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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $45,002 | $21.64 |
| 2 | Washington, DC | $42,994 | $20.67 |
| 3 | New York, NY | $42,029 | $20.21 |
| 4 | San Francisco, CA | $40,168 | $19.31 |
| 5 | Campus, IL | $39,691 | $19.08 |
| 6 | Seattle, WA | $39,108 | $18.80 |
| 7 | Charlotte, NC | $39,029 | $18.76 |
| 8 | Chesapeake, VA | $38,986 | $18.74 |
| 9 | Colorado Springs, CO | $38,694 | $18.60 |
| 10 | Philadelphia, PA | $38,656 | $18.58 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Senior Customer Account Executive | $155,800 | $75 | - |
| 2 | Customer Service Expert | $102,679 | $49 | - |
| 3 | Customer Account Executive | $84,878 | $41 | - |
| 4 | Customer Support Manager | $79,337 | $38 | - |
| 5 | Customer Liaison | $74,888 | $36 | - |
| 6 | Customs Consultant | $70,964 | $34 | - |
| 7 | Customer Care Consultant | $58,277 | $28 | - |
| 8 | Telesales Representative | $52,572 | $25 | - |
| 9 | Customer Solutions Specialist | $49,767 | $24 | - |
| 10 | Retention Representative | $49,537 | $24 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | AIG | $46,610 | $22 | 2 |
| 2 | GEICO | $39,669 | $19 | 54 |
| 3 | Ameriprise Financial | $39,075 | $19 | 24 |
| 4 | JPMorgan Chase & Co. | $38,917 | $19 | 239 |
| 5 | Prudential Financial | $38,723 | $19 | 1 |
| 6 | Allstate | $38,444 | $18 | 48 |
| 7 | Citi | $38,218 | $18 | 19 |
| 8 | Principal Financial Group | $38,114 | $18 | 5 |
| 9 | The Hartford | $38,046 | $18 | 6 |
| 10 | MassMutual | $37,941 | $18 | 2 |
| 11 | Progressive | $37,831 | $18 | 2 |
| 12 | American Express | $37,721 | $18 | 11 |
| 13 | MetLife | $37,479 | $18 | 39 |
| 14 | Nationwide | $36,798 | $18 | 3 |
| 15 | State Farm | $36,704 | $18 | 21 |
| 16 | Genworth | $36,069 | $17 | - |
| 17 | Ally Financial | $35,601 | $17 | - |
| 18 | Bank of America | $35,047 | $17 | 239 |
| 19 | Lincoln Financial Group | $31,954 | $15 | 1 |