Remote Windsor, ME jobs - 103 jobs

**SHIFT:** Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. + Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers + Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed + Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards + Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way + Explain our products and offerings to our customers to ensure compatible with customer conditions + Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **REMOTE DETAILS:** You will work from home, full-time. _As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._ **Internet requirements include the following:** Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are **_NOT_** acceptable. + _If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity._ Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming. Upload speed of (10Mbps - Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment **WHO WE ARE:** Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future. **Anticipated hourly range:** $15.75/hr. - $18.50/hr. **Bonus eligible:** NO **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/19/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers. **** + Responsible for the operational oversight of all LMS activities including but not limited to: + Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements. + Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed + Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes. + Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested. + Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset. + Partner across departments as necessary to initiate timely and compliant learning initiatives + Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates. + Ensure operational alignment across OAPI/OPDC learning community + Develop and deliver LMS platform training when required. + Oversee the work of two remote-based contracted resources. + Represent Field Training and Development's unique needs at governance and committee meetings/working groups **Qualifications/ Required** Knowledge/ Experience and Skills: + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities + 5+ years of Learning Management System (LMS) experience + Advanced working knowledge of LearnShare LMS + Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs. + Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting + Ability to work in a fast-paced environment and be comfortable with consistent change + Detail-oriented with strong organizational skills + Strong written and verbal communication skills + Ability to prioritize and manage multiple responsibilities at once + Positive can-do attitude; always willing to learn + Strong analytical/technical skills + Comfortable with data management/data manipulation + Resiliency and tolerance of ambiguity **Preferred:** + Experience in pharmaceuticals/medical devices or other regulated industry + Embody a customer service mentality as you communicate and support field sales teams + Experience leading Contract Workers remotely Educational Qualifications + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. **Your Opportunity** The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate. This remote position is U.S.-based only (excluding U.S. territories) **What You'll Do** + Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners + Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction + Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction + Answer customer questions and inquiries across the entire suite of EBSCO products + Perform problem determination/problem source identification to understand the root cause of a customer's issue + Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution + Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing + Communicate action plans to the client or EBSCO representative as appropriate + Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction + Conduct independent research in order to find solutions to customer problems + Contributes to department attainment of organizational objectives and high client satisfaction **Your Team** Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS. **About You** + 2 Years of experience in an application support or software support role + Proven experience supporting enterprise or customer-facing applications + Must have excellent communication skills, with the ability to translate technical issues into user-friendly language + Experience working with issue tracking/ticketing systems **What sets you apart:** + Strong working knowledge of MS Office Suite + Strong organization skills a must + Ability to wrk well in a team environment + BA/BS degree or equivalent practical experience in Customer Support or call center environment + Bi-lingual (Spanish) **Pay Range** USD $36,855.00 - USD $52,650.00 /Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. EBSCO provides a generous benefits program including: -Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts -Retirement Savings Plan -Paid Parental Leave -Holidays and Paid Time Off (PTO) -Mentoring program And much more! Check it out here: ************************************ We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. **Not seeing the perfect job?** Join the EBSCO talent community to receive updates on new opportunities that align with your skills and interests - register using the links below: Experienced Talent Community (************************************************** Early Career/Intern Talent Community **Location** _US-Remote_ **ID** _2026-1921_ **Category** _Customer Satisfaction_ **Position Type** _Full-Time Regular_ **Remote** _Yes_

**Become a part of our caring community and help us put health first** The Data and Reporting Lead generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts. The Data and Reporting Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture and metric reporting for CenterWell's call center and back office operations. You will lead a team of analysts while simultaneously perform advanced operational analysis. This role requires a unique hybrid skillset: the technical ability to unify disparate data sources (Telephony, WFM, Pharmacy Management Systems), automate reports, and leadership capability to guide senior stakeholders through complex operational challenges. You will support the reporting ecosystem for both Call Center and Back Office queues ensuring that data drives operational decision we make to support our patients. Strategic Leadership & Stakeholder Management + Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct code reviews (SQL), and foster a culture of accuracy and automation. + Executive Narrative & Storytelling: Serve as the lead for WFM and operations for operational performance. You must translate data into clear, actionable business narratives (e.g., explaining how inventory aging correlates to staffing shortages). + Governance: define the "Source of Truth" for all operational metrics (AHT, Occupancy, Shrinkage, TAT). Manage the intake and prioritization of all reporting requests to prevent scope creep. Technical Execution & Tactical Analytics + Hands-On Development: Personally design and build complex dashboards using Power BI or Tableau. You will be the escalation point for complex technical hurdles that your team cannot solve. + Call Center and Back-Office reporting: Architect the reporting logic for high-volume, multi-step pharmacy queues. This includes calculating "True Backlog," "Inventory Aging," and "Touch Time vs. Elapsed Time" to optimize prescription throughput. + Data Pipeline Management: Write and optimize complex SQL queries to blend data from Verint, Genesys, Salesforce, IVR/VIA and Pharmacy Management Systems. Automate ETL processes to eliminate manual Excel reporting. Operational Optimization + Root Cause Analysis: Proactively identify performance variances. If Service Level is missed, you must determine if the cause was Forecast Error, Schedule Adherence, AHT spikes, or System Downtime, and present these findings to Operations leadership. + Capacity Planning Support: Provide the historical data baselines required for long-term capacity planning, specifically converting "widgets/scripts" into "required hours" for budget discussions. **Use your skills to make an impact** **Required Qualifications** + Bachelor's degree + 8 or more years of technical experience in data reporting + 4 or more years of project leadership experience + Advanced Microsoft Excel skills including ability to link pivots to external data sources, creating pivot tables and summarizing data into reports and dashboards + Advanced SQL skills including ability to link to external data sources, pass-through queries, data structure and relationship design + Advanced knowledge with PowerBI, Tableau or other data visualization tools. + Experience working with big and complex data sets within large organizations and/or the analysis of healthcare data + Proficiency in verbal and written communication to senior and executive leadership + Strong organizational skills and ability to manage multiple or competing priorities + Strong analytical and problem solving skills + Must be passionate about contributing to an organization focused on continuously improving consumer experiences **Preferred Qualifications** + Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field + Advanced in Python + Prior experience working in a system analytics and/or data warehousing environment + Experience working in a call center and healthcare industry **Additional Information** As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. **Work at home requirements:** To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. **SSN Alert:** Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $97,900 - $133,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-22-2026 **About us** About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

Spieldenner Financial Group is looking for our next business partner to help us revolutionize the Mortgage Protection Industry! The Day-To-Day: Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage. Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability. Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage. Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting Requirements: Skill set isn't everything: We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset Passion for people is a MUST. What We Do: We serve people: Every week, we sit with our clients (in person or virtually) and take a deep dive into their financial situation. We protect our clients: We partner with top-rated insurance companies to customize a plan that provides a personalized solution that will protect their largest asset: the ability to make an income. We grow: We are a personal development company that just happens to sell insurance. We strive to make a generational impact in the lives of our clients, our agents, and our community! If you feel this might be the home you have been looking for. Click APPLY! *Equal opportunity, not equal outcome. No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

Remote Qualitrol employees receive competitive Salaries, great Healthcare benefits, Pension Plan with company contributions, generous vacation/sickness plans, Life Insurance and more. We are a family friendly workplace with Flexible Working Hours, and some remote, work from home opportunities. We have annual reviews and career development planning to help get you to the next level in your career. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive. **Your Impact** The Field Service Engineer will support and guide customers in successfully applying, installing, monitoring, testing, and repairing condition monitoring systems. They will be using various monitoring technologies along with test and measurement products to deliver high results. Iris Power (a division of Qualitrol Corp.) is the market leader in developing condition-based monitoring systems for high voltage rotating machines. Our products are mainly used in the utilities industry but also other industries that use high voltage equipment. There is a vast monitoring product portfolio at Qualitrol providing which provides learning opportunities and exposure to different industries, customers, and locations You will be a critical addition to our international Field Service team, delivering various services to our critical infrastructure customers including on-site advice, software and hardware commissioning, and test data analysis. _Here's where you'll demonstrate your proficiencies:_ + Collect test data at customers' sites + Supervise equipment installations + Supervise commissioning of continuous monitoring instrument systems + Lead customer training and seminars + Provide technical support to customers and other departments + Writing data analysis and service reports + Significant travel (70%) **Skills & Experience** _The successful candidate will be able to demonstrate the following skills and experience:_ + College or university graduate in Electrical Engineering + Above-average proficiency in using Microsoft word processing, spreadsheet, and presentation software, preferably with basic knowledge of computer networking + Practical work experience in power industries preferably with exposure to high voltage equipment and rotating machines. Utilities industry experience a plus. + Experience working with various meters, digital oscilloscopes + Strong ability to deliver training to our customers in a class setting as well as in a practical hands-on environment. + Have an international driver's license and an availability to travel. Position is remote and will require up to 70% travel. + Experience with High Voltage (>3kV) test equipment and knowledge of communication protocols such as Modbus is preferred. _Working Conditions: (especially manufacturing and field service positions)_ + Good manual dexterity, no acrophobia, no claustrophobia + Power station and industrial plant environment with frequent exposure to electrical, chemical, mechanical and radiation hazards **About Us** QUALITROL (******************************* manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring. \#LI-PW1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. **About Qualitrol** QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring. We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Pay Range** The salary range for this position (in local currency) is 56,900.00 - 105,700.00

A revenue generating position focused on recruiting a population of students interested in hybrid learning programs or other Hybrid Learning offerings. Responsible for all aspects of the admissions recruitment cycle communicating with prospective students and business partners to aid in recruitment. Maintains accurate records and works proactively with all stages of student recruitment from prospect identification through matriculation. Supports Hybrid Learning Coaches as needed. POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS Meet or exceed recruitment goals, which are set annually. Build and maintain necessary relationships with prospective students and other influencers. Review student applications for admission decisions for designated hybrid programs based on agreed upon parameters. Prepare and deliver effective recruitment presentations at colleges, fairs, and conferences. Counsel and guide students through each stage of the admissions process. Make phone calls, send emails, traditional mail, and be comfortable using effective technology as part of the recruitment process. Become knowledgeable and articulate about Unity College Hybrid Learning, its programs, market niche, strategies and procedures. Understand how to work with non-traditional and adult learners. Work with Hybrid Learning staff and leaders to develop strategies for effective recruitment and research marketing opportunities. Full life cycle management of a pool of applicants: proactive and holistic student contact and conversion throughout the inquiry, application, and processes using the Constituent Relationship Management (CRM) database. Assist in the development and implementation of