Account representative jobs in Huntersville, NC - 847 jobs
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Customer Account Specialist
Insight Global
Account representative job in Charlotte, NC
Must Haves:
Associate's degree or equivalent work experience required. Undergraduate degree preferred.
3-5 years of experience in a corporate environment
Excellent telephone skills required in order to deliver the best experience to the customer. Requires a good attitude, attentiveness, timeliness, and personalization of each customer's experience.
Outgoing personality with strong organizational and time management skills.
Resilient, persistent and dedicated sales skills conducted predominantly by phone.
Proficient in Windows Operating Systems.
Plusses:
Experience working in supply chain or logistics
Proven leadership experience
Consistency in past positions
Client facing experience
Experience using SAP
Experience using a video conferencing platform like MS Teams or Ring Central
Day to Day:
Receive and process orders via inbound telephone calls, email, and EDI from B2B customers.
Expedite as required to ensure customer satisfaction. Responsible for confirming order, product availability, delivery status using company guidelines and assigned distribution lanes.
Build effective team unity through collaboration, trust, and accountability as a member of a high-performance work team to deliver profitable results to our customers.
Assure to follow all company policies regarding product information and sales policy portals to ensure all customer transactions are accurate.
Create action plan with external sales team to meet established goals and objectives for volume and market share.
Track customer facing measures to include missed order and shipment reporting.
Research and resolve customer disputed items while working with the customer solution team.
Maximize daily shipments and volume while working with the BMD insides sales team to contribute to company's market share and achieve sales volume targets.
Collaborating with customer solutions team and sales.
Job Description:
A well-known manufacturing client of Insight Global is looking to bring on a Customer Account Specialist in Charlotte, NC. This role is hybrid, with 3 days a week onsite in the office. The main focus is making sure B2B customers get top-notch service-processing orders, handling special requests, building strong relationships, and helping drive company profits. You'll be juggling a high volume of inbound calls from customers, plant contacts, carriers, and field sales. They're looking for someone who's collaborative, a strong team player, thinks analytically, and can make smart decisions independently. If you're highly motivated and thrive in a fast-paced, high-performing team, this could be a great fit.
Compensation:
$20/hour while on contract, upon permanent conversion, salary is $57k.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
$57k yearly 2d ago
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Sales Representative
Griffin Masonry 3.4
Account representative job in Charlotte, NC
Job Title: Sales Representative
:
The Sales Representative maintains and creates new sales relationships with the company's Masonry, Concrete and Timber Pile customers, oversees and manages various jobs.
Below is a detailed job description for a Sales Representative:
Responsibilities:
Facilitates and initiates the relationship between company and client.
Provides general relationship management, assistance, and customer support to clients.
Ensures company's clients are satisfied with their purchase(s) and interactions with the company.
Retains current customers and attracts new customers by ensuring the client is happy and responsive.
Assist in identifying prospective clients and initiating contact.
Remain up to date and knowledgeable on products.
Update and inform team and management of clients' expectations.
Follows up with clients to ensure their experience was positive and their needs were met.
Assists in project managing the jobs.
Performs other duties as required.
Qualifications:
Excellent verbal and written communication skills, including high quality phone etiquette.
Excellent interpersonal and negotiation skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to adapt to the needs of the client and organization.
Ability to prioritize tasks and to delegate them when appropriate.
Excellent customer service skills.
Ability to work independently and with others.
Education and Experience:
High school diploma or equivalent required.
Bachelor's degree in related field preferred.
Three years of sales or customer relations experience preferred.
Completion of Sales Training classes or certification preferred.
Construction experience preferred.
$48k-84k yearly est. 20h ago
Client Service Representative
Howden 4.0
Account representative job in Charlotte, NC
Why Join Howden US?
At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future.
Why Howden?
You'll Own It
With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own.
You'll Be Empowered
We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise.
You'll Be Part of Something Bigger
Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
The Client Service Representative plays a critical role in supporting the end-to-end client lifecycle-from onboarding through renewal and ongoing service. This role partners closely with Account Executives and AccountRepresentatives to ensure timely, accurate, and compliant delivery of client documentation and service requests.
You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client Service Representative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence.
What will you be doing?
Client Onboarding & Data Management
Collect and organize client data to support onboarding, renewals, and program changes.
Maintain accurate records in internal systems, ensuring data integrity and audit readiness.
Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience.
Placement & Renewal Support
Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities.
Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details.
Track key renewal milestones and ensure timely completion of all deliverables.
Proposal & Binding
Develop draft client proposals, including financing options, coverage summaries, and supporting documentation.
Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems.
Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients.
Billing & Accounting Coordination
Partner with accounting teams to manage invoices, allocations, and fee agreements.
Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings.
Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders.
Policy Issuance & Documentation
Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time.
Review endorsements, renewals, and policy documents for completeness and accuracy.
Maintain organized documentation in line with audit, compliance, and data standards.
Ongoing Client Service
Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients.
Conduct audit checks and assist with ad hoc client reporting or analysis as requested.
Respond promptly to client inquiries, providing clear, professional, and solution-oriented communication.
Key Skills & Competencies
Client Focus: Committed to delivering timely, accurate, and high-quality service.
Organizational Skills: Able to manage multiple deliverables and priorities with attention to detail.
Communication: Strong written and verbal communication for collaborating across clients, carriers, and internal teams.
Problem-Solving: Skilled at identifying issues and resolving them efficiently and diplomatically.
Technical Proficiency: Comfortable working in insurance management systems (Epic, AMS360, or similar) and Microsoft Office tools.
Team Collaboration: Works effectively as part of a client service team, demonstrating reliability and initiative.
Qualifications
Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience.
2+ years of experience in insurance operations, client servicing, or administrative support preferred.
Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus.
Strong organizational and communication skills with a client-service orientation.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
$27k-47k yearly est. 20h ago
Customer Service Representative
LHH 4.3
Account representative job in Charlotte, NC
LHH is seeking a contract position, with potential for permanent employment, to support day-to-day customer interactions and administrative support functions within a fast-paced environment. This role is ideal for candidates with strong communication skills who enjoy problem-solving and delivering a high level of service.
Key Responsibilities:
Respond to customer inquiries via phone, email, or internal systems
Provide order status updates, resolve issues, and escalate concerns as needed
Enter and maintain accurate customer and order information in internal systems
Coordinate with internal teams to ensure timely and accurate responses
Assist with general administrative and customer support tasks
Maintain professionalism and a customer-focused approach in all interactions
Qualifications:
Previous customer service or call center experience preferred
Strong verbal and written communication skills
Ability to multitask and manage priorities in a fast-paced setting
Proficiency with Microsoft Office or similar systems preferred
Position Details:
Employment Type: Contract-to-Hire
Pay Rate: $18-$20 per hour, based on experience
Schedule: Full-time
$18-20 hourly 2d ago
Billing Specialist
Brightspeed LLC
Account representative job in Charlotte, NC
The Billing Specialist supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. This position focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release. The role contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.
Key Responsibilities
Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
Conduct quality assurance checks across all billing cycles to ensure completeness and consistency.
Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness.
Identify and document billing variances or recurring issues and escalate to the Billing Operations Supervisor or Analyst for resolution.
Partner with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
Support end-to-end testing and validation during system updates, migrations, or new product introductions.
Participate in process improvement efforts to enhance billing efficiency and data integrity.
Provide support to internal stakeholders or customers regarding billing-related questions and corrections.
* May perform other duties as assigned.
Skills & Competencies
Familiarity with enterprise billing systems (e.g., SAP BRIM or similar)
Strong Microsoft Excel skills for data validation and reconciliation
Understanding of billing controls, revenue processes, and audit readiness
High attention to detail and accuracy
Strong organizational and time-management abilities
Excellent communication and teamwork skills
Problem-solving mindset and willingness to learn new systems and processes
Physical Demands & Work Conditions
Primarily office-based with extensive use of computer and standard office equipment
May require extended periods of sitting and data entry
Minimal physical requirements (e.g., ability to lift up to 10 lbs)
Occasional extended hours or weekend work during billing close or cycle validations
Travel up to 5% may be required for training or team collaboration
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
* Education & Experience: Associate degree in Accounting, Finance, or Business Administration, or equivalent experience
* 1-3 years of experience in billing, accounting, or finance operations (telecommunications or SaaS experience preferred)
Additional Information
BONUS POINTS FOR:
Experience with SAP BRIM or other large-scale billing platforms
Knowledge of telecommunications billing cycles and quality control practices
Exposure to process automation or data analytics tools
#LI-MH1
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
* Brightspeed's Privacy Notice for California Residents
* Brightspeed's Privacy Notice
$27k-36k yearly est. 7d ago
Nutrition Care Representative- Atrium Health Cabarrus- FT
Advocate Aurora Health 3.7
Account representative job in Concord, NC
Department:
11903 Atrium Health Cabarrus - Food and Nutrition
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Varies
Pay Range
$18.85 - $28.30
Summary
Ensures patients are served appropriate meals in accordance with the physician diet order. May be assigned as a host or hostess to explain patient meal service to patients. Works in the dishroom performing duties in cleaning and ensuring sanitation and safety of the department.
Job Description
Essential Functions
* Transports and serves meals to patients on nursing units.
* Assembles patient trays in the kitchen according to the physician diet order and patient meal selections.
* Answers the telephone in the call center and enters the patient meal selections into the diet office software.
* Works in the dishroom washing pots and utilizing the dish machine to wash patient and cafeteria dishes.
* Delivers supplies to nursing units or other departments.
Physical Requirements
Must be able to lift a maximum of 35 pounds with frequent lifting and carrying up to 25 pounds. Pushing 350 pounds on carts up and down ramps. Repetitive motions such as turning, bending, lifting, pushing, pulling and twisting. Requires standing and walking for extensive periods of time.
Education, Experience and Certifications
High School Diploma or GED preferred. Must have basic math skills. Must be trainable on the diet office software and hospital information system. Must be able to use the printer, telephone, copier and calculator.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
$18.9-28.3 hourly 1d ago
Oncology Sales Representative - Charlotte/Raleigh
Eversana 4.5
Account representative job in Charlotte, NC
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
We are hiring an Oncology Sale Representative to support the launch of a newly approved targeted therapy for lung cancer! The Oncology Sales Representative will be responsible for selling a newly approved oncology product to oncology practices in an assigned geographic territory. Our representative will be providing value by engaging Oncologists, Oncology Nurses, office staff and pharmacists in face-to-face discussions.
The Oncology Sales Representatives will develop and maintain relationships with Health Care Providers by educating about our client's oncology product and its approved indications as well as the support services offered by our client for cancer patients.
Oncology Sales Representatives are expected to possess a high knowledge level of the product, disease state, the customers and territory.
Essential Duties And Responsibilities
Create, build, and maintain relationships and regular communication with physicians and key thought leaders in the US.
Utilize the customer relationship management system to keep call records including account planning.
Ensure a high level of expertise and customer service is delivered to all customers.
Responsible for collaborating effectively and mobilizing all appropriate resources.
Communication Skills: Good communication skills providing the product scientific information to healthcare professionals, oncologists, and other key stakeholders.
Adaptability to Oncology Advances: Complete training to understand the disease state and positioning of our client's product.
Travel to Medical Offices and Hospitals (80%) some overnight travel may be necessary
Hours (40 Hours per week potentially including weekend medical meetings)
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
BA/BS from an accredited college or university required - focus in business, life science, or clinical degree preferred
Minimum of 3 years of previous pharmaceutical, medical device, and medical sales experience with at least 1 year in oncology experience with an understanding of the integrated oncology network.
Consistent track record of quantifiable/documented sales accomplishments is preferred
Demonstrated ability to plan, analyze and act upon sales data within an assigned geography
Solid and persuasive business communication with physicians and providers
Ability to work independently and exercise good business judgment and discretion and to analyze and address territory opportunities
Familiarity with a Sales Force Automation (SFA) application is preferred
Computer Skills: proficiency in business software such as Microsoft Outlook, Word, Excel and PowerPoint
Ability to travel approximately 30% as needed to cover territory- up to 2 hour radius from headquarter city - some overnight travel may be required.
