Trend Micro jobs in Austin, TX

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: This is a hybrid role based out of our Austin, TX office and requires in-office presence three days a week. Position Summary: Trend Micro is seeking a Staff HW EE Design Engineer to join the TippingPoint System HW Development Team whose responsibilities include the design and verification of next generation Network Security platforms. The successful candidate will work with a talented team that designs these leading edge, high performance network security protection appliances that reside in enterprise data centers and central offices to direct, inspect and filter malicious traffic. Responsibilities: Full EE Design ownership for assigned systems or subystems from concept to production (Schematic Design, PCB Stackup Design, Layout Guidance, Layout Simulations, HW Bring-Up, Characterization, Functional & Stress Testing, Release to Production) Debug / Troubleshoot complex design issues with systems in development as well as currently shipping systems, with an emphasis on root-cause-analysis. Attends functional and cross-functional team meetings. Provides regular detailed progress reports to management Qualifications: MSEE with 8+ years or BSEE with 10+ years of hardware development experience. Proven track record of successfully bringing designs from concept to production. Excellent understanding of transmission line theory. HW Design experience with high-speed serial interfaces such as PCIe Gen2~Gen4 and 100GbE KR4 and CAUI4. HW Design experience with high-speed parallel interfaces such as DDR4 & DDR5. Experience in Intel XEON-based x86 Server Design is a plus. Experienced with lab analysis/debug tools such as high-speed oscilloscopes, logic analyzers, protocol analyzers. Experienced in CAD tools for schematic capture and layout (Cadence Design Systems experience is a plus). FPGA / CPLD design experience for glue/combinatorial logic is a plus. Experienced with layout simulations tools for high-speed interfaces and power integrity such as Ansys Electromagnetics Suite. Good understanding of Design-for-Manufacturing and Design-for-Test requirements and trade-offs. Excellent analytical and problem solving skills. Excellent interpersonal, organizational, and communication skills. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Comprehensive medical, dental and vision insurance Life insurance Short & Long Term Disability Pre-partum, maternity, parental and medical leave Mental Health Wellness Program Adoption Assistance Wellness Incentive Pet Insurance 401(k) with company match Paid Time Off 14 Annual Holidays Tuition Assistance Employee Resource Groups We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work. Be Passionate. Be Innovative. Be a Trender. This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). #LI-BM1 At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

Profile** The Business Process Consultant manages and creates demand for complex multi-line of business, integrated workflow solutions in concert with client stated objectives utilizing skillsets across financial, technical, and business acumen. Develops and manages new and existing relationships with key buyers and decision makers within new and/or existing client organizations. Keeps the Ricoh leadership team informed and engages in advancing strategic partnerships with clients and industry partners. Lead complex and technical bids including identifying and comprehending client requirements, buying patterns, and building a differentiated team and approach that can deliver client outcomes. Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline. **JOB DUTIES AND RESPONSIBILITIES** + Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. + Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement. + Influence requirements and outcome expectations leading to client's selection process and evaluation criteria. + Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity. + Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem. + Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives. + Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters. + Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. + Manage client expectations via a detailed project plan and resulting handoffs within Ricoh. **QUALIFICATIONS (Education, Experience, and Certifications)** + 7+ years of experience leading complex workflow, workflow integration and outsourcing deals. + 7+ years of experience with the direct management of complex solutions and business development. + Experience with successful execution of all phases of large and multi-year capture efforts, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses. + Proven ability to develop and present business cases including financials and value proposition. + Experience with developing and maintaining effective internal and external business relationships with clients and industry partners. Knowledge, Skills and Abilities + Strong understanding and ability to manage and navigate a sales process. + Possesses an advanced technical understanding of the client work environments and how to apply Ricoh's portfolio in a manner that addresses the client's business objectives. + Strong ability lead solution development integrating with IT infrastructures; technical understanding of architectures, networks, and data center operational standards + Must also possess the skill to be able to work in an enterprise environment to solve business problems and achieve clients' business process outcomes + Strong interpersonal, time management and organizational skills. + Demonstrated ability to successfully work with or lead diverse teams to formulate enterprise Services and Solutions. + Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers. + Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions. + Ability to communicate effectively with IT and C-level executives to gain a clear understanding of infrastructure and business requirements in enterprise environments + Must possess strong working knowledge of advance capture, ECM, workflow solutions and Ricoh's services portfolio + Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems. + Demonstrated experience as an avid team player that can adapt to changing roles. + Goal-orientated, motivated and committed to ongoing self-development and development of others. + Must demonstrate a positive mindset and attitude + Ability to manage conflict and effectively problem solve in a fast paced, high stress environment. Working Conditions, Physical and Mental Demands + Most work is performed in a typical office environment or home office, 5 days per week. + Requires travel nationally and potentially internationally, as required. + Maintains positive employee an 6 6d customer relations and creates an exciting and fun work environment, balanced with professional and ethical standards of excellence. + Excellent listening skills are necessary. + Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information, which may be of a technical nature. + Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Communicate clear and concise expectations, goals and provide feedback on results. + External contacts via memos, phone, and in person with all levels of internal and customer management for presentations, demonstrations and problem solving. + Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people. + Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities. + Most job duties are performed in an office or at a desk, writing, using the telephone and computer. + Infrequent use of basic keyboard skills/calculator/hand tools, sorting and filing. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: • Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. • Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. • Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. • Maintain meticulous records, manage inventory, and calculate charges for services rendered. • Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. • Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. • Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: • High school diploma or GED, coupled with minimum one year of relevant work experience. • Proficiency in basic computer skills, including MS Office Suite. • Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: • Previous experience in copy jobs or related fields. • Basic knowledge of electronics and copier equipment repair. • Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role and the Team Proofpoint is looking for Sales Engineering Manager (SEM) to lead a fast-growing team of Sales Engineers focused on Data Security covering the Americas Central and Southeast regions. Our SEMs lead from the front, are customer facing, are hands on technical, and focused on enabling and empowering their teams to be successful. Candidates should have experience leading/mentoring Sales Engineering teams, prior experience as a sales engineer, and a track record of being involved in complex customer deals. We prefer a background in data security or risk & governance. + You will coach, enable, and empower a team of experienced Specialist Sales Engineers: + Strengthen the team by setting shared goals, information sharing, andestablishingmentoring relationships + Ramp newer members of the team on rules of engagement, building a relationship with their Specialist Sales Reps, technical training, and showing them how to become self-sufficient + Develop and mentor your team to help them achieve their career goals, ideally here at Proofpoint + Active part of escalations and resolving customer challenges + Partner with Recruiting and HR to attract, hire andretaintop talent to support our rapid growth + Becustomer facing! Frequently attend meetings with members of your team! + InspireData SecuritySEs to become a better story engineer byleveragingpast field experiences and lessons learned on angles (pain points, use cases), unique ways to win, and competitive scenarios + Work collaboratively with other groups, including Sales, Professional Services, Support, Engineering, and Product Management, to ensure effective operation of your team, achieve the technical win, and ensure ongoing customer satisfaction + Formulate best practices for presentations, demos, and evaluations as well as overall sales strategy + Act as a trusted advisor to higher level management on strategic opportunity reviews,emergingcompetitive threats, product direction, andestablishingsales objectivesand strategies + Participate in the ongoing technical training alongside your team + Evangelize the Proofpoint vision to customers and prospects at all levels, from technical to C-suite + Put your individual contributor hat on when needed, engage with customers, and help formulate strategies for target accounts + Build relationships/partner with Sales Management and Sales Teams to acquire/grow accounts + Build relationships/partner with Product and Marketing teams to help prioritize technical features and prefect go-to-market strategy + Track andmaintainaccuraterecords of SE engagements and effectively communicate this to management + Establishes a regular cadence with SEs to provide feedback on opportunities, discuss areas of improvement (skill developments) in technical areas, andclosely workswith Sr. SE Leadership on a growth plan + Responsible for completing periodic and yearly performance reviews + Partner with other groups such as Professional Services and Customer Success to help us continue our tradition of an outstanding customer experience and industry leading customer retention + Become a student of our security and risk platform + The role will require travel between 25-75% within the region Job Requirements: + Minimum2+ years of proventrack recordand experience in leading/mentoring/developing sales engineering teams and guiding them to success; ideally in the Data Securityarea + Previousexperience within a specialist/overlay sales structure + Previousexperience as a sales engineer, preferred 4-6 years of experience + You can thrive in a fast paced,high energyenvironment + Good understanding of the Cybersecurity market landscape and competition, ideally in the Data Securityarea + Strong, related technical background in cyber-security such as Enterprise DLP,Data Security PostureManagementandInsider Threat Management + Solid sales acumen, and ability to partner with account teams to drive new customer sales as well as add-on revenue + Lead from the front style, and ability to roll up your sleeves and get technical + Ability to work independently, adapt quickly andmaintaina positive attitude + Proven ability to command a room, lead complex technical and business conversations with C-suite executives, as well as technical staff + Bachelor's or advanced degree in relevant field, or equivalent experience + CISSP or similar industry certification optional + Travel required in this role Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Corporate Overview** In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud environment + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. **The Role** This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. **Your day-to-day** + Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. + Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. + Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. + Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. + Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. + Develop deep understanding of customer's business and operational needs. + Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. + Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. + Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. + Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. + Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. + Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. + Use independent judgment within broad parameters. + Designs and implements solutions to complex problems **What you bring to the team** + 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas + Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. + Working knowledge of Windows, Active Directory, and Microsoft Exchange. + Very strong customer service and excellent communications skills, both written and oral + A history of successfully leading and directing technical staff through crisis situations + Adaptable and willing to learn new technologies + Knowledge of project management and strong time management skills + Ability to effectively work in a team environment as well as independently **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. **Base Pay Ranges:** SF Bay Area, New York City Metro Area: Base Pay Range: 108,080.00 - 169,840.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 90,580.00 - 142,340.00 USD All other cities and states excluding those listed above: Base Pay Range: 81,130.00 - 127,490.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

PROFILE Provides strategic leadership and direction over Managed Services operations teams within a vertical, driving innovation, operational excellence, and business growth. The Director, Operations is accountable for fostering a culture of continuous improvement, data-driven decision making, financial achievement and talent development, while ensuring exceptional client engagement, retention, and expansion. JOB DUTIES AND RESPONSIBILITIES Operational Excellence, Innovation & Process Improvement · Champion a culture of operational excellence by continuously identifying, piloting, and scaling innovative technologies, automation, and best practices to enhance efficiency, service delivery, and customer experience. · Lead and implement process improvement initiatives (e.g., Lean, Six Sigma) to optimize workflows, reduce costs, and drive measurable improvements in performance and quality. · Regularly evaluate and refine operational procedures to ensure alignment with organizational objectives, industry trends, and evolving client needs. · Foster an environment that encourages creative problem-solving, cross-functional collaboration, and the adoption of new solutions to address business challenges. · Communicate market trends, competitive intelligence, and organizational needs to leadership. Data-Driven Management & Financial Accountability · Utilize data analytics and business intelligence tools to monitor key performance indicators, identify trends, and inform strategic decisions. · Integrate financial planning, forecasting, and P&L management into daily operations to achieve and exceed profitability targets, including gross margin expectations. · Oversee the production and review of financial reports, performance dashboards, and labor analysis to ensure transparency, accountability, and continuous improvement. · Drive gross margin health by proactively managing costs, optimizing resource allocation, and collaborating with internal stakeholders to support revenue growth and operational efficiency. Mentorship & Succession Planning · Develop and execute mentorship programs to nurture emerging leaders and build a robust leadership pipeline. · Take ownership of succession planning by identifying high-potential talent, creating development plans, and tracking promotion readiness. · Foster a collaborative, inclusive environment that encourages professional growth, cross-training, and knowledge sharing. Team & People Management · Organize field resources and work assignments to maximize efficiency and job satisfaction. · Promote effective recruiting, onboarding, and development of high-performing teams. · Establish clear goals, roles, and responsibilities; track KPIs and hold leaders accountable for coaching and developing team members. · Recognize and reward excellence through formal programs and regular feedback. Client Engagement, Retention & Expansion · Proactively engage with clients to understand their needs, deliver value, and ensure satisfaction. · Lead efforts to retain and expand client relationships through strategic account management, regular business reviews, and solution-oriented communication. · Collaborate with sales and vertical leadership to identify new business opportunities, support RFPs, renewals, and expansions. · Own the resolution of account issues, ensuring optimal customer satisfaction and long-term partnerships. Other Responsibilities · Perform other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) · 4-year college degree preferred; or equivalent experience in related field. · 10-12 years of relevant experience, including 4+ years of P&L responsibility and extensive supervisory experience. · Proven track record in strategic account management, operations leadership, and driving innovation. · Experience in data analytics, process improvement, and mentoring teams. · Strong communication, facilitation, and collaborative leadership skills. KNOWLEDGE, SKILLS, AND ABILITIES · Superior customer service orientation and strategic thinking. · Demonstrated ability to lead innovation and process improvement initiatives. · Proficiency in data analytics, reporting tools, and business intelligence platforms. · Strong mentorship and talent development capabilities. · Excellent judgment, problem-solving, and change management skills. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS · Most work performed in a typical office environment; frequent travel required. · Ability to handle multiple tasks, cyclical stress, and dynamic business goals. · Regular interaction with internal and external stakeholders at all levels. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: This is a hybrid role with a minimum in-office requirement of 3 days per week in the Austin, TX office located at 11305 Alterra Parkway Austin, TX 78758. Position Summary: We are seeking a talented Full-Stack Software Engineer to join our Threat Hunting Research team. This role is critical in maintaining and developing cutting-edge tools for threat detection, vulnerability research, and security intelligence operations. The ideal candidate will combine strong software development skills with an interest in cybersecurity, helping us build and enhance platforms that identify and analyze emerging threats. You will play a key role in integrating AI capabilities into our security workflows and developing scalable solutions for our growing threat hunting team. Responsibilities: Platform Development & Maintenance Design, develop, and maintain web-based applications and dashboards for threat hunting and vulnerability research workflows Build and enhance internal tools for automated vulnerability discovery, triage, and analysis Develop RESTful APIs and microservices to support security tool integration and data exchange Create intuitive user interfaces for security analysts to interact with threat intelligence data and research findings AI Integration & Innovation Implement AI/ML capabilities into existing security tools and workflows to enhance threat detection and analysis Develop interfaces for Large Language Model (LLM) integration to assist with vulnerability assessment and threat intelligence correlation Build automated pipelines for processing and analyzing security data using AI-enhanced methodologies Collaborate on the development of intelligent systems for prioritizing and triaging security findings Security Tool Development Maintain and extend vulnerability scanning and assessment frameworks Develop proof-of-concept tools and automation scripts for security research Build integrations with existing security tools (SIEM, vulnerability scanners, threat intelligence platforms) Create data collection and processing pipelines for honeypot networks and exploit telemetry Technical Operations Containerize applications using Docker and orchestrate deployments Manage and optimize database systems (MongoDB, PostgreSQL) for storing vulnerability and threat data Implement CI/CD pipelines for automated testing and deployment Ensure code quality through testing, code reviews, and documentation Required Qualifications: Technical Skills 3+ years of experience in full-stack software development BS in Computer Science, Computer Engineering, or related field-or 3+ years of practical experience in full-stack software development Strong proficiency in Python for backend development and automation Solid experience with JavaScript and modern frontend frameworks (React, Vue.js, or Angular) Experience building and deploying web applications in production environments Proficiency with RESTful API design and implementation Experience with database systems (SQL and NoSQL) Familiarity with version control systems (Git) and collaborative development workflows Experience with cloud infrastructure and deployments AWS, Google Cloud, Azure Preferred Qualifications Experience with cybersecurity concepts, vulnerability research, or threat hunting Familiarity with AI/ML frameworks and LLM integration (OpenAI API, LangChain, etc.) Experience with containerization technologies (Docker, Kubernetes) Knowledge of security tools and static analysis such as YARA, Semgrep, or vulnerability scanners Experience with data visualization libraries and dashboard development Understanding of CVE processes and vulnerability disclosure practices Familiarity with JIRA and agile development methodologies Additional Qualifications Experience with rule-based detection systems and signature development Knowledge of exploit development or reverse engineering concepts Familiarity with threat intelligence platforms and MITRE ATT&CK framework Experience with honeypot deployment and management Background in processing and analyzing large-scale security datasets What You'll Be Working On: Next-generation vulnerability discovery platforms leveraging AI capabilities Automated threat hunting and intelligence correlation systems Web-based dashboards for security research and team collaboration Integration of multiple security scanners and tools into unified platforms Development of tools that scale with our expanding threat hunting operations Team Environment: You'll be joining a dynamic and growing threat hunting team that values innovation, automation, and proactive security research. We're passionate about staying ahead of emerging threats and building tools that make our security researchers more effective. This role offers the opportunity to work at the intersection of software engineering and cybersecurity, contributing to systems that protect organizations from zero-day exploits and advanced threats. DEI Commitment: Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Comprehensive medical, dental and vision insurance Life insurance Short & Long Term Disability Pre-partum, maternity, parental and medical leave Mental Health Wellness Program Adoption Assistance Wellness Incentive Pet Insurance 401(k) with company match Paid Time Off 14 Annual Holidays Tuition Assistance Employee Resource Groups We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work. Be Passionate. Be Innovative. Be a Trender. This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role and the Team Proofpoint is looking for Sales Engineering Manager (SEM) to lead a fast-growing team of Sales Engineers focused on Data Security covering the Americas Public Sector and Commercial segments as well as the LATAM region. Our SEMs lead from the front, are customer facing, are hands on technical, and focused on enabling and empowering their teams to be successful. Candidates should have experience leading/mentoring Sales Engineering teams, prior experience as a sales engineer, and a track record of being involved in complex customer deals. We prefer a background in data security or risk & governance. + You will coach, enable, and empower a team of experienced Specialist Sales Engineers: + Strengthen the team by setting shared goals, information sharing, andestablishingmentoring relationships + Ramp newer members of the team on rules of engagement, building a relationship with their Specialist Sales Reps, technical training, and showing them how to become self-sufficient + Develop and mentor your team to help them achieve their career goals, ideally here at Proofpoint + Active part of escalations and resolving customer challenges + Partner with Recruiting and HR to attract, hire andretaintop talent to support our rapid growth + Becustomer facing! Frequently attend meetings with members of your team! + InspireData SecuritySEs to become a better story engineer byleveragingpast field experiences and lessons learned on angles (pain points, use cases), unique ways to win, and competitive scenarios + Work collaboratively with other groups, including Sales, Professional Services, Support, Engineering, and Product Management, to ensure effective operation of your team, achieve the technical win, and ensure ongoing customer satisfaction + Formulate best practices for presentations, demos, and evaluations as well as overall sales strategy + Act as a trusted advisor to higher level management on strategic opportunity reviews,emergingcompetitive threats, product direction, andestablishingsales objectivesand strategies + Participate in the ongoing technical training alongside your team + Evangelize the Proofpoint vision to customers and prospects at all levels, from technical to C-suite + Put your individual contributor hat on when needed, engage with customers, and help formulate strategies for target accounts + Build relationships/partner with Sales Management and Sales Teams to acquire/grow accounts + Build relationships/partner with Product and Marketing teams to help prioritize technical features and prefect go-to-market strategy + Track andmaintainaccuraterecords of SE engagements and effectively communicate this to management + Establishes a regular cadence with SEs to provide feedback on opportunities, discuss areas of improvement (skill developments) in technical areas, andclosely workswith Sr. SE Leadership on a growth plan + Responsible for completing periodic and yearly performance reviews + Partner with other groups such as Professional Services and Customer Success to help us continue our tradition of an outstanding customer experience and industry leading customer retention + Become a student of our security and risk platform + The role will require travel between 25-75% within the region Job Requirements: + Minimum2+ years of proventrack recordand experience in leading/mentoring/developing sales engineering teams and guiding them to success; ideally in the Data Securityarea + Previousexperience within a specialist/overlay sales structure + Previousexperience as a sales engineer, preferred 4-6 years of experience + You can thrive in a fast paced,high energyenvironment + Good understanding of the Cybersecurity market landscape and competition, ideally in the Data Securityarea + Strong, related technical background in cyber-security such as Enterprise DLP,Data Security PostureManagementandInsider Threat Management + Solid sales acumen, and ability to partner with account teams to drive new customer sales as well as add-on revenue + Lead from the front style, and ability to roll up your sleeves and get technical + Ability to work independently, adapt quickly andmaintaina positive attitude + Proven ability to command a room, lead complex technical and business conversations with C-suite executives, as well as technical staff + Bachelor's or advanced degree in relevant field, or equivalent experience + CISSP or similar industry certification optional + Travel required in this role Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: This is a hybrid role with a minimum in-office requirement of 3 days per week in the Austin, Texas office located at 11305 Alterra Parkway Austin, TX 78758 or the Las Colinas, Texas office located at 225 E John W Carpenter Fwy #1500, Irving, TX 75062. Position Summary: We are seeking an experienced UX Designer with AI Transformation expertise to help evolve how our design organization works and how we build AI-driven cybersecurity products. This role sits at the intersection of design craft, emerging technology, and organizational change. You will partner closely with UX leadership to introduce AI-powered methods, tools, and workflows that elevate our team's creativity, efficiency, and impact across a global design organization. As part of this journey, you will also contribute directly to the design of AI-based security experiences; translating complex intelligence, automation, and risk insights into intuitive, trustworthy, and human-centered solutions. You will act as both a hands-on designer and a strategic catalyst, helping define how AI can augment our design practice and empower cross-functional teams to deliver next-generation cybersecurity experiences that make the digital world safer and smarter. Responsibilities: Lead AI based Design initiatives that enhance cybersecurity experiences and evolve how our design team works; partnering with UX leadership to integrate AI into processes, tools, and decision-making. Advocate for design excellence and transformation, sharing best practices and helping others in the organization adapt to new AI-augmented ways of working. Experiment with AI-assisted design methods from research and ideation to prototyping and validation to improve design efficiency and elevate creative output. Project Execution: partner with product management and engineering to balancing short-term delivery needs with long-term product goals. Apply creative problem-solving to produce high-quality, research-based design solutions that address complex user and business challenges in the cybersecurity domain. Foster a collaborative culture by working closely with Product Managers, Engineers, Data Scientists, and fellow Designers to align on goals, decisions, and outcomes. Communicate designs effectively through clear documentation, storytelling, and cross-functional presentations. Contribute to the evolution of our design system and workflow, integrating AI tools that enhance collaboration, scalability, and consistency across the product ecosystem. Bonus Points: Knowledge of the cybersecurity industry or IT management. Experience with design systems and platform design work. Qualifications: Experience: 5+ years in UX or Product Design, ideally within SaaS or IT platforms, designing for complex, data-driven environments. AI & Innovation: Experience or strong curiosity in leveraging AI to enhance product experiences or streamline design workflows. Familiarity with AI-assisted tools such as LLM, AI IDE or more is a plus. Design Tools: Proficiency with Figma is a must; familiarity with other prototyping tools (e.g., Sketch, Adobe XD, InVision) is a bonus. Problem-Solving: Strong analytical and creative problem-solving skills, capable of balancing user needs, business goals, and technical constraints. Communication: Strong written and verbal communication skills in English; ability to present and explain design rationale to both technical and non-technical audiences. Mandarin proficiency is a plus. Collaboration: Strong interpersonal skills and the ability to work in cross-functional teams. A team player who can also work independently. Agile Development: Experience working in agile or fast-paced development environments, with strong time-management skills and comfort iterating quickly. User-Centered Design: Deep understanding of user-centered design, interaction design, and information architecture. Capable of delivering product design solutions, including user flows, wireframes, prototypes, and final designs. Education: Bachelor's degree (or higher) in UX Design, Human-Computer Interaction (HCI), Product Design, or an equivalent practical background. Portfolio: Demonstrated examples of high-quality design work, including projects that show experimentation with AI, automation, or data-driven design processes. DEI Commitment: Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Comprehensive medical, dental and vision insurance Life insurance Short & Long Term Disability Pre-partum, maternity, parental and medical leave Mental Health Wellness Program Adoption Assistance Wellness Incentive Pet Insurance 401(k) with company match Paid Time Off 14 Annual Holidays Tuition Assistance Employee Resource Groups We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work. Be Passionate. Be Innovative. Be a Trender. This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **The Role** Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a post sales, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. **Your day-to-day** + Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. + Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. + Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management. + Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track. + Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. + Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. **What you bring to the team** + 4-year college degree in a business area, technical area or equivalent + 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas + Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior + Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. + Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced + Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results + Proven ability to influence colleagues and customers to act in high impact situations. + Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security + Current knowledge of cybersecurity solutions and productivity suites. + Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team + Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate + Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership + Evidence of pristine documentation, executive communications, white papers, etc. + Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies + Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives + Ability to work independently, ability to adapt quickly, positive attitude + Travel: Moderate travel (25%+) Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. Job Description **Corporate Overview** Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity. Protection Starts with People. Proofpoint **The Role and the Team** **Department Overview** The Strategic Accounts group leads Proofpoint's sales and account management efforts into the largest, most complex, commercial enterprises in the world. **Role Overview** Strategic Account Managers(SAMs) are topflight, consultative, enterprise information technology sales professionals. Strategic Account Managers are adept at designing and executing account plans that maximize Proofpoint's sales success and ensure high customer satisfaction. The role requires skilled interaction at all levels within assigned account's information technology, legal and procurement organizations. SAMs are results oriented. They possess strong business acumen, maintain a solid sales pipeline, deliver accurate forecast to management, close sales, and demonstrate skilled verbal and written communication ability. SAMs are part of a regional sale structure and report to a Regional Sales Director. The region is TX. **Job Requirements** **What:** + Develop a comprehensive strategy and set of tactics to maximize Proofpoint sales into each assigned account. + Lead prospecting and cultivation of all new sales opportunities. + Forecast sales opportunities accurately and achieve quarterly and annual sales quotas. + Ensure a high level of satisfaction with each assigned account. **How:** + 'Quarterback' Proofpoint's sales efforts and resources into assigned accounts. + Demonstrate strong Proofpoint product knowledge and communicate the fit of each to an account's needs. + Understand Proofpoint processes paying close attention to detail. + Establish solid working relationships with each account at all organizational levels. **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! \#LI-KJ1 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: - Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. - Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. - Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. - Maintain meticulous records, manage inventory, and calculate charges for services rendered. - Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. - Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. - Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: - High school diploma or GED, coupled with minimum one year of relevant work experience. - Proficiency in basic computer skills, including MS Office Suite. - Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: - Previous experience in copy jobs or related fields. - Basic knowledge of electronics and copier equipment repair. - Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: This is a hybrid role with a minimum in-office requirement of 3 days per week in the Austin, TX office located at 11305 Alterra Parkway Austin, TX 78758. Position Summary: We are seeking a talented Full-Stack Software Engineer to join our Threat Hunting Research team. This role is critical in maintaining and developing cutting-edge tools for threat detection, vulnerability research, and security intelligence operations. The ideal candidate will combine strong software development skills with an interest in cybersecurity, helping us build and enhance platforms that identify and analyze emerging threats. You will play a key role in integrating AI capabilities into our security workflows and developing scalable solutions for our growing threat hunting team. Responsibilities: Platform Development & Maintenance * Design, develop, and maintain web-based applications and dashboards for threat hunting and vulnerability research workflows * Build and enhance internal tools for automated vulnerability discovery, triage, and analysis * Develop RESTful APIs and microservices to support security tool integration and data exchange * Create intuitive user interfaces for security analysts to interact with threat intelligence data and research findings AI Integration & Innovation * Implement AI/ML capabilities into existing security tools and workflows to enhance threat detection and analysis * Develop interfaces for Large Language Model (LLM) integration to assist with vulnerability assessment and threat intelligence correlation * Build automated pipelines for processing and analyzing security data using AI-enhanced methodologies * Collaborate on the development of intelligent systems for prioritizing and triaging security findings Security Tool Development * Maintain and extend vulnerability scanning and assessment frameworks * Develop proof-of-concept tools and automation scripts for security research * Build integrations with existing security tools (SIEM, vulnerability scanners, threat intelligence platforms) * Create data collection and processing pipelines for honeypot networks and exploit telemetry Technical Operations * Containerize applications using Docker and orchestrate deployments * Manage and optimize database systems (MongoDB, PostgreSQL) for storing vulnerability and threat data * Implement CI/CD pipelines for automated testing and deployment * Ensure code quality through testing, code reviews, and documentation Required Qualifications: Technical Skills * 3+ years of experience in full-stack software development * BS in Computer Science, Computer Engineering, or related field-or 3+ years of practical experience in full-stack software development * Strong proficiency in Python for backend development and automation * Solid experience with JavaScript and modern frontend frameworks (React, Vue.js, or Angular) * Experience building and deploying web applications in production environments * Proficiency with RESTful API design and implementation * Experience with database systems (SQL and NoSQL) * Familiarity with version control systems (Git) and collaborative development workflows * Experience with cloud infrastructure and deployments * AWS, Google Cloud, Azure