a comprehensive recruitment strategy designed to attract and retain an academically talented, financially viable and diverse student body. Serve as primary information provider for students about the admission process, including information about financial aid, billing, and the academic experience. Connect students with academic support resources as needed. Attend fairs, conferences, and workshops assigned and manage a table at those events. Maintain appropriate records and submit timely reports on all recruitment activities as needed. Pro-actively communicate challenges, successes, and failures with leadership. Enthusiastic support of the Enterprise Model. Other duties as assigned. UNITY COLLEGE INSTITUTIONAL RESPONSIBLITIES: Demonstrates commitment to Unity College's core values and serves as a role model for the College's standards of conduct. Contributes to the College's commitment to sustainability and contributes to the College's commitment to support a diverse and inclusive working and learning environment. Follows safety and infection control policies while assisting with their enforcement. Assumes responsibility to maintain and upgrade professional knowledge and skills with regulations, industry trends, current practices, new developments, and applicable laws. In addition to actively participating in Unity College Professional Development days and Unity College required annual trainings. Demonstrates a high degree of commitment to customer service and student success. Performs other duties as assigned. REQUIRED QUALIFICATIONS To be successful in this position you must be able to execute each of the position specific responsibilities while meeting the position expectations. Additionally, the position specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Director of Human Resources, to enable individuals with disabilities to perform the essential functions. POSITION SPECIFIC EDUCATION, SKILLS AND COMPENTCIES: Required: Bachelor's degree Experience in college admissions recruiting or sales preferred; ideally experience in recruiting for hybrid learning programs. Valid Driver's License with a good driving record. Excellent initiative and organizational skills with ability to work both autonomously and in a team. Great time management skills. Excellent oral and written communication skills with strong interpersonal skills. Ability and willingness to work with students from diverse political/socioeconomic backgrounds and a wide range of physical and academic abilities. Good skills in word processing, spreadsheets and computerized database systems. Personal commitment to the environmental focus and mission of the college. WORK SCHEDULE / AVAILABILITY REQUIREMENTS Work hours are specific to the requirements of this position and can include days, evenings, and weekends. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the College's needs. Although Unity College employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary and employees are required from time to time to attend events, meetings or work temporary assignment at any Unity College location. PHYSICAL DEMANDS While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications. ENVIRONMENTAL CONDITIONS Work is performed mostly in an office setting. The noise level in the work environment is normally moderate but can be distracting at times with multiple activities and conversations, and varying levels of traffic in the office. Exposure to changes of temperature or humidity 1-33% of the time. POSITIONS AT UNITY COLLEGE ARE DEPENDENT ON THEIR VIABILITY AND AN ESTABLISHED VIABILITY MATRIX. THE VIABILITY MATRIX FOR THIS POSITION IS: Hybrid Learning continues to be a viable Sustainable Education Business Unit. Hybrid Learning achieves a positive net-revenue budget by Fall 2023 and generates at least $10M gross annual operating budget with a minimum 20% margin as defined by the College Budget Guide. The position is expected to consistently matriculate a minimum of 50-100 students a year. This minimum range reflects the minimum number to keep the position funded. Hybrid Learning enrolls a minimum of 150 incoming fulltime degree-seeking students annually. Hybrid Learning attains an average enrollment of 450 fulltime degree-seeking students by 2024, with 50% of those students in residence.

**Claims Processing - Hybrid** *HYBRID- Training in office- Des Moines, Iowa- REQUIRED* Join our team as a Claims Processing Executive in the healthcare sector where you will utilize your expertise in MS Excel to efficiently manage and process commercial claims. This remote position offers the flexibility of working from home during day shifts allowing you to balance work and personal commitments effectively. Your contributions will directly impact the accuracy and efficiency of our claims processing enhancing customer satisfaction and operational excellence. _You will report to our office in Des Moines, Iowa for part of our training regimen._ **Key Responsibilities-** + _Claims Processing:_ Review, validate, and process healthcare claims submitted by providers in accordance with US insurance policies. + _Eligibility Verification:_ Confirm patient coverage, benefits, and pre-authorization requirements under Medicare, Medicaid, and private insurance plans. + _Adjudication:_ Approve, deny, or adjust claims based on payer guidelines and policy terms. + _Compliance:_ Maintain adherence to HIPAA regulations, CMS guidelines, and other US healthcare compliance standards. + _Documentation:_ Record claim activity, maintain audit trails, and prepare reports for management. **Required Skills & Qualifications-** + High school diploma or equivalent REQUIRED + Strong knowledge of US healthcare insurance systems (Medicare, Medicaid, commercial payers). + 2-4 years of experience in US healthcare claims processing + Familiarity with claims management software and EDI transactions. + Excellent analytical, organizational, and communication skills. + Ability to interpret insurance policies and payer guidelines. + Detail-oriented with strong problem-solving abilities. _Competencies-_ + Regulatory Knowledge - Deep understanding of US healthcare laws and payer requirements. + Accuracy & Detail Orientation - Ensures claims are processed correctly and efficiently. + Problem-Solving - Resolves claim disputes and denials effectively. **Salary and Other Compensation:** Applications will be accepted until January 23, 2025.The hourly rate for this position is between $16.00 - 17.00 per hour, depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:- Medical/Dental/Vision/Life Insurance- Paid holidays plus Paid Time Off- 401(k) plan and contributions- Long-term/Short-term Disability- Paid Parental Leave- Employee Stock Purchase Plan _Disclaimer:_ The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Composites are the advanced material of the future! Kenway is seeking skilled craftspeople who want to be part of building exciting products for industry, for our roads, highway, and waterfront infrastructure, and for a variety of other emerging markets from utilities, to submarines, to aerospace. Composites are so much more than just boatbuilding. Experience with composites is NOT required… we will train you. Successful candidates will be committed to safety, demonstrate high attention to detail, and will be excited about learning new skills. Opportunities for company-paid travel, too. You may think of yourself as a carpenter, mechanic, steelworker, or another expert in other construction trades, but you can quickly become a Certified Composites Technician. The Composites Lamination Technician is our primary production position for Kenway Composites, which includes both factory manufacturing as well as offsite work at customer locations. The Laminator will be responsible for laying up fiberglass and resin for the manufacturing of FRP components. Must use hand and power tools, measuring devices, read and understand technical drawings and instructions, safely handle vinyl ester and epoxy resins, communicate effectively, work with others, lift and carry up to 100lbs.