Clinical Knowledge: Ability to complete a clinical product sell
Established Relationships: A proven track record in territory.
Technology/Equipment: Strong knowledge of VEEVA systems.
Additional Information
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient's best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************.
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$48k-87k yearly est. 20h ago
Accounts Receivable Coordinator
Aston Carter 3.7
Account representative job in Charlotte, NC
Job Title: Accounts Receivable CoordinatorJob Description
The Accounts Receivable Coordinator is responsible for posting payments to accounts and following up on outstanding balances via phone and email.
Responsibilities
+ Post payments to customer accounts accurately and efficiently.
+ Follow up on outstanding balances through phone and email communication.
+ Ensure timely collection of due payments while maintaining high-quality service.
+ Collaborate with internal teams to resolve any invoicing issues.
Essential Skills
+ At least two years of experience in a business-to-business (B2B) collections role.
+ Intermediate proficiency in Microsoft Excel.
+ Experience in cash application, invoicing, and billing collections.
Additional Skills & Qualifications
+ Previous experience in a manufacturing environment is preferred.
+ Familiarity with ERP systems is a plus.
Work Environment
The position requires working onsite Monday through Friday during first shift hours. The volume of transactions is modest, but the monetary amounts involved are significant. Speed is important in this role, but maintaining quality is the top priority. Comprehensive training will be provided on various payment plans and options available to customers. This role offers an opportunity to join a reputable and growing company.
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Jan 26, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
$23-25 hourly 7d ago
Account Services Representative
Scentair Technologies 4.4
Account representative job in Charlotte, NC
ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others.
Your Position Overview:
As an
Account Services Specialist
, you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts.
Your Key Responsibilities:
• Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel.
• Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business.
• Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations.
• Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs.
• Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms.
• Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience.
• Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM.
• Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines.
• Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics.
Your Qualifications:
• Bachelor's Degree or 3+ years of relevant work experience
• Effective communication skills (Bilingual is a plus)
• Excellent computer skills, including proficiency with MS Office Suite and Salesforce
• Excellent interpersonal skills for effective team collaboration
• Proactive and able to take initiative with little or no direction
• The ability to establish collaborative customer relationships in a fast-paced environment
• The ability to thrive in a high pace, growth-focused business environment
Why You'll Love Working for ScentAir:
• Competitive pay and monthly bonus plan
• Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k
• Perks: Company-issued laptop and cutting-edge technology support / Hybrid role
• Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program
• Paid Time Off: Enhanced holiday schedule and paid time off
ScentAir isn't your typical B2B company. We're transforming how businesses connect with their customers through the power of scent.
With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide.
$26k-33k yearly est. Auto-Apply 40d ago
Sr Billing Design Analyst
Dev 4.2
Account representative job in Charlotte, NC
Spectrum
Senior Billing Design Analysts are responsible for analysis, documentation, and creating billing solutions for both ICOMS and CSG billing systems. Senior Billing Design Analysts will ensure billing solutions meet specified and approved requirements from our internal customers as well as Billing Executive leadership. This position includes documenting high-level solutions, performing testing of the solution, documenting the configuration, submitting developer requirements (if required), and providing technical billing subject matter expertise and support of billing solution launches. Senior Billing Design Analysts will work closely with Billing Design Analysts and provide guidance and expertise.
MAJOR DUTIES AND RESPONSIBILITIES
Works intimately with business owner/requestors or design architecture on understanding requirements and documenting requirements.
Develops and documents billing solutions including process flows.
Understands all order entry processes and procedures and business rules within the company.
Works with Data Standards, requests data standard codes, and ensures we are following data standard guidelines.
Performs analysis on billing systems, billing data, and processes in order to determine the best billing design and solution.
Investigates and performs root cause analysis for complex billing system issues.
Runs queries and pulls billing data to support analysis and billing design.
Designs solutions for MEC (Master Enterprise Catalog) to support the Gateway system.
Creates and documents billing system configuration guides.
Perform other duties a requested by supervisor.
Makes recommendations based on data for process improvement and strategic business decision making.
REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
Strong Communicator (written and verbal): ability to read, write, speak and understand English
Ability to conduct presentations in front of an audience (could include Executive Leadership)
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to prioritize and organize effectively and manage multiple projects/requests/assignments
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Ability to work extended hours.
Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, Visio, and Project
Ability to work independently with minimal instructions
Ability to document process flows
Proven ability to perform effectively in a fast-paced environment
Education
Bachelor's Degree in Business, Statistics, Mathematics, or Economics from a four-year college university or related field, equivalent training, education and experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
4+ years of Business/Process Analysis work experience
4+ years of Billing system code configurations (including prerequisites)
4+ years of Billing system experience related to campaigns, rates, packages, taxes
4+ years of Database reporting tools, queries, SQL, macros
4+ years of ICOMS/CSG experience preferred
Experience using Lean Six Sigma Tools
WORKING CONDITIONS
Office environment
Travel less than 10% of the time
Vision ability close vision, peripheral vision, and ability to adjust focus
$44k-66k yearly est. 60d+ ago
Billing Coordinator
Triple-S Steel 3.4
Account representative job in Troutman, NC
We are seeking a motivated Billing Coordinator to join our business to support the billing department with the billing process and other duties
Responsibilities
Generate invoices to customers
Distribute invoices per customer preferences (email, mail, etc.)
Process credit memos
Research inventory transactions as requested
Validate and manage all certifications
Perform Data Entry duties
Become Subject Matter Expert on billing and inventory adjustments processes as it pertains to billing
Perform all tasks in accordance with company processes and procedures
Support other departments as needed with various job duties
Other duties as assigned
Qualifications
Excellent communication skills and the ability to work with employees (sales, operations, HR, executive) and customers
Consistently meet deadlines and work well under pressure
Must be able to multi-task
Possess a general knowledge of accounting principles and practices.
College degree preferred
1-2 years previous billing experience preferred
Other:
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands/fingers to handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
$34k-46k yearly est. Auto-Apply 9d ago
Billing Clerk/Staff Accountant
Courage Kia
Account representative job in Huntersville, NC
Bill all New and Used car deals and post into Accounting
Organize all paperwork in each deal; check for completeness (signatures, verify VIN, etc.)
Process incoming/outgoing Dealer Trades in DealerTrack DMS & process Payoff checks for Trade-ins and mail to appropriate financial institution in a timely manner.
Generate and maintain the Salesperson's commission reports
Maintains Inventory Schedule & We-Owe Schedule
$27k-36k yearly est. 60d+ ago
Title Clerk/Billing CLerk
Keffer Volkswagen
Account representative job in Huntersville, NC
Qualifications
Education
High school diploma or the equivalent.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
for prolonged periods
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
infrequently
Kneeling and/or Squatting
infrequently
Lifting
25 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
for prolonged periods
Grasping/grabbing with hands
infrequently
Pushing and Pulling
infrequently
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Be polite and friendly and greet customers promptly.
Devise, implement and monitor a filing system for all accounting reports that is precise and easily accessible.
Organize and oversee all transactions
Supervise accounts payable invoices, making certain that payments for purchases, dues, and taxes are accurate and prompt and that the pertinent forms
are filed correctly and on time.
Be polite and prompt on the telephone, documenting messages as required and ensuring that the appropriate employees receive them. When the call
regards a customer complaint, deal with it by quickly notifying the appropriate individual, and accurately express the status and significance of the call.
Make sure office supplies are stocked and replaced efficiently and to avoid running out.
Ensure a clean, amiable and efficient office environment.
Receive and appropriately manage the mail to safeguard it.
Keep vehicle inventory up to date. Manage accurate and properly filed sold vehicle paperwork.
Oversee payment for sold vehicles and trade acceptance purchases to ensure that such are made promptly and appropriately.
