Automatically apply for jobs with Zippia

Upload your resume to get started.

Account manager and customer service manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Giuliana Andreopoulos,

Dr. Uric Dufrene

Account manager and customer service manager example skills

Below we've compiled a list of the most critical account manager and customer service manager skills. We ranked the top skills for account manager and customer service managers based on the percentage of resumes they appeared on. For example, 11.2% of account manager and customer service manager resumes contained account management as a skill. Continue reading to find out what skills an account manager and customer service manager needs to be successful in the workplace.

15 account manager and customer service manager skills for your resume and career

1. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account manager and customer service managers use account management:

Promoted into Production/Customer Service/Account Management.
Served as a liaison between numerous banking and corporate clients; responsible for standardizing account management and solidifying key relationships.

2. Purchase Orders

Here's how account manager and customer service managers use purchase orders:

Coordinated data entry of customer purchase orders with Scheduling department to maintain comprehensive production spreadsheet.
Provided customers with product information and entered purchase orders into applicable order system.

3. Customer Accounts

Here's how account manager and customer service managers use customer accounts:

Managed customer accounts, delivered merchandise, generated customer statements for non-paying customers and periodically secured merchandise from non-paying customers.
Establish productive, professional relationships with key Personnel in assigned customer accounts.

4. Vendor Invoices

Here's how account manager and customer service managers use vendor invoices:

Handled daily cash activities, Debit/Credit transactions and vendor invoices
Update pricing in SAP, data enter weekly account payable vendor invoices into SAP and review/compare end-of-month inventories with outside warehouse.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how account manager and customer service managers use payroll:

Prepared and reviewed bank reconciliation and coordinated with other functional/departmental managers for all necessary payroll needs.
Handled hourly and salary payroll including calculating incentive pay for drivers.

6. Customer Satisfaction

Here's how account manager and customer service managers use customer satisfaction:

Managed daily communication between client, vendor and internal team ensuring customer satisfaction while managing job schedules.
Monitored inbound/outbound and delivery operations of both cabinet and off-site wine accounts to ensure customer satisfaction.

7. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how account manager and customer service managers use account maintenance:

Performed general account maintenance and answered customer service questions.
Account Maintenance, perform name and address changes, update account records.

8. Customer Orders

Here's how account manager and customer service managers use customer orders:

Managed and developed customer relationships, tracking in process customer orders, scheduling production and coordination of materials.
Entered customer orders and provided confirmation of orders received and delivery schedules to customers.

9. Inbound Calls

Here's how account manager and customer service managers use inbound calls:

Take primarily inbound calls and be able to answer customer inquiries about new accounts and make offers when appropriate.
Answered, screened, and directed executive and general inbound calls, provided administrative assistance to CMI President.

10. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how account manager and customer service managers use credit card:

Completed credit card reconciliations and bank reconciliations for five business accounts.
Worked in customer service answering questions regarding account balances, lost or stolen checks, credit cards, or ATM cards.

11. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how account manager and customer service managers use order entry:

Implement order management process including order entry, profiling, pricing, manifests & labels, invoicing, and arrange transportation.
Maintained policies and procedures for order entry, invoicing, warehouse inventories, returned goods, sample requests, etc.

12. Customer Complaints

Here's how account manager and customer service managers use customer complaints:

Documented customer complaints about product quality and service issues.
Resolved customer complaints by troubleshooting and correcting errors.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how account manager and customer service managers use outbound calls:

Rotated call-in line receiving outbound calls
Set up assistance and modifications for homeowners, take inbound and outbound calls regarding mortgages, handle escalated accounts.

14. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how account manager and customer service managers use logistics:

Coordinated the implementation of e-commerce logistics management to drop ship to individual customers throughout the continental US and selected countries.
Managed inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.

15. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how account manager and customer service managers use problem resolution:

Implemented continual customer service improvement programs with all departments aiding in problem resolution.
Point of contact problem resolution for consumers

What skills help Account Manager And Customer Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account manager and customer service manager resumes?

Giuliana Andreopoulos

Professor of Economics, William Paterson University

I do not think that the pandemic has been and will be able to reverse the importance of certain skills on students` resumes. There is no doubt in my mind that communication, team working, problem solving, leadership, still come at the top of the list for business students. However, the pandemic has added new skills: ability to work remotely, manage crisis, and deal with data. We hope that Business Colleges and Schools will take into consideration these new developments when they plan new courses, programs, or certificates.

What account manager and customer service manager skills would you recommend for someone trying to advance their career?

Dr. Uric Dufrene

Professor of Finance, Sanders Chair in Business, Indiana University Southeast

First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.

What technical skills for an account manager and customer service manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of account manager and customer service manager skills to add to your resume

The most important skills for an account manager and customer service manager resume and required skills for an account manager and customer service manager to have include:

Account Management
Purchase Orders
Customer Accounts
Vendor Invoices
Payroll
Customer Satisfaction
Account Maintenance
Customer Orders
Inbound Calls
Credit Card
Order Entry
Customer Complaints
Outbound Calls
Logistics
Problem Resolution
Customer Inquiries

Customer Support
Customer Relations
Processing Orders
Product Knowledge
Sales Orders
Customer Issues
Past Due Accounts
QuickBooks
Bank Deposits
Billing Issues
Payment Arrangements
Delinquent Accounts
Accounts Payables
HR
Accounts Receivables
Computer System

CSR
General Ledger
Client Accounts
Inventory Control
Customer Loyalty
Trade Shows
Expense Reports
Business Accounts
Credit Memos
PowerPoint
ACH
Journal Entries
Collection Calls
AS400
Customer Calls
FedEx

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Zippia Careers
Office and Administrative Industry
Account Manager And Customer Service Manager
Account Manager And Customer Service Manager Skills

Updated January 8, 2025

Browse office and administrative jobs