Advocate jobs in Edmond, OK

Job Details Midwest City, OK Full-Time/Part-Time $25000.00 - $50000.00 Base+Commission/year Store SalesDescription Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest authorized wireless retailer in the United States, and we want you to join us as a Sales Advocate. Our Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will provide you with the training and tools needed to be successful in this position. Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership. Join the community and forge your own sales path today! Why Join the Mobilelink Family? Unlimited earning potential Unlimited growth potential PTO after 90 days. Dental Insurance Health insurance Vision insurance Company-paid Life Insurance Role Responsibilities: Provide extraordinary customer service by being compassionate towards and understanding their needs. Build value by offering tailored and thoughtful solutions to fit each person, family, or business. Represent our Company and the Cricket brand with the utmost professionalism and courtesy. Assist our leaders with store operations and duties. Achieve sales goals and KPIs (which can lead to that much-needed extra bonus payment). As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth. Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown. #CB Qualifications Job Qualifications: Clear communication skills- Attitude and technical aptitude. Commitment to exemplary customer service, honesty, and integrity A background in retail sales is helpful, but not required. At least 18 years old and legally able to work in the United States without restrictions. Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays. Strong Social Media presence preferred. Must have reliable transportation to the location. Must live within 30 minutes of home store location with the flexibility to work at multiple locations within a district as needed. Ability to operate a personal computer. Adhere to the Team Color policy while maintaining a neat and professional appearance. Working Conditions: Ability to lift up to 10 pounds. Ability to bend, squat, and stretch for purposes of inventory and stocking. Requirement to stand for long periods of time in order to provide the best customer service (with or without reasonable accommodation). Ability to work in a fast-paced environment. Ability to follow instructions to completion. Problem solves under pressure.

Job DescriptionDescription: City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person. It is with love and compassion we advocate for the overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. And with enough endurance, we witness, firsthand, remarkable stories of transformation. We believe in the power of unity. Poverty, homelessness, mental illness, and substance use disorder are community issues and deserve a community response of support for those working to create a better life for themselves and their loved ones. We are better, together. Still reading? Great! Now more about the position. City Care is searching for the right person with a knack for seeing great potential in others and working as part of a team with the shared goal of motivating change. This Advocate will understand the complexity of the intersection of poverty, homelessness, mental illness and substance use for our neighbors experiencing unsheltered homelessness. Position Summary: The Safety Advocate is responsible for maintaining a safe and secure environment at City Care facilities, ensuring the safety of staff, clients, and visitors. This role involves monitoring premises, enforcing security protocols, and responding to emergencies. The ideal candidate is detail-oriented, proactive, and committed to upholding the mission and values of City Care. Requirements: Key Responsibilities: Facility Security Monitor all entrances, exits, and surrounding areas of City Care facilities to deter unauthorized access and ensure safety Conduct regular patrols of the premises, both inside and outside Ensure doors, windows, and gates are locked or secured after hours Incident Response Respond promptly to emergencies, disturbances, or security breaches, following established protocols Assist staff and clients during evacuations or other emergencies Document and report incidents to the Shelter Director and appropriate authorities when required Policy Enforcement Enforce organizational policies, including access control and visitor management Ensure compliance with fire safety and emergency procedures Conduct bag checks, screenings, or other measures as needed to maintain a secure environment Collaboration and Communication Act as a liaison between staff, clients, and external emergency services during security-related incidents Provide guidance to staff on security procedures and ensure they are well-informed about safety protocols Work closely with other departments to address specific security needs or concerns Record Keeping Maintain accurate logs of daily activities, incidents, and other security-related documentation Provide regular security updates to the Shelter Director Qualifications: Education and Experience CLEET Certification is required High school diploma or equivalent required; additional training in security or law enforcement preferred Previous experience in security, law enforcement, or a related field Skills and Competencies Strong observational and problem-solving skills Excellent communication and interpersonal abilities Ability to remain calm and act decisively in high-pressure situations Proficiency in using surveillance equipment and basic computer systems Other Requirements Pre-employment background check, driving record, and UA Reliable transportation Availability to work flexible hours, including nights, weekends, and holidays as needed Physically able to stand, walk, and respond to emergencies for extended periods Attributes Commitment to the mission of City Care and its values of equity, dignity, and compassion Proactive and vigilant in identifying and addressing potential safety concerns *Seasonal Hire (December 15th - February 28th, 2025) Salary Range: $19.50 hr Site: St. Paul's Episcopal Cathedral and City Care Night Shelter Day and Evening shifts available

Position Title:Child Life Specialist- Oklahoma Children's Hospital- PRNDepartment:Child Life ProgramJob Description: Shift: PRN (As Needed) General Description: Under minimal direction, responsible for implementing educational, recreational and therapeutic programs and activities which enhance the psychosocial support provided to patients and families. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Designs activities that promote the social, emotional, intellectual and physical growth of children. Serves as an advisor to hospital staff on the psychosocial needs of children and their families. Utilizes health care play, developmentally appropriate activities, volunteer workers and educational materials to help children and families adjust to the hospital environment and to prepare them for events related to illness and hospitalization. Assists with process improvement studies in the areas of psychosocial and developmental disciplines. General Responsibilities: Performs other duties as assigned Minimum Qualifications: Education: Baccalaureate Degree in Child Life, Child Development, Recreational Therapy or a closely related field. Completion of a recognized Child Life Internship which consists of at least 480 hours under the supervision of a Certified Child Life Specialist. Experience: None License(s)/Certification(s)/Registration(s) Required: Certified Child Life Specialist (CCLS) OR eligible to sit for the exam. Current Basic Life Support issued by the American Heart Association required upon hire. Special Requirement: Certified eligible incumbents may continue in this classification for up to 12 months and must pass the Child Life Certification examination within that timeframe. Knowledge, Skills and Abilities: Must have knowledge of the theories of play, family systems, cultural awareness and human growth and development. Must have effective oral and written communication skills. Ability to work with an interdisciplinary team. Skill in the supervision of students and volunteers. Must have good interpersonal skills to develop effective working relationships and to deal with difficult family/individual dynamics. Knowledge of performance improvement tools and how to monitor an ongoing process. Skill in planning programs and analyzing the problems that arise. Good presentation skills for representing the Child Life Department to internal and external audiences. Computer skills and a general knowledge of office procedures. Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Job Details Lilyfield South OKC - Oklahoma City, OKDescription Empower Parent Advocate Job description - Will Rogers Courts Purpose: The Parent Advocate will be serving primarily at the Will Rogers community but will also occasionally work with the other parent advocates in other areas as needed. The Parent Advocate is a vital liaison between families and the services they need. This role empowers parents by helping them navigate social service systems and access community resources. Parent Advocates work with parents using a variety of interventions including structured parent education groups, parent support groups, and individual parent coaching and mentoring. The ideal candidate is compassionate, culturally competent, and deeply committed to helping families overcome systemic barriers. Job Responsibilities Become trained in the interventions as the group facilitator. Recruit participant in the community through strong relationship with other community resources. Create fun and interactive environment adults to learn. Support and provide positive connection with families. Support individual make-up or follow up sessions. Case coordination and management in conjunction with other service providers such as foster care workers, counselors, teachers, etc. Maintain and cultivate the strong the partnership between community resources and Lilyfield. Identify needs in the target community and create solutions to meet those needs. Maintain awareness of and relationships with a variety of other services providers. Assist in collecting data from each participant during the group sessions and maintain case files. Various marketing and PR activities for the agency. Build trusting relationships with parents to identify individual family needs. Provide one-on-one support to help families access housing, food, healthcare, education, legal aid, and other services. Maintain accurate and confidential case notes, reports, and family service plans. Monitor family progress and follow up regularly to ensure continued support. Some driving is required to and from offices and or trainings. Wage Classification: Salary Work Hours Monday-Friday 8:30-5:00pm, some evenings for group programing and some weekends for community outreach. Reporting This position reports to Parent Program Manager Education/Experience: Bachelor's level degree in social work, psychology or a human service-related area of study with at least on year of experience in program coordination; or a high school diploma with three years of work experience along with lived experience in the community we are serving. Competencies/Requirements: Agreement to abide by and promote the Lilyfield Statement of Faith Solid social work skills Strong organizational skills Ability to engage community partner for program collaboration Experience with trauma-informed and culturally responsive practices. Demonstrated competence in assessment and evaluation of children and families Ability to use discretion when discussing sensitive or confidential information Strong interpersonal and communication skills Ability to schedule and multitask Good problem-solving skills Meet requirements of licensing standards in regard to criminal background check. Be physically, mentally and emotionally capable of performing the assigned tasks and have the skills necessary to perform assigned tasks. Valid Oklahoma driver's license Physical Requirements Ability to sit on the floor, bend and be at ground level with children. Ability to lift about 30lbs or less

Job Details OKLAHOMA CITY, OK AnyDescription YWCA Oklahoma City offers victims of domestic violence (DV), sexual assault (SA), and stalking immediate crisis response services through our C.A.R.E. and H.O.P.E programs. The C.A.R.E. programs includes the following services: Crisis hotlines, Advocacy, emergency Residential shelter, and forensic nurse Exams. The H.O.P.E. programs includes Healing, Opportunities, Prevention, and Education. YWCA OKC services are provided at our primary location, through staff embedded at the Palomar Family Justice Center and local hospitals throughout the metro Oklahoma City area. The YWCA Oklahoma City is currently seeking Relief Shelter Advocates available for overnight or weekend coverage. Must be available on short notice to cover shifts as needed. We are seeking dynamic professionals who are organized, think independently and critically, use appropriate judgement, and ensure quality work. Strong listening, verbal and written communication and organizational skills are required. Requirements -Answer 24-hour crisis hotlines (Domestic Violence Hotlines, Sexual Assault Hotlines, Oklahoma State Safeline, and shelter business lines) -Assist survivors with safety planning and intentions for entering shelter by analyzing, interpreting and deducing active and potential lethality risk factors. -Complete admission and initial intake assessments with survivors entering the shelter. -Assist in maintaining adequate level of shelter supplies e.g., linen closet, cleaning supplies, etc. -Monitor the security gate, cameras and entry to the shelter to comply with federal and state statutes regarding access to the shelter premises. -Conduct a minimum of 2 (one at the beginning and end of each shift) shelter walk throughs to ensure resident safety and check for facility needs. -Maintain confidentiality and integrity of sensitive information related to residents and programs. Complete discharge procedures, update client data and review referrals and safety plans with clients as appropriate. -Update clients' case files as required by state statute and YWCA policy & procedures and record all transactions with residents in the files. -Complete documentation to assure compliance with criteria and standards required by licensing and funding sources and complete necessary electronic entries and all required agency forms in a timely fashion. -Maintain a friendly, safe environment for all shelter residents by following YWCA policies and procedures related to safety of residents and property, and responding to resident conflicts and grievances. -Complete appropriate agency forms to document critical incidents or injury on the premises, notifying supervisor immediately. -Attend monthly staff meetings and consultations to continually advance knowledge, skills and abilities for assisting victims/survivors of domestic violence, sexual assault and stalking. -Meet with supervisor on a regular basis to keep her apprised of events, problems, needs, etc. Qualifications Associate's Degree is required. Relevant domestic violence advocacy experience preferred, bilingual preferred. Full time benefits include health insurance, paid vacation and retirement. Full time benefits include health insurance, paid vacation and retirement. YWCA OKC is an Affirmative Action/Equal Opportunity Employer and strongly encourages leaders of color, women, and those who identify as LGBTQI to apply.

