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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Redmond, WA | $33,743 | $16.22 |
| 2 | Noank, CT | $31,378 | $15.09 |
| 3 | Mahwah, NJ | $29,597 | $14.23 |
| 4 | Sierra Vista, AZ | $29,466 | $14.17 |
| 5 | West Salem, WI | $29,118 | $14.00 |
| 6 | Warren, MI | $29,106 | $13.99 |
| 7 | El Paso, TX | $28,816 | $13.85 |
| 8 | Santa Fe, NM | $28,502 | $13.70 |
| 9 | Bay, AR | $28,348 | $13.63 |
| 10 | Bode, IA | $28,276 | $13.59 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customs Consultant | $83,467 | $40 | - |
| 2 | Customer Service Expert | $63,613 | $31 | 14 |
| 3 | Trainer | $40,820 | $20 | - |
| 4 | Customer Solutions Specialist | $38,399 | $18 | - |
| 5 | Certified Trainer | $34,332 | $17 | - |
| 6 | Customer Engagement Specialist | $33,109 | $16 | - |
| 7 | Customer Contact Representative | $32,510 | $16 | - |
| 8 | Customer Sales Specialist | $32,260 | $16 | - |
| 9 | Customer Services Coordinator | $31,742 | $15 | - |
| 10 | Customer Service Administrator | $31,714 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GCS | $28,415 | $14 | 3 |
| 2 | cxLoyalty | $28,365 | $14 | - |
| 3 | American Customer Care | $28,307 | $14 | - |
| 4 | Afni | $28,152 | $14 | 29 |
| 5 | Advanced Call Center Technologies | $28,103 | $14 | 5 |
| 6 | Telvista US | $28,073 | $14 | - |
| 7 | Skybridge Americas | $28,039 | $13 | - |
| 8 | FCR | $27,960 | $13 | 19 |
| 9 | SYKES | $27,950 | $13 | - |
| 10 | Concentrix | $27,899 | $13 | 180 |
| 11 | TRG - The Resource Group | $27,881 | $13 | 2 |
| 12 | Transparent BPO | $27,875 | $13 | - |
| 13 | Alorica | $27,873 | $13 | 38 |
| 14 | ibex | $27,863 | $13 | 10 |
| 15 | SITEL | $27,845 | $13 | - |
| 16 | Sutherland | $27,825 | $13 | 10 |
| 17 | Customer Direct | $27,765 | $13 | - |
| 18 | Fusion Contact Centers, LLC | $27,750 | $13 | - |
| 19 | Continental Message Solution | $27,727 | $13 | - |
| 20 | Interactive Response Technologies, Inc. | $27,083 | $13 | - |