Ensure that the telephone is answered promptly in a courteous manner; accurate messages are handed to the appropriate person quickly and that pages
are voiced in a professional tone.
Assist the Business Manager as required by providing dependable, prompt, and quality typing and other assistance as requested
Assist in any duties needed to help with workflow
$27k-36k yearly est. 60d+ ago
Billing Clerk (5977)
Team Automotive Group
Account representative job in Charlotte, NC
Are you detail-driven, organized, and thrive in a fast-paced environment? Team Chevrolet is looking for a Billing Clerk who plays a critical role in keeping our dealership running smoothly and accurately.
If you enjoy working with numbers, collaborating with multiple departments, and being the go-to person for billing accuracy, this could be the perfect fit for you!
What You'll Do:
Accurately prepare and process invoices for vehicle sales and service transactions
Review billing data including vehicle details, pricing, and customer information
Maintain and update customer billing records in our accounting system
Partner with Sales and Service teams to resolve discrepancies and answer billing questions
Process payments and manage accounts receivable
Generate billing reports to support management and financial decision-making
Assist with month-end closings and account reconciliations
Ensure compliance with dealership policies, laws, and regulations
Deliver excellent internal and external customer service regarding billing matters
Qualifications
What We're Looking For:
High school diploma or equivalent required
Associate degree in Accounting, Finance, or a related field preferred
2+ years of billing or accounting experience, preferably in the automotive industry
Strong attention to detail with a high level of accuracy
Proficiency with accounting software and Microsoft Excel
Excellent organization, communication, and problem-solving skills
Ability to handle sensitive financial information with confidentiality
Comfortable working independently and as part of a team in a fast-paced environment
Why Join Team Chevrolet?
Stable, established dealership
Supportive team environment
Opportunity to grow within the organization
Play a key role in the financial integrity of the business
Apply today and become part of a team that values accuracy, teamwork, and professionalism.
$27k-36k yearly est. 17d ago
Billing Specialist
Avante Health Solutions 3.7
Account representative job in Concord, NC
As a member of the Customer Administration Management (CAM) team, the Billing Specialist is responsible for providing detailed financial and administrative services across the Avante Health Solutions organization. This position is primarily responsible for preparing, releasing, and distributing all Accounts Receivable (AR) invoices based on transaction type.
The identification of Essential Job Function does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions & Responsibilities
Prepare invoices for review and release for all shipments, service orders, service contracts, and rental orders
Review invoices for correctness, including but not limited to, review of Purchase Order, Customer Bill To, and Sales Tax
Distribute invoices in a timely manner to customers via email, virtual upload, mail, or fax, dependent upon customer preference and Enterprise Resource Planning (ERP) software (i.e. Acumatica) set-up
Responsible for fielding incoming customer AR calls
Support general Business Account Administration for initial set-up of Business Accounts and conversion of Customer accounts
Work closely with CAM team members to maintain and update Business Accounts
Coordinate with Sales Representatives and Customer Service Representatives for requests related to invoice preparation or distribution
Serve as back-up for cash application within local facility
Update customer purchase orders on invoices
Provide invoice copies
Assist in month-end closing procedures
Adhere to company policies, guidelines, and regulatory requirements per ISO:13485 2016 standards and the Company's Quality Management System
Demonstrate excellent communication skills to receive and convey information clearly and effectively at all levels of the organization
Possess excellent interpersonal skills to interact effectively with staff, vendors and guests
Help to identify continuous improvement in purchasing and administrative processes and offers solutions to promote efficiency as Avante continues to grow
Work professionally and efficiently with all levels within the organization
Adhere to all company employment policies and safe practices
Perform other duties as assigned
Experience/Training/Education
Associates degree in accounting or similar field of study
At least two years of Accounts Receivable experience in a professional work environment
Or a qualifying combination of education and experience
Billing experience in distribution, manufacturing, or warehouse industry preferred
Strong working knowledge of an ERP preferred
Knowledge/Skills/Abilities
General: Exceptional ability to speak and write effectively in a business environment. Able to provide critical analysis and strategic thinking related to process improvement. Able to identify non-value-added work and make recommendations around quality and cycle time improvement. Ability to maintain an elevated level of accuracy in preparing and entering data. Superb time management and organizational skills with the ability to meet regular and frequent deadlines. Attention to detail required. Ability to work well as a team member. Must demonstrate sound work ethic, flexibility, respectfulness, honesty, and trustworthiness. Must also be punctual and dependable. Must possess cultural awareness and sensitivity. Technical: Requires knowledge and understanding of finance and accounting principles and procedures and planning. Requires knowledge of office practices and record keeping and reporting systems; records management and file maintenance. ability to effectively use Microsoft Products: Outlook, Word, Excel and to use or learn specific software needed to improve productivity. Communication: Strong oral and written communication skills Ability to read and interpret documents such as financial journals, operating and accounting instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization. Ability to read through reporting and compliance requirements. Math & Reasoning: Ability to work with mathematical concepts such as probability and statistical inference, and the ability to apply concepts such as fractions, percentages, ratios, and proportions to financial and practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with nonverbal symbolism such as, formulas, equations, graphs, tables, etc. Ability to deal with a variety of abstract and concrete variables.
