What does a technical delivery manager do?
A technical delivery manager is responsible for the integration of technical solutions to improve business operations and maximize the efficiency and productivity of the staff. Technical delivery managers review business requirements and strategize methods with cost-efficient techniques and high-quality standards. They also coordinate with the project management team to establish processes that would minimize delays and generate more revenue resources. A technical delivery manager must have excellent communication and technical skills, especially in identifying areas of improvement and presenting multiple alternative plans for production issues.
Technical delivery manager responsibilities
Here are examples of responsibilities from real technical delivery manager resumes:
- Schedule and manage maintenance windows to meet requirements and minimize downtime.
- Manage team and organization compliance to PMO processes including project audits.
- Manage project resources including business analysts, project managers, developers, and QA.
- Establish and manage first day procedures, including the documentation of all consultant information in proprietary CRM.
- Manage the off shore support team and enable quick hand off by implementing appropriate documentation and SDLC process.
- Attain ISO 9001 certification in 2001 and ISO 2000 certification in 2002 by implementing a quality management system.
- Lead projects, including workstation expansion, voice and data hardware and network refresh, and conversion to cloud computing.
- Develop FTP module (Java) for transferring remote files in to the process chain.
- Establish sales channel opportunities with strategic vendors within the marketplace to expand overall cloud platform offerings.
- Supervise the synthesis of multiple electronic trading formats into a single format for EDS/HP healthcare clients.
- Perform; configuration, change, problem, and incident management in accordance with the ITIL framework.
- Track and assess project cost vs. budget and delivery targets and supervise key resources and priorities during SDLC.
- Used JIRA to track sprint backlog, enter tasks and assign story points to help determine sprint velocity.
- Provide direction to establish a stable ERP system foundation on which to build an e-Commerce and e-Business strategy.
- Manage SharePoint docshare site for executive dashboards and steering committees, project plans, technical designs, implementation and migration schedules.
Technical delivery manager skills and personality traits
We calculated that 11% of Technical Delivery Managers are proficient in Project Management, Technical Delivery, and Customer Satisfaction. They’re also known for soft skills such as Analytical skills, Business skills, and Organizational skills.
We break down the percentage of Technical Delivery Managers that have these skills listed on their resume here:
- Project Management, 11%
Project Management: Responsible for all Legacy data migration including server configuration, capacity planning and application integration.
- Technical Delivery, 9%
Performed as an individual contributor, technical delivery manager and resource manager in a number of engineering and information technology roles.
- Customer Satisfaction, 7%
Composed and maintained Patient Records- Handled sales calls, and insured customer satisfaction- Educated Patient on their equipment
- Infrastructure, 7%
Worked under governance program for an infrastructure tools Consolidation/optimization project evaluating and auditing 300 tools in CMDB, identified within infrastructure.
- ETL, 4%
Reviewed mapping Specs for Data extraction and coordinated with ETL team for data loads.
- Java, 4%
Managed technical projects for system enhancements on Mortgage Collections System with JAVA front-end and a DB2 database back-end.
Most technical delivery managers use their skills in "project management," "technical delivery," and "customer satisfaction" to do their jobs. You can find more detail on essential technical delivery manager responsibilities here:
Analytical skills. To carry out their duties, the most important skill for a technical delivery manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Technical delivery managers often use analytical skills in their day-to-day job, as shown by this real resume: "coordinated work of microstrategy developers, oracle data modelers, and java programmers for project implementation. "
Business skills. Many technical delivery manager duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so a technical delivery manager will need this skill often in their role. This resume example is just one of many ways technical delivery manager responsibilities rely on business skills: "coached and mentored teams on agile and executed projects using scrum to help improve productivity and address set business goals. "
Organizational skills. This is an important skill for technical delivery managers to perform their duties. For an example of how technical delivery manager responsibilities depend on this skill, consider that "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a technical delivery manager: "updated organizational qms certification to iso 9001:2008 standard and completed deployment to over 600 network engineers globally. ".
Communication skills. For certain technical delivery manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a technical delivery manager rely on this skill, as "it managers must explain their work to top executives and give clear instructions to their subordinates." For example, this snippet was taken directly from a resume about how this skill applies to what technical delivery managers do: "reduced communications cost and increased bandwidth by utilizing existing infrastructure. "
Leadership skills. A commonly-found skill in technical delivery manager job descriptions, "leadership skills" is essential to what technical delivery managers do. Technical delivery manager responsibilities rely on this skill because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." You can also see how technical delivery manager duties rely on leadership skills in this resume example: "corrected leadership and service delivery deficiencies in order to improve organizational performance to an acceptable level. "
The three companies that hire the most technical delivery managers are:
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Compare different technical delivery managers
Technical delivery manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
While similarities exist, there are also some differences between technical delivery managers and vice president of information technology. For instance, technical delivery manager responsibilities require skills such as "technical delivery," "customer satisfaction," "infrastructure," and "etl." Whereas a vice president of information technology is skilled in "architecture," "cloud," "customer service," and "network infrastructure." This is part of what separates the two careers.
Vice president of information technologies really shine in the automotive industry with an average salary of $162,421. Comparatively, technical delivery managers tend to make the most money in the finance industry with an average salary of $119,460.vice president of information technologies tend to reach similar levels of education than technical delivery managers. In fact, vice president of information technologies are 3.4% less likely to graduate with a Master's Degree and 0.6% more likely to have a Doctoral Degree.Technical delivery manager vs. Information systems manager
An information systems manager is typically in charge of overseeing the information technology (IT) systems and networks in a company, ensuring efficiency and smooth workflow. They are directly responsible for managing IT workers such as analysts and programmers, delegating tasks, assessing performance, managing schedules, handling budgets, and spearheading installations and upgrades. Furthermore, as an information systems manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that technical delivery manager responsibilities requires skills like "technical delivery," "customer satisfaction," "infrastructure," and "etl." But an information systems manager might use other skills in their typical duties, such as, "customer service," "data entry," "technical support," and "pc."
Information systems managers may earn a higher salary than technical delivery managers, but information systems managers earn the most pay in the professional industry with an average salary of $151,152. On the other hand, technical delivery managers receive higher pay in the finance industry, where they earn an average salary of $119,460.In general, information systems managers achieve lower levels of education than technical delivery managers. They're 8.6% less likely to obtain a Master's Degree while being 0.6% more likely to earn a Doctoral Degree.Technical delivery manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from technical delivery manager resumes include skills like "technical delivery," "customer satisfaction," "infrastructure," and "etl," whereas an information technology director is more likely to list skills in "customer service," "cloud," "network infrastructure," and "disaster recovery. "
Information technology directors earn the best pay in the technology industry, where they command an average salary of $145,076. Technical delivery managers earn the highest pay from the finance industry, with an average salary of $119,460.information technology directors typically earn lower educational levels compared to technical delivery managers. Specifically, they're 6.3% less likely to graduate with a Master's Degree, and 0.6% less likely to earn a Doctoral Degree.Technical delivery manager vs. Solutions manager
A solutions manager oversees the planning and execution of a business project or program. Their responsibilities revolve around liaising with clients to discuss their needs and preferences, coordinating with various departments to gather and analyze data, identifying weak areas, and recommending solutions through new processes and policies for optimal service and performance. They may also delegate tasks, assess the workforce, and produce progress reports and presentations. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Types of technical delivery manager
Updated January 8, 2025