Are you passionate about strengthening families and creating lasting connections? Join NorthCare as a Family Preservation Specialist, where you'll bring critical support to families, fostering stability and reunification for children across Oklahoma. This is more than a job; it's a mission to create healthier communities, one family at a time. Key Responsibilities Include: * Meet with families weekly, adapting service intensity based on their specific needs. Conduct assessments, develop intervention plans, and teach essential parenting and life skills using NorthCare's HOPE wellness toolkit and SafeCare models. * Coordinate services, facilitate parent-child visits for families with children in state custody, and act as a family advocate within the community. * Complete intake, progress notes, and discharge documentation with precision and timeliness. Uphold confidentiality and act with the utmost professionalism as a NorthCare representative. Benefits/Perks: * Competitive salary * Paid holidays * Paid Time Off to include PTO and Annual FLOAT leave * Retirement 403(b) with employer contribution (no employee match required) * Tuition Reimbursement * Continuing Education Units (CEUs) and trainings * Medical, dental and vision insurance options including VarietyCare Advantage rates/discounts and ZERO Card benefits * Flexible Spending Accounts for Health Care and Dependent Care Expenses * Employee Assistance Program (EAP) * Urban Sitter * Holiday saving club * Verizon Cellular plan discount * Gym Membership Discounts (YMCA, Planet Fitness, Crunch Fitness * Cell Phone Stipend * Mileage reimbursement

Job Description may be located in Shawnee or Chandler, Oklahoma. Working in Child Welfare for Oklahoma's largest state agency means having the opportunity to positively impact the safety and well-being of children and families for generations to come. If you have a passion for social work and making a difference in your local community, OKDHS has a place for you! Join our team and create pathways to hope for all Oklahomans. Extensive training will be provided to new employees. Annual Salary Level I H23A - $37,280.75 + Full State Employee Benefits Level II H23B - $40,077.79 + Full State Employee Benefits Level III H23C - $43,968.62 + Full State Employee Benefits Applicants who possess a Master's Degree in Social Work will be entitled to a salary incentive of an additional 5%. On-call positions will receive an additional bonus ranging from $75 to $100 every two weeks, depending on responsibilities. Travel is EXTENSIVE. Must possess a valid driver's license and must maintain required car insurance. State vehicles will be available for use to carry out the duties of the position. Minimum Qualifications Child Welfare Specialist, Level I Completion of 90 hours from an accredited college or university. OR 3 years of experience related to child welfare work. OR a combination of education and experience. Child Welfare Specialist, Level II A bachelor's degree (in any field) to qualify. OR one year of experience as a Child Welfare Specialist. Child Welfare Specialist, Level III A Master's degree. OR a Bachelors Degree plus one year of experience as a Child Welfare Specialist. OR Two years of experience as a Child Welfare Specialist. Job Duties All New Employees will complete the Child Welfare Core Academy Training Program Resource Family staff provides day-to-day operations, planning, and oversight of foster care and adoption activities. This includes maintenance of all foster, kinship, and adoptive families. Delivers in-home support and social work services for families applying or approved for adoption or foster care. Provides training and consultation to foster families and other placement providers. Completes family assessments and reassesses annually. Reviews child's history and coordinates placement of children. _______________________________________________________________ Click here to see what it is like to work in Child Welfare. If you have questions, please contact ********************* OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service. Announcement Number: 25-BC219 83012286/JR42326 Powered by JazzHR lOejjnnPlJ

Full-time Description HeartLine provides 24/7 support to individuals and families with a primary focus on de-escalating crisis situations presented via phone, text, and chat services. Situations can range from relationship struggles, parenting issues, child abuse, anxiety, and depression to suicidal thoughts or suicide attempts in progress. Specialists assess help-seeker needs, provide information and referrals, offer advocacy assistance when required, and follow-up, as assigned, to ensure needs are met. The Bilingual Crisis Contact Specialist is a dual-role position responsible for providing support through both phone and chat. This role serves the 988 NBU Suicide & Crisis Lifeline as well as the Disaster Distress Helpline. The Bilingual Crisis Contact Specialist provides call, chat, and text support to individuals in crisis, ensuring timely intervention, risk assessment, emotional support, and referral to appropriate resources, while maintaining compliance with HeartLine and national standards. To be considered for this role, applicants must reside in Oklahoma. JOB RESPONSIBILITIES: Respond to crisis calls, chats, and texts, providing emotional support, assessment, crisis intervention, and appropriate referrals in a consistent and non-judgmental manner. Consistently and accurately assess each caller/chatter/texter for suicide risk using established protocols; provide relevant safety/action planning for each contact. Offer and provide follow-up services to individuals at risk of suicide, survivors of suicide loss, or third-party contacts. Serve as a mandated reporter in cases of suspected abuse. Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes for reporting purposes, re-engaging as instructed using approved models. Gather and collect uniform demographic and situational information from help seekers. Maintain confidentiality of all contacts, adhering to HeartLine's policies and procedures. Complete required HeartLine and/or funder paperwork and data entry within designated systems. Utilize supervisory consultation for guidance, support, or debriefing as needed. Attend in-services and continuing education events to improve skills and stay current on policy/procedure changes. Actively participate in HeartLine's community disaster/emergency response plan. Maintain a 5% or lower abandonment rate per month. Complete and pass all required 988 Lifeline Core/Introduction Clinical Counseling/Simulation training annually on the 988 Lifeline Learning Portal. Maintain a monthly Quality Improvement score of 70% or higher. Other duties as assigned. Requirements Education: High school diploma required; bachelor's degree preferred. Experience: Bilingual in English and Spanish required. Experience in mental health, crisis intervention, counseling, psychology, as a loss survivor, working with youth or LGBTQA, or in a community nonprofit is a plus. REQUIRED SKILLS AND ABILITIES: Must be fluent in verbal, written, and reading communication in English and Spanish. Reliable, with willingness to work flexible hours including evenings, overnight shifts, weekends, holidays, and adjust as needed. Ability to work independently with confidence as well as collaboratively within a professional team. Excellent communication skills, computer literacy, time management, and attention to detail. Compassionate and nonjudgmental when assisting individuals with diverse and complex needs. Ability to handle and manage stress due to the scope and type of crisis contacts received. Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. WORK ENVIRONMENT: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization.

