What does a telecom specialist do?
Telecom specialist responsibilities
Here are examples of responsibilities from real telecom specialist resumes:
- Lead project teams to implement solutions ranging from new MPLS/Internet circuit installations and Cisco VPN solutions to completely new site roll-outs.
- Research cost effective communication services for university and hospital departments, which include acquisition and installation of PBX switches.
- Perform end user support on ISDN phones.
- Provide training on Nortel phone platform when necessary.
- Work closely with Avaya's programmers to resolve programming issues such as vectoring.
- Design, implementation and configuration of all Harris locations PBX & ancillary hardware.
- Coordinate and participate in switch cutover from Nortel to Lucent/Avaya Definity G3r - 3/00.
- Configure and maintain Cisco network equipment to include switches, routers, and ASA firewalls.
- Mentore colleagues in handling all call center functions, including ACD statistical and CTI support.
- Test & check logs on Avaya system to ensure it s operational on a daily basis.
- Supervise the phone and data wiring of a new location and supervise vendor installation of PBX.
- Remain current on new transport protocols, products, and standards in support of VoIP systems development and equipment procurement.
- Developed/Conduct all IVR application testing for implementation (Alpha/Beta testing).
- Process and record all telecommunication invoices in coordination with appropriate management personnel and accounting department as needed.
- Serve in a consulting capacity to physician offices and health system departments to define telecommunication needs and deliver request services.
Telecom specialist skills and personality traits
We calculated that 11% of Telecom Specialists are proficient in VoIP, Switches, and Avaya. They’re also known for soft skills such as Listening skills, Speaking skills, and Problem-solving skills.
We break down the percentage of Telecom Specialists that have these skills listed on their resume here:
- VoIP, 11%
Implement multiple office migrations from legacy phone systems to Cisco Communications Manager (VoIP).
- Switches, 8%
Managed computer telephony integration (CTI) between 20+ telephone switches, AS/400 system and call recording equipment.
- Avaya, 7%
Implemented, project-managed, and administered Avaya S8700 for the highly successful deployment of more than 600 stations.
- PBX, 6%
Designed mobile PBX system that could be deployed anywhere in Belgium to provide phone extensions up to 125 users.
- SIP, 5%
Developed Request for Proposals for new projects including storage arrays, SIP connectivity, encryption technologies, and contact center technologies.
- Voicemail, 5%
Performed voicemail and telephone set training for approximately 400 users.
"voip," "switches," and "avaya" are among the most common skills that telecom specialists use at work. You can find even more telecom specialist responsibilities below, including:
Listening skills. To carry out their duties, the most important skill for a telecom specialist to have is listening skills. Their role and responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Telecom specialists often use listening skills in their day-to-day job, as shown by this real resume: "communicated with office management and vendors for cable and infrastructure installation and mac. "
Speaking skills. Many telecom specialist duties rely on speaking skills. "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.," so a telecom specialist will need this skill often in their role. This resume example is just one of many ways telecom specialist responsibilities rely on speaking skills: "maintained and addressed billing issues when needed and training when necessary. "
Problem-solving skills. Another skill that relates to the job responsibilities of telecom specialists is problem-solving skills. This skill is critical to many everyday telecom specialist duties, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "gathered requirements for a e-911 provisioning system to integrate with their telecom billing / provisioning solutions. "
Customer-service skills. A big part of what telecom specialists do relies on "customer-service skills." You can see how essential it is to telecom specialist responsibilities because "computer support specialists must be patient and sympathetic." Here's an example of how this skill is used from a resume that represents typical telecom specialist tasks: "configure and install lan networks with customer premise equipment. "
The three companies that hire the most telecom specialists are:
- UnityPoint Health7 telecom specialists jobs
- Rotech Healthcare
4 telecom specialists jobs
- Glotech, Inc.3 telecom specialists jobs
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Compare different telecom specialists
Telecom specialist vs. Litigation support specialist
A litigation support professional serves as an apprentice of an attorney in dealing with complicated legal issues. They are responsible for creating and maintaining data systems, retrieving records, and assisting in legal cases or lawsuits. Also, they are the one who organizes and analyzes documents from a database and does the case review. A support professional also supports the company and law firm in any way possible. This is why this career plays an important role in reducing the workload of an attorney, especially with complex lawsuits.
These skill sets are where the common ground ends though. The responsibilities of a telecom specialist are more likely to require skills like "voip," "switches," "avaya," and "pbx." On the other hand, a job as a litigation support specialist requires skills like "litigation," "defense counsel," "electronic discovery," and "mediation." As you can see, what employees do in each career varies considerably.
Litigation support specialists earn the highest salaries when working in the professional industry, with an average yearly salary of $71,553. On the other hand, telecom specialists are paid more in the manufacturing industry with an average salary of $80,150.litigation support specialists tend to reach similar levels of education than telecom specialists. In fact, litigation support specialists are 0.5% more likely to graduate with a Master's Degree and 9.9% more likely to have a Doctoral Degree.Telecom specialist vs. Information systems specialist
An Information Systems Specialist is responsible for supporting and developing the database system of an organization. They are responsible for designing and implementing information systems, developing prototypes, and maintaining hardware and software operations. They build information security to protect the computer system against a threat. Information System Specialists must have good communication and analytical skills to adapt to different organizational needs.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that telecom specialist responsibilities requires skills like "switches," "avaya," "pbx," and "sip." But an information systems specialist might use other skills in their typical duties, such as, "customer service," "data analysis," "data entry," and "strong analytical."
Information systems specialists earn a lower average salary than telecom specialists. But information systems specialists earn the highest pay in the manufacturing industry, with an average salary of $75,326. Additionally, telecom specialists earn the highest salaries in the manufacturing with average pay of $80,150 annually.Average education levels between the two professions vary. Information systems specialists tend to reach similar levels of education than telecom specialists. In fact, they're 4.6% more likely to graduate with a Master's Degree and 9.9% more likely to earn a Doctoral Degree.Telecom specialist vs. Support specialist/trainer
A support specialist/trainer is in charge of developing training and support programs for employees in a company. Among their responsibilities include gathering and analyzing data, coordinating with the human resources department, and developing strategies to improve the skills of new and current employees. There are also instances where they must liaise with clients to address issues and concerns, resolving them promptly and efficiently. Furthermore, a support specialist/trainer must enforce the company's policies and regulations, including its vision and mission.
The required skills of the two careers differ considerably. For example, telecom specialists are more likely to have skills like "voip," "switches," "avaya," and "pbx." But a support specialist/trainer is more likely to have skills like "training programs," "training materials," "powerpoint," and "training sessions."
Support specialist/trainers earn the best pay in the technology industry, where they command an average salary of $47,998. Telecom specialists earn the highest pay from the manufacturing industry, with an average salary of $80,150.When it comes to education, support specialist/trainers tend to earn similar degree levels compared to telecom specialists. In fact, they're 4.2% more likely to earn a Master's Degree, and 0.8% more likely to graduate with a Doctoral Degree.Telecom specialist vs. Operations support specialist
The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.
Updated January 8, 2025