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department of Health and Human Services (DHHS) Office Associate II Opening Date: January 8, 2026 Closing Date: January 22, 2026 Job Class Code: 6542 Grade: 13 (80) Salary: $17.73 - $25.53 per hour* *This is inclusive of a 2.50% recruitment and retention stipend Position Number: 02031-2280 Location: Augusta Core Responsibilities: You will be responsible for providing administrative support to the Behavioral Health Program of the Division of Licensing and Certification. You will be responsible for processing license applications, maintaining records and documentation, updating the federally mandated database, responding to inquiries from providers, and supporting division staff for all licensing surveys and complaint investigations. This position is eligible for partial remote work with supervisor approval. In This Role You Will: • Be the primary administrative support for the surveyors, supervisors, and the program manager associated with the Behavioral Health Program. • Complete data entry and data management involving multiple databases. • Review applications for accuracy and follow up with providers when appropriate. • Assist Behavioral Health providers with questions related to the licensing application and processes. • Prioritize tasks and complete work accurately and on time. • Prepare routine correspondence, forms, notices, and letters related to licensing activities. • Ensure licensing documents are accurate and up to date. • Maintain confidentiality and handle sensitive information. • Work with the Office Associate II Supervisor to ensure that licensing and certification activities are covered during staff leave. • Assist with other administrative duties as requested, including but not limited to mail processing and distribution, copying, scanning, and gathering data for licensing reports. Minimum Qualifications: Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I. Preferred Skills and Qualifications: • Experience working in a regulatory, licensing, or government office environment. • Strong organizational skills, and attention to detail and accuracy. • Effective written and verbal communication skills. • Able to work effectively within a team and contribute to a respectful and productive workplace. • Can adjust quickly to new processes and program changes. • Able to provide professional, appropriate and courteous customer service to licensees and the public. • Able to consistently follow detailed instructions, policies, and procedures. • Able to manage workload and complete tasks with minimal supervision. • Proficiency with Microsoft Word (Outlook, Word, Excel). Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. Agency information: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The mission of the Division of Licensing and Certification (“the Division”) is to ensure Maine's most vulnerable citizens are protected from abuse and neglect and receive high-quality care within the state's healthcare and social services systems by ensuring that Maine's citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes. Application Information: For additional information about this position please contact Delaney Brewer at ************************ To apply, please upload a current resume and a cover letter. Please submit all documents or files in a PDF or Word format. In your cover letter, address the competencies listed below, as well as confirmation that you meet all the minimum qualifications. Please submit a cover letter rating your skills as expert, skilled or novice for the following: • Outlook or comparable email applications. • Excel or comparable spreadsheet applications. • MS Word or comparable word processing applications. • Keyboarding (words per minute). • Other computer skills. ** Applications submitted with cover letters that do not address the information required above may not be considered for this vacancy. Please submit all documents or files in PDF or Word format. To request a paper application, please contact ************************* Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value). Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Eaton's Electrical Engineering Services & Systems division is seeking a **Senior Power Distribution Controls Engineer** to join our industry-leading team. In this role, you'll lead the execution of complex projects involving the design, programming, installation, startup, maintenance, and optimization of automated control and power management systems. You'll work closely with customers to deliver innovative, reliable, and efficient solutions that power critical infrastructure. This is a remote position with up to 40% travel. A company vehicle is provided! The expected annual salary range for this role is $83,000 - $122,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Our **Power Systems Controls (PSC)** group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems & Microgrid control solutions. This team of talented engineers and technicians provides single point responsibility and seamless integration, transcending all major manufacturers of HMIs, PLCs, protective relays, and switchgear controls related components. **What you'll do:** + Create, modify, test, and deploy software for Programmable Logic Controllers (PLC's), Data concentrators, Multi-function Protection Relays, Generator Controllers, and Human Machine Interfaces (HMI's) for Automatic Power Transfer applications (Main-Tie-Main, Main-Gen, Main-Tie-Main-Gen, Generator Paralleling Switchgear etc.) & Microgrid control solutions consisting of Solar Photovoltaic (PV), Battery Energy Storage Systems (BESS), and Diesel/Natural gas generators. + Follow customers specifications and internal specifications for project implementation. + Select components and create bill of materials. + Provide sketches, mark-ups, and direction to Electrical Designers to develop project drawings. + Prepare customer submittals, Sequence of Operation (SOO), and test procedures. + Assist with factory testing and field start-ups as required. + Troubleshoot systems that are not functioning properly. **Qualifications:** **Required Qualifications:** + Bachelor's degree in engineering from an accredited institution with minimum 3 years of controls experience or minimum 7 years of controls experience in power distribution applications. + Possess and maintain a valid and unrestricted driver's license. **Preferred Qualifications:** + PE License. + Knowledge of Power Monitoring and Control Systems and associated protocols (Modbus, DNP3, IEC-61850). **Position Success Criteria:** + Available for travel & mobility up to 40% of the time. + Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter. + Knowledge and understanding of best engineering practices for design of automation systems, power management systems, human-machine interface software, PLC programming, etc. + Working knowledge of test equipment and diagnostic instruments for automation and power management systems. + Knowledge of troubleshooting, test and repair techniques. + Knowledge of parts, part masters, bill of materials. + Knowledge and practice of safety precautions related to working with automation and power management systems. + Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. \#LI-LS3 **The application window for this position is anticipated to close on January 16, 2026.