What does a business service coordinator do?
A business service coordinator is in charge of coordinating activities and staff to ensure clients and businesses receive efficient services. Among their responsibilities include liaising with internal and external parties, setting objectives and guidelines, managing budgets and timelines, and maintaining an active communication line across different departments. They may also perform research and analysis to identify new business and client opportunities, design and develop new services, and implement solutions against problem areas. Moreover, they must perform clerical tasks such as handling calls and correspondence, processing documentation, and maintaining extensive records.
Business service coordinator responsibilities
Here are examples of responsibilities from real business service coordinator resumes:
- Manage the PMO Intranet site and develop related standard operating procedure documents.
- Review purchase agreements and process purchase orders for HVAC and industrial mechanical equipment and survey building schematics to verify equipment needs
- Process ESN changes and bill payments.
- Present up to date education to medical providers and ancillary staff to assure CMS documentation guidelines are followed.
Business service coordinator skills and personality traits
We calculated that 19% of Business Service Coordinators are proficient in Business Services, HR, and Data Entry. They’re also known for soft skills such as Writing skills, Interpersonal skills, and Organizational skills.
We break down the percentage of Business Service Coordinators that have these skills listed on their resume here:
- Business Services, 19%
Updated standard operating procedures for Sr Business Services Coordinator in order to increase efficiency.
- HR, 10%
Provide administrative support to several departments including: HR, Business Development, and Shipping.
- Data Entry, 9%
Performed accurate computer data entry.
- Customer Service, 9%
Managed corporate client accounts, conducted analysis of profit summaries, and provided exceptional customer service substantiated by customer reviews.
- Payroll, 8%
Approve supplier invoices and liaise with Payroll & Billing team to ensure travel/visa costs are billed at cost.
- Patients, 7%
Facilitate weekly reports on Excel spreadsheets to monitor the productivity of clinicians and percentage of patients scheduled to improve organization standards.
Common skills that a business service coordinator uses to do their job include "business services," "hr," and "data entry." You can find details on the most important business service coordinator responsibilities below.
Writing skills. One of the key soft skills for a business service coordinator to have is writing skills. You can see how this relates to what business service coordinators do because "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." Additionally, a business service coordinator resume shows how business service coordinators use writing skills: "support management in the design, development and writing of centers for medicare services area processing procedures. "
Interpersonal skills. Many business service coordinator duties rely on interpersonal skills. "secretaries and administrative assistants interact with clients, customers, or staff," so a business service coordinator will need this skill often in their role. This resume example is just one of many ways business service coordinator responsibilities rely on interpersonal skills: "maintain customer relationships for sport tournament accommodations by being highly responsive to customer issues and developing effective interpersonal relationships with customers. "
Organizational skills. Another skill that relates to the job responsibilities of business service coordinators is organizational skills. This skill is critical to many everyday business service coordinator duties, as "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." This example from a resume shows how this skill is used: "managed monthly credit balance reports through data mining, spreadsheets, and posted in sharepoint for organizational viewing. "
The three companies that hire the most business service coordinators are:
- CBRE Group14 business service coordinators jobs
- CB Richard Ellis Memphis LLC11 business service coordinators jobs
- Wells Fargo4 business service coordinators jobs
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Compare different business service coordinators
Business service coordinator vs. Office manager
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
There are some key differences in the responsibilities of each position. For example, business service coordinator responsibilities require skills like "business services," "taking inventory," "hr," and "data entry." Meanwhile a typical office manager has skills in areas such as "financial statements," "office operations," "scheduling appointments," and "human resources." This difference in skills reveals the differences in what each career does.
Office managers really shine in the construction industry with an average salary of $53,450. Comparatively, business service coordinators tend to make the most money in the manufacturing industry with an average salary of $41,837.office managers tend to reach similar levels of education than business service coordinators. In fact, office managers are 5.0% less likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Business service coordinator vs. Service supervisor
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that business service coordinator responsibilities requires skills like "business services," "taking inventory," "data entry," and "customer service." But a service supervisor might use other skills in their typical duties, such as, "cleanliness," "safety procedures," "patient care," and "direct supervision."
Average education levels between the two professions vary. Service supervisors tend to reach similar levels of education than business service coordinators. In fact, they're 0.2% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Business service coordinator vs. Service lead
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a business service coordinator is likely to be skilled in "business services," "taking inventory," "data entry," and "payroll," while a typical service lead is skilled in "food service," "food safety," "exceptional client," and "client service."
Service leads typically earn similar educational levels compared to business service coordinators. Specifically, they're 1.4% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Business service coordinator vs. Department coordinator
A department coordinator is responsible for supporting business operations and management tasks to ensure that the company meets its daily operational goals and objectives. Department coordinators coordinate the project progress of each department and maintain the adequate allocation of funds and resources to perform operations timely and efficiently. They also negotiate contracts with suppliers and vendors for materials that are essential for company products and processes. A department coordinator must have excellent communication and organizational skills, especially in writing reports, attending meetings, and handling clients' inquiries and concerns.
Even though a few skill sets overlap between business service coordinators and department coordinators, there are some differences that are important to note. For one, a business service coordinator might have more use for skills like "business services," "taking inventory," "financial reports," and "audit reports." Meanwhile, some responsibilities of department coordinators require skills like "patient care," "provides administrative support," "data collection," and "purchase orders. "
In general, department coordinators earn the most working in the finance industry, with an average salary of $55,485. The highest-paying industry for a business service coordinator is the manufacturing industry.department coordinators reach similar levels of education compared to business service coordinators, in general. The difference is that they're 1.2% more likely to earn a Master's Degree, and 0.9% more likely to graduate with a Doctoral Degree.Types of business service coordinator
Updated January 8, 2025
