How to hire an automotive service advisor

How to hire an automotive service advisor, step by step

Here's a step-by-step automotive service advisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an automotive service advisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new automotive service advisor
• Step 8: Go through the hiring process checklist

What does an automotive service advisor do?

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1. Identify your hiring needs

   Before you post your automotive service advisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an automotive service advisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An automotive service advisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, automotive service advisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents automotive service advisor salaries for various positions.

   Type of Automotive Service Advisor	Description	Hourly rate
   Automotive Service Advisor	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$14-30
   Claims Service Representative	Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim... Show more	$14-20
   Service Consultant	A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability... Show more	$19-55

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Automotive Services
   • Repair Orders
   • Product Knowledge
   • Inspection Results
   • Oil Changes
   • Chrysler
   • Schedule Appointments
   • CSI
   • ADP
   • Service Orders
   • Service Appointments
   • Strong Customer Service
   • Nissan

   Check all skills

   Responsibilities:

   • Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
   • Schedule and write up service repair and maintenance work using ADP.
   • Attend many customer satisfaction clases and recieve Chrysler 5 star certification.
   • Experience with Reynolds and Reynolds and ADP.
   • Have maintained a CSI score of over district and region for the entire time with company.
   • Greet customers at quick lube parking lot inquiring about need services, operating cash register, and restocking mechandise.

   More automotive service advisor duties

3. Make a budget

   Including a salary range in your automotive service advisor job description is one of the best ways to attract top talent. An automotive service advisor can vary based on:

   • Location. For example, automotive service advisors' average salary in mississippi is 52% less than in district of columbia.
   • Seniority. Entry-level automotive service advisors 51% less than senior-level automotive service advisors.
   • Certifications. An automotive service advisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an automotive service advisor's salary.

   Average automotive service advisor salary

   $44,596yearly

   $21.44 hourly rate

   ---

   Entry-level automotive service advisor salary

   $31,000 yearly salary

   Updated January 13, 2026

   Average automotive service advisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$56,191	$27
   2	California	$54,226	$26
   3	Illinois	$52,791	$25
   4	Florida	$51,892	$25
   5	Texas	$51,367	$25
   6	Delaware	$50,882	$24
   7	New Jersey	$47,774	$23
   8	Georgia	$47,580	$23
   9	Arizona	$46,608	$22
   10	Pennsylvania	$46,395	$22
   11	Virginia	$46,208	$22
   12	Missouri	$46,208	$22
   13	New York	$45,054	$22
   14	North Carolina	$44,910	$22
   15	Ohio	$44,105	$21
   16	Indiana	$43,193	$21
   17	Colorado	$42,033	$20
   18	Wyoming	$41,148	$20
   19	Alabama	$40,953	$20
   20	Louisiana	$40,472	$19

   Average automotive service advisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Phillips Chevy	$66,598	$32.02
   2	H&H Chevrolet	$65,169	$31.33
   3	Rivian	$63,842	$30.69	36
   4	Progressive Auto Group	$62,483	$30.04	12
   5	Subaru	$58,846	$28.29	19
   6	All American Group	$53,702	$25.82	2
   7	Madison Honda	$52,675	$25.32	16
   8	Koons Ford Lincoln of Annapolis	$51,889	$24.95	2
   9	Belcan	$51,011	$24.52	18
   10	Reliable Chevrolet	$50,877	$24.46	2
   11	Burns Honda	$50,742	$24.40	3
   12	Hall | MileOne Autogroup	$50,672	$24.36	26
   13	Phil Long Dealerships	$50,630	$24.34	2
   14	Clay Cooley Motors	$50,612	$24.33	15
   15	Jerry Seiner Dealerships	$50,596	$24.32	7
   16	Hyman Bros. Automobiles	$50,587	$24.32	12
   17	AutoFair Automotive	$50,528	$24.29	13
   18	Antwerpen Automotive Group	$50,520	$24.29	15
   19	Asbury Automotive Group	$50,452	$24.26	156
   20	Lincoln Holdings LLC	$50,364	$24.21	5

4. Writing an automotive service advisor job description

   An automotive service advisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an automotive service advisor job description:

   Automotive service advisor job description example

   We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
   
   At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
   
   The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.
   
   Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
   Accurately document repairs, diagnostic and maintenance work into shop management system Ensures all necessary BAR requirements are met in Repair Order preparation and documentation Sources and estimates all needed parts for repairs to customer vehicles Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc. Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. Performs minimal record keeping and other administrative functions required to support the business Note: May require travel to different locations on an as needed basis
   Knowledge/Skills/Abilities
   Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email Strong Member service focus Automotive/mechanical background Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures
   Education & Experience / Licenses & Certification
   Valid driver license and acceptable driving record High School Diploma or equivalent certification (GED) 3-5 years industry experience in auto repair Automotive Service Excellence certification desired
   Work Environment/Physical Requirements
   Ability to lift and or carry up to 40lbs Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

   Copy this example

   

5. Post your job

   To find the right automotive service advisor for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with automotive service advisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit automotive service advisors who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your automotive service advisor job on Zippia to find and recruit automotive service advisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit automotive service advisors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new automotive service advisor

   Once you have selected a candidate for the automotive service advisor position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new automotive service advisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an automotive service advisor?