** We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at ************** to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (********************************************* for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **What We're Looking For:** As a Clinical Documentation Quality Improvement (CDQI) Specialist, you will play a pivotal role in elevating the impact of our medical record documentation. You will conduct daily evaluations and engage in direct communication with providers to enhance documentation clarity, completeness, and overall medical record quality. By ensuring accurate and comprehensive physician documentation, you will be at the forefront of influencing the precision of code assignment, making a tangible difference in the accuracy of healthcare data. Join us in this critical role where your efforts will have a direct and meaningful impact on the quality and effectiveness of patient care. **What You Will Do:** + Conduct timely, accurate, and complete documentation reviews for selected inpatient records, addressing inadequate or conflicting documentation. + Collaborate with physicians and caregivers to ensure appropriate reimbursement and clinical severity for DRG-based payer patients. + Demonstrate understanding of complications, co-morbidities, severity of illness, risk of mortality, case mix index, secondary diagnoses, and procedure impact on DRG. + Improve coding specificity by educating physicians and caregivers on the importance of clear documentation throughout a patient's stay. + Follow AHA guidelines and coding clinics for accurate coding and required documentation to ensure compliance. + Query physicians regarding missing, unclear, or conflicting health record documentation to obtain necessary details. + Maintain daily production logs for evaluation, tracking cases reviewed, queries placed/responded, etc. + Perform follow-up reviews to confirm recorded points of clarification in the patient's medical record. + Ensure confidentiality of all files, documents, and records. + Meet or exceed production and quality metrics. **What You Need to Succeed:** + 3+ years of CDI experience + 3+ years of clinical experience in an academic medical center + Registered Nurse license, Bachelor's degree in Nursing + CCDS or CDIP certification required + Must pass a CDI skills competency assessment + Must be able to accommodate a min of 15 hours per week Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $40-$47 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Sales **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $41,200.00 - $67,900.00 **Target Openings** 20 **What Is the Opportunity?** As an Insurance Advisor Trainee, you will learn to serve as a personal insurance advisor, helping customers across the country select their ideal insurance carrier and coverages. You will learn to make recommendations on additional products that best suit the customer's needs, when appropriate. We value a consultative, relationship-focused approach and seek sales professionals who can foster long-term customer relationships in a digital insurance agency. In this role, you'll learn to manage inbound business opportunities and maintain client communication via outbound calls and emails until the sale is finalized. You will gain an understanding of our carriers and products through our comprehensive training program, making you an expert in Personal Insurance in all 50 states + Washington DC. With competitive compensation, great benefits starting day one and our driven sales teams, we know that InsuraMatch can help you accomplish your quest for a fulfilling career. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Incumbents must obtain a Property and Casualty or Personal Lines Insurance producer license within first 4 weeks of employment date. (Incumbents will receive fully paid training and license sponsorship). This job works under direct supervision and does not manage others. Candidates located within a commutable distance to: Knoxville, TN; Richardson, TX or Spokane, WA will work a hybrid work schedule. The Schedule: -Start Date: March 23rd, 2026 -Hybrid Work Arrangement: three days in office and two days remote -Training: 9:00am-5:30pm local time - Monday- Friday for the first 4-6 weeks -Post Training: 9:30am-6:00pm local time Monday-Friday plus 1 Saturday shift per month from 9:00am-5:30pm local time Work Arrangement (Remote Schedule) - Start Date: March 23rd, 2026 - Remote Work Arrangement - Training: 9:00am - 5:30pm local time - Monday - Friday for the first 4 - 6 weeks - Post Training: 12:30pm - 9:00pm local time - Monday - Friday plus 1 Saturday shift per month from 9:00am - 5:30pm local time. **What Will You Do?** + Successfully complete a comprehensive 4 month paid training program in a classroom setting with ongoing support and resources, gaining knowledge of multiple personal lines insurance products across a diverse range of carriers. + Provide one-on-one insurance coverage guidance, connect current customers to additional products and services, and handle inbound and outbound calls in a call center environment. + Positively represent InsuraMatch, establish customer rapport, and ensure exceptional customer experiences, while efficiently multitasking across multiple systems to gather all necessary information for quoting, underwriting, and closing sales. + Communicate effectively & professionally with customers verbally and via email + Acquire comprehensive product, underwriting, and sales expertise to counsel and sell available insurance products, while consistently meeting quality, efficiency, underwriting and sales metrics. + Receive and implement constructive feedback in the form of professional coaching. + Handles objections professionally while clearly articulating relevant product features, benefits, and value to the consumer. + This role is not responsible for cold calls or lead generation. + Successfully obtain and maintain Property & Casualty or Personal Lines license in resident state as well as all required non-resident licenses in each state that business is conducted within six months of date of hire. + Maintain continuing education requirements for the Property and Casualty or Personal Lines license obtained. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + A Bachelor's degree from an accredited four-year college or university is a plus. + Prior call center and sales experience + Personal Insurance product knowledge + Strong verbal and written communication skills + Able to multi-task within a high volume sales center environment and make appropriate business decisions quickly. + Able to demonstrate a positive and professional demeanor. + Adaptable to change. **What is a Must Have?** + High school diploma or GED. + Licensing Requirements: + InsuraMatch is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, InsuraMatch requires that all InsuraMatch Insurance Advisor Trainees obtain and maintain an insurance license (either Property and Casualty or Personal Lines) in your resident state. + Each state will evaluate any/all criminal and financial background incidents to determine license eligibility. + Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states. It is incumbents' responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications. + Failure to pass the licensing exam within two attempts as well as the inability to obtain any required licenses within six (6) months from date of hire may result in termination of employment. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

You will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution, ongoing workforce planning, business reviews and day-to-day vendor relationship management. **Responsibilities** + **Workflow and process management** - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they're updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. + **Process Improvement** - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance. + **Project Management** - Manage cross-functional projects and teams by working with business stakeholders across the organization as well as manage multiple projects with competing priorities simultaneously. Develop/manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. Synthesize feedback and communicate progress regularly to stakeholders + **Stakeholder management** - Work with a global team of stakeholders to ensure client needs are being met. Synthesize feedback and communicate progress regularly to stakeholders. Intake new workflow requests from stakeholders and collaborate to implement them. + **Team management** - Create a clear and organized structure for a global team. Hold regular 1:1s with team members. Develop and implement feedback channels for team members and conduct performance reviews and improvement plans. Ensure the team is adequately staffed at all times, conduct interviews, make hiring decisions and work with recruiters to manage the hiring process. Develop, execute and oversee training programs. Identify, document and mitigate HR issues. Review timesheets and expense reports. **Requirements** + BA/BS degree + 3+ years of people and program management experience with a track record of increasing responsibility + Exceptional leadership, management, communication and collaboration skills + Experience in vendor management processes including managing multiple vendors in multi-year contracts and execution of outsourcing projects + Excellent verbal & written communication skills; ability to effectively communicate with and influence multiple partners and stakeholders + Outstanding problem-solving, critical thinking and analytical skills and experience in applying project management techniques + Experience streamlining complex processes and implementing workflows designed to increase efficiency + Ability to work independently and drive projects to completion with minimal guidance + Very strong organizational skills with a high attention to detail + Demonstrated ability to create, analyze and report metrics, including knowledge of intermediate Excel/Google Sheets functions (e.g. vlookups, pivot tables) + Ability to deal with multiple conflicting priorities and stakeholder issues and driving towards pragmatic decisions/actions + Experience creating and presenting business reviews + Prior experience of having supporting Global clients in a fast changing product environment **Preferred Qualifications** + Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools + Proven experience in risk and change management + Lean/Six Sigma Green/Black Belt with an experience of having a minimum of 2- 3 projects + Experience in managing Team Leads (or equivalent) and remote team members + Experience managing creative teams + Tech savvy and proficient with Google products + Experience in risk and change management **Work Environment & Schedule** + 40 hours per week. + Remote work environment. + Must be available to work one of the two shifts below: + Thursday - Monday shift from 1pm to 10pm PST (with an hour break) + Saturday - Wednesday shift from 5am to 2pm PST (with an hour break) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Salary Range for this role: $24-$26 USD Vaco, LLC ("we," "our," or "Vaco") respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California ("consumers" or "you"). For additional details, click here (************************************ . California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees (***************************************************************************************************************** . Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Mindful Admins is a virtual administrative, marketing support and recruiting agency dedicated to empowering mental-health private practices across the country. We believe exceptional care starts with exceptional support-through thoughtful communication, proactive problem-solving, and creating seamless experiences for both clinicians and their clients. Our team thrives on flexibility, collaboration, empathy, and excellence. We're looking for detail-oriented professionals who love remote work and find meaning in supporting clinicians who are changing lives every day. The Role As an Administrative Support Specialist, you'll provide high-level virtual support to mental-health providers nationwide. You'll be the behind-the-scenes partner who keeps practices running smoothly, from coordinating intake, managing schedules, organizing systems, and ensuring every client interaction feels warm, professional, and responsive. For many practices, you'll be the first voice they hear or the first message they receive. Your work directly shapes their experience and helps clinicians focus on what they do best: providing care. This role is perfect for someone who is proactive, tech-savvy, naturally organized, and energized by helping others succeed. What You'll DoClient Intake & Referral Management Respond promptly and warmly to phone, email, and website inquiries Screen and prepare potential clients using practice-specific