Under the supervision of the Office for Victims of Crime (OVC) Manager, the Legal Advocate plays a key role in supporting crime victims through the legal system. This position involves accompanying clients to court, preparing grant reports, managing client documentation, and using trauma-informed communication techniques. The Legal Advocate will work closely with Victims Services Department staff attorneys and coordinate with external attorneys, community organizations, and other stakeholders. The goal is to provide clients with comprehensive, empathetic support as they navigate their legal journeys. DUTIES/RESPONSIBILITIES: * Communicate with victims/survivors of crime using a trauma-informed approach. * Attend court proceedings and provide emotional support to victims during the court process. * Provide practical guidance and support through legal proceedings. * Assist clients with finding and accessing resources, safety planning, and making referrals to other services. * Identify and connect clients with community resources, support services, and social programs. * Build and maintain collaborative relationships with other teams within the Victims Services Department and partner service providers. * Act as a liaison between clients and legal professionals, advocating for clients' rights and interests. * Assist staff attorneys with clients' legal matters, including drafting pleadings, motions, correspondence, and discovery. * Assess clients' legal issues, offer initial advice per program guidelines, and help clients understand their rights and options. * Refer clients to specialized legal resources and services as needed. * Prepare and maintain detailed records of client interactions, case progress, and legal documentation. * Ensure all records are accurate and comply with relevant privacy and confidentiality regulations. * Communicate professionally with outside law firms, attorneys, and courts while ensuring client confidentiality. * Other duties as assigned. Requirements REQUIRED SKILLS/ABILITIES: * Proficient in Microsoft Office Suite, including Word, Outlook, and Excel, for creating documents, managing schedules, and handling data. * Capable of multitasking effectively and prioritizing tasks and deadlines to manage a busy workload efficiently. * Highly organized with strong skills in maintaining accurate records and managing case files. * Strong verbal and written communication skills, able to clearly convey complex legal information to clients and colleagues. * Able to maintain a professional demeanor while providing support to clients in crisis or experiencing trauma. * Knowledgeable about criminal and civil justice systems, including relevant procedures, statutes, and the needs of crime victims. * Aware of and sensitive to cultural differences, with the ability to provide inclusive support to clients from diverse backgrounds. * Skilled in client advocacy, effectively representing clients' rights and interests in legal settings. * Proficient in conducting legal research and analysis to support case preparation and provide informed recommendations. * Committed to ethical behavior, including maintaining confidentiality and handling sensitive client information responsibly. * Experienced in coordinating with legal teams, external agencies, and clients to ensure effective case management and resolution. * Ability to adapt to changing legal environments and client needs, demonstrating flexibility and problem-solving skills. EDUCATION & EXPERIENCE: * Associate's degree in Criminal Justice, Social Work, Psychology, or a related field preferred. * Minimum of 1-2 years of experience in a legal or advocacy role, particularly involving direct client support or legal assistance. * Demonstrated experience in managing case files, preparing legal documents, and maintaining accurate records. PHYSICAL REQUIREMENTS: * Ability to sit or stand for extended periods during court proceedings and client meetings. * Capacity to lift and carry documents and files, which may involve handling materials up to 25 pounds. * Dexterity to use office equipment, including computers, printers, and phones, for extended periods. * Visual acuity to read and review detailed legal documents and case files accurately. * Ability to navigate different environments, including walking through court buildings and community organizations. CONDITIONS OF EMPLOYMENT: * Successful completion of applicable tribal drug test. * Successful completion of applicable tribal background check. * Must pass background investigation for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act. * Possess and maintain a valid driver's license with no serious violations.

Under the supervision of the Office for Victims of Crime (OVC) Manager, the Legal Advocate plays a key role in supporting crime victims through the legal system. This position involves accompanying clients to court, preparing grant reports, managing client documentation, and using trauma-informed communication techniques. The Legal Advocate will work closely with Victims Services Department staff attorneys and coordinate with external attorneys, community organizations, and other stakeholders. The goal is to provide clients with comprehensive, empathetic support as they navigate their legal journeys. DUTIES/RESPONSIBILITIES: Communicate with victims/survivors of crime using a trauma-informed approach. Attend court proceedings and provide emotional support to victims during the court process. Provide practical guidance and support through legal proceedings. Assist clients with finding and accessing resources, safety planning, and making referrals to other services. Identify and connect clients with community resources, support services, and social programs. Build and maintain collaborative relationships with other teams within the Victims Services Department and partner service providers. Act as a liaison between clients and legal professionals, advocating for clients' rights and interests. Assist staff attorneys with clients' legal matters, including drafting pleadings, motions, correspondence, and discovery. Assess clients' legal issues, offer initial advice per program guidelines, and help clients understand their rights and options. Refer clients to specialized legal resources and services as needed. Prepare and maintain detailed records of client interactions, case progress, and legal documentation. Ensure all records are accurate and comply with relevant privacy and confidentiality regulations. Communicate professionally with outside law firms, attorneys, and courts while ensuring client confidentiality. Other duties as assigned. Requirements REQUIRED SKILLS/ABILITIES: Proficient in Microsoft Office Suite, including Word, Outlook, and Excel, for creating documents, managing schedules, and handling data. Capable of multitasking effectively and prioritizing tasks and deadlines to manage a busy workload efficiently. Highly organized with strong skills in maintaining accurate records and managing case files. Strong verbal and written communication skills, able to clearly convey complex legal information to clients and colleagues. Able to maintain a professional demeanor while providing support to clients in crisis or experiencing trauma. Knowledgeable about criminal and civil justice systems, including relevant procedures, statutes, and the needs of crime victims. Aware of and sensitive to cultural differences, with the ability to provide inclusive support to clients from diverse backgrounds. Skilled in client advocacy, effectively representing clients' rights and interests in legal settings. Proficient in conducting legal research and analysis to support case preparation and provide informed recommendations. Committed to ethical behavior, including maintaining confidentiality and handling sensitive client information responsibly. Experienced in coordinating with legal teams, external agencies, and clients to ensure effective case management and resolution. Ability to adapt to changing legal environments and client needs, demonstrating flexibility and problem-solving skills. EDUCATION & EXPERIENCE: Associate's degree in Criminal Justice, Social Work, Psychology, or a related field preferred. Minimum of 1-2 years of experience in a legal or advocacy role, particularly involving direct client support or legal assistance. Demonstrated experience in managing case files, preparing legal documents, and maintaining accurate records. PHYSICAL REQUIREMENTS: Ability to sit or stand for extended periods during court proceedings and client meetings. Capacity to lift and carry documents and files, which may involve handling materials up to 25 pounds. Dexterity to use office equipment, including computers, printers, and phones, for extended periods. Visual acuity to read and review detailed legal documents and case files accurately. Ability to navigate different environments, including walking through court buildings and community organizations. CONDITIONS OF EMPLOYMENT: Successful completion of applicable tribal drug test. Successful completion of applicable tribal background check. Must pass background investigation for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act. Possess and maintain a valid driver's license with no serious violations.

