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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $44,354 | $21.32 |
| 2 | Washington, DC | $41,710 | $20.05 |
| 3 | Boston, MA | $40,850 | $19.64 |
| 4 | San Francisco, CA | $40,529 | $19.49 |
| 5 | New York, NY | $40,269 | $19.36 |
| 6 | Campus, IL | $38,375 | $18.45 |
| 7 | Colorado Springs, CO | $38,329 | $18.43 |
| 8 | Phoenix, AZ | $36,049 | $17.33 |
| 9 | Philadelphia, PA | $35,918 | $17.27 |
| 10 | Charlotte, NC | $34,750 | $16.71 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Telesales Representative | $52,572 | $25 | - |
| 2 | Retention Representative | $49,537 | $24 | - |
| 3 | Wireless Care Representative | $49,285 | $24 | - |
| 4 | Business Representative | $49,128 | $24 | - |
| 5 | Customer Retention Representative | $48,841 | $23 | - |
| 6 | Phone Representative | $48,253 | $23 | - |
| 7 | Call Center Specialist | $48,036 | $23 | - |
| 8 | Center Specialist | $47,013 | $23 | - |
| 9 | Telephone Representative | $46,484 | $22 | - |
| 10 | Call Center Technician | $45,931 | $22 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GEICO | $38,399 | $18 | 27 |
| 2 | MetLife | $36,978 | $18 | 16 |
| 3 | Prudential Financial | $36,724 | $18 | - |
| 4 | Allstate | $36,683 | $18 | 37 |
| 5 | Progressive | $36,441 | $18 | - |
| 6 | The Hartford | $35,309 | $17 | 7 |
| 7 | MassMutual | $34,965 | $17 | 2 |
| 8 | JPMorgan Chase & Co. | $34,665 | $17 | 6 |
| 9 | AIG | $34,506 | $17 | 3 |
| 10 | Genworth | $34,078 | $16 | - |
| 11 | Ameriprise Financial | $34,040 | $16 | - |
| 12 | Nationwide | $34,007 | $16 | 6 |
| 13 | Principal Financial Group | $33,834 | $16 | - |
| 14 | American Express | $33,635 | $16 | 8 |
| 15 | Bank of America | $33,095 | $16 | 102 |
| 16 | State Farm | $32,927 | $16 | 9 |
| 17 | Citi | $31,732 | $15 | 15 |
| 18 | Ally Financial | $31,596 | $15 | - |
| 19 | Lincoln Financial Group | $29,059 | $14 | - |