, HDFS, H-Catalog, Zookeeper, and Oozie/Airflow.
Security: Experience in Hadoop security including Kerberos, Knox, and TLS.
Databases: Hands-on experience with SQL and NoSQL databases (HBase), including performance optimization.
Tools & Automation: Experience in tool integration, automation, and configuration management using GIT and Jira platforms.
Soft Skills: Excellent oral and written communication, presentation skills, and strong analytical and problem-solving abilities.
Consultant, IT Architecture
Systems administrator job in Austin, TX
Are you an experienced Consultant, IT Architecture with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Consultant, IT Architecture to work in their company in Austin, TX.
Primary Responsibilities/Accountabilities:
Implements technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise- wide solutions, using the company hardware/software products and/or processes and methodologies Integrates solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure Identifies additional product/services sales opportunities in customer organization
Assists the sales organisation and related Practice Areas as technical/industry subject matter experts
The role requires skills and understanding of the industry's best practices and methodologies to tie dissimilar components together into an aggregate system. Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials. Uses expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans
Constructs risk assessments and corresponding remediation plans relative to custom solution proposals
Participates in the construction of financial models that align with custom solution proposals Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution Supports deal negotiation and closure to include transition support to service delivery Serves as a services subject matter expert to both internal and external customers Follows all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables Participates in applicable win-loss reviews and incorporates learnings into future solutions
Leads a technical team in developing solutions to complex business problems. Leads the design of multiple service areas or technologies within a broader services solution; leads overall technical implementation for large and complex engagements
Contributes to the sales pursuit strategy. Participates or leads in customer presentations at the senior leadership level or higher
May participate or lead in establishing operational plans and processes for the group. Leads research, discovery, planning and implementation efforts to improve business processes. Mentors less experienced team members
May be involved in international sales opportunities. Provides expertise on the availability and viability of third-party components and services. Ensures third-party components comply with established architecture. Implements the information technology architecture and the total systems solutions to the enterprise-wide systems requirements of the customer. Participates in the Solution Architecture Review for projects, applications and infrastructure. Defines standardized reference architectures for processes and technology
Qualifications:
8 to 12 years of professional experience with a bachelor's degree in computer science or a relevant field
Strong working experience building Infrastructure automation using Ansible, Terraform or others in a Private/On-Prem Data centre leveraging bare-metal servers
Strong experience with Linux and storage fundamentals, Kubernetes networking, storage RBAC, POD Security, Operator SDK/Use of Fabric8 API.
Knowledge of core networking fundamentals, BGP/eBGP, Calico networking, service mesh (e.g., Istio, NGINX)
Programming - Shell scripting, Python, HELM, Automation - Ansible, CICD
Strong working experience with application architecture, HA, DR, Infrastructure services (DNS, Load Balancer, Firewall, TLS certs, web servers, reverse proxies, GIT
Broad knowledge in systems telemetry and monitoring (ELK, Prometheus, Grafana, Dynatrace, Splunk, etc.)
Experience with Agile methodologies, effective working independently and in a virtual team setting.
Windows Administrator
Systems administrator job in Austin, TX
GovCIO is currently hiring for a Windows Administrator, tocreate and maintain team technical instructions, operating procedures and policies as needed.This position will be located in Radford, VA and will be a remote position. **Responsibilities**
This position is for a Senior Systems Administrator supporting the Windows team. This is currently a mixed and growing environment of Windows 2019 and Windows 2022. This position will work with the existing Windows team to manage, maintain, deploy, troubleshoot, and support servers for a mixed customer environment. This position will plan, execute, and implement new system HW and SW and create and maintain team technical instructions, operating procedures and policies as needed. This position will need to be adept at monitoring and tuning system performance, ongoing operation of the servers, hardening of the servers and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. The position will need excellent communication and team skills. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiencies to the current environment.
**Qualifications**
High School with 6 - 9 years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Secret
+ CompTIA Security+.Computing Environment (CE) Certification (i.e., Microsoft Certified Solutions Expert(MCSE), Server+, Cisco Certified Network Associate (CCNA), RedHat, Palo, etc.,can be waived for 30 days after project join date.
+ Experience in Computer Science or IT.
+ 5+ years' experience as a Windows Systems Administrator or Engineerwith 3+ years' experience in automating assigned tasks
+ 5+years' installing, configuration, maintaining, and troubleshooting complex applications and websites (Internet Information Services (IIS)), Apache, etc.).
+ 5+ years' experience working in an environment with complex networking solutions with senior level fundamental knowledge in networking principles,
+ Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Simple Mail Transfer Protocol (SMTP), Simple Network Management Protocol (SNMP).