Job Title: Behavioral Support Paraprofessional Job Summary: This person will provide support to students with disabilities who exhibit significant physical aggression due to the severity of their disability. In a one or one or small group setting, this person must be willing to work with students who may demonstrate physical aggression, engage in frequent outbursts, and who may be emotionally, physically and/or mentally impaired. Essential Functions: Assists the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities. Work with individual children or small groups of children to reinforce new skills initially introduced by the teacher. Protect confidentiality of records and information gained as part of exercising professional duties and use discretion in sharing such information within legal confines. Provide verbal support, prompting, redirection, and modeling to help the students access the curriculum and interact with certified staff members and learning activities. Work cooperatively with other paraprofessionals, certified and licensed staff to facilitate positive interactions for the student with all staff and the ability to take instructions from a variety of school staff who are responsible for the student's education. Adapts classroom activities, assignments and/or materials under the direction of the classroom teacher and the special services program coordinator for the purpose of supporting and reinforcing classroom objectives. Monitors individual and/or groups of students in a variety of settings (e.g. rest rooms, playgrounds, hallways, bus loading zones, cafeteria, assemblies, field trips, etc.) for the purpose of maintaining a safe and positive learning environment Documents student's daily activities (e.g. behavior, completed assignments, on/off task times, etc.) for the purpose of completing daily logs and student's hourly activities. Implements under the supervision of the Special Services Program Coordinator, behavioral plans designed by the IEP team for students with behavior disorders or other special conditions for the purpose of presenting and/or reinforcing learning concepts and maintaining a safe and positive learning environment. Create and hold professional development for incoming paraprofessionals. Effective communication with the special services program coordinator, teacher, building staff and parents. Assists in de-escalating challenging behaviors utilizing verbal de-escalation strategies to prevent further escalation. Daily data collection will be required. Additional professional development as determined by the district to encourage appropriate positive behavior interventions and implementation. Educational/Training Requirements: High School Diploma, or equivalent Must have 48 hours of transcripted college credit; or must have passed, or be able to pass, the ParaPro Test Experience working with students in a school or clinical setting who demonstrate at-risk behaviors is preferred Must possess a valid driver's license and maintain a safe driving record; must have reliable transportation CPR Certification, or willingness and ability to obtain CPI Certification, or willingness and ability to obtain Working Conditions: Must be able to regularly lift and/or restrain students in excess of 100 pounds. Exert up to fifty (50) pounds of force occasionally, and/or up to twenty (20) pounds of force frequently, and/or to ten (10) pounds of force constantly to move objects and provide redirection. Significant portion of each work day will be spent working with students who may demonstrate physical aggression, engage in frequent outbursts, and who may be emotionally, physically and/or mentally impaired. Must be able to successfully complete CPI Training, which includes being able to demonstrate the following skills: The following CPI Personal Safety Technique Exercises are modeled and must be replicated by participants: Block to Strikes: hits, kicks Grab Releases (wrist grab, hair pulls, chokes, bites) Wrist Grab Release Hair Pull Release Neck Grab Release Bite Release Body Grab Release Clothing Grab Release The following CPI Nonviolent Physical Crisis Intervention Exercises are modeled and must be replicated by participants: Blocks CPI Children's Standing Hold CPI Children's Seated Hold CPI Seated Hold CPI Standing Hold May experience constant interruptions and changes to normal routines. Will be required to travel to more than one work site in a given work day. Must be able to see, touch, hear, and speak: frequently required to stand, walk, sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. Terms of Employment: 178 Day Contract, 7.5 hours per day Benefits for the employee include health insurance; contributions to the Oklahoma Teachers Retirement System; $10,000 Life Insurance policy; Vision Insurance; and paid time off. Subject to post-offer/pre-employment Functional Capacity Exam Status: Non-Exempt Support Evaluation: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Performance of this job will be evaluated annually in accordance with the provisions of the Board's policy of evaluation for certified personnel.