Physical and Environmental Elements
Physical Demands: Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift. Ability to climb stairs. Ability to lift and carry, push or pull up to 20 pounds for several minutes. Ability to stoop, crouch and reach. Ability to talk or hear continuously. Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less). Finger dexterity is required frequently for over 3/4 of the normal work shift. Work Environment: Position is typically performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone); however, will often interact with the production/warehouse environment. Thus, the employee works in a normal office setting and will travel to an open warehouse area where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels.
Special Requirements
Driving record that is insurable
May travel on occasion
Company Culture
Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employees. Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination. If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.
$28k-36k yearly est. 13d ago
Billing Specialist
Brightspeed
Account representative job in Charlotte, NC
The Billing Specialist supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. This position focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release. The role contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.
Key Responsibilities
Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
Conduct quality assurance checks across all billing cycles to ensure completeness and consistency.
Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness.
Identify and document billing variances or recurring issues and escalate to the Billing Operations Supervisor or Analyst for resolution.
Partner with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
Support end-to-end testing and validation during system updates, migrations, or new product introductions.
Participate in process improvement efforts to enhance billing efficiency and data integrity.
Provide support to internal stakeholders or customers regarding billing-related questions and corrections.
May perform other duties as assigned.
Skills & Competencies
Familiarity with enterprise billing systems (e.g., SAP BRIM or similar)
Strong Microsoft Excel skills for data validation and reconciliation
Understanding of billing controls, revenue processes, and audit readiness
High attention to detail and accuracy
Strong organizational and time-management abilities
Excellent communication and teamwork skills
Problem-solving mindset and willingness to learn new systems and processes
Physical Demands & Work Conditions
Primarily office-based with extensive use of computer and standard office equipment
May require extended periods of sitting and data entry
Minimal physical requirements (e.g., ability to lift up to 10 lbs)
Occasional extended hours or weekend work during billing close or cycle validations
Travel up to 5% may be required for training or team collaboration
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
Education & Experience:Associate degree in Accounting, Finance, or Business Administration, or equivalent experience
1-3 years of experience in billing, accounting, or finance operations (telecommunications or SaaS experience preferred)
Additional Information
BONUS POINTS FOR:
Experience with SAP BRIM or other large-scale billing platforms
Knowledge of telecommunications billing cycles and quality control practices
Exposure to process automation or data analytics tools
#LI-MH1
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
Videos To Watch
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$27k-36k yearly est. 7d ago
B2B Customer Service Representative
LHH 4.3
Account representative job in Matthews, NC
LHH is looking for a detail-oriented and proactive professional for a contract-to-hire B2B Customer Service Representative role in Matthews, NC! The ideal candidate will have a background in manufacturing environments and a strong understanding of global trade operations. This position is fully in office Monday - Friday.
Responsibilities
Serve as the primary point of contact for business clients, distributors, and internal teams regarding order status and logistics.
Accurately enter and validate customer purchase orders in the internal system.
