How to hire a technician support tier

How to hire a technician support tier, step by step

Here's a step-by-step technician support tier hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technician support tier job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technician support tier
• Step 8: Go through the hiring process checklist

What does a technician support tier do?

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1. Identify your hiring needs

   First, determine the employments status of the technician support tier you need to hire. Certain technician support tier roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a technician support tier to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a technician support tier that fits the bill.

   This list presents technician support tier salaries for various positions.

   Type of Technician Support Tier	Description	Hourly rate
   Technician Support Tier	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$18-37
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Technical Support
   • Phone Calls
   • Cisco Ios
   • Tier II
   • LAN
   • Software Applications
   • Technical Issues
   • Inbound Calls
   • Desktop Support
   • Customer Support
   • VoIP
   • Internet Connectivity
   • VPN

   Check all skills

   Responsibilities:

   • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
   • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
   • Help customers design custom reports to export data to and from the SQL database.
   • Support with ios, android, windows, and blackberry OS including tablets and mobile device.

   More technician support tier duties

3. Make a budget

   Including a salary range in your technician support tier job description is a great way to entice the best and brightest candidates. A technician support tier salary can vary based on several factors:

   • Location. For example, technician support tiers' average salary in montana is 48% less than in new york.
   • Seniority. Entry-level technician support tiers earn 51% less than senior-level technician support tiers.
   • Certifications. A technician support tier with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a technician support tier's salary.

   Average technician support tier salary

   $54,889yearly

   $26.39 hourly rate

   ---

   Entry-level technician support tier salary

   $38,000 yearly salary

   Updated January 20, 2026

   Average technician support tier salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$75,738	$36
   2	Maryland	$72,889	$35
   3	New York	$69,183	$33
   4	District of Columbia	$68,948	$33
   5	New Jersey	$65,888	$32
   6	Ohio	$62,669	$30
   7	Pennsylvania	$62,052	$30
   8	Virginia	$61,626	$30
   9	Oregon	$57,956	$28
   10	Oklahoma	$56,215	$27
   11	Illinois	$54,468	$26
   12	Alabama	$54,125	$26
   13	New Mexico	$51,779	$25
   14	Colorado	$51,523	$25
   15	Texas	$51,200	$25
   16	Georgia	$48,893	$24
   17	Florida	$48,593	$23
   18	Iowa	$47,759	$23
   19	Kansas	$45,352	$22
   20	Nebraska	$43,925	$21

   Average technician support tier salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Scantron	$85,484	$41.10
   2	Heart 'n Home Hospice & Palliative Care	$85,148	$40.94
   3	KORE	$75,418	$36.26
   4	INAP	$72,412	$34.81
   5	Poly	$71,712	$34.48
   6	AUROTECH	$71,295	$34.28
   7	CyberGrants	$70,062	$33.68
   8	A.C.Coy	$69,882	$33.60	2
   9	NetImpact Strategies	$69,630	$33.48	2
   10	CyrusOne	$66,437	$31.94	12
   11	LightEdge Solutions	$65,465	$31.47	16
   12	Globalstar	$65,303	$31.40	1
   13	Pacific Office Automation	$65,237	$31.36	13
   14	CPI Card Group	$64,647	$31.08	5
   15	TimeClock Plus	$64,176	$30.85
   16	Dover	$64,075	$30.81	10
   17	Zayo Group	$63,850	$30.70
   18	Insight Enterprises	$63,198	$30.38	8
   19	SMS Holdings	$62,313	$29.96
   20	WorldLink	$61,750	$29.69

4. Writing a technician support tier job description

   A good technician support tier job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a technician support tier job description:

   Technician support tier job description example

   ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
   Do you have a Tier 2 Technical Support background?
   Do you enjoy work-from-home and flexible schedules?
   ModSquad is seeking Mod Contractors to join our network!
   
   If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
   
   Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
   
   Our role is to oversee the back-end administrative side, check for and fix errors, and escalate things that require further support. In doing so, this will help the client's site users be able to access their accounts and give money to charity!
   
   Hourly Rate:
   To be discussed in the interview phase
   
   Commitment:
   15 hours per week
   90 days (as needed)
   What We Are Looking For:Keen attention to detail Experience in Administrative tasks Able to work mostly autonomously (Support provided) Experience with ZendeskCSV/Error Log experience is a plus, but not necessary Account Management experience is a plus, but not necessary
   WorkSpace Requirements:Dedicated laptop or desktop computer with Windows 10 or above Willingness to install MSQ security software and 2FA app on the phone
   What's In It For You:The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! Flexible self-scheduling Access to ‘Hot Gigs' postings exclusive to the Mod NetworkWork from home Competitive hourly rate - Discussed during your first interview Paid orientation
   ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
   
   Please note: A Chromebook is not sufficient for ModSquad projects.
   
   Who is ModSquad?
   ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
   
   ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
   
   ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

   Copy this example

   

5. Post your job

   To find technician support tiers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any technician support tiers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level technician support tiers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find technician support tier candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   Your first interview with technician support tier candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   If your interviews with technician support tier applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technician support tier

   Once you've decided on a perfect technician support tier candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new technician support tier. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a technician support tier?