Job DescriptionDescription: The Transitional Housing Victim Advocate performs work in accordance with established program objectives, policies and procedures. Individual informs victims of crimes of their statutory rights, judicial proceedings, case status, and eligibility for restitution. Ensures crisis counseling for targeted victims. Maintains community and provider contacts. Interacts with judicial system personnel. Monitors cases from citation to final disposition. Responsible for development of all program forms and guides. Requirements: Essential Duties and Responsibilities: Receives, examines, and evaluates every report on victimization on trust land of the Iowa Tribe and rural service area of the Tribe. Provides crisis intervention on scene or by phone to victims of crime and survivors of tragedy. Provides support and informs victims of case status. Connects victims with appropriate resources and referrals. Conducts case management; retrieves and reviews case reports. Provides appropriate literature to victims. Follows up with officers and detectives, and assesses any other follow-up requirements. Completes necessary paperwork. Maintains liaison with local, state, and federal agencies for the purpose of implementing and interpreting the Tribal Victim Assistance services, functions, and program. Works to increase public awareness of the program among providers and the American Indian community members. Provides technical assistance and participates in all functions of the Project advisory team. Responsible for collecting and reporting tribal victim assistance statistics for reporting to the funding agency. Other duties as necessary. Education and Experience: A Bachelor's degree in social work, sociology, psychology or related field. Three year's work experience in human services. Possess knowledge of victim assistance including applicable standards, laws, regulations, and codes. Must be able to work flexible hours. Must be willing to work other than normal hours including weekends and holidays. Must have the ability to deal with crisis oriented situations and extreme human behaviors or reactions caused by crisis. Respectful, knowledgeable, and have an understanding of tribal cultures, customs, beliefs, values, social systems, and structure of Indian families. Certificates: CPR and First Aid Certification Active Driver's License Knowledge, Skills and Abilities: Possess knowledge of victim assistance including applicable standards, laws, regulations, and codes. Knowledge of needs and challenges experienced by people from diverse socio-economic and cultural backgrounds. Knowledge of safety planning for victims of crime. Understanding of tribal cultures, customs, beliefs, values, social systems, and structure of Indian families. Ability to deal with crisis oriented situations and extreme human behaviors or reactions caused by crisis. Ability to work emergency call-outs, nights, weekends and holidays. Must have knowledge and experience working with tribal government, tribal programs, and tribal court. Ability to coordinate quality assurance programs in area of specialty. Ability to counsel patients and/or families in life management and coping skills. Ability to gather data, compiles information, and prepare reports. Interviewing and psychological/developmental evaluation skills. Knowledge of community support services and funding agencies. Knowledge of psychosocial interviewing and counseling techniques. Conditions of Employment: The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test. Must pass background investigations for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.

Title: Member Advocate III (Sr. Counselor) The Member Advocate III delivers extraordinary service while encouraging members and non‐ members to choose the Credit Union as their primary financial services provider by proactively building member relationships. The Member Advocate III proactively suggests appropriate products and services to help members better manage their financial needs and provide information about the Credit Union, its mission, and its products and services. Basic Function * Consultatively interact with members to help meet their spoken and unspoken financial needs, proactively recommend Credit Union products and services, and accurately address member service needs. Educate members on ease of use and convenience services, including technology where applicable, to encourage increased use of the cooperative while building and increasing member engagement. * Accurately process new accounts for new and existing members and perform maintenance on members' accounts as requested. (Do it right the first time). Opens and maintains IRA, and trust accounts, commercial accounts on various systems, including data entry, and paperwork processing. * Ask open‐ended questions to uncover additional opportunities to save members money and/or time by reviewing accounts and reports as well as making outbound calls to increase member engagement. * Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Accurately process transactions for members, including but not limited to, cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries. * Proactively identify qualified referrals for members that will save members time, money and provide peace of mind. * Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. * Assists Member Relationship Center leadership with training, operations, vault responsibilities. Ensures employees perform in a safe and sound manner and deliver an extraordinary service experience for all members. Responsible for Member Relationship Center operations in absence of manager or assistant manager. * Performs other duties as assigned. Critical Results: * Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Success defined by current service benchmark (such as member satisfaction surveys, basic courtesies and observation). * Assigned expectations and objectives, as identified in the Success Plans, are met and/or exceeded. * Management and employees are assisted as needed, contributing to a "team" atmosphere. * All WFCU policies and procedures are followed and guidelines are consistently applied and maintained. Operate within the acceptable ranges of the balancing and quality of work parameters. * All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls. (i.e. security, member identification and fraud prevention). * Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures. * Work according to schedules and department attendance guidelines. Need may arise whereby this position may provide coverage at another Member Relationship Center. Specialized or Technical Knowledge and Skills: * High School Diploma or GED required. * At least 6 months in the retail financial services industry is required. * Required to hold Certified Credit Union Financial Counselor (CCUFC) or be able to earn designation within 24 months of being in role. * Previous supervisory skills are preferred but not required (this is an entry‐level supervisor position). * Must be familiar with member experience operations. * Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union's core processing systems. * The employee is frequently required to walk and sit. The employee is occasionally required to climb, balance, stoop, kneel or crouch. * Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position. * Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU's core values. Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, and responds to internal members. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad. * Job Specific Competencies: The position requires a well‐rounded and level‐headed individual who is able to maintain composure in a variety of situations. The following stand out among along list of behavioral competencies for this position: * Leadership: Leads peers and members through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. * People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops Member Advocate I and IIs, accepts mistakes, provides visibility/opportunity. * Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. * Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. * Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open- minded, negotiates effectively, solicits performance feedback and handles constructive criticism. * Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to see details at a close range. The employee may be required to occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.

Job Details Norman, OK Full-Time/Part-Time $25000.00 - $50000.00 Base+Commission/year Store SalesDescription Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest authorized wireless retailer in the United States, and we want you to join us as a Sales Advocate. Our Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will provide you with the training and tools needed to be successful in this position. Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership. Join the community and forge your own sales path today! Why Join the Mobilelink Family? Unlimited earning potential Unlimited growth potential PTO after 90 days. Dental Insurance Health insurance Vision insurance Company-paid Life Insurance Role Responsibilities: Provide extraordinary customer service by being compassionate towards and understanding their needs. Build value by offering tailored and thoughtful solutions to fit each person, family, or business. Represent our Company and the Cricket brand with the utmost professionalism and courtesy. Assist our leaders with store operations and duties. Achieve sales goals and KPIs (which can lead to that much-needed extra bonus payment). #CB Qualifications Job Qualifications: Clear communication skills- Attitude and technical aptitude. Commitment to exemplary customer service, honesty, and integrity A background in retail sales is helpful, but not required. At least 18 years old and legally able to work in the United States without restrictions. Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays. Strong Social Media presence preferred. Must have reliable transportation to the location. Must live within 30 minutes of home store location with the flexibility to work at multiple locations within a district as needed. Ability to operate a personal computer. Adhere to the Team Color policy while maintaining a neat and professional appearance. Working Conditions: Ability to lift up to 10 pounds. Ability to bend, squat, and stretch for purposes of inventory and stocking. Requirement to stand for long periods of time in order to provide the best customer service (with or without reasonable accommodation). Ability to work in a fast-paced environment. Ability to follow instructions to completion. Problem solves under pressure.

Position Title:Child Life Specialist Fellow - Oklahoma Children's HospitalDepartment:Child Life ProgramJob Description: General Description: The Child Life fellowship is a one-year grant funded position to support the child life team with clinical needs, and allows new graduates to gain a year of paid experience before an entry-level role in the field. Assists the Child Life Department in researching and designing activities that promote the social, emotional, intellectual and physical growth of children. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Provides normalizing playroom and bedside activities, procedural preparations and support, sibling support, bereavement support and teaching positive coping techniques. Utilizes health care play, developmentally appropriate activities, as well as works with volunteer workers and educational materials to assist children and families in adjusting to the hospital environment. Coordinates internal (in-services, grand rounds, etc) and external (appropriate community agencies, Child Life Conference, etc) professional development and training opportunities. Assesses patient's psychosocial/developmental needs and provide therapeutic interventions Provides developmentally appropriate activities Promotes play as a healing and therapeutic modality for patients and families Provides clinical child life services hospital wide on Saturdays General Responsibilities: Performs other duties as assigned Minimum Qualifications: Education: Bachelor's degree in Child life, child development, family studies, psychology or related field Experience: Completion of at least a 600+ hour clinical child life internship along with a bachelor's degree Licensure/Certifications/Registrations Required: Eligibility to sit for the Association of Child Life Professionals national certification exam and successfully passing exam within the year of employment Knowledge, Skills and Abilities: Must have knowledge of the theories of play, family systems, cultural awareness and human growth and development. Must have effective oral and written communication skills. Ability to work with an interdisciplinary team. Must have good interpersonal skills to develop effective working relationships and to deal with difficult family/individual dynamics. Knowledge of performance improvement tools and how to monitor an ongoing process. Skill in planning programs and analyzing the problems that arise. Computer skills and a general knowledge of office procedures. Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Job DescriptionDescription: City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person. It is with love and compassion we advocate for the overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. And with enough endurance, we witness, firsthand, remarkable stories of transformation. We believe in the power of unity. Poverty, homelessness, mental illness, and substance use disorder are community issues and deserve a community response of support for those working to create a better life for themselves and their loved ones. We are better, together. Still reading? Great! Now more about the position. City Care is searching for the right person with a knack for seeing great potential in others and working as part of a team with the shared goal of motivating change. This Advocate will understand the complexity of the intersection of poverty, homelessness, mental illness and substance use for our neighbors experiencing unsheltered homelessness. Requirements: Responsibilities include, but are not limited to: Carry out the mission, vision, and values of City Care Well-versed in community resources, developing a network of collaborative partners Encourages guests to receive services that will result in housing stability Participate in a team culture of professional hospitality, confidentiality, teamwork, and safety among guests, interns, volunteers, staff, and collaborative partners Assist guests in daily check-ins and check-outs. Partner with on-site volunteers to offer meals and services to guests Maintain a clean and safe environment for shelter guests Learn and implement best practices for de-escalation and conflict management Provide seasonal support during the winter months for shelter staff and volunteers Requirements: Understanding of the complexity of the intersection of poverty, homelessness, mental illness, substance use, and recovery Skilled in verbal and written communication Ability to multitask and handle stressful and complex situations Ability to work as a member of a team to accomplish shared goals High School diploma or equivalent Current Oklahoma Drivers License Pre-employment background check, driving record, and UA Reliable transportation Preferred: Professional experience navigating mental and physical health systems, benefits, and resources BHCM-I or II; PRSS Certification *Seasonal Hire (December 15th - February 28th, 2025) Salary Range: $14.23 hr Site: St. Paul's Episcopal Cathedral and City Care Night Shelter Day and Evening shifts available

The Transitional Housing Victim Advocate performs work in accordance with established program objectives, policies and procedures. Individual informs victims of crimes of their statutory rights, judicial proceedings, case status, and eligibility for restitution. Ensures crisis counseling for targeted victims. Maintains community and provider contacts. Interacts with judicial system personnel. Monitors cases from citation to final disposition. Responsible for development of all program forms and guides. Requirements Essential Duties and Responsibilities: Receives, examines, and evaluates every report on victimization on trust land of the Iowa Tribe and rural service area of the Tribe. Provides crisis intervention on scene or by phone to victims of crime and survivors of tragedy. Provides support and informs victims of case status. Connects victims with appropriate resources and referrals. Conducts case management; retrieves and reviews case reports. Provides appropriate literature to victims. Follows up with officers and detectives, and assesses any other follow-up requirements. Completes necessary paperwork. Maintains liaison with local, state, and federal agencies for the purpose of implementing and interpreting the Tribal Victim Assistance services, functions, and program. Works to increase public awareness of the program among providers and the American Indian community members. Provides technical assistance and participates in all functions of the Project advisory team. Responsible for collecting and reporting tribal victim assistance statistics for reporting to the funding agency. Other duties as necessary. Education and Experience: A Bachelor's degree in social work, sociology, psychology or related field. Three year's work experience in human services. Possess knowledge of victim assistance including applicable standards, laws, regulations, and codes. Must be able to work flexible hours. Must be willing to work other than normal hours including weekends and holidays. Must have the ability to deal with crisis oriented situations and extreme human behaviors or reactions caused by crisis. Respectful, knowledgeable, and have an understanding of tribal cultures, customs, beliefs, values, social systems, and structure of Indian families. Certificates: CPR and First Aid Certification Active Driver's License Knowledge, Skills and Abilities: Possess knowledge of victim assistance including applicable standards, laws, regulations, and codes. Knowledge of needs and challenges experienced by people from diverse socio-economic and cultural backgrounds. Knowledge of safety planning for victims of crime. Understanding of tribal cultures, customs, beliefs, values, social systems, and structure of Indian families. Ability to deal with crisis oriented situations and extreme human behaviors or reactions caused by crisis. Ability to work emergency call-outs, nights, weekends and holidays. Must have knowledge and experience working with tribal government, tribal programs, and tribal court. Ability to coordinate quality assurance programs in area of specialty. Ability to counsel patients and/or families in life management and coping skills. Ability to gather data, compiles information, and prepare reports. Interviewing and psychological/developmental evaluation skills. Knowledge of community support services and funding agencies. Knowledge of psychosocial interviewing and counseling techniques. Conditions of Employment: The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test. Must pass background investigations for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.

