Claim taker vs telephone claims representative

The differences between claim takers and telephone claims representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a claim taker and a telephone claims representative. Additionally, a claim taker has an average salary of $47,469, which is higher than the $42,400 average annual salary of a telephone claims representative.

The top three skills for a claim taker include unemployment claims, unemployment insurance and customer support. The most important skills for a telephone claims representative are PIP, litigation, and coverage issues.

Claim taker vs telephone claims representative overview

	Claim Taker	Telephone Claims Representative
Yearly salary	$47,469	$42,400
Hourly rate	$22.82	$20.38
Growth rate	-3%	-3%
Number of jobs	3,937	14,218
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 75%
Average age	44	44
Years of experience	4	4

Claim taker vs telephone claims representative salary

Claim takers and telephone claims representatives have different pay scales, as shown below.

	Claim Taker	Telephone Claims Representative
Average salary	$47,469	$42,400
Salary range	Between $33,000 And $66,000	Between $31,000 And $57,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between claim taker and telephone claims representative education

There are a few differences between a claim taker and a telephone claims representative in terms of educational background:

	Claim Taker	Telephone Claims Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 75%
Most common major	Accounting	Business
Most common college	-	-

Claim taker vs telephone claims representative demographics

Here are the differences between claim takers' and telephone claims representatives' demographics:

	Claim Taker	Telephone Claims Representative
Average age	44	44
Gender ratio	Male, 12.9% Female, 87.1%	Male, 37.5% Female, 62.5%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	11%	11%

Differences between claim taker and telephone claims representative duties and responsibilities

Claim taker example responsibilities.

Manage truck and equipment inventory, rental tracking and GPS monitoring.
Assist select REA participants with enrollment, WorkKeys and orientation.
Schedule REA participants for initial meeting in workshops, assessments and case management.
Enter appeals, distribute mail & faxes, separate and prepare quick picks, scan appeals into AAA.
Update account information and verify accuracy according to HIPPA guidelines.
Maintain confidentiality of member information in accordance with HIPPA regulations.

Telephone claims representative example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Draft contentions for arbitration and submit evidence to support those contentions.
Negotiate liability with other insurance companies when possible, review files and documents for arbitration process.
Complete field inspection of losses including accurate scope of damages, photographic evidence collection, written estimates utilizing Xactimate estimating software.
Set up payment arrangements with the at-fault party that cause harmed to the GEICO insure.

Claim taker vs telephone claims representative skills

Common claim taker skills

Unemployment Claims, 32%
Unemployment Insurance, 24%
Customer Support, 17%
Unemployment Benefits, 16%
Unemployment Compensation, 10%

Common telephone claims representative skills

PIP, 26%
Litigation, 26%
Coverage Issues, 10%
Bodily Injury Claims, 8%
Customer Service, 7%
Process Claims, 3%

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Office and Administrative Industry
Claim Taker
Claim Taker vs Telephone Claims Representative

Updated January 8, 2025

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