How to hire a call center supervisor

How to hire a call center supervisor, step by step

Here's a step-by-step call center supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a call center supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new call center supervisor
• Step 8: Go through the hiring process checklist

What does a call center supervisor do?

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1. Identify your hiring needs

   Before you start hiring a call center supervisor, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a call center supervisor to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a call center supervisor that fits the bill.

   This list shows salaries for various types of call center supervisors.

   Type of Call Center Supervisor	Description	Hourly rate
   Call Center Supervisor		$11-25
   Supervisor, Patient Access	A patient access supervisor is a professional who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information... Show more	$14-32
   Support Supervisor	A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials... Show more	$14-33

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Strong Customer Service
   • Patients
   • Customer Care
   • Technical Support
   • Customer Inquiries
   • Customer Satisfaction
   • Phone Calls
   • HR
   • Customer Service
   • Outbound Calls
   • Payroll
   • Quality Standards
   • Customer Complaints
   • Performance Management

   Check all skills

   Responsibilities:

   • Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
   • Develop and implement workforce team to monitor and adjust FTE s according to forecast.
   • Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
   • Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
   • Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
   • Facilitate training of maintenance administrators by developing PowerPoint materials.

   More call center supervisor duties

3. Make a budget

   Including a salary range in your call center supervisor job description helps attract top candidates to the position. A call center supervisor salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a call center supervisor in Montana may be lower than in Hawaii, and an entry-level call center supervisor usually earns less than a senior-level call center supervisor. Additionally, a call center supervisor with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average call center supervisor salary

   $35,300yearly

   $16.97 hourly rate

   ---

   Entry-level call center supervisor salary

   $23,000 yearly salary

   Updated December 20, 2025

   Average call center supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$45,377	$22
   2	Illinois	$41,194	$20
   3	Minnesota	$41,179	$20
   4	California	$41,047	$20
   5	Massachusetts	$41,007	$20
   6	Oregon	$41,007	$20
   7	North Carolina	$40,966	$20
   8	Wisconsin	$40,896	$20
   9	Florida	$40,093	$19
   10	Colorado	$39,580	$19
   11	Indiana	$39,085	$19
   12	Ohio	$38,915	$19
   13	Kansas	$38,586	$19
   14	Michigan	$38,485	$19
   15	Texas	$38,103	$18
   16	Arizona	$37,979	$18
   17	Nebraska	$34,773	$17
   18	Nevada	$34,632	$17
   19	Georgia	$34,460	$17
   20	Oklahoma	$31,740	$15

   Average call center supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Spectrum	$57,084	$27.44	2
   2	New York Life Insurance	$56,736	$27.28	17
   3	Capgemini	$48,229	$23.19	11
   4	Park Nicollet Medical Center Inc	$42,482	$20.42
   5	AAA FACILITY SERVICES	$42,402	$20.39	4
   6	RemX	$42,226	$20.30
   7	Calpine	$40,048	$19.25
   8	Lakeland Bank	$39,937	$19.20
   9	MMC Group	$39,877	$19.17	5
   10	WSFS Bank	$39,749	$19.11	3
   11	Ent Credit Union	$39,088	$18.79	5
   12	Ryder System	$38,426	$18.47	179
   13	SMS Holdings	$38,344	$18.43
   14	Fidelity National Information Solutions	$38,112	$18.32	4
   15	FORUM Credit Union	$37,710	$18.13
   16	AmeriHealth Caritas	$37,640	$18.10	8
   17	Dignity Health	$37,591	$18.07	23
   18	Healthpoint	$37,546	$18.05
   19	LOOP	$37,464	$18.01
   20	Northwest Center	$37,360	$17.96	1

4. Writing a call center supervisor job description

   A job description for a call center supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a call center supervisor job description:

   Call center supervisor job description example

   If you’re ready to build a successful and rewarding career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.
   
   We are currently seeking Call Center Supervisors to lead a team of Call Center Agents. You will develop, coach and manage a team of talented Agents to exceed client and company goals.
   
   If you are looking for an exciting opportunity where you can grow your career, and if you meet our qualifications, we definitely want to talk with you. Contact us today!
   Job Responsibilities As a Call Center Supervisor, you’ll be responsible for valuing and inspiring a team of Agents through effective and consistent leadership, relationship building, reward and recognition
   Specific duties for this position include but are not limited to: Develop and execute coaching plans based on employee need and as directed by upper management Train, develop, and motivate your agents to exceed set performance goals Ensure your team is meeting all Corporate, Contact Center and client expectations in all areas of performance, quality and compliance Create and maintain a motivating and positive working environment Utilize monitoring systems to effectively evaluate and impact performance
   Benefits Here’s just some of what we have to offer: Competitive Pay Medical, Dental, and Life Insurance 401K Paid Vacation Days Corporate Education Reimbursement Job Requirements Bachelors Degree or 4+ years of management experience preferred Energy and enthusiasm! Excellent written and verbal communications skills Dynamic personality with a focus on customer service and motivational skills Superior organization/time management skills Flexible scheduling to cover morning, evening, and weekend shift requirements Ability to pass a criminal background check and drug test
   At DialAmerica, YOU are the Difference!
   Apply now!
   WE ARE AN EQUAL OPPORTUNITY EMPLOYER
   We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
   Company DescriptionJoin our team at one of the nation's largest customer contact companies offering superior service and sales support for today's leading brands.
   
   At DialAmerica, we recognize talent, promote from within, and operate in a fun culture committed to your success. Take advantage of advancement opportunities in our Contact Centers and at our Corporate Headquarters. Whether you are an entry level candidate or an experienced professional, there is an opportunity for you here.

   Copy this example

   

5. Post your job

   To find call center supervisors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any call center supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level call center supervisors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your call center supervisor job on Zippia to find and recruit call center supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit call center supervisors, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new call center supervisor

   Once you have selected a candidate for the call center supervisor position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new call center supervisor. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a call center supervisor?