The Transitional Housing Victim Advocate performs work in accordance with established program objectives, policies and procedures. Individual informs victims of crimes of their statutory rights, judicial proceedings, case status, and eligibility for restitution. Ensures crisis counseling for targeted victims. Maintains community and provider contacts. Interacts with judicial system personnel. Monitors cases from citation to final disposition. Responsible for development of all program forms and guides. Requirements Essential Duties and Responsibilities: * Receives, examines, and evaluates every report on victimization on trust land of the Iowa Tribe and rural service area of the Tribe. * Provides crisis intervention on scene or by phone to victims of crime and survivors of tragedy. * Provides support and informs victims of case status. * Connects victims with appropriate resources and referrals. * Conducts case management; retrieves and reviews case reports. * Provides appropriate literature to victims. * Follows up with officers and detectives, and assesses any other follow-up requirements. * Completes necessary paperwork. * Maintains liaison with local, state, and federal agencies for the purpose of implementing and interpreting the Tribal Victim Assistance services, functions, and program. * Works to increase public awareness of the program among providers and the American Indian community members. * Provides technical assistance and participates in all functions of the Project advisory team. * Responsible for collecting and reporting tribal victim assistance statistics for reporting to the funding agency. * Other duties as necessary. Education and Experience: * A Bachelor's degree in social work, sociology, psychology or related field. * Three year's work experience in human services. * Possess knowledge of victim assistance including applicable standards, laws, regulations, and codes. * Must be able to work flexible hours. * Must be willing to work other than normal hours including weekends and holidays. * Must have the ability to deal with crisis oriented situations and extreme human behaviors or reactions caused by crisis. * Respectful, knowledgeable, and have an understanding of tribal cultures, customs, beliefs, values, social systems, and structure of Indian families. Certificates: * CPR and First Aid Certification * Active Driver's License Knowledge, Skills and Abilities: * Possess knowledge of victim assistance including applicable standards, laws, regulations, and codes. * Knowledge of needs and challenges experienced by people from diverse socio-economic and cultural backgrounds. * Knowledge of safety planning for victims of crime. * Understanding of tribal cultures, customs, beliefs, values, social systems, and structure of Indian families. * Ability to deal with crisis oriented situations and extreme human behaviors or reactions caused by crisis. * Ability to work emergency call-outs, nights, weekends and holidays. * Must have knowledge and experience working with tribal government, tribal programs, and tribal court. * Ability to coordinate quality assurance programs in area of specialty. * Ability to counsel patients and/or families in life management and coping skills. * Ability to gather data, compiles information, and prepare reports. * Interviewing and psychological/developmental evaluation skills. * Knowledge of community support services and funding agencies. * Knowledge of psychosocial interviewing and counseling techniques. Conditions of Employment: The Iowa Tribe of Oklahoma operates a drug-free workplace. * Must submit to and pass applicable drug test. * Must pass background investigations for suitability of character identified in accordance with the Indian Child Protection and Family Violence Prevention Act.

The Member Advocate I will deliver extraordinary service while accurately and efficiently processing a variety of cash and inquiry transactions for members while adhering to applicable policies and procedures. The Member Advocate I will proactively suggest appropriate products and services to help members better manage their financial needs and provide information about the Credit Union, its mission, and its products and services. * Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Accurately process transactions for members, including but not limited to, cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries. * Listen actively to fully understand and answer members' questions/concerns, and offer guidance to appropriate products and services. Proactively identify and make appropriate, qualified referrals for members that will save them time, money and/or provide peace of mind. Look for ways to enhance members' relationships by building trust and confidence. * Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. (i.e. security, member identification, fraud prevention, etc.). Reports gaps in policies, procedures and operating controls to leadership to ensure member impact and risk is mitigated. * Prepares and verifies official checks and money orders. * Balance assigned cash drawer during and at the end of each work day. * Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc. Critical Results: * Exceptional service will be provided by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. * Products and services are proactively recommended based on member needs. Asks open‐ended questions to uncover additional opportunities to save members money and/or time. * Operate within the acceptable ranges of balancing and quality work parameters, while maintaining a high level of member service. * All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls. (i.e. security, member identification and fraud prevention). * Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures. Manager approval required for any exceptions. * Work according to schedules and department attendance guidelines. Need may arise whereby this position may provide coverage at other Member Relationship Centers. * Perform other duties as assigned. Qualifications: Specialized or Technical Knowledge and Skills: * Must have a High School Diploma or equivalent * Encouraged to earn or hold Certified Credit Union Financial Counselor (CCUFC) designation * Must be able to learn and apply a variety of software applications. * Must have accurate keyboarding skills. * Prior experience in a retail service environment to include cash handling and member service preferred. * While performing the duties of this Job, the Member Advocate I is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. * The employee is frequently required to walk and sit. The employee is occasionally required to climb, balance and stoop, kneel, or crouch. * Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. * Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position. * Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU's core values. * Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, and responds to internal members. * Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. * Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad. * Job Specific Competencies: The position requires a well‐rounded and level‐headed individual who is able to maintain composure in a variety of situations. The following stand out among along list of behavioral competencies for this position: * Job Knowledge: Understand duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. * Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. * Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. * Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open- minded, negotiates effectively, solicits performance feedback and handles constructive criticism. * Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to see details at a close range. The employee may be required to occasionally lift and/or move up to 50 pounds. * Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.