+ Five or more years' experience managing enterprise level Active Directory Structures.
+ 5+ years' experience creating and maintaining complex MS Group Policy implementations.
+ 5+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution.
+ Strong interpersonal skills and willing to be a team player.
***PENDING CONTRACT AWARD***
Preferred Skills and Experience:
+ Bachelor's degree in computer science
+ 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and CyberOperational Readiness Assessments (CORA).
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $85,000.00 - USD $113,000.00 /Yr.
Submit a referral to this job (**************************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-6762_
**Category** _Information Technology_
**Position Type** _Full-Time_
IT Support Administrator
Systems administrator job in Austin, TX
About the role
At Thatch, technology isn't just what we build-it's how we work. As our IT Support Administrator, you'll be the go-to expert who keeps our teams productive, secure, and equipped to do their best work. This role offers the opportunity to work with modern tools in a Mac-first environment, where you'll have the autonomy to automate processes, improve systems, and directly impact how our entire company operates. If you're someone who thrives on solving technical challenges, values security best practices, and wants to work in a fast-growing healthcare technology company where your contributions are immediately visible, this role is for you.
What you'll do
Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture
Background we're looking for
3-5 years of hands-on IT support experience in a corporate environment
Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
Deep understanding of SSO, 2FA, passkeys, and password management systems
Strong knowledge of security principles and best practices with proven ability to implement them
Excellent follow-through and organizational skills-you never let tasks fall through the cracks
Experience we'd be particularly excited about
Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
Quick learners who can master new technologies with minimal guidance
Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
People who thrive in fast-paced environments and can adapt quickly to changing priorities
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you'll be doing every day as best we can, and we move quickly. Here's what to expect:
25 minute phone screen to talk through your background and interest in Thatch
30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
30 minute Zoom meeting to meet 3 members of the team
30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles
Estimated Compensation Range$90,000-$115,000 USD About Thatch
We're a fully distributed early stage company using technology to change the way America does healthcare. We're a happy, friendly, high-velocity team. You can read more on Thatch here.
Auto-ApplyIT System Administrator
Systems administrator job in Austin, TX
Job Description
This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device
What You'll Do as an System Administrator I:
· Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing.
· Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment.
· Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.
· Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
· Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production.
· Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support.
· Perform routine and scheduled audits of all systems, including backups.
· Work with vendors to order products and resolve complex technical problems.
· All other duties as assigned.
What You'll Need:
· High school diploma or GED required.
· Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience.
· Five years of IT experience is preferred.
Knowledge, Skills, and Abilities:
· Proficiency in Windows operating systems and Microsoft Office applications required.
· Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired.
· Proficiency with IPv4 networks, DNS, and DHCP required.
· Experience with remote support solutions.
· Experience using a service desk solution.
Other Requirements:
· Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds.
· Ability to pass criminal and financial background checks.
· Occasional travel may be required, up to 5%.
Job Type: Full-time
Pay rate: 70,000 annually
Experience:
· IT support: 5 years (Preferred)
Work Location: Hybrid remote in Austin, TX 78704
Lead IT Support Admin
Systems administrator job in Austin, TX
Job DescriptionSalary:
UniTeller Financial Services is a global FinTech Corporation based in Austin, TX specialized in cross-border and global payments. We are owned by GF Banorte, one of the largest financial Institutions in Mexico and Latin America. We also have subsidiaries in Mexico, Canada, and the Philippines, and our payment services originate in all 50 states in the U.S. and are sent to more than 70 countries around the world.
What Were Doing
At UniTeller, our mission is to provide quality financial services to individuals and Corporations that act as a bridge between immigrants and their families in their home countries. We always strive to maintain the highest standards of service, honesty, respect, and corporate responsibility.
Our consumer products, uLink Remit, and uLink Card, provide excellent solutions for sending money internationally at low costs and in a very simple way. Were building additional services that will help us further accelerate our mission of empowering companies and individuals to send money internationally.
The Position
The IT Support Engineer role is to provide end user support within the organization's desktop & server computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment and software, including PCs, phones, printers, scanners, to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner and will provide end-user assistance where required.
Hybrid position in Austin, Texas.
Primary Responsibilities:
Install, upgrade, support and troubleshoot Windows and Microsoft Office and any other desktop applications
Install, upgrade, support and troubleshoot for computers, printers, and any other peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Provide support for the server and communication room when required.
Monitor communication and networking issues and if they cannot be resolved quickly, escalate them to the IT team
Be available for troubleshooting or fixing problems that require a physical presence on-site
User account administration, i.e., account creation and management and password resets on Active Directory
Request and follow-up changes for user phone extensions and user phone lines
Support users and agents remotely.
Monitor and manage Windows updates and anti-virus/anti-malware programs on workstations.
Experience, Knowledge and Skills
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain professional demeanor under stress
Excellent technical knowledge of Windows PCs and desktop hardware.
Windows support experience
Microsoft Office support experience
Working technical knowledge of current protocols, operating systems and standards.
Software and Hardware Troubleshooting
Knowledge of Windows Active Directory and remote-control tools
Analytical and problem-solving skills
Able to operate effectively in a team environment with both technical and non-technical team members
Good communication (both verbal and written) skills.
Qualifications
College diploma or university degree in the field of computer technology and/or 2 years of equivalent work experience.
IT Business Applications Administrator
Systems administrator job in New Braunfels, TX
Department:
Information Technology
FLSA Status:
Exempt
Hiring Salary:
$60,813- $72,975
Welcome, ‘ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?
What we're looking for: An individual with exceptional problem-solving skills, keen attention to detail, a strong analytical mindset and a passion for driving process improvement through technology to join the City of New Braunfels Information Technology department.
Under general direction of the Business Systems Manager, the Business Applications Administrator will act as liaison between Information Technology (IT), internal stakeholders and external vendors. The Business Applications Administrator is responsible for understanding departmental business processes to effectively identify opportunities for software applications improvement and managing the implementation and maintenance of both enterprise and specialized commercial software applications used by various City Departments.
Benefits & Total Rewards:
Our City team members are our most valuable asset! We offer Total Rewards when you join our team.
Competitive medical, dental and vision insurance
2:1 match on retirement contribution
Paid volunteer time off - 16 hours per year
Vacation accrual starts at date of hire - up to 120 hours annually your first year
Get paid to stay - longevity pay on top of your regular pay after one full year
Tuition reimbursement program
Bilingual pay offered
Keep learning - professional and personal development training available
The responsibilities you'll be trusted with:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all team members in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Collaborate with cross-functional teams to gather and document business requirements for software applications
Responsible for installation, configuration, diagnostics, maintenance, incident resolution and ongoing support of applications to support departmental and enterprise requirements through the life cycle of the application use.
Plan and execute software application upgrades, updates and patches, in conjunction with SaaS vendor, when applicable.
Provide technical support to end-users and provide training for new users and for end-users on new application features.
Analyze application data and usage to identify areas for system improvements, business process improvements, cross application integration opportunities or other utilization improvement possibilities
Perform project management for small to mid-sized IT software related projects and support software implementation projects through selection, configuration, testing and deployment processes
Ensure application implementation aligns with business goals and objectives
Develop detailed functional specifications to guide the selection and configuration of software applications.
Create ad-hoc reports and management dashboards customized to specific needs of departments
This position may provide occasional direction to other team members & perform other related duties as assigned or required.
Your areas of knowledge and expertise that matter most for this role:
Education and Experience:
Bachelor's degree in computer science, Information Systems, Business Administration or related field; three (3) or more years of experience in the implementation, administration, analysis and support of complex commercial software solutions; two (2) or more years of experience as a Project Manager and/or Business Analyst; OR an equivalent combination of education and experience
Required Skills:
Direct experience with implementation, configuration and maintenance of software solutions such as Workday(ERP), Cityworks(permitting), Cartegraph(ASM)
Proven experience with business and technical requirements analysis, elicitation, verification, and implementation development
Strong interpersonal skills and ability to establish and maintain effective working relationships
Demonstrated project management skills, especially related to technical implementations.
Proven experience in data collection, management, interpretation, analytics, problem solving
Knowledge of operational processes and systems requirements preferably for Finance/Accounting, Human Resources, Municipal Planning & Development, Fire Safety, Building Safety, Health Services, Code Enforcement or Public Works departments
Exceptional analytical skills
Experience using business reporting solutions such as Crystal Reports, SSRS/SQL ,Cognos, Power BI, QuickBase
Ability to work with detailed information for sustained periods of time, with minimal supervision.
Ability to communicate clearly and effectively, both verbally and in writing
Ability to successfully engage in multiple initiatives simultaneously.
Ability to effectively translate business needs and requirements into deliverable technical solutions
Required Licenses or Certifications:
Must possess a valid Texas Driver's License.
Your Work Environment:
Work is performed in a standard office environment.
May be required to work immediately before, during or after an emergency or disaster.
The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
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