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Technical support advisor skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Joshua Davis Ph.D.,

Chirag Parikh Ph.D.

Technical support advisor example skills

Below we've compiled a list of the most critical technical support advisor skills. We ranked the top skills for technical support advisors based on the percentage of resumes they appeared on. For example, 9.8% of technical support advisor resumes contained customer service as a skill. Continue reading to find out what skills a technical support advisor needs to be successful in the workplace.

15 technical support advisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how technical support advisors use customer service:

Provide tier 2 technical support and general customer service to wireless customers while using designated power formula in call center environment.
Provide exemplary customer service and technical support for Apple products while using positioning to positively communicate with unsatisfied customers.

2. Technical Support Calls

Here's how technical support advisors use technical support calls:

Handled technical support calls for Apple products.
Handled frontline technical support calls for Apple hardware and software.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how technical support advisors use troubleshoot:

Assessed, analyzed and troubleshoot customer issues providing resolution to problems.
Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fixed.

4. Customer Satisfaction

Here's how technical support advisors use customer satisfaction:

Ensured customer satisfaction by providing an elevated customer experience through demonstrating empathy, professionalism and knowledge.
Outlined organizational changes that increased customer satisfaction, shortened open issue times and reduced overall cost-per-case.

5. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how technical support advisors use issue resolution:

Image mirroring, wireless network configuration and issue resolution.
Communicate effective and efficient feedback for issue resolution.

6. Technical Troubleshooting

Here's how technical support advisors use technical troubleshooting:

Provided technical troubleshooting, help with billing inquiries and their resolution, processed refunds and other post-sales activities.
Provide outstanding feedback with product concerns and software issues that can result in technical troubleshooting.

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7. IOS Devices

Here's how technical support advisors use ios devices:

Assist customers with trouble shooting all Apple IOS devices in an inbound customer care and service based call center.
Provided tech support for IOS devices (iPhone, iPad, iPod) and Mac computers.

8. Inbound Calls

Here's how technical support advisors use inbound calls:

Answer inbound calls and resolve advanced technical support issues for a variety of technological products in a call center environment.
Answer inbound calls if necessary, make outbound calls and resolve technical issues related to other customers' requests.

9. Mac OS X

Here's how technical support advisors use mac os x:

Assisted customers with all Mac computers and Mac OS X troubleshooting, and iTunes Store Account Security issues.
Help customers with updating and configuring IOS, Mac OS X and Windows operating system software.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how technical support advisors use outbound calls:

Performed outbound calls to Members regarding membership, product and processing issues.
Place outbound calls to answer messages of customers needing technical support.

11. Multitask

Here's how technical support advisors use multitask:

Have the ability to figure out how technology works and multitask across systems and applications.

12. Apple Devices

Here's how technical support advisors use apple devices:

Handled escalated technical support situations with customers using multiple Apple devices.
Updated and Maintained Mac system files to fix errors with Mac OS and Apple devices, constant vigilance ensured prompt repairs.

13. Customer Issues

Here's how technical support advisors use customer issues:

Identified ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes.
Handle escalations of complex customer issues involving Dell server technologies including PowerEdge (PE) PE Cloud, and Modular systems.

14. IPad

Here's how technical support advisors use ipad:

Provided exceptional customer support for the iPhone, iPad, iPod Touch and CPU's via phone and video chat.
Provided advanced technical support for the iPhone, iPad, iPod and iTunes program for both MAC and PC platforms.

15. Customer Support

Here's how technical support advisors use customer support:

Created and edited desktop documentation for customer support representatives to review and follow when resolving issues.
Worked independently while multitasking across various applications and platforms providing excellent customer support.

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What skills help Technical Support Advisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young technical support advisors need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a technical support advisor stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of technical support advisor skills to add to your resume

The most important skills for a technical support advisor resume and required skills for a technical support advisor to have include:

Customer Service
Technical Support Calls
Troubleshoot
Customer Satisfaction
Issue Resolution
Technical Troubleshooting
IOS Devices
Inbound Calls
Mac OS X
Outbound Calls
Multitask
Apple Devices
Customer Issues
IPad
Customer Support
Customer Inquiries

Technical Knowledge
IPhone
Technical Issues
Technical Problems
Account Security
Software Issues
Customer Calls
Technical Assistance
Apple IOS
Windows XP
Customer Interaction
Chat Support
VPN
Itunes
Problem Resolution
Computer System

Apple Products
Phone Support
Call Handling
Telephone Calls
CPU
Call Tracking
Product Issues
Internet Connectivity
Scheduling Appointments
Technical Liaison
Customer Complaints
Smartphones
Troubleshooting Assistance
Ipod Touch

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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