intake procedures Schedule new and returning clients while managing cancellations and rescheduling requests Enter and maintain accurate, up-to-date client information in EHR systems Communicate clearly with clients about policies, billing, availability, and next steps Inbox, Phone & Calendar Management Manage client and practice communications with professionalism and care Prioritize messages, flag urgent matters, and respond according to established protocols Maintain organized calendars, coordinate recurring appointments, and track clinician availability Confirm appointments and follow up as needed to reduce no-shows Operations & Administrative Support Learn and maintain each practice's unique workflows, preferences, and communication style Assist clinicians with documentation tracking, forms, system updates, and practice management tasks Research and update referral lists and community resources Support marketing efforts through research, outreach, and identifying strategic contacts Ensure HIPAA compliance at all times (comprehensive training provided during onboarding) Handle ad hoc administrative projects with flexibility and initiative What You BringRequired Qualifications High school diploma or equivalent Minimum 6 months of administrative experience Proven ability to self-manage, prioritize tasks, and meet deadlines consistently Excellent customer service skills with a friendly, compassionate communication style Strong proficiency with Google Workspace (Docs, Sheets, Slides, Drive) Outstanding written and verbal communication abilities High attention to detail and exceptional organizational skills Ability to multitask effectively in a dynamic, fast-paced environment Reliable high-speed internet connection and comfort with virtual collaboration tools Genuine empathy and strong active listening skills in all client interactions Be available to perform three daily client check-ins each week Preferred Experience Background in mental health, medical, or healthcare administration Experience supporting multiple clients or juggling competing priorities Familiarity with EHR systems such as SimplePractice, TherapyNotes, IntakeQ, TheraNest, or Jane App Sales, inquiry conversion, or customer relationship management experience Quick learner who adapts easily to new tools, systems, and processes Who Thrives Here We're looking for someone who: Works independently but communicates proactively with their team Finds satisfaction in creating order, clarity, and efficiency Is dependable, punctual, and consistently reliable Brings a positive, solution-oriented mindset to challenges Has genuine respect and appreciation for the mental-health field Values clear communication, healthy boundaries, and mutual respect Is excited to be a trusted support partner to dedicated clinicians Responsibilities In this role, you will support mental-health practices with tasks including, but not limited to: Client Intake & Referral Management Respond promptly to phone, email, and website inquiries Screen and prepare potential clients using practice-specific intake procedures Schedule new and existing clients, manage cancellations, and coordinate rescheduling Enter and maintain accurate client information in EHR systems Provide clear communication to clients regarding policies, billing, availability, and next steps Inbox, Phone & Calendar Management Manage client and practice inboxes with professionalism and accuracy Prioritize messages, flag urgent concerns, and respond according to practice protocols Maintain organized calendars, recurring appointments, and clinician availability Set up, track, and confirm appointments as needed Operations & Administrative Support Maintain up-to-date knowledge of each practice's workflows, preferences, and communication style Support clinicians with practice management tasks such as forms, documentation tracking, or system updates Create and update referral lists through research or outreach Support marketing activities such as basic research or identifying community contacts Comply with HIPAA standards at all times (training provided during onboarding) Assist with ad hoc administrative tasks as needed What We're Looking For We're seeking someone who: Works well independently but communicates proactively Loves creating order out of chaos Is dependable, timely, and consistent Brings a positive, solution-oriented attitude Has genuine respect and appreciation for mental-health work Values clear communication and strong boundaries Is excited about being a dedicated support partner to clinicians Why Join Mindful Admins? Flexible part-time schedule designed for work-life balance Supportive, collaborative team environment Paid new-hire training Opportunities to grow into account management, billing, or marketing roles Meaningful work supporting mental-health practices nationwide Compensation: $23 / hour (approximately 15 hours per week) Fully Remote: Applicants must currently reside in Texas to be considered

**About the role** As a **NetworX Product Consultant** , you will make an impact by providing customers with application domain expertise related to TriZetto NetworX functionality. You will be a valued member of our consulting team and work collaboratively with business and technical stakeholders to deliver high-quality solutions. **In this role, you will:** + Conduct requirements discovery and lead design sessions to configure NetworX applications to meet client needs. + Provide advanced analysis, problem-solving, and interpret application configurations to deliver optimal solutions. + Update existing configuration business rules with new contractual requirements and identify automation opportunities. + Liaise effectively with business and technical teams, transferring NetworX application knowledge to customer staff. + Collaborate with onshore/offshore teams and clearly articulate issues and alternative solutions in verbal and written form. **Work model** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a **remote position** open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + 10+ years of healthcare experience, including 5+ years of recent and relevant TriZetto NetworX pricing experience. + Strong understanding of core NetworX functionality, grouping, pricing, and integration points with Facets agreements. + Proven ability to conduct requirements discovery and lead design sessions for NetworX configuration. + Advanced analytical and problem-solving skills with experience in interpreting application configurations. + Excellent communication skills for articulating issues and providing alternative solutions. **These will help you stand out** + Proficiency in NetworX data structures and automation techniques for repetitive tasks. + Experience working with onshore/offshore resource models. + Ability to create clear documentation and knowledge transfer materials for client teams. + Strong consulting skills and ability to operate effectively in a team environment. + Familiarity with healthcare payer systems and related business processes. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. _*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_ \#LI-NC1 **Salary and Other Compensation:** Applicants will be accepted till 12/22/2025 The annual salary for this position will be in the range of $113K-$132K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. cog2025 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

GovCIO is currently hiring a **SME** **IT Asset Specialist** (ServiceNow) to support our U.S. Coast Guard program. This position will be located within United States and will be a fully remote position. **Responsibilities** The SME IT Asset Specialist will be responsible for maintaining asset records, supporting discovery and reconciliation activities, and ensuring asset data integrity across procurement, deployment, and retirement activities. The position works closely with IT operations, service desk, and other cross functional teams to support day-to-day asset management operations. Key responsibilities include: + **Asset Lifecycle Support** + Maintain accurate hardware and software asset records throughout the asset lifecycle + Support asset intake activities including receiving, assignment, and deployment updates + Update asset status, ownership, and location changes in ServiceNow + **ServiceNow ITAM Operations** + Perform daily asset updates in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules + Ensure asset records are complete, consistent, and aligned with defined data standards + Assist with workflow execution related to asset requests, moves, and returns + **Discovery & Reconciliation Support** + Assist with asset discovery validation and reconciliation + Identify and flag discrepancies such as missing, duplicate, or improperly assigned assets + Support cleanup of inaccurate or incomplete asset records + **Inventory & Audit Support** + Support physical and virtual inventory efforts, including wall-to-wall or targeted inventories + Assist with audit preparation by validating asset records and providing documentation + Follow established ITAM controls, SOPs, and governance processes + **Reporting & Data Quality** + Run standard reports related to asset inventory, lifecycle status, and compliance + Track and report on assigned asset management tasks and exceptions + Support data quality initiatives to improve accuracy and completeness of asset records + **Collaboration & Customer Support** + Work with service desk and IT support teams to resolve asset-related issues + Coordinate with logistics teams on asset receipt, shipping, and disposition activities + Provide basic guidance to end users on asset assignment and return processes **Qualifications** Bachelor's degree in computer science, information technology, or a related field with 10+ years (or commensurate experience). Required Skills and Experience + Current Clearance Required:Active Secret clearance + 10+ years of experience in IT Asset Management, IT Operations, or IT Service Management + Hands-on experience working in ServiceNow, preferably within ITAM modules + Understanding of IT asset lifecycle concepts and data management + Strong attention to detail and data accuracy + Ability to follow defined processes and documentation + Effective written and verbal communication skills Preferred Skills and Experience + Experience working with the United States Coast Guard and/or past DOD experience + Experience with ServiceNow Hardware Asset Management (HAM) + Exposure to asset discovery or inventory tools + Familiarity with ITIL concepts or ITSM processes + Experience supporting enterprise or regulated environments + ServiceNow or ITIL certification(s) a plus + Experience working directly with government leadership or senior military officials **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $85,000.00 - USD $117,000.00 /Yr. Submit a referral to this job (**************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7317_ **Category** _Information Technology_ **Position Type** _Full-Time_

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually **Your duties may include but are not limited to:** + Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone + Establish a good liaison with our client's customers while providing quotes or enrolling in various products + Document necessary information, such as claim details, customer's change of details, and other pertinent information + Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back. + Enhance our customers' experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect + Follow underwriting, Compliance and Regulatory requirements and corporate policies + Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements + Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform + Manage other production related activities, such as complaints and escalations + Handle inbound calls for multiple products with no prospecting or cold calling + Complete mandatory licensure continuing education and other training sessions as appropriate + Remain positioned and well informed of changes implemented that affect your work **Skills/Qualifications:** + Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1 years + Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses. + Ability to become appointed/licensed as a non-resident agent in all applicable states + English language fluency required + High school diploma or GED + Solid computer, grammar, and multi-tasking skills + Relationship builder who has passion for delivering exceptional service + Excellent verbal, written and interpersonal communication skills Strong customer service skills and the ability to de-escalate customer situations + Demonstrates personal excellence by remaining positive in difficult situations + Self-confident, optimistic and supports a team environment + Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills + Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations + Ability to demonstrate initiative with minimal supervision to drive results + Superior level of accuracy and attention to detail + Strong proficiency in PC skills, including MS Word and Excel **Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:** + Monday-Friday: 8:00am - 9:00pm ET + Saturday-Sunday: 10:00 am-6:30pmET + Primary Location: Sunrise Florida / Phoenix, AZ + Organization: Global Services + Schedule: Full-time + Job Band 25 **Qualifications** Salary Range: $20.00 to $38.45 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions **Job:** Customer Service **Primary Location:** United States **Schedule** Full-time **Req ID:** 26000361