Coordinate with production, sales, and logistics teams to ensure timely fulfillment and delivery.
Manage freight arrangements, including booking carriers, scheduling pickups, and tracking shipments.
Prepare and review shipping documentation such as commercial invoices, customs declarations, and regulatory paperwork.
Troubleshoot and resolve any issues related to shipments, documentation, or customer inquiries.
Maintain compliance with internal procedures, international trade regulations, and customer-specific requirements.
Provide regular updates to the sales team on order and delivery status.
Support general administrative tasks and contribute to continuous process improvements.
Qualifications
2+ years of business to business customer service experience within a manufacturing or distribution setting.
Familiarity with import/export processes and documentation is preferred
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal, with a professional demeanor.
Ability to collaborate across departments including engineering, finance, and production.
Experience with ERP or order management systems.
$29k-35k yearly est. 3d ago
Account Services Representative
Scentair 4.4
Account representative job in Charlotte, NC
ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others.
Your Position Overview:
As an Account Services Specialist, you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts.
Your Key Responsibilities:
* Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel.
* Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business.
* Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations.
* Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs.
* Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms.
* Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience.
* Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM.
* Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines.
* Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics.
Your Qualifications:
* Bachelor's Degree or 3+ years of relevant work experience
* Effective communication skills (Bilingual is a plus)
* Excellent computer skills, including proficiency with MS Office Suite and Salesforce
* Excellent interpersonal skills for effective team collaboration
* Proactive and able to take initiative with little or no direction
* The ability to establish collaborative customer relationships in a fast-paced environment
* The ability to thrive in a high pace, growth-focused business environment
Why You'll Love Working for ScentAir:
* Competitive pay and monthly bonus plan
* Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k
* Perks: Company-issued laptop and cutting-edge technology support / Hybrid role
* Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program
* Paid Time Off: Enhanced holiday schedule and paid time off
ScentAir isn't your typical B2B company. We're transforming how businesses connect with their customers through the power of scent.
With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide.
$26k-33k yearly est. 40d ago
Billing Clerk/Staff Accountant
Courage Kia
Account representative job in Gastonia, NC
Job Responsibilities:
Bill all New and Used car deals and post into Accounting
Organize all paperwork in each deal; check for completeness (signatures, verify VIN, etc.)
Process incoming/outgoing Dealer Trades in DealerTrack DMS & process Payoff checks for Trade-ins and mail to appropriate financial institution in a timely manner.
Generate and maintain the Salesperson's commission reports
Maintains Inventory Schedule & We-Owe Schedule
$27k-36k yearly est. 60d+ ago
Collections Specialist
Brightspeed
Account representative job in Charlotte, NC
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers concerns to ensure prompt payment. Come help us build the best and fastest fiber-optic network in America!
As a Collections Specialist, you will have the following duties:
Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquires
Meet established collection objectives monthly
Collect and manage past due accounts for moderate to large sized business customers
Use various computer systems simultaneously
Build and maintain strong customer relationships and problem solve with the customer
Preparation of monthly collection reports and recommendations on credit memos and write off activities
Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
Review and comprehend contractual agreements with customers that govern the servicing relationship
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
3+ years of experience in B2B collections
Ability to overcome objections and offer solutions to resolve potential roadblocks
Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
Relationship-builder and strong listening skills
Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
Well-organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
Demonstrates integrity and the highest ethical standards in all aspects
Ability to learn complex systems, process quickly and be able to convey that knowledge to others.
BONUS POINTS FOR:
Bachelor's degree in Finance, Accounting, Business, or related field
Telecommunications industry experience
#LI-RW1
Additional Information
All your information will be kept confidential according to EEO guidelines.
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
Videos To Watch
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How much does an account representative earn in Huntersville, NC?
The average account representative in Huntersville, NC earns between $24,000 and $52,000 annually. This compares to the national average account representative range of $26,000 to $51,000.
Average account representative salary in Huntersville, NC
$35,000
What are the biggest employers of Account Representatives in Huntersville, NC?
The biggest employers of Account Representatives in Huntersville, NC are: