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The differences between warehouse clerks and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. Additionally, a warehouse clerk has an average salary of $31,564, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a warehouse clerk include work ethic, data entry and logistics. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Warehouse Clerk | Customer Service, Warehouse | |
| Yearly salary | $31,564 | $30,800 |
| Hourly rate | $15.18 | $14.81 |
| Growth rate | 1% | -4% |
| Number of jobs | 235,973 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 47% | High School Diploma, 43% |
| Average age | 38 | 40 |
| Years of experience | - | 12 |
A warehouse clerk is an employee responsible for the process of ordered goods while keeping the warehouse well-organized and clean. Warehouse clerks accept company products' deliveries, inspect them for any damages, and store them accordingly in the warehouse. Companies require their warehouse clerks to have many skills, such as an operating forklift or other machinery to transport large and heavy goods. Warehouse clerks must also possess abilities like knowledge in Warehouse Management Software programs and detailed-oriented capable of noticing small errors in orders.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Warehouse clerks and customer services, warehouse have different pay scales, as shown below.
| Warehouse Clerk | Customer Service, Warehouse | |
| Average salary | $31,564 | $30,800 |
| Salary range | Between $25,000 And $39,000 | Between $25,000 And $37,000 |
| Highest paying City | San Jose, CA | Kent, WA |
| Highest paying state | Hawaii | New York |
| Best paying company | Thermo Fisher Scientific | Steel Dynamics |
| Best paying industry | Transportation | Manufacturing |
There are a few differences between a warehouse clerk and a customer service, warehouse in terms of educational background:
| Warehouse Clerk | Customer Service, Warehouse | |
| Most common degree | High School Diploma, 47% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between warehouse clerks' and customer services, warehouse' demographics:
| Warehouse Clerk | Customer Service, Warehouse | |
| Average age | 38 | 40 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.3% Unknown, 5.5% Hispanic or Latino, 26.4% Asian, 5.8% White, 51.1% American Indian and Alaska Native, 0.9% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |