What does a case management supervisor do?
A case management supervisor is in charge of overseeing the clinical and administrative operations of programs in health care facilities or social services, ensuring patients get to receive optimal care and support. They manage case and patient files, supervise staff, establish guidelines and objectives, coordinate various services according to the patients' needs, and develop case plans according to protocols. There are also instances when they must prepare and process documents, answer calls and correspondence, liaise with external parties, and resolve issues should any arise.
Case management supervisor responsibilities
Here are examples of responsibilities from real case management supervisor resumes:
- Collaborate with partners including public and private agencies to achieve permanency for children.
- Develop and direct interdisciplinary morning meetings on patients.
- Perform admission, concurrent and respective reviews for medical necessity on assign patients.
- Prepare legal documents and analyze document productions responsive to discovery requests for attorneys specializing in automotive product liability litigation.
- Conduct intensive case management and quality control for file accuracy in order to ensure HUD regulations are accurately implement.
Case management supervisor skills and personality traits
We calculated that 17% of Case Management Supervisors are proficient in Social Work, Patients, and Management Services. They’re also known for soft skills such as Compassion, Time-management skills, and Interpersonal skills.
We break down the percentage of Case Management Supervisors that have these skills listed on their resume here:
- Social Work, 17%
Provide supervision and education of social work undergraduate students.
- Patients, 7%
Performed admission, concurrent and respective reviews for medical necessity on assigned patients.
- Management Services, 6%
Provide one-on-one Case Management services in the home/community for individuals with Traumatic Brain Injury and Multiple Sclerosis.
- Foster Care, 5%
Coordinated placement of children and provide indirect supervision of foster care- givers through consultation with case managers and Family advocates.
- Oversight, 4%
Provided direct clinical supervision to Case Managers and oversight supervision to Case Management Technicians and Community Follow-Up workers.
- Rehabilitation, 4%
Conduct psycho-educational/social rehabilitation groups as needed.
Most case management supervisors use their skills in "social work," "patients," and "management services" to do their jobs. You can find more detail on essential case management supervisor responsibilities here:
Compassion. The most essential soft skill for a case management supervisor to carry out their responsibilities is compassion. This skill is important for the role because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a case management supervisor resume shows how their duties depend on compassion: "provide assistance and support for adults with severe and persistent mental illness while showing kindness and compassion. "
Time-management skills. Another soft skill that's essential for fulfilling case management supervisor duties is time-management skills. The role rewards competence in this skill because "social and human service assistants often work with many clients." According to a case management supervisor resume, here's how case management supervisors can utilize time-management skills in their job responsibilities: "monitor grant reporting deadlines, led team development training, and ensured regulatory compliance for the department"
Interpersonal skills. Another skill that relates to the job responsibilities of case management supervisors is interpersonal skills. This skill is critical to many everyday case management supervisor duties, as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This example from a resume shows how this skill is used: "carried a case load of 10-15 patients, managed crisis laden environment with strong interpersonal and organizational skills. "
Organizational skills. For certain case management supervisor responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a case management supervisor rely on this skill, as "social and human service assistants must often complete lots of paperwork and work with many different clients." For example, this snippet was taken directly from a resume about how this skill applies to what case management supervisors do: "develop and implement organizational policies and procedures for the health plan medical management department. "
Communication skills. Another common skill required for case management supervisor responsibilities is "communication skills." This skill comes up in the duties of case management supervisors all the time, as "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." An excerpt from a real case management supervisor resume shows how this skill is central to what a case management supervisor does: "maintain communication with external payers, agencies, attorneys, referral sources and families to facilitate treatment and discharge planning. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to case management supervisor responsibilities. Much of what a case management supervisor does relies on this skill, seeing as "social and human service assistants help clients find solutions to their problems." Here is a resume example of how this skill is used in the everyday duties of case management supervisors: "investigated grievances involving family case managers and recommended resolutions, promotions, and disciplinary actions. "
The three companies that hire the most case management supervisors are:
- lutheran hospital110 case management supervisors jobs
- CorVel12 case management supervisors jobs
- Centene6 case management supervisors jobs
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Compare different case management supervisors
Case management supervisor vs. Case aide
A case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions. They coordinate with other institutions in requesting fundings and sponsorships for community programs to help the citizens, especially for financial support. A case aide must have excellent communication and organizational skills in processing paperwork and sorting files for service reference.
There are some key differences in the responsibilities of each position. For example, case management supervisor responsibilities require skills like "management services," "oversight," "rehabilitation," and "patient care." Meanwhile a typical case aide has skills in areas such as "social services," "phone calls," "data entry," and "administrative tasks." This difference in skills reveals the differences in what each career does.
Case aides tend to reach lower levels of education than case management supervisors. In fact, case aides are 21.8% less likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.Case management supervisor vs. Social services case manager
Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants. These professionals counsel clients and their families, making it easy to develop life skills, service plan goals, and sustain financial stability. Social services case managers also conduct activities and monitor the service environment to maximize client well-being and success. Furthermore, social services case managers maximize client assistance by working with community partners.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that case management supervisor responsibilities requires skills like "management services," "oversight," "rehabilitation," and "patient care." But a social services case manager might use other skills in their typical duties, such as, "social services," "financial assistance," "law enforcement," and "face-to-face interviews."
In general, social services case managers achieve lower levels of education than case management supervisors. They're 8.7% less likely to obtain a Master's Degree while being 0.5% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for case management supervisors in the next 3-5 years?
Lesley Casarez Ph.D.
Director, Quality Enhancement Plan Program Coordinator, M.S. Professional School Counseling Associate Professor, Curriculum and Instruction, Angelo State University
Case management supervisor vs. Social work case manager
A Social Work Case Manager counsels groups or individuals in dealing with chronic illness, loss of a loved one, or substance abuse. They evaluate the needs of each individual client and maintain detailed records of their progress in the healing process.
The required skills of the two careers differ considerably. For example, case management supervisors are more likely to have skills like "management services," "oversight," "utilization management," and "state regulations." But a social work case manager is more likely to have skills like "social services," "acute care," "psychosocial assessments," and "msw."
When it comes to education, social work case managers tend to earn higher degree levels compared to case management supervisors. In fact, they're 8.5% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Case management supervisor vs. Counselor/case manager
A Counselor provides advice for coping with everyday situations, relationships, health challenges, or disabilities of patients. Case Managers develop, monitor, and evaluate treatment plans and the progress of patients within the social service departments, healthcare companies, hospital networks, etc.
Types of case management supervisor
Updated January 8, 2025