Preferred Qualifications * Experience with cybersecurity concepts, vulnerability research, or threat hunting * Familiarity with AI/ML frameworks and LLM integration (OpenAI API, LangChain, etc.) * Experience with containerization technologies (Docker, Kubernetes) * Knowledge of security tools and static analysis such as YARA, Semgrep, or vulnerability scanners * Experience with data visualization libraries and dashboard development * Understanding of CVE processes and vulnerability disclosure practices * Familiarity with JIRA and agile development methodologies Additional Qualifications * Experience with rule-based detection systems and signature development * Knowledge of exploit development or reverse engineering concepts * Familiarity with threat intelligence platforms and MITRE ATT&CK framework * Experience with honeypot deployment and management * Background in processing and analyzing large-scale security datasets What You'll Be Working On: * Next-generation vulnerability discovery platforms leveraging AI capabilities * Automated threat hunting and intelligence correlation systems * Web-based dashboards for security research and team collaboration * Integration of multiple security scanners and tools into unified platforms * Development of tools that scale with our expanding threat hunting operations Team Environment: You'll be joining a dynamic and growing threat hunting team that values innovation, automation, and proactive security research. We're passionate about staying ahead of emerging threats and building tools that make our security researchers more effective. This role offers the opportunity to work at the intersection of software engineering and cybersecurity, contributing to systems that protect organizations from zero-day exploits and advanced threats. DEI Commitment: Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. * Comprehensive medical, dental and vision insurance * Life insurance * Short & Long Term Disability * Pre-partum, maternity, parental and medical leave * Mental Health Wellness Program * Adoption Assistance * Wellness Incentive * Pet Insurance * 401(k) with company match * Paid Time Off * 14 Annual Holidays * Tuition Assistance * Employee Resource Groups We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work. Be Passionate. Be Innovative. Be a Trender. This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Department Overview** The Information Protection team at Proofpoint is an exciting team that specializes in keeping our customers data protected. This team is built up of motivated and talented individuals who are passionate about the security space and want to continue to make an impact in the world and our outstanding customer base. **The Role** The Regional Director will formulate and execute a sales strategy to drive revenue growth within the data security business unit. In this role, you will be leading a team of 7 Specialists to penetrate the current customer base as well as develop new customers within Public Sector (SLED), Commercial, and LATAM. They will work in partnership with the existing AVP and will carry the quota for the products within the data security Portfolio. (Enterprise DLP, Endpoint DLP, CASB, Insider Threat, Isolation, DSPM.) **Your day-to-day** + You will play a hands-on role with the field sales organization in this customer-facing and highly visible position, including direct participation in closing deals at key accounts. + Responsibility for ongoing mentoring and development of the specialist team which includes recruiting, hiring, and training new team members. + Define partner plan and work with the channel to drive incremental revenue. + Manage pipeline and forecast opportunity. + Working with the teams to drive a disciplined sales process, inclusive of Territory, Account, and Opportunity Plans & MEDDICC. + Maintain up to date knowledge of the company's competitive positioning in the marketplace. + Partner with Sales Engineering, Professional Services, Marketing, and Support to close deals, drive revenue and adoption. + Establish and maintain key select customer relationships and develop and implement strategies for expanding the company's customer base. **What you bring to the team** + Experience successfully leading high performing field sales teams spread over a large geography. + Prior experience selling in a matrix environment. + Prior experience selling Security, Data Protection, and or SSE solutions . + Strong knowledge of new and current technologies and trends specifically in the security industry. + Experience successfully leading high performing field sales teams spread over a large geography. + Prior experience selling in a matrix environment. + Strong Data-Driven Leader. + Strong knowledge of new and current technologies and trends specifically in the security industry. + Outstanding consultative selling skills and ability to articulate the company's value proposition clearly and effectively. + Outstanding consultative selling skills and ability to articulate the company's value proposition clearly and effectively. + Strong business acumen with the ability to create a business plan, build a strong business pipeline, accurately forecast and close business. + Experience driving and participating in outbound calling. + Exceptional verbal and written communication skills with the ability to conduct sales presentations and interact effectively with internal and external customers at all levels. + Experience building demand generation plans with marketing. + Strong technical acumen, an ability to discuss the products that make up the Data Security platform and the value of Proofpoint's architecture. + Outstanding consultative selling skills and ability to articulate the company's value proposition clearly and effectively. + Strong business acumen with the ability to create a business plan, build a strong business pipeline, accurately forecast and close business. + Remote-can be based anywhere in the U.S. + Travel Required in this role Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: This is a hybrid role with a minimum in-office requirement of 3 days per week in the Austin, Texas office located at 11305 Alterra Parkway Austin, TX 78758 or the Las Colinas, Texas office located at 225 E John W Carpenter Fwy #1500, Irving, TX 75062. Position Summary: We are seeking an experienced UX Designer with AI Transformation expertise to help evolve how our design organization works and how we build AI-driven cybersecurity products. This role sits at the intersection of design craft, emerging technology, and organizational change. You will partner closely with UX leadership to introduce AI-powered methods, tools, and workflows that elevate our team's creativity, efficiency, and impact across a global design organization. As part of this journey, you will also contribute directly to the design of AI-based security experiences; translating complex intelligence, automation, and risk insights into intuitive, trustworthy, and human-centered solutions. You will act as both a hands-on designer and a strategic catalyst, helping define how AI can augment our design practice and empower cross-functional teams to deliver next-generation cybersecurity experiences that make the digital world safer and smarter. Responsibilities: * Lead AI based Design initiatives that enhance cybersecurity experiences and evolve how our design team works; partnering with UX leadership to integrate AI into processes, tools, and decision-making. * Advocate for design excellence and transformation, sharing best practices and helping others in the organization adapt to new AI-augmented ways of working. * Experiment with AI-assisted design methods from research and ideation to prototyping and validation to improve design efficiency and elevate creative output. * Project Execution: partner with product management and engineering to balancing short-term delivery needs with long-term product goals. * Apply creative problem-solving to produce high-quality, research-based design solutions that address complex user and business challenges in the cybersecurity domain. * Foster a collaborative culture by working closely with Product Managers, Engineers, Data Scientists, and fellow Designers to align on goals, decisions, and outcomes. * Communicate designs effectively through clear documentation, storytelling, and cross-functional presentations. * Contribute to the evolution of our design system and workflow, integrating AI tools that enhance collaboration, scalability, and consistency across the product ecosystem. * Bonus Points: * Knowledge of the cybersecurity industry or IT management. * Experience with design systems and platform design work. Qualifications: * Experience: 5+ years in UX or Product Design, ideally within SaaS or IT platforms, designing for complex, data-driven environments. * AI & Innovation: Experience or strong curiosity in leveraging AI to enhance product experiences or streamline design workflows. Familiarity with AI-assisted tools such as LLM, AI IDE or more is a plus. * Design Tools: Proficiency with Figma is a must; familiarity with other prototyping tools (e.g., Sketch, Adobe XD, InVision) is a bonus. * Problem-Solving: Strong analytical and creative problem-solving skills, capable of balancing user needs, business goals, and technical constraints. * Communication: Strong written and verbal communication skills in English; ability to present and explain design rationale to both technical and non-technical audiences. Mandarin proficiency is a plus. * Collaboration: Strong interpersonal skills and the ability to work in cross-functional teams. A team player who can also work independently. * Agile Development: Experience working in agile or fast-paced development environments, with strong time-management skills and comfort iterating quickly. * User-Centered Design: Deep understanding of user-centered design, interaction design, and information architecture. Capable of delivering product design solutions, including user flows, wireframes, prototypes, and final designs. * Education: Bachelor's degree (or higher) in UX Design, Human-Computer Interaction (HCI), Product Design, or an equivalent practical background. * Portfolio: Demonstrated examples of high-quality design work, including projects that show experimentation with AI, automation, or data-driven design processes. DEI Commitment: Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. * Comprehensive medical, dental and vision insurance * Life insurance * Short & Long Term Disability * Pre-partum, maternity, parental and medical leave * Mental Health Wellness Program * Adoption Assistance * Wellness Incentive * Pet Insurance * 401(k) with company match * Paid Time Off * 14 Annual Holidays * Tuition Assistance * Employee Resource Groups We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work. Be Passionate. Be Innovative. Be a Trender. This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Location: This is a hybrid role with a minimum in-office requirement of 3 days per week in the Austin, Texas office located at 11305 Alterra Parkway Austin, TX 78758 or the Las Colinas, Texas office located at 225 E John W Carpenter Fwy #1500, Irving, TX 75062. Position Summary: Trend Micro is investing in a world-class, AI-ready digital experience that reflects our leadership in cybersecurity and accelerates our global growth. We are seeking a Web Experience Manager to own the strategy, roadmap, and execution of our global web platform transforming it into a modern, scalable, personalized, and AI-optimized experience that sets a new industry standard. This role is an individual contributor with high influence, operating at the intersection of Marketing, Engineering, Design, Sales, and Product. You will drive a multi-year modernization initiative, shape how users experience Trend Micro across digital channels, and ensure our website becomes a strategic asset in the AI era. Responsibilities: Own the Web Vision & Strategy Define the long-term vision for Trend Micro's digital experience, aligning with company strategy, GTM priorities, and brand evolution. Lead a multi-year transformation of the web platform, championing requirements that drive a modern architecture, content structures, and AI-driven enhancements. Position Trend Micro's website as the industry's best enterprise cybersecurity experience. Drive a Modern, Scalable Web Platform Partner with Engineering to evaluate, modernize, and implement core technologies (CMS, component libraries, APIs, CDNs, personalization engines). Establish a scalable design system and component framework that supports global marketing velocity. Ensure the platform meets enterprise-class standards for performance, accessibility, compliance, and security. Champion AI-Ready Content & Experience Design Drive an optimized experience for both human and LLM discoverability, personalization, and automated content workflows. Introduce AI-powered enhancements across the digital journey, including content generation, translation, experimentation, and search. Ensure Trend's web presence is aligned with how AI systems interpret, summarize, and recommend cybersecurity solutions. Prioritize What Matters & Drive Execution Maintain a clear, strategic backlog that reflects business impact and user needs. Translate ideas into actionable requirements, user stories, and sprint-ready deliverables. Partner with design, content, and development teams to ensure smooth handoff and predictable execution. Facilitate cross-functional workshops, alignment sessions, and roadmap reviews. Optimize for Measurable Business Impact Define and track KPIs related to engagement, conversion, SEO, Core Web Vitals, and customer journeys. Run A/B tests, user tests, and iterative experiments to continuously improve outcomes. Report insights and recommendations to Marketing, Product, and Executive stakeholders. Be the Cross-Functional Connector Work closely with Sales, Global Web Leaders, Product Marketing, Regional teams, and Engineering to gather feedback and align priorities. Identify operational gaps and drive process improvements across content, design, and development workflows. Act as the glue between strategic vision, technical implementation, and creative execution. Qualifications: Required Qualifications Bachelor's degree in Computer Science, Business, Marketing, UX, or related field. 4+ years of experience in product management or web experience ownership, ideally in a SaaS or B2B enterprise setting. Proven success driving web platform modernization, CMS migrations, design system adoption, or large-scale digital transformations. Strong understanding of web technologies, UX/UI principles, SEO/AEO/GEO, performance optimization, and accessibility. Experience working in Agile environments and prioritization (user stories, backlog management, sprint planning). Excellent communication, collaboration, and stakeholder management skills - able to influence without authority. Data-driven decision making with experience using analytics and experimentation tools. Ability to balance strategic vision with hands-on execution. Preferred Qualifications Experience with AI-enabled content workflows, personalization engines, or LLM-aware optimization. Experience in cybersecurity or other highly technical industries. Familiarity with modern CMS platforms and design systems (Figma) Expertise in user testing, and customer journey optimization. Understanding of global localization, multi-region web operations, and SEO/GEO requirements. Experience partnering closely with both Marketing and Engineering organizations. Why Join Trend Micro? You will be the leader of Trend Micro's next-generation web experience, with high visibility and influence across the company. You'll define how a leading cybersecurity brand shows up across the digital landscape-including how AI systems interpret and represent our capabilities. You will shape a modern, scalable platform that accelerates GTM, supports innovation, and enhances our global market presence. You'll be part of a company transforming cybersecurity through AI and world-class research. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today: Comprehensive health benefits and paid time off package Pre-partum, maternity, parental, medical leave and adoption assistance Mental Health Wellness Program & Annual Wellness Incentive 401(k) with company match Pet Insurance Collaborative and innovative culture We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you're excited about this role and believe you can contribute and grow with us, we encourage you to apply. Be Passionate. Be Innovative. Be a Trender. This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa). #LI-VC1 At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

PROFILE Provides strategic leadership and direction over Managed Services operations teams within a vertical, driving innovation, operational excellence, and business growth. The Director, Operations is accountable for fostering a culture of continuous improvement, data-driven decision making, financial achievement and talent development, while ensuring exceptional client engagement, retention, and expansion. JOB DUTIES AND RESPONSIBILITIES Operational Excellence, Innovation & Process Improvement * Champion a culture of operational excellence by continuously identifying, piloting, and scaling innovative technologies, automation, and best practices to enhance efficiency, service delivery, and customer experience. * Lead and implement process improvement initiatives (e.g., Lean, Six Sigma) to optimize workflows, reduce costs, and drive measurable improvements in performance and quality. * Regularly evaluate and refine operational procedures to ensure alignment with organizational objectives, industry trends, and evolving client needs. * Foster an environment that encourages creative problem-solving, cross-functional collaboration, and the adoption of new solutions to address business challenges. * Communicate market trends, competitive intelligence, and organizational needs to leadership. Data-Driven Management & Financial Accountability * Utilize data analytics and business intelligence tools to monitor key performance indicators, identify trends, and inform strategic decisions. * Integrate financial planning, forecasting, and P&L management into daily operations to achieve and exceed profitability targets, including gross margin expectations. * Oversee the production and review of financial reports, performance dashboards, and labor analysis to ensure transparency, accountability, and continuous improvement. * Drive gross margin health by proactively managing costs, optimizing resource allocation, and collaborating with internal stakeholders to support revenue growth and operational efficiency. Mentorship & Succession Planning * Develop and execute mentorship programs to nurture emerging leaders and build a robust leadership pipeline. * Take ownership of succession planning by identifying high-potential talent, creating development plans, and tracking promotion readiness. * Foster a collaborative, inclusive environment that encourages professional growth, cross-training, and knowledge sharing. Team & People Management * Organize field resources and work assignments to maximize efficiency and job satisfaction. * Promote effective recruiting, onboarding, and development of high-performing teams. * Establish clear goals, roles, and responsibilities; track KPIs and hold leaders accountable for coaching and developing team members. * Recognize and reward excellence through formal programs and regular feedback. Client Engagement, Retention & Expansion * Proactively engage with clients to understand their needs, deliver value, and ensure satisfaction. * Lead efforts to retain and expand client relationships through strategic account management, regular business reviews, and solution-oriented communication. * Collaborate with sales and vertical leadership to identify new business opportunities, support RFPs, renewals, and expansions. * Own the resolution of account issues, ensuring optimal customer satisfaction and long-term partnerships. Other Responsibilities * Perform other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) * 4-year college degree preferred; or equivalent experience in related field. * 10-12 years of relevant experience, including 4+ years of P&L responsibility and extensive supervisory experience. * Proven track record in strategic account management, operations leadership, and driving innovation. * Experience in data analytics, process improvement, and mentoring teams. * Strong communication, facilitation, and collaborative leadership skills. KNOWLEDGE, SKILLS, AND ABILITIES * Superior customer service orientation and strategic thinking. * Demonstrated ability to lead innovation and process improvement initiatives. * Proficiency in data analytics, reporting tools, and business intelligence platforms. * Strong mentorship and talent development capabilities. * Excellent judgment, problem-solving, and change management skills. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS * Most work performed in a typical office environment; frequent travel required. * Ability to handle multiple tasks, cyclical stress, and dynamic business goals. * Regular interaction with internal and external stakeholders at all levels.

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: * Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. * Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. * Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. * Maintain meticulous records, manage inventory, and calculate charges for services rendered. * Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. * Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. * Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: * High school diploma or GED, coupled with minimum one year of relevant work experience. * Proficiency in basic computer skills, including MS Office Suite. * Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: * Previous experience in copy jobs or related fields. * Basic knowledge of electronics and copier equipment repair. * Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. Proofpoint, Inc. is seeking a self-starting highly motivated sales professional to join our successful and growing Named Accounts organization. This team helps large enterprise organizations throughout the United States and the world protect their most sensitive data. Our new team member will have a proven track record of meeting and exceeding sales goals, and will have extensive experience as a trusted advisor to CISOs, CIOs and other C-level executives. This role will target accounts in a region and be based in Dallas The Named Account Manager will team up with our world class Sales Engineering Organization and our channels team to introduce Proofpoint to new customers, as well as to expand our presence with companies who are already part of our existing customer base. The candidate who will best fit our culture will take great pride in delivering for customers and act with honesty and integrity. They will always operate as part of the team, strive for innovation, take initiative and be accountable, but most importantly, they will be here to win from day one. **Your day-to-day** + Have the ability to establish strong business relationships at the executive level, advanced solution selling capabilities, conducting sales presentations, coordinating multiple resources within an account, while consistently and successfully closing business for Proofpoint. + Strive to both penetrate net new accounts as well as to expand our presence with existing customers by introducing them to the rest of our security portfolio. + Partner with the channel organization in order to secure new share of the security market. + Team up with our Sales/Systems Engineering team to prepare account strategies and plans, and to deliver outstanding product demos and proof of concept programs to prospects and customers. + Last, but certainly not least, WIN!! Blow your quota out of the water! **What you bring to the team** + We are looking for an enterprise sales professional with a minimum of 5 years of experience in a field sales role selling to large enterprise organizations in cyber security. + Ideally we would like to see experience selling Enterprise Security or Information Technology products, but if you're a "rockstar" from a different industry, we still want to talk to you! + Must have a proven and demonstrable track record of exceeding sales goals + Strong written and verbal communication skills and be able to clearly and effectively articulate Proofpoint's value. + Great sales people are organized, detail and process oriented. + Must be a self-starter with the ability to work independently or in a team environment. + Ability to manage multiple tasks and use good judgment in resolving difficult issues. + Experience with SalesForce or similar CRM tools strongly preferred + BA/BS or equivalent preferred. Must reside in Austin **Why Proofpoint** As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture! \#LI-KJ1 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.